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"Comprehensive Technology Planning in Higher Education"

Michael Hoadley, Center for Academic Technology Support (CATS)Chat Chatterji, Information Technology Services (ITS)

John Henderson, Academic Technology Advisory Committee (ATAC)

Eastern Illinois University

Comprehensive Technology Planning Committee (CTPC)

• Ad hoc committee – Goal to “involve the campus community in the

process of sharing ideas, gathering information, and then suggesting a direction for technology use at EIU”

– 22 individuals representing different academic units, groups, and organizations on campus

– Weekly meetings from Jan/2003 to Feb/2004

• Co-chaired by Assistant Vice-Presidents from ITS and Academic Affairs

Provost’s Statement

• Overview of task with emphasis on the following:– Technology integration for curricular development and

degree programs– Training and professional development for faculty and

staff– Technical support services available on campus– Technology infrastructure

• Group allowed to determine own course of action for completion of task

Key Issues

• Assessment of instructional technology use• Challenges facing the academic infrastructure

(human resources, curriculum, and available technologies)

• Solutions and suggestions for addressing those challenges

• Opportunities for change

CTPC Model

• Mission statement of university

• Student learning experience at the center of all activities

• Entry into system through various portals: business affairs, student services, external relations, and academic affairs

Questions for University Community

• What can be done to enhance the use of instructional technology?

• How can technology be used to enhance student services?

• What can be done with technology to enhance student capability and their total university experience?

Questions for University Community

• How can technology be used to enhance access to services and information?

• How can technology enhance the business aspects of running the University?

• How can technical support services be enhanced to improve the use of technology?

• How can technology be used to enhance technical support services?

Open Sessions on Campus

• Opportunity to attend face-to-face sessions to discuss questions

• Questions and concerns about functionality of the network or other technological challenges of the past not allowed as focus on discussions

• Participation also possible by submitting responses online or via email

Initial Analysis of Data

• Qualitative reflection on responses from campus community

• Responses categorized:– Training– Compatibility and Standardization– Communication and Integration– Support Resources– Delivery of Instruction

CTPC University Technology Survey

• A survey was developed by members of CTPC and others on campus with expertise in that area

• Intent to solicit additional input from the campus about prioritizing their questions, issues, and concerns in designated categories 

CTPC University Technology Survey

• Categories:– Efficiency– System Confidence– Compatibility and Standardization– Communication and Integration– Support– Delivery of Instruction

Efficiency

• Categories:– Efficiency– System Confidence– Compatibility and Standardization– Communication and Integration– Support– Delivery of Instruction

System Confidence

Compatibility & Standardization

Communication & Integration

Support

Delivery of Instruction

Demographics

Results of Online Survey

• 857 participants:– 39% Students– 24% Faculty– 20% Staff– 12% Administrative & Professionals– 5% Other/Unidentified

• Good representation of campus

Follow-Up Analysis of Data

• Qualitative and quantitative analysis

• Development of recommendations and action items for campus

Opportunities for Change

• Critical factors to consider:– Technology Infrastructure– Educational Training and Professional

Development– Academic Curricula and Degree Programs– Management, Administration, and Support

Services

The Future?

• Results serve as blueprint for developing campus technology plan

• Key elements:– Bring technologies to the forefront– Support and maintain the continuation of that

technological vision in future years

For More Information

Visit the CTPC Website:

http://cats.eiu.edu/ctpc/index.cfm