control center installation - american...

Installation Guide

8000-2649-02, Rev. A (12 pages) ULTRA•MAX PRODUCTS 1

1 Control Center

ContentsAbout this Guide ................................................... 1About Control Center ............................................ 2Overview ............................................................... 2Determining Requirements ................................... 3Connecting the Computer..................................... 4Connecting Video Systems................................... 4Downloading EAS System Firmware.................... 6Connecting EAS Systems..................................... 7Configuring Control Center ................................. 10Training the Users .............................................. 11Declarations ........................................................ 12

About this GuideThis installation guide explains how to install aControl Center system. Other related documentsare:• Getting Started, 8000-2649-01Note: Because customer requirements dictate theplacement of EAS and video components, yourSensormatic representative will supply thisinformation separately.

If you need assistance...Call Sensormatic Technical Support at:1-800-543-9740

Ultra•Max, Ultra•Post, Sensormatic, and the Sensormaticlogo are registered trademarks of Sensormatic ElectronicsCorporation. Other product names (if any) mentioned hereinmay be trademarks or registered trademarks of othercompanies.No part of this guide may be reproduced in any form withoutwritten permission from Sensormatic Electronics Corporation.© Copyright 1999. All rights reserved.(RWH) 7/99

2 INSTALLATION GUIDE CONTROL CENTER8000-2649-02, REV. A

About Control CenterControl Center communicates with EAS systems(Ultra•Post® and Ultra•Max®) and video systems.It can record EAS alarms, capture associatedvideo, and display the status of EAS systems.There are two kinds of Control Center systems: in-store and remote.• A in-store system consists of a PC with Control

Center software connected to EAS systemsand/or video systems. A in-store systemresides at the same site as the EAS and videosystems. Figure 1 shows a typical in-storesystem.

• A remote system consists of a PC with ControlCenter software that connects by acommunications network to one or more in-store Control Center systems. The network canbe a local area network (LAN) or a wide areanetwork (WAN). Remote systems can viewalarms and videos at in-store sites.

Figure 1. Typical in-store system

Ports/8em

OverviewThe tasks you perform to install Control Centerdepend on whether it is in-store or remote. Thetable below indicates which tasks you mustperform for each type of system. The followingpages describe how to perform these tasks.

Table 1. In-store vs. Remote Installation Tasks

Task PageIn-

store RemoteDetermine the partsrequired for theinstallation.

3 Yes Yes

Connect the ControlCenter computer.

4 Yes Yes

Connect the videosystem to the ControlCenter computer.

4 Yes No

Download firmware toEAS systems.

6 Yes No

Connect the EASsystems to theControl Centercomputer.

7 Yes No

Configure ControlCenter software.

10 Yes Yes

Train the users. 11 Yes Yes

PC with ControlCenter software

DigiboxMultiplexer

Cameras

M4K Power Pack

Ultra•Post Ultra•Maxpedestals

CONTROL CENTER8000-2649-02, Rev. A INSTALLATION GUIDE 3

Determining RequirementsBoth in-store and remote systems require acomputer to run Control Center software.However, in-store and remote systems mayrequire different software and hardware.

SoftwareYou should understand the options available forControl Center software and the EAS Systemfirmware. Understanding the differences in thesoftware will assist your installation.

Control Center Software OptionsControl Center software has two options: EAS andVideo. In-store systems with an EAS system(Ultra•Post and Ultra•Max) must have the EASoption. In-store systems with a video system(multiplexers and/or cameras) must have theVideo option.Control Center software also has a third option:Access Control. This option is not covered by thisdocument. The Control Center software must haveeither the EAS option or the Access Controloption. It cannot have the Video option alone.

EAS System FirmwareTo operate with Control Center, EAS systemsmust have special versions of their firmwareinstalled.

HardwareIn-store and remote systems have differenthardware requirements.• Remote systems require communications

hardware to communicate with in-storesystems, but do not require any EAS or videohardware.

• In-store systems only require communicationshardware if they must communicate with othersystems. They will require EAS or videohardware if they connect to those types ofsystems.

Communications HardwareThe type of hardware required to communicatewith other systems depends on the type ofnetwork to which the Control Center systemconnects.

• Local area network – This might require, forexample, an Ethernet card and an Ethernet.

