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Slide 2 COPYRIGHT 2013 ALCATEL-LUCENT. ALL RIGHTS RESERVED. ALCATEL-LUCENT ENTERPRISE OPENTOUCH SUITE FOR SMB Q4/2013 INTERNAL SALES TRAINING Jean-Luc Boussel & Katerina CERNY October 24 th EDITION 12 Slide 3 MARKET MOMENTUM VERY RECENT GOOD NEWS! SIGNIFICANT MOVE COMPARED TO 2012 FROM PROMISING TO POSITIVE AND STILL WORTH RECALLING 2012 Global Market Share Leadership Award in the SMB enterprise communications platforms market Positive on the Alcatel-Lucent announcement of OmniPCX Office RCE 9 Slide 4 4 COPYRIGHT 2013 ALCATEL-LUCENT. ALL RIGHTS RESERVED. OMNIPCX OFFICE RCE R9.2. STEP 1 Global & worldwide offer Shipping of OXO RCE R9.2. Step 1 software for orders from November 4 th with standard lead-times OXO RCE R9.2. Step 1 software available on Business Portal on Nov. 4 th Commercial offer Actis R18.1 will be available on Nov. 4 th 2013 Actis R17.3 can be used till January 3th, 2014 (end of overlapping period) Commercial release / e-buy opening on Nov. 4 th 2013 Support: Communication launching plan New & updated collaterals Commercial programs KEY MILESTONES Slide 5 5 COPYRIGHT 2013 ALCATEL-LUCENT. ALL RIGHTS RESERVED. H2/2013 & 2014 MILESTONES OMNIPCX OFFICE RCE R9.2. step 1 in November 4th My IC Social Networks My IC Mobile for iPhone IP TDM DECT Mixity 8430 IP DECT AP SIP Registration OpenTouch Office Cloud step 2 in April 2014 New range of phones IP & TDM My IC Mobile for iPhone Slide 6 6 COPYRIGHT 2013 ALCATEL-LUCENT. ALL RIGHTS RESERVED. EXTENDED MOBILITY DECT Dual IP/TDM configurations DECT IP remote topologies DECT global limit: 120+50 users DECT 8340 Smart IP-DECT Access Point My IC Mobile MyIC Mobile for iPhone IOS7 SOCIAL MEDIA My IC Social Networks R3.2 Free Trial New languages SIMPLE & SECURE UDA support first/last name search option SMTP HTTPS option My IC Mobile security enhancement WHATS NEW IN OXO RCE R9.2. STEP 1? IP/SIP TRANSFORMATION 8002/8012 R110 SIP trunking evolutions Outgoing call CLI(P) selection RAP108/109, dual-radio OPENTOUCH OFFICE CLOUD For enriched USER EXPERIENCE Slide 7 7 COPYRIGHT 2013 ALCATEL-LUCENT. ALL RIGHTS RESERVED. BRAND NEW NOE3G PHONES IP & TDM O FFICIAL NAMING : 8028, 8038 & 8068 PREMIUM DESKPHONES 8029 & 8039 PREMIUM DESKPHONES EXTENDED MOBILITY My IC Mobile for iPhone G729 (8k) MISCELLANEOUS My IC Phone R300 Outlook 2013 (PIMphony) MORE DETAILS TO COME WHATS NEW IN OXO RCE R9.2. STEP 2? Slide 8 8 COPYRIGHT 2013 ALCATEL-LUCENT. ALL RIGHTS RESERVED. OPENTOUCH SUITE FOR SMB OFFERING OmniPCX Office RCE Compact Unit OmniPCX Office RCE Small OmniPCX Office RCE Medium OmniPCX Office RCE Large Comm. Server Teamwork & Collaboration RCE Fax Server Video with LifeSize LifeSize Connection Network Infra. OmniSwitch 6250 OmniSwitch 6450 WiFi Access Points OmniAccess 4306/G Remote Access Point 3, 108 & 109 Voice-over-WLAN infrastructure LAN Infrastructure OmniTouch 4135 PIMphony 8118/ 8128 WLAN My IC Web for Office My IC Mobile for iPhone & Android Calll Center Office Smart Call Routing IP