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Reproduced with permission of the copyright owner. Further reproduction prohibited without permission. Consumer Satisfaction and Post-purchase Intentions: An Exploratory Study of M... Paul Harrison; Robin Shaw International Journal of Arts Management; Winter 2004; 6, 2; ABI/INFORM Global pg. 23

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Page 1: Consumer Satisfaction and Post-purchase Intentions: An …dro.deakin.edu.au/eserv/DU:30002566/harrison-consumersatisfaction… · Overall satisfaction Intention to return Intention

Reproduced with permission of the copyright owner. Further reproduction prohibited without permission.

Consumer Satisfaction and Post-purchase Intentions: An Exploratory Study of M...Paul Harrison; Robin ShawInternational Journal of Arts Management; Winter 2004; 6, 2; ABI/INFORM Globalpg. 23

Page 2: Consumer Satisfaction and Post-purchase Intentions: An …dro.deakin.edu.au/eserv/DU:30002566/harrison-consumersatisfaction… · Overall satisfaction Intention to return Intention

Reproduced with permission of the copyright owner. Further reproduction prohibited without permission.

Page 3: Consumer Satisfaction and Post-purchase Intentions: An …dro.deakin.edu.au/eserv/DU:30002566/harrison-consumersatisfaction… · Overall satisfaction Intention to return Intention

Reproduced with permission of the copyright owner. Further reproduction prohibited without permission.

Page 4: Consumer Satisfaction and Post-purchase Intentions: An …dro.deakin.edu.au/eserv/DU:30002566/harrison-consumersatisfaction… · Overall satisfaction Intention to return Intention

Reproduced with permission of the copyright owner. Further reproduction prohibited without permission.

Page 5: Consumer Satisfaction and Post-purchase Intentions: An …dro.deakin.edu.au/eserv/DU:30002566/harrison-consumersatisfaction… · Overall satisfaction Intention to return Intention

Reproduced with permission of the copyright owner. Further reproduction prohibited without permission.

Page 6: Consumer Satisfaction and Post-purchase Intentions: An …dro.deakin.edu.au/eserv/DU:30002566/harrison-consumersatisfaction… · Overall satisfaction Intention to return Intention

Reproduced with permission of the copyright owner. Further reproduction prohibited without permission.

Page 7: Consumer Satisfaction and Post-purchase Intentions: An …dro.deakin.edu.au/eserv/DU:30002566/harrison-consumersatisfaction… · Overall satisfaction Intention to return Intention

Reproduced with permission of the copyright owner. Further reproduction prohibited without permission.

Page 8: Consumer Satisfaction and Post-purchase Intentions: An …dro.deakin.edu.au/eserv/DU:30002566/harrison-consumersatisfaction… · Overall satisfaction Intention to return Intention

Reproduced with permission of the copyright owner. Further reproduction prohibited without permission.

Page 9: Consumer Satisfaction and Post-purchase Intentions: An …dro.deakin.edu.au/eserv/DU:30002566/harrison-consumersatisfaction… · Overall satisfaction Intention to return Intention

Reproduced with permission of the copyright owner. Further reproduction prohibited without permission.

Page 10: Consumer Satisfaction and Post-purchase Intentions: An …dro.deakin.edu.au/eserv/DU:30002566/harrison-consumersatisfaction… · Overall satisfaction Intention to return Intention

Reproduced with permission of the copyright owner. Further reproduction prohibited without permission.