core it analysis - amazon s3 · page 2 of 108 about core it analysis risc networks utilize advanced...

Core IT Analysis

Customer: Sample Customer123 Elm StreetSomewhere, OHUnited States

Completion Date: Jul 16, 2014

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About Core IT AnalysisRISC Networks utilize advanced data collection engines as well as its patent pending UCEL (Unified Correlation Engine Logic) technology to identify key problems and opportunities for improvement in an IT environment. Once key concerns have been identified using concrete metrics, RISC Networks "maps" these problems and opportunities to potential solutions.

Rarely is there only one solution to a problem or only one way to capture an opportunitiy for improvement. In addition, some solutions may solve multiple problems and provide for optimization across several opportunities. Time, cost and complexity are important factors to consider as you review the Core IT Analysis results. The Core IT Analysis Report provides you with options, so that you can decide which solution(s) work best for your organization.

RISC Networks serves hundreds of clients every year, in almost every business vertical. Most of these clients want to understand not only how they are performing, but how they compare to the broader IT community. To assist with this, RISC Networks provides comparative analytics that help you understand how many of your IT peers have these same issues and opportunities.

What is a Sponsored Solution? Sponsored Solutions are solutions that are paid placement solutions. Vendors pay a fee to have their solutions displayed underneath issues and opportunities that they address. These are not recommendations from RISC Networks. Instead they should be considered as potential options and discussion items as you work with your solution partner to determine what solutions work best for your organization. All sponsored solutions are clearly marked with a "Sponsored" tab.

How To Use This ReportRISC Networks delivers maximum value when used as a catalyst for change within your IT environment by analyzing issues and opportunities for improvement. The Core IT Analysis also covers your IT "Fit" for specific initiatives, such as:

• VDI (Virtual Desktop Infrastructure)• Unified Communications• IP Video Conferencing• Compute Virtualization

Customers utilize RISC Networks reports to assist in the preparation for change, as well as to gather Business Intelligence about their own IT environment so that they can effectively plan for the future.

The RISC Networks Solution Arc (pictured above) is a visualization of the most effective methodology for processing the results contained in this report.

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IT Score

Overall Technology Score

76.6

Your score is in the 65.1 percentile

Infrastructure Score

77.0

Your score is in the 63.5 percentile

Server Score

75.3

Your score is in the 52 percentile

NOTE: The technology scores above are based on a 100 point scale.

The Technology Score is based on thousands of data points from each technology and focus area. Below is a chart that outlines the general weighted factors that comprise the scores above.

Within each technology focus seen in the chart below there are additional weighted factors based on the severity or importance of various data sets. By doing this a comprehensive analysis of the overall state of the IT environment can be made and easily compared.

The scores above also contain the relative percentile ranking against all other assessments performed to provide a solid comparison as to how your IT ranks against others. These comparative analytics are based on thousands of assessments performed each year from all verticals and size.

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Summary of Results

Analytic Check Summary

The following are the results of the Core IT Analytic Checks. Below are the total number of failed checks broken out by technology area.

Technology # Failed

Network: 16Server: 17UC: 3

Total: 36

Top SolutionsTop 3 of 2 Potential Solutions

Service Solution

Vendor Subcategory Approximate Cost Solution

Partner General Contact Provider

General Partner Services can resolve many smaller issues regarding configuration, capacity, and performanceLearn about the problems this solution can solve

38 Problem(s) Resolved by Solution

Service Solution


Partner Network Configuration Contact Provider

Minor to moderate buffer failures can be remediated by 'tuning' the buffer memory allocation within each buffer classLearn about the problems this solution can solve


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List of Analytic Checks

Category: Network

Analytics Check / Key Question Focus Category Status

Network Oversubscription Performance Architecture

Spanning Tree Block 10GB Optimization Architecture

Routing Protocol Reliability Architecture

Spanning Tree Block Wrong Optimization Architecture

IP Subnet Exhaustion Scalability Architecture

Public IP Use Scalability Architecture

Network Device Lifecycle Reliability Asset

Network Software Consistency Scalability Asset

Network Device Lifecycle II Reliability Asset

PSIRT Devices in Network Security Asset

Shared Uplinks with Discards Performance Performance

Shared Uplinks with Errors Performance Performance

Critical Uplinks with Discards Performance Performance

Overutilization Performance Performance

Router Interfaces with Errors Performance Performance

Router Interfaces with Discards Performance Performance

Device Buffer Failures Performance Performance

High CPU Utilization Performance Performance

Critical Uplinks with Errors Performance Performance

=Problem Identified =Opportunity Check =Check Passed =No Data to Check

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Category: Server


Server End of Life Reliability Asset

Windows Desktop OS End of Life Reliability Asset

Potential Virtualization Optimization Asset

Windows Server OS End of Life Reliability Asset

Logical Disk Exhaustion Scalability Asset

Backup Failures Reliability Asset



Disk Latency Performance Asset

Server Links with Discards Performance Performance

Server Links with Errors Performance Performance

Hypervisor Memory Oversubscription Performance VMware Perf

Hypervisor CPU Oversubscription Performance VMware Perf

Hypervisor CPU VM Swap Performance VMware Perf

High I/O Latency on Shared Storage Performance VMware Perf

Hypervisor Disk Command Aborts Performance VMware Perf

Virtual Switch Input Packet Loss Performance VMware Perf

Virtual Switch Output Packet Loss Performance VMware Perf

High Memory Utilization Performance Win Performance

Server Reboots Reliability Win Performance

High CPU Utilization Performance Win Performance


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Category: UC


CallManager End of Support Reliability Assets

Too Many IM/Chat Applications Optimization Assets

CallManager Upgrades Available Reliability Assets

Video Devices Deployed Optimization Assets

HD Video Conferencing (1080p Good) Scalability Net Readiness

HD Video Conferencing (720p Good) Scalability Net Readiness

Potential G.711 Calls Supported Scalability Net Readiness

Potential G.729a Calls Supported Scalability Net Readiness

Abandoned / Dropped Calls Scalability UC Configuration

Shared Lines vs. Presence Optimization UC Configuration

Hunt List vs. Contact Agent Optimization UC Configuration


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Check: Do you have any 10GB Ethernet ports that are blocking? Return to Check List

Instances of

this issue

5View Supporting Data

Percentof Peersw/ Issue

14%

Understand This Check

Potential Solutions

Service Solution



Solution ApplicationYour solution partner can adjust your spanning tree using Multiple Instance Spanning Tree, PVST+, or layer 3 routed LAN designs to take advantage of all 10GB interfaces in your network.Learn what other problems this solution can solve

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Check: Are there any links that should be Etherchannels that are actually blocking?

