consumer involvement in the market opening process nina grall-edler 3rd medreg imme seminar –...
TRANSCRIPT
CONSUMER INVOLVEMENT
IN THE MARKET OPENING PROCESS
Nina Grall-EDLER3rd MEDREG IMME Seminar – 11/12 September 2013 - Tunis
1. WHY IS CONSUMER INVOLVEMENT ESSENTIAL?
2. HOW TO PROMOTE CONSUMER INVOLVEMENT?
3. ADRESSING THE „POVERTY PREMIUM“
OVERVIEW
IMPROVING THE POSITION OF CONSUMERS IS A CORE SCOPE OF MARKET LIBERALISATION
freedom of choice
increasing service quality
price developments
abolishing cross-subsidies in network tariffs
increasing customer protection
(socio-) economic growth
WHY CONSUMER INVOLVEMENT? [1]
BUT ... CONSUMERS NEED TO BE (MADE) AWARE OF
their rights (and responsibilities) in a liberalised market
the benefits they can gain from exercising their rights
NOT ONLY RELATED TO HH/ SME
but in particular
CENTRAL ROLE OF REGULATORS
in cooperation with consumer organisations
WHY CONSUMER INVOLVEMENT? [1]
COMMUNICATION AND TRANSPARENCY
website of the regulator – dedicated sections, FAQs various media making liberalisation a topic of discussion – interviews etc
FACILITATING CONSUMERS‘ CHOICE
price comparison tools
EVENTS
participation in energy fairs or similar organising dedicated awareness raising / eduction events
– example: joint WS CEER / ECRB / ERRA 9 Oct 2013
HOW TO PROMOTE CONSUMER INVOLVEMENT? [1]
TAILOR MADE COMMUNICATION
language – catching emotions
content / length
IDENTIFY CONSUMERS‘ NEEDS
surveys etc
CREATIVITY
schools, universities...
TRAIN THE TRAINER
experience sharing – with other regulators (e.g. joint WS CEER / ECRB / ERRA 9 Oct 2013), consumer representations etc
HOW TO PROMOTE CONSUMER INVOLVEMENT? [3]
CONSUMERS AT LOW INCOME LIKELY TO EXCLUDED FROM THE „BEST DEALS“
lower credit and range of payment options adding additional costs to customers on low income
limited access to „enabling“ tools (internet)
ADRESSING THE „POVERTY PREMIUM“
THANK YOU VERY MUCH FOR YOUR ATTENTION!
QUESTIONS?
DISCUSSION
CONTACT
Nina Grall-Edler
Head of ECRB Section – Regulatory Affairs
Energy Community Secretariat
W: www.energy-community.org