TIFFANY Y BANKS754 Red Oak Drive, Columbus, GA 31907 | C: 770-815-3372 | T.banks2009@yahoo.com

COMMUNITY INVOLVEMENT Summer Cook/Activity Volunteer to 30 Pre-teens and artistic children for Fort Benning’s

Child Youth and School Services Program 2007 2006 Labor Department Summer Clerical Volunteer at Rothschild Middle School

Tutoring Program, once program ended transferred and became adult companion and role model to 50+ children at the Columbus Community Center

PROFESSIONAL EXPERIENCEColumbus, GA Customer Service Rep/Water Sample Technician United Distributors, Inc., Jacksonville, Florida, 3 June 2015 to 2 December 2015

Collect and label door-to-door water samples from property owners for testing Complete same day testing, document test results, and schedule follow-on sales

appointments

Seasonal and/or Full-Time Cashier/Sales Associate Dollar Tree, Columbus, Georgia, October 2014 to December 2014Wal-Mart, Columbus, Georgia, October 2012 to January 2013Kohl's - Albany, Georgia, February 2010 to April 2012

Customer Relations: Greeted and assisted customers, in the store and over the phone regarding store operations, product, promotions, orders, and customer inquiries.

Competitive Analysis: Performed competitive analysis to make recommendations for future company growth while maintaining up-to-date point of sale knowledge and store policies regarding payments, returns and exchanges.

Customer Service: Consistently received positive feedback and created repeat business by developing long-term customer relationships through guaranteed positive customer experiences, expressed appreciation, personal invites, and resolved customer complaints.

Sales: Consistently generated additional revenue through skilled sales techniques. Achieved highest number of new credit accounts opened within one-month period. Customer Interface: Successfully interacted with customers and retail buyers to expedite

orders, follow-up on shipping statuses, and locate/obtain out-of-stock product(s) based on customer requests.

Greeted customers upon entrance and handled all cash and credit transactions. Multitasking: Cashiered with two cash registers at once in tandem to maximize customer

flow. Organized the store by returning all merchandise to its proper place. Processed merchandise returns and exchanges.

While at Kohl’s, achieved the highest number of new credit card transactions opened within one-month period, excelled in exceeding daily credit card application goals, driving sales goals and achieving monthly quota figures.

Customer Service Executive/AT&T Call Center

Teleperfomance, Columbus, Georgia, May 2014 to August 2014

Computed accurate sales prices for purchase transactions and maintained up-to-date records at all times.

Resolved product issues and shared benefits of new technology, while addressing customer service inquiries in a timely and accurate fashion.

Made reasonable procedure exceptions to accommodate unusual customer requests. Provided accurate and appropriate information in response to customer inquiries. Demonstrated mastery of customer service call script within specified timeframes. Addressed customer service inquiries in a timely and accurate fashion. Worked with upper management to ensure appropriate changes were made to improve

customer satisfaction. Properly directed inbound calls in phone queues to improve call flow.

Clerical/Food and Beverage Handling/Restaurant ExperienceWendy’s, Columbus Georgia, April 2006 to August 2006Subway, Columbus, Georgia, September 2005 to February 2006

Prepped and served all ingredients for sandwiches at Subway and cold drinks, milkshakes and frozen custard utilizing drink-dispensing, milkshake, or frozen custard machines at Wendy’s

Cleaned and sanitized service/beverage/kitchen areas, display cases, equipment, customer eating area and restrooms to meet sanitary conditions, performed dishwasher duties

Served as cashier performing opening and closing functions. Multitasking abilities in a fast-paced environment, while greeting patrons with a smile

and friendly eye contact to ensure food and service satisfaction. Planned menus according to customers’ needs and diet restrictions Accepted payment

from customers, and made change as necessary. Answered telephone calls and responded to customer inquires Planned and prepared food for parties, holiday meals, luncheons, special functions, and

other social events.

EDUCATIONBachelor of Arts, Psychology, Albany State University - Albany, Georgia, December 2014

PROFESSIONAL DEVELOPMENT / TRAINING Customer Service Executive Training, TSYS, May 2012 to August 2012 Types 66 words a minute Computer proficient in Microsoft Office, Excel, and PowerPoint United Distributors Inc Assist & Team Leader promotion