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Page 1: Continental Supplier Portal - Continental CorporationbD1lbiZjPTIwMA==)/instructions/User_Manual_Conti... · Continental Supplier Portal Manual | Continental AG, May Response window

User Manual

Continental Supplier PortalContinental Supplier Portal

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Continental Supplier Portal Manual | Continental AG, 14.05.2014 2

Contents

1. Process description ................................................................................................................................................. 3

2. Log in on Continental Supplier Portal ..................................................................................................................... 4

2.1 First view ......................................................................................................................................................... 4

3. Price Update via Continental Supplier Portal - Steps.............................................................................................. 6

3.1 Notification of Price Inquiry has been published ............................................................................................ 6

3.2 Display the Price Inquiry ................................................................................................................................. 8

3.2.1 Price Inquiry – Information tab ............................................................................................................... 8

4. The information tab contains general information about the request. ................................................................. 8

4.1.1 Price Inquiry – Item tab ........................................................................................................................... 9

4.1.2 Price Inquiry – Notes tab....................................................................................................................... 10

5. Create a response ................................................................................................................................................. 10

5.1 Manually create a response ......................................................................................................................... 12

5.1.1 Single Price ............................................................................................................................................ 12

5.1.2 Multiple prices with different validity periods ..................................................................................... 12

5.1.3 Scale prices ............................................................................................................................................ 13

5.2 Upload prices via .csv file .............................................................................................................................. 13

6. Submit the new prices .......................................................................................................................................... 18

7. Status of the response .......................................................................................................................................... 19

7.1 Response Accepted by Continental .............................................................................................................. 19

7.2 Response Returned completely by Continental ........................................................................................... 20

7.3 Response partially Returned .................................................................................................................... 21

7.4 Response Rejected by Continental ............................................................................................................... 21

8. User Administration .............................................................................................................................................. 21

8.1 Create new users .......................................................................................................................................... 21

8.2 Maintain user data – edit contact information, block user account ............................................................ 23

8.2.1 Edit contact information ....................................................................................................................... 23

8.2.2 Find users, Block users .......................................................................................................................... 23

8.3.3 Change password ......................................................................................................................................... 24

Help and support: ......................................................................................................................................................... 26

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1. Process description

As shown in the picture above the process contains the following steps:

Receiving the notification email – new Price Inquiry has been published in your inbox

Display Price Inquiry Create a response and submit the response o Manually entered in the system o Using upload file – great for multiple entries

Response can be approved , returned completely , partially returned or rejected

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Continental Supplier Portal Manual | Continental AG, May

2. Log in on Continental Supplier Portal

Use your personal user name and password to log in on:

https://procurement.conti.de/pm

2.1 First view

Clicking on the Display Price Inquiriescompany account is generated.

The list contains all the Inquiries that were sent on the company account, for all the contact persons that were registered under the same company name. responses can be created only by the user to which the inquiries were sent to.

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Log in on Continental Supplier Portal

Use your personal user name and password to log in on:

https://procurement.conti.de/pm

Display Price Inquiries the list with all the inquiries that were sent to your

The list contains all the Inquiries that were sent on the company account, for all the contact persons that were registered under the same company name. responses can be created only by the user to which the inquiries were sent to.

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the list with all the inquiries that were sent to your

The list contains all the Inquiries that were sent on the company account, for all the contact persons that were registered under the same company name. responses can be created only by the user to which the inquiries were sent to.

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Continental Supplier Portal Manual | Continental AG, May

Colleagues can see all t he inquiries but can only respond if they are liste d as the contact

By default the list contains all the inquiries and responses that were sent from Continental, with one exceptionsomeone from Continental is sending an inquiry contains an error, they can cancel it,

In this case the cancelled inquiry can be found by clicking on the

For these inquiries you cannot create any response. They are already cl osed.

If the category All, or Published, without any response, for which the supplier can

Besides the price inquiry number and name, there is also the response number in this list, to help track the responses that are created du

As described in the process before, responses creat ed by the suppliers of Continental can be accepted , returned or rejected.

In this list can be checked the status of the created responses, or the inquiries that still needs to be updated. (Blank response field

Status of the response:

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he inquiries but can only respond if they are liste d as the

all the inquiries and responses that were sent from eption, the inquiries that were cancelled by Continental. If

someone from Continental is sending an inquiry and afterwards is realizing that the inquiry contains an error, they can cancel it, even if no response was created yet.

ry can be found by clicking on the Cancelled

you cannot create any response. They are already cl osed.

