content - resources training centerrtc-bh.com/wp-content/uploads/2016/06/planner2016.pdf · the...

C o n t e n tH e a l t h & S a f e t y

S o f t S k i l l s

B u s i n e s s M a n a g e m e n t

I n f o r m a t i o n Te c h n o l o g y

5

9 1 3

6

1 0 1 5

1 7

WORLDLEADERS

RTC Planner 2016

Sales Fundamentals

Customer Service

Orientation New Employees

Team Building

Inventory Management

Financial Analysis for non- financial Managers

Effective Team Work

Facilities Management

Project Management and Budgeting

Electronic ( E ) Commerce

Communication Skills

Meeting Management

Strategic Human Resource Management

18

18

18

19

19

20

20

20

21

21

22

23

23

3WORLDLEADERS

RTC Planner 2016

Resources Training Center (RTC)

is a professional HR training &

services institution established

in 2014. It is based on a legacy

of significant achievements and

expertise in the area of Human

resource management.

RTC expertise has contributed

and affiliated to the

Development of the National

Employment Project, and

Development of Specific

Council for Vocational Training

in Construction in Bahrain, and Establishment of Abu Dhabi

Emiratization Council and Emiratization Employment Project (Abu

Dhabi – UAE). Design of 5 Year Strategic Emiratization Plan For

Abu Dhabi Emiratization Council – Executive Council (Cabinet) of

Abu Dhabi headed by Crown Prince of Abu Dhabi.

Philosophy“Resources Training Center (RTC) philosophy is about

helping you progress”

Mission“To play an influential role in and contribute to individual

and organizational growth and sustainable success”

Vision“To be the leader provider of Strategic HR Training and

Development in Bahrain and Gulf Region”

About RTC

4WORLDLEADERS

RTC Planner 2016

RTC Strategic Partnership

مملكة البحرينوزارة العمـــل

5WORLDLEADERS

RTC Planner 2016

The British workplace is far safer than it was in the 1950s.

No organization has worked as tirelessly as the British

Safety Council to make it that way. Our vision mission and

aims fully reflect our charitable purposes. All of our activities,

set out at our charitable purposes are for public benefit.

MOL Approved BSC Courses

Available Upon Request Courses

Level 1 Award in Health and Safety in the Workplace BD 500 25 Hours

Level 2 Award in Risk Assessment BD 600 30 Hours

BD 600 30 HoursLevel 2 Award in Fire Risk Assessment

BD 4200 150 HoursInternational Diploma in Occupational Safety and Health (IDipOSH)

BD 600 30 HoursLevel 2 Award in Supervising Staff Safely

British Safety Council

Entry Level Award in Workplace Hazard Awareness

Level 1 Award in Health and Safety in a Construction Environment

Level 1 Award in Environmental Sustainability

Level 2 Award in Health and Safety in the Workplace

Level 2 Award in Health and Safety in Health and Social Care

Level 2 Award in Principles of COSHH

Level 2 Award in COSHH Risk Assessment

Level 2 Award in Manual Handling Risk Assessment

Level 2 Award in Environmental Sustainability

Level 2 Award in Safe Driving at Work

Level 3 Certificate in Occupational Safety and Health

Level 6 Diploma in Occupational Safety and Health

International Certificate in Occupational Safety and Health

H e a l t h & S a f e t y

Sponsored by

6WORLDLEADERS

RTC Planner 2016


Highfield is the UK and Middle

East´s leading supplier of

compliance training materials

and is a family business that

was formed on the core values

of quality, value, service and

integrity. Its vision is to set the

global standard for listening

and responding. There are

currently over 2 million people

using Highfield training materials

across an ever-expanding

range of subjects, including

food safety, security, health and

safety, first aid, licensing and pool

lifeguarding. Highfield also has

an extensive range of products

available for those individuals

conducting apprenticeships and

traineeships. Highfield training

materials are available in over 25

different languages in around 100

countries.

Highfield Awarding Bodyfor Compliance

HABC Level 3 Award in

Effective Auditing and Inspection SkillsHABC Level 2 Award in

Food Safety in Catering (QCF)

Description: The HABC Level 3 Award in Effective Auditing and

Inspection Skills is a food-safety linked qualification which is

intended to be used by those who are involved in practical

auditing or the inspection of food premises.

This qualification is suitable for a number of learners including

those who conduct internal or third-party audits/inspections,

enforcement officers and those responsible for verifying

HACCP.

The main focus of this particular qualification is on practical

inspection and auditing skills in the workplace.

Following on from the successful completion of this

qualification, learners will gain knowledge and understanding

of the following:

types of audits and inspections

the inspection process

analysis and report writing

Description: The aim of this regulated qualification is to provide

individuals with knowledge of the basic food safety practices

that are essential in the catering industry. This includes the

hazards and risks to food safety presented by food operations

and personnel, together with cost-effective, practical control

measures.

The qualification is designed principally for those who are,

or intend to be, food handlers working in catering. It is also

appropriate for those providing services to catering premises

including pest control operators, maintenance engineers,

cleaners, and laundry and delivery personnel.

Achievement of this qualification will enable learners to

identify how to make changes to catering practices in order

to improve the safety of catering services.

This Ofqual approved qualification has been developed

specifically for insertion onto the Qualifications and Credit

Framework with full support from People 1st, the Sector

Skills Council for Hospitality, Leisure, Travel and Tourism.

