copyright © 2008 wadsworth / ch. 8 the employment interview 8 8 eighth edition

Copyright © 2008 Wadsworth / Ch. 8

The Employment InterviewThe Employment Interview

88

Eighth Edition


RadioShack’s Resume Woes

RadioShack CEO’s Resume Falsifying Information

Chris Gardner/Associated Press


Job-hunting success rates (in percentages) . . .Job-hunting success rates (in percentages) . . .

*10-20% in finance, health care, engineering, or IT


The most successful job-hunting method

Before a job interview, conduct 10-40 information interviews

Information interviews provide:

--Specific information

--Feedback

--Referrals©

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--Formatted to look attractive rather than to be scanned by computers or stored electronically.

--Organized in the functional, chronological, or combination (hybrid) styles.

--Formatted to look attractive rather than to be scanned by computers or stored electronically.

--Organized in the functional, chronological, or combination (hybrid) styles.

Conventional (paper) resume


The following basic information is suggested . . .

Name, address, phone numbers

Objective or position desired

Education

Areas of knowledge

Job experience

Other information if shows character & is job-related

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A conventional paper resume that has been altered into a “computer friendly” format “computer friendly” format for electronic storage, searching, and downloading.

A conventional paper resume that has been altered into a “computer friendly” format “computer friendly” format for electronic storage, searching, and downloading.

Scannable (paper) resume



Keyword summary (also called

tags)

Awards & professional

affiliations

Experience

Education




Comes in two formats: --The ASCII plain text resume plain text resume is “bare bones” & designed to be pasted into an e-mail message. --The ASCII rich text resumerich text resume is the conventional or scannable resume saved in rich text format and sent as an attachment.

Comes in two formats: --The ASCII plain text resume plain text resume is “bare bones” & designed to be pasted into an e-mail message. --The ASCII rich text resumerich text resume is the conventional or scannable resume saved in rich text format and sent as an attachment.

E-mail (ASCII) resume



Keyword summary (also called tags)

Experience

Education

Awards & professional affiliations

For plain-text resumes: --use only keyboard characters --avoid boldface, italics, underlines,

bullets, etc.--use hard return at end of each line


When Preparing a Plain Text Resume . . .




E-mail (ASCII) resume

An electronic portfolio electronic portfolio that includes a variety of resumes as well as links to additional information all posted to your personal website.

An electronic portfolio electronic portfolio that includes a variety of resumes as well as links to additional information all posted to your personal website.

Web (HTML) resume



Name, e-mail address & objective/goal

A link to your ASCII resume

A link to your professionally formatted

resume

A link to multimedia (video clip or

PowerPoint)

Links to information that showcases qualifications & abilities

Only job-related information


Preparing a Web ResumePreparing a Web Resume


Address to a specific person

Begin with greeting & position sought

Provide personal information & capabilities without repeating resume

End by requesting interview

Give phone number & availability

Use correct grammar©

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Have positive attitude

Dress for the occasion

--Create a positive impression--Use impression management

techniques

NO

VA

Develo

pm

ent


Speak rapidly and forcefully

Look directly at interviewer

Nod head in positive manner

Gesture and smile often

Lean forward, maintain comfortable postures

Successful interviewers were more likely to . . .Successful interviewers were more likely to . . .

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The non-structured interview

The structured interview

The hostile or stress

interview

The group interview

The video or virtual interview

Typical interview types include . . .Typical interview types include . . .

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Use active, positive, concrete language

Describe weaknesses/disabilities

positively

Support answers with examples

Use humor when appropriate

Use jargon common to field

Successful job applicants . . .Successful job applicants . . .

Bob

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Anticipate, plan & practice answers to these & other questions . . .Anticipate, plan & practice answers to these & other questions . . .


Some possible questions include . . .Some possible questions include . . .


Be prepared to follow up

Send thank-you note

Responsibilities of interviewee . . .Responsibilities of interviewee . . .

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Show high levels of nonverbal immediacy (especially, eye contact & open posture)

Ask open questions & give time for

answers

Listen to interviewee answers

Limit interruptions

Interviewees prefer interviewers who . . .Interviewees prefer interviewers who . . .

Mic

hael M

aly

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Contact interviewee before interview

Plan the environment

Organize the interview carefully (opening, question/response, & closing)

Ask only lawful questions>

Responsibilities include . . .Responsibilities include . . .

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All questions must be job-related

The same basic questions must be asked of all applicants

EEOC guidelines for lawful interview questions . . .EEOC guidelines for lawful interview questions . . .

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Do you own, lease, or rent your home?

You sound Asian--are you from Japan?

Are you pregnant or planning a family?

What religious holidays do you observe?

Are you married, divorced, or single?

Of what clubs are you a member?

Why are the following questions unlawful? Why are the following questions unlawful?

(More questions follow)


88Lawful & Unlawful QuestionsLawful & Unlawful Questions

More questions on page 239; answers at back of book


Contact interviewee before interview

Plan the environment

Organize the interview carefully (opening, question/response & closing)

Ask only lawful questions

Responsibilities include . . .Responsibilities include . . .

Listen carefully to interviewee

Clarify and verify responses

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88How well does this job applicant answer his interview questions? (text also on p. 242) How well does this job applicant answer his interview questions? (text also on p. 242)

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copyright © 2008 wadsworth / ch. 8 the employment interview 8 8 eighth edition

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