Return to Check List

Instances of

this issue



31%


Potential Solutions

Service Solution



Solution ApplicationYour solution partner can adjust your configuration to bond these interfaces for all vlans and allow you to gain full access to your capacity.Learn what other problems this solution can solve

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Check: Do you have physical servers that would be good candidates for virtualization?


Instances of

this issue



91%


Potential Solutions

Service Solution



Solution ApplicationYour Solution Partner can assist you in identifying, sizing, and deploying a virtualization technology (VMware, Hyper-V, Xen, etc) that works well for your environment.Learn what other problems this solution can solve

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Check: Are there more than 2 IM / Chat clients deployed? Return to Check List

Instances of

this issue



54%


Potential Solutions

Service Solution



Solution ApplicationYour solution partner can assist in creating a plan to standardize on IM/Chat software or eliminating it altogether.Learn what other problems this solution can solve

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Check: Do you have an opportunity to use Presence instead of busy lamp fields and shared lines to communicate status?


Instances of

this issue



91%


Potential Solutions

Service Solution



Solution ApplicationYour Solution Partner can help you optimize your use of UC features to reduce the complexity of your configuration.Learn what other problems this solution can solve

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Check: Are there line cards and/or network switches that are oversubscribed and causing performance problems?


Instances of

this issue



29%


Potential Solutions

Service Solution



Solution ApplicationYour solution partner can assist in replacing oversubscribed line cards with hardware more suited to your usage so that you are no longer dropping packets.Learn what other problems this solution can solve

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Check: Do you have interfaces that show drops with corresponding utilization?


Instances of

this issue



62%


Potential Solutions

Service Solution



Solution ApplicationYour solution partner can assist with design changes or hardware replacement to alleviate packet loss due to overutilization of critical interfaces.Learn what other problems this solution can solve

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Check: Do you have infrastructure uplinks that experience packet loss due to interface errors?


Instances of

this issue



60%


Potential Solutions

Service Solution



Solution ApplicationUplinks with Errors are likely Duplex Mismatches or faulty cabling. Your solution partner can help you resolve these.Learn what other problems this solution can solve

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Check: Do you have Router interfaces that experience packet loss due to interface errors?


Instances of

this issue



54%


Potential Solutions

Service Solution



Solution ApplicationRouter Ethernet links with Errors are likely Duplex Mismatches or faulty cabling. Serial errors can be caused by clocking mismatches on WAN interfaces, and also by faulty telecom handoffs (smartjacks). Your solution partner can help you resolve these.Learn what other problems this solution can solve

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Check: Do you have shared uplinks that experience packet loss due to interface errors?


Instances of

this issue



62%


Potential Solutions

Service Solution



Solution ApplicationShared Uplinks with Errors are likely Duplex Mismatches or faulty cabling. Your solution partner can help you resolve these.Learn what other problems this solution can solve

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Check: Do you have infrastructure uplinks that are dropping packets due to resource constraints or misconfiguration?


Instances of

this issue



69%


Potential Solutions

Service Solution



Solution ApplicationDiscards on uplinks can be caused by VLAN mismatches, oversubscription, and overutilization. Your solution partner can help you resolve these.Learn what other problems this solution can solve

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Check: Do you have Router interfaces that are dropping packets due to resource constraints or misconfiguration?


Instances of

this issue



53%


Potential Solutions

Service Solution



Solution ApplicationDiscards on router interfaces can be caused by VLAN mismatches, oversubscription, and overutilization. Your solution partner can help you resolve these.Learn what other problems this solution can solve

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Check: Do you have Shared uplinks that are dropping packets due to resource constraints or misconfiguration?


Instances of

this issue



70%


Potential Solutions

Service Solution



Solution ApplicationDiscards on shared uplinks can be caused by VLAN mismatches, oversubscription, and overutilization. Your solution partner can help you resolve these.Learn what other problems this solution can solve

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Check: Do you have devices dropping packets due to buffer Failures or No-Memory?


Instances of

this issue



50%


Read More Online

Potential Solutions

Service Solution



Solution ApplicationBuffer Failures and No-Memory events typically result from high traffic bursts or excessive traffic loads. Your solution partner can assist with 'tuning' the buffers on these devices.Learn what other problems this solution can solve

http://www.cisco.com/en/US/products/hw/modules/ps2643/products_tech_note09186a0080093fc5.shtml




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Check: Do you have Network Devices with 95th Percentile CPU Utilization in excess of 80%?


Instances of

this issue



17%


Read More Online

Potential Solutions

Service Solution



Solution ApplicationYour solution partner can assist in configuration or infrastructure equipment planning to address overutilized devices.Learn what other problems this solution can solve

http://www.cisco.com/en/US/products/hw/routers/ps133/products_tech_note09186a00800a70f2.shtml




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Check: Do you have interfaces connected to Windows Servers that experience packet loss due to interface errors?


Instances of

this issue



19%


Potential Solutions

Service Solution



Solution ApplicationServer links with Errors are likely Duplex Mismatches or faulty cabling. Your solution partner can help you resolve these.Learn what other problems this solution can solve

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Check: Do you haveinterfaces connected to Windows Servers that are dropping packets due to resource constraints or misconfiguration?


Instances of

this issue



38%


Potential Solutions

Service Solution



Solution ApplicationDiscards on Server links can be caused by VLAN mismatches, oversubscription, and overutilization. Your solution partner can help you resolve these.Learn what other problems this solution can solve

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Check: Is your VMware Hypervisor CPU oversubscribed? VMware recommends less than 5% CPU Ready time for all VMs.


Instances of

this issue



31%


Read More Online

Potential Solutions

Service Solution



Solution ApplicationYour solution partner can use data in this report to identify heavy CPU resource users and distribute them across multiple hypervisors.Learn what other problems this solution can solve

http://kb.vmware.com/selfservice/microsites/search.do?cmd=displayKC&docType=kc&externalId=2001003&sliceId=1&docTypeID=DT_KB_1_1&dialogID=289510225&stateId=1%200%20289514035




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Check: Do you have VMware Servers with performance degradation due to Memory Swap In / Swap Out?