It is therefore fully compliant with industry and regulatory

standards as well as being recognized by environmental

health practitioners, auditors and other enforcement officers.

7WORLDLEADERS

RTC Planner 2016



Food Safety forManufacturing (QCF)


Emergency First Aidat Work (QCF)


Food Safety for Retail (QCF)

Description: Food handlers achieving this regulated

qualification will have the necessary

information to ensure food safety in any size or

type of food manufacturing environment.

The regulated qualification is designed

for people who work, or intend to work in

food or drink production. In addition to the

fundamentals of food safety, candidates will

gain an appreciation of the specific types of

hazards, controls and monitoring associated

with food manufacture.

This qualification has been designed to

address the differences between catering and

manufacturing environments, and will ensure

staff are compliant with the requirement for

businesses to train food handlers to levels

commensurate with their work activities.

This Ofqual-approved qualification has been

developed specifically for insertion onto the

Qualifications and Credit Framework, with

full support from Improve, the Sector Skills

Council for the food and drink manufacturing

industry in the UK. It is therefore fully compliant

with industry and regulatory standards, as

well as being recognised by environmental

health practitioners, auditors and third party

customers who require the manufacturer to

demonstrate that they have trained staff to a

recognised level.

Description: The aim of this regulated qualification is to

provide individuals with knowledge of the basic

food safety practices which are essential in a

retail environment. The hazards and controls

in this type of environment differ from those

found in catering, but are no less important.

The qualification is designed principally for

those who work in, or intend to work in, a retail

environment where both packaged and/or

open foods are available. It is also appropriate

for people providing a service, for example

delivery drivers and home delivery employees.

Achievement of this qualification will enable

learners to identify how to make changes to

practices, in order to maintain and improve the

safety of food for the final consumer.

This Ofqual-approved qualification has been

developed specifically for insertion into the

Qualifications and Credit Framework, with full

support from Skillsmart Retail, the Sector Skills

Council for Retail. It is therefore fully compliant

with industry and regulatory standards, as well

as being recognised by environmental health

practitioners, auditors and other enforcement

officers.

Description: This accredited qualification is ideal for those

already working or preparing to work within

industry wishing to become an Emergency

First Aider in the workplace for the purposes

of the Health and Safety (First Aid) Regulations

1981 and the Health and Safety (First Aid)

Regulations (NI) 1982.

The recommended course duration is 1 day

and topics covered include: the roles and

responsibilities of the Emergency First Aider,

assessing an incident, recognising signs and

symptoms of injury and illness and assisting

a casualty who is suffering from injury and

illness. The qualification is assessed via on-

going oral and/or written questioning and

practical demonstration.

The minimum contact hours for this

qualification, excluding breaks should be for a

minimum period of 6 hours over 1 day.

All successful students will be issued with an

Emergency First Aid at Work Certificate, along

with a wallet-sized plastic card detailing their

qualification.qualification.

8WORLDLEADERS

RTC Planner 2016


Customer Service (QCF)

HABC Level 3 International Award in

Delivering Training (IADT)


Paediatric First Aid (QCF)

First Aid- Train the trainer

Description: This accredited qualification provides

theoretical and practical training in First Aid

techniques that are specific to infants aged 0

to 1, and children aged from 1 year old to the

onset of puberty. Learners will become familiar

with the role of the paediatric first aider and

be able to assess and react appropriately to

an emergency situation, such as a child or

an infant who is unresponsive, has an airway

obstruction or is suffering from shock.:

Topics also included are wounds, fractures,

dislocations, injuries to the head, neck, back,

eyes, ears or nose, poisoning, bites or stings

and electric shock.

This qualification consists of two units and

is provided over a period of 2 days with a

minimum contact time of 6 hours per unit.

The Statutory Framework for the Early Years

Foundation Stage is a document published

by The Department for Children, Schools and

Families and applies to Early Years childcare

within England, Wales and Northern Ireland.

The Statutory Framework states that ‘at least

one person who has a current paediatric first

aid certificate must be on the premises at all

times when children are present. There must

be at least one person on outings who has

a current paediatric first aid certificate.’ The

HABC Level 2 Award in Paediatric First Aid is

recognised as a qualification that fulfils this

need.

All successful students will be issued with a

Paediatric First Aid certificate.

Description: This regulated qualification is suitable for

learners wishing to improve their knowledge of

the importance of customer service including

how to satisfy customers’ expectations. It has

been designed for delivery to all learners

working or preparing to work in a customer

service role and is applicable to a variety of

work environments.

Description: This qualification is designed for learners

who train others. The main focus of this

qualification is on excellence in delivery and

the effective use of interactive visual aids to

inspire and motivate learners. Trainers will be

provided with professional and effective skills

to use within the classroom. This qualification is

suitable for both experienced and new trainers

who wish to improve their performance and

obtain a training qualification which will enable

them to deliver Highfield qualifications.

Description: This qualification provides learners with the

knowledge, skills and confidence to become

an effective CCTV (Public Space Surveillance)

operative. This qualification is recognised as

supporting the training of CCTV operatives

who wish to work outside of the UK.

