copyright the asian banker 2010. all rights reserved157.2.0.082010 australiasingaporehong kongtaiwan...
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Copyright The Asian Banker 2010. All rights reserved 1.2.0.082010
Australia Singapore Hong Kong Taiwan
Leading banks in Internet Banking (selective countries)
ING DirectComprehensiveness,its ease-of-use. Straightforward in overall process and interaction flows. Good interface designs and elements, Excellent navigation systems
ANZ BankVery clear segmentation, strong usability and search engine performance, quick and easy online application processesStrong internet banking security features
CitibankSimple 2-3 step application for products online, strong promotion and marketing capabilityGood revenue potential
HSBCVery strong revenue performance and call to action, highly usable design and excellent Search Engine metrics
ChinatrustStrong revenue performance and linkage to wealth management businessIntegrated portal of trading, insurance and bankingMulti country account aggregation
Japan
eBankSuccess in remote processing, technology receptiveness, strong settlement business, good customer acquisition
Sony BankFocused on asset based products, less susceptibility to market fluctuations
Shinsei BankVery strong sign up rate and linkage to wealth management strong promotion program with good online sales growth
The Banks We Like
Source: Asian Banker Research
Copyright The Asian Banker 2010. All rights reserved 2.2.0.082010
Finland Norway Sweden
Leading banks in Internet Banking (selective countries in Europe)
OP Bank Group Strong customer sign up rate and fully integrated in multi channel strategy. Pioneering online innovations such as strong banking authentication technology with smart card and digital certificate built in tech.
Nordea BankProvider of personalized internet banking services, and standout in corporate customer service and low cost e-service.
Den Norske Banka founding member of ATRIAX, earning fame from its consumer internet banking services, making initiative by partnering with Telenor in a mobile internet banking project called “Doorstep”.
SpareBank 1Alliance with HP/BEA in its online banking system, achieved high customer satisfaction rate in its savings and online transaction
Nordea BankThe leading provider of internet banking in the world, providing tailored service to personal and corporate customers.Distinguished through its Next Generation Solo system, including high security, multi-bank,multi-countries and language support features and customization and personalization services.
IkanobankenInternet niche market player, Providing whole range of banking services online, has a good word-of-mouth for its user experience
Netherlands
ING DirectOnline saving services, offering simple financial products online. successful in capturing market share, good revenue growth
ABN AmroEarn a reputation for the convenience, safety and product variety for its transaction banking services
US
Bank of AmericaLargest internet bank in USA, strong initiatives in personalized interaction and customer retention, good growth, continual service enhancement
Wells FargoIt has successfully gathered high penetration rate with its efficient online processes. Bank has new initiative like virtual second life for better customer satisfaction
WachoviaLeading online bank, continual investments in improving technology, security and service quality, process optimization, customer convenience.
The Banks We Like
Source: Asian Banker Research