core competencies: what, why and how beth duttlinger, consultant
TRANSCRIPT
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Core Competencies: What, Why and How
Beth Duttlinger, Consultant
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Definition
Core competencies identify the knowledge & skills needed by library employees to provide superior services. Can be broad to identify key aspects Can be more specific to positions
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Broad
http://www.olc.org/CoreCompetencies.asp
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Specific
Core Competencies April 2009
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What's the big deal?
Orientation Continuing Ed Job Descriptions Recruitment Interviewing Performance Evaluations
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Orientation
Standardize Checklist
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CE
Periodic review Staff input
http://corecompetencies.wikispaces.com/
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Job description
Identify tasks necessary Abilities needed
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Recruitment
Write ads Define and articulate skill sets for
search team
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Interviewing
Can assist hiring supervisors and search committees to determine which candidates meet or show potential to develop a particular competency.
Question examples
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General-Customer Service
As a library assistant, how do you ensure that you are providing good service?
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Computer/Technology
Describe a time you solved a problem using technology.
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Information Literacy/ReferenceGive an example of a time you weren’t sure what a patron wanted. How did you handle the situation?
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Integrated Library System
Have you ever had to orient another employee on the library’s circulation system? How did you do it or how would you go about doing it?
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Evaluations
Document special achievements Set realistic goals Improve performance
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How to adapt1. Develop an understanding of core
competencies.2. Review the mission/goals & strategic plan.3. Develop a list of potential core
competencies.4. Identify relationships and cluster related
skills together.5. Incorporate into corporate culture.6. Review periodically and consider options
for improvement.
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Resources
delicious.com/thelibrarian Ohio Public Library Core
Competencies WebJunction - IL Course Catalog
for Core Competencies WebJunction - Library Staff
Competency Collection technologytrainingwheels.pbwor
ks.com / 23 Things and Core Competencies
PLCMC core competencies wiki
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What questions do you have?