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Contents

1 An Introduction to Hounslow’s Parking Policy Page 1.1 Legislation on Parking Enforcement p6 1.2 How Hounslow’s Parking Policy has developed p7 1.3 The case for controlled parking in Hounslow p7 1.4 How we aim to deliver positive parking & enforcement outcomes p8 1.5 Our Enforcement ethos p9 1.6 Structure of Parking Enforcement in Hounslow p10

2 An overview of On-Street Parking & Moving Traffic Enforcement in Hounslow

2.1 Section Explained p12 2.2 The Parking regulations explained p12 2.3 Objectives of decriminalised enforcement p13 2.4 How the regulations are applied p13 2.5 Traffic Management Orders p14 2.6 Parking Charges p15 2.7 Enforcement Protocols p15 2.7.1 Processing Penalty Charge Notices p15 2.7.2 Vehicle Removals p15 2.7.3 Correspondence p16 2.8 Persistent Offenders & Foreign registration plates p17 2.9 Cancellation Policy p18

3 Parking restrictions that apply in Hounslow 3.1 Parking restrictions which are applicable nationally or regionally p19 3.1.1 Parking on footways & verges p19 3.1.2 Parking against Dropped Kerbs p20 3.1.3 Pedestrian Crossing zig-zag markings p21 3.1.4 Obstruction & Double parking p21 3.2 Restrictions applied by the Council p21 3.2.1 ‘School Keep Clear’ Markings p21 3.2.2 Waiting Restrictions p22 3.2.3 Loading Restrictions p23 3.2.4 What constitutes loading and unloading p24 3.2.5 Controlled Parking Zones (CPZs p25 3.2.6 Controlled Parking Places p25 3.2.7 Regulations in force at Council Car Parks p26 3.3 Bus Lanes p26 3.4 Signs and lines p26

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4 Exemptions, Dispensations & Suspensions Page 4.1 Suspensions p28 4.2 Dispensations p30 4.3 Exemptions p31 4.4 Exemption (Blue Badge) p32 4.5 Health Emergency Badge Scheme p33

5 Controlled Parking Zones (CPZs) 5.1 Purpose for Controlled Parking Zones p35 5.2 Consultation on CPZs p35 5.3 Motor-cycle parking p36 5.4 Non-CPZ parking controls p36

6 Permits 6.1 Residents Permits p38 6.2 Temporary Residents Permit p39 6.3 Residents Visitors Permit p39 6.4 Long Term Visitors Permit p39 6.5 Carer Permit p40 6.6 Business Permits p40 6.7 Medical Permit p40 6.8 Operational Permits (Internal & External) p40 6.9 Off-Street Car Park Permits p41 6.10 Car Clubs p41 6.11 Special Events p41 6.12 Fraud and misuse of Permits p41

7 Legal Implications 7.1 How the Council collects & processes your personal information, under the DPA p42 7.2 Freedom of Information Act p42

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8 Future developments in Hounslow Page 8.1 Moving Traffic p43 8.2 Automatic Number Plate Recognition (ANPR) Vehicle p43

Appendices Appendix 1 Differential Parking & Observation times p44 Appendix 2 Guidance on PCN progression p54 Appendix 3 List of CPZs & Hours of operation p59 Appendix 4 Fees & Charges p62 Appendix 5 The Representation & Appeals Process p68 Appendix 6 Vehicle Removals p77 Appendix 7 Cancellation Policy p81 Appendix 8 Permit Applications p83 Appendix 9 Blue Badge Parking Scheme p84

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Foreword This document is intended to provide a comprehensive reference guide to the strategy and policies laid down by the Council for everyone with a vested interest in parking enforcement within Hounslow. It will be regularly updated to keep pace with changing priorities, assimilate new ideas and reflect changes to the regulations that control parking demands. The purpose of the document is to:

• Communicate clearly Hounslow Council’s parking enforcement policy to motorists, who either reside, work in or visit the Borough,

• Ensure that Hounslow Parking & Traffic Enforcement’s staff apply policy as required,

• Assist Hounslow Parking & Traffic Enforcement’s staff in the decision making process, ensuring that consideration to parking matters demonstrate consistent high quality decision making.

• Help ensure that a consistent approach to initial advice and all parking matters by officers across the Borough.

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1 An introduction to Hounslow’s Parking Policy

1.1 Legislation on Parking Enforcement The legislative framework for local authorities to carry out parking enforcement changed to the Traffic Management Act 2004 (TMA) Part 6 on 31st March 2008, replacing parts of the Road Traffic Act 1991 (as amended) and the Local Authorities Act 2000 (as amended). The TMA was introduced to improve public perception of parking enforcement by providing greater consistency of nationwide parking regulations and providing a fairer and more transparent system. Legislation covering bus lane and moving traffic (box junctions) contraventions remain unchanged. The TMA has also bought consistency to parking enforcement regulations for London and non London authorities. The regulations in part 6 of the Traffic Management Act 2004 largely replicate those contained in the Road Traffic Act 1991 (as amended) and London Local Authorities Act 2000 (as amended). The Traffic Management Act 2004 strengthens the requirements for local authorities to have consistent and transparent enforcement policies. Following lobbying by the London boroughs, the Road Traffic Act (RTA) 1991 provided for the decriminalisation of parking enforcement and its transfer to local authorities within the newly created Special Parking Areas (SPAs). Hounslow Council created a SPA, which covered the whole of the Borough, except for the red route network, in 1993. Subsequent legislation in the London Local Authorities Acts in 1995, 2000 and the London Local Authorities and Transport for London Act 2003 modified the 1991 Act, introducing new categories of contravention, such as "double parking" and parking on pedestrian crossings. The London Local Authorities Act 1996 provided for local authority enforcement of bus lanes. The joint 2003 Act provides for decriminalised enforcement of other moving traffic offences, such as box junctions and no entry signs and also empowered the Council to take enforcement action against vehicles parked by dropped kerbs. The parking regulations as prescribed by the 1991 Road Traffic Act and consolidated in the Traffic Management Act 2004 decriminalised parking contraventions, which means that they are no longer dealt with under Criminal Law in the Magistrates Courts but come under the jurisdiction of the Civil Law. In effect, the Act gave powers to Local Authorities to enforce parking restrictions, previously the responsibility of the Police (traffic wardens).

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Since Hounslow Council adopted these it has continued to develop additional enforcement powers. Through its parking enforcement, ‘prohibited’ and ‘permitted’ parking contraventions are enforced. Bus lanes have been added to our list of responsibilities. The London Borough of Hounslow’s parking enforcement policy seeks to abide by both Acts of Parliament and to incorporate best practice within its protocols. Reference is made to the Secretary of State’s Statutory Guidance to Local Authorities on the Civil Enforcement of Parking contraventions (Traffic Management Act 2004 issue Feb 2008) and London Councils - Codes of Practice for enforcement. 1.2 How Hounslow’s Parking Policy has developed Parking is very much a local issue. Central Government sets the framework but local authorities draw up policies and local regulations for their implementation and, where they have the relevant powers, enforce them. At Hounslow, in addition to local implementation of legislative requirements, the Parking Enforcement Policy (PEP) incorporates the Council's own transport strategies governing parking enforcement. The Council's Transport Policy is set out in Hounslow's Local Implementation Plan (LIP), chapter 9. Its overarching objective is to “support the Council’s vision by facilitating links into Hounslow and by improving the movement of people and goods in and around the Borough in a convenient, efficient, safe and environmentally friendly manner”. The Mayor of London published a transport strategy that contains proposals for improving the transport system in the Capital over the coming years. Each London borough is required to have a Local Implementation Plan (LIP), setting out its own strategy for implementing the Mayor’s proposals in the local area. This document draws from the strategies outlined therein. The PEP guides the actions of the Council's parking enforcement team, determines the basic objectives for the Council's parking permit schemes and informs the Council's approach to determining the appropriate level of charges for casual parking, permits and other parking concerns. 1.3 The case for controlled parking in Hounslow Good parking provision is vital for the economy of the Borough and for the convenience of residents and visitors alike. It must, however, be recognised that parking space and availability is directly linked to traffic volume, which is linked to both congestion and pollution. A careful balance must, therefore, be struck between parking provision, parking controls, levels of charges and enforcement, in order to ensure that we obtain optimum value for the economic well being of the Borough as well as for sustainability and environmental issues. Over the last ten years, traffic in Hounslow has increased and the demand on parking space is increasing steadily. The net result is that the parking organisation has grown in significance as a priority and now affects all Hounslow residents and the business community, directly or indirectly.

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To address these growing needs, the Council has responded by introducing 24 Controlled Parking Zones (CPZs) to the Borough and there is pressure in some areas to expand these further. Parking and Traffic Enforcement is central to the Council’s overall approach to transport and has as its primary purpose, the achievement of traffic management objectives, through encouraging compliance with traffic regulations. Effective enforcement assists the Council in delivering its wider transport objectives. These key objectives can be summarised as follows:-

• Managing the safe and free movement of vehicles, pedestrians and cyclists

• Improving road safety

• Improving the local environment

• Maximising the use of parking space to balance the needs of road users, including

residents, businesses and visitors

• Improving the movement and accessibility of public transport

• Meeting the needs of people with disabilities It is important to remember that these objectives have been devised with one or more outcomes in mind. For example, it is intended to improve the traffic flow within the borough, enable residents to park near to their homes or reduce congestion and improve the experience in busy shopping areas. 1.4 How we aim to deliver positive parking and enforcement outcomes It will be important to measure the ongoing effect of the approaches set out in this policy. The following approaches will be adopted to ensure that effective parking enforcement delivers the objectives:

• Encouraging a 'customer service' attitude towards residents, local businesses and visitors to the area in all aspects of the parking operation

• Developing parking strategies that meet local objectives, focusing particularly on congestion, road safety and accessibility

• Adopting best practice guidance available, including enforcement operations that are firm but fair and are reasonable to motorists and others who live and work in the borough

• Establishing clear performance standards in applying parking restrictions

• Communicating clearly to motorists what regulations are in force and how compliance is to be achieved

• Implementing appropriate recruitment, retention and training practices to ensure professional parking enforcement throughout the Borough

• Ensuring the process for challenging and appealing penalty charge notices is consistent and transparent

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• Strengthening the status and profile of the parking appeals procedure and the role of the Independent Adjudication Service

• Maintaining independent scrutiny of Parking Enforcement

• Monitoring and publishing the standards we achieve 1.5 Our Enforcement ethos

Through its parking enforcement, London Borough of Hounslow is committed to provide traffic management solutions through parking place management and ‘on street’ enforcement that is consistent, effective and progressive. This document reflects an enforcement regime that accords with the aims and objectives to accommodate changing patterns of road use and the requirement to vary enforcement according to need. It also confirms our desire for a ‘customer service’ attitude towards residents, businesses and visitors in all aspects of the Parking Enforcement. Consistent - With the volume of enforcement activity, as high as it is, it is inevitable that some drivers will feel aggrieved and occasionally errors will occur. Our intention is to keep these to a minimum through clear policies, robust procedures and by employing high calibre, well trained staff. Where mistakes have occurred, we will acknowledge them and rectify them as soon as possible. Effective - There are compelling road safety reasons for enforcing parking restrictions. Without parking regulation there can be little doubt that many busy parts of Hounslow would quickly grind to a halt. However, the Council recognises that a practical, common sense approach is needed to carry out its parking enforcement responsibilities. The CCTV operators and the Council’s Civil Enforcement Officers who enforce parking restrictions, all receive comprehensive training to enable them to carry out their duties effectively. Specific policies have been developed to ensure that officers carry out their work in a non-discriminatory and reasonable manner. Progressive - The use of technology is now an integral part of enforcement duties and assists in ensuring that Penalty Charge Notices are correctly issued. Required evidence is collected to enable the penalty to be pursued and provide motorists with proof of contravention in order to reduce errors and time spent on the appeals process. Lessons learned and feedback provided will be used to improve the way we conduct our business. We will publish useful information to enable Hounslow’s road users to understand what we are seeking to achieve, why we do it and how we perform against our stated aims.

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1.6 Structure of Parking and Traffic Enforcement in Hounslow Hounslow’s Parking Enforcement consists of three key strands:

• Parking Enforcement carried out by CCTV and Civil Enforcement Officers

• Parking Operations

• Parking Processing

1.6.1 Parking Enforcement Civil Enforcement Officer (On Street) Civil Enforcement Officers (CEO) are responsible for the enforcement of parking restrictions throughout the LB Hounslow. Some of the types of restrictions they are likely to enforce include parking in bus stops, adjacent to a pedestrian crossings, footways, dropped kerbs, yellow lines and resident’s parking schemes. The principal aims of parking enforcement are traffic flow and public safety and this is achieved with a well-trained and committed on-street staff. Civil Enforcement Officers also provide an on-street presence as the “eyes-and-ears” of the council. Civil Enforcement Manager (CCTV) The service is managed by the authority and the officers are currently supplied by a contractor (currently NSL). The benefit of this is to ensure that CCTV Enforcement ownership rests in-house whilst staffing is dealt with separately by NSL. This ensures that the authority plays a strategic role in the development and running of the service. CCTV currently enforces Parking and Bus Lane contraventions and plan to commence Moving Traffic Contravention’s (MTC’s) enforcement later in 2011-12. Initial queries and requests relating to CCTV can be directed to cctv@hounslow.gov.uk .All queries relating to PCNs issued by CCTV should be directed to parking@hounslow.gov.uk

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Parking Operations Operational Support Officers are directly employed by LB Hounslow. They are responsible for the installation, repair and maintenance of the entire Borough’s paid for parking equipment which includes the collection of revenue from the machines. This team carries out the suspension of parking bays and the signing and placing of traffic cones to ensure free access and traffic movement for major events within the Borough. The removal from the Borough’s car parks of illegally dumped rubbish and the trimming of vegetation in the car parks is also part of this teams remit. The Operational team also carry out independent verification and site checks of parking enforcement signs and lines.

Parking Correspondence and Notice Processing This team of officers are directly employed by LB Hounslow to deal with the processing of Penalty Charge Notices (PCN’s) and associated correspondence. This has the benefit of providing automatic review of the enforcement activity conducted by the CCTV and ‘on street’ enforcement officers which ensures that customers are dealt with according to the standards required by the Council and in accordance with Part 6 of the Traffic Management Act 2004. There is the view that regulations require some aspects of PCN processing to be handled only by Council staff. Ultimately, the independence of this team from the civil enforcement officers introduces transparency to the process. The Team also process payments, parking permits, Disabled Person’s Parking Permits, Freedom Passes and Taxicards. Initial queries and requests for evidence supporting PCNs can be directed to parking@hounslow.gov.uk Service Development Contract and Performance Monitoring Officers along with Team Managers are responsible for reviewing current performance, identifying areas for improvement and project managing the delivery of new initiatives supporting our policy objectives. They also ensure that new regulations and guidance on parking matters are translated correctly ensuring that the service is delivered in accordance with legislative requirements. In addition to this the team also deal with complaints and Freedom of Information requests as well as providing customer feedback, the team will identify improvements necessary to our processes and procedures to ensure that customer experience is always fair, transparent and equitable. Our website provides information on our overall performance. Any comments concerning the enforcement policy and performance should be emailed to parking@hounslow.gov.uk

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2 An overview of Parking and Traffic Enforcement

2.1 Introduction This section deals with the need for enforcement and explains the background and legislation relating to decriminalised enforcement. The objectives of Hounslow Council’s parking enforcement are also explained. 2.2 The parking regulations explained The Road Traffic Regulation Act 1984 defines the objectives for which parking regulations can be introduced. These can be summarised as:

• Safety

• Congestion reduction

• Management of the kerb space where demand for parking exceeds supply

• Maintenance of access to premises Raising revenue is not a lawful objective for either introducing or enforcing ‘on street’ parking controls and is a by product of the service. Any revenue resulting from parking enforcement is used for covering the strategic and operational enforcement costs and meeting and developing the Council’s Transport Policy objectives. The Council enforces all parking, waiting and loading restrictions within the borough unless the road is part of the Transport for London (TfL) Road Network. The parking regulations enforced by the Council fall into two basic groups:-

a) Those that apply nationally or within London - in which case the Council must be clear as to why it enforces them and in what circumstances; and

b) Those that have been applied by the Council through the making of Traffic Management Orders (TMOs), in which case the Council needs to have a policy determining when the use of these powers are appropriate. The question of whether these restrictions should be enforced does not apply because if it was appropriate to introduce and maintain the restriction it is appropriate to enforce it.

The precise regulations made by the Council will depend on the circumstances at the location. There is a distinction between ‘prohibited parking’ and ‘permitted parking’.

