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Cost Proposal – Criminal Information System Solution and Intelligence Management System Solution for the State of Nebraska

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ATTN: Robert Thompson or Ruth Gray State Purchasing Bureau 301 Centennial Mall South, Mall Level Lincoln, NE 68508

DataWorks Plus Contact: Dan Pastorini (832) 237-7774 [email protected]

RFP #: 2935Z1 Due Date: 6/30/09 Due Time: 2 PM CIS and IMS Solutions

Technical Response

ORIGINAL

ATTN: Mr. Paul Anderson Contract Administrator San Diego Assn. of Governments 401 B Street, Suite 800 San Diego, CA 92101

DataWorks Plus Contact: Todd Pastorini (925) 240-9010

[email protected]

RFP #: 5002014 Due Date: 5/14/09 Due Time: 11 AM Middleware Solution

Cost Proposal – Middleware Solution Automated Regional Justice Information System (ARJIS) A JPA Administered by San Diego Association of Governments (SANDAG)

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Cost Proposal – Portal Solution Automated Regional Justice Information System (ARJIS) A JPA Administered by San Diego Association of Governments (SANDAG)



[email protected]

RFP #: 5002014 Due Date: 5/14/09 Due Time: 11 AM Portal Solution

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[email protected]

RFP #: 5002014 Due Date: 5/14/09 Due Time: 11 AM Portal Solution

SEALED COST

Cost Proposal – Portal Solution Automated Regional Justice Information System (ARJIS) A JPA Administered by San Diego Association of Governments (SANDAG)


INSTALLATION

MANUAL

PERFECT VOICE EMBEDDED SYSTEMS INSTALLATION & MAINTENANCE

Table of Contents

INTRODUCTION .. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

1 Introduction ...................................................................................................................13 1.1 What is Perfect Voice? ..................................................................................................................... 13 1.2 Modes of Operation ......................................................................................................................... 13 1.3 What Perfect Voice Can Do For Callers ............................................................................................. 14 1.4 What Perfect Voice Can Do For Users ............................................................................................... 14

1.4.1 Other Functions...........................................................................................................................................14

INSTALLATION .. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

2 Installation .....................................................................................................................19 2.1 Overview of Hardware Options ........................................................................................................ 19 2.2 Step 1: Unpack and Inspect Perfect Voice ......................................................................................... 20 2.3 Step 2: Install BSIS Card if Using SMDI Integration ............................................................................ 20 2.4 Step 3: Program Telephone System .................................................................................................. 21

2.4.1 CIX/CTX Station Programming (Programs 200, 209, 218)...............................................................................21 2.4.1.1 Program 200: Station Data Assignment ..................................................................................................21 2.4.1.2 Program 209: Hunt Groups ....................................................................................................................21 2.4.1.3 Program 218: Station Hunt Assignments ................................................................................................22

2.4.2 CIX/CTX System Programming for IBS (Programs 579, 580) ...........................................................................22 2.4.2.1 Program 579: System Voice Mail Data ...................................................................................................22 2.4.2.2 Program 580: Voice Mail Port Data ........................................................................................................22

2.4.3 CIX/CTX System Programming for SMDI (Programs 579,580)........................................................................23 2.4.3.1 Program 579: System Voice Mail Data ...................................................................................................23 2.4.3.2 Program 580: Voice Mail Port Data ........................................................................................................23 2.4.3.3 Program 804: Voice Mail Port Data (Not necessary for CIX40 and CTX28)................................................24 2.4.3.4 Program 803: SMDI Port Assignments (Not necessary for CIX40 and CTX28) ...........................................24

2.4.4 Programming Toshiba Strata DK Telephone Systems (Flash8 & Tis16-Series 2 Only) ......................................24 2.5 Step 4: Shut Down Telephone System ............................................................................................... 25 2.6 Step 5: Install Perfect Voice Hardware .............................................................................................. 26

2.6.1 Flash 8 Hardware Installation .......................................................................................................................26 2.6.1.1 Flash 8: Connect the AC Power Adapter .................................................................................................26 2.6.1.2 Flash 8: Connect the Telephone System .................................................................................................27 2.6.1.3 Flash 8: Placement of the System ..........................................................................................................28

2.6.2 Printed Circuit Board Hardware Installation (Octet, Tis16 Series 2, Tis216 Series 3) .......................................28 2.6.2.1 Locate available slot for the Board. ........................................................................................................28 2.6.2.2 Insert the Board and Make Connections ................................................................................................28

2.7 Step 6: Restart CIX/CTX/DK and Verify Perfect Voice Is Functioning Properly ..................................... 29 2.8 Step 7: Configuring the System ......................................................................................................... 30

2.8.1 Configuring the System via the Telephone....................................................................................................30 2.8.3 Set the System Date and System Time via the Telephone .............................................................................31 2.8.4 Select the Telephone System Type via the Telephone ...................................................................................32 2.8.5 Select a Pre-Configured Dialplan via the Telephone ......................................................................................33 2.8.6 Recording System Greetings ........................................................................................................................34

2.8.6.1 Manually Select the Open or Closed Mode via the Telephone ................................................................35 2.8.7 Setting the Business Hours...........................................................................................................................36 2.8.8 Setting Up Single Digit Users via the Telephone ............................................................................................37

2.8.8.1 Setting Up Transfer-Only Single Digit Users ............................................................................................37 2.8.8.2 Setting Up Single Digit Audiotext Users ..................................................................................................38 2.8.8.3 Single Digit Departmental Login .............................................................................................................39

2.8.9 Changing the Default Operator via the Telephone ........................................................................................40 2.8.10 Configure Auto-Transfer to Fax Extension via the Telephone ....................................................................41 2.8.11 Configure Auto-Transfer to TDD Equipment via the Telephone ................................................................42 2.8.12 Configuring the System for SMDI via the Telephone .................................................................................43


2.8.13 Pager Notification ...................................................................................................................................44 2.8.13.1 Activate/Deactivate Pager Notification via the Telephone ......................................................................44 2.8.13.2 Notification Cycle ..................................................................................................................................45

2.9 Directory Assistance......................................................................................................................... 46 2.9.1 Search Directory Assistance by First or Last Name ........................................................................................46 2.9.2 Set up Users for Directory Assistance ...........................................................................................................47

2.9.2.1 Additional fields related to Directory Assistance ....................................................................................48

SYSTEM CONFIGURATION .. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49

3 SCREENS Interface .........................................................................................................51 3.1 Accessing SCREENS .......................................................................................................................... 51

