CONTENTS.No. TOPICS PAGE No.

1 COMPANY PROFILE2 SOFTWARE DEVELOPMENT LIFE

CYCLE3 ORGANIZATION PROFILE4 AREA OF EXPERTISE5 SOFTWARE PRODUCTS6 PROJECT DETAILS7 SOFTWARE USED8 TECHNOLOGY EXPERTIES

FURTER ROAD MAP TO SUCCESSCONTACT US

1. COMPANY PROFILEWe take pride in introducing ourselves as OCULUS an MNC from US and UK

and its corporate office at Trichy.  Our core business is Software development and Web design and Development.  OCULUS with an outstanding success in Software development and Web design and Development gradually spread its wings of desire on to Training and Development.  

The commitment that OCULUS has towards its customers makes OCULUS an unforgettable brand in the minds of its customers. Our emphasis on quality and service has been and remains a key to our success. We have a team of well-trained professionals who have wide experience in various areas of management.

OCULUS emphasizes continues improvement of its employee’s knowledge.  We conduct regular training sessions that enhance the technical and functional understanding of our employees.  This is in addition to regular project-based training.           OCULUS’s Software Development Division specializes in the business of providing services to its clients across India. Our expertise lies in reducing costs and improving productivity by bringing the strategic advantage to the doorstep of our customer in more ways than one. Thereby improving reliability, speed, agility and enabling our customers to achieve sustainable differential advantage over their competition.           Our engagement models are flexible, scalable, secure and custom defined based on specific individual needs of our customers. We follow the right strategy to ensure business transformation, lower operational costs and quick time to market ensuring 100% success for our customer's business and in the process ensuring business continuity for us.

Oculus offers a host of IT, and IT Enabled services. We enable revenue growth, productivity improvement and cost reduction by leveraging cutting edge technology to enhance the quality, context and flow of information between clients and their key constituents.

We are an organization driven by ideas. An organization where creative insights and strategic know-how are used to solve software and communication needs of our clients. Our edge lies in our ability to offer an integrated approach to address clients' needs to operate efficiently as well as to communicate and serve customers effectively.

We help align the IT infrastructure and processes within the organization to gain operational efficiencies. We execute creative campaigns using the digital media to drive business goals. And, we also lend process support to help curtail costs and drive profitability.

We also provide Job oriented training for the young dynamic talents to make them employable. Thus, we are a full service organization offering a unique integration of strategy, technology and creative implementation geared for measurable impact on our clients' business performance.2. SOFTWARE DEVELOPMENT LIFE CYCLEPlanning

The important task in creating a software product is extracting the requirements or requirements analysis. Customers typically have an abstract idea of what they want as an end result, but not what software should do. Incomplete, ambiguous, or even contradictory requirements are recognized by skilled and experienced software engineers at this point. Frequently demonstrating live code may help reduce the risk that the requirements are incorrect.

Once the general requirements are gathered from the client, an analysis of the scope of the development should be determined and clearly stated. This is often called a scope document.

Certain functionality may be out of scope of the project as a function of cost or as a result of unclear requirements at the start of development. If the development is done externally, this document can be considered a legal document so that if there are ever disputes, any ambiguity of what was promised to the client can be clarified.Implementation, testing and documenting

Implementation is the part of the process where software engineers actually program the code for the project.

Software testing is an integral and important phase of the software development process. This part of the process ensures that defects are recognized as soon as possible.

Documenting the internal design of software for the purpose of future maintenance and enhancement is done throughout development. This may also include the writing of an API, be it external or internal. It is very important to document everything in the project.Deployment and maintenance

Deployment starts after the code is appropriately tested, is approved for release and sold or otherwise distributed into a production environment.

Software Training and Support is important and a lot of developers fail to realize that. It would not matter how much time and planning a development team puts into creating software if nobody in an organization ends up using it. People are often resistant to change and avoid venturing into an unfamiliar area, so as a part of the deployment phase, it is very important to have training classes for new clients of your software.

Maintaining and enhancing software to cope with newly discovered problems or new requirements can take far more time than the initial development of the software. It

may be necessary to add code that does not fit the original design to correct an unforeseen problem or it may be that a customer is requesting more functionality and code can be added to accommodate their requests. If the labor cost of the maintenance phase exceeds 25% of the prior-phases' labor cost, then it is likely that the overall quality of at least one prior phase is poor.[citation needed] In that case, management should consider the option of rebuilding the system (or portions) before maintenance cost is out of control.

3. ORGANIZATION CHART

4. AREA OF EXPERTISEAt OCULUS, we are aware that every moment we serve our customer becomes a history and we strive to give the best shot at all moments to make the experience of the customer an enriching and a memorable one.  Some of our services are listed below;

i. BPO

Medical Transcription Medical Coding Voice based inbound process, outbound process Data Entry Data Capturing and Mapping Project Management Project Consultancy Search Engine Optimization Software for mobile platform

i. Web Design and Developmentii. Software Developmentiii. Education & Trainingiv. Franchising v. RPO

    vii. Print and visual Advertisement    viii. Finance and insurance consultancy     ix. KPO (Knowledge Process Outsourcing)

5. SOFTWARE PRODUCTSRevision Manager is a tool for managing changes to files and folders. At

the earliest stages of design, Revision Manager facilitates collaboration by tracking multiple design alternatives. As a design becomes concrete, Revision Manager eliminates ambiguities and encourages re-use. Throughout the life of a project, Revision Manager improves meetings by enabling the team to focus on the engineering/design problems rather than the mundane (but critical) details of who did what to which files at what time.*Client

Oculus' client software lets you see your repository as you never have before. The project windows shows the relationships between branches, making it easy to understand design variations or parallel lines of development. Performance indicators help your team to understand where they are with respect to requirements.

*ServerConsoleOculus' server console is a web-based interface for managing Subversion repositories. With the Access Manager you can control access by dragging and dropping users and groups. The Log Manager enables you to see who is using

different parts of the repository.

*ServerOculus' Revision Manager Server is a pre-configured package that includes subversion, apache, and various authentication modules. Oculus has done the configuration so that you do not have to. In addition, Oculus has tested the configuration in a variety of environments, from Windows to Linux, from LDAP to NIS.

OCULUS technology has chosen a strategic global model combining the best of onshore and offshore software development to deliver premium quality services and products to our clients at affordable cost.

