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COMWEL Information System COMWEL Information System

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Page 1: Contents Organization / System structure Labor Insurance System Total Service / Customer Support Center Welfare program for workers / EDW 1 2 3 4 WELCONET

COMWEL Information COMWEL Information SystemSystem

Page 2: Contents Organization / System structure Labor Insurance System Total Service / Customer Support Center Welfare program for workers / EDW 1 2 3 4 WELCONET

Contents

Organization / System structure

Labor Insurance System

Total Service / Customer Support Center

Welfare program for workers / EDW

11

22

33

44

WELCONET as Intranet / Others 55

Page 3: Contents Organization / System structure Labor Insurance System Total Service / Customer Support Center Welfare program for workers / EDW 1 2 3 4 WELCONET

Organization

Information Planning

Team

IS Headquarters

IS : Information Systems

President

LaborInsuranceSupportTeam

CyberCustomerSupportTeam

DisasterRecovery

Center

SystemConstruction

TeamFor Next

generation

ManagementInformation

SupportTeam

※1bureau 4teams 1TF, disaster recovery center(105 persons)

Page 4: Contents Organization / System structure Labor Insurance System Total Service / Customer Support Center Welfare program for workers / EDW 1 2 3 4 WELCONET

Feature

System structure

The COMWEL accomplishes the total of 7 laws. There are 2 important systems related to Labor insurance system and welfare program. Also, we operate 10 systems.

The customer can submit civil affair document all the time, every place using  the Internet technique

Customers can submit civil affair document for various method such as online fax and internet. Those can report and make payment by themselves. As a result the business reduction of staff and customer convenience is achieved.

Page 5: Contents Organization / System structure Labor Insurance System Total Service / Customer Support Center Welfare program for workers / EDW 1 2 3 4 WELCONET

System Configuration

System structure

Welco-in(KMS) DuruMoa(IDMS)

WelcoNet

General management

BudgetPay Purchase AccountsPersonage

system

Servicetransmission

InformationtransmissionTotal service

Electronreport

CompensationPaymentInquiry

ApplicationService

InternetCounsel

StatisticalData

Provision

Core business transaction

CustomerSupport Center

A.IInsuranceCounsel

CollectionCompensation

Counsel

WelfareCounsel

UMS

Related Institution

Connectionsystem

BankingInstitution

ConnectionSystem

Business support

KMS ㆍ IDMS system

Group Ware

EDW EDW & Reporting

Management, Support

Cyber Edu-cation system

Digital Budget ㆍ Accounts

system

BSC system Support system

HomePage

Management system Personage ㆍ Education

LIS System

Common Collection Compensation WCG

Judgment Nonpayment Rehabilitation Rate

Inviting service Resultmanagement

System management

Welfare System

Open Credit System Judicial

Scholarship for anIndustrial disaster victim

Scholarship forGeneral employee

UnemployedEmployment Support

Open Credit forIndustrial disaster victim

Open Credit forGeneral employee

Cultural Life Support Cultural Art System

Open Credit ForEmployee

Page 6: Contents Organization / System structure Labor Insurance System Total Service / Customer Support Center Welfare program for workers / EDW 1 2 3 4 WELCONET

Labor Insurance System

What is Labor Insurance System?

As one of its most important systems, LIS(Labor Insurance System) refers to a information system for its business process related to Employment Insurance Act(this “EI Act”), Industrial Accident Compensation Insurance Act(this ”IACI Act”) and Wage Claim Guarantee Act (this “WCG Act”)

The System was created in 1995, was re-constructed in 2002, until currently  operated, and from 2008 July have re-constructed next generation system base on new technique.

This system is connected with total system, online customer supporting system, and customized service system.

Page 7: Contents Organization / System structure Labor Insurance System Total Service / Customer Support Center Welfare program for workers / EDW 1 2 3 4 WELCONET

Labor Insurance System

Workflow for unit business process

Receipt ProcessingApprovalVisit receipt

Internet receipt

Fax receipt

phone receipt

customer COMWEL Custome

r

55 branch offices

Post notice

Electronic notice

SMS

Fax notice

Phone notice

Diagram

LISLIS

EIEI

IACIIACIIACIIACI

WCGWCG

Application, collection,Application, collection,Management of subrogated payments, etc.Management of subrogated payments, etc.

Application, Application, collectioncollection

medical care, medical care, compensationcompensation

application,collectionapplication,collection

Page 8: Contents Organization / System structure Labor Insurance System Total Service / Customer Support Center Welfare program for workers / EDW 1 2 3 4 WELCONET

What is Total Service for EI, IACI ?

