consumer education: online inspection reports regional webinar
TRANSCRIPT
Consumer Education: Online Inspection Reports
Regional Webinar
National Center on Child Care Quality Improvement 2
Outline
Requirements
Sample Web sites
Case Studies
3National Center on Child Care Quality Improvement
Website characteristics
Website content
Requirements
National Center on Child Care Quality Improvement 4Child Care and the Overwhelmed Parent, Courtney E. Martin, The New York Times, The Opinion Pages (July 24, 2014)
Child Care and the Overwhelmed Parent, Courtney E. Martin, The New York Times, The Opinion Pages (July 24, 2014)
Working parents need “systematic ways to find and afford safe, local child care options for their kids.”
National Center on Child Care Quality Improvement 5
“Many parents don’t have time to read [inspection reports], and those who do can find them difficult to understand.”
Child Care and the Overwhelmed Parent, Courtney E. Martin, The New York Times, The Opinion Pages (July 24, 2014)
National Center on Child Care Quality Improvement 6
National Center on Child Care Quality Improvement 7
CCDBG Act of 2014 FAQ
Making available a website with easy-to-understand, basic information about how child care is regulated and monitored, as well as the results of monitoring and inspections for individual child care providers, can improve transparency for families.
(OCC, 2015)
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CCDBG Act of 2014 FAQ
In order for a website to be a useful tool for parents, it should be free, easy to navigate, searchable, and in plain language.
(OCC, 2015)
National Center on Child Care Quality Improvement 9
Website Characteristics
CCDBG Act of 2014 Requirements
What This Might Look Like
Consumer friendly Easily accessible, searchable, easy to navigate, plain language, easy to understand
Easily accessible • Ranking of search engine results• Mobile website
Searchable Search by variety of elements
Easy to navigate • Pictures, clear text, not too busy
Plain language Avoidance of regulatory jargon and wordiness
Easy to understand • Definition of terms or FAQs• Differentiation between violations based on risk to
children• Explanation of types of care
National Center on Child Care Quality Improvement 10
Website Content
CCDBG Act of 2014 Requirements What This Might Look Like
• Results of inspections, including those due to major substantiated complaints
• History of violations• Last date of inspection• Information on corrective actions
taken
• May include a summary of inspection, with option to view full report
• Note how many years of inspection reports are accessible
• Last inspection date is clear• Corrective actions: enforcement
actions and/or onsite corrective actions
Aggregate information on annual number of deaths, serious injuries, and incidences of substantiated child abuse
Include state definitions of deaths, serious injuries, and substantiated abuse
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Website Content
CCDBG Act of 2014 Requirements What This Might Look Like
Information about processes for the following:• Licensing child care providers;• Conducting monitoring and
inspections of child care providers; and
• Conducting background checks and the offenses that would keep a provider from being allowed to care for children.
• Definition of types of care;• Information on licensing threshold;• Process for becoming licensed;• Number and types of inspections• Contact information for questions;
and• Criminal background check
process.
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Utah
Ohio
Washington
Texas
Sample Websites
National Center on Child Care Quality Improvement 13
Utah
Easily accessible
Easy to navigate
Searchable
Plain language
Easy to understand
National Center on Child Care Quality Improvement 14
Utah Department of Workforce ServicesCare About Childcare®
Easily accessible
Easy to navigate
National Center on Child Care Quality Improvement 15
Utah Department of Workforce ServicesCare About Childcare®
Searchable
National Center on Child Care Quality Improvement 16
Utah Department of Workforce ServicesCare About Childcare®
National Center on Child Care Quality Improvement 17
Utah Department of Workforce ServicesCare About Childcare®
Easy to navigate
National Center on Child Care Quality Improvement 18
Utah Department of Workforce ServicesDepartment of Health Child Care Licensing
Plain language
Easy to understand: types of rule
violations
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Ohio
Searchable
Inspection date and results
Information on processes
Easy to understand
Plain language
Corrective actions
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Ohio Job and Family ServicesInspection Report Search
Searchable
National Center on Child Care Quality Improvement 21
Ohio Job and Family ServicesInspection Report Listing
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Ohio Job and Family ServicesProgram Details
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Inspection date and results of
inspections
Full inspection report and
summary of non-
compliances
Information on inspection
processes
Ohio Job and Family ServicesProgram Details
National Center on Child Care Quality Improvement 24
Easy to understand:
risk level
Ohio Job and Family ServicesProgram Details
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Plain language
Information on
corrective actions
Ohio Job and Family ServicesProgram Details
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Washington
Information on processes
Easy to understand
Valid complaints
Corrective actions
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Information on inspection processes
Washington Department of Early Learning
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Washington Department of Early LearningChild Care Check
Easy to understand: definition of
terms
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Washington Department of Early LearningChild Care Check
Results of valid
complaints
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Washington Department of Early LearningChild Care Check
Corrective actions
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Texas
Easily accessible
Easy to understand
Information on processes
List of prohibiting offenses
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Easily accessible
Texas Department of Family and Protective ServicesGoogle Search Results
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Texas Department of Family and Protective ServicesMobile Search