Multi-tier applications with desktop, web and mobile client Multiplatform applications Multimedia applications Network applications Desktop applications PDA applications Inventory management HR solutions MLM

6. PROJECT DETAILS

OCULUS aims to drive the overall growth of the global sourcing market and maintain India’s leadership position, by taking up the role of a strategic adviser to franchising companies in the Indian IT sector. OCULUS’s varied strengths include creating and influencing government and public policy, international trade development, research and market intelligence services, and access to an international network through MOUs and linkages with various industry associations across the globe.

Projects handled by OCULUS are: www.lakshmikalyanam.net

“Lakshmikalyanam.Net”  is a MATRIMONIAL service for the entire Hindu and all other communities in India, which enables you to meet a perfect life partner right now. If you are serious about finding your life partner then you have reached the ideal place. Our matrimony website helps you in all the essentials of marriage. What’s more, just register with us and we will help you to find the better half. Lakshmikalyanam.Net, the world's oldest and most successful matrimonial service has been trusted by people all over the world to help them find their soul mates. Today, hundreds of thousands of people have met their life partners through our revolutionary matchmaking service and countless others have made some very special friends. Lakshmikalyanam.Net was founded by us (LK Matrimony Services Pvt. Ltd.,) with one simple objective - to provide a superior matchmaking experience by expanding the opportunities available to meet potential life partners. Since then we have created a world renowned service that has touched the lives of millions of people all over the world. We have, however, never rested on our laurels.

www.safnaelectronics.comThe company is started on Jan 2009 and we are the authorized LG service

centre who is providing a vast service for LG products and we are also into the field of sales of LG products in our company. At present there are 20 service engineers with us who are technically sound and are capable enough to solve all sorts of problems that occurs in LG products.

We are having our branch at pudukkottai Dist. Our service covers places such as Trichy, Pudukkottai, Ariyalur & Perambalur. We are dealing with both the consumer products as well as with that of the home appliances and we are successful in our sales and services.

www.bdu.library.ac.inThe University Library is the heart of any University. The Bharathidasan

University Library established in February 1982. The present magnificent library building started functioning since 29th May 1997 with a carpet area of 6215.56 Sq meters. The building is used to accommodate sections such as Stack, Reference, Circulation, Periodicals, Technical section, Digital Library, Audio Visual Centre and Reprography.

Academic projects for college students7.  SOFTWARE USED

OCULUS, uses the best software available, in the process, maximizing the efforts of providing optimum service to ensure the customer always remains at an advantage.  We have a flexibility to admit the changes demanded by the clients. OCULUS continuously empowers innovative software and skilled manpower as per the customer requirements. Software used here are:

Adobe Design Premium CS3 AUTOCAD CorelDraw X4 Macromedia Dreamweaver 8 Microsoft visual studio 2008 Net Beans 6.8 ORCAD 10.3 Sql Server 2005 WAMP XAMPP

8. TECHNOLOGY EXPERTIES

OCULUS, uses the best technology available, in the process, maximizing the efforts of providing optimum service to ensure the customer always remains at an advantage.  We have a flexibility to admit the changes demanded by the clients. OCULUS continuously empowers innovative technologies and skilled manpower as per the customer requirements.

Our training rooms are spacious, well-maintained with Air condition facilities to give our trainees an experience and comfort of a corporate office.  

Our Quality StatementThe success path that OCULUS has treaded speaks volumes about the

Quality we deliver at OCULUS.  At OCULUS, Quality is delivered at its purest form.  We believe that consistency in quality is what that makes our customers to look back at us with the same trust and the same confidence that we built the first time

Quality PolicyTo meet the agreed requirements of our customers on time and

consistently by constantly are investing in employee development and process improvement leading to continual quality improvement.

Our Human Resource Management & ValueAt OCULUS, our staff is treated with respect, dignity and professionalism.

Taking care of people in a compassionate and caring way is ingrained in our culture at OCULUS and that starts with how we take care of our employees.  We value our employees’ individuality, their creativity and their

FURTHER ROAD MAP TO SUCCESS

OCULUS aims to drive the overall growth of the global sourcing market and maintain India’s leadership position, by taking up the role of a strategic adviser to franchising companies in the Indian IT-BPO sector. OCULUS’s varied strengths include creating and influencing government and public policy, international trade development, research and market intelligence services, and access to an international network through MOUs and linkages with various industry associations across the globe. This enables OCULUS to advise members – both established and emerging companies to further their growth.

Other goals include enhancing data security, improving talent supply, encouraging innovation, strengthening local infrastructure and driving operational excellence. OCULUS also works with academic and industry advisers to formulate world-leading operational excellence standards.

Last but not the least, OCULUS endeavors to narrow the digital divide in India and enable all citizens to enjoy the benefits of IT, through OCULUS Foundation (1st Campus). 1st Campus is a trust registered as division of OCULUS and has been set up with a vision to leverage Information and Communication Technologies (ICT) for empowering and transforming the lives of the under served. One of the primary reasons for the formation of 1st Campus was the commitment of OCULUS and its franchising companies to promote social development through the Software development center and Job oriented education that would catch the future talent when they are young and train them to make them employable.OCULUS’s seven fold strategy towards achieving these objectives:

Strengthen the brand equity of India as a premier global sourcing destination

Partner with Government of India and State Governments in formulating IT policies and legislation. Partner with global stakeholders for promoting the industry in global markets.

Strive for a thought leadership position and deliver world-class research and strategic inputs for the industry and its stakeholders.

Expand the quantity and quality of the talent pool in India Continuous engagement with all franchising companies and stakeholders

to devise strategies to achieve shared aspirations for the industry and the country.

Encourage and facilitate members to uphold world class quality standards and enhance operational excellence.

Aim to uphold Intellectual Property Rights.