• Wide area network – This might require, forexample, a phone line and a modem.

EAS HardwareIf the in-store system is to be connected to an EASsystem, it will need the following hardware.� One Digiboard and one Digibox (8 or 16 port)

with data cable� EAS data cable (two-pair, four-wire conductor

with drain) (Sensormatic product codeRPPD00 or equivalent)

� One RJ-10 connector and one female DB-25connector for every Ultra•Post primaryantenna

� Two female DB-25 connectors for everyUltra•Max power pack

Video HardwareIf the in-store system is to be connected to a videosystem, it will need the following hardware.� ATI video card (Sensormatic P/N 2025-0302-

01) or other approved video capture card� One NTSC video camera or one multiplexer

(for example, Sensormatic product codeRVQ77C) with multiple NTSC cameras

� Video camera power supply and two-conductor wire for power, one per camera

� RG59 video cable (for example, SensormaticP/N 0400-0870-500B [500ft roll])

� Two male BNC connectors for every camera� One male DB-9 connector. Note: depending

on your multiplexer, you may need a differentconnector.

� One male DB-15 connector for everyUltra•Max system

� BNC female to RCA male adapter� Video cord


Connecting the ComputerUse the procedure below to connect thecomponents of the computer on which the ControlCenter software runs.

1. Connect the monitor.− If system has Video option, connect monitor

to monitor port on video card.− If system does not have Video option,

connect monitor to monitor port oncomputer.

See Figure 2 for location of monitor ports.

Figure 2. Location of monitor ports

2. Connect keyboard to keyboard port.

3. Connect mouse to mouse port on computer.

4. Connect computer to communicationsnetwork, if used.

5. Connect paper printer to parallel port(optional).

6. Connect video printer (optional) to secondparallel port or AB box.

Connecting Video SystemsIf you are installing an in-store system that has avideo system, use the following procedure toconnect the video system to the computer. Videosystems can consist of 1) a single camera or 2) amultiplexer connected to multiple cameras.

1. Connect video cord to A/V IN connector onATI Video card. See Figure 3.

Figure 3. Connecting the video cord

2. Attach BNC/RCA adapter to yellow RCAconnector on video cord. See Figure 3.

3. Place camera(s) at expected locations butdo not plug into power.

4. Run RG-59 video cable from each camera(s)to computer or multiplexer. Note:multiplexer must be placed near computerand Digibox.

5. Put male BNC connectors on each end ofvideo cable.

6. Connect video cable(s) to camera(s).

Computer monitor port

Video card monitor port

A/V IN port

Video cord

BNC/RCA adapter


7. Does this video system have one camera ora multiplexer with multiple cameras?− Single camera - Connect video cable to

BNC connector on adapter. See Figure 4.− Multiplexer - Connect video cables to the

Camera In connectors on back ofmultiplexer. Connect a video cable fromMain Monitor connector on back ofmultiplexer to BNC connector on adapter.Plug in multiplexer power cable and turn on.See Figure 5.

8. Attach camera power cable to 24 Vactransformer, making sure connectors go toAC connectors and not ground.

9. Connect power cable to terminals 1 and 2(not ground) on camera.

10. Plug in transformer.

11. Turn on camera and adjust focus and zoom.

Figure 4. Connecting a single camera

CameraOnOff

Video

AC

2

1

GND

AC ACGND

Figure 5. Connecting multiple cameras

CameraOnOff

Video

AC

2

1

GND

AC ACGND

CameraOnOff

AC

AC ACGND

1

2

Video2

1

GND

Main monitor

Video cord

RG-59 video cable

BNC/RCA adapter

Multiplexer(rear view)

RG-59 video cableRG-59 video cable

Camera(rear view)

Camera(rear view)

TransformerTransformerRG-59 video cable

Camera transformer

Camera (rear view)

BNC/RCA adapter

Video cord


Downloading EAS SystemFirmwareIf you are installing an in-store system, you mustdownload Control Center versions of EASfirmware using the appropriate procedure on thispage.

Downloading Ultra•PostFirmwareTo download and run the Control Center version ofthe firmware, Ultra•Posts must have: (1) anEPROM (not PROM) with (2) version 2.00 or laterfirmware. Use the following procedure to check theUltra•Post and download the firmware.