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Prohibited parking relates to regulations introduced for safety reasons, likely to be in the form of yellow lines or ‘school entrance – keep clear’ markings. Where congestion reduction is the issue, single yellow lines might suffice. Enforcement is strictly adhered to on public safety grounds and for this reason the Mayor and Transport for London have given explicit targets for road casualties to be reduced. Permitted parking may include pay and display bays and residents’ zones which are all symptomatic of areas where demand exceeds supply, requiring the Council to give priority to particular groups of motorists, e.g. residents and persons with disabilities, or forms of parking such as short stay or loading bays. 2.3 Objectives of decriminalised enforcement The objective for the decriminalised enforcement regime is to ensure compliance with the regulations and achieve traffic management objectives. As noted above, the Road Traffic Regulation Act 1984 sets out the only lawful objectives for making parking regulations. Both statute and case law make it clear that any authority that based its enforcement policy on the objective of raising revenue would be acting unlawfully. In the majority of cases the parking restrictions enforced by the Council are introduced by the making of Traffic Management Orders, the local regulations that determine parking restrictions in the borough. The introduction of restrictions is costly and involves designing the restriction, consultation, making the orders and placing suitable signs and lines. If the new restriction is to have the desired effect, it will require a degree of enforcement - another cost. Reflecting the costs involved and the fact that the restrictions can have a serious impact on residents and businesses, the London Borough of Hounslow will only introduce the minimum level of restriction that are appropriate in order to achieve its stated objectives. The parking restrictions that the Council can apply are also limited to:-

• No waiting (single and double yellow lines)

• No loading/unloading (kerb blips used in conjunction with yellow lines)

• School keep clear marking

• Pedestrian crossing zig-zag marking

• Controlled Parking places 2.4 How the regulations are applied The Council can enforce the following restrictions: -

• Contraventions where parking is prohibited as defined by Traffic Management Order and the Road Traffic Act (including the Highway Code)

• Parking contraventions in permitted parking bays or in restricted areas

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• Bus lanes

• Moving traffic contraventions such as box junctions and disallowed turns Where parking is prohibited, apart from emergencies or circumstances beyond motorist control, there are limited exemptions. In permitted parking areas, resident permit holders will be given priority in residential areas, while short stay parking and deliveries will be given priority in town centres and shopping areas. In many locations where such measures are introduced it is not possible to meet all the demand for parking spaces, even for priority users. In some residential areas the demand for residents’ parking now is starting to outstrip the supply of spaces. In mixed-use areas, there are competing demands from shoppers, residents and deliveries. In these cases, difficult decisions have to be made over allocation of kerb space. The introduction of short stay parking gives an option. Short stay parking is regulated either by having limited stay free parking bays or by minimal charges. Short stay free parking is difficult to enforce but can nevertheless be effective in certain circumstances, whilst paid-for parking provides a more effective rationing mechanism and also makes enforcement simpler. The Government’s and London Councils (LC) advice is that parking charges should be set to achieve approximately 85% occupancy of bays available for short term parking. This ensures that there are always a few spaces available and minimises traffic searching for a parking space and reduces congestion. When parking demand greatly exceeds supply then the Council may introduce a Controlled Parking Zone (CPZ). A CPZ has the following elements:-

• The creation of controlled parking places

• The introduction (or extension) of permit schemes

• Possible restrictions on the type of vehicles that can use the controlled parking places (such as height and length of vehicles)

• The introduction of some control (waiting/ loading/ zig-zag) on all kerb space not designated a permitted parking place

Enforcement may be carried out by Civil Enforcement Officers (CEO’s) who patrol on foot, ANPR (Automatic Number Plate Recognition) vehicles or via Closed Circuit Television (CCTV) cameras. The Council may issue Penalty Charge Notices and in some cases, remove vehicles. 2.5 Traffic Management Orders The infrastructure of controlled parking places and signs & lines is fundamental to ensuring that road users are aware of traffic regulations operated within the borough boundaries and enforced by London Borough of Hounslow. In adopting decriminalised enforcement powers in

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1993, Hounslow was required to update and consolidate all its Traffic Management Orders (TMOs), which are available for viewing on our website. As part of LB Hounslow’s continuing drive for customer service improvement, it is our aim that the civil parking enforcement regime be considered legitimate and accountable. Our current business plan includes a review of TMOs to ensure that the orders underpinning our protocols are legal and accurate. It is Parking Enforcement’s responsibility to ensure that attention to TMOs does not stop once they are in place. Monitoring the use of parking controls and places to check that restrictions are appropriate and having the intended effect will be carried out in accordance with an annual business plan Reviews will also cover the parking infrastructure of lines and signs, which notify the public about the requirements of each order. The Authority’s TMOs will be updated to reflect changing patterns of demand. 2.6 Parking Charges Our target is to achieve an average rate of 85% occupancy during the peak periods, reducing the volume of traffic cruising for a space and ensuring that drivers who do need to park ‘on street’ are better able to find space. In order to achieve this, charging systems are in place for both on street and off street parking. A differential in pricing exists between the two to encourage the use of car parks wherever possible. Charges and tariffs for services other than PCNs charges are set to ensure the service offerings are self supporting. The Executive Members are very clear that they do not wish to increase charges discriminately but on a user pays basis. Permit prices for Resident’s permits remain the same for the first permit. It has also been agreed that the charge for the first Resident Permit would set the minimum ceiling with other Permit charges increasing from that charging point upward. Parking place usage, turnover and charges are reviewed annually in order to ensure that the objectives outlined above continue to be met. All increases in parking charges are agreed by the Members before implementation and advertised widely so that drivers are advised of the revised charges in advance. We also aim to ensure that charges for parking bays in Hounslow remain competitive when compared with neighbouring boroughs. Meanwhile, the Department for Transport and London Councils statutorily set PCN levies and fines. In Hounslow, a ‘Cashless’ parking system (RingGo) is in place, for selected ‘on-street’ and car park spaces, concurrently with the traditional method of cash payments into pay and display machines. This is designed to remove the need for drivers to find the correct change for a pay and display ticket. http://www.hounslow.gov.uk/index/transport_and_streets/parking/cashless_parking.htm

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2.7 Enforcement Protocols 2.7.1 Processing Penalty Charge Notices Penalty Charge Notices are issued and processed subject to regulations set out in legislative guidance which this document seeks to replicate. Such replication is for benefit of easy access. However, for the avoidance of doubt readers should ensure they consult the Traffic Management Act 2004 and relevant Road Traffic Regulations. These are available upon request or by visiting the DirectGov and Department for Transport websites. There are variations according to the type of notice issued, whether; a parking contravention issued by either a CEO or CCTV or a bus lane contravention. 2.7.2 Vehicle Removals The London Borough of Hounslow operates a removal and relocation service using an outside contractor, NSL Services Ltd, under the direction of LBH parking enforcement supervisors. Vehicles removed are taken to the NSL pound in White City. Removals are focused on vehicles parked in contravention of higher charge contraventions, (e.g. parking on yellow lines, footway parking, zigzags, dropped kerbs etc), persistent evaders (vehicles with 3 or more PCNs where there is no longer any opportunity to appeal) and foreign registered vehicle (where the owner details and recovery of the penalty is unlikely). Prior to a removal taking place a vehicle will be issued with a Penalty Charge Notice and then if it falls into one of the above categories will be considered for removal. Depending on the contravention or whether the vehicle is a persistent offender the removal may take place instantly or following a period of 1 hour. Where it is thought more appropriate, the relocation of the vehicle may take place rather than removing it to the council’s pound. Relocations may take place where a vehicle is parked in a suspended parking area and was in-situ at the time of the suspension boards being erected. It may also be deemed inappropriate to remove certain other vehicles such as blue badge holders, diplomatic vehicles, etc. and these too may be relocated. The details of any vehicles removed or relocated are passed to TRACE along with the details of the vehicle’s new location. To recover your vehicle from the pound you will be required to show proof of ownership, along with payment of the removal/storage and PCN fee. You will also be provided with details of appeal against the removal in the event you wish to make a challenge. Any challenge can only be made once the vehicle has been released from the pound.

Appendix 6 advises on the removals policy and criteria which is considered to be compliant with the requirements contained within the TMA 2004. It is also considered that the proposed removal policy correctly identifies those vehicles and circumstances which require prioritisation within the guidelines of the TMA 2004.

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2.7.3 Correspondence PCN’s issued will often result in correspondence from drivers who are seeking evidence or clarification on why they have received one. It is Hounslow’s policy to respond to all correspondence in full. We aim to ensure that the driver is provided with all relevant information with regard the issue of the PCN. Any matter relating to the contravention, issue and progression of a PCN must be dealt with in accordance with the TMA. The Council accepts communication by email and letter which will be dealt with in accordance with the legislation. It must however, be noted that complaints are dealt with under a separate policy and do not fall within the legislative requirements. Local councillors are accountable to their electorate and may be approached by constituents to intervene in individuals cases. However, the TMA is clear concerning this issue and states that “elected members and unauthorised staff should not, under any circumstances, play a part in deciding the outcome of individual challenges or representations.” The representation and appeals process has legal implications and as such intervention from a 3rd party may deny the appellant full appeal rights. Additionally, the process may not be perceived as transparent, particularly to those who are not residents and do not have access rights to local councillors. It is the aim of the council to provide clear, consistent, advice to all parties that have dealings with the Parking and Traffic Enforcement Team. All correspondence must be responded to in full, advising the appellant of the range of options that are open to them and providing advice and guidance with regard the process. Full details of the representation and appeal process can be found in Appendix 5 2.8 Persistent Evaders and Foreign Registration Plates Local Authorities have the power to remove persistent evaders’ vehicles if they are in breach of parking regulations at the time of removal. The Government is currently consulting on whether to allow Councils to remove identified persistent evaders even if parked legally. Similar powers are currently enforced in the Central London Congestion Charge zone. Hounslow’s Parking Enforcement will fully adopt this approach if and when the regulations allow. Foreign registered vehicles make up a significant number of penalty charge evaders. The Council’s policy, as affirmed in Appendix 6 is to also remove foreign registered vehicles contravening the parking regulations where the owner cannot be readily traced. This policy accords with the EU cross state convention as such removals are sanctioned against UK registered vehicles where the owners of vehicles without tax or licence plates who cannot be readily traced have their vehicles removed where an offence warrants a Penalty Charge Notice.

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DVLA clamps down on overseas registered vehicles1 The DVLA has announced (03/08/2006) that it is clamping down on foreign registered vehicles that flout the UK registration and licensing laws, with enforcement measures that include wheel clamping and impounding foreign registered vehicles that don’t comply with UK laws. Leaflets and windscreen warning notices will be placed on offending vehicles and persistent offenders may find their vehicle wheel clamped and impounded and, if unclaimed, disposed of by crushing. Vehicles that are properly registered and taxed in their home countries and brought into the UK temporarily are usually exempt from UK registration and licensing, and may be used in the UK for up to six months in any twelve month period. After that they must be registered and licensed with DVLA. Keepers must register and license their vehicle immediately once they become resident in this country. The DVLA has been working closely with relevant organisations to help explain the UK registration and licensing rules to ensure these drivers fully understand what is required. DVLA is taking the lead and the Republic of Ireland, Lithuania, Poland and Sweden have agreed to allow enforcement action to be taken in the UK on non-compliant vehicles registered in their countries. Information will be shared with the EU Commission and other member states and as a result the initiative may be extended to include vehicles from other countries. 2.9 Cancellation Policy The cancellation policy is to provide a reference guide relating to the cancellation policies and procedures for penalty charge notices (PCNs). This policy is intended to provide guidance and clarity to the public and Council officers for the more common types of request for cancellations received by Parking Enforcement. All representations and requests for exemptions will be treated on their individual merits. This cancellation policy may require future amendment to reflect changes in legislation and Hounslow’s enforcement priorities. The purpose of the cancellation policy is to:

• Provide clarity for Hounslow residents, members of the public, elected members and Council officers

• Assist officers in the decision making process

• Adopt a best practice guidance that is fair and in line with the requirements of TMA 2004 and the PATAS

Hounslow’s cancellation policy is contained in appendix 7.

1 DVLA Press release 03/08/2006

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3 Parking restrictions that apply in Hounslow

The parking regulations enforced by the Council are categorised as:

• Those that apply nationally or within London – in which case the Council must be clear as to why it is enforcing them and in what circumstances; and

• Restrictions applied by the Council – which have been made through TMOs and therefore, require a policy explaining why the use of these powers is appropriate

The question of whether these restrictions should be enforced by on street CEO or CCTV does not apply here. If it was appropriate to introduce and maintain the restriction it is therefore correct that controls are in place to enforce it. 3.1 Parking restrictions which are applicable nationally or regionally Parking on footways and verges Parking on footways and verges is banned throughout London unless specifically exempted by the Borough and appropriately signed. This ban is designated in Section 15 of the Greater London Council (General Powers) Act, 1974. Parking on the pavement is a serious and growing problem. It is a hazard to other drivers, anti-social, encouraging contempt for pedestrians, forcing them to use the carriageway and blocking the way of parents pushing buggies, the elderly and disabled people in wheel chairs and electric carts. Parking on footways and verges also causes avoidable additional maintenance costs, which add unnecessarily to the Council’s financial burden. The pavement surface is soiled by oil stains and broken by the weight of vehicles, leading to an increased risk of trips and falls and an uglier walking environment. Parking on footways near to junctions is a specific hazard for other road users. Not only can it block vehicular movement but there is potential for impairing the view of other drivers navigating the carriageway. Most junctions have double yellow lines and loading restrictions for this reason. Footway parking is prohibited in London, unless signs are placed to the contrary. This requires that each road be reviewed on an individual basis to determine whether or not footway parking should be permitted, and a Council resolution passed in respect of the roads that are to be exempted from the general footway parking ban. The Council has a limited number of "permitted footway parking" markings and signs. Where footway parking is permitted, vehicles must not be left in a position that seriously obstructs pedestrian movement - the test being, can a double width buggy, a metre wide, get

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past? Where vehicles are parked within 10 metres of a junction, Civil Enforcement Officers are also required to issue a PCN and to authorise vehicle removal if necessary. Pending any review of footway parking within the Borough, Civil Enforcement Officers will enforce against footway parking: -

• In roads with a wide carriageway where there is no objective reason why the motorist should have chosen to park on the footway

• In narrow roads and roads included on the list of exempted streets, where the vehicle is seen to seriously impede the movement of pedestrians

• In roads where a pavement parking habit has been established with no apparent reason for this

Parking against Dropped Kerbs Section 86 of the Traffic Management Act 2004 allows the Council to enforce against vehicles that block dropped kerbs. It is important for pedestrians, particularly the elderly, infirmed, persons with disabilities and parents with pushchairs to be able to cross the road safely. The Council provides dropped kerbs to -

q assist pedestrians q allow vehicles to leave and join the carriageway

The Council will also carry out enforcement in locations where the level of the carriageway has been raised to the level of the footway. The Council will proactively enforce against vehicle parked adjacent to pedestrian dropped / raised kerbs. Where a dropped kerb is to a single residential property the Council can only enforce with the consent of the occupier of that property, providing no other restriction applies (e.g. a single yellow line). Enforcement action will only be carried out when requested by a resident who has paid for a vehicle crossover to their property and is able to provide a landline telephone number as a means of contact. Where dropped kerb access leads to a multi-residential property (e.g. a block of flats) then the Council is able to carry out proactive enforcement. The Council will keep under review the need to provide enforcement outside normal working hours for dropped kerbs provided to assist vehicles leaving and rejoining the carriageway (the implication being the need to provide 24-hour enforcement and removals). Pedestrian Crossing (zig-zag) markings As a highway authority, the Council is required by law to install zig-zag markings at all pedestrian crossings. The markings prevent any vehicle from stopping (other than when impeded by traffic).

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The purpose of the restrictions is to protect sight lines for motorists (seeing pedestrians on or about to proceed on the crossing) and pedestrians seeing approaching vehicles. They meet the legal requirement to provide clear uncluttered sight lines for both motorists and pedestrians and assist in the creation of a "safe place to cross". Although this offence has been partly decriminalised, the police may still issue a Fixed Penalty Notice. Where it does happen, the police action takes priority and any Penalty Charge Notice issued by the Council will be cancelled. The Council considers that zig-zag markings make a significant contribution to the creation of safe locations where pedestrians can cross the road and will continue to take enforcement action against vehicles that park in breach of these regulations. Obstruction and Double Parking Legislation has enabled the Council to enforce obstructions where this is due to double-parking or parking too far away from the edge of the carriageway. Exercising this power of enforcement allows the Council to address nuisance and obstructive parking and relieves pressure on Police time. The Council will continue to enforce against "double parking". Any vehicle parked on the highway, other than in a designated parking place, could be considered to be causing an obstruction under the Highways Act 1980 section 137 or under common law, which allows the public to pass and re-pass unhindered over the public highway. Section 137 of the Highways Act describes the offence of wilful obstruction of free passage along a highway and its penalty. Under Regulation 103 of the Road Vehicle (Construction and Use) Regulations 1986, it is stated that no person in charge of a motor vehicle should cause their vehicle to stand on a road so as to cause an obstruction. Section 22 of the Road Traffic Act (RTA) 1988 (as amended by the 1991 RTA) states: - "if a person in charge of a vehicle causes it to remain at rest on a road in such a position or circumstances as to involve danger of injury to other persons using the road he will be guilty of an offence". Penalty points are obligatory for such an offence if found guilty and obstruction of the highway is an offence that is largely enforceable by the police rather than the Council. 3.2 Restrictions applied by the Council In addition to the introduction of Controlled Parking Zones (CPZs), there are a number of options available to the Council to control where vehicles stop and park and these are outlined below. They have the effect of preventing any vehicles from stopping during the controlled hours other than to set down or pick up passengers.