Instances of

this issue



46%


Read More Online

Potential Solutions

Service Solution



Solution ApplicationMinor to moderate memory oversubscription can be resolved through resource reservation adjustments. Your solution partner can help with these adjustments.Learn what other problems this solution can solve

http://communities.vmware.com/servlet/JiveServlet/downloadBody/14905-102-2-17952/vsphere41-performance-troubleshooting.pdf




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Check: Do you have VMs suffering from performance problems caused by Memory Swapping to disk?


Instances of

this issue



61%


Read More Online

Potential Solutions

Service Solution



Solution ApplicationSwap back of memory can be a result of improper memory allocation. Your solution partner can help to determine if configuration changes alone can resolve this performance constraint.Learn what other problems this solution can solve





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Check: Do you have VMware hosts or guests with aborted storage commands?


Instances of

this issue



37%


Read More Online

Potential Solutions

Service Solution



Solution ApplicationYour solution partner can address VMware storage issues through configuration and/or hardware changes.Learn what other problems this solution can solve





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Check: Do you have Read or Write latency to a shared datastores? Return to Check List

Instances of

this issue



52%


Read More Online

Potential Solutions

Service Solution



Solution ApplicationIf the storage latency is isolated to a small number of datastores it might be possible to adjust storage usage to alleviate the latency constraints. Your solution partner can assist with this evaluation.Learn what other problems this solution can solve





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Check: Do you have Servers with 95th Percentile CPU Utilization in excess of 90%?


Instances of

this issue



46%


Potential Solutions

Service Solution



Solution ApplicationYour solution partner can assist in addressing server CPU overutilization with configuration or hardware recommendations.Learn what other problems this solution can solve

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Check: Do you have Servers with 95th Percentile Memory Utilization in excess of 90%?


Instances of

this issue



80%


Potential Solutions

Service Solution



Solution ApplicationYour solution partner can assist in addressing server memory overutilization through configuration or hardware recommendations.Learn what other problems this solution can solve

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Check: Do you have a mix of routing protocols (OSPF, Static, RIP, EIGRP, BGP)?


Instances of

this issue



12%


Potential Solutions

Service Solution



Solution ApplicationProper IP Network design should eliminate the need for multiple routing protocols and varying metrics. Your solution partner can assist in insuring that your IP Routing design is the most efficient possible.Learn what other problems this solution can solve

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Check: Do you have End of Support Devices in your network? Return to Check List

Instances of

this issue



56%


Potential Solutions

Service Solution



Solution ApplicationYour solution partner can assist in determining the proper upgrade path for End of Support devices in your environment. Like for like upgrades are not always the most effective solution, so work with your solution partner to determine your current needs and how they may have changed.Learn what other problems this solution can solve

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Check: Do you have EoS devices that hold servers? Return to Check List

Instances of

this issue



20%


Potential Solutions

Service Solution



Solution ApplicationServers should immediately be relocated to non-End of Support devices.Learn what other problems this solution can solve

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Check: Do you have backup failures in your environment for low disk space?


Instances of

this issue



1%


Potential Solutions

Service Solution



Solution ApplicationYour solution partner can help with backup and storage solutions to ensure succcessful backup of your sensitive data.Learn what other problems this solution can solve

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Check: Do you have backup job failures that need to be reconfigured? Return to Check List

Instances of

this issue



38%


Potential Solutions

Service Solution



Solution ApplicationYour solution partner can work with you to identify the root cause of your backup failures and implement a solution.Learn what other problems this solution can solve

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Check: Do you have backup failures due to media failures? Return to Check List

Instances of

this issue



26%


Potential Solutions

Service Solution



Solution ApplicationYour solution partner can replace malfunctioning backup media.Learn what other problems this solution can solve

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Check: Is your physical server hardware retired or end of life? Return to Check List

Instances of

this issue



47%


Potential Solutions

Service Solution



Solution ApplicationYour solution partner can assist in replacing end of life equipment to ensure that your production environment is vendor-supported.Learn what other problems this solution can solve

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Check: Do you have Windows Servers that are running OS versions that are already end of life or that will be end of life within the next 18 months?


Instances of

this issue



82%


Potential Solutions

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Check: Do you have Windows Desktops that are running OS versions that are already end of life or that will be end of life within the next 18 months?


Instances of

this issue



84%


Potential Solutions

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Check: Are any servers rebooting unexpectedly? Return to Check List

Instances of

this issue



11%


Read More Online

Potential Solutions

Service Solution



Solution ApplicationYour solution partner can help identify if you have power or hardware issues.Learn what other problems this solution can solve

http://support.microsoft.com/search/default.aspx?mode=r&spid=global&catalog=LCID%3d1033&ast=25%2c28%2c29%2c30%2c31%2c33&res=10&query=unexpected%20shutdown




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Check: Is your Cisco Callmanager Version End of Support or approaching EoS?


Instances of

this issue



37%


Potential Solutions

Service Solution



Solution Application Learn what other problems this solution can solve

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Check: Are there upgrades available for your CUCM which add additional Features?


Instances of

this issue



43%


Potential Solutions

Service Solution



Solution ApplicationYour Solution Partner can help you optimize your use of UC features to reduce the complexity of your configuration.Learn what other problems this solution can solve

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Check: Do you have the same IOS on all Network devices that have the same major family model?


Instances of

this issue



69%


Potential Solutions

Service Solution



Solution ApplicationYour Network partner can assist by helping you select a standard software image for each platform and then deploying that image to non-compliant devicesLearn what other problems this solution can solve

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Check: Do you have Windows disks that are running out of space (i.e. > 90% utilized)?


Instances of

this issue



82%


Potential Solutions

Service Solution



Solution ApplicationYour solution partner can advise you on freeing up additional storage space on your Windows Servers.Learn what other problems this solution can solve

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Check: What number of interfaces will NOT support 1 1080p HD Video Conference (3 Mbps Max)?


Instances of

this issue



58%


Read More Online

Potential Solutions

Service Solution



Solution ApplicationYour Solution Partner can assist you in evaluating your business processes to determine if business video would help you reduce costs and improve collaboration. You will need to do diagnostic testing before deploying. See the check details for more information.Learn what other problems this solution can solve

http://www.cisco.com/en/US/docs/solutions/Enterprise/Video/tpover.html#wp1043654




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Check: What number of interfaces will NOT support 1 720p HD Video Conference (1 Mbps Max)?