Figure 6. Location of EPROM

U30

1. Locate PROM or EPROM at socket U30 onUltra•Post receiver/controller board. SeeFigure 6.

2. Peel off sticker. Is part number XX27C1024?− Yes. Part is a PROM (one-time

programmable). Replace with EPROM with2.00 or later firmware. Order P/N 0351-1304-01.

− No. Part is an EPROM. Go to next step.

3. Connect laptop and run configurator. Isfirmware level version 2.00 or later?

Only version 2.00 or later can downloadfirmware correctly.− Yes. Firmware is OK. Go to step 4.− No. Download 2.00 or later firmware, but

not the Control Center version.

4. Use the configurator to download thefollowing file, which is the Control Centerversion of the Ultra•Post firmware:Upost301.hex.

The file is in the following directory on theControl Center CD-ROM: UltraPost Configurator

It is also in the following directory on a ControlCenter system: /CCenter/Firmware/UltraPost

Instead of using the configurator to downloadthe firmware now, you can wait until the ControlCenter software is installed and use it todownload the firmware, if you wish.

Downloading Ultra•MaxFirmwareUse the following procedure to download thefirmware in Ultra•Max systems.

1. Copy to your laptop the following file,which is the Control Center version of theUltra•Max firmware: Max500.bin. You muststore it in the same directory as theUltra•Max configurator.

The file is in the following directory on theControl Center CD-ROM: UltraMax Configurator

It is also in the following directory on a ControlCenter system: /CCenter/Firmware/UltraMax

2. Connect laptop and run Ultra•Maxconfigurator.

3. Download Max500.bin to Ultra•Max system. After you download the Ultra•Max firmware, you

can download subsequent firmware versionsusing the Control Center, if you wish.


Connecting EAS SystemsIf you are installing an in-store system that has anEAS system, use the following procedure toconnect the EAS system (Ultra•Post or Ultra•Max)to the computer.

1. Turn off power to the computer and EASsystems.

2. Connect data cable from In connector onside of Digibox to connector on Digiboardin computer. See Figure 7 below.

Figure 7. Connecting a Digibox

3. Run EAS data cable from each EAS systemto the Digibox. EAS data cable is a two-pair,four-wire conductor with drain (for example,RPPD00).

4. What type of EAS system is this?− For Ultra•Post systems, go to “Connecting

an Ultra•Post” on page 7.− For Ultra•Max systems, go to “Connecting

an Ultra•Max” on page 8.

Connecting an Ultra•PostIf the in-store system has an Ultra•Post, use thefollowing procedure to connect the Ultra•Post tothe Digibox with the EAS data cable.

1. Put RJ-10 connector on three of the wires atthe Ultra•Post end of EAS data cable. SeeTable 2 and Figure 8 for pinout.

Table 2. EAS data cable pinout (Ultra•Postto Digibox)

Ultra•PostPin # Signal Digibox Pin #

1 Rx 32 Tx 23 Ground 7

Figure 8. Connecting Ultra•Post to Digibox

J4

3 2 7

1234 3 2 1

7 23

2. Insert RJ-10 connector into J4 connectoron primary Ultra•Post. See Figure 8 forlocation.

Digiboard

Data cable

Digibox (rear view)

Control Center PC(rear view)

Digibox (rear view)

Ultra•PostReceiver/ControllerBoard

twisted pair,with drain

4 (Not Used)3 Drain

2 Green (Tx)1 White (Rx)

Spring clip

Top

Drain Wh Green

Gnd Rx Tx


3. If the system has a multiplexer, attach theremaining two wires to the Normally Open(NO) and Common pins for Relay 1 or 2 onJ2 on Ultra•Post. See Table 3 for pinoutand Figure 9 for location.

