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[email protected] The 6th Customer Engagement Technology (CET) Conference

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[email protected]

The 6th Customer Engagement Technology

(CET) Conference

Definition

OUTLINE

Significance by Numbers

Challenges

Paradigm Shift

Content Excellence

Recommendations

No Digital Marketingwith

out

CONTENT

Content Marketing is all the Marketing that’s left.

Seth GODING, 2008

● Content sometimes seems to have taken over marketing to the point that it's hard to distinguish from many other activities.

● It contains not just branded entertainment and native advertising but social media, search ads, events, product placement, digital videos and much more.

You could make the case:

ALL

ADVERTISING IS CONTENT

● Marc Pritchard, speaking at Cannes in June, described the term content marketing as

■ "overused and underdefined,"

○ Pritchard would prefer All Advertising, based on the Latin root "advert," which is to■ "turn people toward" your product.

Procter & Gamble'sMarc Pritchard

"One of the biggest drivers of content

marketing is the CHALLENGE of

getting awareness through other traditional channels,"

Ryan Skinner, Forrester analyst.

Forrester’s definition of content marketing:

■ "producing, curating and sharing content that is based on customers' needs and delivers visible value.

Of Content Marketing

The Power

Content Marketing

●●

● In 2007, Joe Pulizzi started playing around with the term

content marketing○ Content Marketing Institute○ Content Marketing World trade show○ Books that include "Content Inc." ○ Documentary on the history of content marketing

Content Marketing

● Pulizzi's definition of content marketing: ○ "an approach to create a valuable,

compelling and relevant content on a consistent basis and build an audience over that time in order to see some profitable customer action."

Stats You Need to Know

27,000,000 pieces of content are shared each day

On average, 28% of marketing budget is now allocated towards

content marketing

86% of marketers said they are using content

marketing

86% of B2B companies use

content marketing

77% of B2C companies use

content marketing.

59% of marketers create at

least one piece of content each week.

70% of consumers feel

closer to a company as a result of content marketing

80% of consumers enjoy

learning about companies through personalized content

“More content is being created every 2 days in 2015 than has ever been created from the beginning of time”,

E. Schmidt.

$26.5$600

According to PQ Media

global spending on content marketing

Advertisers spend nearly $600 billion worldwide in 2015 (eMarketer)

90% of businesses are doing content

marketing in some way, but their success rate is

30%,

Effectiveness

21% of marketers said they are successful at

tracking the ROI of their content marketing programs

Effectiveness

Point: Content marketing is TIME CONSUMING

Content AuditingLegal needs to see it PR needs to see itThe brand needs to see

Point: Content marketing is HARD

Content AuditingTo do well, To do fast, To scale To distribute

One Reason is lack of strategy

Brands use content the same way they use advertising

Challenge

80% of all digital content is user/consumer

generated content

UGC

UGC

user generated videos receive 10X more views

than brand created video content

UGC

Everybody is in content marketing, whether you are a

producer, user,

produser,consumer

prosumer

PARADIGM SHIFT

The Best Strategy

Content 2020 marketing strategy based on the premise of moving from creative excellence to content excellence

Coca-Cola’s content marketing strategy.

The creation of STORIES that are to be

expressed through EVERY possible

connection

Coca-Cola’s Definition of CONTENT

The Best Strategy, The NOW < NEW > NEXT

70/20/10Now: 70 percentNew: 20 percentNext: 10 percent

Coca-Cola’s content marketing strategy.

#ThinkContent

#3DsDigitalDataDirect

#3PsProfilingPersonasPersonalisation

#3CsCultureCreativityContent

it's a strategic mistake to think of content marketing as a replacement for advertising or

a panacea for ad blocking.

jury president David Lubars, chief creative officer at BBDO, declared at Dubai Lynx 2015 (personal communication)

"The thing about this category to me is that it's not even a category anymore, it transcends.

Is It Content or Is ItAdvertising