H e a l t h & S a f e t yHABC Level 2 International Award in

CCTV Operations(Public Space Surveillance)

HABC Level 2 International Award in

Security Guarding

Description: This qualification provides learners with the

knowledge, skills and confidence to become

an effective security guard. This qualification

is recognised as supporting the training of

security guards who wish to work outside of

the UK.

9WORLDLEADERS

RTC Planner 2016

The Institute of Leadership

& Management (ILM) is the

UK’s largest management

body, combining industry-

leading qualifications

and specialist member

services.ILM primary

purpose is to improve the

standards of leadership

and management in

order to drive social and

economic prosperity.

The Institute works

with organizations of

all shapes and sizes

to define, develop and

embed the leadership and

management capability

they need to succeed.

The Institute of Leadership& Management (ILM)

Level 2 Award inleadership & Team skill

Level 3 Award inleadership and management

Level 2 Certificate inleadership and team skills

Level 3 Certificate inleadership and management

Level 3 Diploma inleadership and management

BD 810 BD 750

BD 1500 BD 2250 BD 3250

27 Hours 25 Hours

50 Hours 75 Hours 130 Hours

Group 1 Develop yourself as a leader

Improving performance of Teamwork

Developing Teamwork

Briefing the Team work

Group 1 Understanding leadership

Understanding how to motivate to

improve performance

Managing Workplace Project

Group 2 Giving Briefs and making presentation

Understanding leadership


Group 2 Giving Briefs and making presentation

Understanding leadership


Group 2 Develop yourself as a leader

Understanding the change in workplace

Leading your work Team

Developing yourself as Effective team

member

Setting team objectives in the workplace

Developing your leadership style

Management communication

Group 1 Improving performance of Teamwork

Planning and monitoring work


Leading your team

Group 1 Improving performance of Teamwork

Planning and monitoring work


Leading your team

Group 1 Solving problems and making decisions

Developing yourself and others

Understanding organizing and

delegating in the workplace

Understanding the communication

process in the workplace

Understanding and developing

relationship in the workplace

Leading and motivating a team

effectively

Developing own leadership capability

using action learning

* Courses are avalible in Arabic Version

B u s i n e s sM a n a g e m e n t

10WORLDLEADERS

RTC Planner 2016

The Institute of Supply

Chain Management

was formed as the first

international institute

representing the interests

of the supply chain industry

across the world and truly

encompassing all aspects

of supply chain operations

from purchasing to

manufacturing, logistics to

general management.

The IoSCM offers

qualifications with a

uniquely flexible format

enabling industry

professionals to tailor

studies specifically to

achieving personal

objectives and gaining

internationally recognised

qualifications.

Institute of SupplyChain Management

Level 1 Certificate

Introduction to Supply ChainLevel 5 Award Certificate & Diploma

Managing the Supply Chain

Level 3 Award Certificate & Diploma


Level 2 Award & Certificate

Managing the Supply ChainLevel 6 Certificate & Diploma


Level 7 Certificate & Diploma


Description: The Level 3 qualification is designed for students with 2 or more years

experience in a supply chain related field holding supervisory management

experience or looking to move into a management role. The course allows

students to develop management skills as well as develop knowledge in

specific areas of supply chain to support career development for professionals

and efficiency in operations for organisations.

Description: The Level 2 qualification is designed for students looking to establish a

career in the supply chain field and currently holding minimal experience

in the industry. The course allows students to develop supervisory management

skills as well as develop knowledge in specific areas of supply chain to

support career development for professionals and efficiency in operations for

organisations.

Description: The level 6 qualification is designed for students who wish to move into

senior management positions within the supply chain. The qualification

develops understanding of key issues within the field and this leads to the

management functions.

Description: The Level 7 qualification in Managing the Supply Chain is designed for

professionals working in the supply chain with substantial experience in

a senior management or director role. The course explores the strategic

models and concepts in the business environment to give the student an

understanding of the most effective application of techniques to increase

efficiency and productivity.

Credit Value

Credit Value

Credit Value

Credit Value

Award

Award

Award

Certificate

Certificate

Certificate

Certificate

Training Hours

Training Hours

Training Hours

Training Hours

50

88

75

200

168

205

50

5

15

25

20

45

75

13

Supply Chain

Description: The Level 1 Introduction to Supply Chain is designed for individuals at pre

employment level looking to develop their skills and knowledge to support

entry into a career within the industries of logistics, purchasing, manufacturing,

supply chain, warehousing, shipping or import and export.

Description: The Level 5 qualification is designed for students with extensive experience

working at management level within the supply chain sector and looking to

progress to a senior management role. The course allows students to develop

management skills as well as develop knowledge in specific areas of supply

chain to support career development for professionals and efficiency in

operations for organisations. import and export.

Credit Value

Credit Value

Award

Award

Certificate

Certificate

Diploma

Diploma

Training Hours

Training Hours

100

90

290

180

400

270

10

9

29

18

40

27


11WORLDLEADERS

RTC Planner 2016

Level 2 Certificate

Logistics and Transport

Level 2 Certificate

Manufacturing, Planning & Control

Level 2 Certificate

Purchasing in the Supply Chain

Level 3 Certificate

Purchasing in the Supply Chain

Level 5 Certificate

Purchasing Managementin the Supply Chain


Manufacturing & Production


Production Management

Level 3: Certificate & Diploma




Credit Value

Credit Value

Credit Value

Credit Value

Credit Value

Certificate

Certificate

Certificate

Certificate

Certificate

Training Hours

Training Hours

Training Hours

Training Hours

Training Hours

140

200

90

270

300

14

20

13

27

30

Logistics & Transport

Manufacturing

PurchasingDescription: The Level 2 qualification in Logistics and Transport is designed for

students with limited experience in the logistics and transport sector but

who would like to establish a career in the field. The course develops

key skills and knowledge required for students to development

knowledge and understanding.

