conversation starter at ala anaheim june 23, 2012 discovery here, discovery there ken varnum...
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Conversation Starter at ALA AnaheimJune 23, 2012
Discovery Here, Discovery There
Ken Varnum
University of Michigan [email protected]
@varnum
Pros and Cons of Local & Remote Hosting of Discovery Tools
Conversation Starter at ALA AnaheimJune 23, 2012
Introduction
• 5+ years at University of Michigan Library• 12+ years in academic, corporate, and special
libraries• Fondness for two library things:– Drupal (not talking about that here today)– Discovery
Conversation Starter at ALA AnaheimJune 23, 2012
Agenda
• What is discovery?• Local vs. remote hosting of interface• What it takes to host an interface locally• Pros and Cons• Questions
Conversation Starter at ALA AnaheimJune 23, 2012
Discovery Defined
For today’s talk, discovery systems have these qualities:• A central index of metadata & full text• Harvested from many sources• Integrated with full text delivery• Something you license• NOT federated/brokered/broadcast search• Understands library’s holdings/rights
Conversation Starter at ALA AnaheimJune 23, 2012
Discovery Systems
Things you’ve heard of:• EBSCO Discovery System• Ex Libris Primo • Serials Solutions Summon• WorldCatSee a list of who uses what at bit.ly/LIDDXc
Vendor Model
Conversation Starter at ALA AnaheimJune 23, 2012
Massey University (New Zealand)
Conversation Starter at ALA AnaheimJune 23, 2012
Massey University (EBSCO)
Conversation Starter at ALA AnaheimJune 23, 2012
Boston University
Conversation Starter at ALA AnaheimJune 23, 2012
Boston University (Primo Discovery)
Conversation Starter at ALA AnaheimJune 23, 2012
Dartmouth College
Conversation Starter at ALA AnaheimJune 23, 2012
Dartmouth College (Summon)
Conversation Starter at ALA AnaheimJune 23, 2012
What Do Users Experience?
• An interface that generally does not look like their home library
• A clean, elegant, & tested interface• Some challenges in “resetting” themselves or
getting help• Unclear who “owns” the interaction
Conversation Starter at ALA AnaheimJune 23, 2012
What Do Libraries Gain?
• Simplicity of setup and interface design• Discovery is just another vendor• Autopilot (more or less)• Anyone who has used a discovery interface
can use your vendor’s
API Model
Conversation Starter at ALA AnaheimJune 23, 2012
University of Toulouse
Conversation Starter at ALA AnaheimJune 23, 2012
University of Toulouse Discovery
Conversation Starter at ALA AnaheimJune 23, 2012
Universitätsbibliothek Freiburg
Conversation Starter at ALA AnaheimJune 23, 2012
Universitätsbibliothek Freiburg
Conversation Starter at ALA AnaheimJune 23, 2012
NCSU Libraries
Conversation Starter at ALA AnaheimJune 23, 2012
Villanova
Conversation Starter at ALA AnaheimJune 23, 2012
What Do Users Experience?
• A familiar interface• Integration with other library services• Comfort
Conversation Starter at ALA AnaheimJune 23, 2012
What Do Libraries Gain?
• Control over user experience• Knowledge of what your users are doing• User-specific usage tracking information• Ability to intercede• Ability to offer help & additional services
Conversation Starter at ALA AnaheimJune 23, 2012
University of Michigan
Conversation Starter at ALA AnaheimJune 23, 2012
Michigan Discovery via API
Conversation Starter at ALA AnaheimJune 23, 2012
What We Enable
• Full-text link failure help• Favorites• Data Analysis
Conversation Starter at ALA AnaheimJune 23, 2012
Problem Reporting
• Article full-text links clicked: 134,095• There were 310,171 article searches• Problem reporting is built in to our interface
Conversation Starter at ALA AnaheimJune 23, 2012
Results of Error Reporting
• Reports go to our online reference service, Ask a Librarian
• Each one reviewed & responded to (phew!)• Frequent classes of problems:– User account problems– Proxy problems– Resource problems
Conversation Starter at ALA AnaheimJune 23, 2012
Problem Reports by Data Source
LOGICAL; 41.6%
proquest_dll; 19.4%
webofscience_primary; 11.2%
pubmed_primary; 5.1%
crossref_primary, 4.4%
gale_primary; 3.2%
credo_entries; 1.6%
webofscience_primary_A; 1.4%
doaj_primary_oai; 1.2%
53 other sources; 10.8%
Conversation Starter at ALA AnaheimJune 23, 2012
Favorites
• Can save articles for future use• Soon will be able to organize with other library
resources
Conversation Starter at ALA AnaheimJune 23, 2012
Favorites version 2.0
Conversation Starter at ALA AnaheimJune 23, 2012
What You Need
• A vendor with an API• Programming staff to customize it• Commitment to keeping up with changes• Willingness to experiment (a bit) and share
Conversation Starter at ALA AnaheimJune 23, 2012
Why Do This?
• Users have familiar navigation• Library can offer appropriate assistance• We are guardians of patron interactions;
should keep that connection alive as long as possible.
Conversation Starter at ALA AnaheimJune 23, 2012
DiscussionKen VarnumWeb Systems ManagerU. of Michigan [email protected]@varnumLink List: bitly.com/bundles/varnum/3
Drupal in LibrariesALA TechSource978-1-55570-778-1
http://amzn.to/drupalinlibraries
Background image by MLibrary – CC: BY