coral active html5 agent desktop


• Coral – At last !

• Overview of Coral Active Desktop

• Demo

• The Compelling Business Case

• Next Steps

AGENDA


• A vendor agnostic desktop

• Zero client footprint

• Quick to deploy, low risk

• Easy customisation – hours not days!

• Stable and resilient

• Cost effective and scalable licensing model

• The Coral TCO is compelling!

CORAL AT LAST!


A unique product built upon a foundation of cloud and web technologies.

Coral leverages existing CTI and Contact Center investments -including Genesys and Cisco CTI solutions - to deliver a simple, highly flexible, yet powerful agent desktop.

It is quick to install, easy to learn, easy to use and fast to evolve.

Features include fully featured softphone, sophisticated supervisor tools, advanced call handling, web / email / video communications, social media, secure connectivity and so much more.


• Vendor agnostic– Ideal where a common desktop is required across multiple CC

platforms Genesys, Avaya, Cisco

• Flexibility– Removes dependencies from existing manufacturers and the

associated professional services and ongoing support charges

• Rapid deployment– 12,000 Agents at Telstra in 6 weeks

• HTML 5 – changes can be made within hours– Typical thick client can take several months for even simple changes

• Single interface for Voice-Video-email-chat

• Infinitely scalable

BUSINESS BENEFITS


• Secure

– Simple URL agent log on from any device, with SSL encryption

• Allows infinite and easy customisation

• Stable & resilient architecture

• Multi-tenant

– Ideal for service providers or outsourcers

– Integrates into cloud based architectures

• BYOD

– Flexible agent provisioning and mobile workers

– Zero footprint on agent device

• Training

– removes the need for training as browser solutions have a familiar feel for agents

BUSINESS BENEFITS CONT.


TOTAL COST OF OWNERSHIP

• 80% + reduction in initial deployment time

• No client desktop software required

• Significantly reduced ongoing management and change control costs

• PS cost reduction – Web skills only, no proprietary & expensive manufacturer PS charges

• No bespoke integrations across multiple platforms

• Stability means increased agent up time

• Cost effective & scalable licensing model

• The Coral TCO cannot be ignored !

coral active html5 agent desktop

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