Description: The Level 2 qualification in Manufacturing, Planning and Control

is designed for students with limited experience in the supply chain

sector but who would like to establish a career in the field. The course

develops key skills and knowledge required for the student to move

into a supervisory management or team leader role and improve

operational efficiency.

Description: The Level 2 qualification in Purchasing in the Supply Chain is

designed for individuals looking to establish a career in the supply

chain field but who currently have limited experience in the industry.

The course allows students to develop supervisory management skills

and knowledge in specific areas of supply chain to support career

development and efficiency in operations.

Description: The Level 3 Purchasing in the Supply Chain qualification is catered

for students with a minimum of 2 years experience in a supply chain

related field, who wish to develop key knowledge in business and

leadership at supervisory management level. Students can acquire

skills in the purchasing cycle, inventory processes and supply chain to

support career development.

Description: The Level 5 qualification in Purchasing Management in the Supply

Chain is intended for students with extensive experience working

at management level within the supply chain sector and looking to

progress to a senior management role. The course allows students to

develop management skills and sector specific knowledge to support

career development and operational efficiency.supply chain to support

career development.

Description: The Level 3 qualification in Manufacturing & Production is designed

for students with a minimum of 2 years experience in a supply chain

related field, who wish to develop key knowledge in business and

leadership at supervisory management level. Students can acquire skills

in specific areas of the manufacturing and the production processes to

support career development.

Description: The Level 5 qualification in Production Management is intended for

students with significant experience working at management

level within the supply chain sector and looking to progress to a senior

management role. The course allows students to develop production

management in order to support career development and operational

efficiency.

Description: The Level 3 qualification in Logistics & Transport is designed for

students with a minimum of 2 years experience in a logistics and

transport related field, who wish to develop key knowledge in logistics

and transport at supervisory management level. Students can acquire

skills in specific areas of logistics and transport to support career

development.

Description: The Level 5 qualification in Logistics and Transport is intended for

students with experience working at management level within the

logistics and transport sector and looking to progress to a senior

management role. The course allows students to develop in order to

support career development and operational management knowledge

and skills.


Credit Value

Certificate Diploma

Training Hours 160 390

16 39

Credit Value

Certificate Diploma

Training Hours 250 350

25 35

Credit Value

Credit Value

Certificate

Certificate

Diploma

Diploma

Training Hours

Training Hours

210

230

390

400

21

23

36

40

12WORLDLEADERS

RTC Planner 2016

Level 2 Certificate

Shipping, Imports and Exports

Level 2 Certificate

Warehousing & Inventory


Ports and Shipping

Level 3: Certificate

Warehouse Operations


Ports and Shipping Management


Warehouse Operations

Credit Value

Credit Value

Certificate

Certificate

Training Hours

Training Hours

170

130

17

13

Shipping

WarehousingDescription:

The Level 2 qualification in Shipping, Imports & Exports is designed

for individuals looking to establish a career in the supply chain field

but who currently have minimal experience in the industry. The course

develops key skills required for the student to move into a supervisory

management or team leader role.

Description: The Level 2 qualification in Warehousing and Inventory caters for

those individuals with limited knowledge of the supply chain field but

who wish to establish a career in the sector. Students will develop

supervisory management skills an knowledge in warehousing and

inventory to support career development and efficiency in operations.

career development and efficiency in operations.

Description: The Level 3 qualification in Ports and Shipping is intended for students

with 2 years experience in a supply chain related field, who wish to

develop their knowledge of ports and shipping in order to advance into

a management role. Description: The Level 3 qualification in Warehouse Operations is designed for

students with at least 2 years experience in a supply chain related

field, who wish to progress their career in the warehousing sector and

develop specific skills and knowledge to advance into to a management

role.

Description: The Level 5 qualification in Ports and Shipping Management is

intended for students with extensive experience working at management

level within the supply chain sector and looking to progress to a senior

management role. The course allows students to develop trade and

freight management skills at a senior level and increase sector specific

knowledge to support career development and operational efficiency.

Description: The Level 5 qualification in Warehouse Operations is intended for

students with a significant level of experience working in a management

role within the supply chain sector and looking to progress to a

senior management position. The course allows students to develop

knowledge specific to the warehousing sector in order to support

career development and operational efficiency.

Credit Value

Credit Value

Award Certificate

Certificate

Training Hours

Training Hours

220 270

270

22 27

27

Credit Value

Credit Value

Award

Award

Certificate

Certificate

Training Hours

Training Hours

300

300

300

440

30

30

38

44


13WORLDLEADERS

RTC Planner 2016


LOMA was Founded in 1924,

LOMA is an international

association through which more

than 1,200 insurance and financial

services companies from over 80

countries engage in research and

educational activities to improve

company operations. LOMA

members are involved in life and

health insurance, managed care,

annuities, pensions, banking, banc

assurance, securities, and other

financial services areas. Through

its staff and network of industry

volunteers, the association serves

a large and influential group

of companies. (U.S. member

companies alone account for

approximately 95 percent of the

more than 15 trillion dollars, worth

of life insurance in force in the

United States today.)

