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#CONVERGE2014 Session 1304 Managing Telecom Directories in a Distributed or Multi-Vendor Environment David Raanan Starfish Associates

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2 Introduction Challenges and Benefits of Managed Directories Best Practices for Managing Directories Implementing a Directory Solution Summary Agenda

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3 Introduction Starfish is the leading provider of telecom management automation, self service and optimization tools. Our technology seamlessly integrates with and leverages and organizations business systems and applications to streamline and optimize business processes. As an Avaya, Cisco and Microsoft partner, our solutions efficiently unify telecom and IT. Our solutions are deployed globally at midsize to large enterprises including many Fortune 1000 companies. We are headquartered in Bridgewater, New Jersey.

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4 The Directory Challenge Multiple sources of directory information: Unified Communication systems Telecom applications HR databases Enterprise Directories (Active Directory, LDAP) Each source may contain different type of information, all relating to the same user Critical need for an authoritative source of directory information to feed many applications.

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The Directory Challenge Telecom administrators typically own a piece of the information, but may not be exposed to changes in user information across the enterprise. For example: A new employee Someone who is leaving the company Changing departments Updating their contact information These changes should only be handled once then automatically shared and synchronized with other applications and systems that depend on accurate information. 5

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6 Benefits of a Managed Directory Maintaining an accurate, authoritative and synchronized directory infrastructure is the foundation for many IT and telecom applications. Some of the benefits of maintaining reliable directories include: Streamlining telecom administration processes Supporting business applications Aligning telecom with Identity Management big picture

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7 Industry Standards for Directories Synchronization Engines are the building blocks for Meta- Directories and Identity Managers. Identify the source of truth for specific information Each source needs a connector Attribute maps, data flow Consolidate data from multiple sources Normalize the data and create associations Create the meta-directory data store Synchronize data Pro-actively update target systems Make the authoritative information available to all

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8 Identity Managers and Role Based Provisioning Identity Management allows enterprises to manage end-to-end lifecycle of user identities across all enterprise resources: Microsoft Forefront Identity Manager & Identity Lifecycle Manager Oracle Identity Manager IBM Tivoli Identity Manager

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Identify information sources and their scope: HR Database: User legal name, org unit, employee ID Active Directory: Login Name, email address PBX: Phone Number, physical location Identify target systems and information flow: Update Active Directory with telephone numbers (Push) Update PBX and Voice Mail system with user names (Push) Update Speech Enabled Auto Attendants (Pull) Update Call Accounting system (Pull) Web based corporate directory UI Phone based corporate directory Implementing a Directory Solution

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Define Use Cases: Telecom based directory (extension number is the key) Add a new station (with or without user association Modify a station (modify an association with a user) Delete a station Add an AD user Modify an AD user Delete/Disable an AD user Schedule a data feed Update an association manually Implementing a Directory Solution

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AD User

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Directory Manager

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Add a Station

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Entry added in Starfish Directory

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AD user updated

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AD user Name Change

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Station display name is synchronized

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Once you have a directory solution in place, you can access and leverage the information: Corporate Directories Web base access Phone based access Data feed for telecom apps Call Accounting Voice enabled directories Self Service Solutions Automated On-Boarding & Off-Boarding 18

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Directory Solution Data from multiple sources is maintained in an LDAP data store representing up-to-date information about users and their corresponding telecom resources. Directory Server Enterprise DirectoriesEnterprise Databases

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Directory Solution An authoritative directory serves as a telecom connector to Identity Managers Directory Server Enterprise DirectoriesEnterprise Databases

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Case Study: A global enterprise with over 10,000 employees in 30 countries 2 Avaya CMs 2 Cisco UCMs Requirement for a consolidated directory that will enable phone and web based access Requirement for dialing prefixes based on which system the caller is connected to 21

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Accessing the Directory Avaya Directory App Web based portal Cisco Directory App Directory Server IOS devices

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A web based portal enables users to search, display and manage the directory data store. Accessing the Directory

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Directory Server is the foundation for Self Service

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Thank you Starfish Associates 1200 US Highway 22 Bridgewater, NJ 08807 908-243-2900 starfishassociates.com

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#CONVERGE2014 Thank You for Attending Please remember to complete your evaluation of this session in the CONVERGE2014 mobile app. 1304: Managing Telecom Directories in a Distributed or Multi-Vendor Environment