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School Keep Clear’ Markings The Council has introduced keep clear markings outside most schools in the borough and most of these are formalised through Traffic Management Orders and are enforceable. The purpose of the markings is to:-

• maintain sight lines for children crossing the road to/from school

• maintain good access for emergency vehicles and to facilitate evacuation School keep clear markings prevent any vehicles from stopping. They attract a considerable number of infringements both at the start and end of the school day and it is recognised that parents dropping off and picking up their children cause this. Parking Enforcement’s response to these situations is:

• At the start and end of the school day we respond to requests for enforcement

• Where there has been no request for enforcement we visit schools on a programmed basis and, where the driver is seen, move vehicles on

• During term time, the start/lunch time and end of the school day, we will issue PCNs to any vehicle seen on a school keep clear marking even when the driver is present

The restriction is primarily there to improve safety. Failing to adequately enforce the restriction (or having a policy that accepts that full enforcement of the restriction is not desirable) not only endangers our children but could result in the Council being party to injury compensation claims. Waiting Restrictions Waiting restrictions are only used when absolutely necessary to achieve a clearly stated objective or to deal with a demonstrable problem. As such they attract a high priority for enforcement. Single and double yellow lines indicate that waiting restrictions are in place. ‘Single yellows’ indicate a restriction that applies for any period less than 24 hours. A time plate shows the times of control unless the restriction is in a CPZ and the hours of operation coincide with the CPZ operating times. Double yellow lines operate 24 hours a day, 365 days a year. As such, a time plate is not required. Waiting restrictions are used to: -

• Facilitate road safety by keeping sight lines clear at junctions

• Facilitate commercial activity by "reserving" space that can be used for loading and unloading for a maximum period of 40 minutes

• Reducing congestion by preventing parking that would obstruct traffic flow

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The majority of waiting restrictions in Hounslow are on strategic and distributor roads, where they are largely introduced to remove obstructive parking at locations such as the approaches to traffic signal junctions or at bus stops. These also aim to assist in reducing traffic congestion and consequently air pollution. Waiting restrictions across the Borough are applicable over many different time bands. The Council is working towards a more consistent approach for restrictions to reduce confusion amongst motorists. However, road users have a duty to ensure they are familiar with the restrictions in the area they wish to park. Other than within Controlled Parking Zones (CPZs), there are fewer restrictions in residential areas. Where they are introduced it is generally at potentially dangerous locations such as close to junctions, on bends, outside schools, where visibility of other motorists is obstructed and where restrictions may improve road safety and reduce accidents. Pressure on available on-street parking space has led to increasing abuse of the Highway Code’s basic rules regarding parking in obstructive or dangerous places. More restrictions in conjunction with enforcement are, therefore, required to increase compliance with these basic rules and thereby to improve road safety. In order to deal with these changing situations there is an ongoing review, rationalisation and upgrading process for waiting restrictions. As part of a systematic approach to the design and application of waiting restrictions the following strategy has been adopted:-

• Waiting restrictions will generally apply “At any time” on strategic roads and from “7am to 7pm” on strategic and distributor roads.

• “At any time” waiting restrictions will be introduced in locations where parking is potentially dangerous.

• “At any time” waiting restrictions will gradually be introduced at all road junctions. Priority will be generally given to junctions with the highest personal injury accident records.

• “Side road returns”, the distance that a waiting restriction extends away from the corner of a junction, will be a minimum of 10m (approximately 2 to 3 car lengths).

Loading Restrictions Loading restrictions are used in conjunction with waiting restrictions and have the effect of removing the ability to load and unload which is permitted on yellow lines as outlined above. This prevents stopping by vehicles that would normally be allowed to park on yellow lines, such as Disability (Blue) Badge holders. In general, loading restrictions are introduced in areas where such loading would be obstructive or dangerous or would increase congestion and delays during peak traffic periods. Loading restrictions are denoted by yellow kerb markings placed on the kerb at right angles to the kerb. A single kerb marking indicates that the restriction operates less than 24 hours and a

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double indicates 24 hours, 365 days a year. A time plate indicating the hours of the restriction must always be shown, even if the hours coincide with those of the CPZ or are in 24 hour operation over 365 days of the year.

• Loading restrictions on strategic and distributor roads will generally apply from 7am to 10am and from 4pm to 7pm.

• “At any time” loading restrictions will be introduced at all locations where there is a potential for dangerous obstruction.

Stopping for the purpose of loading and unloading goods is permitted on a waiting restriction (where no loading restriction is present) for up to 40 minutes providing it is constant. Waiting and loading restrictions are only imposed when absolutely necessary and in order to: achieve a road safety objective and prevent obstruction by parked vehicles. Waiting and loading restrictions attract a high enforcement priority and where possible this is carried out by CCTV. Appendix 3 contains a list of Controlled Parking Zones in Hounslow and their hours of operation. What constitutes loading and unloading? This is not defined in the legislation or in the Council's TMO. However, definitions have been provided by decisions by Parking Appeals adjudicators in cases that have considered the process. LB Hounslow has adopted these principles until such time as the Department of Transport issues regulations. The following information, when considering the issuing or appeal of PCNs, will guide Civil Enforcement Officers and our appeal processing staff. For commercial vehicles it is considered necessary that they be able to park close to the premises where they are delivering or collecting goods, as there are considerations of health and safety and security involved in the delivery and collection process. The goods involved do not have to be heavy or bulky and the delivery process can include checking goods and paperwork. However, the goods do have to be pre-ordered and the delivery or collection process should be completed as soon as possible without any undue delays. Waiting for the premise to open or warehouse staff to arrive does not constitute legitimate loading or unloading. Although private delivery and collection activities may involve heavy or bulky goods, there is a distinction between these and commercial loading. For the private motorist, the goods must be bulky or heavy so that they could not easily be carried by hand and it, therefore, becomes necessary for the vehicle to be parked close to the premises. The goods must be pre-ordered and the process must be completed as soon as practicable.

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Exemption: Setting down/ Picking up, No Waiting Ban explained

Vehicles are permitted to set on a "no waiting loading/ unloading" restriction and although not a legislative requirement London Borough of Hounslow currently has a 2 minute observation policy during which time a vehicle will be observed for any signs of setting down/picking up. Where no such activity is observed during this period the vehicle is deemed to be parked and a penalty charge notice (PCN) will be issued.

Where setting down/picking up activity is observed there is no set time limit with regards to passengers boarding or alighting and if it is apparent that the passenger is elderly or disabled the action of boarding/alighting can take as long as necessary. However, this action must be clearly observable by the CCTV operator or Civil Enforcement Officer and if it is not, a PCN will be issued. Motorists are not permitted to set down and pick up passengers at marked bus stop locations, yellow box junctions and pedestrian crossing / zig zag lines. Controlled Parking Zones (CPZs) Every metre of kerb space within a CPZ is controlled. CPZs are put into operation for areas experiencing conflicting demands for parking at certain times of day or throughout the day. The controls used are a combination of: -

q waiting restrictions (yellow lines) q loading restrictions (kerb blips) q zig-zag markings (pedestrian crossings, schools, hospitals) q permitted parking places q parking for permit holders q parking for casual use (normally pay and display) q parking for shared use (permit holders and casual users) q loading bays q disabled persons parking bays

Traffic signs are situated at all the access points to a CPZ showing the hours of operation. The Council installs signs on each street showing specific restrictions where they may differ from the CPZ hours of operation. Section 5 covers CPZs in greater detail. Controlled Parking Places Without going to the extent of introducing a full Controlled Parking Zone it is possible to introduce limited on-street controlled parking places. The Council has introduced these in a small number of locations, principally around busy local shopping parades for the benefit of shoppers. These have normally been introduced following petitions from shop owners for economic support and complaints from nearby residents concerning visitors taking limited parking space supply.

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The control usually involves limiting vehicles to a maximum stay of 20 minutes (to achieve good turnover for the shops) but no charge is made and therefore, there is no need to provide a pay and display machine. There is, however, an increasing problem with "free parking bays" which are more difficult to enforce for the reason that the Civil Enforcement Officer must visit the location at least twice over 20 minutes to discover any motorists overstaying their welcome. An awareness campaign to encourage users including shop owners to adhere to the spirit of use for these parking bays will be carried out in high profile areas at least once in the year Regulations in force at Council car parks An Order is in place to control the use of ‘off-street’ car parks, specifying the opening times, charging hours, permitted class/es of vehicle, maximum length of stay and scale of charges for each car park. The Order also includes regulations relating to pay and display tickets and various by-law style rules controlling how individuals should park. Full details of all car parks and spaces can be found at Appendix 4. 3.3 Bus Lanes The London Borough of Hounslow fully encourages the use of public transport. Bus lanes are introduced to give priority to buses as part of a range of measures designed to improve the reliability of public transport in London and reduce journey times made by public transport. Consequently, the Council intends that all bus lanes in the Borough should be enforced during peak travel times. At most locations this will be between 7am-10am and 4pm-7pm Mon-Fri. Bus lanes will be sign posted with the restrictions that apply. Under current legislation, bus lane infringements can only be enforced using CCTV equipment. It has been proven that the enforcement of bus lanes in this manner leads to a significant reduction in bus lane infringements within a few months following their introduction. CCTV enforcement has a number of other advantages; it is able to provide enforcement in historically hard to enforce areas, poses no risk to a Civil Enforcement Officer and encourages compliance with the regulations. In locations that are enforced using CCTV, the Council always erects signs on the street warning that CCTV cameras are in use. This gives drivers the opportunity to ensure that they are not breaking the regulations. 3.4 Signs and lines Signs and lines must be legally compliant, well maintained and regularly checked. When new restrictions are introduced, the Council must lay the correct lines and erect the proper signs. If correct lines and appropriate signs are not in place, intended restrictions cannot be enforced. The Traffic Signs Regulations and General Directions specify in precise detail the signs that must be used to indicate parking restrictions. Where there is an unusual or non-standard type

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of restriction, the Department for Transport is requested to specifically authorise each sign and, quite often, its location. The Council’s Highways and Traffic Teams monitor signs and lines to ensure that they are in place and provide an inventory of faults. Civil Enforcement Officers also report discrepancies. Complaints and reviews of PCN cancellations are other sources used to provide feedback and check inaccuracies in signage and road markings. The Council endeavours to take remedial action as soon as possible when problems are identified and will introduce a regular review of signs and lines compliance to ensure that all restrictions in the borough can be properly enforced. However, minor deviations to lines do not render the parking control invalid. Motorists should ensure that they continue to park within the spirit of the legislation.

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4 Exemptions, Dispensations and Suspensions

While they may appear very similar, Suspensions, Dispensations and Exemptions have quite specific meaning when it comes to Parking Regulations, not only in relation to CPZs but more generally. This section explains:

q The exemptions included in the Council's Traffic Management Orders q The availability of dispensations from the waiting and loading restrictions q The Council’s ability to suspend certain parking regulations

4.1 Suspensions Having introduced or "designated" a permitted parking place such as permit holder, shared use, pay and display, doctor, persons with disabilities, etc., it may be necessary to suspend it for a short time. Unless there are exceptional circumstances, the Council will only suspend a designated parking place in the following situations:-

a) to facilitate maintenance and repairs to the highway b) to facilitate maintenance and repairs to services (gas, water, electric, telecoms etc.)

buried within the highway c) weddings (only for the bridal carriage) d) funerals (hearse only) e) business or domestic removal f) building works (skip and loading) g) filming h) community events i) trade events j) VIP visits

The suspension of parking bays is normally prompted by the request of a resident, resident service provider (Removal Company, builder etc) or utility company (gas, telecom etc). The request is made in the first instance to the Parking Services who maintain records of all suspensions. The Operational Support team, then ensure that the appropriate signage is displayed at the location. Every effort is made to reduce the inconvenience of suspended parking bays. It is our normal practice to erect signs seven days in advance and encourage applicants to apply at least 10 days in advance. This allows a reasonable period of advance warning for the general public. A charge is levied on each suspension to ensure that parking spaces are returned to their designated use as promptly as possible. Suspensions generally carry an admin charge and

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per bay/ per day charge, see the website for current charges, although statutory utilities only pay for the first day of any suspension. The Council does not charge for suspensions in the following circumstances:-

a) funerals b) when a suspension is required to facilitate vehicular or pedestrian traffic movement

during a development programme To minimise the inconvenience of parking bay suspensions the Council will:-

a) only grant a suspension when absolutely necessary b) restrict the suspension to the minimum space required to perform the task or carry out

the event c) restrict the duration of the suspension to the shortest possible amount of time d) consider the size of suspension in conjunction with the duration (i.e. a long term

suspension is more acceptable if only a short length of kerb is taken) e) subject applications for suspensions to a minimum 7 days notice period to enable those

affected to be suitably notified f) choose to suspend free or "pay and display only" bays rather than "permit holder only"

or "shared use" bays where there is a choice g) ensure that suspensions are correctly and clearly signed h) monitor suspensions to ensure they are removed within agreed time and when no

longer required In exceptional circumstances the Council may accept suspensions at short notice. These requests are treated on a case by case basis. Residents should, therefore, look out for "parking suspended" signs and comply with them as designated parking bays in the Borough could be suspended at any time. At the time of sign placement, details of all vehicles in the suspended area are recorded and the signs are photographed. Normally a minimum of two signs are placed at each location, although their exact placement is dependent on availability of street furniture. At the conclusion of the suspension the signs are re-photographed and removed. Signs currently used are a rigid foam board, in high visibility yellow, approximately 2 feet square. Full details of the duration, location and nature of the suspension are entered in permanent marker. Alternative parking arrangements are not normally made as most suspensions are relatively short in duration and kerbside length. However, in the case of major suspensions (e.g. Thames Water Mains Replacement Program) alternative parking provision is considered. Civil Enforcement Officers enforce as per the suspension board. Information collected at the time of board placement is used to assist with the enforcement process.

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Any vehicle parked in a suspended parking bay that is not registered to use the bay will be issued with a PCN and authorised for removal to the Council's car pound. Removal is appropriate because the parking bay is required for another use during the period it is suspended. If a vehicle was parked in the area of suspension at the time the signs are erected and has remained unmoved the Council may choose to relocate the vehicle to another safe and legal parking area, where possible. A vehicle displaying a Blue Badge, parked in a suspended parking place, will receive a PCN and will be relocated to the nearest safe and legal parking place. There may be occasions when suspensions are introduced without warning. In these instances it will not be possible to give the 7 days notice of bay suspension. Any vehicle that is illegally parked in the bay at the time the suspension comes into effect will be issued a PCN and removed to the car pound. 4.2 Dispensations A "dispensation" is short for "dispensation from the waiting and loading restrictions". It is Council policy only to introduce waiting and loading restrictions when absolutely necessary. It follows, therefore, that a dispensation from the waiting and loading restriction can only be granted where there is no alternative. On receiving an application for a dispensation, the Council will examine whether it is possible to carry out the task in a different manner;

a) outside the hours when the restrictions apply b) by correctly using a permitted parking place in the vicinity of (but not immediately

adjacent to) the destination Underlying its decision making process are the following considerations:

a) finding alternatives to inconveniencing other road users b) granting dispensations for special one-off events c) assessing increased risk to public safety

The Council will consider applications for dispensations to allow:-

a) major building works b) removals c) delivery and collection of cash and high value items where the vehicle requires a

dispensation to get close to the destination premises. This acknowledges that some routine "dispensations" may be allowed and reflects the fact that secure deliveries will

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often be irregularly scheduled for security reasons, making it difficult to deliver during permitted times

A dispensation does not give permission to mount the footway. It is relevant to mention this here because waiting and loading restrictions are often imposed when the carriageway is narrow. When the carriageway is narrow, delivery drivers often feel that blocking the footpath for pedestrians is preferable to blocking the carriageway. The correct action is to carry out the delivery or task as quickly as possible and move away. The Council will issue tickets (PCNs) to any vehicle with one or more wheels on the footway regardless of any dispensation that has been issued. Any dispensation from the waiting and loading restrictions is very specific, in that it will show the following details -

a) the location(s) where the dispensations may be used b) the times and date(s) when it may be used c) the reason it has been issued d) any conditions attached to its issue e) the vehicle registration number (VRN) of the vehicle in question must be shown and a

description of the vehicle (e.g. delivery van, removals lorry, mobile crane, concrete pump, armoured vehicle)

f) the name of the applicant or company name and their contact telephone number If the dispensation is not being used correctly and the requirements as to vehicle registration, location, times and dates are not met, a Penalty Charge Notice will be issued. Charges are levied for dispensation notices to cover the costs of processing applications and monitoring use. The fees are subject to annual review. See Appendix 4 for fees and charges. 4.3 Exemptions A TMO is required to impose most of the parking, waiting and loading regulations currently enforced by the Council. Exemptions from the regulations are also contained within the TMOs and these are designed for two major reasons:–

• To ensure that necessary commercial activities can continue

• To accommodate certain situations or activities

The Council's TMOs currently grant exemptions to the following classes of vehicle use:-

• Emergency services vehicles, i.e. police, ambulance and fire, whilst on official duties.

