core competencies: what, why and how beth duttlinger, consultant
TRANSCRIPT
Core Competencies: What, Why and How
Beth Duttlinger, Consultant
Definition
Core competencies identify the knowledge & skills needed by library employees to provide superior services. Can be broad to identify key aspects Can be more specific to positions
Broad
http://www.olc.org/CoreCompetencies.asp
Specific
Core Competencies April 2009
What's the big deal?
Orientation Continuing Ed Job Descriptions Recruitment Interviewing Performance Evaluations
Orientation
Standardize Checklist
CE
Periodic review Staff input
http://corecompetencies.wikispaces.com/
Job description
Identify tasks necessary Abilities needed
Recruitment
Write ads Define and articulate skill sets for
search team
Interviewing
Can assist hiring supervisors and search committees to determine which candidates meet or show potential to develop a particular competency.
Question examples
General-Customer Service
As a library assistant, how do you ensure that you are providing good service?
Computer/Technology
Describe a time you solved a problem using technology.
Information Literacy/ReferenceGive an example of a time you weren’t sure what a patron wanted. How did you handle the situation?
Integrated Library System
Have you ever had to orient another employee on the library’s circulation system? How did you do it or how would you go about doing it?
Evaluations
Document special achievements Set realistic goals Improve performance
How to adapt1. Develop an understanding of core
competencies.2. Review the mission/goals & strategic plan.3. Develop a list of potential core
competencies.4. Identify relationships and cluster related
skills together.5. Incorporate into corporate culture.6. Review periodically and consider options
for improvement.
Resources
delicious.com/thelibrarian Ohio Public Library Core
Competencies WebJunction - IL Course Catalog
for Core Competencies WebJunction - Library Staff
Competency Collection technologytrainingwheels.pbwor
ks.com / 23 Things and Core Competencies
PLCMC core competencies wiki
What questions do you have?