, or Published, are selected, the list will display all the inquiries with or without any response, for which the supplier can create a response.

Besides the price inquiry number and name, there is also the response number in this list, to help track the responses that are created during the price update process.

As described in the process before, responses creat ed by the suppliers of Continental can be accepted , returned or rejected.

be checked the status of the created responses, or the inquiries that still needs to be updated. (Blank response field – status “No bid created”).

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he inquiries but can only respond if they are liste d as the

all the inquiries and responses that were sent from , the inquiries that were cancelled by Continental. If

is realizing that the even if no response was created yet.

Cancelled, category.

you cannot create any response. They are already cl osed.

, the list will display all the inquiries with or

Besides the price inquiry number and name, there is also the response number in this list, ring the price update process.

As described in the process before, responses creat ed by the suppliers of

be checked the status of the created responses, or the inquiries that still

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No bid created – No response was created for the corresponding inquiry. Submitted – Response was sent to Continental but no decision has been taken.

Accepted – Prices were accepted by Continental and the contract was updated. Returned: Response is returned on the supplier portal and can be modified

Rejected: Prices were rejected by Continental Saved: Before sending the response can be saved, and can be sent it later.

To search for a certain response or inquiry the option Show Quick Criteria Maintenance can be used.

The list can be filtered by the inquiry no, by the status of the response, creation date or by the supplier contact person – the responsible person from the supplier side.

The list contains by default the total no of Inquiries which were sent to the company no matter for which user it was assigned each request. In order to obtain the list with the Inquiries that were sent to a certain user, you can filter the list by Supplier Contact Person.

3. Price Update via Continental Supplier Portal - Ste ps

3.1 Notification of Price Inquiry has been published

The process starts with the notification that will be sent via email, asking to update the price(s)/conditions for a certain contract agreed with Continental, in the negotiation phase. The email notification will be sent in the moment that the Continental Purchaser will send the request for prices to the responsible contact person.

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If the purchaser will choose multiple contact persons from the same notification email will be sent to all contact persons and everyone can crto the inquiry.

The email contains the main details of the request: price inquiry number, price inquiry name, the contract number and name and sender's name.

To be able to access the inquiry document directly, the email includes the URL, and by accessing this you will be directed to the the inquiry will be opened.

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If the purchaser will choose multiple contact persons from the same notification email will be sent to all contact persons and everyone can cr

The email contains the main details of the request: price inquiry number, price inquiry name, the contract number and name and sender's name.

To be able to access the inquiry document directly, the email includes the URL, and by accessing this you will be directed to the log on page . After log in, a pop

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If the purchaser will choose multiple contact persons from the same company, the notification email will be sent to all contact persons and everyone can create a response

The email contains the main details of the request: price inquiry number, price inquiry

To be able to access the inquiry document directly, the email includes the URL, and by . After log in, a pop-up window with

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Continental Supplier Portal Manual | Continental AG, May

The next valid option to enter in the Inquiry is by, log in on the Portal, using the user name and the password. Open the tab inquiries with the status No Bid Created

3.2 Display the Price Inquiry

In order to update a contract agreed with Continental, a price received as a response to the inquiry needs to be accepted by the Continental purchaser. The price inquiry is the document generated by the system sent from Continental to the supplier that incthe information necessary to update prices and conditions.

3.2.1 Price Inquiry – Information tab

4. The information tab contains general information about the request.

Opening the price inquiry, the Informationthis category, name and contact information of the sender from Continental are displayedunder the Parameters tab.

The system offers the possibility to send messages from Continental to the supplierportal, and also from suppliers to the Continental purchasers.

Under the Notes field, from the related to the whole document.

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The next valid option to enter in the Inquiry is by, log in on the Portal, using the user name and the password. Open the tab Display Price Inquiries, and check in the list the

No Bid Created . To open the Inquiry click on the

Display the Price Inquiry

In order to update a contract agreed with Continental, a price received as a response to the inquiry needs to be accepted by the Continental purchaser. The price inquiry is the document generated by the system sent from Continental to the supplier that incthe information necessary to update prices and conditions.

Information tab

tab contains general information about the request.

Information tab is the first one automatically dthis category, name and contact information of the sender from Continental are displayed

The system offers the possibility to send messages from Continental to the suppliersuppliers to the Continental purchasers.

field, from the Information tab, are displayed all the messages related to the whole document.