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• Buses providing a London Bus Service whilst waiting at a bus stop / stand/terminal and taxis waiting at a cab rank.

• Local Authority vehicles whilst being used in connection with statutory duties including bus lanes, box junctions and moving traffic contraventions (i.e. cleansing vehicles, gully emptying, highway and street furniture maintenance).

• Post Office (and other postal delivery service providers) whilst engaged in picking up or delivering postal packets.

• Gas, water, electricity and telecommunications providers whilst the vehicles are being used in connection with works on the highway or in emergency situations.

There are also exemptions that apply to any vehicle, but only in certain circumstances:

• Those displaying a valid blue badge (see further information below).

• A vehicle stopping to allow someone to board or alight from the vehicle.

• A vehicle prevented from moving due to circumstances beyond the driver’s control.

• Loading and unloading (discussed earlier in this document). 4.4 Exemption (Blue Badge) As with most London Boroughs, the national/international Blue Badge Scheme is recognised in Hounslow. Applications for badges are made to the Parking and Traffic Enforcement Team and considered in accordance with the criteria as set by the Executive Director - Adults, Culture and Community. The Blue Badge Scheme is more correctly known as the Disabled Person's Parking Exemption. The badge conveys a number of benefits to the holder, including an exemption from waiting restrictions (single and double yellow lines). Badge holders may park for up to three hours on single or double yellow lines (provided a loading ban - yellow kerb blips - is not in place). Additional benefits are available to Blue Badge holders when in Hounslow:-

• In commercial areas, on-street parking is provided for Blue Badge holders where appropriate.

• These spaces are clearly signed or marked.

• In car parks 6% of spaces are reserved for Blue Badge holders. Badge holders can park free of charge within a London Borough of Hounslow car park without limitation of time.

• Free parking, with a three (3) hour limitation of time in on-street pay and display, shared use and permit holder bays

• Residents with severe disabilities may apply for a formal disabled resident’s parking bay outside their home. This is not for their exclusive use (other holders of disabled resident’s permits may use it), but these bays generally remain free for the disabled resident in question.

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Blue badge holders are not permitted to park on loading restrictions or pavement/verges and, with increasing numbers of such badges, it is regrettably becoming necessary to step up enforcement to prevent dangerous and obstructive parking by inconsiderate badge holders. Such contraventions may necessitate removal. The Traffic Management Act 2004 includes provision for enforcement officers to inspect Disabled (Blue) Badges. Parking and Traffic Enforcement is working closely with Hounslow’s Audit Service on the implementation of various prevention and fraud detection measures. There are five main types of fraud committed which are as follows:-

• A false declaration is made to obtain the permit.

• The permit or badge is altered to extend the expiry date.

• Displaying a fake or copied badge.

• Use of a stolen badge.

• Where the badge is used by friends or family of the badge holder when that person is not a passenger in the vehicle.

Where badge holders are complicit in any of the above it jeopardises their rights and the badge could be suspended. Anyone charged with falsely using a badge can face a fine up to £2000. 4.5 Health Emergency Badge Scheme Hounslow participates in the Health Emergency Badge Scheme (HEBS) operated by the London Councils. The aim of the scheme is to assist parking for those persons involved in urgent emergency health care away from their normal base. Badges are issued to doctors, nurses, midwives and health visitors. The badge can only be used when visiting a patient to provide emergency or urgent healthcare.

Registered badge holders can park on meters or in pay & display bays without paying. Badge holders may also park in residents' bays and, if no alternative permitted parking spaces exist, can park on yellow lines. When parking in areas where it is normally prohibited, badge holders must ensure they do not cause obstruction or danger to road users. A PCN may be issued if the vehicle is parked on pedestrian crossing zones and access ramps or blocking emergency exits. The badge does not permit dangerous or obstructive parking on zig-zag markings, over dropped kerbs or parking on the pavement. Badge users must not stay longer than absolutely necessary. The exemption does not apply in the vicinity of the holder’s place of work. Using the badge in accordance with the conditions of use ensures that no PCN will be issued. If a vehicle showing

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the badge must be towed away, efforts will be made to contact the user at the address on the badge before any action is taken. All Health Emergency Badges are the property of the London Councils. Any use of a Health Emergency Badge outside the terms of these criteria may result in the badge being withdrawn or all the badges issued to a particular site being withdrawn. Parking in connection with routine non-emergency, non-urgent home visits is not covered by the HEBS. For these visits, staff should park legally, paying the appropriate charges if necessary, and/or walk to their appointment. Staff in the processing team will monitor use of the badge. If a Penalty Charge Notice is issued and if possible misuse is suspected, this is reported to enable an investigation to take place.

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5 Controlled Parking Zones

5.1 Purpose for Controlled Parking Zones Controlled Parking Zones (CPZs) are a fundamental component of national, regional and local transport policies. CPZs form part of the Mayor of London’s Transport Strategy and are an integral part of the Council’s Local Transport Strategy. A CPZ will have clear objectives and the controls that are introduced will be commensurate with achieving these. CPZs introduce uniform restrictions throughout an area. Every metre of kerb space is controlled during the hours in which the CPZ operates. The hours of operation are posted on every road by which a motorist can enter the CPZ. Where a single yellow line is imposed, there is no need for a separate time plate unless the hours differ from those of the overall CPZ – this has the effect of a significant reduction in sign clutter on streets. Nevertheless, there are occasions where repeater signs are desirable to reduce confusion to motorists. CPZ times are also shown on parking bay signs within the controlled area. CPZs may operate for a limited time during the day/week or 24/365. Significant consultation takes place with residents and local business prior to introduction. The Council introduces such zones where there is support for them. Controlled Parking Zones are introduced to:-

• Ensure adequate access and safety standards are maintained;

• Manage competing demands of different road user groups;

• Ensure a balance in parking provision between vehicles required for residents, disabled, delivery and service vehicles etc in residential areas;

• Reduce traffic congestion in the longer term and make essential vehicle journeys easier;

• Encourage a choice of more sustainable means of transport;

• Manage available parking space to ensure convenient short term parking is available for shoppers and visitors; and

• Ensure adequate access is maintained, particularly for emergency vehicles. 5.2 Consultation on CPZs CPZs have clear strategic and local advantages. However, they are only introduced following local consultation and after community support has been demonstrated. Statutory consultation involves public notices displayed on-street and within local publications. In addition, the Council will seek to gauge public support for the CPZ by sending leaflets to local residents and asking for a response.

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Once a CPZ has been designed and before its installation, the recommended design will be made available to the public who will have the opportunity to comment on the proposals. In designing a CPZ, the following issues are always considered:-

• Safety of all road users

• The need for steady movement of traffic

• Projected demands for day-time and night-time residents’ parking

• Convenient parking for people with disabilities

• The balance between parking for residents, visitors and local businesses

• Opportunities for and implications of the dual use of parking spaces

• Convenient parking provision for delivery and service vehicles

• Business permit requirements

• The volume of signage and reduction of street clutter

• Restraint on traffic growth by reducing available commuter parking

• Good practical design to support the efficient day to day operation of the zone such as:- o Casual parking located as close as possible to points of attraction such as shops o Pay and display bays (and therefore equipment) grouped so that in the event of a

unit failing it is a practical proposition to require the motorist to find and use an alternative working machine

o Financial viability, like only locating pay & display equipment where they are likely to generate sufficient revenue to recover their operating, maintenance and depreciation costs

• Standard hours of operation across the Borough, for ease of understanding by motorists, commensurate with achieving the stated objectives of the CPZ in question

. 5.3 Motor Cycle Parking The demand for parking by ‘two-wheelers’ in Hounslow is low. There are some ‘off-street’ motorcycle designated parking bays in the Borough. A charge is payable in respect of motorcycle parking in car park and on street pay and display bays. However, there is no charge levied in respect of on street parking in resident permit bays for motorcycles. Riders are expected to comply with all other restrictions, to park considerately - avoid dropped kerbs and not park on the pavement. Parking on the pavement is particularly dangerous for the blind and disabled and for young children who could touch a hot engine/exhaust. The Council, has, therefore, adopted a firm enforcement policy against illegally parked powered two-wheelers in this respect. 5.4 Non-CPZ Parking Controls Some of the regulations on roads outside the Council’s controlled parking zones have been in place for many years. Given the changing demographics and management challenges the Authority now faces, it is our intention to introduce regular reviews of locations and the parking regulations which apply to ensure that they are fit for purpose.

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However, we consider that existing controls provide a minimum acceptable standard and future amendment will strengthen enforcement, introduce additional regulations and seek to maximise consistency across the Borough.

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6 Permits

Permits Scheme The Council has introduced a number of permit schemes in accordance with Controlled Parking Zone (CPZ) objectives. The way in which the control is implemented is through the use of specific parking permit bays (resident, business, carer, visitor and medical permits), pay and display areas and yellow lines. In many cases a bay may be open to use by a variety of permit types or “paid for parking” users. In this instance, the bay is referred to as “Shared Use Bay”. All zones are given an identification tag which is placed on all parking place signs and repeated on all stationery i.e. permits, pay & display tickets etc. For example, the Bedford Park Controlled Parking Zone is known as zone “BP”. It is the permit holder’s duty to ensure that they display a valid permit relevant to the CPZ at all times. Failure to do so may result in a PCN being issued. The Council will make every endeavour to send out reminders in the form of text messages, email and/or letters. However, occasions may arise where this is not possible. The Council will not cancel PCNs in these circumstances. Resident Bays are highly discounted when compared to normal tariffs and protected spaces generally available when required. For these reasons Permits are highly desirable resulting in fraudulent applications. Anyone found to have submitted false information in the application process is likely to have their Permit revoked and prevented from applying for a Permit for up to 4 years. Appendix 8 includes detailed application criteria for the permits outlined below. 6.1 Resident’s Permits Resident permits allow the holder to park within the Resident Bays and Shared Use Bays (where resident permits are acceptable) of their Controlled Parking Zone. A resident of the Borough can apply for a Resident Parking Permit providing their principal address is within a CPZ and is not part of a ‘car free development’ There is no limit placed on the number of permits that can be issued to an individual (as many vehicles as that person has) or to the household. However, permit prices are adjusted so as to discourage excessive demand on kerb space. A charge is payable in respect of the first permit and any subsequent permits issued. Permits issued to second, third and subsequent vehicles in the household are charged at a higher rate.

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These higher levels of charge and planning requirements on new build properties are designed to reduce vehicle accommodation. This policy reflects the Council’s obligation to manage the use of limited kerb space available in the Borough for parking; this accords the policy contained within London Borough of Hounslow’s Local Implementation Plan (LIP). Permits are issued for one year only. Applications can only be accepted when supported with proof of residency, vehicle ownership and reference to current address within insurance documentation. If you change your vehicle during the period of the permit, you can request that the permit be changed, an administration fee is payable prior to any changes being made to the permit. If you lose or damage your permit you will be charged an administration fee to replace it. If the permit is stolen the permit will be replaced free of charge upon production of a police crime reference number. If you no longer live within the CPZ, by surrendering a valid permit you may qualify for a refund if 3 months or more is left to the permit’s expiry date. If you move to another area of the borough which also has a CPZ then we will issue you with a replacement permit for the new zone up to the expiry date of the old one. An administration fee is charged to carry this out. If your vehicle is off the road because of an accident or major repair and you have been provided with a courtesy car, you must remove the valid permit from your own vehicle and must clearly display it in the windscreen of your courtesy car. You must email the Parking Office immediately parkingpermits@hounslow.gov.uk to confirm details of your current permit and the registration details of the courtesy car in which it will be displayed. You will be contacted with a reference number which must be displayed in the vehicle. Please note:

• Child-minders or nannies do not qualify as residents and cannot apply for this permit. Business or Visitors permits may prove a suitable alternative.

• From 1 April 2011 Residents will be required to provide original documentation once every four years. Upon annual renewal a scan or photocopy of insurance documentation containing address and vehicle registration number (VRN) must be provided with application form and payment before a Permit can be issued. All other conditions remain unchanged.

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6.2 Temporary Resident’s Permit These are available to allow applicants who cannot provide all the required documentation to obtain a full Residents Permit. They are chargeable and valid for 1 month with a maximum of 3 permits per year. They are to be used as Resident Permits (see above) and will be priced according to the number of permits registered to the premise. These permits are also available for long term visitors (up to 1 month). A maximum of three Temporary Permits per household in any given year can be applied for. There are no exceptions to this number and proof of circumstances is required upon application 6.3 Resident Visitors’ Permit Resident’s living within a CPZ may purchase Resident’s Visitor Permits which can then be used for their relative carers, tradesmen or visitors when they need to park on street; the permit must be displayed in the visitor’s vehicle You are not required to have a Resident Parking Permit to purchase Resident’s Visitor Permits; however, proof of residency is required when applying. Each permit is designed to allow for up to 30 hours of parking. A maximum of ten Short Term Visitor Permits per household will be issued in any one year. 6.4 Carer Permits Carers who regularly visit sick or dependant residents and provide them with routine care can apply for a Carer Permit. Proof of resident address and the care issue is required. Carer Permits must be used as if they were Residents Permits (see above). These permits are valid for 1 year. This permit is designed for ‘professional’ carers. Relatives and friends who care for sick or dependent relatives should use the Resident Visitors permit provided. These are more cost effective parking benefits without the requirement for detailed proofs. See 6.3 above for further details.

Please note that child-minders or nannies do not qualify as carers and cannot apply for this permit. Business or Visitors permits may prove a suitable alternative.

6.5 Business Permits Applications may be made by anyone with a business within a particular zone. Business Applicants do not have to be a resident within the Borough. Business Permits are valid in Business Bays and Shared Use Bays (where business permits are applicable) of their Controlled Parking Zone.

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Business permits are only valid for the vehicle registration number and the zone shown on the permit and are not transferable. If you change your vehicle during the period of the permit, the permit will be changed; you will be charged an administration fee. If you lose or damage your permit you will be charged an administration fee to replace it. If the permit is stolen the permit will be replaced free of charge. If the business moves outside of the CPZ, by surrendering a valid permit you will get a refund for each complete unused month left on the permit up to the permit’s expiry date. If the business moves to another area of the borough which also has a CPZ then we will issue you with a replacement permit for the new zone up to the expiry date of the old one; you will be charged an administration fee. 6.6 Medical Permits Bona-fide medical staffs that are required to make home visits to clients for medical reasons can apply for Medical Permits. These permits must be used as if they were Resident Permits; they are not valid on any other type of restriction. The permits are non-zone specific and the holder of the permit can park in any zone; these permits are valid for 1 year. Medical permits must not be used in Council car parks or parking places within 750 metres of the permit holder’s clinic, surgery or main place of employ. Those found using permits in this manner will have them revoked and shall be liable for any PCN issued. 6.7 Operational Permits (Internal and External) Departments that are part of the internal structure of the Council can apply for internal Operational Permits. Permits are issued to staff upon application who are required to make frequent visits in the execution of their duties. They must only use passes for such and not for parking at or near their place of employ. Organisations that work in partnership with the Council may also apply for an external Operational permit under the same terms. Applications must be accompanied by a support statement from the applicant’s Head of Service. These permits may be used in Residents Bays; shared-use bays; pay and display bays and Off-Street Car Parks operated by the London Borough of Hounslow. Employees of the council and its partner organisations found to be using permits other than for work related site visits may have their permits withdrawn. Operational permits must not be used in Council car parks or parking places within 750 metres of the employee’s or agent’s main place of employ. Staff found using permits in this manner will have them revoked and matters reported to relevant service heads responsible for those staff found using their permits in this manner.

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6.8 Car Park Season Tickets The Council invests in car parks for two strategic reasons 1) to assist with alleviating traffic density on its road network particularly in built up areas and 2) as an investment. Within those car parks where there are sufficient spaces the Council offers Season Ticket parking. This allows persons who visit the Borough regularly to purchase permits at a commercial rate that is competitive with daily charges. Season tickets can be purchased in advance on either quarterly, six monthly or annual bases. Prices may vary according to location to a maximum of £1500 p.a. Refunds may be considered for full price annual season tickets where 3 months or more remains to expiry date. 6.9 Car Clubs and Electric/Zero Emission Vehicles In order to promote sustainable methods of transport, the Council provides various incentives. In the context of parking places, permits are issued for companies that operate car clubs or rent electric vehicles. Permits are issued to car clubs for ‘ANY’ vehicle and are not vehicle specific. For both car clubs and zero emission vehicles discounts for permits are applied. 6.10 Special Events There are occasions when special circumstances arise when Parking & Traffic Enforcement will be required to make a small, one-off adjustment without prejudice to its overall aims. Some examples of circumstances that will require a change of enforcement are local and general elections and religious festivals. The Council will make temporary and specific provision for religious and similar festivals, upon request and provided that it would not cause significant problems. Each request for enforcement variations for religious festivals is treated as an individual case and procedures are in place to deal with each situation individually. 6.11 Fraud and misuse of Permits The Council offers permits for the benefit of its residents and stakeholders within the community. LB Hounslow takes seriously fraudulent applications, false declarations with the intent to deceive and the misuse of permits for pecuniary gain. Any permit holder found to have acquired a permit falsely or misused it by fixing it to other vehicles either not registered and/or not belonging to them will have the benefit withdrawn. Fees paid will not be refunded and future applications will be denied. Civil Enforcement Officers will also check permits for enforcement purposes and may issue PCNs for parking

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without displaying a valid permit. Vehicles parked in resident pays without valid permits are also liable for removal.

