consumer rights

19
CONSUMER RIGHTS monikalagwal

Upload: monika-lagwal

Post on 16-Feb-2017

280 views

Category:

Education


0 download

TRANSCRIPT

Page 1: CONSUMER  RIGHTS

CONSUMER RIGHTS

monikalagwal

Page 2: CONSUMER  RIGHTS

The Consumer Protection Act, 1986 is the most important legislation enacted to provide for effective safeguards to consumers against various types of exploitations and unfair dealings, relying on mainly compensatory rather than a punitive or preventive approach. The Act has set up a three-tier quasi-judicial consumer disputes redressal machinery at the National, State and District levels, for expeditious and inexpensive settlement of consumer disputes..

2

Page 3: CONSUMER  RIGHTS

THE CONSUMER IN THE MARKET PLACE………..THE CONSUMER IN THE MARKET PLACE………..

We participate in the market both as a consumer and a producer :- = as a producer we produce goods and services, = and as a consumer we purchase goods and services that we need.

But in the market, we find that very often it is the consumers who are exploitedto a great extent.Exploitation in the market place happens in various ways, such as…= sometimes traders indulge in unfair trade practices, such as when traders weigh less than what they should.= traders add charges that were not mentioned.= when adulterated/defective goods are sold.= passing of false information through media to attract consumers.

3

Page 4: CONSUMER  RIGHTS

 

Consumer is the real deciding factor for all economic activities. It is now universally accepted that the extent of consumer protection is a true indicator of the level of progress in a nation. The growing size and complexity of production and distribution systems, the high level of sophistication in marketing and selling practices and forms of promotion like advertising, etc has contributed to the increased need for consumer protection. Recognizing this, a well placed organizational set up has been created both at the Central and State level.

Consumer Rights

4

Page 5: CONSUMER  RIGHTS

Every individual is a consumer, regardless of occupation, age, gender, community or religious affiliation. Consumer rights and welfare are now an integral part of the life of an individual and we all have made use of them at some or the other point in our daily routine. Every year 15th March is observed as "World Consumer Rights Day". It commemorates a historic declaration (1962) by former US President John F. Kennedy of four basic consumer rights:

Meaning Of The Concept

5

Page 6: CONSUMER  RIGHTS

Producers need to strictly follow the required safety rules and regulations, they are many goods which require special attention for safety such as the pressure cooker which have safety valve, which if defective can cause a serious accident

Safety Is Environmental Right

6

Page 7: CONSUMER  RIGHTS

Means right to be protected against the marketing of goods and services, which are hazardous to life and property. The purchased goods and services availed of should not only meet their immediate needs, but also fulfill long term interests. Before purchasing, consumers should insist on the quality of the products as well as on the guarantee of the products and services. They should preferably purchase quality marked products such as ISI, AGMARK, etc.

Right to Safety

7

Page 8: CONSUMER  RIGHTS

Right to Seek Redressal

Means right to seek redressal against unfair trade practices or unscrupulous exploitation of consumers. It also includes right to fair settlement of the genuine grievances of the consumer. Consumers must make complaint for their genuine grievances. Many a times their complaint may be of small value but its impact on the society as a whole may be very large. They can also take the help of consumer organizations in seeking redressal of their grievances.

8

Page 9: CONSUMER  RIGHTS

Disputes

9

Page 10: CONSUMER  RIGHTS

Means the right to acquire the knowledge and skill to be an informed consumer throughout life. Ignorance of consumers, particularly of rural consumers, is mainly responsible for their exploitation. They should know their rights and must exercise them. Only then real consumer protection can be achieved with success.

Right to Education

10

Page 11: CONSUMER  RIGHTS

Right to be Informed Means right to be informed about the quality, quantity, potency, purity, standard and price of goods so as to protect the consumer against unfair trade practices. Consumer should insist on getting all the information about the product or service before making a choice or a decision. This will enable him to act wisely and responsibly and also enable him to desist from falling prey to high pressure selling techniques.

11

Page 12: CONSUMER  RIGHTS

Right to Choose

Means right to be assured, wherever possible of access to variety of goods and services at competitive price. In case of monopolies, it means right to be assured of satisfactory quality and service at a fair price. It also includes right to basic goods and services. This is because unrestricted right of the minority to choose can mean a denial for the majority of its fair share. This right can be better exercised in a competitive market where a variety of goods are available at competitive prices.

12

Page 13: CONSUMER  RIGHTS

Right to be Heard Means that consumer's interests will receive due consideration at appropriate forums. It also includes right to be represented in various forums formed to consider the consumer's welfare. The consumers should form non-political and non-commercial consumer organizations which can be given representation in various committees formed by the Government and other bodies in matters relating to consumers. 13

Page 14: CONSUMER  RIGHTS

14

Page 15: CONSUMER  RIGHTS

Where should consumers go to get Where should consumers go to get justice justice :-:-

Consumers have the right to seek redressal against unfair trade practices and exploitation in the consumer court. If any damage is done to a consumer, he or she has the right to get compensation depending on the degree of damage.

The consumer movement in India has led to the formation of various organization locally known as consumers forum or consumers protection council, they guide Consumers on how to file cases in the consumer court, on many occasions they also represent individual consumers in the consumer court.

15

Page 16: CONSUMER  RIGHTS

Under COPRA a three- tier system is set up at the district, state and National level for redressal of consumer disputes.-- The district level court deals with the cases involving claims up to 20 lakhs.-- The state level courts from Rupees 20 lakhs to 1 crore.-- The national level above 1 crore.

16

Page 17: CONSUMER  RIGHTS

Why consumer Education is Important ……Why consumer Education is Important …… 1. It provides the person with the basic knowledge to handle consumer

problem, he/she becomes a discriminating buyer by taking rational decisions, and thus not fall prey to advertisements or persuasions.

2. Technological developments have flooded the market with a variety of products, goods and services, it is therefore important that a person possesses basic knowledge and skills to judge the product.

3. School children are mostly dependent on their parents, it is therefore important that they make the best use of their pocket money.

4. Consumers education can alert the pupils to the corporate dumping of dangerous pharmaceuticals and similar products.

17

Page 18: CONSUMER  RIGHTS

More To Know

18

Page 19: CONSUMER  RIGHTS

THANK YOU

19