Life Office Management Association

Level 1 CertificateLOMA’s Level 1 Certificate

provides need-to-know

information about

insurance products and

operations so employees

quickly gain confidence,

serve the customer

effectively, and contribute

to company success.

Required Courses For Level I Certificate

LOMA 280Insurance Principles

Level I: LOMA awards a personalized certificate to learners upon successful completion of LOMA 280 and LOMA 290.

LOMA 290Insurance Operations

Level 2 ALMI

Required Courses For Level 2 ALMI

LOMA 301Insurance Administration

LOMA 307Business & Financial

Concepts

LOMA 320Insurance Marketing

Learners must complete all required courses to earn the ALMI designation.

The Associate, Life Management Institute™

(ALMI®) designation is widely recognized as

more than a stop on the journey to the FLMI-it

is a milestone in and of itself. The ALMI delivers

must-have knowledge for every employee-

and a valuable credential. The designation is

a globally recognized educational standard

that indicates that those who have earned it

understand the core products and operations

of life insurance companies and comprehend

the financial concepts that all insurance

professionals frequently encounter. This

designation is replacing LOMA’s Level I

Certificate in many companies as the education

and training “must-have.”

Sponsored by

BD 750 BD 75030 Hours 30 Hours

BD 900 BD 900 BD 90030 Hours 30 Hours 30 Hours

14WORLDLEADERS

RTC Planner 2016

Level 3 FLMI

Required Courses For Level 3 FLMI

LOMA Level 1 Certificate and Level 2 ALMI - Course code 280, 290, 301, 307

& 320

LOMA 357Investments

LOMA 311Business Law for Financial

Services Professionals

LOMA 361 Accounting and

Financial Reporting in Life Insurance Companies

LOMA 335Operational Excellence in

Financial Services

LOMA 371Risk Management& Product Design

Learners must complete the Level I Certificate,Level 2 ALMI, and Level III courses to earn the FLMI designation.

The Fellow, Life Management

Institute (FLMI) program is

a 10-course professional

development program that

provides an industry-specific

business education in the

context of the insurance and

financial services industry.

The FLMI teaches advanced

insurance and financial concepts

to build a deeper understanding

of the insurance business.

Established in 1932, the FLMI

program is the world’s largest

university-level education

program in insurance and

financial services


ARA

Required Courses For ARA

LOMA 311Law/Compliance

LOMA Level I: CertificateCourse code 280 & 290

LOMA 361Accounting

ARA 440Reinsurance Administration

LOMA 301Insurance Administration

Learners must complete one course from each subject categoryto earn the ARA designation.

Reinsurance plays a vital role

in insurance and financial

services. LOMA’s Associate,

Reinsurance Administration™

(ARA™) Program will help you

grasp reinsurance principles,

the financial importance

of reinsurance, and the

development, administration

and auditing of reinsurance

products.

Sponsored by

BD 1050

BD 1050BD 1050

BD 1050

BD 1050

30 Hours

30 Hours30 Hours

30 Hours

30 Hours

15WORLDLEADERS

RTC Planner 2016


As the leading provider of risk

management and property-

casualty insurance education

for more than 100 years,

The Institutes are committed

to developing innovative

professional development and

knowledge solutions for insurance

professionals worldwide. The

Institutes’ knowledge solutions

include the premier Chartered

Property Casualty Underwriter

(CPCU®) designation; associate

designation programs in areas

such as claims, risk management,

underwriting and reinsurance;

introductory and foundation

programs; online courses;

research; custom solutions;

assessment tools; and continuing

education (CE) courses for

licensed insurance professionals

and adjusters through their CEU.

com business unit.

The Institutes

Associate in Risk Management

Enterprise Risk Management

Learning Hours 162

Courses: ARM54 Risk Management Principles and Practices Learning Hours 54

ARM 55 Risk Assessments and Treatment Learning Hours 54

ARM 56 Risk Financing Learning Hours 54

Learning outcome: Increase effectiveness of contributions by acquiring skills needed to

develop effective and thorough risk assessments

Improve forecasting ability through greater understanding of risk

quantification and actuarial activity

Make better financial decisions by learning how to apply cash flow analysis

to risk financing planning

Improve risk control by learning to identify and contain root causes of loss

Help prepare the organization to more effectively recover from catastrophe

by learning to design and implement disaster recovery plans

Increase participation in risk control programs through better understanding

of staff motivation

Support the organization’s overall financial goals by learning to build and

implement a balanced risk financing strategy using retention, transfer, and

hybrids

Enhance the organization’s risk transfer flexibility by learning to establish

and manage a captive and alternative risk transfer

Courses: ERM57 ENTERPRISE RISK MANAGEMENT

Learning outcome: Prepare your organization to meet rating agency requirements by using

practical tools that help you initiate and implement a strategic ERM program

Empower your organization to make better-informed business decisions

and optimize its risk taking by aligning ERM with strategic goals

Position the ERM program for success by learning how to coach risk owners

regarding implementation responsibilities and processes

16WORLDLEADERS

RTC Planner 2016

ASSOCIATE IN COMMERCIAL UNDERWRITING

The Institutes Offer a Range of Certificate and Designation Programs

Courses: COMMERCIAL UNDERWRITING PRINCIPLES (AU60)

