Convergence of End-point Devices

Christian Childs

In 2011, the first students to grow-up with the Internet will be college grads

Born

2011

1989

1994 Kindergarten

3rd Grade

6th Grade

High School

College

1997

2000

2003

2006

2009

Facebook

Netscape

.com boom

Twitter

AOL

Android

Google

Yahoo

.com bust

3

2011 College Graduates

LE Marketing

1960 1970 1980 1990 2000 2010 2020

Dev

ices

The mobile Web explosion

Minicomputer

10M

Computing cycle characteristics: 1960 – 2020

Source: Vinod Khosla Note: PC installed base reached 100MM in 1993, cellphone / Internet users reached 1B in 2002 / 2005 respectively; Source: ITU, Mark Lipacis, Morgan Stanley Research.

1

10

100

1,000

10,000

100,000

1,000,000

PC

100M

Mainframe

Mobile Internet

10B (?) Desktop Internet

1B

1M

4

Users with different needs & multiple device types are entering your organization

Social media

Flexibility

Choice

New business models

Compute power

Access & connectivity

Compliance Innovation Empowered

Durability

Mobile

5

• Attractive / flexible work environment

• Improved productivity

• Broader device choice and OS flexibility

• Improved ability to innovate & collaborate

Embracing new compute models is about business, not technology

CEO/Organization CIO and IT Staff Employees

• Improve data security for a mobile workforce

• Redirect IT’s role to innovation

• Simplify IT deployment and management

• Improve IT process & policy adherence

• Improve productivity

across the organization

• Improve employee satisfaction

• Improve talent acquisition & retention

6

With change comes organizational challenges:

• Meet the needs of end users

• Cultural changes

• Determine what devices best suit end-user needs

• Implement more flexible work schedules, KPIs

• Talent acquisition tied to IT tools and devices for workforce

• Device, OS and application integration and management

• Secure data from data center to device

• New virtualization & cloud computing architectures

• Identify and manage all end points

• Automating device lifecycle management

Managing technology Managing people

7

Manage consumerization

Outside-in approach Focus on immediate integration of outside devices and offerings Create guest networks, VPN access Multiple tools, multiple management interfaces

8

Inside-out approach Develop a deeper understanding of end users, roles and needs Map to technology interaction, data access and device usage Enhance with professional tools with consumer appeal

9

Own consumerization

10

Own consumerization across user, device and solution experiences

• Devices designed for specific usage and adaptable to evolving workforce

• Seamless experience across multiple devices, operating systems and business-curated applications

• Tailored solutions that span from the device to the data center and cloud,

• Optimized for workforce productivity and IT control

1 Confidential 10

3 Billion people will connect electronically via mobile or Internet technology by 2014.2

Solutions tuned to specific segment usage and needs

Protect data from data center to end point and more intuitive data and device management

Tablets, smartphones & ruggedized devices Engineered for the flexibility to compute wherever work or life takes you

Connected Classroom, Virtual Labs & Mobile Clinical Computing

Data security and management

Dell Clients: Evolving with end-user needs

Enabling you to do more than ever before

Professional tools with consumer appeal; thin, powerful, durable, manageable, and secure

Dell Latitude and XPS

11

Securing email solutions for enterprise customers on both personal and corporate owned devices as well as virtualization for any screen secure access

Dell delivers a full portfolio of mobility solutions

Mobile Device Management

Telecom Expense Management

Custom Application

Development

Application Management

Security & Compliance

Connecting mobile devices to enterprise resources enabling IT to remotely manage and secure

Delivering an end-to-end best practice approach to management of voice, data, wireless and VOIP spend

Rapid-application development on newly emerging mobility devices like phones and tablets with multi-platform, multi-carrier enablement

Deploy with Dell Mobility Application Platform (DMAP) and mobilize business applications across any user, device and location — on any network or platform

12

Corporate

Personal Data

Business Data

Information security • Password protected • Remote wipe • Data encryption • Secure data at rest

Corporate access • Email, attachments, PIM • Intranet • Document repositories • Corporate IM • LOB Applications

Voice Mail

Email

Calendar

Contacts

Document Sharing

Enterprise Telephony

Audio/Video Conference

IM & SN

Individual choice • Devices remain personal

• Untouched by enterprise

• Supports justification for shared expense

• Device consolidation

• Take advantage of the latest technology

Mixed Personal

Manage access to the mobile device

13

Dell Desktop Virtualization solutions minimize risk, empower end users

Integrated solution

Flexible delivery models

Managed Cloud Custom

Best practices implementation

Open standards

• Pre-configured, pre-tested data center architecture

• Reduces deployment time

• Removes the burden of design and configuration – delivering a right-sized, scalable solution

• Thousands of hours of integration testing

• Same infrastructure, on-site or through the cloud

• Includes implementation services and ProSupport

You manage Dell manages

Feasibility Discovery Blueprint Assessment

Design & Implement

Operate & Manage

Customer Managed

14

Dell is seeing the benefit from our own Connected Workplace strategy*

• 50% of Dell employees are remote / flex

• Reduced $10M in facility costs in 2011 – on track to save $24.5M in 2012

• VOIP at HQ to reduce costs

• Achieved >66% reduction in apps under management from >8900 to <2800

• 130,000+ PCs on Windows 7

− Reduced imaging time by 50%

− Reduced support costs by 25%

− Improved security

* Internal Dell numbers

15

Dell IT mobile user classes

Tier 1 Dell-owned

mobile devices

Tier 2 Registered

employee-owned devices

Tier 3 Unregistered

employee-owned devices

• Executives & customer-facing

• Fully-managed by Dell IT

• Highest level of network & app access

• Cost paid directly by Dell

• BB, iOS, or Android device owned and paid for by employee

• Users must be approved and devices must be registered

• Limited network and application access, limited support

• Unsupported employee-owned

• Very limited access – mostly corporate SaaS applications over public Internet (i.e. SFDC)

16

Enterprise Mobility Solutions

Idea exchange session

How do you manage all of your

end-point devices today? How do we want to do it in the future?

What are your formal policies for personally owned vs. corporate

owned devices?

How can we better help?

Please take a moment and provide feedback on this session. www.dellworld.com/feedback

Thank you for attending.

19

Thank you!