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The next valid option to enter in the Inquiry is by, log in on the Portal, using the user and check in the list the

. To open the Inquiry click on the Inquiry No.

In order to update a contract agreed with Continental, a price received as a response to the inquiry needs to be accepted by the Continental purchaser. The price inquiry is the document generated by the system sent from Continental to the supplier that includes all

tab contains general information about the request.

tab is the first one automatically displayed. In this category, name and contact information of the sender from Continental are displayed,

The system offers the possibility to send messages from Continental to the supplier

are displayed all the messages

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Continental Supplier Portal Manual | Continental AG, May

4.1.1 Price Inquiry – Item tab

This is the most important tab from information related to the requested prices is displayed.

Item overview offers all the details about the inquiry request: material for which the Continental buyers are requesting the agreed prices, the Contrequesting the prices, the quantity that is needed and details regarding the payment terms and INCOTERMS.

Corp. Mat. Key & Global Plant Key material which makes the object of the Inquiry,material is requested.

The application offers the possibility to set up and enter own keys for the materials, to identify more easily for which material on the supplier side the price needs to be updated. Key and name for the materials can be entered under the Supplier Material Key & Supplier Material Text

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This is the most important tab from the price inquiry. Under this category, all the information related to the requested prices is displayed.

Item overview offers all the details about the inquiry request: material for which the Continental buyers are requesting the agreed prices, the Continental plant which is requesting the prices, the quantity that is needed and details regarding the payment terms

Global Plant Key are the Continental keys used to identify the material which makes the object of the Inquiry, and the Continental plant for which the

The application offers the possibility to set up and enter own keys for the materials, to identify more easily for which material on the supplier side the price needs to be

ame for the materials can be entered under the Supplier Material Text fields.

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the price inquiry. Under this category, all the

Item overview offers all the details about the inquiry request: material for which the inental plant which is

requesting the prices, the quantity that is needed and details regarding the payment terms

are the Continental keys used to identify the and the Continental plant for which the

The application offers the possibility to set up and enter own keys for the materials, to identify more easily for which material on the supplier side the price needs to be

ame for the materials can be entered under the Details tab, in

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Under the Notes tab all the notes related in notes can be found the notes that

4.1.2 Price Inquiry – Notes tab

All the notes related to document (Remark item) from the Inquiry are displayed here.

5. Create a response

The response is the system document related to a single price inquiry used to transmit the updated price information back to Con

To create a response click on the window.

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ll the notes related to the items are displayed. If item 1 is selected, in notes can be found the notes that are sent from Continental related only to item 1.

Notes tab

All the notes related to document header (General remarks), or related to a certain item (Remark item) from the Inquiry are displayed here.

The response is the system document related to a single price inquiry used to transmit the updated price information back to Continental.

create a response click on the Create Response button from the Price Inquiry

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to the items are displayed. If item 1 is selected, are sent from Continental related only to item 1.

header (General remarks), or related to a certain item

The response is the system document related to a single price inquiry used to transmit

button from the Price Inquiry

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Continental Supplier Portal Manual | Continental AG, May

Response window will be opened, with Information tab opened, like presented in the Price Inquiry case.

The submenu of the Informationabout the responsible supplier contact person.

The Items tab contains the same information described in the previous display of the price inquiry (3.2.1).

In Conditions tab all the added conditions from the response are displayed as a list.

It’s a simple overview and an easy way to check if efar is according to what was agreed with the Continental purchaser,.

There are 2 possibilities to create a response: directly in the system by manually entering the price and conditions or by using a

Read Only

mode

Send the

Response

Check the validity of

the information

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Response window will be opened, with Information tab opened, like presented in the Price

Information tab contains Basic data with some general information about the responsible supplier contact person.

tab contains the same information described in the previous display of the price inquiry (3.2.1).

tab all the added conditions from the response are displayed as a list.

It’s a simple overview and an easy way to check if everything entered in the response so far is according to what was agreed with the Continental purchaser,.

There are 2 possibilities to create a response: directly in the system by manually entering the price and conditions or by using a .csv upload file.

Save the Response Close the

Response

Check the validity of

the information

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Response window will be opened, with Information tab opened, like presented in the Price

with some general information

tab contains the same information described in the previous chapter from the

tab all the added conditions from the response are displayed as a list.

verything entered in the response so

There are 2 possibilities to create a response: directly in the system by manually entering

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5.1 Manually create a response

5.1.1 Single Price

One of the possibilities to create a response is by entering in the corresponding fields the price and the validity period. This is a faster option when there is one or a small number of items to update.