Touch 8 Series 8232DECT 500(EX)DECT 9 Series Digital Customer Experience Efficient Desktop Mobility Wireline Phones Wireless Phones One Number Service SIP at the core My IC Phone 8002/8012 DeskPhones My IC Social Networks OmniVista 8770 Network Management Center Network Managt. NEW or UPDATED Slide 9 9 COPYRIGHT 2013 ALCATEL-LUCENT. ALL RIGHTS RESERVED. FOCUS ON STEP 1 DRIVING FORCES social SHIFT TO THE CLOUD mobile Slide 10 10 COPYRIGHT 2013 ALCATEL-LUCENT. ALL RIGHTS RESERVED. CAPITALIZE ON THE SOCIAL USAGES MY IC SOCIAL NETWORKS SOCIAL USER EXPERIENCE APPROACH WITH FREE TRIAL ON MY IC SOCIAL NETWORKS Slide 11 11 COPYRIGHT 2013 ALCATEL-LUCENT. ALL RIGHTS RESERVED. EXPAND YOUR RICH COMMUNICATION FROM ONE SINGLE POINT OF CONTROL WITH MY IC SOCIAL NETWORKS NEW 60 DAYS TRY & BUY LET THE CUSTOMERS DISCOVERING ALL THE CAPABILITIES CONVINCE THEM WITH A DAILY EXPERIENCE BOOST THE SALES WITH 60 DAYS TRY & BUY EACH CONTACT IS POTENTIAL BUSINESS Slide 12 12 COPYRIGHT 2013 ALCATEL-LUCENT. ALL RIGHTS RESERVED. 60 DAYS FREE TRIAL NO license Pre-requisite: Outlook & OXO RCE R9.X & Microsoft Outlook 2003, 2007, 2010, 2013 Full featured Warning 7 days before trial expires AFTER 60 DAYS TO UNINSTALL: Go to Programs, select My IC Social Networks and choose to uninstall MY IC SOCIAL NETWORKS FREE TRIAL Service Up and running for 60 days Download Software from BPWS or ALU Enterprise Website after Nov 4 th Install only on the users PC No license required User happy Supply the full time license Slide 13 13 COPYRIGHT 2013 ALCATEL-LUCENT. ALL RIGHTS RESERVED. MY IC SOCIAL NETWORKS FREE TRIAL USES CASES INSTALLED BASE Text ready to use as a mailing to promote this free trial by the partner to his installed base (ready for November 4 th ) Social medias To be mixed with Transform campaign approach as additional gift when migrating to the newest OXO RCE release NEW SALE OPPORTUNITY Propose when selling OXO RCE R9.X A gift for a new contract Cherry on the cake for new sales Slide 14 14 COPYRIGHT 2013 ALCATEL-LUCENT. ALL RIGHTS RESERVED. MY IC SOCIAL NETWORKS - LYNC & LANGUAGES SKYPE & LYNC INTERACTION Lync users can be added to Skype contact list, thus available on My IC Social Networks Presence of external Lync contacts is visible on My IC Social Networks (via Skype) Click to call on Skype from My IC Social Networks to join Lync users APPLICATION USER INTERFACE Additional languages: Dutch & Portuguese HELP ONLINE Additional languages: Italian, Spanish & Portuguese SUPPORT OF OUTLOOK 2013 32bits Slide 15 15 COPYRIGHT 2013 ALCATEL-LUCENT. ALL RIGHTS RESERVED. CAPITALIZE ON THE MOBILE USAGES MY IC MOBILE FOR IPHONE 8340 IP DECT AP ENRICHED EASY MOBILITY WITH DUAL MODE AND IP TDM DECT MIXITY Slide 16 16 COPYRIGHT 2013 ALCATEL-LUCENT. ALL RIGHTS RESERVED. MOBILITY AS HEART OF YOUR CUSTOMER COMMUNICATIONS PROFILES FOR CONVERSATION CONTINUITY IN ANY CONTEXT WITH MY IC MOBILE FOR IPHONE ALWAYS ENSURE BUSINESS CONTINUITY Easy change of device simplified process Usage of the My IC Mobile is not only sticked to one