CONTACT USUnited Kingdom                                                                  Oculus Design & Communications Limited

Addington House, 73 London Street,Reading,Berkshire,RG1 4QA, UK Web: www.oculus.co.uk   

United States of America Oculus Technologies Corporation110 Broad Street 2nd FloorBoston MA 02110 USA617.426.4277Web: www.oculustech.com

Trichy – IndiaOculus Technologies Pvt Ltd.No.7, 3rd Floor, Periyasamy Towers, Trichy - 620002, India. Phone : 0431 - 4544224, 9865170006  Web  : www.oculusit.in Mail  : drop@oculusit.inChennai – IndiaOculus Technologies Pvt Ltd.No.9, Ragiv Gandhi Salai Road, Taramani,Chennai - 600113, India. Phone : 044 - 4544225 Web  : www.oculusit.in Mail  : drop@oculusit.in

Madurai– IndiaOculus Technologies Pvt Ltd.No.10, Lake View Main Road, KK Nagar,Madurai- 20, India. Phone : 0452 - 4000601  Web  : www.oculusit.in Mail  : drop@oculusit.in

Website www.bsnl.co.inBharat Sanchar Nigam Limited( A Govt. of India Enterprise)Statesman House, Barakhamba Road, New Delhi-1CONTENTSINFORMATION MANUAL(PURSUANT TO SECTION 4 (1) (b) OF THE RIGHT TOINFORMATION ACT, 2005)CHAPTER PARTICULARSPAGE

No.CHAPTER I PARTICULARS OF ORGANISATION, ITSFUNCTIONS AND DUTIES2-9CHAPTERIIPOWERS AND DUTIES OF OFFICERS ANDWORKERS10CHAPTERIIIPROCEDURES FOLLOWED IN THEDECISION-MAKING PROCESS, INCLUDINGCHANNELS OF SUPERVISION ANDACCOUNTABILITY.11CHAPTERIVTHE NORMS SET FOR DISCHARG OFFUNCTIONS12CHAPTER V THE RULES, REGULATIONS,INSTRUCTIONS, MANUALS AND RECORDSHELD BY THE COMPANY OR UNDER ITSCONTROL OR USED BY ITS EMPLOYEES FORDISCHARGE OF FUNCTIONS12

CHAPTERVISTATEMENT OF CATEGORIES OFDOCUMENTS THAT ARE HELD BY THECOMPANY OR UNDER ITS CONTROL12CHAPTERVIIPARTICULARS OF ARRANGEMENT FORCONSULTATION WITH THE MEMBERS OFTHE PUBLIC IN RELATION TO THEFORMULATION OF POLICY ORIMPLEMENTATION THEREOF.12CHAPTERVIIISTATEMENT OF THE BOARD AND SUBCOMMITTEESOF THE BOARD AND OTHERCOMMITTEES13

CHAPTERIXDIRECTORY OF OFFICERS AND WORKMEN 13CHAPTER X STATEMENT OF MONTHLY REMUNERATIONOF OFFICERS AND WORKMEN INCLUDINGTHE SYSTEM OF COMPENSATION13-15CHAPTERXIBUDGET ALLOCATION AND EXPENDITURE 15CHAPTERXIIMANNER OF EXECUTION OF SUBSIDYPROGRAMMES, INCLUDING THE AMOUNTSALLOCATED AND THE DETAILS OFBENEFICIARIES OF SUCH PROGRAMMES16CHAPTERXIIIPARTICULARS OF RECEIPIENTS OFCONCESSIONS, PERMITS ORAUTHORISATIONS GRANTED BY THECOMPANY16CHAPTERXIVDETAILS OF INFORMATION AVAILABLE ORHELD IN ELECTRONIC FORM16CHAPTERXVPARTICULARS OF FACILITIES AVAILABLETO CITIZENS FOR OBTAININGINFORMATION17CHAPTERXVINAMES, DESIGNATION AND OTHERPARTICULARS OF CENTRAL PUBLICINFORMATION OFFICERS17

CHAPTER-IPARTICULARS OF ORGANISATION, ITS FUNCTIONS AND DUTIESParticulars of organisationDate ofincorporation:Incorporated on 15.9.2000, vide Registration No.

55-107739, dated the 15th September, 2000 andbecame entitled to commence business with effectfrom 19th September, 2000.The Company (BSNL) took over the .business ofproviding telecom services and networkmanagement throughout the country except themetro cities of Delhi and Mumbai of the erstwhileservice providing departments of the Govt. of India,i.e., the Departments of Telecom Services andTelecom Operations w.e.f. 1.10.2000 pursuant to anMoU signed between the BSNL and the Govt. ofIndia.

Type of CompanyGovernment Company under Section 617 of theCompanies Act, 1956.

AdministrativeMinistryGovt. of India, Ministry of Communication andInformation Technology, Department ofTelecommunications.

Details ofDisinvestmentsThe entire share capital of the Company is held bythe Govt. of India..

Shareholdingpattern Government of India is holding 100% of the sharecapital of the Company.

Listing with StockExchangesNot applicable, as the BSNL is an unlisted company.

Share CapitalAuthorised Capital – Rs.17,500 crores, divided into1,000,00,00,000[One Thousand Crores] EquityShares of Rs.10/- each; and 750,00,00,000 [SevenHundred and Fifty Crores] Preference Shares ofRs.10/- each.

Paid Up Share Capital - Rs.5,000/- crores of EquityShares and Rs.7,500/- crores of Preference ShareCapital

Objectives of theCompanyAs set out in the objects clause of the Company’sMemorandum of Association.

VISIONTo become the largest telecom Service Provider in South east Asia.MISSIONi. To provide world class State-of-art technology telecom serviceson demand at affordable price.ii. To Provide world class telecom infrastructure todevelop country's economy.

PROFILE OF THE COMPANY’S BUSINESSA. GLIMPSES OF MAIN SERVICES OFFERED1. BASIC AND LIMITED MOBILE TELEPHONE SERVICESBSNL is the leading service provider in the country in the BasicTelephone Services. As of now more than 35 million Direct ExchangeLines & more than 2.2.Million telephones in the Limited Mobile telephoneServices are existing. BSNL has provides a number of attractive tariffpackages & Plans which shall further strengthen its subscriber base.

2. CELLULAR MOBILE TELEPHONE SERVICESBSNL’s GSM Technology based Cellular Network reached a longway, covering 20,836 cities/towns with a subscriber base of over4.67 Crores as on 31st March 2009 out of which 4.31 crorescellular telephone are in pre-paid segment

3. INTERNET SERVICESBSNL offers Dialup Internet services to the customers by Post-paidservice with the brand name ‘Netone’, and pre-paid service with thebrand name ‘Sancharnet’. The post-paid service is a CLI based accessservice, currently operational in 100 cities. Sancharnet is available onlocal call basis throughout India to ISDN and PSTN subscribers. The

Internet Dhaba scheme of the Company aims to further promote Internetusage in rural and semi urban areas.To keep pace with the latest and varied value added services to itscustomers, BSNL uses IP/MPLS based core to offer world class IP VPNservices. MPLS based VPNs is a very useful service for Corporates, as itreduces the cost involved as well as the complexity in setting up VPNs forcustomers networking. As on 31.03.2005, your Company’s total Internetcustomer base was 17,98,089 and total Internet Dhabas were 4143. Atotal of 708594 dial up Internet connections have been given during2004-2005, against a target of 7 lakhs. BSNL plans to give 1215980more dial up connections during the year 2005-06. As on 31.1.2006,there were 2367404 internet subscribers working in BSNL net work.