UNDERWRITING COMMERCIAL PROPERTY (AU61)

UNDERWRITING COMMERCIAL LIABILITY (AU62)

STRATEGIC UNDERWRITING TECHNIQUES (AU67)

Learning outcome: Enhance professional confidence by building a strong foundation in

underwriting principles and practices

Strengthen underwriting skills by building a strong understanding of

commercial lines account selection technique

Build a more profitable book of business by developing a disciplined

approach to underwriting commercial property and liability loss exposures

Accredited Adviser in Insurance (AAI®)

Accredited Customer Service Representative (ACSR®)

Associate in Claims (AIC™)

Associate in Commercial Underwriting (AU™)

Associate in Fidelity and Surety Bonding (AFSB®)

Associate in General Insurance (AINS®)

Revised! Associate in Information Technology (AIT™)

Associate in Insurance Accounting and Finance (AIAF™)

Associate in Insurance Services (AIS™)

Associate in Management (AIM™)

Associate in Marine Insurance Management (AMIM®)

Associate in National Flood Insurance (ANFI™)

Associate in Premium Auditing (APA®)

Associate in Personal Insurance (API™)

Associate in Regulation and Compliance (ARC™)

Associate in Reinsurance (ARe™)

Associate in Risk Management (ARM™)

Revised! Associate in Surplus Lines Insurance (ASLI™)

Chartered Property Casualty Underwriter (CPCU®)

California Workers’ Compensation Claims Professional (WCCP®)

California Workers’ Compensation Claims Administration (WCCA™)

Cyber Risk Management

Property Technical Certification (PTC™)

Senior Professional Public Adjuster (SPPA®)


17WORLDLEADERS

RTC Planner 2016

I n f o r m a t i o n Te c h n o l o g yThe Cisco CCNA Routing and Switching curriculum is designed for Cisco Networking Academy students who are

seeking entry-level jobs in ICT Industry or hope to fulfill prerequisites to pursue more specialized ICT skills. The CCNA

Routing and Switching curriculum consists of Four (4) courses that make up the recommended learning path. In each

course, Networking Academy students will learn technology concepts with the support on interactive media and apply

and practice this knowledge through series of hands-on and simulated activities that reinforce their learning.

Cisco

CCNA Routing and Switching Four Courses are:

Introduction to Networks

Scaling Networks

Routing and Switching Essentials

Connecting Networks

Exploring the network

Configuring a network operating system

Network protocol & communication

Network access

Ethernet

Network layer

Transport layer

IP addressing

Sub-netting IP networksص

Application layer

It’s a Network

Introduction to scaling networks

LAN redundancy

Link aggregation

Wireless aggregation

Adjust and troubleshoot single-area OSPF

Multi-area OSPF

EIGRP

EIGRP advanced configuration &troubleshooting

ISO images and licensing

Introduction to switched network

Basic switching concepts and configuration

VLANs

Routing Concepts

Inter-VLAN routing

Static routing

Routing dynamically

Single-area OSPF

Access control lists

DHCP

Network address translation for IPv4

Hierarchical network design

Connecting to the WAN

Point-to-Point connections

Frame relay

Network address translation for IPv4

Broadband solutions

Securing site-to-site connectivity

Monitoring the network

Troubleshooting the network

18WORLDLEADERS

RTC Planner 2016

I n f o r m a t i o n Te c h n o l o g y

Internet of Everything

OS & IT Networking Security Technology Packet

Networking & TechnologyEntrepreneurship

Get Connected Entrepreneurship

Be Your Own Boss

CCNA Routing & Switching (1-4)

Intro to Cybersecurity

Cisco Packet Tracer (PT)

Intro to IoESummary

Podcast

Packet Tracer Know How

Intro to the Internet of Everything

CCNP Routing & Switching(1-3)IT Essentials CCNA Security

Cloud Primer

Collaboration Primer

PT Mobile Android

Smart Grid (German)

PT Mobile iOS

Mobility Fundamentals

Series

Voice Primer

NDG Linux Essentials

NDG Introduction to Linux I

NDG Introduction to Linux II

PT

PT

PT

PT

PT

PT

Cisco Developed Course Partner Developed Course Cisco Software

Self-Enroll Option Certification Alignment PodcastPT Packet Tracer Activities

Community Developed Content

Linux Certificate

Cisco Learning Portfolio

19WORLDLEADERS

RTC Planner 2016

S o f t S k i l l s

Sales Fundamentals Customer Service Orientation New EmployeesSales fundamentals course teaches basic selling skills,

introducing participants to tools and techniques for

selling in a way that makes it easy for buyers to buy.

It is designed to build confidence in making the initial

contact with the potential client or customer.

Customer Service Training Course is for professionals

who want to make a significant contribution to their

company’s image by consistently providing exceptional

customer service. The course helps you to go beyond

simply delivering your product, and develop strong

relationships with your customers. It is essential that you

provide a unique customer experience by proactively

anticipating your customers’ needs and expectations.