3.1.1 Levels ..........................................................................................................................................................51 3.1.2 Logging In ....................................................................................................................................................52

3.2 Screens Menu Basics ........................................................................................................................ 53 3.2.1 Browse Mode Basics ....................................................................................................................................54

3.2.1.1 Browse Mode Function Keys..................................................................................................................55 3.2.2 View Mode Basics........................................................................................................................................56

3.2.2.1 View Mode Function Keys .....................................................................................................................57 3.2.3 Edit Mode Basics .........................................................................................................................................58

3.2.3.1 Edit Mode Function Keys .......................................................................................................................59 3.2.3.2 Editing Fields - Pop-Up Menus ...............................................................................................................59

3.2.4 Add Mode Basics .........................................................................................................................................60 3.2.4.1 Add Mode Function Keys .......................................................................................................................61

4 Main Menu ....................................................................................................................62 5 Receptionist ...................................................................................................................63

5.1 Receptionist - User Directory ............................................................................................................ 64 5.1.1 Field Descriptions – User Directory – Screen 1 ..............................................................................................64 5.1.2 Field Descriptions – User Directory – Screen 2 ..............................................................................................71 5.1.3 Field Descriptions – User Directory – Screen 3 ..............................................................................................74 5.1.4 Field Descriptions – User Directory – Screen 4 (View Mode Only) .................................................................77 5.1.5 Field Descriptions - Adding a New User ID ....................................................................................................78 5.1.6 Creating New Users Using the Copy Command .............................................................................................79

5.1.6.1 Example – Creating a New Record Using the Copy Command .................................................................79 5.2 Receptionist - Instance Setup ........................................................................................................... 81

5.2.1 Field Descriptions – Instance Setup – Screen 1 .............................................................................................82 5.2.2 Field Descriptions – Instance Setup – Screen 2 .............................................................................................83 5.2.3 Field Descriptions – Instance Setup – Screen 3 .............................................................................................85 5.2.4 Field Descriptions – Instance Setup – Screen 4 .............................................................................................87

5.3 Receptionist - Message Information ................................................................................................. 90 5.3.1 Field Descriptions ........................................................................................................................................91

5.4 Receptionist - List Management ....................................................................................................... 93 5.4.1 Field Descriptions ........................................................................................................................................93

5.5 Receptionist - Parameters ................................................................................................................ 94 5.5.1 Field Descriptions – Parameters – Screen 1 ..................................................................................................94 5.5.2 Field Descriptions – Parameters – Screen 2 ..................................................................................................96

6 Notify .............................................................................................................................99 6.1 Notify - Notification ....................................................................................................................... 100

6.1.1 Field Descriptions – Notification Event Records – Screen 1 ......................................................................... 100 6.1.2 Field Descriptions - Notification Event Records – Screen 2 - View Mode Only .............................................. 102

6.2 Notify - Class of Service .................................................................................................................. 103 6.2.1 Field Descriptions – Class of Service – Screen 1........................................................................................... 103 6.2.2 Field Descriptions – Class of Service – Screen 2........................................................................................... 106 6.2.3 COS Operators........................................................................................................................................... 106 6.2.4 COS Database Variables ............................................................................................................................. 109

6.3 Notify - Schedules .......................................................................................................................... 111 6.3.1 Field Descriptions – Notification Schedules – Screen 1 ................................................................................ 111


6.4 Notify - Parameters ....................................................................................................................... 113 6.4.1 Field Descriptions – Notification Setup Parameters – Screen 1 .................................................................... 113

7 System ......................................................................................................................... 116 7.1 System - Channels .......................................................................................................................... 117

7.1.1 Field Descriptions - Channels – Screen 1 .................................................................................................... 117 7.2 System - Telephone System ............................................................................................................ 120

7.2.1 Field Descriptions – Telephone System - Screen 1 ...................................................................................... 120 7.2.2 Field Descriptions – Telephone System - Screen 2....................................................................................... 123

7.2.2.1 With Call Screening ............................................................................................................................. 123 7.2.2.2 No Call Screening ................................................................................................................................ 124

7.2.3 Field Descriptions – Telephone System - Screen 3....................................................................................... 126 7.2.3.1 Outbound Dialing and Notification....................................................................................................... 126

7.3 Importing Telephone Systems ........................................................................................................ 128 7.3.1 Importing Telephone Systems .................................................................................................................... 128

7.4 System - Integration....................................................................................................................... 131 7.4.1 What is Integration? .................................................................................................................................. 131 7.4.2 In Band Signaling ....................................................................................................................................... 131

7.4.2.1 “Simple” IBS ........................................................................................................................................ 131 7.4.3 Out-of-Band Signaling ................................................................................................................................ 132

7.4.3.1 SMDI Integration ................................................................................................................................. 132 7.4.4 Field Descriptions - IBS Integration – Screen 1 ............................................................................................ 133 7.4.5 Field Descriptions - IBS Integration – Screen 2 ............................................................................................ 135 7.4.6 Field Descriptions - SMDI Integration – Screen 1......................................................................................... 138 7.4.7 Field Descriptions - SMDI Integration – Screen 2......................................................................................... 139

7.5 System - Serial Services .................................................................................................................. 142 7.5.1 Extension – LTN – Channel Relationship Worksheet.................................................................................... 142 7.5.2 Field Descriptions – Serial Services – Screen 1 ............................................................................................ 143 7.5.3 Field Descriptions – Serial Services – Screen 2 ............................................................................................ 145 7.5.4 Serial Services – Screen 3: Statistical / Error Information screen ................................................................ 147

8 Utilities ........................................................................................................................ 148 8.1 Utilities - Task Manager – Non-Functional ...................................................................................... 148 8.2 Utilities - Scheduler ........................................................................................................................ 149

8.2.1 Available Events ........................................................................................................................................ 149 8.2.2 Field Descriptions – Scheduler ................................................................................................................... 150

8.3 Utilities - Set Password................................................................................................................... 153 8.3.1 Field Descriptions – Set Password .............................................................................................................. 153

OPTIONAL APPLICATIONS .. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 155

9 L. A. P. – Local Area Paging .......................................................................................... 157 9.1 Complete the Licensing Agreement ................................................................................................ 157 9.2 Install the Paging Transmitter ........................................................................................................ 157 9.3 How to Implement L. A. P. on a Toshiba DK/CTX/CIX Phone system ................................................. 158

