cora - modernizing public administration in spain
TRANSCRIPT
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Informe diciembre
Informe diciembre
2013
CORA - MODERNIZING PUBLIC ADMINISTRATION IN
SPAIN
FORUM PA 2016 Fernando de Pablo Martín
Office for the Execution of Administrative Reform
Roma, 25 May 2016
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AGENDA
• Economic crisis & backgrounds
• From efficiency to better government
• Commission to reform public administration (CORA)
• Cooperation & ICT as key enablers to reform
• Some best practice cases and outcomes
• (Our) Learning points and conclusions
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GDP EVOLUTION (from economic boom in 2007 to economic crisis in 2009)
REFORMS
ROOTS OF THE CRISIS :
INTERNATIONAL (CREDIT) +
LOCAL (REAL STATE)
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FINANCIAL SECTOR
REFORMS
TO OVERCOME ECONOMIC CRISIS ... REFORMS
FINANCIAL AND BUDGETARY
STABILITY
TRANSPARENCY AND ACCESS TO PUBLIC SECTOR INFORMATION
TAX
REFORM
LABORAL
PUBLIC SECTOR RATIONALIZATION
(CORA)
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12 Departments
139 Autonomous organisms
State
(Central level)
Autonomous
Communities
(Regional level)
Local Entities
(Local level)
8.108 municipalities
41 County councils
10 Island Councils
17 Autonomous
Communities
2 Autonomous
cities
DECENTRALIZATION
IN SPAIN: THREE LEVELS OF
PUBLIC ADMINISTRATIONS
WITH ADMINISTRATIVE
RESPONSABILITIES:
COOPERATION &
INTEROPERABILITY
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• Administrative overlaps, to identify and eliminate overlaps and
strengthen cooperation mechanisms between administrations
• Administrative simplification to review bureaucratic barriers,
eliminate red tape and simplify administrative procedures for the benefit of citizens and enterprises.
• Common services and resources to centralize management
processes that could be unified or coordinated to maximize public resources.
• Institutional Administration, it analyzed the different types of
public entities that compose it and reviewed the regulatory framework, proposing general changes and integrations.
COMMISSION TO REFORM PUBLIC ADMINISTRATION (CORA) SUB-COMMISSIONS ORGANISATION:
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CORA REPORT / OECD REPORT 223 REFORM MEASURES / INDEPENDENT OVERSIGHT
FOCUSED ON COOPERATION & ICT / ANALYSIS AND RECOMMENDATIONS
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BUDGET REDUCTIONS
STAFF REDUCTIONS
CRISIS
TO PRESERVE THE QUALITY OF PUBLIC SERVICES IN THIS CONTEXT WE NEED TO ACCELERATE THE USE OF ELECTRONIC CHANNELS AND MORE EFFICIENCY.
GREAT OPPORTUNITY FOR IMPROVEMENTS - SOME CHALLENGES.
EU FRAMEWORK AUSTERITY
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A good starting point:
LAW 11/2007
Electronic acces to public services A strategic Law with an Accion Plan,
all procedures and services in internet
A fundamental right for citizens and a duty for public administrations.
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Monitoring administrative procedures adaptation –
collecting data of use
By 2011 - 95% of procedures and 99% of overall administrative transactions adapted to internet.