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7 Legal Implications

7.1 How the Council Collects and Processes Your Personal Information under the

Data Protection Act 1998 The aim of the Act is to open up the inner workings of government departments and public bodies. The general principle is that people have a right to know and should not have to demonstrate a need to know. The personal information that you have provided to parking Services may be processed by other Council service areas where appropriate to facilitate the provision of services in respect of any of the Council’s activities including (but not limited to) benefits, to verify data accuracy, housing, environmental health and care services. There may be a need to share with external partners and organisations e.g. London Councils and other enforcement agencies, other local authorities or information may be used in the prevention and detection of fraud and crime. A full list of what information we control and process and for what purposes is set out in the Council’s data protection notifications filed annually with the Information Commissioner. All information collected will be processed and held securely under the principles of the Data Protection Act 1998. For further information on data protection and the Council’s use of information sharing please contact Robert Dela-Salla, Head of Customer Services, Civic Centre, Lampton Road, Hounslow, TW3 4DN The Data Protection Act does not allow third party involvement without express written consent from the person directly affected by the matter. 7.2 Freedom of Information Act The Freedom of Information (FOI) Act 2000 gives you right of access to information held by public authorities. The aim of the act is to make public authorities more open and accountable. The enquirer is entitled to be told whether the council holds the information (this is known as the duty to confirm or deny) and, if so, to have access to it. Access can include providing extracts of a document or a summary of the information sought, or access to the original document. The Act recognises the need to preserve confidentiality of sensitive information in some circumstances and sets out a number of exemptions, which are capable of limiting the duty to supply information alone, or both the duty to supply information and the duty to confirm or deny. For further information on the Freedom of Information, please contact environmentcomplaints@hounslow.gov.uk

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8 Future developments in Hounslow

8.1 Moving Traffic Moving Traffic Contraventions are listed in the Highway Code. They include contraventions such as entering a road through a 'No entry' sign, driving into pedestrian zones, and making right or left turns when advised not to do so. It is important to aid the free flow of traffic that drivers comply with these instructions. Non adherence to moving traffic restrictions can have serious road safety implications. It is intended that Hounslow introduce Moving Traffic contraventions by the end of this year. Prior to the introduction of these restrictions the parking team will ensure that signs are erected in areas where moving traffic will be enforced. Publicity material will be distributed to ensure that both residents and visitors to the borough are fully aware when Hounslow will be formally adopting powers to enforce moving traffic. It is expected that warning notices will be sent out for the first 14 days when a camera site goes live prior to issuing Penalty Charge Notices. 8.2 Automatic Number Plate Recognition (ANPR) vehicle ANPR vehicles will be introduced to Hounslow to monitor road safety areas. The vehicles will complement the existing network of CCTV cameras and Civil Enforcement Officers. The vehicles will enforce parking, bus lane contraventions through the capturing of CCTV images, in the latter part of 2011 through "formal adoption of powers" the vehicles will begin enforcement of "moving traffic contraventions". This will assist the authority in achieving compliance by providing compelling evidence of dangerous parking, particularly around schools and at busy junctions where parking and other restrictions are prohibited. Other anticipated benefits of the scheme:

• Reduction in challenges to PCNs issued by CCTV

• Visual evidence that a contravention has occurred and that our enforcement operation is carried out correctly, fairly and consistently.

• Increases Civil Enforcement Officer safety (provides evidence of any abuse) Motorists parked in contravention will receive notices through the post detailing the contravention. Sign / marking Requirement, restriction or prohibition

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APPENDICES

The Parking Enforcement is also subject to an Independent Scrutiny Panel Review. The Council is working on developing its protocols for publication. The table below outlines the documents we aim to have available for public viewing and guidance.

The following are Appendices to our policies that detail the systems, procedures and codes for conducting our business: -

App No.

Title

1.

• Differential Parking

• Observation times

2.

Guidance on PCN progression (Flowchart)

3.

List of CPZs & Hours of Operation

4.

Fees & Charges (Car Park, Permits & On-Street)

5.

The Representation & Appeals Process

6.

Vehicle Removals & Priority Criteria

7.

Cancellation Policy

8.

Information on Permit Applications

9.

Disabled Blue Badge Scheme

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Appendices 1

On Street - Higher Contravention 01 Description: Parked in a restricted street during prescribed hours. Observation Time: Three minutes (constant) Observation:

• If there is evidence of loading/unloading, CEO to log for minimum of 40 minutes casual observation

• If a valid blue badge and time clock, is displayed CEO, to log and not enforce within three hours

• If there is evidence of setting down/picking up passengers and luggage is observed, then casual observation to be followed.

Exceptions:

• Any vehicle displaying a valid LBH dispensation

• Emergency services vehicles (police, fire, ambulance etc.)

• Vehicles carrying out statutory work (water, gas, electricity etc.).

Charge (£): 100 Contravention 02

Description: Parked or loading/unloading in a restricted street where waiting and loading/unloading restrictions are in force.

Observation Time: None Observation:

• If there is evidence of setting down/picking up passengers and luggage is observed, then casual observation to be followed.

Exceptions:

• Emergency services vehicles (police, fire, ambulance etc.)

• Vehicles carrying out statutory work (water, gas, electricity etc.).

Charge (£): 100

48

Contravention 12 Description: Parked in a residents’ or shared use parking place or zone without clearly displaying either a permit or voucher or pay & display ticket issued for that place. Observation Time: Three minutes. Observation:

• If there is evidence of loading/unloading, CEO to log for minimum of 40 minutes casual observation

• If a valid blue badge is displayed then there is no limit on the duration of stay

• If there is evidence of setting down/picking up passengers and luggage is observed, then casual observation to be followed.

Exceptions:

• Any vehicle displaying a valid LBH dispensation

• Emergency services vehicles (police, fire, ambulance etc.)

• Vehicles displaying a valid Health Emergency Badge

• Vehicles carrying out statutory work (water, gas, electricity etc.)

• Vehicles displaying a valid LBH service voucher

• Vehicles displaying a valid LBH permit/voucher (resident permit/visitor voucher)

Charge (£): 100

Contravention 16 Description: Parked in a permit space without displaying a valid permit Observation Time: Three minutes Observation:

• If evidence of setting down/picking up passengers and luggage is observed, then

casual observation to be followed.

Exceptions:

• Any vehicle displaying a valid LBH dispensation

• Emergency services vehicles (police, fire, ambulance etc.)

• Vehicles displaying a valid LBH permit for that type of bay.

Charge (£): 100

Contravention 21

Description: Parked in a suspended bay or space or part of a bay or space Observation Time: None Observation:

• None Exceptions:

• Emergency services vehicles (police, fire, ambulance etc.)

• Vehicles carrying out statutory work (water, gas, electricity etc.).

Charge (£): 100

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Contravention 23

Description: Parked in a parking place or area not designated for that class of vehicle. This applies to motorcycle and coach bays only. Observation Time: None Observation:

• None Exceptions:

• Emergency services vehicles (police, fire, ambulance etc.)

• Vehicles carrying out statutory work (water, gas, electricity etc.).

Charge (£): 100

Contravention 25

Description: Parked in a loading place during restricted hours without loading Observation Time: Three minutes Observation:

• If there is evidence of loading/unloading, CEO to log for minimum of 40 minutes casual observation

Exceptions:

• Any vehicle displaying a valid LBH dispensation

• Emergency services vehicles (police, fire, ambulance etc.)

• Vehicles carrying out statutory work (water, gas, electricity etc.).

Charge (£): 100

Contravention 26 Description: Parked in a special enforcement area more than 50cm from the edge of the carriageway and not within a designated parking place. Observation Time: Three minutes Observation:

• None Exceptions:

• Emergency services vehicles (police, fire, ambulance etc.)

• Vehicles carrying out statutory work (water, gas, electricity etc.).

Charge (£): 100

50

Contravention 27 Description: Parked in a special enforcement area adjacent to a dropped footway The description, ‘parked adjacent to a dropped footway’ applies to a dropped footway, which includes driveways. For residential driveways authorisation is required via confirmation that the driveway has been registered with LBH. Driveways for shared-use residencies do not require authorisation. There is no authorisation required for enforcement at other dropped footways (i.e. sloping kerbs). Observation Time: Three minutes Observation:

• If there is evidence of loading/unloading, CEO to log for minimum of 40 minutes casual observation

• If evidence of setting down/picking up passengers and luggage is observed, then casual observation to be followed.

Exceptions:

• Emergency Services vehicles (police, fire, ambulance etc.)

• Proof of valid medical emergency

• Vehicles carrying out statutory work (water, gas, electricity etc.).

Charge (£): 100

Contravention 40

Description: Parked in a designated disabled person’s parking place without displaying a valid disabled person’s badge in the prescribed manner. Observation Time: Three minutes Observation:

• If a valid blue badge is displayed, then there is no limit on the duration of stay.

Exceptions:

• Any vehicle displaying a valid LBH dispensation

• Emergency services vehicles (police, fire, ambulance etc.)

• Vehicles carrying out statutory work (water, gas, electricity etc.).

Charge (£): 100

51

Contravention 45

Description: Parked on a taxi rank. Observation Time: None Observation:

• None Exceptions:

• Any vehicle displaying a valid LBH dispensation

• Emergency services vehicles (police, fire, ambulance etc.)

• Vehicles carrying out statutory work (water, gas, electricity etc.).

Charge (£): 100

Contravention 47

Description: Stopped on a restricted bus stop or stand. Observation Time: None Observation:

• None Exceptions:

• Any vehicle displaying a valid LBH dispensation

• Emergency services vehicles (police, fire, ambulance etc.)

• Vehicles carrying out statutory work (water, gas, electricity etc.).

• Proof of breakdown Charge (£): 100

52

Contravention 48

Description: Stopped in a restricted area outside a school when prohibited. Observation Time: None Observation:

• None Exceptions:

• Any vehicle displaying a valid LBH dispensation

• Emergency services vehicles (police, fire, ambulance etc.)

• Vehicles carrying out statutory work (water, gas, electricity etc.).

• Proof of breakdown Charge (£): 100

Contravention 62 Description: Parked with one or more wheels on or over a footpath or any part of a road other than a carriageway. The description, ‘parked with one or more wheels on the footway/grass verge’ does not apply on private footways or where footway parking exemption signs are displayed. Observation Time: None Observation:

• None Exceptions:

• Emergency services vehicles (police, fire, ambulance etc.)

• Vehicles carrying out statutory work (water, gas, electricity etc.).

• Proof of breakdown Charge (£): 100

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Contravention 99

Description: Stopped on a pedestrian crossing or crossing area marked by zigzags. Observation Time: None Observation:

• None Exceptions:

• Any vehicle displaying a valid LBH dispensation

• Emergency services vehicles (police, fire, ambulance etc.)

• Vehicles carrying out statutory work (water, gas, electricity etc.).

• Proof of breakdown Charge (£): 100

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Off Street – Higher

Contravention 81 Description: Parked in a restricted area in a car park. This applies to yellow hatched boxes. Observation Time: None Observation:

• None Exceptions:

• Any vehicle displaying a valid LBH dispensation

• Emergency services vehicles (police, fire, ambulance etc.)

• Vehicles carrying out statutory work (water, gas, electricity etc.).

• Proof of breakdown Charge (£): 100 Contravention 85

Description: Parked in a permit bay without clearly displaying a valid permit. This is only enforced in designated permit only areas of car parks. Observation Time: None Observation:

• None Exceptions:

• Any vehicle displaying a valid LBH dispensation

• Emergency services vehicles (police, fire,

ambulance etc.)

• Vehicles carrying out statutory work (water, gas, electricity etc.).

• Vehicles displaying a valid car park permit.

• Proof of breakdown Charge (£): 100

Contravention 87 Description: Parked in a designated disabled person’s parking place without displaying a valid disabled person’s badge in the prescribed manner. Observation Time: None Observation:

• If a valid blue badge is displayed then there is no limit on the duration of stay.

Exceptions:

• Any vehicle displaying a valid LBH dispensation

• Emergency services vehicles (police, fire, ambulance etc.)

• Vehicles carrying out statutory work (water, gas, electricity etc.).

Charge (£): 100

55

Contravention 91 Description: Parked in a car park or area not designated for that class of vehicle. Observation Time: Three minutes for motorcycle bays, otherwise None Observation:

• Verify the class of vehicle Exceptions:

• Any vehicle displaying a valid LBH dispensation

• Emergency services vehicles (police, fire, ambulance etc.)

• Vehicles carrying out statutory work (water, gas, electricity etc.).

• Proof of breakdown Charge (£): 100 Contravention 92 Description: Parked causing an obstruction. Observation Time: None Observation:

• None Exceptions:

• Any vehicle displaying a valid LBH dispensation

• Emergency services vehicles (police, fire, ambulance etc.)

• Vehicles carrying out statutory work (water, gas, electricity etc.).

• Proof of breakdown Charge (£): 100

56

Off Street - Lower Contravention 05 Description: Parked after the expiry of paid for time Observation Time: Three minutes Observation:

• If there is evidence of loading/unloading, CEO to log for minimum of 40 minutes casual observation

• If a valid blue badge is displayed then there is no limit on the duration of stay

• If there is evidence of setting down/picking up passengers and luggage is observed, then casual observation to be followed.

Exceptions:

• Any vehicle displaying a valid LBH dispensation

• Emergency services vehicles (police, fire, ambulance etc.)

• Vehicles displaying a valid Disable Badge

• Vehicles carrying out statutory work (water, gas, electricity etc.)

• Proof of breakdown Charge (£): 60 Contravention 06 Description: Parked without clearly displaying a valid pay & display ticket or voucher Observation Time: Three minutes Observation:

• If there is evidence of loading/unloading CEO to log for minimum of 40 minutes casual observation

• If a valid blue badge is displayed then there is no limit on the duration of stay

• If there is evidence of setting down/picking up passengers and luggage is observed, then casual observation to be followed.

Exceptions:

• Any vehicle displaying a valid LBH dispensation

• Emergency services vehicles (police, fire, ambulance etc.)

• Vehicles displaying a valid Disable Badge

• Vehicles carrying out statutory work (water, gas, electricity etc.)

Charge (£): 60

Contravention 19 Description: Parked in a residents’ or shared use parking place or zone displaying an invalid permit, an invalid voucher or an invalid pay & display ticket. This applies only to residents/shared use bays Observation Time: Three minutes Observation:

• If there is evidence of loading/unloading, CEO to log for minimum of 40 minutes casual observation

• If a valid blue badge is displayed then there is no limit on the duration of stay

• If there is evidence of setting down/picking up passengers and luggage is observed, then casual observation will be followed.

Exceptions:

• Any vehicle displaying a valid LBH dispensation

• Emergency services vehicles (police, fire, ambulance etc.)

• Vehicles displaying a valid Disable Badge

• Vehicles carrying out statutory work (water, gas, electricity etc.)

• Vehicles displaying a valid LBH permit/voucher (residents permit/visitor voucher)

• Proof of breakdown Charge (£): 60

57

Contravention 24 Description: Not parked correctly within the markings of the bay or space. This applies only when the vehicle is at least 50% over the parking place demarcation. Team manager authorisation is required. CEO required to add diagram to pocketbook Observation Time: Three minutes if loading and unloading is observed Observation:

• If there is evidence of setting down/picking up passengers and luggage is observed, then casual observation to be followed

Exceptions:

• Emergency services vehicles (police, fire, ambulance etc.)

• Vehicles carrying out statutory work (water, gas, electricity etc.).

• Proof of breakdown Charge (£): 60 Contravention 30

Description: Parked for longer than permitted Applies to all free bays and stop & shop bays and also used for blue badge holders overstaying the three hour limit on single and double yellow lines. Observation Time: Two observations establish the contravention i.e. the vehicle has stayed for longer than the permitted time. First observation: details of the vehicle location and front and rear valve positions should be recorded. Second observation (after expiry of maximum stay period) – details of vehicle location and front and rear valve potions should be recorded. PCN should only be issued if all details are the same. Observation:

• If there is evidence of loading/unloading, CEO to log for minimum of 40 minutes casual

• If a valid blue badge is displayed then there is no limit on the duration of stay

• If there is evidence of setting down/picking up passengers and luggage is observed then casual observation to be followed.