9.3.1 Set up Com port for L. A. P. ........................................................................................................................ 158 9.3.2 Set up Telephone System Parameters for L. A. P. ........................................................................................ 158 9.3.3 Set up Users for L. A. P. .............................................................................................................................. 158 9.3.4 Enable L. A. P. on a per User Basis .............................................................................................................. 158 9.3.5 Set Up Alternate ID .................................................................................................................................... 159 9.3.6 Assign Phantom DN to the User’s Extension ............................................................................................... 159

9.4 Troubleshooting L. A. P. ................................................................................................................. 160 9.4.1 The Transmitter does not seem to be transmitting: .................................................................................... 160 9.4.2 The Packet is being sent but the pager is not going off: .............................................................................. 160

10 Toshiba Caller ID ....................................................................................................... 161 10.1 Highlights ...................................................................................................................................... 161 10.2 What is required ............................................................................................................................ 161 10.3 Limitations..................................................................................................................................... 161


11 Creating Audioforms Applications ............................................................................ 162 11.1 Basic Script Rules ........................................................................................................................... 162 11.2 Branches and Labels ...................................................................................................................... 162 11.3 Comments ..................................................................................................................................... 163 11.4 Format Specifiers and String Variables ........................................................................................... 163 11.5 Pieced Speech ................................................................................................................................ 164 11.6 Command List ................................................................................................................................ 165 11.7 Command Summary ...................................................................................................................... 165

SYSTEM ADMINISTRATIO N .. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 173

12 Introduction to System Administration .................................................................... 175 12.1 Before You Begin ........................................................................................................................... 175 12.2 Duties of a System Administrator ................................................................................................... 175

12.2.1 Basic System Maintenance .................................................................................................................... 175 12.2.2 Questions and Answers ......................................................................................................................... 175 12.2.3 Problem Reporting ................................................................................................................................ 175

12.3 Common User Types ...................................................................................................................... 176 12.3.1 Type U Users (person) ........................................................................................................................... 176 12.3.2 Type D Users (audiotext) ....................................................................................................................... 176 12.3.3 Type B Users (public distribution list) ..................................................................................................... 176 12.3.4 Type T Users (single digit menu options) ................................................................................................ 177

12.4 Pre-Defined Users .......................................................................................................................... 177 12.4.1 User Templates ..................................................................................................................................... 177 12.4.2 Aforms User ......................................................................................................................................... 177 12.4.3 System Greeting Users .......................................................................................................................... 178

13 Change a User's Password ........................................................................................ 179 13.1 Change a User’s Password via SCREENS ......................................................................................... 179 13.2 Change a User’s Password via Telephone ....................................................................................... 179

14 Limiting User Options in User Mode ........................................................................ 180 14.1 Purpose ......................................................................................................................................... 180 14.2 Steps for Limiting User Options ...................................................................................................... 180

15 Designating Administrative Authority ...................................................................... 181 15.1.1 Enable Administrative access for a User................................................................................................. 181

16 Create an Alternate Listing for Directory Assistance ................................................ 182 16.1 Add an Alias User ID for alternate directory listing.......................................................................... 182

17 Add Pager Notification for a User ............................................................................. 183 17.1 Create Pager Notification ............................................................................................................... 183 17.2 Add Notification Event Record for a User ........................................................................................ 183

18 Distribution Lists ...................................................................................................... 184 18.1 Create a Public Distribution List ...................................................................................................... 184 18.2 Configure a Departmental Distribution List ..................................................................................... 184 18.3 Create a Public Distribution List to contain all Users ....................................................................... 185 18.4 Modifying a Distribution List via the Telephone .............................................................................. 185 18.5 Modifying a Distribution List via SCREENS ...................................................................................... 185 18.6 Generate a Distribution List Report ................................................................................................ 185

19 Recording System Greetings and Whattodos ........................................................... 186 19.1 Greetings and Whattodos .............................................................................................................. 186 19.2 Compose open and close scripts ..................................................................................................... 186 19.3 Record Greetings ........................................................................................................................... 187 19.4 Activate Greetings ......................................................................................................................... 188 19.5 Emergency Greeting and Whattodo ............................................................................................... 188

19.5.1 Compose Scripts ................................................................................................................................... 188


19.5.2 Record Greetings .................................................................................................................................. 188 19.5.3 Return to Normal Operation ................................................................................................................. 188

20 Audiotext Messages ................................................................................................. 189 20.1 Add an Audiotext User ID record to the database ........................................................................... 189

20.1.1 Record the Audiotext Message .............................................................................................................. 189

21 Adding or Changing Scheduler Queue Events ........................................................... 190 21.1 Identify Functions to be Added ....................................................................................................... 190 21.2 Back Up Original Version of Batch File ............................................................................................ 190 21.3 Create or Change the Batch File ..................................................................................................... 190 21.4 Test Batch File ............................................................................................................................... 190 21.5 Make a Backup Copy...................................................................................................................... 190 21.6 Add New Event to the Scheduler Queue .......................................................................................... 190

22 Holiday Operation .................................................................................................... 191 22.1 Compose Holiday Scripts ................................................................................................................ 191 22.2 Record Holiday Scripts ................................................................................................................... 191 22.3 Customize the Holiday.Bat File if You Want to Use the Nighttime Mailbox ...................................... 191

22.3.1 Editing the HOLIDAY.BAT file ................................................................................................................. 192 22.3.2 Schedule When the Holiday Greeting Begins ......................................................................................... 192

22.4 Return to Workday Mode............................................................................................................... 193 22.4.1 Editing the WORKDAY.BAT file: ............................................................................................................. 193 22.4.2 Schedule When the Holiday Greeting Ends ............................................................................................ 193

23 Creating Reports ....................................................................................................... 194 24 Creating Single Digit Menu Options ......................................................................... 206

24.1 What is a T Box? ............................................................................................................................ 206 24.2 How to Build a Multilevel Menu Tree .............................................................................................. 206

24.2.1 Design the tree ..................................................................................................................................... 206 24.2.2 Add the T Boxes: ................................................................................................................................... 207

25 System Administration via the Telephone ............................................................... 208 25.1 System Administrator Menu ........................................................................................................... 208 25.2 Change System Time or Date ......................................................................................................... 209

26 Music on Hold and Background Music ..................................................................... 210 26.1 Hardware Requirements ................................................................................................................ 210 26.2 Enable Music on Hold/Background Music ....................................................................................... 210