Steps:

5.1.2 Multiple prices with different validity periods

To add multiple prices with different validity periods click the button Conditions tab. A new line will be added to the item and the price with the corresponding validity period can be added.

Click on Create Response

2 Select item

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3

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Manually create a response

One of the possibilities to create a response is by entering in the corresponding fields the price and the validity period. This is a faster option when there is one or a small number

Multiple prices with different validity periods

To add multiple prices with different validity periods click the button tab. A new line will be added to the item and the price with the corresponding

Create Response

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One of the possibilities to create a response is by entering in the corresponding fields the price and the validity period. This is a faster option when there is one or a small number

To add multiple prices with different validity periods click the button New, under the tab. A new line will be added to the item and the price with the corresponding

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5.1.3 Scale prices

To enter different prices based on different quantities, click on the Add button.

There are no limitations for the numbers of scale prices.

The mandatory condition is start with the highest price and finish with theis increasing and the price is decreasing.

To enter more than one condition (multiple prices w ith multiple validity periods or multiple scale prices) in the item overview, conditions . By clicking here the corresponding conditions of the item will be displayed.

5.2 Upload prices via .csv file

The scope of this semiautomatic way to enter prices is taking into consideration the following:

To efficiently handle big amount of data To re-use data from own excel files

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To enter different prices based on different quantities, click on Scales

There are no limitations for the numbers of scale prices.

The mandatory condition is start with the highest price and finish with theis increasing and the price is decreasing.

To enter more than one condition (multiple prices w ith multiple validity periods or multiple scale prices) in the item overview, the price field contains the indicator

. By clicking here the corresponding conditions of the item will be

Upload prices via .csv file

The scope of this semiautomatic way to enter prices is taking into consideration the

To efficiently handle big amount of data use data from own excel files

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Scales , followed by

The mandatory condition is start with the highest price and finish with the lowest. Volume

To enter more than one condition (multiple prices w ith multiple validity periods or the price field contains the indicator see

. By clicking here the corresponding conditions of the item will be

The scope of this semiautomatic way to enter prices is taking into consideration the

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Steps in upload prices:

The .csv template to upload the prices needs to be first downloaded from the create response window.

1. Open the Price Inquiry

2. Create a response and download the template

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upload the prices needs to be first downloaded from the create

2. Create a response and download the template

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upload the prices needs to be first downloaded from the create

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3. Save the template locally*

4. Fill in the file accordingly with the price, validity and supplier material key & text

RFx No – Number of the Response (is given by the system)

Item No – Number of the item (number is coming from the contract from Continental system)

Corp. Mat. Key – Continental own key for the material

Loc. Mat. Text- Continental own key for the material

Supplier Material No & Supplier Material textsupplier the possibility to better track his products internally.

Glob. Plant Key - Continental own key for the plant in which the material is delivered

Glob. Plant Text - Continental plant in

Consignment – If the material is with consignment or not (Nconsignment)

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Fill in the file accordingly with the price, validity and supplier material key & text

Number of the Response (is given by the system)

Number of the item (number is coming from the contract from Continental

Continental own key for the material

Continental own key for the material

Supplier Material text are optional fields, which gives the supplier the possibility to better track his products internally.

Continental own key for the plant in which the material is delivered

Continental plant in which the material is delivered

If the material is with consignment or not (N- no consignment;

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Fill in the file accordingly with the price, validity and supplier material key & text

Number of the item (number is coming from the contract from Continental

are optional fields, which gives the

Continental own key for the plant in which the material is delivered

no consignment; Y –

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Target Quantity - For the avoidance of doubt, entering any agreed product prices into the new SRM/SUS system of the purchaser shall not qualify as a binding agreement on the supply of certain volumes (Binding are the agreed contracts / commercial

UoM – Unit of measurement

Price – the price that needs to be

Price Unit – the amount of UoMs

Currency – currency in which the contract is agreed

Scale Qty. from – quantity for scales prices

Valid From – starting validity period of the price

Pmt Term – payment details set up during the nego

Incoterm - set up during the negociation phase

Incoterm Location - set up during the negociation phase

The mandatory fields are Price &

To enter multiple prices with multiple validity periods for the same item, copy and paste the whole row, and just change the price and the validity period accordingly.

To enter scales prices via upload file, the quantity intervals.

The main rule is to keep the volume increasing, and pricestart with the highest price until the lowest.