Instances of

this issue



53%


Read More Online

Potential Solutions

Service Solution



Solution ApplicationYour Solution Partner can assist you in evaluating your business processes to determine if business video would help you reduce costs and improve collaboration. You will need to do diagnostic testing before deploying. See the check details for more information.Learn what other problems this solution can solve





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Check: Are there Hunt / Route Lists with abandonded calls? Return to Check List

Instances of

this issue



85%


Potential Solutions

Service Solution



Solution ApplicationYour Solution Partner can help you evaluate the types of calls that your Hunt/Route lists are abandoning. Abandoned calls are calls that are not answered, and could be customers.Learn what other problems this solution can solve

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Check: Are there existing Video Conferencing devices deployed in your environment?


Instances of

this issue



38%


This check passed without issue.

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Check: Are there hunt lists configured (that take calls) but no contact center? Return to Check List

Instances of

this issue

0


34%



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Check: Do you have physical disks that show 95th Percentile Disk latency > 40 ms?


Instances of

this issue

0


21%



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Check: Do you have receive packet loss occurring on virtual switchports? Return to Check List

Instances of

this issue

0


74%


Read More Online






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Check: Do you have transmit packet loss occurring on virtual switchports? Return to Check List

Instances of

this issue

0


33%


Read More Online






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Check: Do you have ranges that show more than 80% utilized for IP space? Return to Check List

Instances of

this issue

0


0%



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Check: Are you utilizing public Ips in your environment? Return to Check List

Instances of

this issue

0


52%



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Check: How many G.711 VoIP Calls can your network support, with properly deployed QoS, before you begin to punish other traffic?


Instances of

this issue



48%



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Check: How many G.729 VoIP Calls can your network support, with properly deployed QoS, before you begin to punish other traffic?


Instances of

this issue



49%



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Check: Are there open PSIRTs on any devices you have? Return to Check List

Instances of

this issue

0


62%



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All Potential Solutions Return to Check List

General Solution



General Partner Services can resolve many smaller issues regarding configuration, capacity, and performance


Analytic Check(s) Solved:

Do you have backup job failures that need to be reconfigured?

Do you have backup failures due to media failures?

Do you have Windows disks that are running out of space (i.e. > 90% utilized)?

Do you have interfaces that show drops with corresponding utilization?

Do you have any 10GB Ethernet ports that are blocking?

Are there any links that should be Etherchannels that are actually blocking?

Do you have End of Support Devices in your network?

Do you have EoS devices that hold servers?

Do you have a mix of routing protocols (OSPF, Static, RIP, EIGRP, BGP)?

Are any servers rebooting unexpectedly?

Are there more than 2 IM / Chat clients deployed?

Are there Hunt / Route Lists with abandonded calls?

Do you have the same IOS on all Network devices that have the same major family model?

Do you have physical servers that would be good candidates for virtualization?

Is your VMware Hypervisor CPU oversubscribed? VMware recommends less than 5% CPU Ready time for all VMs.

What number of interfaces will NOT support 1 1080p HD Video Conference (3 Mbps Max)?

What number of interfaces will NOT support 1 720p HD Video Conference (1 Mbps Max)?

Are there upgrades available for your CUCM which add additional Features?

Do you have an opportunity to use Presence instead of busy lamp fields and shared lines to communicate status?

Do you have infrastructure uplinks that experience packet loss due to interface errors?

Do you have interfaces connected to Windows Servers that experience packet loss due to interface errors?

Do you have Router interfaces that experience packet loss due to interface errors?

Do you have shared uplinks that experience packet loss due to interface errors?

Do you have infrastructure uplinks that are dropping packets due to resource constraints or misconfiguration?

Do you haveinterfaces connected to Windows Servers that are dropping packets due to resource constraints or misconfiguration?

Do you have Router interfaces that are dropping packets due to resource constraints or misconfiguration?

Do you have Shared uplinks that are dropping packets due to resource constraints or misconfiguration?

Do you have backup failures in your environment for low disk space?

Are there line cards and/or network switches that are oversubscribed and causing performance problems?

Is your Cisco Callmanager Version End of Support or approaching EoS?

Do you have Network Devices with 95th Percentile CPU Utilization in excess of 80%?

Do you have VMware Servers with performance degradation due to Memory Swap In / Swap Out?

Do you have VMs suffering from performance problems caused by Memory Swapping to disk?

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General Solution



General Partner Services can resolve many smaller issues regarding configuration, capacity, and performance



Do you have Read or Write latency to a shared datastores?

Do you have Servers with 95th Percentile CPU Utilization in excess of 90%?

Do you have Servers with 95th Percentile Memory Utilization in excess of 90%?

Do you have VMware hosts or guests with aborted storage commands?

Is your physical server hardware retired or end of life?

General Solution



Minor to moderate buffer failures can be remediated by 'tuning' the buffer memory allocation within each buffer class



Do you have devices dropping packets due to buffer Failures or No-Memory?

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Appendix A: Supporting Data


Analytics Check / QuestionDo you have backup failures in your environment for low disk space?

Back to Potential Solutions


Issue Details

Device Instance Item Detail Probable Reason

Removed for Sample LogFile

1 Open File Manager v8.1 Build 104: Volume C: is out of preview data storage space.Some files that have already synced may fail, resulting in backup errors.Please make more disk space available for preview data.

Analytics Check / QuestionDo you have backup job failures that need to be reconfigured?



Issue Details



27 Backup job vGP Dynamics SQL failed with errors. Ultra critical error: Could not log on the Backup User - check user name and password Destination: SQL Directory Start time: 10/8/2013 2:00:12 AM End time: 10/8/2013 2:00:12 AM Duration: 00:00:00


1 Backup Exec Alert: Job Failed (Server: "XXXXX") (Job: "XXXXXl") XXXXXX -- The job failed with the following error: Access is denied

Analytics Check / QuestionDo you have backup failures due to media failures?



Issue Details



4 18204 :BackupDiskFile::OpenMedia: Backup device 'G:\Program Files\Microsoft SQL Server\MSSQL

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$SQLA\BACKUP\ComplaintsLog\ComplaintsLogDBdaily' failed to open. Operating system error = 3(The system cannot find the path specified.).


