consumer's learning process..by shahid elims

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LEARNING

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Page 1: consumer's Learning process..by shahid elims

LEARNING

Page 2: consumer's Learning process..by shahid elims

WHAT?

• Learning refers to a relatively permanent change in the behavior that is caused by experience

• A process of adaptation where by an individual alters goal directed behavior in response to changing environmental conditions

Page 3: consumer's Learning process..by shahid elims

Learning Theories

• Behavioral learning theories• Cognitive learning theory • Involvement theory• Social judgment theory

Page 4: consumer's Learning process..by shahid elims

Behavioral Theory

• When a person is conditioned by a particular experience , he behaves in a similar fashion again and again

• Marketers stimulate consumer in various ways to take advantage of their behavior by repeating advertisement

• Classical Conditioning – Ivan Pavlo

Page 5: consumer's Learning process..by shahid elims

Cognitive Learning Theory

• This theory holds that learning involves complex mental processing of information

• This theory gives weightage to information , motivation and mental process on which response depends

Page 6: consumer's Learning process..by shahid elims

Involvement theory

• According to this theory the left and right side of the brain act differently

Page 7: consumer's Learning process..by shahid elims

Social Judgement theory

• The central point of this theory is that individuals processing of information about an issue is determined by ones involvement with the issue

Page 8: consumer's Learning process..by shahid elims

Classical Conditioning

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Operant conditioning

• Instrumental Conditioning it occurs when individual learns to perform behaviours that produce positive outcomes and to avoid those produce negative out comes

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Two Complex issues of learning

• The issue of consciousness• Observational learning