4. Intelligent NetworkIntelligent Network Services is a service that incorporates several valueadded facilities, thoroughly designed to save time and money, andenhance productivity. At present, your company offers Free Phone (FPH),Premium Rate Service (PRM), India Telephone Card (ITC), Account CardCalling (ACC), Virtual Private Network (VPN), Universal Access Number(UAN) and Tele voting IN services. With the commissioning of fivenumbers of new technology IN Platforms (Four General purpose and OneMass Calling) at Kolkata, Bangalore, Ahmedabad and Hyderabad, theIndia Telephone Card facility and new value added services are beingprovided throughout the country. Activation of these new IN platformshad increased the sale of ITC Cards taking the figure to Rs.265 crores in2004-05 alone.

5. BROADBAND SERVICESBSNL has launched its broadband services under brand name “BSNLBROADBAND”on 14-01-05. This offers High Speed Internet Access withspeed ranging from 256 Kbps to 8 Mbps. Ever since its inception BSNL iscontinuously expanding its broadband network in response to evergrowing demand of broadband service throughout IndiaPresent customer base is 3.56 million, with equipped capacity of 6.1million. BSNL Broadband service is available in more than 3800 cities &83000 villages.The services provided are High Speed Internet Connectivity(up to 8 Mbps) Band width on Demand(planned) Virtual Private Network(VPN) service over broadband Dial VPN services to MPLS VPN customers

IPTV services(at present available in 66 cities) Games on Demand Service Video tutoring service VOIP Video Surveillance service Entertainment portal.

B.DEVELOPMENT OF RURAL TELECOM NETWORK1. Rural DELs :As on 31.3.2009, in BSNL’s network, a total of 2,92,04,321 RuralTelephone Connections were working.2. (a) Village Public Telephones (VPTs) & RCPs:-BSNL, in its unstinted efforts to make the slogan ‘Connecting India’,a reality, had provided VPTs in 5,49,294 villages up to 31.3.2009 as perCensus 2001. The company entered into an agreement with USO Fundfor expansion of rural telecom network for providing VPTs in 66,822undisputed, undisturbed, accessible and inhabited villages havingpopulation more than 100 as per census 1991 in the country. As of now,

against this agreement, 57,181 villages have been provided with VPTs upto 31.3.2009. BSNL has entered into an agreement with USOF, DOT inFeb. 2009 for provisioning of VPTs in 62,443 inhabited villages of Census2001. Out of these, BSNL has provided 20,527 VPTs till 31.3.2009. Thereare plans to replace all MARR VPTs in the country. As of now, 1,83,865MARR VPTs have been replaced in the country. BSNL is also committed toprovide the Rural Community Phones (RCPs) as per the USOF agreement.All 21,958 RCPs allotted by USOF, DOT have been provided by BSNL invillages with population of more than 2,000.2(b). Public Telephones:-There are more than20,20,448 PCOs working in the BSNL Networkout of which around 1 million PCOs are having STD/ISD.

C. NETWORK MANAGEMENTBSNL is committed to provide a robust state of the art infrastructure thatwill provide stable and superior services to its customers. Accordingly, theMLLN network covering more than 200 cities was made operational in May2004. Since then, about 22000 circuits have been provided on thisnetwork. This has provided high level of stability to the leased circuits andcapability to offer N X 64 Kbps circuits. Keeping in view the growingdemand of leased circuits, the network is being expanded to cover about50 more locations and additional capacity at many existing locations is alsobeing provided.To improve the operational efficiency of CCS 7 signaling, stand-alonesignaling transfer point (SSTP) equipment is being procured. This will alsoenable the Company to measure signaling traffic of other operators, whoare using its signaling network for exchanging messages, specially withregard to cellular services. BSNL has more than 4.7 Lakhs RouteKilometers of optical fibre network in the country & has installed capacitymore than 6.4 million lines for the TAX meant for the STD/ISD network.

D. Setting up KU Band VSAT networkAs regards the KU Band VSAT network equipment, the hub of this networkis being set up at Bangalore, The equipment has been installed andexpected to be commissioned shortly. This will help your Company, tobecome a service provider with all types of media equipment i.e. OFC,Microwave and satellite for provision of bandwidth, this will also enable theCompany to offer composite solutions to its customers.

E. Policy on transmission network maintenanceTelecom Circles have large transmission networks. To improve themaintenance of transmission network, guidelines for route parties andvehicles have been formalised. Telecom Territorial Circles are also beingconnected with computerised network for booking of transmission system

faults, with a view to improve follow up and faster restoration of faults.

F. Annual Maintenance contracts for switching system & WLLComprehensive AMC, which includes hardware and software maintenanceand upgrade, has been arranged with the respective equipment suppliers.Initial feedback suggests that, as a result of preventive and correctivemaintenance support, the performance of switches is improving. Difficultiesin entering into AMC with rural WLL equipments suppliers have beenresolved and procedures streamlined so that adequate maintenancesupport becomes available. As a result, the performance of WLL network isimproving. AMC arrangements have also been made with suppliers of FWTsand hand held terminals.

