copyright © 2010 hamilton relay. all rights reserved. lisa furr account manager relay nevada trs...
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![Page 1: Copyright © 2010 Hamilton Relay. All rights reserved. Lisa Furr Account Manager Relay Nevada TRS Call Traffic Report](https://reader033.vdocument.in/reader033/viewer/2022051401/56649f325503460f94c4dcd2/html5/thumbnails/1.jpg)
Copyright © 2010 Hamilton Relay. All rights reserved.
Lisa Furr
Account Manager
Relay Nevada
TRS Call Traffic Report
![Page 2: Copyright © 2010 Hamilton Relay. All rights reserved. Lisa Furr Account Manager Relay Nevada TRS Call Traffic Report](https://reader033.vdocument.in/reader033/viewer/2022051401/56649f325503460f94c4dcd2/html5/thumbnails/2.jpg)
Copyright © 2010 Hamilton Relay. All rights reserved.
Nevada TRS Average Answer Speed 2014 – 2015 Contract YTD
![Page 3: Copyright © 2010 Hamilton Relay. All rights reserved. Lisa Furr Account Manager Relay Nevada TRS Call Traffic Report](https://reader033.vdocument.in/reader033/viewer/2022051401/56649f325503460f94c4dcd2/html5/thumbnails/3.jpg)
Copyright © 2010 Hamilton Relay. All rights reserved.
Nevada TRS Percent Answered Within 10 Seconds
2014 – 2015 Contract YTD
![Page 4: Copyright © 2010 Hamilton Relay. All rights reserved. Lisa Furr Account Manager Relay Nevada TRS Call Traffic Report](https://reader033.vdocument.in/reader033/viewer/2022051401/56649f325503460f94c4dcd2/html5/thumbnails/4.jpg)
Copyright © 2010 Hamilton Relay. All rights reserved.
Nevada TRS Completed Outbound Calls by Jurisdiction
2014 – 2015 Contract YTD
![Page 5: Copyright © 2010 Hamilton Relay. All rights reserved. Lisa Furr Account Manager Relay Nevada TRS Call Traffic Report](https://reader033.vdocument.in/reader033/viewer/2022051401/56649f325503460f94c4dcd2/html5/thumbnails/5.jpg)
Copyright © 2010 Hamilton Relay. All rights reserved.
Nevada TRS Workload by Inbound Call Method
2014 – 2015 Contract YTD
![Page 6: Copyright © 2010 Hamilton Relay. All rights reserved. Lisa Furr Account Manager Relay Nevada TRS Call Traffic Report](https://reader033.vdocument.in/reader033/viewer/2022051401/56649f325503460f94c4dcd2/html5/thumbnails/6.jpg)
Copyright © 2010 Hamilton Relay. All rights reserved.
Nevada TRS Total Completed Calls 2014 – 2015 Contract YTD
![Page 7: Copyright © 2010 Hamilton Relay. All rights reserved. Lisa Furr Account Manager Relay Nevada TRS Call Traffic Report](https://reader033.vdocument.in/reader033/viewer/2022051401/56649f325503460f94c4dcd2/html5/thumbnails/7.jpg)
Copyright © 2010 Hamilton Relay. All rights reserved.
Nevada TRS Total Session Minutes 2014 – 2015 Contract YTD
![Page 8: Copyright © 2010 Hamilton Relay. All rights reserved. Lisa Furr Account Manager Relay Nevada TRS Call Traffic Report](https://reader033.vdocument.in/reader033/viewer/2022051401/56649f325503460f94c4dcd2/html5/thumbnails/8.jpg)
Copyright © 2010 Hamilton Relay. All rights reserved.
CapTel
Call Traffic Report
![Page 9: Copyright © 2010 Hamilton Relay. All rights reserved. Lisa Furr Account Manager Relay Nevada TRS Call Traffic Report](https://reader033.vdocument.in/reader033/viewer/2022051401/56649f325503460f94c4dcd2/html5/thumbnails/9.jpg)
Copyright © 2010 Hamilton Relay. All rights reserved.
Nevada CapTel Average Answer Seconds 2014 – 2015 Contract YTD
![Page 10: Copyright © 2010 Hamilton Relay. All rights reserved. Lisa Furr Account Manager Relay Nevada TRS Call Traffic Report](https://reader033.vdocument.in/reader033/viewer/2022051401/56649f325503460f94c4dcd2/html5/thumbnails/10.jpg)
Copyright © 2010 Hamilton Relay. All rights reserved.
Nevada CapTel Percent Answered Within 10 Seconds
2014 – 2015 Contract YTD
![Page 11: Copyright © 2010 Hamilton Relay. All rights reserved. Lisa Furr Account Manager Relay Nevada TRS Call Traffic Report](https://reader033.vdocument.in/reader033/viewer/2022051401/56649f325503460f94c4dcd2/html5/thumbnails/11.jpg)
Copyright © 2010 Hamilton Relay. All rights reserved.