1 18204 : BackupDiskFile::CreateMedia: Backup device 'E:\Dumps\XXXXXXX.BAK' failed to create. Operating system error = 3(The system cannot find the path specified.).

Analytics Check / QuestionDo you have Windows disks that are running out of space (i.e. > 90% utilized)?



Issue Details


Removed for Sample C: 91 Logical Disk Utilization Logical Disk Utilization








Removed for Sample E: 95 Logical Disk Utilization Logical Disk Utilization

Removed for Sample M: 97 Logical Disk Utilization Logical Disk Utilization

Removed for Sample D: 97 Logical Disk Utilization Logical Disk Utilization








Analytics Check / QuestionAre there line cards and/or network switches that are oversubscribed and causing performance problems?



Issue Details

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Removed for Sample GigabitEthernet3/11123097 Discards In:0 Max In Util:0

Discards Out:123097 Max Out Util:0

WS-X4448-GB-RJ45 Oversubscribed 8:1




























Analytics Check / QuestionDo you have interfaces that show drops with corresponding utilization?



Issue Details


Removed for SampleDESCR: *** end-user data/voice port *** NAME: FastEthernet2/0/22

4795 In Util:3 In Discards:0 Out Util:155 Out Discards:4795

Interface has Dropped packets with high utilization

Removed for SampleDESCR: - Fa2/0/45 NAME: FastEthernet2/0/45



Removed for SampleDESCR:MPLS Uplink NAME: Ethernet0



Removed for SampleDESCR: Gi3/40 NAME: GigabitEthernet3/40






Removed for SampleDESCR: Gi6/48 ENG NAME: FastEthernet6/48

587199 In Util:0 In Discards:0 Out Util:Interface has Dropped packets with high utilization

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97 Out Discards:587199







Removed for SampleDESCR: Fa1/0/24 NAME: FastEthernet1/0/24






Analytics Check / QuestionDo you have any 10GB Ethernet ports that are blocking?



Issue Details


Analytics Check / QuestionAre there any links that should be Etherchannels that are actually blocking?



Issue Details



0 Blocked Potential Etherchannel to 172.18.4.2

Blocked Potential Etherchannel










Analytics Check / QuestionDo you have End of Support Devices in your network?



Issue Details


Removed for SampleCisco Systems Catalyst 6500 9-slot Chassis System

1 -68http://www.cisco.com/en/US/prod/collateral/switches/ps5718/ps708/eol_c51-500212.html

Removed for Sample1000BaseX Supervisor 2 port WS-X4013 Rev. 6.0

1 -1010http://www.cisco.com/en/US/products/hw/switches/ps4324/prod_eol_notice0900aecd80701579.html

Removed for SampleWS-SUP720 MSFC3 Daughterboard Rev. 2.5

1 -68http://www.cisco.com/en/US/prod/collateral/switches/ps5718/ps708/eol_c51_509455.html

http://www.cisco.com/en/US/prod/collateral/switches/ps5718/ps708/eol_c51-500212.html




http://www.cisco.com/en/US/products/hw/switches/ps4324/prod_eol_notice0900aecd80701579.html






http://www.cisco.com/en/US/prod/collateral/switches/ps5718/ps708/eol_c51_509455.html




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Removed for Sample WS-C3550-48-SMI 1 -617http://www.cisco.com/en/US/products/hw/switches/ps646/prod_eol_notice0900aecd8029f777.html









Removed for Sample

Cisco Catalyst 3550 48 10/100 baseT ports + 2 Gig uplinks fixed configuration Layer 2/3 Ethernet Switch

1 -617http://www.cisco.com/en/US/products/hw/switches/ps646/prod_eol_notice0900aecd8029f777.html




Removed for Sample WS-C3550-48-EMI 1 -617http://www.cisco.com/en/US/products/hw/switches/ps646/prod_eol_notice0900aecd8029f777.html


Analytics Check / QuestionDo you have EoS devices that hold servers?



Issue Details


Removed for Sample EOX with Servers EOX with Servers

http://www.cisco.com/en/US/products/hw/switches/ps646/prod_eol_notice0900aecd8029f777.html


























































































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81 -1010

Removed for Sample EOX with Servers 1 -617 EOX with Servers

Removed for Sample EOX with Servers 15 114 EOX with Servers

Analytics Check / QuestionDo you have a mix of routing protocols (OSPF, Static, RIP, EIGRP, BGP)?



Issue Details


Removed for Sample 1828 num of routes by protocol num of routes by protocol

Removed for Sample ciscoIgrp 67121 num of routes by protocol num of routes by protocol

Removed for Sample local 429 num of routes by protocol num of routes by protocol

Analytics Check / QuestionAre any servers rebooting unexpectedly?



Issue Details


Removed for Sample 5410

359 An error occurred that requires the BizTalk service to terminate. The most common causes are the following: 1) An unexpected out of memory error. OR 2) An inability to connect or a loss of connectivity to one of the BizTalk databases. The service will shutdown and auto-restart in 1 minute. If the problematic database remains unavailable, this cycle will repeat. Error message: [DBNETLIB][ConnectionOpen (Connect()).]SQL Server does not exist or access denied. Error source: BizTalk host name: Tracking_64 Windows service name: BTSSvc$Tracking_64

Unexpected Reboots

of 108


Analytics Check / QuestionAre there more than 2 IM / Chat clients deployed?



Issue Details


Removed for Sample Genesys Meeting Center16 Genesys Meeting Center Version:

4.11.7.244Installs of Unique IM/Chat Client







Removed for Sample Meeting Center 23 Meeting Center Version: 4.0.3.094 Installs of Unique IM/Chat Client

Removed for Sample Meeting Center1 Meeting Center Version:


Removed for SampleMicrosoft Office Live Meeting 2005

326 Microsoft Office Live Meeting 2005 Version: 7.9.2107.0

Installs of Unique IM/Chat Client

Removed for SampleMicrosoft Office Live Meeting 2007

931 Microsoft Office Live Meeting 2007 Version: 8.0.6362.70


Removed for SampleWebEx Network Recording Player

1 WebEx Network Recording Player Version: 2.2.4917


Removed for Sample WebEx Recorder and Player14 WebEx Recorder and Player

Version: 2.7Installs of Unique IM/Chat Client

Removed for SampleWindows Live Communications Platform

1 Windows Live Communications Platform Version: 15.4.3502.0922


Analytics Check / QuestionAre there Hunt / Route Lists with abandonded calls?