26.2.1 To enable Music on Hold/Background Music: ........................................................................................ 210 26.3 Disable Music on Hold/Background Music ...................................................................................... 211 26.4 Customizing Music on Hold/Background Music .............................................................................. 211 26.5 Changing the File after the System has Started ............................................................................... 211

ADVANCED ADMINISTRAT ION .. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 213

27 Create a Batch File .................................................................................................... 215 27.1 Determine Purpose of Batch File .................................................................................................... 215 27.2 Write the Batch File ....................................................................................................................... 215 27.3 Test the Batch File ......................................................................................................................... 215 27.4 Insert the Batch File in Scheduler .................................................................................................... 215

28 DOS Command Line Utilities..................................................................................... 216 28.1 Command List ................................................................................................................................ 216

28.1.1 BEEP ..................................................................................................................................................... 217 28.1.2 CHECKMEM .......................................................................................................................................... 217 28.1.3 CHKSUM ............................................................................................................................................... 217 28.1.4 CHKXMS ............................................................................................................................................... 217 28.1.5 CPMAGC ............................................................................................................................................... 218 28.1.6 CPMLOAD ............................................................................................................................................. 218 28.1.7 CPMPLAY .............................................................................................................................................. 218


28.1.8 DATETIME............................................................................................................................................. 218 28.1.9 DELAY ................................................................................................................................................... 219 28.1.10 DELTREE ............................................................................................................................................... 219 28.1.11 DSKSPACE ............................................................................................................................................. 219 28.1.12 FILECPY ................................................................................................................................................. 219 28.1.13 GETCPU ................................................................................................................................................ 220 28.1.14 GETOPT ................................................................................................................................................ 220 28.1.15 GETYESNO ............................................................................................................................................ 221 28.1.16 MAJORDOS ........................................................................................................................................... 221 28.1.17 MAPMEM ............................................................................................................................................. 221 28.1.18 REMOTE ............................................................................................................................................... 221 28.1.19 SCHED .................................................................................................................................................. 223 28.1.20 SENDMSG ............................................................................................................................................. 224 28.1.21 SETBCAST ............................................................................................................................................. 224 28.1.22 SETCHAN .............................................................................................................................................. 225 28.1.23 SETNTFY ............................................................................................................................................... 225 28.1.24 SETRCPT ............................................................................................................................................... 225 28.1.25 SETUDT................................................................................................................................................. 226 28.1.26 TRACECPY ............................................................................................................................................. 226 28.1.27 TRCFILT................................................................................................................................................. 227 28.1.28 WARMBOOT ......................................................................................................................................... 227

29 Batch File Descriptions ............................................................................................. 227 29.1 Quick Commands ........................................................................................................................... 227 29.2 Diagnostic Tools ............................................................................................................................ 228

30 Backing up the System ............................................................................................. 229 31 Creating On Hold Messages ...................................................................................... 230

31.1 File Naming and Playback Logic ..................................................................................................... 230 31.2 Hold Time Considerations .............................................................................................................. 230

31.2.1 Caller Options During Hold .................................................................................................................... 230

32 Eliminating DTMF Detection Problems ..................................................................... 231 33 Eliminating Phantom Calls to the Default User ........................................................ 232

33.1 What are Phantom Calls? .............................................................................................................. 232 33.2 Check IBS programming ................................................................................................................. 232 33.3 Check the audio driver configuration file ........................................................................................ 233 33.4 Consider grunt detection ................................................................................................................ 233 33.5 Enable grunt detection ................................................................................................................... 233

34 Generating Short Term Diagnostic Trace .................................................................. 234 34.1 What is TRACE? ............................................................................................................................. 234 34.2 Before Beginning ........................................................................................................................... 234 34.3 Delete any existing Trace File ......................................................................................................... 234 34.4 Configure Trace Output Parameters ............................................................................................... 234 34.5 Enable trace .................................................................................................................................. 234 34.6 Reproduce the Problem Situation ................................................................................................... 235 34.7 Disable Trace ................................................................................................................................. 235 34.8 Reading the Trace File .................................................................................................................... 235

35 User File Naming Conventions.................................................................................. 238 35.1 Message Files ................................................................................................................................ 238 35.2 Name Files ..................................................................................................................................... 238 35.3 Personal Greeting Files .................................................................................................................. 238 35.4 Temporary Files ............................................................................................................................. 238

36 Multilingual Setup .................................................................................................... 240 36.1 Basic Approach .............................................................................................................................. 240 36.2 Create Language Instance Record .................................................................................................. 240 36.3 Configure Users ............................................................................................................................. 241


36.4 Configure the Type L Language User .............................................................................................. 241 36.5 Record Audiotext ........................................................................................................................... 241

37 Solving Notification Problems .................................................................................. 242 38 Call Transfer and Forwarding Problems ................................................................... 243

APPENDIX .. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 245

Appendix 1 - Pre-Installation Worksheets .......................................................................... 247 Channel Setup ............................................................................................................................................ 247 Telephone System Setup ............................................................................................................................. 247 Receptionist and Notify Setup ..................................................................................................................... 248 “Typical User” Template ............................................................................................................................. 248 Event Schedules ......................................................................................................................................... 249 Standard Greeting Scripts ........................................................................................................................... 249 Audiotext Scripts ........................................................................................................................................ 250 User Directory ............................................................................................................................................ 251 SMDI Worksheet ........................................................................................................................................ 252 Database Worksheets ................................................................................................................................ 253

User Lists : Pre-configured Dialplans ........................................................................................................................ 253 Single Digit Worksheet ............................................................................................................................................ 253 Auto-Detect Worksheet .......................................................................................................................................... 253 Public Distribution Lists ........................................................................................................................................... 253 Normal User Worksheet (2-Digit) ............................................................................................................................. 254 Normal User Worksheet (3-Digit) ............................................................................................................................. 255 Outside User Worksheet ......................................................................................................................................... 256

Appendix 2 –Setup Codes for Telephone Systems .............................................................. 257 Appendix 3: Remote Diagnostics / Administration ............................................................ 260

Connect to Perfect Voice via the Network ................................................................................................... 260 Connecting.............................................................................................................................................................. 260 Disconnecting ......................................................................................................................................................... 260 Using Network Connection for File Transfers............................................................................................................ 261

Connect to Perfect Voice via Internal DSP Modem....................................................................................... 263 Limitations .............................................................................................................................................................. 263 Accessing SCREENS .................................................................................................................................................. 263 Using Klinic ............................................................................................................................................................. 264 File Transfers .......................................................................................................................................................... 265 Initializing Local Console and Remote Access Communications ................................................................................. 266

