consumer's learning process..by shahid elims
TRANSCRIPT
![Page 1: consumer's Learning process..by shahid elims](https://reader036.vdocument.in/reader036/viewer/2022082804/5467887ab4af9f984c8b4aee/html5/thumbnails/1.jpg)
LEARNING
![Page 2: consumer's Learning process..by shahid elims](https://reader036.vdocument.in/reader036/viewer/2022082804/5467887ab4af9f984c8b4aee/html5/thumbnails/2.jpg)
WHAT?
• Learning refers to a relatively permanent change in the behavior that is caused by experience
• A process of adaptation where by an individual alters goal directed behavior in response to changing environmental conditions
![Page 3: consumer's Learning process..by shahid elims](https://reader036.vdocument.in/reader036/viewer/2022082804/5467887ab4af9f984c8b4aee/html5/thumbnails/3.jpg)
Learning Theories
• Behavioral learning theories• Cognitive learning theory • Involvement theory• Social judgment theory
![Page 4: consumer's Learning process..by shahid elims](https://reader036.vdocument.in/reader036/viewer/2022082804/5467887ab4af9f984c8b4aee/html5/thumbnails/4.jpg)
Behavioral Theory
• When a person is conditioned by a particular experience , he behaves in a similar fashion again and again
• Marketers stimulate consumer in various ways to take advantage of their behavior by repeating advertisement
• Classical Conditioning – Ivan Pavlo
![Page 5: consumer's Learning process..by shahid elims](https://reader036.vdocument.in/reader036/viewer/2022082804/5467887ab4af9f984c8b4aee/html5/thumbnails/5.jpg)
Cognitive Learning Theory
• This theory holds that learning involves complex mental processing of information
• This theory gives weightage to information , motivation and mental process on which response depends
![Page 6: consumer's Learning process..by shahid elims](https://reader036.vdocument.in/reader036/viewer/2022082804/5467887ab4af9f984c8b4aee/html5/thumbnails/6.jpg)
Involvement theory
• According to this theory the left and right side of the brain act differently
![Page 7: consumer's Learning process..by shahid elims](https://reader036.vdocument.in/reader036/viewer/2022082804/5467887ab4af9f984c8b4aee/html5/thumbnails/7.jpg)
Social Judgement theory
• The central point of this theory is that individuals processing of information about an issue is determined by ones involvement with the issue
![Page 8: consumer's Learning process..by shahid elims](https://reader036.vdocument.in/reader036/viewer/2022082804/5467887ab4af9f984c8b4aee/html5/thumbnails/8.jpg)
Classical Conditioning
![Page 9: consumer's Learning process..by shahid elims](https://reader036.vdocument.in/reader036/viewer/2022082804/5467887ab4af9f984c8b4aee/html5/thumbnails/9.jpg)
Operant conditioning
• Instrumental Conditioning it occurs when individual learns to perform behaviours that produce positive outcomes and to avoid those produce negative out comes
![Page 10: consumer's Learning process..by shahid elims](https://reader036.vdocument.in/reader036/viewer/2022082804/5467887ab4af9f984c8b4aee/html5/thumbnails/10.jpg)
Two Complex issues of learning
• The issue of consciousness• Observational learning