Issue Details


Removed for Sample CUCM1 214 CallsAbandoned Abandoned Calls for HuntList

Removed for Sample Customer Service 151 CallsAbandoned Abandoned Calls for HuntList

Removed for Sample Customer Service 2 23 CallsAbandoned Abandoned Calls for HuntList

Removed for Sample Failover PSTN 3 CallsAbandoned Abandoned Calls for HuntList

Removed for Sample PSTN-1 20 CallsAbandoned Abandoned Calls for HuntList

Removed for Sample PSTN-2 6 CallsAbandoned Abandoned Calls for HuntList

Removed for Sample Sales 1 CallsAbandoned Abandoned Calls for HuntList

Removed for Sample UNITY 4 CallsAbandoned Abandoned Calls for HuntList

of 108


Analytics Check / QuestionDo you have the same IOS on all Network devices that have the same major family model?



Issue Details


Removed for Sample CW_VERSION$ 7.6(1) $1 CW_FAMILY$Catalyst 4000

Switch$Software Versions on Family

Removed for SampleCW_VERSION$12.1(11)EA1$

1 CW_FAMILY$C3550$ Software Versions on Family

Removed for SampleCW_VERSION$12.1(13)EA1a$


Removed for SampleCW_VERSION$12.1(19)EA1c$


Removed for SampleCW_VERSION$12.2(18)EW, EARLY DEPLOYMENT$

1 CW_FAMILY$cat4000$ Software Versions on Family

Removed for SampleCW_VERSION$12.2(18)SXF17b$

7 CW_FAMILY$s72033_rp$ Software Versions on Family

Removed for SampleCW_VERSION$12.2(20)EW3$


Removed for SampleCW_VERSION$12.2(25)EWA1$








Removed for SampleCW_VERSION$12.2(25)SEB4$


Removed for SampleCW_VERSION$12.2(25)SEE1$


Removed for SampleCW_VERSION$12.2(25)SEE2$


Removed for SampleCW_VERSION$12.2(35)SE5$









1 CW_FAMILY$C3750E$ Software Versions on Family

Removed for Sample CW_VERSION$12.4(20)T2$ 1 CW_FAMILY$C3845$ Software Versions on Family


Removed for Sample CW_VERSION$12.4(22)T5$ 1 CW_FAMILY$VG20X$ Software Versions on Family

Removed for Sample CW_VERSION$12.4(9)T7$ 1 CW_FAMILY$vg224$ Software Versions on Family


Removed for Sample CW_VERSION$15.1(4)M4$ 1 CW_FAMILY$C2900$ Software Versions on Family

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Analytics Check / QuestionDo you have physical servers that would be good candidates for virtualization?



Issue Details


Removed for Sample PowerEdge R710

1 Max CPU (95th):3 Max Mem Util (95th):48 Max Disk Queue Length: 9 Avg Disk Transfers(sec): 14 Avg Disk % Time: 9

Server Utilization Makes it a good candidate for virtualization

Removed for Sample ProLiant DL380 G7












Removed for Sample PowerEdge 840






Removed for Sample ProLiant DL360 G4p












Removed for Sample ProLiant DL360 G51 Max CPU (95th):23 Max Mem

Util (95th):54 Max Disk Queue Length: 2 Avg Disk Transfers


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(sec): 6 Avg Disk % Time: 4

Removed for Sample PowerEdge R710






Removed for Sample Integrated xSeries Server 2892



Removed for Sample ProLiant DL360 G4p












Removed for Sample ProLiant ML370 G4



Removed for Sample PowerEdge 2900















of 108





















Analytics Check / QuestionIs your VMware Hypervisor CPU oversubscribed? VMware recommends less than 5% CPU Ready time for all VMs.



Issue Details


Removed for Sample VM1 9 Average % Ready TimeTotal Hours over 5% ready time:5 VMware recommends under 5% CPU Ready Time










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Analytics Check / QuestionHow many G.711 VoIP Calls can your network support, with properly deployed QoS, before you begin to punish other traffic?



Issue Details


Removed for SampleDESCR: MPLS intervace NAME: GigabitEthernet9/1

12 Inbound Calls:17 Outbound Calls: 12

G.711 calls supported on this interface

Removed for SampleDESCR: Site1 T1 NAME: Serial0















Removed for SampleDESCR: MPLS interface NAME: Ethernet0












Analytics Check / QuestionWhat number of interfaces will NOT support 1 1080p HD Video Conference (3 Mbps Max)?



Issue Details


Removed for SampleDESCR: MPLS interface NAME: GigabitEthernet9/1

232 In Util: 207% Out Util: 231% Utilization with 1 1080p HD(3 Mbps) call













Removed for Sample DESCR: MPLS NAME: Utilization with 1 1080p HD(3 Mbps) call

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Ethernet0 232 In Util: 231% Out Util: 209%





Removed for SampleDESCR: VLAN NAME: FastEthernet1/0/14





Issue Details




Removed for SampleDESCR:Site1 T1 NAME: Serial0








Removed for SampleDESCR: Build VLAN NAME: FastEthernet1/0/14


Analytics Check / QuestionAre there existing Video Conferencing devices deployed in your environment?



Issue Details


Analytics Check / QuestionIs your Cisco Callmanager Version End of Support or approaching EoS?



Issue Details


Removed for Sample 6 CUCM Version 6.1 End of Sale

Date: 09-30-2010 - End of Support Date: 09-30-2015

End of Life CUCM



End of Life CUCM

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End of Life CUCM



End of Life CUCM



End of Life CUCM



End of Life CUCM



End of Life CUCM



End of Life CUCM



End of Life CUCM



End of Life CUCM



End of Life CUCM



End of Life CUCM



End of Life CUCM



End of Life CUCM



End of Life CUCM



End of Life CUCM



End of Life CUCM



End of Life CUCM



End of Life CUCM

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End of Life CUCM



End of Life CUCM



End of Life CUCM



End of Life CUCM



End of Life CUCM

Analytics Check / QuestionAre there upgrades available for your CUCM which add additional Features?



Issue Details


Removed for Sample CM016 Cisco Unified Communications

Manager is 2.4 versions behindCUCM can be Upgraded























Removed for Sample CM02 6 Cisco Unified Communications CUCM can be Upgraded

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Manager is 2.4 versions behind























Analytics Check / QuestionDo you have an opportunity to use Presence instead of busy lamp fields and shared lines to communicate status?