dedicated iPhone. User can connect to My IC Mobile from any other iPhone Bluetooth Supported In SIP Companion in VoIP mode Slide 17 17 COPYRIGHT 2013 ALCATEL-LUCENT. ALL RIGHTS RESERVED. OPTIMIZED SECURITY BY ENCRYPTING PERSONAL DATA ONE STEP FURTHER FOR SECURED CUSTOMER COMMUNICATION Reinforced procedure at the call server level to download voice message My IC Mobile for iPhone Application V2.0 Encryption of SIP password NEW: Encryption of locally stored voice messages My IC Mobile for Android: Application V4.3 NEW: Encryption of user password NEW: Encryption of locally stored voice messages MORE SECURED MY IC MOBILE FOR iPHONE & ANDROID Slide 18 18 COPYRIGHT 2013 ALCATEL-LUCENT. ALL RIGHTS RESERVED. NEW TOPOLOGIES OF DEPLOYMENT IP-DECT: Support of distributed topology IP-DECT DECT: Mixed configuration for a better answer to field cases Roaming is provided on all topologies Handover is supported within the same cluster (radio coverage) A DECT handset registered both in DECT and IP-DECT requires 2 licenses: DECT swl + IP DECT swl ADDRESS NEW CUSTOMERS WITH NEW TOPOLOGIES 8340 IP DECT AP new IP TDM-UA LAN/WAN Technical prerequisites for IP DECT All AP in same Subnetwork (IT aspect) DHCP server Multicast support between APs Slide 19 19 COPYRIGHT 2013 ALCATEL-LUCENT. ALL RIGHTS RESERVED. MOBILITY 8340 IP-DECT ACCESS POINT FORMER 4080 AND 8340 IP-DECT ACCESS POINTS CAN BE MIXED 8340 IP-DECT ACCESS POINT WILL REPLACE 4080 AP 8340 IP-DECT ACCESS POINT REQUIRES R9.2 SW Indoor use: 8340 IP-DECT AP with integrated antennas 8340 IP-DECT AP external antennas 8340 IP-DECT 8dBi Gain antenna Polarization: dual linear, 45 slant Outdoor use: 8340 IP-DECT Outdoor box, the outdoor box can contain either: IP-DECT AP with integrated antennas IP-DECT AP with external antennas with 8dBi gain antenna or other external gain antenna (see accessories list) Ready for Europe at launching Progressively introduced for rest of world See regulatory document Slide 20 20 COPYRIGHT 2013 ALCATEL-LUCENT. ALL RIGHTS RESERVED. MORE SECURED DEPLOYMENT & FLEXIBILITY Up to 50 MY IC MOBILEMY IC WEB FOR OFFICE NOW MAX 150 HTTPS SIMOULTANEOUS CONNECTIONS ON LAN secured HTTPS sessions are managed as a shared Pool for all applications Partner to sell more additional value to customers PIMPHONY WS Over HTTP Up to 150 Instead of 25 up to 150 Instead of 50 Slide 21 21 COPYRIGHT 2013 ALCATEL-LUCENT. ALL RIGHTS RESERVED. Support and manage multiple SIP accounts for each single SIP domain Multiple SIP account registration Registered User name and authentication credentials (login, password) Max up to 60 SIP accounts Enable to handle discontinuous DDI ranges within the same SIP domain Using existing Number Modification Table (NMT) OXO will choose authentication credentials based on DDI and SIP account association No SW license required Warning : this is not a multi SIP providers solution SIP TRUNKING EVOLUTIONS MULTIPLE SIP REGISTRAR IMPROVE ADHERENCE WITH SIP CARRIERS NETWORK ENVIRONMENTS Slide 22 22 COPYRIGHT 2013 ALCATEL-LUCENT. ALL