Connect to Perfect Voice via Console Port (Local Connection) ...................................................................... 267 Limitations .............................................................................................................................................................. 267 Required Materials for Local Connection ................................................................................................................. 267 Connect your PC/Laptop to the Perfect Voice System Using Null Modem Cable ........................................................ 267

Custom Cable or Cross Connections .................................................................................................................... 268 To connect locally with your PC on COM 2 ........................................................................................................... 268

System Boot Options ............................................................................................................................................... 268 Using Klinic ............................................................................................................................................................. 269 File Transfers .......................................................................................................................................................... 270

Appendix 4: Installing Hyperterminal ................................................................................. 271 Installing Hyperterminal Private Edition 4.0 ................................................................................................ 271 Setting Up HyperTerminal Private Edition 4.0 ............................................................................................. 275 Creating a Remote Connection Template .................................................................................................... 275 Create New Session Based on the Remote Connection Template ................................................................. 279

Appendix 5: Create a Custom Dialplan ................................................................................ 280 Appendix 6: Set up and Activate Email Notification ........................................................... 282

1. Run C:\EM-SETUP.BAT and Edit Email.bat file to Activate Full-Time Network Connection ........................ 282 2. Edit Socket.cfg file ................................................................................................................................. 283


SOCKET.CFG Configuration Directions ...................................................................................................................... 283 Configure for DHCP ............................................................................................................................................. 283 Configure for Static IP Address ............................................................................................................................ 284

3. Add Email Address to User Record(s) ...................................................................................................... 284 4. Change Setting for Attaching Voicemail to Email Notification ................................................................. 285 BULLETIN: SENDMAIL Program for Latest Internet Protocol Support ........................................................... 286 BULLETIN: Problem with Timestamp on Voice Mail Generated E-mail Message ........................................... 287

Problem .................................................................................................................................................................. 287 Solution .................................................................................................................................................................. 287 Time Zone Table ...................................................................................................................................................... 288

Appendix 7: Call Record and Call Monitor .......................................................................... 289 Programming and Using Call Record........................................................................................................... 289

Station Programming .............................................................................................................................................. 289 Programming the live-record beep (if required) ....................................................................................................... 289 Using Call Record .................................................................................................................................................... 289

Programming Call Monitor ......................................................................................................................... 290 Station Programming .............................................................................................................................................. 290 Using Call Monitor................................................................................................................................................... 290

Appendix 8: Terms .............................................................................................................. 291 Modes of Operation ................................................................................................................................... 291 Users ......................................................................................................................................................... 292 System Codes ............................................................................................................................................. 292

INTRODUCTION

Introduction Page 13


1 Introduction

1.1 What is Perfect Voice? Perfect Voice is a voice processing system which functions with the telephone system to enhance the organization’s overall telecommunications environment. Depending on the capabilities of the telephone system, and how it and the Perfect Voice are configured, many productivity-enhancing functions are available for Callers and Users. Perfect Voice can decrease the amount of time people in the organization spend on the telephone. Just as important, Callers also spend less time on the telephone. Perfect Voice is available 24 hours a day, seven days a week and 365 days a year to answer the telephone. It can be programmed to do different things at different times, like at night or on weekends. It can be programmed to answer different telephone lines with different messages. While most people are limited to handling only one call at a time, Perfect Voice can process multiple calls simultaneously. It can record messages from Callers for Users who are unavailable to take a call. It can allow Callers to select pre-recorded messages which contain information about the organization. Perfect Voice also allows Users to send the same message to a list of Users and it informs the User when a Caller has left a message. Understanding the meaning of terms is the first step to understanding Perfect Voice, so please review Appendix 8: Terms on page 291.

1.2 Modes of Operation

Primary Attendant When Perfect Voice is configured as the primary attendant, a Caller who dials the company’s main telephone number is answered by Perfect Voice. A selection by the Caller results in their being transferred to a User’s extension. This is an automated attendant function of the Perfect Voice.

Secondary Attendant When Perfect Voice is configured as the secondary attendant, a Caller who dials the company’s main telephone number is answered by a person. However, if the Caller dials a secondary or “back door” telephone number, or if there is more call activity than the human attendant can handle, Perfect Voice answers the call. A selection by the Caller results in a transfer to the User’s extension. This is also an automated attendant function of Perfect Voice.

Voice Messaging In this mode, a call is directed to Perfect Voice, because the User is not available to take the call. Perfect Voice then records a message for the User. This is the voice messaging function of Perfect Voice.

Audiotext In this mode, a Caller’s selection to Perfect Voice results in the playback of a pre-recorded message. The Caller is not given the opportunity to leave a message. In other words, the Caller only hears a pre-recorded message and does not leave a message. This is also referred to as an audio bulletin board.

Combination For most sites, a combination of modes is used. For example, Perfect Voice can function as a secondary attendant during normal business hours. After hours, the system might function as primary attendant, since there is no human attendant. The same system might also have audiotext messages providing information about the latest product offerings.



1.3 What Perfect Voice Can Do For Callers Depending on the capabilities of the telephone system and how the voice system is configured, Perfect Voice can perform a number of tasks to enhance a company’s telecommunications environment for Callers.

Answer an outside call and transfer the Caller to an extension within the company.

Answer an outside call and provide information by playing Caller-selected pre-recorded messages.

Allow a Caller to leave a message for a User if the User is not available.

After a message is recorded, a Caller may be presented with options to send the message, review the message, re-record the message, add to the message, or discard the message. The Caller can also mark the message private, preventing the User from forwarding it to another User, or urgent, placing this message ahead of others in playback.

Allow a Caller to select another User, in the event that the originally selected User is not available.

Allow a Caller to hold and retry later if the User’s extension is busy.

If a Caller is dialing from a rotary dial telephone or is not familiar with the system, Perfect Voice can transfer the Caller to an operator.

If a Caller does not know the extension (User ID) of the person he wishes to reach, he can select the directory assistance option (usually 9) and spell the name of the person, instead.

1.4 What Perfect Voice Can Do For Users Perfect Voice offers a large number of features for Users. The availability of some of these features depends on the capabilities of the telephone system and how the voice system is configured.

Allow a User to record a personal greeting which Callers hear in the event the user is not available to answer their call.

Inform a User that a new message has been recorded by lighting a message lamp, calling the User, activating a digital pager, etc. Urgent messages may be notified separately of normal delivery options.