Exceptions:

• Any vehicle displaying a valid LBH dispensation

• Emergency services vehicles (police, fire, ambulance etc.)

• Vehicles displaying a valid Disable Badge

• Vehicles carrying out statutory work (water, gas, electricity etc.).

• Proof of breakdown Charge (£): 60

58

Contravention 80 Description: Parked for longer than the maximum period permitted. This applies to disabled bays with time limits Observation Time: Two observations need to be made. 1st observation

• Time of observation

• VRM

• Expiry time

• Vehicle valve positions 2nd observation

• VRM and valve positions to match those made on the 1st observations

Instant PCN after second observation Observation:

• If a valid blue badge with the time clock is displayed, CEO to log and not enforce within the time detailed on the bay.

Exceptions:

• Any vehicle displaying a valid LBH dispensation

• Emergency services vehicles (police, fire, ambulance etc.)

• Vehicles carrying out statutory work (water, gas, electricity etc.).

• Proof of breakdown Charge (£): 60 Contravention 82 Description: Parked after the expiry of paid for time Observation Time: Three minutes on expiry of P&D ticket Observation:

• If a valid blue badge is displayed then there

is no limit to duration of stay unless stated on the tariff board

Exceptions:

• Any vehicle displaying a valid LBH dispensation

• Emergency services vehicles (police, fire, ambulance etc.)

• Vehicles carrying out statutory work (water, gas, electricity etc.)

• Vehicles displaying a valid car park permit

• Proof of breakdown Charge (£): 60 Contravention 83 Description: Parked in a car park without clearly displaying a valid pay & display ticket or voucher or blue badge with time clock Observation Time: Three minutes Observation:

• If a valid blue badge is displayed then there is no limit to the duration of stay unless stated on the tariff board

Exceptions:

• Any vehicle displaying a valid LBH dispensation

• Emergency services vehicles (police, fire, ambulance etc.)

• Vehicles carrying out statutory work (water, gas, electricity etc.)

• Vehicles displaying a valid car park permit

• Proof of breakdown Charge (£): 60

59

Contravention 84

Description: Parked with additional payment made to extend the stay beyond time first purchased

The initial ticket that was purchased did not cover the entire time in the car park so the motorist purchased another ticket and displayed it as well. Observation Time: instant Observation:

• Vehicle initially logged when the first ticket is valid along with the valve positions. When another ticket is seen the valve positions will be checked and if unchanged a PCN will be issued. Details of both tickets will be recorded

• The contravention should only be used where parking time is limited to ensure a constant turnover of cars i.e. short stay car parks (shopping schemes)

• If someone decides that they need to stay longer in a car park or elsewhere where parking duration is not limited, we can allow an additional ticket to be purchased

Exceptions:

• Any vehicle displaying a valid LBH dispensation

• Emergency services vehicles (police, fire, ambulance etc.)

• Vehicles carrying out statutory work (water, gas, electricity etc.)

• Vehicles displaying a valid car park permit

• Proof of breakdown Charge (£): 60

Contravention 86 Description: Parked beyond the bay markings. The contravention occurs when a vehicle is parked outside a marked bay in such a position that the use of adjoining bays is prevented. Observation Time: Instant Observation: None Exceptions:

• Emergency services vehicles (police, fire, ambulance etc.)

• Vehicles carrying out statutory work (water, gas, electricity etc.)

• Proof of breakdown Charge (£): 60

Pay at

machine

Display Ticket

Max stay 2 hours

Mon-Sat 9am-7pm

60

Moving Traffic Contraventions

Contravention 34

Description: Being in a bus lane Observation Time: Instant Details:

• Applies to non-permitted vehicles driving or parking / stopping in a bus lane

Exceptions:

• Vehicles used for police, fire brigade or ambulance services

• Vehicles constructed or adapted to carry more than eight passengers (exclusive of the driver). This only applies if the bus symbol on the bus lane signage does not have the wording ‘local’ in it

• Licensed taxis (not private hire), motorcycles and pedal cycles

Charge (£): 120

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Appendix 2 – CEO Issued PCN

P CN Is s ue b y C EO

P aym en t w ith in 14

D a y s 5 0% d is co un t

M ake a n in fo rm a l

C ha lle ng e

P aym en t

R e ce ive dC ase C lo s ed

P a ym en t w ith in 28

D a ys

P aym en t

re c e iv edC ase C lo s ed

C ounc il s en d s

e n fo rcem en t n o tice

F u ll p a ym en t

w ith in 2 8 d ay s

M ake re p re sen ta tio n

a p pea l

C a se C lo s ed

C oun c il a cc e p ts

C oun c il re je c tsP a ym en t

re c e iv e d

C ase C lo s e d

A ppea l to P A TA S

A ppea l u nsu c ce s s fu l

fu ll p aym en t w ith in

2 8 D a y s

P a ym en t re c e iv e d

D o no t pa y

A ppea l s uc ce ss fu l,

P C N c an ce lled

D o N o th in g

C oun c il is s u e s C ha rg e

C e rt ific a te fo r the fu ll

c h a rg e p lu s 50 %

P ay a t th e in c rea sed

ra te w ith in 14 d ay s

C ase C lo s ed

D o n o t p ay w ith in

1 4 d a y s

PCN reg is te re d a s a d eb t w ith

T E C , N OR se n t to m o to ris t

P ay to ta l am oun t

ou ts ta n d ing

C ase C lo se d

D o no th ing

W a rra n t o f e x e cu tio n is s ued

D o no th ing

R eco ve ry by b a lli fs

P ro ce ss c an b e re ve rs ed by f illin g a

o u t o f t im e w itn es s s ta tem en t

P ro ces s ca n be rev e rs e d b y fil ling a

w itn e ss s ta tem en t w ith in 21 d ay s

If the g ro u nds fo r ap pea l

is t ic k e d u nde r o p tion 1 ,

th e n a n ew N TO w ill be

s en t to the m o to r is t

If the g ro u nd s fo r ap pea l is tic k e d

u nde r o p tio n s 2 , 3 , o r 4 , th e n it ca n

b e re fe rred to th e a d ju d ic a to r fo r a

d ec is io n

62

Appendix 2 – CCTV Issued PCN

CCTV PCN Is sued

P aym en t w ith in 21

D a ys 50% d isc oun t

P aym en t

R e ce ivedC ase C losed

P aym en t w ith in 28

D ay s

P aym en t

re ce ivedC ase C losed

C ounc il s end s

en fo rcem en t no tice

Fu ll paym en t

w ith in 2 8 da ys

M ake re p resen ta tion

appea l

C ase C losed

C ounc il a ccep ts

Counc il re jec tsP aym en t

rec e iv ed

C ase C losed

A ppea l to P A TAS

A ppea l u nsu cce ss fu l

fu ll pa ym en t w ith in

28 D a ys

P aym en t re ce ived

D o no t p ay

A ppea l suc ces s fu l,

P CN can ce lled

Do N o th ing

C ounc il is sue s C ha rge

C e rtif ic a te fo r the fu ll

c ha rg e p lus 5 0 %

P ay a t th e in c rea sed

ra te w ith in 21 day s

C ase C lo sed

Do no t pay w ith in

21 d ays

PCN reg is te re d as a deb t w ith

TEC , NO R sen t to m o to ris t

P ay to ta l am oun t

o u ts ta nd ing

C ase C losed

D o no th ing

W arran t o f exe cu t ion is sued

D o no th ing

R eco ve ry by b a llifs

P roce ss c an b e re ve rs ed b y fil lin g a

ou t o f t im e w itn ess s ta tem en t

P rocess can be reve rsed by filling a

w itne ss s ta tem en t w ith in 2 1 da ys

If th e g rounds fo r ap pea l

is t ic ke d unde r o p tio n 1 ,

the n a new N TO w ill be

sen t to th e m o to ris t

If the g ro und s fo r appea l is t ic ke d

unde r op tion s 2 , 3 , o r 4 , th en it can

be re fe rred to the ad jud ica to r fo r a

d ec is io n

63

Appendix 2 – Bus Lane PCN

PCN S en t

P aym en t w ith in 14

D a ys 50% d isc oun t

M ake in fo rm a l re p resen ta tion

(no te be low )

P aym en t

R e ce ivedC ase C losed

P aym en t w ith in 28

D ay s

P aym en t

re ce ivedC ase C losed

C ounc il s end s

en fo rcem en t no tice

F u ll paym en t

w ith in 2 8 da ys

M ake re p resen ta tion

ap pea l

C ase C losed

C oun c il a cc ep ts

C ounc il re jec tsP aym en t

rec e iv ed

C ase C losed

A ppea l to P A TAS

A ppea l u nsu cce ss fu l

fu ll pa ym en t w ith in

28 D a ys

P aym en t re ce ived

D o no t p ay

A ppea l suc ces s fu l,

P CN c an ce lled

Do N o th ing

C ounc il is sue s C ha rge

C e rtif ic a te fo r the fu ll

c ha rg e p lus 5 0 %

P ay a t th e in c rea sed

ra te w ith in 14 day s

C ase C lo sed

Do no t pay w ith in

14 d ays

PCN reg is te re d as a de b t w ith

TEC , NO R sen t to m o to ris t

P ay to ta l am oun t

o u ts ta nd ing

C ase C los ed

D o no th ing

W arran t o f e xe cu t ion is su ed

D o no th ing

R eco ve ry by b a llifs

P roce ss c an b e re ve rs ed b y fil lin g a

ou t o f t im e w itn ess s ta tem en t

P rocess can be reve rsed by filling a

w itne ss s ta tem en t w ith in 2 1 da ys

If th e g rounds fo r ap pea l

is t ic ke d unde r o p tio n 1 ,

the n a new N TO w ill be

sen t to th e m o to ris t

If the g ro und s fo r appea l is t ic ke d

unde r op tion s 2 , 3 , o r 4 , th en it can

be re fe rred to the ad jud ica to r fo r a

d ec is io n

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APPENDIX 3 London Borough of Hounslow Controlled Parking Zones (CPZ)

ZONE TMO Operational hours Date of Introduction

BM (North Brentford & Boston Manor)

53/09

Monday – Friday 09:00 – 18:00

05/10/2009

BSTN (Brentford Station)

27/09

Monday – Friday 09.30 to 17.30

21/05/2003

BP (Bedford Park)

20/09

Monday – Friday 09:00-18:00

29/03/1999

BL (Bedfont Lane)

51/09

Monday - Friday 09:30 – 18:30

05/10/2009

BU (The Butts)

37/09

Monday – Saturday 08.00 – 18.30

06/04/1998

CC (Central Chiswick)

22/09

Monday – Friday 16:30 – 18:30

Monday – Saturday 09.30 – 12.30

21/11/2000

CM (Chiswick Mall)

24/09

Monday – Friday 09.00 – 17.00

29/07/2002

CW (Chiswick West)

28/09

Monday – Friday 09.00 – 18.00

17/07/2003

EC (East Chiswick)

18/09

Monday – Saturday 09.00 – 19.00

24/08/1998

EC1 (East Chiswick Ext)

21/09

Monday – Saturday 09.00 – 19.00

27/09/2000

GE (Gunnersbury Estate)

31/09 Monday – Friday 09.30 – 11.30 3.30 – 5.30

31/01/2005

HG (Hatton Green)

29/09

Monday – Friday 09.30 – 17.30

27/01/2004

HH (Hounslow Heath)

10/06

Monday – Sunday 09.00 – 17.00

01/03/2006

HTCN (Hounslow Town Centre NORTH)

33/09

Monday – Friday 09.30 – 18.00

Saturday 09.30 – 12.30

20/03/1995

HTCS (Hounslow Town Centre SOUTH)

33/09

Monday – Friday 09.30 – 18.00

Saturday 09.30 – 12.30

20/03/1995

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HW (Hounslow West)

17/09

Monday – Friday 09.30 – 17:30

Saturday 09.30 – 12.30

29/06/1998

JR (Jersey Road)

42/09

Monday – Friday 10am – 12 noon

20/10/2008

MC (Mid Chiswick)

19/09

Monday – Saturday 09.00 – 19.00

01/03/1999

NFTE (North Feltham Trading Estate)

39/09

Monday – Friday 09:30 – 17:30

10/07/2000

OS (Osterley station)

25/10

Monday – Friday 09.30 – 17.30

26/02/2003

RIZ (Twickenham / Rugby zone)

LBR 49/99

Varying restrictive hours only on event/rugby days

20/08/1999

SG (Spring Grove)

30/09

Monday – Friday 09.30 – 17.30

27/04/2004

SH (Stile Hall)

34/09

Monday – Friday 10:00 – 12noon

30/10/2006

WM (West Middlesex) (Formally TW)

14/96

Monday – Saturday 8:00 – 20:00

03/06/1996

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Permit Free Controlled Parking Zones/’shopper schemes’:

Zone TMO Operational hours

Date of Introduction

Brentford Exemplar

40/09

Monday - Saturday 07.00 - 19.00

14/07/2003

Brentford Inner Core

26/09

Monday – Saturday 08.00 - 18.30

31/08/1993

Vicarage Farm Road

23/09

Monday - Saturday 07.00 - 19.00

03/07/1998

South Street 38/09 Monday - Saturday 09.30 - 17.00

30/05/2000

London Road 35/09

Monday - Saturday 08.00 - 18.00

11/12/1995

Zone TMO Operational hours

Date of Introduction

Feltham Inner Core

36/09

Monday - Saturday 08.00 - 18.30

15/01/1995

Capital Interchange Way

16/09

Monday - Saturday 07.00 - 19.00

19/05/1997

Chiswick Inner Core

32/09

Monday to Saturday 07:00 to 07:00

19/02/1990

Twickenham road 41/09

Monday to Saturday 09:30 to 17:00

19/05/2008

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APPENDIX 4 Fees and Charges

DETAIL OF CHARGE

NET

VAT

CHARGE

1 APRIL 2010 GROSS

REMARKS

OFF - STREET Contract Parking All Car Parks Replacement Permit

£

1,276.00 1,531.91

8.51

£

223.40 268.09

1.49

£

1,500.00 1,800.00

10.00

Per annum Mon – Fri Mon – Sat Applies to all contract parking permits

ON - STREET Residents Parking Permit Stile Hall (SH) & Gunnersbury (GE) 12 Month Permit 1st Vehicle 2nd Vehicle 3rd Vehicle 24 Month Permit 1st Vehicle 2nd Vehicle 3rd Vehicle Twickenham (R) 1st Vehicle 2nd Vehicle 3rd Vehicle

40.00 55.00 80.00

75.00 105.00 155.00

- - -

- - - - - - - - -

£40.00 £55.00 £80.00

75.00 105.00 155.00

- - -

All permits: Replacement permit or change of vehicle £10.00 except Twickenham Per annum Per 24 Month Free

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DETAIL OF CHARGE

NET

VAT

CHARGE

1 APRIL 2010 GROSS

REMARKS

ON - STREET Residents Parking Permit 12 Month Permit 1st Vehicle 2nd Vehicle 3rd Vehicle 24 Month Permit 1st Vehicle 2nd Vehicle 3rd Vehicle Administration Charge

£

60.00 80.00 130.00

115.00 155.00 255.00

30.00

10.00

£ - - - - - - - -

£

60.00 80.00 130.00

115.0 155.00 255.00

-

10.00

All permits: Replacement permit or change of vehicle £10.00 Per annum Per 24 Months 1 Month duration (maximum of 3) Rejected cheque/credit card payment – applies to all parking charges

Visitors Permits – short term Residents long term visitors permit Carer permits – all areas Medical Permits – all areas

15.00

32.50

32.50

32.50

- - - -

15.00

32.50

32.50

32.50

30 x 1 hour per line card 1 month duration (Max 3 permits per household per 12 month period) Per annum Per annum

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DETAIL OF CHARGE

NET

VAT

CHARGE 1 APRIL 2010 GROSS

REMARKS

Business Permits - Commercial vehicles

- Private vehicles Doctors permit Commercial use of Car Park Suspensions Waivers Dispensations

£

400.00

635.00

300.00

10.00

10.00

10.00

10.00

£ - - - - - - -

£

400.00

635.00

300.00

10.00

10.00

10.00

10.00

Per annum Per annum Per annum Per Bay/Per day plus admin fee £30.00 Per Bay/Per day plus admin fee £30.00 Per Vehicle/Per day plus admin fee £15.00 Per Bay/Per day plus admin fee £15.00

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On and Off Street Parking Charges *

On Street Off Street

Starting charge 10p per 3 mins 10p per 4 mins

1 Hour 2.00 1.50

2 Hours 4.00 3.20

3 Hours* 6.00 5.00

4 Hours* 8.00 7.00

5 Hours 9.50

Over 5 Hours 12.00

*subject to maximum stay indicated at parking place Off-Street Parking Spaces

AREA CAR PARK Postcode Number SPACES M/cycle bays

Brentford Albany Parade CP TW8 0JW 71 None

Hounslow Alexandra Road CP TW3 1BD 322 1bay space for 6 m/c

Chiswick Bath Road Chiswick CP W4 1NL 115 None

Hounslow Bath Road Hounslow West

CP TW3 3DH 51

2 bays

Hounslow Bath Road Hounslow CP TW3 3EB 120 5 bays

Hounslow Bell Road CP TW3 3NU 50 None

Feltham Bethany Way CP TW14 8HJ 22 None

Brentford Brentford Fountain CP W4 5SA 52 1 bay space for 2 m/c

Feltham Bridge House CP TW13 5DD 44 None

Chiswick Chiswick Common Road CP W4 1RR 20 None

Chiswick Chiswick Town Hall CP W4 4JN TBA None

Hounslow Grove Road

CP(Wheelhouse) TW3 3PT 83

1 bay space for 2 m/c

Hounslow Holloway Street CP TW3 1BD 171 None

Hounslow Kingsley Road CP TW3 1QA 67 None

Brentford Layton Road CP TW8 0QJ 106 None

Hounslow Montague Road E CP TW3 1LG 30 None

Hounslow Montague Road W CP TW3 1LG 81 None

Feltham New Road CP Feltham TW14 9BG 32 None

AREA CAR PARK Postcode Number SPACES M/cycle bays

Hounslow Prince Regent Road S CP TW3 1NE 30 None

Hounslow School Road CP TW3 1QU 107 1 bay space for 2 m/c

71

Feltham Sydney Road CP TW14 9BF 35 1 bay space for 2 m/c

Brentford Windmill Road CP (Brentford)

TW8 0QA 35 None

Isleworth Wisdom Court CP TW7 7AB 12 None

Brentford Brentford High Street CP TW8 8EQ 18 None

Hounslow Civic Centre Visitors cp TW3 4DN 49 None

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APPENDIX 5 Representation and Appeals Process Informal challenges Penalty Charge Notice (PCN) issued by a Civil Enforcement Officer (CEO) on street Under the Traffic Management Act (TMA) 2004 an informal challenge against a Penalty Charge Notice (PCN) issued by a Civil Enforcement Officer (CEO) on-street may be made within 28 days of the date the PCN is issued. Anyone is able to challenge the PCN at this stage. Challenges received within 14 days of the date the PCN was issued Whilst the legislation does not make the following requirements, if the challenge is received within 14 days of the issue date of the PCN, the London Borough of Hounslow will hold the case at the discounted amount (for one occasion only) until the challenge has been considered and responded to in full

• If the challenge is accepted the PCN will be cancelled and the relevant person will be informed in writing.