E.g.:

Line item is copied 3 times for 3 different prices based on 3 different interval quantities.

100 EUR for a volume between 0 – 499

99 EUR for a volume between 500 – 999

98 EUR for a volume over 1000 KG

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For the avoidance of doubt, entering any agreed product prices into the new SRM/SUS system of the purchaser shall not qualify as a binding agreement on the supply of certain volumes (Binding are the agreed contracts / commercial

the price that needs to be updated.

the amount of UoMs included in the given price

currency in which the contract is agreed

quantity for scales prices

ng validity period of the price

payment details set up during the negociation phase

set up during the negociation phase

set up during the negociation phase

& Valid From .

enter multiple prices with multiple validity periods for the same item, copy and paste the whole row, and just change the price and the validity period accordingly.

To enter scales prices via upload file, copy the line time considering the number of

The main rule is to keep the volume increasing, and price decreasing. So start with the highest price until the lowest.

Line item is copied 3 times for 3 different prices based on 3 different interval quantities.

499 KG

999 KG

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For the avoidance of doubt, entering any agreed product prices into the new SRM/SUS system of the purchaser shall not qualify as a binding agreement on the supply of certain volumes (Binding are the agreed contracts / commercial conditions).

enter multiple prices with multiple validity periods for the same item, copy and paste the whole row, and just change the price and the validity period accordingly.

considering the number of

decreasing. So

Line item is copied 3 times for 3 different prices based on 3 different interval quantities.

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*Regional settings of the Windows necessary to open properly the .csv file:

Start �Control Panel �Region and Language � Additional settings �Choose semicolon (;) as List separator

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5. Save the file as a .csv file. 6. Click on Browse and select the saved csv. file 7. Click on Upload file

Going to the items tab you can verify the successful upload of then prices.

6. Submit the new prices

The application offers the possibility to check the validity and completeness of the information that is entered in system by clicking the Check button.

To save the response click on the Save button and the response is automatically saved and can be sent later.

If everything is ok then the last step of the process is to submit the price update.

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7. Status of the response

7.1 Response Accepted by Continental

The incoming price updates are checked by Continental's responsible purchaser. If everything is according to the decision taken during the negotiation phase, prices will be accepted by Continental and the corresponding central contract will updated automatically.

Once the price update is accepted a notification email will be received, informing that the prices were accepted and the contract was updated.

To check what is the status of a certain response log in into the Portal and check the directly in the list as is shown in chapter 2.

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Status of the response

Response Accepted by Continental

The incoming price updates are checked by Continental's responsible purchaser. If everything is according to the decision taken during the negotiation phase, prices will be accepted by Continental and the corresponding central contract will updated

Once the price update is accepted a notification email will be received, informing that the prices were accepted and the contract was updated.

To check what is the status of a certain response log in into the Portal and check the ist as is shown in chapter 2.

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The incoming price updates are checked by Continental's responsible purchaser. If everything is according to the decision taken during the negotiation phase, prices will be accepted by Continental and the corresponding central contract will updated

Once the price update is accepted a notification email will be received, informing that the

To check what is the status of a certain response log in into the Portal and check the

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7.2 Response Returned completely

In case of returned Response, a notification email will be received. The email can have attached a note from the Continental side, with the reason of the returning

Steps in changing a returned response:

1. Log on in the Supplier Portal2. Click Display Price Inquiries3. Click on the Response Number4. Press Edit button in order to be able to change something in the response5. Change the response as it is shown in the creation of the Response chapter, by

manually changing the price and the conditions or by uploading a new csv. file. * You can change the prices in the response only in the Edit mode.

5. Submit the new Response

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completely by Continental

In case of returned Response, a notification email will be received. The email can have attached a note from the Continental side, with the reason of the returning

Steps in changing a returned response:

Log on in the Supplier Portal Display Price Inquiries List

Response Number with the status Returned Press Edit button in order to be able to change something in the response

response as it is shown in the creation of the Response chapter, by manually changing the price and the conditions or by uploading a new csv. file.

* You can change the prices in the response only in the Edit mode.

Open the

response

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In case of returned Response, a notification email will be received. The email can have attached a note from the Continental side, with the reason of the returning response.

Press Edit button in order to be able to change something in the response response as it is shown in the creation of the Response chapter, by

manually changing the price and the conditions or by uploading a new csv. file.

* You can change the prices in the response only in the Edit mode.

