DANIELLE GERGER39 Forest ave. Albany, NY 12208 • Cell: 802-373-3799 •danielle.gerger@gmail.com

Professional SummaryProfessional restaurant manager with experience in high volume fine dining. Hardworking Server who thrives under pressure and goes above and beyond to create unforgettable guest experiences. 10 years’ experience serving up to 50 dinner guests in one party at an upscale seafood restaurant. Focused server successful at multi-tasking and delivering prompt and friendly service to all guests. Maintains a positive attitude and a great sense of humor during peak hours.

SkillsOrganized and efficient server Deadline-drivenQuick problem solver Team leader

Thrives in fast-paced environmentHard working and self-motivated

Courteous, professional demeanor OrganizedFlexible schedule capability Proficient in MS OfficeTop-tier, full-service dining background Fast learnerBar terminology Flexible scheduleCash handling expert Palletizer knowledgeUp-selling capability

Work HistoryFront of the house Manager, Juniors Rustico, South Burlington, VT, 09/2014-12/2014

Successfully opened a new concept restaurant Carefully interviewed, hired, trained, and supervised staff. Set up and maintained Adelo computer system. Went above and beyond to ensure guests had a great experience in a new restaurant. Correctly calculated and made front of the house schedules.

Wait staff, Guest Service, General Manager, Sweetwaters, Burlington, VT 10/2013-09/2014 Carefully interviewed, selected, trained and supervised staff. Correctly calculated inventory and ordered appropriate supplies. Successfully made front of the house and support staff schedules according to past years recaps. Promoted a positive atmosphere and went above and beyond to guarantee each guest received

exceptional food and service. Oversaw front of the house personnel maintain adequate staffing and minimize overtime.

Wait staff, City Grill, Elizabeth City, NC 06/2013-08/2013Displayed enthusiasm and knowledge about the restaurant's menu and products.Proactively prepared for large parties and reservations, anticipating planning and staffing needs.Received frequent customer compliments for going above and beyond normal duties.Assisted with guest inquiries, take-out orders and restaurant cleanliness.Routinely supported other areas of the restaurant as requested, including answering telephones andcompleting financial transactions for other staff.

ICS associate, Walmart – Ankeny, IA 10/2011 to 04/2012Moved freight, stock and other materials to and from storage and production areas and loading docks.Received, stored and shipped goods and materials.Stacked and transported all overstock to storage areas.Cleaned and maintained the warehouse in compliance with OSHA safety standards.Swept floors and stored equipment at the end of each shift.Loaded and unloaded ship cargo.Used item numbers to properly stock warehouse.

Wait staff, Bartender, Waterfront Seafood Company – Ankeny, IA 05/2008 to 10/2009Consistently provided professional, friendly and engaging service.Skillfully promoted items on beverage lists and restaurant specials.Displayed enthusiasm and knowledge about the restaurant's menu and products.Addressed diner complaints with kitchen staff and served replacement menu items promptly.

Quickly recorded transactions in MICROS system to deliver prompt service.Proactively prepared for large parties and reservations, anticipating planning and staffing needs.Verified cash drawer against the day's receipts.Received frequent customer compliments for going above and beyond normal duties.

Wait staff, Bartender, Wig n' Pen Pizza – Ankeny, IA 10/2007 to 07/2008Bussed and reset tables and kept dining room and work areas clean.Assisted in cashiering and Point of Sale (POS) system procedures during busy hours.Assisted with guest inquiries, take-out orders and restaurant cleanliness.Maintained complete knowledge of restaurant menu, including daily specials.Assisted co-workers whenever possible.Assertively upsold alcoholic beverages, appetizers and desserts.Received frequent customer compliments for going above and beyond normal duties.