Allow a User to listen to messages left by Callers or other Users.

If a message was not marked private, allow a User to forward it to another User (or group of Users). The message can be forwarded with or without a prefix recording. The prefix might say something like, “Joann, would you please take care of the problem that Mark is describing in the following message.”

Allow a User to set up a list of other Users to whom the same message can be easily sent or forwarded.

If a User does not know the User ID of another User, the User can select the directory assistance option (usually 9) and spell the name of the person, instead.

When a User gets a new voicemail message, an email including the Caller ID, urgency of the voicemail, and the actual voicemail attached can be sent to the User as well.

1.4.1 Other Functions

Perfect Voice can change the system greeting and whattodo based on the time of day and day of week. For example, outside regular business hours, Perfect Voice might be configured to say



something like, “Thank you for calling ABC Company. Our regular business hours are Monday through Friday from 8:00 AM till 5:00 PM...”

Perfect Voice provides reporting capabilities.

Perfect Voice may be configured, through the use of the Audioforms option, to question Callers and record the Callers' responses.

Perfect Voice can function in multiple languages.



INSTALLATION

Installation Page 19


2 Installation This section provides general installation instructions for the following systems:

Perfect Voice Flash8

Perfect Voice Octet

Perfect Voice Tis16 Series 2

Perfect Voice Tis16 Series 3 For more detailed Installation instructions, refer to the individual Installation & Maintenance manual for your specific hardware.

2.1 Overview of Hardware Options Perfect Voice software can be installed on multiple hardware platforms. Perfect Voice Flash 8 is a self-contained system, which is usually mounted on a wall/placed on flat surface and then connected to the telephone system. Flash 8 systems do not require a keyboard, monitor, or laptop connection for system operation. Octet, Tis16 Series 2, and Tis16 Series 3 systems are printed circuit boards, which are installed into a slot in the telephone system. Following is a table describing some of the differences between Octet, Tis16 Series 2, and Tis16 Series 3.

Octet Tis16 Series 2 Tis16 Series 3 Printed circuit board

Direct connection to CIX system data bus

Flash-based 70, 140, & 560 storage hours

Printed circuit board Direct connection to CIX/CTX/DK data bus

Flash-based

70, 140, & 560 storage hours

Printed circuit board Direct connection to CIX system data bus

Flash-based

140 storage hours

Toshiba CIX, 4.2 software or higher Toshiba CIX/CTX and DK Toshiba CIX, 4.1 or higher

Will not work on CIX40 or CTX28

Programmed as LVMU card

Programmed as RSTU/BSTU card

Exceptions: CIX-40 systems - program as GVPH CIX-28 systems - program as GVMU

Programmed as BSLU/BSLS card

BSIS card not needed.

A BSIS card must be installed in the Strata CIX/CTX if using SMDI integration.

BSIS not required for CIX40 and CTX 28

A BSIS card must be installed in the Strata CIX if using SMDI integration.

Not necessary to select the telephone system when installing Perfect Voice Octet.

Station Programming

(Programs 200, 209, 218)

System Programming for SMDI (Programs 579, 580)

No programming for CIX40 and CTX28

Other systems: Station Programming

(Programs 200, 209, 218)

System Programming for IBS (Programs 579, 580)

System Programming for SMDI

(Programs 579, 580)

Programming for Strata DK

Station Programming (Programs 200, 209, 218)

System Programming for IBS

(Programs 579, 580)

System Programming for SMDI (Programs 579, 580)



2.2 Step 1: Unpack and Inspect Perfect Voice Before unpacking, make certain that none of the shipping containers were damaged during shipment. Do not open any damaged shipping containers. Contact your shipping agent for appropriate claims.

Handling Instructions – Octet, Tis16 Series 2, Tis16 Series 3 To ensure that the unit is not damaged during installation or maintenance, follow these precautions. Damage may not always be immediately evident (e.g., no physical damage on the outside of the unit) and system failure may result weeks or months later. Handle with care. Mechanical shock from dropping, shaking, excessive force when seating the board into the slot, rocking a connector on or other activities can severely damage the disk assembly or the disk’s printed circuit board. Wear an anti-static wrist strap. It can also be re-used and left with the telephone system cabinet. An electrostatic charge from your body can damage the drive or circuitry permanently. Hold card by the edges. When inserting the card into the cabinet, only press on the card’s edge. When removing the card from the cabinet, use the attached loop strap. Never touch the board’s surface. Pressure on the printed circuit board or contaminants from your hands (e.g., skin oil, food particles, hand lotion) can cause component failure.

CAUTION: The battery can ONLY be replaced with a 3 volt Lithium coin battery, number CR2032.

There is a risk of explosion if the incorrect battery is used. Dispose of used battery according to the battery manufacturer’s instructions.

2.3 Step 2: Install BSIS Card if Using SMDI Integration Depending on the telephone system, you may need to install a BSIS card if your system will be using SMDI integration. See the following to determine whether you need to install a BSIS card:

Flash 8: A BSIS card MUST be installed in the Strata CIX/CTX if using SMDI integration. Flash8 is not recommended for use on CIX40 and CTX 28.

Octet: BSIS card not needed.

Tis16-Series 2: A BSIS card MUST be installed in the Strata CIX/CTX if using SMDI integration. BSIS is not required for CIX40 and CTX 28, since they use Backplane SMDI.

Tis16-Series 3: A BSIS card must be installed in the Strata CIX if using SMDI integration. If you need to install a BSIS card:

Install and program serial card BSIS in the Strata CIX/CTX system.

The serial cable will be used to connect the BSIS card to the Tis16-Series 2/Tis16-Series 3.



2.4 Step 3: Program Telephone System

NOTE You do not need to program the CIX40 and CTX28 telephone systems because they are pre-programmed to match the Tis16 Series 2.

