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How Much Control Do WeHave Over Our Emotions?

Although emotional responses are not always consciously regulated, we can learn to control them

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Emotional Intelligence • The ability to

understand and control emotional responses

• Our level of competence in our personal and interpersonal skills.

• Emotional control can be achieved by learning

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E.I. E.I. Mayer- Salovey 1990• John Mayer and Peter Salovey developed the

concept of "emotional intelligence" as being made up of five 'competencies' or skills:

• Self-Knowledge (knowing your own emotions) • Self-Management (managing your own emotions)

• Motivation • Empathy (recognizing emotions in others) • Handling relationships

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E.I.E.I. Goleman Model 1995

• Self-awareness — the ability to read one's emotions and recognize their impact

• Self-management — involves controlling one's emotions and impulses and adapting to changing circumstances.

• Social Awareness — the ability to sense, understand, and react to others' emotions

• Relationship Management  — the ability to inspire, influence, and develop others while managing conflict.

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Detecting Deception• People can also control their emotions to

deceive

• Polygraph – Device that records the graphs of many measures of physical arousal; often called a “lie detector” really an arousal detector

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Do “lie detectors” really work?

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Paul Eckman: Microexpressions and Lying