copyright © 2004-9 odrindia (version 2.0) all rights reserved odr and india presented by chittu...

Copyright © 2004-9 OdrIndia (Version 2.0) All Rights Reserved

ODR and INDIA

Presented byChittu Nagarajan

Co-Founder ODRWorld /ODRIndia www.odrworld.com / www.odrindia.com


Landscape of Present Day India

IT Revolution Off shore and Outsourcing Health and Tourism Industry Automobile Industry Pharmaceutical and Bio Technology Mobile Phones Oil and Gas, Steel Retail Media IT Act 2000


Subconscious and Conscious ODR efforts

Ecommerce Off shore and Outsourcing e-Governance Judiciary Rural sector Micro-financing sector Mobile phone penetration


Ecommerce sector

eBay India - first users of ODR in India Used to resolve feedback disputes, Item not received

disputes and significantly not as described disputes

Domain Names

The .IN Domain Name Registry

Other ecommerce companies

Software/Technology


Outsourcing and Offshore

Legal outsourcing including Arbitration The medium used for legal outsourcing

Legal outsourcing will be creating 79,000 jobs by 2015

Latest addition to this bandwagon is debt recovery outsourcing


e-Governance

Gujarat state government for the first time, has asked the home department to start accepting people's police complaints by e-Mail.

Many other states are coming up with grievance/complaints redressal via “e” means

Public Grievance Portals Consumer Complaints Online SMS complaint registry e-Kranti


Judiciary

Courts Information technology is being widely used E-Courts are being implemented in phases Video-conferencing is being used India has undertaken a nationwide project to

connect jails and district courts across the country via a tele-justice or video conferencing system.

Judges spreading the word about ODR


Mobile Phones

India is targeting 500 million mobile subscribers by 2010

3G phones to cost below $100 Vast Penetration even at grass root levels Ease of use. Rural people more adept at

using a mobile phone Will be the predominant ODR tool/medium


Rural sector

E-procurement is already in place Agricultural industry using ICT Sale of rural products via the Internet There is a scope for ODR to play a role in resolving

disputes that may evolve One of the government’s e-policy - “Giving priority to

development of e-governance applications in regional languages and open source systems to enable the rural citizens to take benefits of government services through computers or kiosks” – This is conducive to ODR


Micro-financing sector

Hot subject world over India can be said to be the home for micro

financing Disputes arising are ignored This sector should take cognizance of these

disputes ODR can initially play a role between the

main funding agency and the institution and later at rural levels


Future

How India is shaping in the ODR sector would be an interesting and knowledgeable watch as other developing nations might want to follow suit

ODR in 2004 and now


THANK YOU

copyright © 2004-9 odrindia (version 2.0) all rights reserved odr and india presented by chittu...

Documents

odrindia version

rights reserved odr

rights reserved outsourcing

odr slide

disputes odr

rural sector eprocurement

mobile phones india

development of e