continuous quality improvement through results based ......• families are engaged as leaders in...
TRANSCRIPT
Continuous Quality Improvement through Results Based Accountability (RBA)
Pre-Summit Learning Opportunity
Presenter: Hanna Nichols
The Civic Canopy
• Building Connections
• Building Capacity
• Building a Movement
Helping the many work as one for the good of all
The Canopy Summit: Pre-Summit Learning
Opportunities
• Next Pre-Summit Learning
Opportunity
• Summit!• November 29 – December 1, 2016
in Denver• This multi-day, interactive learning
experience is designed to enhance skills
and practice in inclusive, collaborative
processes that result in real social change.
• Learn more and register:
www.civiccanopy.org/summit
3
2
1
Desired Outcomes
Participants feel confident and excited
about attending Summit workshops
connected to Shared Measurement
Participants understand the basic
concepts of Results Based
Accountability (RBA)
Participants understand shared
measurement as a key element of
collaborative efforts
Much of our material is
adapted from
Sound familiar?
• “Problems in my community are so big and complex that it’s too much to take on.”
• “I’m just going to my best to make change in my small corner of the world
and hope things happen.”
Source: New Yorker Magazine, 1991
Shared Measurement
• One element of collective impact
• Measuring progress toward your shared
goals
• More challenging than it might seem –especially when considering large social
problems with multiple contributors
RBA
Fundamentals(and a poll!)
1
Results Based Accountability
• Disciplined process of
moving from desired
result to concrete
action steps
• Starts with ends and
works backwards to
means.
• Designed to be
common-sensible, not
jargonny
• Emphasizes use of data
to inform decisions
A Leaking Roof: Results Thinking in Everyday Life
Experience:
Measure:
Story behind the baseline (causes):
Partners:
What Works:
Action Plan:
Inches of Water
? Fixed
Not OK
Turning the Curve
Results Accountability
Performance
Accountability
about the well-being of
CLIENT POPULATIONS
For Programs – Agencies – and Service Systems
Population Accountability
about the well-being of
WHOLE POPULATIONSFor Communities – Cities – Counties – States - Nations
Definitions
Children born healthy, Children ready for school, Safe communities, Clean Environment, Prosperous Economy
Rate of low-birthweight babies, Percent ready at K entry, crime rate, air quality index, unemployment rate
1. How much did we do?
2. How well did we do it?
3. Is anyone better off?
A measure of how well a program, agency
or service
system is working.
RESULT
INDICATOR
PERFORMANCE MEASURE
A condition of well-being for
children, adults, families or
communities.
A measure which helps quantify the
achievement
of a result.
Po
pu
lati
on
Acc
ou
nta
bili
tyP
erfo
rman
ceA
cco
un
tab
ility
Language discussion
What’s important is always going back to the idea.
Ideas Group 1 Group 2 Group 3
1. A condition of
well-being for
children, adults,
families and the
community.
RESULT OUTCOME GOAL
Population Level Accountability
• It’s always tempting to go straight to what we think works, but going
immediately to action ≠ results
• So, the question is to start with the
ENDS and THEN focus on the means to
get there.
Population Level Accountability
The first question we need to ask
is “what does success look like?”
Population Level Accountability
Examples of ResultsEarly Childhood Colorado
Partnership
Larimer County Early
Childhood Council
Prowers County Collective
Impact Team
• Young children reach their
developmental potential and
are ready to succeed in school
and in life
• Adults are knowledgeable,
responsible, and interact
effectively on behalf of young
children
• Environments that impact
children are safe, stable, and
supportive
• Localities and the state attain
economic and social benefits
by prioritizing children and
families
All children are valued,
healthy and thriving
• All Prowers County
residents are physically
active
• All Prowers County
residents eat healthy
foods
• Families choose to stay,
live and invest in Prowers
County
Performance Level Accountability
How much service did we
deliver?
Drug/Alcohol Treatment Program
How well did we deliver
it?
How much change/effect did
we produce?
Quantity Quality
Eff
ect
Eff
ort
Number of
persons
treated
Percent of
staff with
training/
certification
Number of clients
off of alcohol & drugs
- at exit
- 12 months after exit
Percent of clients
off of alcohol & drugs
- at exit
- 12 months after exit
What quality of
change/effect did we
produce?
Who are your clients?
• Important to distinguish between your service delivery
system and your clients
• Many of us picture children as our clients, but in many
cases, they are NOT our clients
• So, who are your clients? Where is there overlap?
Opportunity to collaborate?
Let’s practice!
Result, indicator, or performance measure?
• # of hours community partners contributed to Council
work
• Families are engaged as leaders in their child’s development and learning
• % of child care programs achieving and maintaining a 2
– 5 quality rating
• Childhood obesity rates
Result
Indicator
Performance measure
Indicator
Turn the
Curve
1
How are
we Doing?
Indicator
Baseline
Why? Story behind
the baseline
Who can
Help? Partners
Options? What works
What is the
Action? Strategic Action Plan
Turn – the – Curve Thinking
Result
0
0.5
1
1.5
2
2.5
3
3.5
4
4.5
5
Turn the Curve Example: Prowers County
Turn the Curve Example: Prowers County
Turn the Curve Example: Prowers County
Turn the Curve Example: Prowers County
Resources
RBA Implementation Guide: http://raguide.org/
Results Leadership Group: http://resultsleadership.org/
The Civic Canopy: www.civiccanopy.org
November 29 – December 1, 2016 in
DenverThis multi-day, interactive learning experience is
designed to enhance skills and practice in inclusive,
collaborative processes that result in real social change.
Learn more and register: www.civiccanopy.org/summit
In partnership with Tamarack Institute