copyright © 2008 allyn & bacon interviews in business settings 9 chapter chapter objectives...

Copyright © 2008 Allyn & Bacon

Interviews in Business Settings9

CHAPTER

Chapter Objectives

This Multimedia product and its contents are protected under copyright law. The following are prohibited by law:•Any public performance or display, including transmission of any image over a network;•Preparation of any derivative work, including the extraction, in whole or in part, of any images;•Any rental, lease, or lending of the program.

1. Understand role/responsibilities of interviewer and interviewee during an employment interview.

2. Prepare for and participate in employment interviews.

3. Understand importance of appraisal interviews.

4. Conduct an effective appraisal interview.

5. Describe the elements of a disciplinary interview.

6. Describe the purposes/types of media interviews.


Employment Interviews: The Interviewer’s Role,

Responsibilities, and Strategies


Goal Setting Select best person

from applicant pool. Sell candidates on

their value to the organization.


Situational Knowledge Developing Job Specifications

Bona Fide Occupational Qualifications (BFOQs): Concrete requirements of a job (e.g., experience, education, skills).

Advertising the PositionMost effective: Networking, providing

internships, and using employee referrals.

Reviewing RésumésHelps to screen out 90% of all job candidates.


Communication Competence

DoDo Don’tDon’tWarm up the interviewee.

Elicit information about candidate’s qualifications, interest in company, and personal characteristics

(relevant to job)

Be direct yet conversational.

Conform to all legal requirements.

Hint at the “correct” answer.

Ask yes/no or leading questions.

Ask for information that is available on the candidate’s application, cover letter, or

résumé.


Anxiety Management Creating a Comfortable Atmosphere

Select a welcoming/comfortable location. Introduce yourself, smile, sustain eye contact,

shake hands, and actively listen.

Sequencing QuestionsPlan questions in a sequence that

accomplishes a specific goal.

Closing the InterviewAsk for questions, summarize main issues,

reestablish rapport.


Employment Interviews: The Interviewee’s Role,

Responsibilities, and Strategies


Goal Setting of Interviewees Typical goals: Getting

the job offer and a good salary.

Both are dependent on situational knowledge: what to do before, during, and after interviews.


Situational Knowledge Developing a Personal Biography

Education, job experience, activities, hobbies, interests, special skills.

Researching the CompanyPlacement offices, on-campus recruiter

presentations, brokerage offices, company’s website/PR department, present/past employees.

Preparing a Résumé and Cover Letter


résumé Preparation

DoDo Don’tDon’tBe honest.

Prepare a flawless résumé.

Be concise.

Limit: 1-2 pages.

Use headings.

Use action verbs.

Proofread.

Tailor for each job.

Use personal pronouns.

Use unusual fonts, italics, underling, shadows, or borders.

Use excessive abbreviations/acronyms.

Include personal information.

Disclose religion/political orientation (unless job related).

Forget the cover letter


Communication Competence Dress appropriately. Prepare to ask and answer questions. Listen and utilize nonverbal communication

skills. Handle discriminatory questions with politeness. Judge the success of the interview process. Follow up after the interview.


Preparing for Your Interview Be prepared to answer 4 general

questions:Why are you here?What can you do for us?What kind of person are you?How much will you cost us?


Anxiety Management Be Prepared

Rehearse answers to probable questions.

Prepare Questions.What do you want to know about the

job/company?

Practice Self-Confidence Concentrate on your positive qualities. What assets can you bring to the company?


Other Types of Interviews


Appraisal Interview Used to evaluate employees’

performances over a certain period of time, generally specified by company policy.

Types of feedback given:Corrective Feedback: Attempts to alter

negative or inappropriate behavior.Supportive Feedback: Encourages desirable

behavior.


Disciplinary Interviews Notify the employee Review the employee’s side of the story Institute disciplinary action

Explain the purpose of the disciplineDocument the incident and the interview


Types of Media Interviews In-Person Press Interview

When representatives from a press organization make personal contact, request an interview, and pose questions about a topic of interest.

Mediated Press Interviews Conducted through mass communication devices

such as cameras and microphones and linked by satellite or teleconferencing.

Talk Shows Planned well in advance and sometimes broadcast

several days after it is taped.

copyright © 2008 allyn & bacon interviews in business settings 9 chapter chapter objectives...

Documents