Table 3. EAS data cable pinout (Ultra•Postto Multiplexer)

Ultra•Post Pin # Signal

MultiplexerPin #

6 or 3 Normally Open(Relay 1 or 2)

1,2,3,or 4

7 or 4 Common(Relay 1 or 2)

8

Figure 9. Connecting an Ultra•Post to amultiplexer and Digibox

J2

J4

327

1 23

1 8

1

2

CG

ND

NO

2C

OM

2N

C2

N01

CO

M1

NC

1

N/A

CG

ND

NO

2C

OM

2N

C2

N01

CO

M1

NC

1

N/A

4 3 2 1

7 23

4. Connect EAS data cable to Digibox.a. Put a female DB-25 connector on three

wires of the EAS data cable and thenattach hood. See Table 2 for pinout.

b. Connect female DB-25 connector to one ofeight connectors on Digibox. See Figure 8or Figure 9 for location.

5. If the system has a multiplexer, connectthe remaining two wires of the EAS datacable to the multiplexer.

a. Put male DB-9 connector (or whateverconnector type matches the multiplexerAlarm port) on end of EAS data cable nearmultiplexer.

Attach the wire with the Normally Opensignal to one of pins 1 through 4 on themultiplexer alarm port. These pinscorrespond to Camera In connectors 1through 4. See Figure 5 and Table 3. Forexample, if this Ultra•Post is covered bycamera 2, then connect Normally Open topin 2.

Attach the wire with the Common signal topin 8 on the multiplexer alarm port. If otherEAS systems are present, you shouldsplice together the Common wires.

b. Connect cable to Alarm connector onmultiplexer. See Figure 9 for example.

6. If this is last EAS system connected, turnon computer and EAS systems. Otherwise,continue connecting EAS systems.

Connecting an Ultra•MaxIf the in-store system has an Ultra•Max, use thefollowing procedure to connect the Ultra•Max tothe Digibox with the EAS data cable.

1. Put female DB-25 connector on three of thewires at the Ultra•Max end of EAS datacable. See Table 4 and Figure 10 for pinout.

Alarm port

twisted pair,with drain

Digibox (rear view)Multiplexer (rear view)

Ultra•PostReceiver/ControllerBoard

4 (Not Used)3 Drain (Ground)

2 Green (Tx)1 White (Rx)

Spring clip

Top

Drain Wh Green

Gnd Rx Tx

1 8


Table 4. EAS data cable pinout (Ultra•Maxto Digibox)

Ultra•Max ConfigPort Pin # Signal

DigiboxPin #

2 Rx 33 Tx 27 Ground 7

Figure 10. Connecting Ultra•Max to aDigibox

7 23

7 23

2. Connect female DB-25 connector toconfigurator port on back of M2K or M4Kpower pack. See Figure 10 for location.

3. If the system has a multiplexer, attach theremaining two wires of EAS data cable tothe Normally Open and Common pins forRelay 1, 2, or 4 and attach to the Remotealarm port. See Table 5 for pinout andFigure 11 for location.

Table 5. EAS data cable pinout (Ultra•Max toMultiplexer)

Ultra•MaxPin # Signal

MultiplexerPin #

14,5, or 2 Normally Open(Relay 1,2, or 4)

1,2,3,or 4

13,4, or 1 Common(Relay 1, 2, or4)

8

Figure 11. Connecting Ultra•Max to amultiplexer and Digibox

8 2

1

2

7 23

54

7 23

1915

8

Config port

Ultra•Max Power Pack (M2K/M4K)(rear view)

Digibox (rear view)

Drain Wh Green

Gnd

Rx Tx

Drain WhiteGr

Gnd

RxTx

Commo

Alarm port

Ultra•Max Power Pack (M2K/M4K)(rear view)

Config port

Remote port

Twisted pair,with drain

Digibox (rear view)

Multiplexer (rear view)

Drain Wh Green

Rx TxGnd

GndDrain WhiteGr

RxTxNO

Black Red

Relay 2 Relay 4

Relay 1

Red BlkNO

Red Blk

NO

NO

Red Blk


4. Connect EAS data cable to Digibox.a. Put a female DB-25 connector on three

wires of the EAS data cable and thenattach hood. See Table 4 for pinout.

b. Connect female DB-25 connector to one ofeight connectors on Digibox. See Figure 10or Figure 11 for location.

5. If the system has a multiplexer, connectthe remaining two wires of the EAS datacable to the multiplexer:

a. Put a male DB-9 connector (or whateverconnector type matches the multiplexerAlarm port) on the end of EAS data cablenear multiplexer.