Open the

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Once you press Submit the response will be sent on the Continental Platform.

7.3 Response partially Returned

If only one item contains a mistake, the purchaser from Continental can accept only the items which are correct, and the wrong one can be returned to the supplier portal, in a new Inquiry published, for which the supplier needs to create a response.

7.4 Response Rejected by Continental

If the during the verification process response is rejected, a notification email is received. The email can contain Notes sent by Continental Purchaser. The rejection note can be checked by clicking the Notes tab.

The Process will be stopped and you cannot make a new price/condition proposal, a new Inquiry needs to be sent by the Continental Purchaser in order to give a new price or condition.

The difference between return and reject response is that in case of return the response can be changed and sent back to Continental, and in case of rejection the process is stopped.

8. User Administration

8.1 Create new users

The first user created will have administrator rol e. The administrator has the possibility to create new users for his "team" members.

Each member of the team will see the inquiries tha t are coming from Continental purchasing, but they can create a respo nse only for the ones that are sent to their personal account.

To create additional contact person users click on User Administration tab, and Create user option.

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Complete with the required information and press the button a request for the new user will be sent to be approved by Continental representatives. After this approvalog in details. After changing the password, the new user can start working on his account.

The layout will be the same as described before. The only exception is that User Administration, the fields Create Userwhich has an administration role.

This role can be granted on request also for multiple users for the same company.

For the contact persons created by the administrator Data.

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Complete with the required information and press the Save button.By pressing the button a request for the new user will be sent to be approved by Continental representatives. After this approval process the new user will receive on his/her email the log in details. After changing the password, the new user can start working on his

The layout will be the same as described before. The only exception is that Create User and Find User are visible only for the

which has an administration role.

This role can be granted on request also for multiple users for the same company.

For the contact persons created by the administrator user the only visible tab is

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By pressing the Save button a request for the new user will be sent to be approved by Continental

l process the new user will receive on his/her email the log in details. After changing the password, the new user can start working on his

The layout will be the same as described before. The only exception is that in the tab visible only for the person

This role can be granted on request also for multiple users for the same company.

user the only visible tab is Own

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8.2 Maintain user data – edit contact information, block user account

8.2.1 Edit contact information

The account information can be changed by editing in the Administration tab.

8.2.2 Find users, Block users

To find a certain user created under one company use the tab only for the Administrator account. name or email address.

To display the total list, leave all the fields empty and press

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edit contact information, block user account

Edit contact information

The account information can be changed by editing in the field Own data, in the

To find a certain user created under one company use the tab Find Useronly for the Administrator account. The search can be done using the first name, last

To display the total list, leave all the fields empty and press Find button.

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edit contact information, block user account

, in the User

Find User , which is visible The search can be done using the first name, last

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In case the accounts on the Supplier Continental Platform, is not required anymore,

administrator can block this account in the list by pressing the Lock indicatorcontact person account is blocked, no Inquiry can

To unlock the user access use unlock indicator

Because we want to keep track of the user accounts, the deletion of unused accounts is done exclusively by Continental at r

8.3.3 Change password

If you lost your password, click on “Forgot password”.select the type of the information that you need: reset password, receive user ID, unlock account, receive user ID and passw

*If you choose reset password, your account is automatically unlocked.

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In case the accounts on the Supplier Continental Platform, is not required anymore,

can block this account in the list by pressing the Lock indicatorcontact person account is blocked, no Inquiry can be sent to this account.

To unlock the user access use unlock indicator .

Because we want to keep track of the user accounts, the deletion of unused accounts is done exclusively by Continental at r equest.

, click on “Forgot password”. Enter your email address and ype of the information that you need: reset password, receive user ID, unlock

user ID and password, unlock account.

If you choose reset password, your account is automatically unlocked.

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In case the accounts on the Supplier Continental Platform, is not required anymore, the

can block this account in the list by pressing the Lock indicator . If the be sent to this account.

Because we want to keep track of the user accounts, the deletion of unused

Enter your email address and ype of the information that you need: reset password, receive user ID, unlock

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You wi ll get an email with the requested information.

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ll get an email with the requested information.

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Help and support:

You can receive support by calling at our Service Desk numbers according to the list bellow. They can be reached at any time, regardless of the time difference. We now have support in 12 languages with dedicated phone numbers for 14 countries all over the world.

The service desk will take over the issues, offer you support directly or route them to the next level support. Please provide your contact details to the service agents so that you can be reached for feedback or further details.

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