Issue Details


Removed for Sample 716844 4 Instances of 71684 may be

better with PresenceShared Lines / BLF can use Presence












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Issue Details


Removed for SampleDESCR: MPLS interface NAME: GigabitEthernet9/1


















Removed for SampleDESCR:MPLS interface NAME: Ethernet0









Removed for SampleDESCR: VLAN NAME: FastEthernet1/0/14



Analytics Check / QuestionDo you have infrastructure uplinks that experience packet loss due to interface errors?



Issue Details


Removed for SampleName:DESCR: router NAME: GigabitEthernet9/48 - Descr:GigabitEthernet9/48

1206639 Neighbor Device: ROUTER Total Errors:1206639

Low Level packet loss causes performance problems.

Removed for Sample

Name:DESCR: ** TOUPLINK FA 2/0/48 ** NAME: FastEthernet0/0 - Descr:FastEthernet0/0

1 Neighbor Device: SWITCH Total Errors:1


Analytics Check / QuestionDo you have interfaces connected to Windows Servers that experience packet loss due to interface errors?



Issue Details


Removed for SampleName:DESCR: Gi4/16 NAME: GigabitEthernet4/16 - Descr:GigabitEthernet4/16

2100 Server: SERVER Total Errors:2100



34 Server: SERVER Total Errors:34Low Level packet loss causes performance problems.

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Removed for SampleName:DESCR: Lab Server NAME: GigabitEthernet6/11 - Descr:GigabitEthernet6/11

833214 Server: SERVER Total Errors:833214


Analytics Check / QuestionDo you have Router interfaces that experience packet loss due to interface errors?



Issue Details


Removed for SampleName:DESCR: ethernet0 NAME: Ethernet0 - Descr:Ethernet0

7092 Total Errors:7092Low Level packet loss causes performance problems.

Removed for SampleName:DESCR:Site1 NAME: Serial0 - Descr:Serial0


Removed for SampleName:DESCR: Et0 NAME: Ethernet0 - Descr:Ethernet0


Removed for SampleName:DESCR: Site1 NAME: Serial0 - Descr:Serial0




Removed for SampleName:DESCR: Site2 NAME: Serial0 - Descr:Serial0


Removed for SampleName:DESCR: TOUPLINK NAME: FastEthernet0/0 - Descr:FastEthernet0/0


Removed for SampleName:DESCR: Site1 LAN NAME: Ethernet1 - Descr:Ethernet1


Analytics Check / QuestionDo you have shared uplinks that experience packet loss due to interface errors?



Issue Details










Removed for SampleName:DESCR: Gi5/16 NAME: GigabitEthernet5/16 -


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Descr:GigabitEthernet5/16









Removed for SampleName:DESCR: switch NAME: GigabitEthernet6/19 - Descr:GigabitEthernet6/19


Analytics Check / QuestionDo you have infrastructure uplinks that are dropping packets due to resource constraints or misconfiguration?



Issue Details


Removed for SampleName:DESCR: - Wireless AP NAME: FastEthernet3/0/40 - Descr:FastEthernet3/0/40

5 Neighbor Device: Neighbor1 Total Discards:5

Packet Discards cause performance problems.

Removed for SampleName:DESCR: L2 Link NAME: GigabitEthernet1/3 - Descr:GigabitEthernet1/3

719 Neighbor Device: SWITCH 3 Total Discards:719



197169 Neighbor Device: AP1 Total Discards:197169



42151 Neighbor Device: ROUTERTotal Discards:42151


Removed for SampleName:DESCR: Office NAME: GigabitEthernet3/39 - Descr:GigabitEthernet3/39

38962 Neighbor Device:SWITCH Total Discards:38962


Removed for SampleName:DESCR: Tech NAME: GigabitEthernet5/40 - Descr:GigabitEthernet5/40

38689 Neighbor Device:ROUTER 12 Total Discards:38689


Removed for SampleName:DESCR: 3550 NAME: GigabitEthernet3/48 - Descr:GigabitEthernet3/48

38889 Neighbor Device: Juniper Router Total Discards:38889


Removed for SampleName:DESCR: Fa1/0/24 NAME: FastEthernet1/0/24 - Descr:FastEthernet1/0/24

298 Neighbor Device:SWTCH 1 Total Discards:298


Removed for SampleName:DESCR: Fa2/10 NAME: FastEthernet2/10 - Descr:FastEthernet2/10

1480583 Neighbor Device: HP Switch Total Discards:1480583



59 Neighbor Device: AP5 Total Discards:59


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Analytics Check / QuestionDo you haveinterfaces connected to Windows Servers that are dropping packets due to resource constraints or misconfiguration?



Issue Details



416 Server:SRV 1 Total Discards:416 Packet Discards cause performance problems.


416 Server:SERVER 4 Total Discards:416



1694 Server:Exchange Server Total Discards:1694



1473 Server: SERVER Total Discards:1473



1412 Server: Server 1 Total Discards:1412



10260 Server: SQL01 Total Discards:10260


Removed for SampleName:DESCR: PIX DMZ NAME: GigabitEthernet6/4 - Descr:GigabitEthernet6/4

9825 Server:SERVER1 Total Discards:9825



655793 Server: BACKUP Total Discards:655793



654737 Server: SRV Total Discards:654737


Removed for SampleName:DESCR: Site1 NAME: GigabitEthernet6/8 - Descr:GigabitEthernet6/8

654788 Server:CRM 1 Total Discards:654788


Analytics Check / QuestionDo you have Router interfaces that are dropping packets due to resource constraints or misconfiguration?



Issue Details


Removed for SampleName:DESCR: Site1 T1 NAME: Serial0 - Descr:Serial0

47499 Total Discards:47499 Packet Discards cause performance problems.



Removed for SampleName:DESCR: ethernet0 NAME: Ethernet0 - Descr:Ethernet0


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Removed for SampleName:DESCR: MPLS interface NAME: Ethernet0 - Descr:Ethernet0


Analytics Check / QuestionDo you have Shared uplinks that are dropping packets due to resource constraints or misconfiguration?



Issue Details




















Removed for SampleName:DESCR: Fa1/0/24 NAME: FastEthernet1/0/24 - Descr:FastEthernet1/0/24


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Analytics Check / QuestionDo you have devices dropping packets due to buffer Failures or No-Memory?