New employee orientation is usually performed by the

Human Resources department or the department in

which the employee will work. This course is helpful

for them to achieve that easily. The orientation process

teaches the employee how to navigate the company’s

structure and learn how the company operates.

BD 500

BD 375

BD 25020 Hours

15 Hours

10 Hours

Course Content: The psychology and principles of selling

First impressions

Building trust and rapport

Questioning and listening to uncover customer needs

Features and benefits

Handling concerns and objections

Gaining commitment

Course Content: Who we are and what we do

Establishing your Attitude

Identifying and Addressing their Needs

Generating Return Business

In-Person Customer Service

Giving Customer Service over the Phone

Providing Electronic Customer Service

Recovering Difficult Customers

Understanding when to Escalate

Course Content: How orientation works

Building employee commitment

Perception counts

What world-class employers do

Getting commitment

Delivering new employees training

Creating employee manuals

Resoures Training Center

20WORLDLEADERS

RTC Planner 2016

S o f t S k i l l sTeam Building

Inventory Management

Sharing hopes and dreams, recognizing common

interests and plans, and finding humorous suggestions

for one another demonstrate and teach leadership

skills to Advisors, which helps to promote the growth

of Explorers; and these games, demonstrate a process

of thinking about experiences that helps Explorers

learn and become responsible citizens. This fast-paced

activity helps teams learn to achieve measurably better

results through improved planning, communication,

delegation, and learning from their successes and

failures.

This Three (3) days course focuses on the operational

and strategic management of inventories, the role of

inventory management and the professionals behind this

important organizational function as it directly relates to

the improvement of the company’s competitiveness.BD 200

BD 450

8 Hours

18 Hours

Course Content: Team Leadership

Collaboration Team Spirit

Learning From Successes and Failures

Planning and Communication

Delegation and Knowledge Transfer

Course Content: Introduction

Objectives

Opposing Views of Inventory

Nature of Inventory

Factors Affecting Inventory

Costs in Inventory

Inventory Categories – Special Considerations

Department of Inventory Management

Functions of Inventory

Selective Inventory Control

Reorder Quantity Methods and EOQ

Reorder Time Methods

References

21WORLDLEADERS

RTC Planner 2016

Financial Analysis for non-financial Managers

Facilities Management Effective Team Work

The concepts of the fundamental terminologies and

methodologies of financial and managerial accounting,

the approaches to evaluate financial performance, the

methods required to perceive and analyze corporate

financial statements and The evaluating of key business

decisions, such as outsourcing.

Facilities management workshop covers several

management functions related to supervising

organizations facilities. Facilities Management is

responsible for design, construction, renovation,

maintenance, repair, and operation of facilities, grounds

and untilities. The workshop is designed to focus on

knowledge and skill acquisition to ensure that facilities

management becomes a coordinated, comprehensive,

preventive maintenance and repair services for

qualitative service for all departmental facilities within an

organization.

The aim of the course is to achieve effective teamwork.

During the session participants learn about the roles

and interaction of team members. Through discussion

and activities, individuals learn how they can best

support their team as well as be supported themselves.

The workshop is a perfect vehicle for encouraging

teamwork, achieving excellent communications as well

as enhancing motivation and positive behavior.

BD 500

BD 300

BD 300

30 Hours

12 Hours

15 Hours

Course Content: Day One: Analyzing Financial Performance

Day Two: Real Case Study: Implementation of

Financial Ratio Analysis on real company

Day Three: Budgeting & Business Strategy

Day Four: Assess capital expenditure proposals for

strategic decision making – practical analysis exercise

Day Five: Forecasting and financial planning

Workshop Content: Day 1: Introduction to Facilities Management

What is facility management?

Duties for facilities manager.

Responsibilities of facilities departments.

Customer service management.

Quality of life.

Day 2: Facilities Management Functions and Total

Quality Management System

Facilities management organization.

Property maintenance.

Inventory and supplies.

Planning facility management operations.

Total quality management.

Quality in Facilities management system.

Workshop Content: Understanding Teamwork:

What makes great teamwork?

Defining teamwork

Review the benefits of effective teamwork.

Communication Skills

Using appropriate questioning styles

Active listening techniques

Understanding assertiveness

S o f t S k i l l s

22WORLDLEADERS

RTC Planner 2016

S o f t S k i l l sProject Managementand Budgeting The Project Management and Budgeting Workshop

is hands-on learning event that covers key topics

in business management. The workshop will cover

two main elements with regards to business projects

for business entities operating in industrial and

manufacturing contexts.

First, it will tackle issues related to project management,

which includes project needs assessment, planning,

documentation and management.

Second, it will cover issues related to project budgeting

such as types of budget, estimation, costing, controlling,

budget constraints management approaches and

uncertainty management.

BD 600 24 Hours

Workshop Content: Part A: Project Management

Define projects, project budget, project management,

and project managers

Identify the five process groups and nine knowledge

areas.

Perform a project needs assessment and write goals,

requirements, and deliverables.

Build and prepare a project schedule by estimating

budget, time, costs, and resources.

Create project planning documents, such as a schedule,

risk management plan, and

Communication plan.

Part B: Budgeting

Types of Budgets and Estimating Project Budget

Budgetary Control and Work Element Costing

Identify the approaches that used to manage the

project to meet budget constraints (Slack and Crashing

Management.