The telephone system programming should be completed in two stages. In the first stage, the extensions for the Perfect Voice are programmed. The second stage of changes is not performed until the Perfect Voice has been fully programmed and all training is complete. This stage, often referred to as the cutover, is where you actually route and forward calls to the Perfect Voice. Toshiba Telephone System Programming can be divided into:

CIX/CTX Station Programming (Programs 200, 209, 218)

CIX/CTX System Programming for IBS (Programs 579, 580) - Does not apply to Octet

CIX/CTX System Programming for SMDI (Programs 579,580)

Strata DK System Programming - Flash8 & Tis16 Series 2 systems only

2.4.1 CIX/CTX Station Programming (Programs 200, 209, 218)

2.4.1.1 Program 200: Station Data Assignment

Setting for Voice Mail Ports1 Setting for Station Ports

02 Station Type SLT DKT

03 Circuit Type Voice mail Extension

15 Display DN Enter Pilot DN for the VM Hunt Group2 Set to match station Prime DN

19 VMID Code Leave this field Blank; do not enter anything! Set to match station Prime DN

22 MW to VM Port Leave this field Blank; do not enter anything! Enter Pilot DN for the VM Hunt Group2

23 Mailbox Selection Select between Auto Input and Manual Input for Voice Mail Call record.

2.4.1.2 Program 209: Hunt Groups Create a hunt group that includes all voice mail ports. (See Note 6 on IBS Programming: Program 579:02 – Cancellation Method for MW. Note reads: If using a Dedicated Notify Port that is not part of the VM Hunt Group (program 209 and 218) then set to Auto and Access Code Cancel. If you do not want to have the MWI automatically extinguished on access and you are having problems with the MWI, then include the Dedicated Notify Port in the VM Hunt Group and set call blocking on for that station port.)

01 Hunt Method Distributed

02 Pilot Number Enter the Pilot DN for the Voice Mail Hunt Group2

04 Number to Display Enter the Pilot DN for the Voice Mail Hunt Group2



07 DHG Auto Camp-on Enable

1. If the VM uses a Dedicated Notify Port (e.g. Port number 8 on a Four Port CDK does the notification), then you must include that port in this program.

2. Programs 200:15 (for voice mail ports), 200:22 (for station ports), 209:02, 209:04, 579:10, and 579:16 should all use the same Pilot Number.

2.4.1.3 Program 218: Station Hunt Assignments Add all Voice Mail Stations created in Program 200 to the Hunt Group created in Program 209

2.4.2 CIX/CTX System Programming for IBS (Programs 579, 580)

NOTE This step is not applicable to Octet systems.

2.4.2.1 Program 579: System Voice Mail Data

01 DID/DNIS VMID Option DN VMID

02 Cancellation Method for MW Access Code Cancel 6

07 Auto Cancel of VM and MW Enable

10 Central VM Callback Leave Blank!

11 CF – All Call Record Enter 8 (See note 3)

12 CF – Busy Record Enter 8 (See note 3)

13 CF – No Answer Record Enter 8 (See note 3)

14 Direct Call to VM Enter 7 (See note 4)

15 Retrieve Messages Enter 7 (See note 4)

16 Transfer Direct to VM DN Enter Pilot DN 1

2.4.2.2 Program 580: Voice Mail Port Data

01 Control Method Select In-band

02 Send A/D Tone Enable

03 Send B Tone B Tone and Extension Number

04 End-to-End Enable

07 VM to VM Call Blocking Blocking (If you experience problems with integration on Busy and DND calls, you may need to set this to Non Blocking.)

1. Programs 200:15 (for voice mail ports), 200:22 (for station ports), 209:02, 209:04, 579:10, and 579:16 should all use the same

Pilot Number. 2. The number the Voice Mail looks for can be changed in IBS Settings in the Admin program. 3. The number the Voice Mail looks for can be changed in Screens (System » Integration) 4. The number the Voice Mail looks for can be changed in Screens (Receptionist » Instance Setup » System Access Code) 5. Integration can be whatever you want; the “standard” is to use 7E in parameter #185, and 8E in parameters #186 and #188.



6. If using a Dedicated Notify Port that is not part of the VM Hunt Group (program 209 and 218) then set to Auto and Access Code Cancel. If you do not want to have the MWI automatically extinguished on access and you are having problems with the MWI, then include the Dedicated Notify Port in the VM Hunt Group and set call blocking on for that station port.

2.4.3 CIX/CTX System Programming for SMDI (Programs 579,580)

NOTE The slot occupied by Perfect Voice Tis16-Series 2 should be programmed as a RSTU/BSTU card, with the following exceptions: - For CIX-40 systems, the slot occupied by Perfect Voice Tis16-Series2 should be

programmed as a GVPH card.

- For CIX-28 systems, the slot occupied by Perfect Voice Tis16-Series2 should be programmed as a GVMU card

The slot occupied by Perfect Voice Tis16-Series 3 should be programmed as a BSLU/BSLS card. The slot occupied by Perfect Voice Octet should be programmed as an LVMU card.

2.4.3.1 Program 579: System Voice Mail Data

01 DID/DNIS VMID Option DN VMID

02 Cancellation Method for VM MW Auto and Access Code Cancel

03 Message Desk Number Enable

04 Output of CLASS/ANI and DNIS Enable

05 Calling Number Digits Sent to VM Enable

07 Auto Cancel of VM and MW Enable

09 LCD Control of Voice Mail Enable (Must be enabled to allow CTX Call Record feature)

10 Central VM Callback

Enter Pilot DN

(Programs 200:15 (for voice mail ports), 200:22 (for station ports), 209:02, 209:04, 579:10, and 579:16 should all use the same Pilot Number.)

16 Transfer Direct to VM DN

Enter Pilot DN

(Programs 200:15 (for voice mail ports), 200:22 (for station ports), 209:02, 209:04, 579:10, and 579:16 should all use the same Pilot Number.)

17 Length of VM ID 10

2.4.3.2 Program 580: Voice Mail Port Data

01 Control Method Select SMDI

02 Send A/D Tone Enable

04 End-to-End Enable

07 VM to VM Call Blocking Blocking (If you experience problems with integration on Busy and DND calls, you may need to set this to Non Blocking.)



2.4.3.3 Program 804: Voice Mail Port Data (Not necessary for CIX40 and CTX28) This step is not necessary for CIX40 and CTX28 systems.

00 BSIS Port Number Select port you want to use for SMDI (1~4), use this in Program 803:02

01 Port Speed 1200

02 Port Parity Even

03 Data Bits 7 Bits

04 Flow Control None

05 Wait Timer 1

2.4.3.4 Program 803: SMDI Port Assignments (Not necessary for CIX40 and CTX28) This step is not necessary for CIX40 and CTX28 systems.

00 Logical Device Number Select 300 SMDI #0

01 Device Connection RS232

02 Device Port Number Select the Port configured in Program 804:00

2.4.4 Programming Toshiba Strata DK Telephone Systems (Flash8 & Tis16-Series 2 Only) IMPORTANT: The trunk access codes for outbound calling is 9 for local line access.

