Core Administrative Processing Support Centers

CAPS Centers

The Shape of Things to Come- A Strategic Opportunity -

Shared Services: Lessons Learned

HR processes are inefficient due to:• Complicated policies and procedures• Too many transactions• Manual processing retained when not required• IT not fully leveraged

Transactions staffed fractionally by generalistsTechnology implemented w/o focus on end user

For more information on the Shared Services Initiative please visit http://www.umsystem.edu/president/sharedservices

Shared Services: Characteristics

• Customer driven transactions• Clear communication of expectations• Regular measurement and feedback• Productivity improvements through

automation• Aggregation of transactions

Advantages of CAPS

Why a CAPS Center?• Free up resources to dedicate to “mission critical” activities • Compliance with Federal/State regulations (e.g., E-Verify, SSN remediation, FICA)• Higher accuracy, more timely processing• Easy access to HRS subject matter experts

CAPS Centers

What does a CAPS Center Do for You?

• Personnel paperwork processing• Data entry• New Employee Registration (NER)• FICA compliance• Creation of EMPLIDs• Problem solving• Imaging• Position Management• Work Authorization Reports

How Do You Create CAPS?

Develop a Written Service Agreement

• Details HRS and Division expectations• Includes measures of service• Provides for annual and periodic reviews• Specifies process for dispute resolution

History and TimelineCore Administrative Processing Support Centers

at the University of Missouri:

CAPS Centers

2003

2004

2006

2007 2009

2010

Administrative Services

Provost Office

Office of Research

Student Auxiliary Services

Journalism Engineering Law, Library (JELL)

CAFNR / HES / Vet Med (CHEVET) Expanded Admin Services ▪ Provost, Chancellor, Univ. Affairs

Current CAPS Centers

Internal CAPS

Administrative Services , Chancellor, University Affairs & Provost

Journalism, Engineering, Law & Libraries

CAFNR (Agriculture), Human Environmental Sciences (HES) & Veterinary Medicine

Office of Research

RolesSupervisor communicates personnel

change to Department Designee

Department Designee submits CAPS Request Template to CAPS Center

CAPS Center processes ALL personnel paperwork and either keys into PeopleSoft or sends electronically to Payroll to be keyed (depending on type of action)

All other personnel activity will be forwarded to Payroll to be keyed as they currently are today, such as:

• Pay changes• Leaves of absence• Additional pays• Data changes• Transfers

Hires/rehires/terms keyed by CAPS Employees on payroll quicker Fewer hand-drawn checks Timely terminations = fewer overpayments

Expedites:• IDs, Email & Class rosters• Benefits enrollment

What’s Next?

• Finalize Service Agreement• CAPS Center Staff will schedule visits to

discuss:• CAPS request template• New Employee Registration(NER)• Transition and training activities• Questions/concerns prior to Go-Live• Profiles from your various areas

• Go-Live• Post-implementation visits