• If the challenge is rejected the relevant person will be informed in writing. They will also be re-offered a 14 day period in which a discounted payment would be accepted as full and final settlement to close the case. The options for contesting the PCN further will also be outlined in the rejection letter.

The London Borough of Hounslow will only offer the discounted amount on one occasion once the challenge has been rejected. Further correspondence will not lead to an extension of the discounted amount. Challenges received after 14 days have elapsed from the date the (PCN) was issued If correspondence is received after the expiry of the 14 day discount period, the London Borough of Hounslow will hold the case at the full amount until we have considered the comments and have sent a reply.

• If the challenge is accepted, the PCN will be cancelled and the relevant person will be informed in writing.

• If the challenge is rejected the relevant person will be informed in writing and will have 14 days from the date of the letter to pay at the full amount before the case progresses. The options for contesting the PCN further will also be outlined in the rejection letter.

If 28 days from the date the PCN is issued have elapsed and either the penalty charge has not been paid, or a challenge against it submitted, a statutory document called a Notice to Owner

73

(NTO) will be sent to the person appearing to the Council to be the owner. To obtain this information the council will make enquiries to the Driver and Vehicle Licensing Agency (DVLA). Please note that if a challenge against the PCN is received before a NTO is served, the council will endeavour to respond to this. However, if a NTO is served notwithstanding the challenge, representations must be made in the form and manner and within the time specified in the NTO. If they are not the chance to appeal the PCN further will be lost. Where a PCN has been issued for being in a bus lane Where a camera operator observes a vehicle via CCTV, who they believe to be in contravention by being in a bus lane, the Council will send a postal PCN to the person appearing to be the owner of the vehicle. An informal challenge against a PCN issued for being in a bus lane may be made within 28 days of the date the PCN is issued. Anyone is able to challenge the PCN at this stage. Challenges received within 14 days of the date the PCN was issued Whilst the legislation does not make the following requirements, if the challenge is received within 14 days of the issue date of the PCN, the London Borough of Hounslow will hold the case at the discounted amount (for one occasion only) until the comments have been considered and a reply issued.

• If the challenge is accepted the PCN will be cancelled and the relevant person will be informed in writing.

• If the challenge is rejected the relevant person will be informed in writing. They will also be re-offered a 14 day period in which a discounted payment would be accepted as full and final settlement to close the case. The options for contesting the PCN further will also be outlined in the rejection letter.

The London Borough of Hounslow will only offer the discounted amount on one occasion once the challenge has been rejected. Further correspondence or challenges will not lead to an extension of the discount amount. Challenges received after 14 days have passed from the date the PCN was issued If correspondence is received after the expiry of the 14 day discount period, the London Borough of Hounslow will hold the case at the full amount until we have considered the comments and have sent a reply.

• If the challenge is accepted, the PCN will be cancelled and the relevant person will be informed in writing.

• If the challenge is rejected the relevant person will be informed in writing and will have 14 days from the date of the letter to pay at the full amount before the council progress

74

the case. The options for contesting the PCN further will also be outlined in the rejection letter.

If 28 days from the date the PCN is issued have passed and either the PCN has not been paid, or a challenge against it submitted, a statutory document called an Enforcement Notice (EN) will be sent to the person appearing to the Council to be the owner. Please note that if a challenge against the PCN is received before an EN is served, the Council will endeavour to respond to this. However, if an EN is served notwithstanding the challenge, representations must be made in the form and manner and within the time specified in the EN. If they are not the chance to appeal the PCN further will be lost. Representation & Appeal Process Representations The keeper should be aware that according to legislation the owner of the vehicle is responsible for a PCN regardless of who was driving the vehicle at the time it was issued. Therefore only they are permitted to make representations, unless a third party is authorised by the owner with a signed statement. For vehicles hired or leased under a relevant agreement, the responsible party is the person who hired/leased the vehicle. The hire/lease company will be sent the relevant documentation and they will usually either pay the charge and bill the hirer/lessee, or make representations nominating the hirer/lessee. If they choose the latter, liability will be transferred to the hirer/lessee and documentation will be sent to them. N.B Please note hire/lease companies cannot transfer liability to the hirer/lessee for PCNs issued for being in a bus lane. It is important to note that as there are different methods of serving a PCN, there are also different policies and guidance for each one. The different methods are separated as followed:

• PCN issued by a Civil Enforcement Officer (CEO) on street

• PCN issued via CCTV

• PCN issued to a vehicle for being in a bus lane

• PCN issued where the vehicle was also removed

75

Penalty Charge Notice issued by a CEO on street The Council will send a document called a Notice to Owner (NTO) to the person appearing to be the owner of the vehicle on the following occasions:

• If 28 days from the date the PCN was served has elapsed and the penalty charge has not been paid, or

• If an informal challenge against the PCN which was rejected and no payment was made. (28 days from the date the PCN was served must also have elapsed).

To obtain the owner information the Council will make enquiries to the DVLA. The NTO is a document which instructs the keeper on how to either pay the penalty charge or make a representation. At this stage the owner may pay the amount outstanding or make a formal representation to the Council in writing within 28 days from the date the notice is served. The NTO indicates 9 grounds on which representations may be made. They are as follows:

• The alleged contravention did not occur

• You -

− Were never the owner of the vehicle in question

− Had ceased to be the owner before the date on which the alleged contravention occurred, or

− Became its owner after that date;

• The vehicle had been permitted to remain at rest in the place in question by a person who was in control of the vehicle without the owner’s consent. (Proof such as a police crime reference number and police station address or insurance claim is requested)

• You are a vehicle hire firm and –

− The vehicle in question was on hire under a hiring agreement at the time of the contravention, and

− The person hiring the vehicle had signed a statement of liability acknowledging his liability in respect of any PCN served during the period of the hire agreement

• The penalty charge exceeded the amount applicable in the circumstances of the case

• There has been a procedural impropriety on the part of the enforcement authority

• The order which is alleged to have been contravened in relation to the vehicle concerned, except where it is an order to which part VI of schedule 9 to the Road Traffic Regulation 1984 Act(a) applies, is invalid

• A CEO was not prevented from serving the original PCN by affixing it to the vehicle or handing it to the owner of or person in charge of the vehicle

• The NTO should not have been served as the penalty charge had already been paid in full or had been paid within the specified period at the reduced amount.

76

If the case does not fall within one of the above categories but the keeper feels that the PCN should be cancelled, the keeper should still write to the Council giving reasons and enclosing any supporting documents. Please note, if an informal challenge against the PCN is received before a NTO is served, we will endeavour to respond to this. However, if a NTO is served notwithstanding the challenge, representations must be made in the form and manner and within the time specified in the NTO. After the Council has considered the representation they will write to the keeper with the decision.

• If the representation is accepted the PCN will be cancelled.

• If the representation is rejected the keeper will have a further 28 days from the date the Notice of Rejection is served to either pay the amount outstanding, or appeal against the decision to an independent Adjudicator at the Parking and Traffic Appeals Service (PATAS). The application form with instructions will be supplied with the Notice of Rejection.

PCN issued via CCTV Where a camera operator observes a vehicle they believe to be parked in contravention via CCTV, the Council will send a postal PCN to the person appearing to be the owner of the vehicle. To obtain the owner information the council will make enquiries to the DVLA. A person on whom a postal PCN is served will be entitled to make a formal representation to the council against it within 28 days, beginning with the date on which the PCN is served. The PCN indicates 9 grounds on which representations may be made. They are as follows:

• The alleged contravention did not occur

• You -

− Were never the owner of the vehicle in question

− Had ceased to be the owner before the date on which the alleged contravention occurred, or

− Became its owner after that date;

• The vehicle had been permitted to remain at rest in the place in question by a person who was in control of the vehicle without the owner’s consent. (Proof such as a police crime reference number and police station address or insurance claim is requested)

• You are a vehicle hire firm and –

− The vehicle in question was on hire under a hiring agreement at the time of the contravention, and

77

− The person hiring the vehicle had signed a statement of liability acknowledging his liability in respect of any PCN served during the period of the hire agreement

• The penalty charge exceeded the amount applicable in the circumstances of the case

• There has been a procedural impropriety on the part of the enforcement authority

• The order which is alleged to have been contravened in relation to the vehicle concerned, except where it is an order to which part VI of schedule 9 to the Road Traffic Regulation 1984 Act(a) applies, is invalid

• The penalty charge has already been paid in full, or has been paid at the reduced amount within the specified period

If the PCN relates to a parking contravention observed via CCTV and the representation is received within 21 days of the date the PCN is served, the Council will hold the case at the discounted amount (for one occasion only) until the representation has been considered and a full response has been sent.

• If the representation is accepted the Council will cancel the PCN and inform the keeper in writing.

• If the representation is rejected the Council will inform the keeper in writing and re-offer a 21 day period in which a discounted payment would be accepted as full and final settlement to close the case.

If however the representation is received after the expiry of the 21 day discount period, the Council will hold the case at the full amount until the representation has been considered and responded to.

• If the representation is accepted, the PCN will be cancelled and the keeper will be informed in writing.

• If the representation is rejected, the Council will inform the keeper in writing and offer a further 28 days in which to pay the full charge.

In both instances, if the representation is rejected, the keeper will receive a Notice of Appeal form to appeal to the independent Adjudicator at the Parking and Traffic Appeals Service, should the keeper not agree with the decision. Where a PCN has been issued for being in a bus lane Where a camera operator observes a vehicle via CCTV, who they believe to be in contravention by being in a bus lane, the Council will send a postal PCN to the person appearing to be the owner of the vehicle. The Council will then send a document called an Enforcement Notice (EN) to the person appearing to be the owner of the vehicle on the following occasions:

• If 28 days from the date the PCN is served has elapsed and the penalty charge has not been paid, or

78

• If an informal challenge against the PCN which was rejected and no payment was made. (28 days from the date of the PCN must also have elapsed).

Upon receipt of the EN the owner may make a formal representation to the council, in writing, within 28 days. There are only three grounds on which representations may be made and details of these are given on the EN and shown below:

• I was not the owner of the vehicle at the time of the contravention

• There was no breach of the bus lane regulations

• The vehicle was being used without my consent If the case does not fall within one of the above categories but the keeper feels that the PCN should be cancelled, they should still write to the Council giving the reasons and enclosing any supporting documents. After the Council have considered the representations we will write to the keeper with the decision.

• If the representation is accepted the Council will cancel the PCN.

• If the representation is rejected the keeper will have a further 28 days to either pay the outstanding amount or appeal against the decision to an independent Adjudicator at PATAS.

PCN issued where the vehicle was also removed Where a vehicle has been removed as a result of a PCN being issued, the owner or person in charge of the vehicle who secures its release will be eligible to submit representations. It is important to note representations against a removal may only be made once the charges have been paid in full and the vehicle is released. Upon releasing the vehicle the owner or person in charge will receive documentation informing them of their right to make representations. Representations may be made on one or more of the following grounds:

• the contravention did not occur;

• at the time the vehicle was clamped or removed there was no power to do so or the power had not arisen;

• a PCN had not been fixed to the vehicle or handed to the driver before the vehicle was removed

• there had been a procedural impropriety on the part of the Enforcement Authority;

• the penalty or other charge paid to have the vehicle released exceeded the amount applicable;

• the vehicle was not parked in a civil enforcement area;

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Even if one of these grounds does not apply, the keeper may also ask the Enforcement Authority to consider other reasons (such as mitigation) why some, or all, of the sums paid for the release of the vehicle should be refunded. After the representations have been considered the Council will write to the keeper with the decision.

• If the representations are accepted the Council will cancel the PCN and refund some or all of the sums paid for the release of the vehicle. I.e. the sums considered appropriate according to the grounds of appeal and reason for accepting.

• If the representation is rejected the keeper will have a further 28 days to appeal against the decision to an independent Adjudicator at the PATAS. The Notice of Appeal form will be supplied.

N.B. Please note, in all cases regardless of method of issue, if a representation is not made within the time period specified on the documentation, the chance to make representations will be lost and the case will continue to progress accordingly if payment is not made. Appeals If the formal representation has been rejected by the Council with a Notice of Rejection, and the keeper still disagrees with the decision, they can appeal to an independent adjudicator at the PATAS. The keeper has 28 days from the date the Notice of Rejection is served in which to file the application. The application form will be supplied with the Notice of Rejection. The appeal will be considered by an independent Adjudicator at PATAS. The Parking Adjudicator is independent of the Council and he or she will consider whether or not the PCN was issued correctly. They are judicial office holders, similar to judges and are lawyers with a minimum of five years legal standing. Please note the following:

• An appeal cannot be made to PATAS until the council has advised that the representation has been rejected.

• The services of PATAS are free to the person appealing

• The appellant may choose whether to attend the hearing in person or deal with it by post

• The Adjudicator's decision is final and binding upon both the appellant and the Council

• The Adjudicator can ONLY allow an appeal if one of the grounds quoted on the appeal form applies. Adjudicators CANNOT allow appeals for other reasons, e.g. mitigating circumstances, although they can refer the matter back to the Enforcement Authority for reconsideration if those reasons are compelling.

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• The appellant or the Local Authority can claim costs if the Adjudicator finds that either party has acted frivolously, vexatiously or wholly unreasonably. Compensation or damages cannot be awarded.

Applications for an Independent Adjudication are normally acknowledged by PATAS within 2 to 3 weeks, however if the appellant fails to hear from them, it will be their responsibility to ensure that the application has been received. The Council has no liability for applications not received by PATAS. Appeals are held at PATAS, Hearing Centre, Angel Square, Upper Ground Floor, Block 2, London, EC1V 1NY. Additional advice and information can be found on the Parking and Traffic Appeals Service website: www.parkingandtrafficappeals.gov.uk

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APPENDIX 6 Vehicle Removals In Hounslow, we pay attention to vehicles that are parked dangerously or inconsiderately. Your vehicle could be removed if it is parked in contravention of parking regulations. If you think your vehicle has been towed away by the council, you can call TRACE on 02077474747(24hr).

• Within Hounslow, a vehicle may be removed for any parking contravention, once a penalty charge notice has been issued. Here are some examples of when a vehicle can be removed;

• Parked in a position causing danger or a serious health and safety obstruction/hazard to other road users or pedestrians

• Parked in a formal disabled bay

• In an operational bus lane or at a bus stop

• Parked in a suspended bay

• Being a persistent evader (if you have three or more outstanding penalty charge notices. This applies to all vehicles, including those displaying a valid Blue Badge or Disabled Tax Disc)

• Having a vehicle with a foreign registration number (non-EU vehicles) and in contravention

• Parked obstructing a dropped footway

• Footway parking (vehicles issued with a penalty charge notice for footway parking may be removed from any location within Hounslow and taken to the Council's car pound)

• Contravening a loading ban

• Parked in a bay reserved for certain users e.g. doctors, police etc.