G. Provision of SMPS with rural WLL DELsWith a view to increase the talk time and to take care of poor powersupply conditions in rural areas, steps are taken for procurement ofswitch mode power supply (SMPS) with 7 Ah battery. All newprocurements of WLL equipment will now have provisions for SMPS with7 AH battery to be supplied along with FWTs

H . Fault Repair Services – Achievements at a glance (Basic Service)Sl. No. Parameters Year2003-04 2004-05AchievementAchievement1 Fault rate 8.4 7.62 Trunk efficiency 88.4 89.13 CCRi) Localii) Junctioniii) STD57.8547.8840.5759.8954.1843.704 Fault clearancei) Same dayii) Next dayiii) Within 7 days75.78

90.2998.2377.3090.2098.70

5 Repeat Faults 0.87 0.58

I. COMPUTERISATIONImplementation of CDR based Customer Care and Convergent Billingsystem has started in Proof of Concept (POC) SSAs and shall beprogressively implemented in remaining SSAs of BSNL. This will helpcompany in providing effective and efficient billing & customer Caresolutions for its fixed line subscribers. It envisages building of countrywide intranet to reduce the cost of operation, increase realization, stopleakage of revenue and minimize frauds, besides providing round theclock best customer care services to the Company’s subscribers.Call Center facility has been introduced for 265 SSAs, which is a singlepoint approach for addressing all customer needs cum grievances. Webbased Public grievance Management System has been implemented forspeedy disposal and monitoring of public grievances. Web basedinventory Management package has also been introduced, through whichmaterial management functions are being computerized gradually indifferent circles. Online Mobile Bill viewing facility has been madeavailable to all CellOne Mobile Customers (all States) through Company’sPortal (http://bsnl.in). Duplicate Telephone bill viewing facility forlandline telephone has also been made available at many places throughWebsites of respective telecom circles.Customer Care Portal, to provide all BSNL services at one place, has beenlaunched in all the circles of BSNL.

J. BUSINESS DEVELOPMENTBusiness Development Cell is responsible for developing new businessrevenue streams, new product, tying up with other vendors for providingjoint offering, etc. BD cell has tied up with vendors/other organizationsfor Bundling of products with BSNL service like Handset Bundling (2 G &3 G), PC Bundling, GSM PCO Bundling, RF Vendor empanelment, DataCard Bundling for Edge/GPRS connectivity.BD has tied up with other organizations to enhance the business of BSNLlike alliance with IOC, BPCL, NFL etc for selling BSNL products throughtheir outlets. BSNL is also in process of tie up with big retail players likeReliance Retail, More, Spencer, Subhiksha, Mobile Zone, other similaroutlet etc for selling BSNL services. Similar alliance has been forged withNIC/IL&FS to sell BSNL products through CSCs. Through other alliances,

we have been able to bring out Co-branded/White labelled services likeBlackberry, Nokia Pushmail etc.BD Cell is implementing Free EPABX scheme of BSNL through

empanelment of EPABX Franchisees to provide “Free of cost EPABXSystems” to corporate customers as a business development initiative toretain the big corporate subscribers. BSNL has also tied up with M/sPolycom for providing their rich Video Conferencing application based ontheir Real presence technology. Efforts are being made for similar tie upwith M/s Cisco for providing Video Conferencing solution to the endusers.With the advent of proliferation of Broadband through mobile andlandline, it has become very important that low cost devices for bothlandline and mobile i.e. 3G/Wimax should be made available to thecustomers so that large volume of subscriber base in these areas may beachieved. BD Cell will make efforts to tie up with the vendors for broadlythree types of low cost Broadband devices like Los cost PC/Laptop, MIDs(Mobile Internet Devices) Wimax enable devices which will have thefeatures of more than smart phone but will be the cost effective solutionfor net surfing.

K.INTERNATIONAL LONG DISTANCE (ILD) 1. BSNL is sendingforeign calls in two ways as under:(I) Initially an agreement is entered into with foreign carriers forsending the Telecom traffic of BSNL to the carriers.(II) Calls are routed through Indian International Long DistanceOperators (ILDOs) namely M/s Reliance Communications, M/sBharti and M/s TATA communications.(III) Calls are also routed through the bandwidth built up with variousforeign carriers namely M/s MCI,USA, M/s AT&T, USA, M/s TelecomItalia Sparkle, Italy, M/s Optus, Australia, M/s Maxis Malaysia, M/sSLT ( Sri Lanka), M/s FT, France , M/s Etisalat, UAE, M/s DU, UAE,and M/s STC, Saudi Arabia via Bharat Lanka cable and throughband width built up with Foreign carriers utilizing cable landingstation of Indian ILDO.2. Every month rate quotes are obtained from all above foreign andIndian ILDOs for putting through the BSNL traffic which is decided byBSNL on the basis of Least Cost Routing Plan to various destinations.3. Empanelment of bidders and procurement of Internationalbandwidth for voice, data and internet.

4. Signing and implementation of MPLS-VPN agreement for providinginternational MPLS-VPN services.5. Signing of agreement for provisioning of IPLC services.

L. CUSTOMER CAREBSNL, with its endeavour for high customer satisfaction, has been payinggreat attention in this area, by means of opening of more and morecustomer service centres. In its ongoing endeavour to expand modes ofbill payment options for its customers, several new arrangements are inadvanced stage of negotiation/finalisation/implementation. Some of theseinclude: Recharge of Excel pre-paid cards through the ATMs of PNB andSBI; bill payment through M/s Easy Bill retail outlets presently available

at Bangalore, Gurgaon and NOIDA likely to be expanded to other cities;payment through internet/ECS using the services of intermediaries M/sBill Desk and M/s Bill Junction respectively, and, through credit/debitcards.

M. TELECOM FACTORIES“BSNL Telecom Factories located at Kolkata, Gopalpur, Kharagpur,Jabalpur, Bhilai, Richhai and Mumbai are in-house manufacturing units ofthe company. These are presently engaged in production of Pay Phones,Mini Pillars, CT Box, DP Box, Line Jack Unit, OFC Accessories, FDMS,Towers, SS Drop wire, Jointing Kits, SIM Card, DDF etc. All sevenTelecom Factories are now ISO 9001:2000 certified.In the changed telecom scenario, it is the endeavour of theTelecom Factories to venture into new technology areas and supportBSNL as manufacturing-cum-service support organization. The Factorieshave supplied 246356 Kms of Drop wire and 6777 Nos. of towers during2008-09. TF Mumbai has supplied 89.45 Lakh SIM Cards to variousCircles during 2008-09.”