Response to budget warnings and budget uncertainty

and Risk Management

Electronic ( E ) Commerce The course is about marketing on the internet and

how businesses electronic commerce operates. The

concepts, importance and implications of the internet

in creating a brand presence, complete commercial

transactions, and other important aspects of having

an online business will be covered and discussed. In

addition to traditional Web 1.0 media, Web 2.0 media will

be incorporated in the discussion.

BD 600 30 Hours

Workshop Content: What is e-commerce

What are the potential benefits to consumers and

business organizations

Difference between Internet, Intranet, and Extranet

Difference between e-commerce, e-business and

e-mobile

E-Commerce cash system and transactions

E-Commerce securities and risks

Customer Relationship Management

Social Networks and online auctions

Hands-on knowledge of how to build basic web side

23WORLDLEADERS

RTC Planner 2016

Communication SkillsFor the better part of every day, we are communicating to and with others. Whether it›s the speech you deliver in

the boardroom, the level of attention you give your spouse when they are talking to you, or the look you give the

cat, it all means something.

BD 320 16 Hours

Program objectives: Understand what communication is

Identify ways that communication can happen

Identify barriers to communication and how to

overcome them

Develop their non-verbal and preverbal

communication skills

Use the STAR method to speak on the spot

Listen actively and effectively

Ask good questions

Use appreciative inquiry as a communication tool

Adeptly converse and network with others

Identify and mitigate precipitating factors

Establish common ground with others

Use “I” messages

Topic / content outline: Getting Started

The Big Picture

Understanding Communication Barriers

Preverbal Communication Skills

Non-Verbal Communication

Speaking Like a STAR

Listening Skills

Asking Good Questions

Appreciative Inquiry

Mastering the Art of Conversation

Advanced Communication Skills

Wrapping Up

Who should attend or Potential job Occupational:Individual contributors, Managers, Team leaders, whose

success depends on their ability to communicate clearly,

to be understood and to influence how another person

performs, and create positive working relationships.

S o f t S k i l l s

24WORLDLEADERS

RTC Planner 2016

S o f t S k i l l s

Strategic Human ResourceManagement Overview of strategic human resources management

(SHRM) theory. The workshop focuses on the

SHRM practices and their importance to business

organizations. In specific, it discusses the conceptual

definitions and their application to performance in

business settings. Issues of manpower planning,

recruitment and selection, training and development,

performance management and appraisal, and

compensation will be covered and investigated during

the workshop.

BD 750 30 Hours

Workshop Content: Strategic HRM (SHRM) definitions and Functions

Job analysis and Strategic HR planning

Strategic recruitment definition

Selection process, tests and assessment centers.

Strategic Training & Development (T & D).

T & D process

Career planning, career path & development methods.

Performance management

Compensation

Meeting Management The meeting management workshop is a communication

event that aims at providing the meeting managers/

Coordinators with basic tools, techniques and skills of

organizing and managing a successful meeting.

BD 450 18 Hours

Workshop Content: Planning and Preparing

Identifying the Participants

How to choose the time and place

How to increase the agenda

How to set up the meeting space

How to incorpqworate your electronic options

Meeting roles and responsibilities

Use an agenda

Chairing a meeting

How to take minutes

25WORLDLEADERS

RTC Planner 2016

شركة نفط البحرينBahrain Petroleum Company

(BAPCO)

الشركة العربية لبناء و إصالح السفنArab Shipbuilding and Repair

Yard Bahrain (ASRY)

Oil & GasFoodManufacturing

Construction

EnergyEducation / Government

Health

Trades

Industry

Transportation

شركة العليانOlayan Kimberly-Clark Bahrain

شركة ميدال للكايبالتMidal Cables

شركة الخدمات الميكانيكيةMechanical Contracting &

Services (MCSC)

شركة المؤيد للمقاوالتAlmoayyed Contracting

Groupشركة رمسيس للهندسةRamsis Engineering

شركة جود لالعمال التجاريةJawad Business Group

جيان هايبر ماركتGéant Hypermarket Bahrain

شركة سيد كاظم الدرازيSayed Khadhim Al Durazi

شركة ناس للمقاوالتNass Contracting

شركة الزياني للمصاعدZayani OTIS Elevator

Company

شركة ترك للنقليات الثقيلةTurk Heavy Transport

شركة اوال لاللبانAwal Dairy Co.

شركة ديلمون للخرسانة الجاهزةDelmon Precast

شركة االنصاري لإلنارةBahrain Switchgear &

Lighting Industries (BSLI)

شركة سامي عبداهلل امينSami Abdulla Amin (AMINCO)

ماف دالكياMAF Dalkia

مجموعة شركات محمد جاللMohamed Jalal Group

المجلس النوعي للتدريب في قطاع االنشاءاتSpecific Council For Vocational Training In

Construction

شركة يوسف محمود حسينYousuf Mahmood Husain

RTC Clients

http://www.rtc-bh.com/RTCProfile.pdf

http://www.rtc-bh.com/LOMA.pdf

http://www.rtc-bh.com/IoSCM.pdf

https://portal.tamkeen.bh/e7trf/CertList

Useful Links:

Get Your E-Copy

Be Part Of

“You Can

Knowledge Creation”

content - resources training centerrtc-bh.com/wp-content/uploads/2016/06/planner2016.pdf · the...

Documents