• Parked on school keep clear markings (30 minutes after the penalty charge notice is issued and no driver is present)

Please note: Hounslow Council does not clamp, nor does it order the clamping of, vehicles. If your vehicle has been clamped, this will have been carried out by a private company or possibly a bailiff. There should be contact details in the notice on your car. Prior to removal, a penalty charge notice is issued; the removals truck lifts the vehicle. Once all four wheels are off the ground the vehicle cannot be returned to the owner. Removed vehicles are taken to the NSL Serviced vehicle pound in Depot Road (off Wood Lane) W12 7RP. The charge for removals is not set by the Council, but by a London-wide body called the London Councils. This ensures that charges are consistent throughout London. As set by London Councils, since 1 July 2007, the charge for vehicle removal is £200. If the vehicle is not collected within 24 hours of the time of removal, the owner will incur storage

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charges of £40 per day. (The charges were previously £150 for removal, £25 per day for storage). 1 Vehicle Removals A vehicle may be removed when it is observed in contravention of the parking regulations that apply and a penalty charge notice (PCN) has been issued. Parking Enforcement cannot remove a vehicle unless a PCN has been issued. With effect from 31 March 2008 the provisions of the TMA 2004 stipulate that where a vehicle is parked in a permitted parking place i.e. permit/disabled bay, a period of 30 minutes must have elapsed between the issue of the PCN and the vehicle removal. The TMA 2004 stipulates that this period of time is reduced to 15 minutes if the vehicle in question is a ”persistent evader” i.e. has 3 or more outstanding PCNs where this is no further opportunities to appeal. The waiting time does not apply to vehicles that are parked in places where parking is prohibited i.e. bus lane, bus stop, and yellow lines with restrictions. In these instances the vehicle can be removed as soon as the PCN has been issued Vehicles will be removed to the Councils car pound at the Depot Road, W12 7RP. To reclaim the vehicle the owner/keeper will have to attend the pound with relevant proof of ownership and identity and will be required to pay the outstanding PCN value plus removal fee and any storage charges that may apply. 2 Vehicle removal criteria Vehicles that have been issued with a PCN are eligible for removal and impounding further to the observation criteria set out above i.e. 0 minutes, 15 minutes or 30 minutes. Parking Enforcement recognises the high priority that Members place on the removal of vehicles parked in contravention in blue badge bays and disabled residents bays and as such these are considered to be priority one removals. However, under the provisions of the TMA 2004 a period of 30 minutes must allowed between the issue of the PCN and the removal of the vehicle, this being reduced to 15 minutes if a persistent evader The priority criteria set out below has been proposed taking into account the need to ensure pedestrian and motorist safety and also to take into account the level of inconvenience that vehicles parked in contravention can cause to residents, pedestrian and other motorists. It is also reflective of the practicalities of removals. A vehicle parked on school keep clear markings, will very often be that of the parent and would be likely to be moved within the time period within which the removal truck could attend hence why such a removal is considered a priority 2.

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3 Removal criteria Priority One: i) Parked in contravention in a position/location which prohibited and

is causing danger, serious health and safety obstruction/hazard to other road users or pedestrians.

ii) Parked in a formal disabled bay (30 minutes waiting time or 15

minutes if persistent evader)

Priority Two: i) Persistent evader (parked in prohibited place) ii) Parked in an operational Bus Lane or at a Bus Stop iii) Vehicle with foreign registration plate (parked in prohibited place)

iv) Parked obstructing a dropped footway v) Parked on a footway (parked in a prohibited place) vi) Parked on school Keep Clear Markings* vii) Parked in a Doctors Bay

Priority Three: i) Parked in a road/street during the hours of restriction

ii) Parked or loading/unloading in a restricted street where restrictions are in force

iii) Parked in a Suspended Bay v) Persistent evader (permitted location - 15 minutes waiting time) **

Priority Four: All other contraventions Priority Five: All other contraventions (permitted contraventions – 30 minutes waiting) * At the expiration of the associated observation times (15 or 30 minutes) this contravention becomes immediate Priority One removal. ** At the expiration of the associated observation time (15 minutes) these contraventions become an immediate Priority Two removal 4 Additional information Under the provisions of the TMA 2004 a vehicle is considered to have been “removed” when ALL four wheels have been placed on the back of the removal truck. If the driver returns before this action has been completed the removal should be terminated and the vehicle released. However this does not apply to “persistent evader” vehicles. In these cases a vehicle is considered to have been removed once ALL four wheels have left the ground. The removal should only be terminated if the driver returns before all wheels have left the ground.

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Civil Enforcement Officers have no opportunity to use discretion and the Council’s staffs have been advised that the above removal criteria must be strictly adhered to. The owner/keeper of a removed vehicle will be provided with the relevant representation forms when they attend the car pound to reclaim their vehicle. The “back office” processing section will consider all representations and mitigating circumstances. Under current legislation vehicles displaying either a Blue Badge or a Motability tax disc cannot be removed by a parking enforcement authority. However, there is currently on going consultation between Local Authorities, London Councils, Transport for London and the Department for Transport to review this status. It is unfortunate to note that there are an increasing number of legitimate blue badge holders who persistently park in contravention of the parking regulations in the knowledge that their vehicle cannot be removed. There are also an increasing number of blue badge holders who are persistent evaders. When a vehicle, which has been identified for removal due to location parked, or because of persistent evader status, cannot be removed due to a blue badge being displayed the relevant information will be passed to the Service Development section within Parking Enforcement for monitoring purposes.

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APPENDIX 7 1 Cancellation Policy / Mitigation This will generally apply to circumstances which do not fall under any of the statutory grounds for representation but where the circumstances of the case will require consideration. In these instances every case should be treated on its merits. The Department of Transport guidance advises that “under general principles of public law, authorities have a duty to act fairly and proportionally and are encouraged to exercise discretion sensibly and reasonably and with due regard to the public interest”. Hounslow will ensure that each case is treated on its own merits, and always give challenges and representations fresh and impartial consideration without regard to financial interest in the penalty or decisions that may have been taken at an earlier stage. Any request to consider mitigation should be wherever possible accompanied by any evidence that is available. Usually, this would apply in circumstances where the driver had to stop the vehicle due to unforeseen circumstances.

Any officer considering challenges and representations will be trained in the relevant legislation and how to apply it. 2 Exemptions Certain vehicles are exempt from parking regulations for 2 main reasons:

1. To ensure that necessary commercial and statutory activities can be carried out 2. To accommodate certain situations or activities

Therefore, provided they are being used for their proper purpose an exemption will apply for as long as reasonably necessary. All exemptions will be generally covered in the Traffic Management Order (TMO) with some examples being:

• Loading/unloading (excluding yellow lines with kerb chevrons).

• Emergency service vehicles

• Driver prevented from proceeding by circumstances beyond his control or to avoid an accident

• Picking up/setting down

• Buses providing a London Bus service whilst waiting at a bus stop/stand.

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3 First Offence Disability blue badge holders Under the terms of the national scheme and in accordance with the documentation provided to the applicant when they receive their blue badge the badge holder must park legally in accordance with the scheme. In accordance with local policy there are circumstances where a PCN may be cancelled if it is a first offence and the following circumstances apply: i) The contravention was observed in a location where the badge holder was permitted to park ii) The badge holder had failed to display their blue badge iii) The badge holder had failed to display their clock NB A PCN should not be cancelled if the badge holder has parked where they are prohibited from doing so.

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APPENDIX 8 8 Permit Applications 8.1 Residents' parking permit

Residents’ permits are only valid within the specified zone in which you live, and in resident bays or “shared use” indicated by plates by the side of the bays. These Permits are not valid on yellow line restrictions, in business only bays, in disabled bays, in pay and display only bays, at meters, in motorcycle bays (unless being displayed by a motorcycle) nor in Hounslow Council car parks and Loading Bays. Resident Permits only relate to the vehicle whose registration number is shown on the permit and are not transferable.

You must complete an application form before a Resident Permit can be issued. If you live in the Twickenham parking zone (Zone R), complete a Zone R application form.

8.1.1 Supporting information

Applications can only be accepted when supported with proof of residency and vehicle ownership. As proof of residency, a photocopy of any two of the following showing your name and address, as provided in 'Part 1' of the application form:

§ Tenancy agreement § Council tax registration (*see note below) § Utility bill (gas/water/electric/landline telephone issued within previous 3 months) § Electoral register entry (*see note below) § Photo driving licence

* If you tick this box on the application form, we will check the relevant records on your behalf without requiring you to provide any documents. This applies to postal applications only

As proof of vehicle ownership, a photocopy of any two of the following showing your name and address, as provided in 'Part 1' of the application form:

§ Vehicle registration document (full) § Hiring/leasing agreement § Letter from employer (company car) § V11 car tax renewal Valid insurance documentation must be provided that evidences the vehicle address in relation to the CPZ and links the owner to the vehicle. Please note: if you do not provide the necessary documentation or your application form is incomplete, it is likely that it will be returned to you or there will be a delay in receiving your permit. If you do not have the necessary documentation you can apply for a Temporary Residents permit which covers you for a month. This requires limited detail and is designed to allow sufficient time to get the documentation required to make a full application.

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8.1.2 Charges

Permit Type Conditions Current Fee 2011 Fee

Residents Permit 1st vehicle permits all cost same to administer regardless of operation time of CPZ. Charges 2nd vehicle permit 3rd vehicle permit

£60 (£40*)

£80 £130

£60

£120 £180

Visitors Permits – short term

30 x 1hour per line card 15.00 15.00

Residents long term visitors permit

1 month duration (Max 3 permits per household per 12 month period)

32.50 32.50

Carer Permits 32.50 60.00

Medical Permits 32.50 120.00

Business Permits

- Commercial vehicles - per annum

400.00 420.00

- Private vehicles - per annum

635.00 635.00

Doctors Permit - per annum

300.00 350.00

(*Gunnersbury CPZ Permit charge up to 2010)

8.2 Carers and Medical Permits

8.2.1 Carer permit

Commercial carers such as nurses or welfare support who regularly visit sick or dependent residents and provide them with routine care can apply for a Carer permit. The Council requires proof from a recognized employer or agency confirming the applicants’ status as a carer.

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Please note: Carers permits must be used in accordance with the terms of use for Resident permits.

8.2.2 Medical permit

Doctors, health visitors and nurses required to make regular home visits to clients for medical reasons can apply for a medical permit. Medical permits are only valid in resident bays and "shared use" bays (dual or triple use). They cover all parking zones within Hounslow.

Please note: Medical permits cannot be used at meters, in Hounslow Council car parks nor on yellow line restrictions. Abuse of the permit for personal use will result in the permit being revoked.

Application forms for are available to download from the Council’s website. Please fill in all the information requested, sign and date it. Incomplete application forms will be subject to a delay or may be returned.

8.3 Business parking permit

To get a parking permit for your company a Business Permit application form should be completed and signed. These are available from the London Borough of Hounslow website.

Please fill in all the information requested, sign and date it. Incomplete application forms will be subject to a delay or may be returned.

8.3.1 Supporting Information

Applications may be made by anyone with a business within a Controlled Parking Zone that does not have easy access to a Council Car Park. If your business is within easy reach of a Council operated car park you will be encouraged to purchase a Season Ticket. These will be discounted so prices are competitive with Business Permit rates. You do not have to be a resident within the Borough.

Permits are valid in business-only bays or appropriately marked dual or triple use bays within the specified zoned area.

Business Permits are not valid in resident-only, pay and display only, disabled bays, motorcycle only bays (unless displayed by a motorcycle), in Hounslow Council car parks or at meters nor on yellow line restrictions. If you park in these facilities you are likely to receive a Penalty Charge Notice.

Business Permits are only valid for the vehicle registration number and the zone shown on the permit and are not transferable.

Business Permits cover company vehicles (Commercial Permits) and employee owned vehicles used for work (Private Permits)

8.3.2 Charges

§ A commercial permit costs £450 per year § A private permit costs £675 per year 8.4 Operational Permits

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Applications from staff of the council or its agents must be completed with approval from Head of Service. These permits are for business use only. 8.5 Car Park Season Tickets

To get a Season Ticket an application form should be completed and signed. These are available by emailing or calling the Season Ticket telephone line available on the London Borough of Hounslow website.

Please fill in all the information requested, sign and date it. Incomplete application forms will be subject to a delay or may be returned.

Supporting Information

Applications may be made by anyone. There are no restrictions apart from space availability at the site or car park you may be interested in. Prices may vary from site to site to a maximum of £1500 p.a. This price can vary for the following reasons:-

• Contract length and whether they are quarterly, 6 monthly or annual contracts;

• Numbers of tickets purchased;

• Special promotions

Season Ticket permits are valid in car parks only. Failure to park within marked bays or to display the season ticket permit clearly may result in receipt of a PCN.

Season Tickets can be used on any vehicle you own however only a single vehicle can use the permit at any one time.

Please note: Season Ticket permits are not valid in resident-only, pay and display only, disabled bays, motorcycle only bays (unless displayed by a motorcycle), or at meters nor on yellow line restrictions. If you park in these facilities with your car park only season ticket you are likely to receive a Penalty Charge Notice.

Motorists using London Borough of Hounslow car parks do so at their own risk and discretion. The Council cannot be liable or intervene between season ticket holders and third parties should any collisions occur in the car parks. Motorists should ensure their vehicles are legally road worthy as car parks are regularly visited by the DVLA and Met Police.

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APPENDIX 9 Blue Badge Parking Scheme Parking with a Blue Badge The Blue Badge, more correctly known as the Disabled Person's Parking Permit, provides holders with a number of benefits. In Hounslow these benefits include:

• Badge holders may park for up to three hours on single or double yellow lines (provided a loading ban, shown by yellow kerb markings, is not in place)

• Free parking with 3 hour limit in on-street pay & display and shared use bays.

• In car parks spaces are reserved for Blue Badge holders.

• Severely disabled residents may apply for a formal disabled resident's parking bay outside their home. This is not for their exclusive use (other holders of disabled resident's permits may use it), but these bays generally remain free for the disabled resident in question. All enquiries should be made to traffic@hounslow.gov.uk

Always remember to display your clock and Blue Badge clearly on the dashboard/in the windscreen. Badges and clocks must be displayed in time-limited disabled bays. Do not allow others to use your Blue Badge. This is a criminal offence. The badge may be displayed in the holder's own vehicle or the vehicle in which they are riding.

In Hounslow a Blue Badge does not entitle you to park:

Or wait/load on a loading ban. Loading bans are shown by a single or double stripe on the kerb. In Hounslow, where vehicles are seen in contravention of these regulations, in order to prevent dangerous and obstructive parking, it may be necessary to remove them to the Council's car pound. This applies to all vehicles, regardless of whether a Blue Badge or Disabled Tax Disc is being displayed.

• Where there are double white lines in the centre of the road, even if one of the lines is broken

• In a bus lane during its hours of operation

• In a cycle lane

• On any clearway, double or single red lines during their hours of operation

• On all pedestrian crossings - including Zebra, Pelican, Toucan and Puffin crossings

• On zig-zag markings before and after Zebra, Pelican, Toucan and Puffin crossings

• In parking places reserved for specific uses e.g. loading bays, taxis and cycles

• In suspended Pay & Display / shared use bays or when use of the Pay & Display machine is prohibited

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• Where temporary restrictions on parking are in force along a length of road e.g. as indicated by no waiting cones

• On school "keep clear" markings during the hours shown on a yellow no-stopping plate

You can download a copy of "The Blue Badge Scheme" booklet from the Department for Transport website or obtain a free copy of the booklet by contacting:

DfT Free Literature Tel: 0870 1226 236 Text phone: 0870 1207 405 Fax: 0870 1226 237 Email: dft@troten.press.net

Misuse of the Blue Badge The badge can be taken away if the badge holder misuses it - for example, by allowing other people to use it or if a person's disability improves so that they are no longer eligible for the scheme. If you are a Blue Badge holder, the badge can only be used for your benefit. If a trip is for someone else and you are a passenger and staying in the vehicle, you cannot use the badge simply to let them benefit from free parking. Misuse of the badge itself by a non-disabled person is an offence. The maximum fine if someone is convicted is £1,000 plus any additional penalty for the related parking offence. Non-payment of Penalty Charge Notices A significant number of Blue Badge holders who are issued with Penalty Charge Notices (PCNs) for parking infringements do not pay them. In accordance with London-wide policy, vehicles with three or more unpaid PCNs, (which have progressed beyond the appeal stage) are classed as ‘persistent evaders’. Vehicles found infringing parking or traffic regulations within Hounslow will be impounded and removal fees will be incurred in addition to the PCN charge. This policy applies to all vehicles, regardless of whether a valid Blue Badge or Disabled Tax Disc is being displayed.

PO Box 236 Wetherby LS23 7NB