N. OBLIGATIONS1. Towards customers and dealersTo provide prompt, courteous and efficient service and quality ofproducts/services at fair and reasonable services.2. Towards employees Develop their capability and advancement through appropriatetraining and career planning Expeditious redressal of grievances Fair dealings with recognized representatives of employees inpursuance of healthy trade union practices and sound personnelpolicies3. Towards the Society –Corporate Social ResponsibilitiesCORPORATE SOCIAL RESPONSIBILITIESBSNL is committed to provide quality Telecom Services ataffordable price to the citizens of the remotest part of the Country. BSNLis making all effort to ensure that the main objectives of the newTelecom Policy 1999 (salient points indicated below) are achieved:Access to telecommunications is of utmost importancefor achievement of the country's social and economic goals.Availability of affordable and effective communications for thecitizens is at the core of the vision and goal of the new Telecompolicy 1999.Strive to provide a balance between the provision ofuniversal service to all uncovered areas, including the rural areas,and the provision of high-level services capable of meeting theneeds of the country's economy encourage development oftelecommunication facilities in remote, hilly and tribal areas ofthe country;

Transform in a time bound manner, the telecommunicationssector to a greater competitive environment in both urban andrural areas providing equal opportunities and level playing fieldfor all players.

O. Employee’s Welfare ActivitiesCommitment towards the principles of corporate social responsibilities isinbuilt within the corporate philosophy of BSNL. A very wide range ofwelfare programmes, with a focus on the employees’ welfare iscontinuously implemented by the Staff Welfare Board of the Company.P. Assistance during natural calamitiesBSNL always remains awake of its responsibility as a corporate citizen.When the destructive Tsunami waves struck the Indian shores, BSNL

Company swung into action immediately for providing relief to thoseaffected in the coastal areas. Communication networks at the Coastalareas of Tamil Nadu, Kerala and the Andaman and Nicobar Islands –worst hit in the Tsunami - were promptly restored within the shortestpossible time. BSNL along with the employees contributed an amount ofRs. 2,207 lakhs to the Prime Minister’s Relief Fund. Telephone Serviceswere restored in record time in the flood-hit areas of Gujarat andMaharashtra.

CHAPTER-IIPOWERS & DUTIES OF OFFICERS AND WORKMENThe powers & duties of the officers and workmen of the Company arederived mainly from job descriptions, manuals, terms and conditions ofappointment and Delegation of Authorities enunciated by the Company.The workmen of the Company are appointed for carrying out the businessoperations of the Company, which are in line with the objectives specifiedin the Memorandum of Association of the Company.While discharging duties and responsibilities, officers & workmen of theCompany are complying with the applicable provisions of statutes andrules and regulations framed there under.CHAPTER-IIIPROCEDURES FOLLOWED IN THE DECISION-MAKING PROCESS,INCLUDING CHANNELS OFSUPERVISION AND ACCOUNTABILITYThe decisions making process of the Company follows the followingChannelBOARD OF DIRECTORSCHAIRMAN AND MANAGING DIRECTOR

FUNCTIONAL DIRECTORSEXECUTIVESOverall management of the Company is vested with the Board ofDirectors of the Company. The Board of Directors is the highest decisionmaking body within the Company.

As per the provisions of the Companies Act, 1956 certain matters requirethe approval of the shareholders of the Company in General Meeting.The Board of Directors is accountable to the shareholders of theCompany, which is the ultimate authority of a Company. Bharat SancharNigam Limited being a Public Sector Enterprise (PSE), the Board ofDirectors of the Company is also accountable to Government of India.The day-to-day management of the Company is entrusted with theChairman cum Managing Director and the Functional Directors andExecutives of the Company. For this purpose, the Board of Directors havedelegated powers to the Chairman and Managing Director, FunctionalDirectors, and the Executives of theCompany through Delegation of Financial and Administrative Powers. TheBoard of Directors have also delegated few of its specific powers to acommittee, known as Management Committee comprising of CMD andFunctional Directors. Functional Directors and executives exercise theirdecision-making powers as per this delegation of powers.The Chairman cum Managing Director, Functional Directors and otherExecutives are accountable to Board of Directors for proper discharge oftheir duties & responsibilities. The powers, which are not delegated are

exercised by the Board of Directors subject to the restrictions andprovisions of the Companies Act, 1956 and the Articles of Association ofthe Company.CHAPTER-IVTHE NORMS SET FOR DISCHARGE OF FUNCTIONSThe Company has well defined procedures and guidelines in the form ofdelegation of powers, laid down policies and guidelines, manuals with aview to ensure compliance of provisions of various statutes, rules andregulations and the guidelines of Department of Public Enterprises,Central Vigilance Commission and other concerned organizations.CHAPTER-VTHE RULES, REGULATIONS, INSTRUCTIONS, MANUALS ANDRECORDS HELD BY THE COMPANY OR UNDER ITS CONTROL ORUSED BY ITS EMPLOYEES FOR DISCHARGE OF FUNCTIONSThe overall objectives and framework of rules and regulations of theCompany is laid down in the Memorandum and Articles of Association ofthe Company. Each Department of the Company, while discharging itsfunctions, is guided by manuals, policy and guidelines, which areperiodically reviewed and updated.Most of Group A officers of various organized central services are ondeemed deputation with the Company, who are governed by the rulesand regulations of the Central Government. So far the absorbedemployees are concerned, at present, except for the rules made by theBSNL, broadly, they are governed by the rules and regulations of theCentral Government.CHAPTER-VIDOCUMENTS THAT ARE HELD BY THE COMPANY OR UNDER ITSCONTROL

The Company maintains various statutory documents, registers, books,licenses, manuals, agreements etc. for the business operation of theCompany, as required under various statutes, rules and regulations aswell as for the smooth functioning of the Company.CHAPTER-VII

PARTICULARS OF ARRANGEMENT FOR CONSULTATION WITH THEMEMBERS OF THE PUBLIC IN RELATION TO THE FORMULATION OFPOLICY OR IMPLEMENTATION THEREOFBharat Sanchar Nigam Limited is a Commercial Organisation andpolicies formulated by it relate to its internal management and therefore,there is no requirement for consultation with the members of the Publicprior to formulation of its internal policies. However, internal policies ofthe Company are formulated in compliance with the applicable provisionsof the statutes, rules and regulations etc.The members of the public, who are dealing with the Company in itsbusiness transaction have any complaints/ grievances, they can approachthrough e-mail or through the concerned officers for redressal as hostedin the web-site www.bsnl.co.inCHAPTER-VIIISTATEMENT ON THE BOARD & SUB COMMITTEES OF THE BOARDAND OTHER COMMITTEESThe Management of the Company is vested with the Board of Directors.In terms of the Articles of Association of the Company, the Board ofDirectors can have minimum three Directors and maximum FifteenDirectors. At present, there are Six whole time Functional Directorsincluding the Chairman cum Managing Director, one part-timeGovernment Nominee Director.http://www.iocl.com/The meetings of the Board of Directors andCommittees of the Board are not accessible for public. Similarly theMinutes Books of the Board of Directors and Committees of the Board arenot open for inspection by public.The profile of BSNL Board of directors can be had from its corporateWebsite www.bsnl.co.inCHAPTER-IXDIRECTORY OF OFFICERS & WORKMEN“Bharat Sanchar Nigam Limited Employee strength as on 31.03.2009 is299844”. Groups B, C and D level employees of the erstwhile