LAW 11/2007 IMPLEMENTATION PROCESS
MORE OFFER THAN DEMAND
Award 2012
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Organizational changes New skills
• Improving public services • Simplifying procedures • Citizen-centric vision • More efficient use of resources • Environmental care • Strengthening public policy
Process Simplification
Interadministrative
Cooperation
Regulatory framework
Cultural changes
STRATEGY
LEADERSHIP
PLANNING
AMBITION
WILL
ICT BUT NOT ONLY ICT …
E – GOVERNMENT TO BETTER GOVERNMENT
outcomes
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HOW TO INCREASE E-SERVICES USE: NEED TO BALANCE. MAIN BARRIERS/ENABLERS: ICT COMMON INTRASTRUCTURES, INTEROPERABILITY, SKILLS, USABILITY, ELECTRONIC IDENTITY …
VOLUNTARY OBLIGATORY
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80,63 79,97 81,27
93,22
100,00
38,34
45,82
54,68
61,86
73,2
91,04 91,97 92,59
98,08 99,90
0,00
10,00
20,00
30,00
40,00
50,00
60,00
70,00
80,00
90,00
100,00
2009 2010 2011 2012 2013
IVA - 390
IRPF Internet (Modelo 100)
Informativas
Sociedades
DIRECT OR UNDIRECT USE (submiting tax returns on behalf others)
TAX AGENCY MAIN TAXES - INTERNET USE Mandatory for all companies (LE, SME, microE)
(Same in social security system)
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INCOME TAX 2013 BY CHANNEL (VOLUNTARY)
0% 1% 4%
8%
12%
15%
20%
24% 27%
31%
37% 40%
47%
55%
62%
73%
0%
10%
20%
30%
40%
50%
60%
70%
80%
-
1.000.000
2.000.000
3.000.000
4.000.000
5.000.000
6.000.000
7.000.000
8.000.000
9.000.000
10.000.000
11.000.000
12.000.000
13.000.000
14.000.000
1998 1999 2000 2001 2.002 2.003 2.004 2.005 2.006 2007 2008 2009 2010 2011 2012 2013
Papel Asistencia Telemático % Telemático
ASSISTANCE
80% in current income tax
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E-GOVERNMENT WEBSITE – ALL THE INFORMATION AVAILABLE. HUB OF EGOV STRATEGY, INFRASTRUCTURES, RE-USE AND DATA.
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ON-LINE UPDATED INFORMATION -USE OF COMMON SERVICES - REAL TIME OPEN DATA
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STRATEGY
COMMON INFRASTRUCTURES
CORA PROGRESS AND OUTCOMES
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CIO OFFICE
(DTIC)
NEW STRUCTURES
CORA - STRUCTURAL AND ORGANIZATIONAL CHANGES
REFORM PLANNIFICATION
AND IMPLEMENTATION
OFFICE
TRANSPARENCY AND GOOD
GOVERMENT OFFICE
FISCAL RESPONSABILITY
INDEPENDENT AUTORITY (AIReF)
PROCUREMENT CENTRALIZATION
UNIT
INFORMATION CENTRAL UNIT
DIGITAL TRANSFORMATION
STRATEGY 2020
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Actos Adm.
Automatizados
Administración
Cooperativa
Simplificación
Administrativa
FOSTERING E-GOVERNMENT – CORA MAIN BUILDING BLOCKS
Legal
framework
Common
Infrastructures
Electronic
Identity
Availability of
services
(all devices)
USE
Cero paper policy
e-NOTIFICATION
(internal
transformation)
Engaging civil
servant and
population
(skills)
Administrative
Cooperation
Administrative
Simplification
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LAW 30/1992
TRADICIONAL ADMNISTRATIVE
PROCEDURE
LAW 11/2007
ELECTRONIC ADMINISTRATIVE
PROCEDURE
TRADITIONAL & ELECTRONIC PROCEDURES INTEGRATION
NEW ADMINISTRATIVE PROCEDURE ACT
(digital by default once only)
DISAPPEARING “eGOV”. CULTURAL CHANGE FOR PUBLIC EMPLOYEES / SKILLS
National Security
Framework
National Interoperability
Framework
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COMMON COMMUNICATIONS NETWORK
INFRASTRUCTURE AND COMMON SERVICES (ISA)
COMMON INFRASTRUCTURES AND SERVICES IN SPAIN a catalogue with 30 common infrastructures free to use
all level public administrations (adapted to EU regulations, standars and projects)
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Communications Network (SARA)
Citizen point single contact
Company Point single contact
Technology Transfer Center e-signature validation platform
Main Electronic Register
Data interchange platform
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Communications Network (SARA)
e-Empowerment
e-Invoice
Payment Gateway
e -Notification System
e-Authorized officers
e -Procurement
Platform
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Informe diciembre
2013
BEST PRACTICES:
NEW ELECTRONIC IDENTITY INFRASTRUCTURE
DATA INTERCHANGE PLATFORM e-NOTIFICATIONS SYSTEM
E-HEALTH …
(EU e-Gov Action Plan 2016-2020)
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“AVANCED”
“NOT AVANCED”
(SIMPLIFIED) PROPORCIONALITY (SECURITY vs RISK)
TOP LEVEL SECURITY
AUTHENTICATION & DIGITAL SIGNATURE COMMON INFRASTRUCTURES
Advanced electronic signature is a barrier to some citizens. Many electronic services does not need that level of security.