Nevada CapTel Completed Outbound Calls by Jurisdiction
2014 – 2015 Contract YTD
![Page 12: Copyright © 2010 Hamilton Relay. All rights reserved. Lisa Furr Account Manager Relay Nevada TRS Call Traffic Report](https://reader033.vdocument.in/reader033/viewer/2022051401/56649f325503460f94c4dcd2/html5/thumbnails/12.jpg)
Copyright © 2010 Hamilton Relay. All rights reserved.
Nevada CapTel Total Session Minutes 2014 – 2015 Contract YTD
![Page 13: Copyright © 2010 Hamilton Relay. All rights reserved. Lisa Furr Account Manager Relay Nevada TRS Call Traffic Report](https://reader033.vdocument.in/reader033/viewer/2022051401/56649f325503460f94c4dcd2/html5/thumbnails/13.jpg)
Copyright © 2010 Hamilton Relay. All rights reserved.
As of February 2015...
1,221 CapTel phones
in use.
![Page 14: Copyright © 2010 Hamilton Relay. All rights reserved. Lisa Furr Account Manager Relay Nevada TRS Call Traffic Report](https://reader033.vdocument.in/reader033/viewer/2022051401/56649f325503460f94c4dcd2/html5/thumbnails/14.jpg)
Copyright © 2010 Hamilton Relay. All rights reserved.
Primary: Government & State Court Business/Organizations Senior Citizens Veterans
Secondary: Agency Audiologists Deaf/Hard of
Hearing Speech Disabled
2015 Outreach Goals
This includes at least 1 outreach event per quarter in Northern Nevada
![Page 15: Copyright © 2010 Hamilton Relay. All rights reserved. Lisa Furr Account Manager Relay Nevada TRS Call Traffic Report](https://reader033.vdocument.in/reader033/viewer/2022051401/56649f325503460f94c4dcd2/html5/thumbnails/15.jpg)
Copyright © 2010 Hamilton Relay. All rights reserved.
Primary: Business Senior Citizens Government/State Veterans
Secondary: Education Public Libraries Non-Profit
Organizations General Public Audiologists Spanish Speaking Caregivers Speech Disabled
2015 Target Audience
![Page 16: Copyright © 2010 Hamilton Relay. All rights reserved. Lisa Furr Account Manager Relay Nevada TRS Call Traffic Report](https://reader033.vdocument.in/reader033/viewer/2022051401/56649f325503460f94c4dcd2/html5/thumbnails/16.jpg)
Copyright © 2010 Hamilton Relay. All rights reserved.
Marketing/Outreach Briefs
Quarterly Outreach Included:9 Presentations6 Exhibits 4 Meetings 1 Networking
![Page 17: Copyright © 2010 Hamilton Relay. All rights reserved. Lisa Furr Account Manager Relay Nevada TRS Call Traffic Report](https://reader033.vdocument.in/reader033/viewer/2022051401/56649f325503460f94c4dcd2/html5/thumbnails/17.jpg)
Copyright © 2010 Hamilton Relay. All rights reserved.
Quarterly Highlights Clark County School District Elders Helps Expo Las Vegas Stand Down Expo Northern & Southern Nevada Town
Hall Meetings Spotlight Senior Services Successful Aging Expo
Marketing/Outreach Briefs
![Page 18: Copyright © 2010 Hamilton Relay. All rights reserved. Lisa Furr Account Manager Relay Nevada TRS Call Traffic Report](https://reader033.vdocument.in/reader033/viewer/2022051401/56649f325503460f94c4dcd2/html5/thumbnails/18.jpg)
Copyright © 2010 Hamilton Relay. All rights reserved.
Better Hearing and Speech Month Recognition Award• Applications were due April 1st, 2015.
Hamilton Relay Scholarship• $500 scholarship
• Applications were due March 2nd, 2015
Hamilton Relay’s Award Programs
![Page 19: Copyright © 2010 Hamilton Relay. All rights reserved. Lisa Furr Account Manager Relay Nevada TRS Call Traffic Report](https://reader033.vdocument.in/reader033/viewer/2022051401/56649f325503460f94c4dcd2/html5/thumbnails/19.jpg)
Copyright © 2010 Hamilton Relay. All rights reserved.
Upcoming Events
Presentations– Western Nevada College
Exhibitions– Senior Safety Fair– Disabilities Conference
![Page 20: Copyright © 2010 Hamilton Relay. All rights reserved. Lisa Furr Account Manager Relay Nevada TRS Call Traffic Report](https://reader033.vdocument.in/reader033/viewer/2022051401/56649f325503460f94c4dcd2/html5/thumbnails/20.jpg)
Copyright © 2010 Hamilton Relay. All rights reserved.
How can we better connect with you?
Questions?
Relay is about Connecting People