Easily accessible
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Texas Department of Family and Protective ServicesInspection Results
Easy to understand:
weighted violations
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Texas Department of Family and Protective ServicesFAQ
Information about
inspection processes
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Information about types
of care
Texas Department of Family and Protective ServicesFAQ
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Texas Department of Family and Protective ServicesBecoming a Provider
Licensing process
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Texas Department of Family and Protective ServicesBackground Check Information
Background check
process and prohibited
convictions
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Prohibiting convictions
Texas Department of Family and Protective ServicesCriminal Conviction Charts
40National Center on Child Care Quality Improvement
Utah
Ohio
Case Studies
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Utah
Structure
Website Development
Posting Inspection Reports
Recommendations
National Center on Child Care Quality Improvement 42
Structure
Shared
data
Quality Improvement System
Professional Developme
nt
CCR&R
Subsidy eligibility
Subsidy payment
Licensing status
Inspection reports
Utah Department of HealthUtah Department of Workforce ServicesUtah State University
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Structure
Linked
Websites
Care About
Childcare®
Child Care
Subsidy
Child Care
Licensing
Utah Department of HealthUtah Department of Workforce ServicesUtah State University
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Website Development
Internal contracted programmers
• 100 percent focused on Licensing and Care About Childcare® (CAC),respectively
Close collaboration between departments
• Look and usability of Care About Childcare®
Advertising firm and focus groups
Two years for CAC website development
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Posting ReportsTiming
Updated in real time
• 30 days to appeal• Providers, licensing staff, and managers review
30-day period before cited findings are posted
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Posting ReportsFindings Shared with Public
Every substantiated complaint
• All level 1 findings• Level 2 and 3 (TA findings) not corrected after two opportunities
Inspections
Approximate addresses for home-based child care
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Posting ReportsPlain Language
Statements of findings are simple, accurate, and grammatically correct
• Training• Managers review findings
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Posting ReportsNegotiation with Providers
Only show “cited findings”
• Level 1 findings and levels 2 and 3 if not corrected after two opportunities
30 days to appeal and results only posted if appeal is upheld
Only display 2 years of findings
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Recommendations
Take your time, do it right, and get an in-house programmer
Good leadership puts everyone on the same page
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Ohio
Website Development
Posting Inspection Reports
Recommendations
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Website Development
Developed internally
• Small team focused on child care IT
Current system
• Inspection tool through vendor• Several databases
New system• Department of Education programs added• Categorizing risk differently• Internally developed, Web-based inspection tool
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Posting ReportsTiming
Inspection report is posted 24 hours after the visit• Providers sign inspection report before it is posted• Seven days to appeal non-compliances• Non-compliances are flagged online to indicate that
they are under appealProvider review and appeals
• Supervisors review reports after posting
Licensing staff review
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Posting ReportsFindings Shared with Public
Providers and the public see the same level of detail
Important to Ohio to ensure transparency and give the full picture of compliance
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Posting ReportsPlain Language
Inspection tool has standardized findings• Standard text auto-populates• Staff can add text to standardized findings, but are
encouraged to limit additional text
Training for new staff
• 4th/5th grade reading level
Strict agency guidelines
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Posting ReportsNegotiation with Providers
Brought proposed changes to advisory council early in process
• Standard text sometimes doesn’t convey the full context
Providers have asked if a clearer picture can be conveyed
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Recommendations
Check website frequently, as if using as a parent
• Appeal process will be streamlined
Categorize non-compliances by levels of risk
Streamline processes
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Resources
• National Center for Child Care Quality Improvement. (2014b). Contemporary issues in licensing: Reporting, tracking and responding to serious injuries and fatalities in child care . Washington, DC: Office of Child Care. Retrieved from https://childcareta.acf.hhs.gov/resource/contemporary-issues-licensing-reporting-tracking-and-responding-serious-injuries-and
• National Center for Child Care Quality Improvement. (2014a). Building support for licensing. Washington, DC: Office of Child Care. Retrieved from https://childcareta.acf.hhs.gov/sites/default/files/building_support_licensing.pdf.
• National Center for Child Care Quality Improvement. (2013). Licensing information posted on the internet. Washington, DC: Office of Child Care. Retrieved from https://childcareta.acf.hhs.gov/resource/licensing-information-posted-internet.
• National Center for Child Care Quality Improvement. (2014). Use of technology to enhance licensing administration. Washington, DC: Office of Child Care. Retrieved from https://childcareta.acf.hhs.gov/resource/use-technology-enhance-licensing-administration-0.
• National Center on Child Care Quality Improvement (2015). Consumer education: Information on provider monitoring and oversight. Coming Soon.
Thank You
National Center on Child Care Quality ImprovementNCCCQI does not endorse any non-Federal organization, publication, or resource.
Phone: 877-296-2250Email: [email protected]