continual improvement your way! - pmiheartland.org · 2. limit wip 3. manage flow •start by:...
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Continual Improvement Your Way!
Taking Your Team To New Heights With Kanban
For the Project Management Institute Heartland Chapter
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It’s Great To Meet You!
• @ Work
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Continual Improvement Your Way! Taking Your Team To New Heights
• Kanban
– What?
– Why?
– How?
– Project Management
– Remaining Questions?
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Kanban – What Is It?
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Let me tell you a story….
Tripadvisor.com
Imperialgardens.com.au
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What Is It?
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dallisonlee.com
No Focus
• Longer • More expensive • More errors • More stressful
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What Is It?
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Liveyourlegend.com
• Faster • Cheaper • Higher quality • Sense of
achievement • Happier
Amazing Focus
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What Is It?
Kanban Helps Us Focus And Finish
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What Is It?
• A very visual value-delivery system:
– Workload management
– Project management
– All work
– Faster
– Better
– Happier
– Total respect
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What Is It?
Kanban’s History In-Brief
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toyota.eu
agilistapm.com
Manufacturing
Knowledge-Work
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What Is It? What Does Kanban Look Like?
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Jeff Patton
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Kanban – What Is It?
• It’s Agile, But One Of Many!
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Kanban – What Is It?
• It’s Very Adaptive!
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Kanban – What Is It?
• It’s Lean In A Big Way!!
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Kanban – What Is It?
• A Pull System!
• Pulling Work In
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Ozarksfirst.com
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Kanban – What Is It?
• It’s Culture!
•Cross-Functional Teams
•Versatilists, Flexibility
•Continual Improvement
•Servant Leadership
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Kanban – What Is It?
An Agile, Lean, Adaptive Way To Managing Work And Delivering Value
(Focus & Finish)
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Kanban – Why?
• Bottom Line:
– Increase through-put, optimal team performance
– Faster, better, cheaper
– Great team dynamics
– Appropriate self-direction
– Amazing quality – technical excellence
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Kanban – Why?
• At The Team Level, I Can:
– Contribute wholly
– See bottlenecks before they reduce flow
– Minimize blockers
– Collaborate in real-time
– FOCUS!
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Kanban – How?
• Three Must-Have Rules:
1. Visualize
2. Limit WIP
3. Manage flow
• Start By:
– Visualizing current work
• Progressively lean-out the process to:
– Limit WIP
– Manage flow (measure, continuously improve)
Maturity
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Rule #1 - Visualize
Existing Process
Work In Progress Limits
Available capacity
Predictability
Work item
Notice Something
Cool?
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Jeff Patton
What About This?
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Rule #1 - Visualize
• All Work!
– Work-Item Types (Projects, Compliance, S/S)
– Routine rotations
– Anything that requires capacity
– Production issues
• Classify work appropriately
– Class of Service (special treatment)
• Expedite, Fixed-Date, Process Improvement
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Rule #1 - Visualize
• The Work-Item ticket has it all!
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看板
Visual Card or Sign Board
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Time-Out
What is the biggest mistake many new Kanban teams make?
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Rule #2 - Limit WIP
• Less Multi-Tasking
– Ideal
– Good target
• Limit each queue (WIP Limits)
– # of Work-Items (best)
– Story-Points (as a start only)
• Initially WIP Limits are _______!
• Requires execution, team practice
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Rule #2 - Limit WIP
Capacity!
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Rule #2 - Limit WIP
• Pull work in when your WIP Limit allows for it
• Pull work in, when you have:
– The capacity to work on it today
– All of the information you need to get started
– Confidence that you can maintain flow
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Time-Out
• No capacity – Completely Stuck!
Can’t Pull! Solution?
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Beth Schmidt
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Rule #3 - Manage Flow
• Critical path, dates, & variances are important, but:
– Kanban teams focus on flow • “Do I have maximum flow today?”
– “Or am I stuck, blocked?”
• By focusing on flow, we often meet/exceed our target dates and increase our quality
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Rule #3 - Manage Flow
• Flow is measured by managing:
– Lead Time (customer perspective)
– Cycle Times (any two points)
– Overall Through-Put
• And Adapting:
– Process improvements
– Lean-out eliminate waste
– WIP Limits (“finish” focus**)
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Rule #3 - Manage Flow
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Lead Time Example
Cycle Time Example
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Rule #3 - Manage Flow
• Focus on
– Blockers: Obstacles, issues, low flow
– Bottlenecks: Queues that are stuck
• Throttle WIP Limits
– Increase through-put, flow
– Lower WIP Limits = More Focus
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Rule #3 - Manage Flow Focus on Blockers
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Resource not available!
Knowledge gap!
Visualize Track Impact Eliminate
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Rule #3 - Manage Flow Focus on Blockers
• Eliminating the chance of a blocker recurring:
– Helps the team improve
– Increases flow
– Increases focus
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Rule #3 - Manage Flow
• The Kanban Stand-Up
– Right-to-Left (don’t Scrum it)
– One question: ‘Any Blockers?’
– Meaningful Pull
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Kanban & Project Management
• PM happens in a really neat way:
– Leadership at all levels
– C&C is out. Use only to:
• Ensure business objectives are met
• Maintain integrity of process
– Servant Leadership:
• “How can i help you today?”
• Active listening – really listen
– THE TEAM
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Kanban & Project Management
• PM activities are best split: – (What, Scope, Why, & When) Product Ownership:
• PO owns leading work and the Input Queue • Manages stakeholder expectations
– (Process) Try a Scrum Master approach: • SM owns Kanban process integrity • Facilitates blocker elimination • Serves the team
– (How & When) Team Member: • All-in • Pulls work in, instead of being assigned work
– Honest (“I have capacity today”)
• Knows expected and current lead time, cycle times • Holds other team members accountable • Focuses on finish
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Planned Improvement Cycles
• Frequent Retrospectives & Goal Setting
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Kanban Maturity
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Planned Improvement Cycles
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• Frequent Retrospectives & Goal Setting
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Make It Your Own!
• Team differences are great!
• Consider a multi-board system But stick to the 3
rules
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To Sum It Up
• A tool….faster, better, cheaper, happier
• Easy to start….results are not immediate
• Try it
• Continuously improve over time
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Other Questions? Thoughts?
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Kanban Resources
• Leading Kanban Book:
– Kanban, Successful Evolutionary Change for Your Technology Business
– David J. Anderson
• Kanban Board Game:
– getkanban.com
• Limited WIP Society:
– limitedwipsociety.ning.com
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One More Resource
PMI Heartland Advanced Education Series
Kanban Workshop – July 22nd
7 PDUs
Learn How To Get Started Kanban Planning Checklist
Kanban Setup Guide
Register on pmiheartland.org
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Continual Improvement Your Way! Nikitas Kalantjakos
• I am honored that you have made the time and that you have given me this opportunity to share with you.
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