Savings with use not with eGov services availability.
$
VISIO CORPORATION
National eID card
Card or SW certificates
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FOUR ELECTRONIC IDENTITY SECURITY LEVELS Shared e-ID system for all public administrations (according RISK)
OUTCOME: INCREASED USE OF ELECTRONIC SERVICES
ADAPTED TO eIDAS NEW REGULATION
CERTIFICATES ONLY ONE USE PIN
PERMANENT USER&PASSWORD
SMARTPHNE
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DATA INTERCHANGE PLATFORM – COOPERATION IN PRACTICE
TSA
DGP
PUBLIC
EMPLOYEES
PUBLIC
ADMINISTRAT.
(55 most required certificates
60 million interchanges in 2015) UN Public Service
Awards 2014
CITIZENS
ONCE ONLY
Web services
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ELECTRONIC PAYMENT
NOTIFICATION BY ELECTRONIC MEDIA
(DEH)
ELECTRONIC ADMINISTRATIVE
MANAGEMENT AND CONSULTS
ELECTRONIC REGISTER AND
FULLFILL
E - IDENTITY E - ADDRESS
NOTIFICATION CLOSING THE e-CIRCLE
Voluntary for citizens: (23 million income tax
printed in 2005, only 3 million in 2016)
Mandatory for 3 million companies:
93% formal notifications in
electronic
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INTEROPERABLE
HEALTH CARD
DIGITAL HEALTH FILES
INTEROPERABILITY: A KEY POINT IN SPANISH HEALTH SYSTEM
INTEROPERABILITY IN HEALTH SYSTEM
17 DIFFERENT HEALTH INFORMATION SYSTEMS SAME PROBLEM IN EUROPE WITH CROSS BORDER PUBLIC SERVICES
HUB OF INTEROPERABILITY with REGIONAL HEALTH INFORMATION SYSTEMS
ELECTRONIC PRESCRIPTION
99,8 % electronic
prescription
82 % electronic
dispenses in pharmacies
(no paper)
25 million persons
(55%) have some
information to be
consulted in other
region
45 millions health
cards useful in all
regions
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E - GOV
OPEN GOV INFORMATION
SOCIETY
DIGITAL TRANSFORMATION: INTERDEPENDENCES
DIGITAL BY DEFAULT MOVILITY
TRANSPARENCY
OPEN DATA
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LEADING POSITION IN INTERNATIONAL REPORTS (2010-2015): eGov, eHealt
Interoperability, mooc, Open data, Use eGov
Digital Agenda, etc.
(UE, OCDE, UN, WEF, INSEAD, …)
BUT LOTS OF IMPROVEMENTS AND
CHANGES ARE NEEDED
EVERYTHING IS CHANGING: Movility, cloud, M2M,
intermediaries, robots-sw, etc.)
USABILITY
DIGITAL AGENDA REPORT 2016
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Informe diciembre
2013
No lesson for anybody: no standard “magic” ways
We must leverage the capabilities and strengths of our
countries and public administrations
(eg. decentralization makes Spain a best case in Europe in some areas as e-health, Interoperability and Security
national frameworks).
We must try to overcome barriers and to reduce weaknesses of our public administrations.
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• Innovation (ICT) and cooperation (HR) basic pillars of the reform to provide user-centric services.
• Organizational commitment is needed. WILL. • Skills, motivation, engagement, commitment, evaluation, flexibility. • E-government services availability is a must, but it is not enough. • An intensive use of ICT is essential (both external and internal) • Where possible: use of common systems (structural reforms). • Coordination in technical planning and interoperability among
information systems (eg. health, justice, education). • Balancing (voluntary/obligatory, usability/security, etc) • Collect data as much as you can to decide strategies. • Taking care: not more digital divides.
FROM EGOVERNMENT TO BETTER GOVERNMENT
OUR LEARNING POINTS
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Thank you for your attention!
CORA REPORT & TRANSPARENCY http://www.seap.minhap.gob.es/es/areas/reforma_aapp.html OECD REPORT http://www.oecd.org/newsroom/spains-public-sector-reform-plans-on-the-right-track-says-oecd-report.htm EGOVERNMENT STRATEGY INFORMATION WEBSITE http://administracionelectronica.gob.es