NOTE All transfers are blind.

Following is a list of the hardware required by the telephone system to work with the Perfect Voice Tis16S2.

The telephone system must have an analog port/extension for each port of the system.

The telephone system must have sufficient DTMF receiver channels.

RJ-11 telephone jacks must be installed within 2 feet of the Perfect Voice Tis16S2 system. Perfect Voice Tis16S2 interfaces to the telephone system by plugging a 2 conductor modular jack into the RJ-11.

Following is a list of the DK Series programs required to work with the Perfect Voice Tis16S2.

Program 03 - correctly identify the common control card with K4RCU and QSTU, PESU, KSTU or PSTU slots. Be sure to cycle the system power after changes in this program.

Program 10-2 - LED 02 (for DK16), LED 04, LED 06 and LED 11 must be turned on.

Program 12 - code 4 must be set to 1 (0.5 sec.).

Program 15 - codes 0, 3 and 5 must be on for all CO lines on the system.

Program 31 - LED 05, 09, 15, 16, 17, and 20 must be on for all ports on the Perfect Voice Tis16S2 system.

Program 33 - program the first Perfect Voice Tis16S2 port to hunt to the second. The second port to hunt to the third, etc. The last port in the hunt group should be the attendant position or DSS console.



Program 35 - LED 19 must be on for all telephones on the system. LED 20 must be all for all Perfect Voice Tis16S2 ports on the system.

Program *40 – Assign the Perfect Voice Tis16S2 ports to a distributed hunt group

Program 81-89 - program the proper assignments for CO line ringing to station ports and/or the Perfect Voice Tis16S2 ports.

Note Program 10-3 for SMDI installations with Caller ID, Led 08, 11, 13, and 14 should be turned on.

Every system should have a reliable method of bypassing the automated attendant. A common method for bypassing Perfect Voice Tis16S2 is to program delayed ring of the CO lines to the human attendant. This method provides your customer with a convenient method of bypassing Perfect Voice Tis16S2 during periods of system maintenance. Anything considered as part of the “final cutover” such as forwarding stations and routing trunk calls to Perfect Voice Tis16S2 should not be performed until all training and Perfect Voice Tis16S2 configuration is complete. All calls to extensions on the Perfect Voice Tis16S2 system are blind transfers with integration. Do Not use any type of call forwarding which includes busy because this will cause collisions between the Perfect Voice Tis16S2 attempting to reconnect to the caller and the DK attempting to forward to the Perfect Voice Tis16S2 at the same time.

All telephones should be programmed with the following features:

Call Forward-Busy/No Answer:

Set Call Forward-Busy/No Answer to the distributed hunt group by pressing:

+ (N)NN+ Where (N)NN is the hunt group number, or

+#604+(N)NN++XX+REDIAL+SPKR Where XX=ring before forward timer

Voice Mail ID Codes:

Assign a User ID for message storage: #656+8(N)NN++SPKR

Assign a User ID for message retrieval: #657+7(N)NN++

Where (N)NN is the User ID

NOTE Flash 8 works with additional telephone systems. Please refer to the Perfect Voice Flash 8 Installation manual for additional telephone programming information.

2.5 Step 4: Shut Down Telephone System Turn off the main power switch to the Strata CIX/CTX or DK telephone system.



2.6 Step 5: Install Perfect Voice Hardware Hardware installation steps vary depending on whether you are installing Flash 8 or one of the printed circuit board options (Octet, Tis16 Series 2, Tis16 Series 3). Please refer to the appropriate section(s) below.

2.6.1 Flash 8 Hardware Installation

2.6.1.1 Flash 8: Connect the AC Power Adapter The use of an uninterruptable power source (UPS) is strongly recommended. The UPS significantly increases the life expectancy of electronic equipment. The UPS should be supplied by a properly grounded, isolated circuit. Be sure there is no other equipment using the same circuit, especially vending machines, microwave ovens, laser printers, fax machines, copiers, or other devices that can draw a lot of current. This applies even if a UPS will be used. An exception applies for the telephone system. If possible, make sure the telephone system uses the same properly grounded, isolated power circuit. Secure the AC power adapter. The appropriate connection point should be clearly labeled at the back of the system. Do not power up the system until the AC power adapter is securely and properly connected.

The following connections should be noted.

Device Connection Point(s)

AC power adapter Corresponding connection on the back of the system at the power supply

surge-protected AC power source (UPS recommended)



2.6.1.2 Flash 8: Connect the Telephone System

Analog extension modular jacks (RJ-11 type), capable of supporting single line telephone sets should be installed within 2 feet of Perfect Voice Flash 8.

One single line extension is required for each Perfect Voice Flash 8 port.

Label each extension jack clearly with its physical extension number.

Complete telephone system connections by plugging the RJ-11 cords into the corresponding RJ-11 jacks on the back of the unit. You should install the RJ-11 jacks so that you will have access to the outer pair of wires for ports 5 thorough 8. Ports 5 – 8 require the 4 port daughter card Note that the RJ-11 cords do not have to be connected before powering up the system; they can be connected or disconnected at any time.

If the daughter card is added later, and the 1-4 jacks were originally wired to use the middle pair only, then use the individual 5, 6, 7, and 8 jacks. Remember that 4 pin line cords are required for access to ports 5-8 when using the 1-4 jacks. Line Settings:

Line 1: Rcpt Only (Incoming calls only).

Line 2: Notify + Rcpt (Incoming and outgoing calls). This port is shared between Notify and Receptionist. This port is responsible for all notification including pagers and message waiting lights. After terminating an outbound call, control of the port returns to Receptionist.



NOTE: Remote Access is available on all ports by pressing #*# when the system answers. Refer to Appendix 3: Remote Diagnostics / Administration for more information.

On the first four ports, the middle pair of wires represents ports 1, 2, 3, & 4, while the outer pair of wires represents ports 5, 6, 7, & 8.



2.6.1.3 Flash 8: Placement of the System The Perfect Voice Flash 8 system may be placed on any sturdy, flat surface; however, it is preferable to mount it on the wall as described below.

Locate the unit so that the LEDs are not blocked from view.

As with any electronic equipment, the system’s environment should be well ventilated and near room temperature, with no strong fluctuations in temperature or humidity.

Make sure the area is free from dust before installing.

Radio frequency interference (RFI) is rarely a problem, but has been known to damage electronic equipment. Be sure the system is not placed near

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