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Copyright © 2000. Hay Acquisition Company I, Inc. All rights reserved. 0112-9515-HAYG Generic 1
EMOTIONAL INTELLIGENCE
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Theoretical Underpinnings of ECI: Performance-Based Theory
Competency Methodology McClelland, Boyatzis, Spencer and Spencer
David McClelland’s 1973 landmark article “Testing for Competence Rather Than Intelligence”
Criterion Groups Outstanding vs. Typical on a performance
measure
Behavioral Differentiators What did the outstanding do, think, say,
and feel that contributed to their success?
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Characteristics of “Failed Teen”
Characteristics of “Successful Teen”
Happy Teen/Unhappy Teen
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Emotional Intelligence Defined
“The capacity for recognizing our own feelings
and those of others, for motivating ourselves, for managing emotions
well in ourselves and in our relationships.”
Daniel Goleman
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Positive impacton others
Self Others
Aw
aren
ess
Act
ion
s
The Conceptual Model
Self-Awareness
Self-Awareness
SocialAwareness
SocialAwareness
Self-Management
Self-Management
SocialSkillsSocialSkills
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The Impact of Self-Awareness
Research supports that Self-Awareness is a necessary underpinning of both Self-Management and Social Awareness.
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The Impact of Self-Awareness on Self-Management
With Self-Awareness, a person has a 50-50 chance of demonstrating Self-Management.
49%49%
4%4%
51%51%
96%96%
Yes No
Yes
NoN = 427, p < .001 (Burckle and Boyatzis, 1999)
Self-Management
Self-Awareness
Without Self-Awareness, a person has virtually no chance of demonstrating Self-Management.
49%49%
96%96%
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83%83%
38%38%
The Impact of Self-Awareness on Social Awareness
With Self-Awareness, a person has a 38% chance of having Social Awareness.
83%83%
Without Self-Awareness, a person has an 83% chance of lacking Social Awareness.
38%38%
17%17%
62%62%
Yes No
Yes
No
Social Awareness
Self-Awareness
N = 427, p < .001 (Burckle and Boyatzis, 1999)
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Self-Awareness
The essence of Self-Awareness is seeing yourself as others see you. Research shows that people with high
Accurate Self-Assessment (ASA) have smaller gaps between self and others’ views than people who score low on ASA* (Burckle & Boyatzis, 1999). * N=214, t-values range from 2.27 to 6.46, p<.001
360° feedback is critical for obtaining objective insights.
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The Competency Framework
Self-Awareness
Self-Awareness
SocialAwareness
SocialAwareness
Self-Management
Self-Management
Social SkillsSocial Skills
• Emotional Self-Awareness
• Accurate Self-Assessment
• Self-Confidence
• Empathy• Organizational
Awareness• Service Orientation
• Self-Control• Trustworthiness• Conscientiousness• Adaptability• Achievement
Orientation• Initiative
• Developing Others• Leadership• Influence• Communication• Change Catalyst• Conflict Management• Building Bonds• Teamwork &
Collaboration
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Self-Awareness Competencies
Emotional Self-Awareness
Definition of the competency: (in your own words)
Target-level behavior: Understands the implications of own emotions
Real-life example:
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Self-Awareness Competencies
Accurate Self-Assessment
Definition of the competency: (in your own words)
Target-level behavior: Leverages self-awareness
Real-life example:
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Self-Awareness Competencies
Self-Confidence
Definition of the competency: (in your own words)
Target-level behavior: Has presence
Real-life example:
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Self-Management Competencies
Self-Control
Definition of the competency: (in your own words)
Target-level behavior: Responds calmly
Real-life example:
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Self-Management Competencies
Adaptability
Definition of the competency: (in your own words)
Target-level behavior: Adapts or changes strategy
Real-life example:
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Self-Management Competencies
Achievement Orientation
Definition of the competency: (in your own words)
Target-level behavior: Anticipates obstacles
Real-life example:
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Social Awareness Competencies
Empathy
Definition of the competency: (in your own words)
Target-level behavior: Sees others’ perspectives
Real-life example:
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Social Awareness Competencies
Service Orientation
Definition of the competency: (in your own words)
Target-level behavior: Addresses underlying needs
Real-life example:
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Social Skills Competencies
Communication
Definition of the competency: (in your own words)
Target-level behavior: Effective in give-and-take
Real-life example:
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Social Skills Competencies
Conflict Management
Definition of the competency: (in your own words)
Target-level behavior: Orchestrates win-win solutions
Real-life example:
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Social Skills Competencies
Building Bonds
Definition of the competency: (in your own words)
Target-level behavior: Uses strong mutual relationships
Real-life example:
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Social Skills Competencies
Teamwork and Collaboration
Definition of the competency: (in your own words)
Target-level behavior: Encourages others
Real-life example:
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Model for Self-Directed Change
Understanding the Gap between Actual and Ideal
Do I have aspirations and goals?
Do I have an accurate image of my strengths and needs? Do I see myself as others see me? If not, do I have a plan to learn how others
see me?
Until I understand what others say about me, I cannot internalize this information.
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EmotionsEmotions EmotionsEmotions ThoughtsThoughts ThoughtsThoughts BehaviorBehavior BehaviorBehavior PerformancePerformance
Good News!
You can develop Emotional Intelligence!
“Rewire” your responses to feelings.
Change how you think about this.
Alter your behavior.