RIGHTS RESERVED. MULTIPLE SIP REGISTRAR TYPICAL USE CASE Multi-sites Company: each site has its own standalone system, public trunk access and dedicated numbering /DDI scheme OXO 3 +3010010 [00-29] OXO 1 +3020020 [00-09] OXO 2 +3030030 [00-09] Carrier ISDN Network Multi-sites Company with multiple SIP accounts: one single system with remote locations sharing the public trunk access and keeping their own numbering/DDI scheme (Number portability) Carrier SIP Network VPN Remote site 1 +3020020 [00-09] Remote site 2 +3030030 [00-09] OXO +3010010 [00-29] MOVING STANDALONE ISDN LOCATIONS TO A SINGLE SIP CONNECTED ENTITY Slide 23 23 COPYRIGHT 2013 ALCATEL-LUCENT. ALL RIGHTS RESERVED. OPENTOUCH OFFICE CLOUD IS DESIGNED TO HELP PARTNERS TO BUILD 0PEX OFFERS BASED ON OMNIPCX OFFICE RCE. SIMPLE CATALOGUE OFFER (CAPEX offer) Office Cloud Modules: Multi-CPU chassis Generic Alcatel-Lucent IP Telephony Generic Alcatel-Lucent Applications MANDATORY SERVICE FEES Software Maintenance Service (SMS) as for generic offer OpenTouch Suite for SMB New periodic Evolution Maintenance Service (EMS) OPENTOUCH OFFICE CLOUD Slide 24 24 COPYRIGHT 2013 ALCATEL-LUCENT. ALL RIGHTS RESERVED. OPENTOUCH OFFICE CLOUD OFFER Personal & Social My IC Social My IC Web for Office PIMphony Attendants & Voice Voice Mail Automatic Attendant Greetings Smart Call Routing & Call Center OmniTouch Call Center Smart Call Routing Multiple Language Automated Attendant OpenTouch Office Cloud module Low Traffic for 4 to 25 users High Traffic for 25 to 50 users Hardware Fixed & Mobile user IP users IP-DECT users WLAN users My IC MobilePIMphony IP User Software Licenses Productivity ApplicationsGreetings & VoiceOmniTouch Call Center Slide 25 25 COPYRIGHT 2013 ALCATEL-LUCENT. ALL RIGHTS RESERVED. OPENTOUCH OFFICE CLOUD SERVICES SOFTWARE MAINTENANCE SERVICE (SMS) AS FOR GENERIC OFFER, T ECHNICAL S UPPORT A CCESS O MNI PCX O FFICE RCE MINOR RELEASES EVOLUTIVE MAINTENANCE SERVICE (EMS) QUARTERLY PERIODIC PAYMENT P RICING BASED ON USAGE PER APPLICANT. W E LL CALCULATE THE NUMBER OF IP USER AND THE NUMBER OF IP TRUNK USED PER APPLICANT. OMNIPCX OFFICE RCE MAJOR RELEASES TECHNICAL SUPPORT ACCESS FLEET MANAGEMENT TOOLS WITH ASSOCIATED TECHNICAL SUPPORT T HE CENTRALIZED MANAGEMENTS TOOLS BUILT ON OMC AND SCRIPTING ENHANCED FOR A BETTER TCO OF THIS CLOUD SOLUTION Slide 26 26 COPYRIGHT 2013 ALCATEL-LUCENT. ALL RIGHTS RESERVED. Actis 18.1.1_006 Articles retirs / Articles qui les remplacent Le nouvel Actis 18.1.1_006 accompagne la sortie de la version 9.2 La version prcdente Actis, 17.5, avec le catalogue R9.1, reste valable sur une priode de biseau. Attention certaines rfrences produits sont changes (phase-out OXO R1-2-3-4), (Pour les VADs attention au stock). Mme tarif, mme fonctionnalit compltement interchangeable. Les recommandations sont donc les suivantes : -ne pas se prcipiter pour la mise jour dActis ( VAD/IR ) -ou remplacer la main dans lexport excel Actis, les nouvelles refs par les anciennes Slide 27 enterprise.alcatel-lucent.com