Departments of Telecommunications have already been permanentlyabsorbed in the services of the Company. Officers of various OrganisedGroup A services, the most of them are on deemed deputation to theCompany.For details of the Names, Designations and Telephone Numbers of theBoard of Directors and Senior Executives of the Company’s corporateoffice, please refer to the Company’s website www.bsnl.co.inFor details of various other units, such as Circles etc., Heads of therespective unit maintains the same for their officers and staff.

CHAPTER- XSTATEMENT ON MONTHLY REMUNERATION OFOFFICERS AND WORKMEN INCLUDINGSYSTEM OF COMPENSATIONThe remuneration of the Absorbed Officers of the Companyis governed by the guidelines of the Department of PublicEnterprises, Government of India. The pay scales of officersare of Industrial DA pattern.Officers of various Organized Group Services, who are ondeemed deputation are governed by the pay and allowancesand the rules of Central Government.The remunerations of workmen are fixed throughnegotiations with Workmen’s Union subject to the overallguidelines of Department of Public Enterprises, Governmentof India.The total number of employees grade wise in variousdiscipline are given below ( as on 31.3.2005).Number of employees pay scale wise as on 31.03.2005No. of employeesS.NoPay scale CDA/IDATelecomEngg.ServicesTelecomFinance &AccountsGCSElectricalGCS(Civil)GCS(Arc

hitect)CentralSecretariateStaffIndustrialworkersTotal

12550-55-2660-60-3200CDA/IDA3570 1 0 0 0 2 36024000-120-5800IDA 34751 20245 231 6 444303572732610-60-3150-65-3540 CDA 33 2 0 0 0 0 0 3544060-125-5935 IDA2314 5 35 50 4 2 45 245552650-65-3300-70-4000 CDA 61 0 0 2 0 0 4 67

64100-125-5975 IDA2239 2 41 143 1 0778 320472750-70-3800-75-4400 CDA 63 0 0 27 0 0 0 9084250-130-6200 IDA6567 4 70 194 10 1 7 685393050-75-3950-80-4590 CDA 410 2 0 4 0 0 1 417104550-140-6650 IDA6788 89128 121 4 71619 8756113200-85-4900 CDA 875 0 0 2 0 0 0 877124720-150-6970 IDA96918 117 97 97 1 264 897502134000-100-6000 CDA 628 0 0 15 0 1 8 65214

5700-160-8100 IDA40087 167380 277 6 12955541601154500-125-7000 CDA 112 2 0 0 0 1 0 115

166550-185-9325 IDA9927 173 19 67 3 47 410240175000-150-8000 CDA 173 1 0 91 0 0 0 265187100-200-10100 IDA43456 284177 408 8 19212244647195500-175-9000 CDA 212 28 0 59 6 0 0 305207800-225-11175 IDA

23665 144131 163 2 63 024168216500-200-10500 CDA 507 14 2 74 0 0 0 597228570-245-12245 IDA2653 39 9 26 1 3 0 2731236500-200-10500 CDA 212 7 0 62 0 0 0 281249850-250-14600 IDA21845 1979725 432 53 12 025046257450-225-11500 CDA 52 192 0 17 6 0 0 267267500-250-12000 CDA 540 35 16 63 0 1 0 6552711875-300-17275 IDA20796 1592395 345 9 8 023145

288000-275-13500 CDA 245 67 6 34 1 0 0 3532913000-350-18250 IDA 784 687 3 18 2 1 0 14953010000-325-15200 CDA 353 36 60 64 4 0 0 5173114500-350-18700 IDA3788 543126 124 1 2 0 45843212000-375-16500 CDA 296 58 1 3 1 0 0 359

3316000-400-20800 IDA 50 13 0 0 0 0 0 63349000-275-9550 CDA 3 0 0 3 0 0 0 63512000-375-18000 CDA 199 25 3 9 1 0 0 2373614300-100-18300 CDA 444 22 36 23 2 1 0 5283715100-400-18300 CDA 9 1 2 3 0 0 0 153818400-500-

22400 CDA 508 27 11 3 3 1 0 5533922400-525-24500 CDA 69 0 1 0 0 0 0 704022400-600-26000 CDA 8 1 0 0 0 0 94120500-500-26500 IDA 1 1 0 0 0 0 0 24225750-650-30950 IDA 4 4Total323002 63792720 3254135 7803583339853Note : The directly recruited employees of Company are beingextended the Contributory Provident Fund (CPF) benefits throughthe Regional Employees Provident Fund Organization (REPFO). Theemployees of erstwhile DTS/DTO, who were earlier on deemeddeputation and now absorbed in the Company are continuing asMember of the GPF scheme of the Central Government. Theirsuperannuation benefits are Governed by the Rule 37A of the CCSPension Rules.BSNL has entered into an agreement with Life InsuranceCorporation of India, whereby, all its absorbed/directly recruitedemployees have been covered under a Group Saving Linked LifeInsurance Scheme. The Group Insurance Policy includes a lifeinsurance component, which provides cover against natural death

and a double accident benefit in case of accidental death where theclaimant will get twice the sum insured. The scheme has becomeoperational with effect from 1st August 2005.Employees are being given incentive for working in inhospitable andinsurgencyProne areas.