Total Service

Customer can  process electronic works of EI and IACl directly with internet, and inquire their detailed information

Workflow

Submission of report

Inputting report in person

(by e-mail)

Branch office

Customer

Customer

(visiting in person, by

mail

Written notice of

result

(by e-mail)Receiving report Processing report (approval) Printing a written notice Sending mail

LIS

Branch office

Total Service for EI/IACI

On

-line

su

bm

issio

n Collecting data

Saving dataReferring to

data

Verifying data attached to report Processing report (approval)

Saving report (checking error real-time) Referring to result Referring to a written notice

Off

-line

su

bm

issio

n

Saving data

Referring to data

Referring to notice/informatio

n

Page 9: Contents Organization / System structure Labor Insurance System Total Service / Customer Support Center Welfare program for workers / EDW 1 2 3 4 WELCONET

What is Customer Support Center ?

Customer Support Center

Customer support center was consulted by phone and visit in 55 branches, which was extended its faculty to use internet and electronic fax, and provide one-stop service

Page 10: Contents Organization / System structure Labor Insurance System Total Service / Customer Support Center Welfare program for workers / EDW 1 2 3 4 WELCONET

What is Customized Services ?

Customized Services

When our staff deal with medical treatment and rehabilitation service, we can use wireless and portable computer. The past days industrial disaster process could be conducted merely on office, but today without visiting  in person, our staff visit workers in a medical institution and work place directly. They are provided with customized services

Overview

265 265 unitsunits

Internet

FieldField COMWELCOMWEL

d isc

d isc

d isc Server-Based Computing

LIS

Transmission of SBC screen

Page 11: Contents Organization / System structure Labor Insurance System Total Service / Customer Support Center Welfare program for workers / EDW 1 2 3 4 WELCONET

What is Welfare program for workers ?

Welfare program for Workers

There were 11 workflows regarding industrial accident,   unemployment and low-income employee. we integrated those process and start web-based service. So customers don't have to visit our branch office or send any documents by mail. And they can confirm the results online

Overview

Online SystemDB

staff

customer

Sin

gle

S

ign

On

Internet

External connection

transfertransfertransfertransfer

user

Web server DB server

transfertransfertransfertransfer

Woori-bankWoori-bankWoori-bankWoori-bank

federal bankfederal bankfederal bankfederal bank

Open creditOpen creditOpen creditOpen credit

welfarewelfarewelfarewelfare An industrial An industrial

Disaster Disaster victimvictim

An industrial An industrial

Disaster Disaster victimvictim

EIEIEIEI

civilized lifecivilized lifecivilized lifecivilized life hotel condohotel condo

serviceservice

hotel condohotel condo

serviceservice

Page 12: Contents Organization / System structure Labor Insurance System Total Service / Customer Support Center Welfare program for workers / EDW 1 2 3 4 WELCONET

What is EDW ?

EDW

EDW (Enterprise Data Warehouse) offers quick and exact information that helps executives and co-workers to decide our vision and goal

DM

DWDaily

LoadingPeriod Loading

Data

EDW

DW: Data WarehouseDM :Data Mart

EIS

OLAP

Report

• EIS : Offers information that executives to decide our vision and goal

• OLAP : When user needs various types of statistical data , they

can

analyze exactly• Report : Report system can be used to take the standard statistical data

The user can easily

deal with statistical work

without support of

a specific person

Page 13: Contents Organization / System structure Labor Insurance System Total Service / Customer Support Center Welfare program for workers / EDW 1 2 3 4 WELCONET

What is WELCONET ?

WELCONET as Intranet

With a certificate of governmental standard EDMS (Electronic Document Management System), WELCONET System as an intranet that sells in the form of a package product refers to an electronic approval system customized in accordance with provisions on the office management for the COMWEL

Workflow

System access

WELCONET SystemWELCONET System

E-approval/Doc circulationE-Doc management

E-mail/Messenger

[Admin function]User Info integration managementApproval process managementSystem statistics/status/Log management

User

Personal, Business Access authority distinction

WELCONET Service configuration

WELCONET Service configuration

ConnectionInterface

SSOAgent

System Connection

User

Page 14: Contents Organization / System structure Labor Insurance System Total Service / Customer Support Center Welfare program for workers / EDW 1 2 3 4 WELCONET

IDMS ( Integrated Document management),

KMS ( Knowledge management)

Others

If a customer write civil affair document, our staff scan his document. At this time, electronic image one is made. This image file is connected Labor insurance  system and processed. This system can reduce time and  expense achieve business renovation and administrate our knowledge.  

BSC (Balanced Score Card)

BSC allows us branch's product over the Internet in real-time. It offers objective criticism and provide responsible management.

Financial affairs system

Financial affairs system automates budget, finance, purchase, asset, payment work process. Regarding to offering information in real-time, it helps user to make a decision and connect national financial system.  

Page 15: Contents Organization / System structure Labor Insurance System Total Service / Customer Support Center Welfare program for workers / EDW 1 2 3 4 WELCONET