Attach the wire with the Normally Opensignal to one of pins 1 through 4 on themultiplexer alarm port. These pinscorrespond to Camera In connectors 1through 4. See Figure 5 and Table 5. Forexample, if this Ultra•Post is covered bycamera 2, then connect Normally Open topin 2.

Attach the wire with the Common signal topin 8 on the multiplexer alarm port. If otherEAS systems are present, you shouldsplice together the Common wires.

b. Connect cable to Alarm connector onmultiplexer. See Figure 11 for example.

6. If this is the last EAS system connected,turn on the computer and EAS systems.Otherwise, continue connecting EASsystems.

Configuring Control CenterThe tasks you must perform to configure thesoftware depend on whether the system is in-storeor remote. The checklists below list the tasks youmust perform in in-store and remote installations.For information on how to perform these tasks,refer to the online User’s Guide.

Configuring In-store SystemsIf the system is a in-store system, configure it byperforming the tasks in the checklist below.� 1. Start Control Center� 2. Log in to in-store system� 3. Define system parameters� 4. Define EAS parameters� 5. Add comm lines� 6. Add Ultra•Posts� 7. Add Ultra•Maxes� 8. Define an administrator� 9. Log off in-store system� 10.Shut down (exit) Control Center

Configuring Remote SystemsIf the system is remote, configure it by performingthe tasks in the checklist below. (Tasks with anasterisk require information from the customer.)� 1. Start Control Center� 2. * Define remote servers� 3. Shut down (exit) Control Center


Training the UsersThe training of the users depends on whether theyuse an in-store or remote system. The checklistsbelow list the tasks in which you should train usersof in-store and remote systems. For information onhow to perform these tasks, refer to the onlineUser’s Guide. Also, the Getting Started withControl Center document contains summaries ofsome of these tasks. (Tasks with an asteriskrequire information from the customer.)

Training In-store UsersIf the system is in-store, train the users how toperform the tasks in the checklist below.� 1. Start Control Center� 2. Log in to in-store system� 3. Customize main window� 4. * Define operator(s)� 5. * Define video parameters� 6. * Define site information� 7. Define service center information� 8. * Define system event defaults� 9. * Define device-specific event defaults� 10. * Define incident log fields (optional)� 11. * Define alarm instructions (optional)� 12. * Define alarm responses (optional)� 13. View alarms and events� 14. Respond/acknowledge alarms/events� 15. Review alarm/event history� 16. View alarm video (normal and large)� 17. Enable/disable device� 18. Get status of device� 19. Get/reset alarm count� 20. Back up data� 21. Delete alarm history� 22. Define report printer� 23. Generate reports� 24. Get help (context-sensitive, manual, etc.)� 25. Trouble-shoot problems� 26. Log off in-store system� 27. Shut down (exit) Control Center

Training Remote UsersIf the system is a remote system, train the usershow to perform the tasks in the checklist below.� 1. Start Control Center� 2. * Define remote servers� 3. Log in to remote server� 4. Customize main window� 5. * Define operator(s)� 6. View alarms and events� 7. Review alarm/event history� 8. View alarm video (normal and large)� 9. Enable/disable device� 10. Get status of device� 11. Get/reset alarm count� 12. Back up data� 13. Delete alarm history� 14. Define report printer� 15. Generate reports� 16. Get help (context-sensitive, manual, etc.)� 17. Trouble-shoot problems� 18. Log off remote server� 19. Shut down (exit) Control Center


DeclarationsWARRANTY DISCLAIMER: Sensormatic ElectronicsCorporation makes no representation or warranty with respectto the contents hereof and specifically disclaims any impliedwarranties of merchantability or fitness for any particularpurpose. Further, Sensormatic Electronics Corporationreserves the right to revise this publication and make changesfrom time to time in the content hereof without obligation ofSensormatic Electronics Corporation to notify any person ofsuch revision or changes.LIMITED RIGHTS NOTICE: For units of the Departmentof Defense, all documentation and manuals were developed atprivate expense and no part of it was developed usingGovernment Funds. The restrictions governing the use anddisclosure of technical data marked with this legend are setforth in the definition of "limited rights" in paragraph (a) (15)of the clause of DFARS 252.227.7013. Unpublished - rightsreserved under the Copyright Laws of the United States.

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