In addition, the officers and workmen continue to get the perks asper the agreement reached between the management and therecognized association.CHAPTER- XIBUDGET ALLOCATION AND EXPENDITURERevenue Expenditure and Capital Investment of the Company for theFinancial year 2004-05, 2005-06 2006-07 & 2007-08 as follows:(Rs. in Crore)F.Y.RevenueExpenditureGross Additionin Fixed Assets2004-05 29402 104762005-06 31907 88922006-07 31466 81422007-08 33636 7168

CHAPTER- XIIMANNER OF EXECUTION OF SUBSIDY PROGRAMMES INCLUDINGTHE AMOUNTS ALLOCATED AND THE DETAILS OF BENEFICIARIESOF SUCH PROGRAMMES:Bharat Sanchar Nigam Limited does not have any direct subsidyschemes/programmes for public. However, BSNL is offeringconcessional tariff for rural subscribers with lower rental andhigher free calls as compared to urban areas. The details ofcomparative tariff of services are available in our websitewww.bsnl.co.inBUDGET ALLOCATION AND EXPENDITURERevenue expenditure and Gross addition in Fixed Assets of the companyfor the financial year for the year 2004-05, 2005-06, 2006-07 is asfollows:Year Revenue Gross Addition in FixedAssets2004-05 29402 104762005-06 31907 88922006-07 31466 8142

CHAPTER- XIIIPARTICULARS OF RECIPIENTS OF CONCESSIONS, PERMITS ORAUTHORISATIONS GRANTED BY THE COMPANYBharat Sanchar Nigam Limited does not grant any concession,permits or authorization, except for appointing franchises andagents for sale of its services like PCO holders, franchises for BSNLservices etc.BSNL is extending rebate in rentals, registration, installation of

phones etc to certain category of subscribers as detailed here under:Category of person Rebate/ConcessionSenior citizens of the age of65 years and abovei) Registration of one telephone under Non-OYT SpecialCategory which is priority category.ii) No registration charges.Visually blind persons i) Registration of one telephone under Non-OYT Specialcategory.ii) 50% rebate in normal rental chargesiii) 50% rebate in Annual advance rentalsFreedom fighters/ widows offreedom fighters gettingpension under freedomfighter pension schemei) Registration of one telephone under Non-OYT-SWS categoryii) No registration charges.iii) No installation charges.iv) 50% rebate in normal rental chargesGallantry Award winners(Defence services) underfollowing categoriesi)Param Vir Chakraii) Ashok Chakraiii) Kirti Chakraiv) Vir chakrav) Shaurya Chakrai) Registration of one telephone under Non-OYT Special categoryii) No registration charges.iii) No installation charges.iv) No rental chargesWar widows/Disabled soldiers i) Registration of one telephone under Non

OYT Specialcategory.ii) No registration charges.iii) 50% rebate in normal rental chargesiv) No installation chargesAwardees of President’sPolice medal for gallantry andwidows of awardeesconferred such awardposthumously.

i) Registration under Non-OYT Specialcategoryii) No registration charges.iii) No installation charges.iv) No rental chargesSchools, Universities andColleges affiliated thereto,Polytechnics, Noncommercialresearchorganisations and other likeinstitutions or organisationsrecognised by Government.25% rebate in rentals for one non-residentialtelephoneconnection.Homes for the aged,infirm,spastics, handicapped,deaf-dumb-mute persons,orphanages and voluntaryorganisations working fortribal welfare and other likeinstitutions or organisationsrecognised by Government.25% rebate in rentals for not exceeding twotelephoneconnections.CHAPTER- XIVDETAILS OF INFORMATION AVAILABLE OR HELD IN ELECTRONICFORMThe information relating to Company Profile / Business, Products,Services, Financial Performance, Shareholding Pattern etc. is available in

electronic form, which can be obtained from the website of the Companyfrom chapters I in this manual and also from its public portalwww.bsnl.co.in .CHAPTER-XVPARTICULARS OF FACILITIES AVAILABLE TO CITIZENS FOROBTAINING INFORMATIONBSNL is maintaining a corporate website with name www.bsnl.co.inCitizens desirous of obtaining information may visit the website. Most ofthe information of the public consumption is hosted particularly variousservices tariff plans & links to its subordinate units websites. The list ofInformation Officers i.e. under the Right to Information Act can also behad from section BSNL Units website from www.bsnl.co.in website.(BSNL units Websites are linked to main corporate office web site)CHAPTER-XVINAMES, DESIGNATION AND OTHER PARTICULARS OF CENTRALPUBLIC INFORMATION OFFFICERS

In terms of Section 5 (1) of the Right to Information Act, 2005, theCompany has designated various officials as Information Officers (APIOs& PIOs) and Appellate authorities. The list of such officers is available atthe Company’s Website www.bsnl.co.in. The concern designated APIOs,PIO,s can be approached for getting the information as pursuant to theRTI Act 2005 at various places.

How We Work - Development Process

Custom Software Development Methodology

ScienceSoft follows a full Software Development Life Cycle (SDLC). Once you have chosen ScienceSoft Inc. for development work, the next steps are simple.

Defining Project Scope

After you submit your Request for Quote to us, we form a core team that gathers knowledge about business area of the project, formalizes requirements for the product and prepares vision/scope documents for your project. We envision the overall direction for the project, including determining which features the solution will and will not include, and a general schedule for delivery. The team prepares the functional specifications, works the design process through, and prepares work plans, cost estimates and schedules for the various deliverables.

Development

Development stage starts form designing and creating technical documentation for the project. We create Technical Design Document (TDD), update Project Plan and create Test Plan. Our team also prepares product prototype for proof of concept. This allows the customer to review the future system and to give their feedback at an early stage of the development.

Our team accomplishes the building of solution components (code as well as documentation). Our process model combines principles of waterfall and spiral models. We use the best approaches of several standard processes and support different kinds of outsourcing.

Our development process is interactive. That means that customers monitor the progress of development online so they won't be faced with any sudden issues at the end.

Upon implementation of features according to the plan we integrate implemented features, perform development test, create user guide.

Stabilization

In this stage testing is conducted on a solution whose features are complete. Testing emphasizes usage and operation under realistic environmental conditions. The team focuses on resolving and triaging (prioritizing) bugs and preparing the solution for release.

Testers develop the Test Plan, test cases and scripts, test the system and verify that it operates according to the specification.

After rigorous testing, we launch the application.

Deliver Product to Customer

ScienceSoft's team deploys the core technology and site components, stabilizes the deployment, transitions the project to operations and support, and obtains final customer approval for the project.

As part of maintenance and support services we can improve productґs usability, solve issues, and consult on product usage.

It is not just a Product that is delivered to the customer, it is a Solution.

Usually a typical software package includes:

Software product Quality Assurance documentation Technical requirements documentation and design documentation User's Guide Installation program and instructions Documented source code Maintenance instructions

All intellectual property rights and software source code are retained by the customer.

The development team keeps supporting the system after installation, and we also provide a warranty.