Issue Details


Removed for SampleTotal Buffer Failure & No-Memory

47 Buffer Misses:246 Failures:47 No-Mem:0

Packet loss occuring due to device buffer limitations










Analytics Check / QuestionDo you have Network Devices with 95th Percentile CPU Utilization in excess of 80%?



Issue Details


Removed for Sample 82 Max CPU Utilization % Max CPU Utilization %



Analytics Check / QuestionDo you have Servers with 95th Percentile CPU Utilization in excess of 90%?



Issue Details



Analytics Check / QuestionDo you have Servers with 95th Percentile Memory Utilization in excess of 90%?



Issue Details


Removed for Sample 95 Max Memory Utilization % Max Memory Utilization %





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Analytics Check / QuestionDo you have VMware Servers with performance degradation due to Memory Swap In / Swap Out?



Issue Details


Removed for Sample Production VM113 Avg. SwapIn/SwapOut Rate

(KBps)

Memory Swap Out Rate:13.0000 KBps. Total Hours with Swap:1. VMware recommends 0 KBps SwapIn/SwapOut rate

Removed for Sample Production VM29 Avg. SwapIn/SwapOut Rate

(KBps)


Removed for Sample ProductionVM336 Avg. SwapIn/SwapOut Rate

(KBps)


Removed for Sample VM-Example027 Avg. SwapIn/SwapOut Rate

(KBps)

Memory Swap In Rate:6.6364 KBps. Total Hours with Swap:11. VMware recommends 0 KBps SwapIn/SwapOut rate

Removed for Sample VM-Example0448 Avg. SwapIn/SwapOut Rate

(KBps)


Removed for Sample VM12 Avg. SwapIn/SwapOut Rate

(KBps)


Removed for Sample SQL VM4 41 Avg. SwapIn/SwapOut Rate

(KBps)


Removed for Sample SQLVM 31 Avg. SwapIn/SwapOut Rate

(KBps)


Removed for Sample VDI VM12 Avg. SwapIn/SwapOut Rate

(KBps)


Removed for Sample VDI VM32 Avg. SwapIn/SwapOut Rate

(KBps)


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Analytics Check / QuestionDo you have VMs suffering from performance problems caused by Memory Swapping to disk?



Issue Details


Removed for Sample 172.21.32.323 8 Avg. Swap Wait (ms)Swap wait:8.0000 ms. Total Hours with Swap Wait:1. VMware recommends 0ms of Swap Wait



Removed for Sample CUCM1 236 Avg. Swap Wait (ms)Swap wait:235.7143 ms. Total Hours with Swap Wait:18. VMware recommends 0ms of Swap Wait

Removed for Sample Cloud VM1 556 Avg. Swap Wait (ms)Swap wait:556.2000 ms. Total Hours with Swap Wait:2. VMware recommends 0ms of Swap Wait

Removed for Sample Development 02 14 Avg. Swap Wait (ms)Swap wait:13.8333 ms. Total Hours with Swap Wait:8. VMware recommends 0ms of Swap Wait

Removed for Sample Exchange Mail 170 Avg. Swap Wait (ms)Swap wait:170.1000 ms. Total Hours with Swap Wait:10. VMware recommends 0ms of Swap Wait

Removed for Sample Exchange Web 8 Avg. Swap Wait (ms)Swap wait:8.0000 ms. Total Hours with Swap Wait:1. VMware recommends 0ms of Swap Wait

Analytics Check / QuestionDo you have VMware hosts or guests with aborted storage commands?



Issue Details


Removed for Sample 172.28.32.111 28 Storage Commands AbortedCommands terminated:27.9469. Total Hours with aborted commands:138. VMware recommends 0 aborts

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Analytics Check / QuestionDo you have Read or Write latency to a shared datastores?



Issue Details


Removed for Sample 172.22.32.122 26 LUN Read or Write LatencyPhysical device read latency:26 ms. Total Hours with latency >20ms:2.




Analytics Check / QuestionIs your physical server hardware retired or end of life?



Issue Details


Removed for sample ProLiant DL380 G4 1 -766http://h18000.www1.hp.com/products/quickspecs/productbulletin.html#url=files/ru.html




Removed for sample ProLiant DL320 G5p 1 -1647http://h18000.www1.hp.com/products/quickspecs/productbulletin.html#url=files/ru.html

Removed for sample ProLiant DL380 1 -2651http://h18000.www1.hp.com/products/quickspecs/productbulletin.html#url=files/ru.html





Removed for sample ProLiant DL360 G2 1 -1977 http://www.dswcomputersystems.co.uk/

http://h18000.www1.hp.com/products/quickspecs/productbulletin.html#url=files/ru.html


















































http://www.dswcomputersystems.co.uk/howtos-2/hardware-howtos/hp-eosl-dates/


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howtos-2/hardware-howtos/hp-eosl-dates/



















Removed for sample ProLiant DL380 G4 http://h18000.www1.hp.com/products/
































































































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1 -766quickspecs/productbulletin.html#url=files/ru.html
















Removed for sample ProLiant BL460c G7 1 -400http://h18000.www1.hp.com/products/quickspecs/productbulletin.html#url=files/ru.html

































































































of 108





















Removed for sample ProLiant DL360 G4 1 -1100http://h18000.www1.hp.com/products/quickspecs/productbulletin.html#url=files/ru.































































































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html


















































































































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Removed for sample ProLiant ML370 1 -4477http://h18000.www1.hp.com/products/quickspecs/productbulletin.html#url=files/ru.html











Removed for sample PowerEdge 1750 1 -1373http://en.community.dell.com/techcenter/extras/f/4475/t/19415480.aspx











































































http://en.community.dell.com/techcenter/extras/f/4475/t/19415480.aspx


























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Analytics Check / QuestionDo you have Windows Servers that are running OS versions that are already end of life or that will be end of life within the next 18 months?



Issue Details


Removed for SampleMicrosoft Windows Server 2003 Standard Edition

480 Days to End of Support

Mainstream EoS: Tue Jul 13 00:00:00 2010. Extended EoS: Tue Jul 14 00:00:00 2015 Read More: http://support.microsoft.com/lifecycle/?p1=3198




Removed for SampleMicrosoft Windows 2000 Server

-1347 Days to End of Support

Mainstream EoS: Thu Jun 30 00:00:00 2005. Extended EoS: Tue Jul 13 00:00:00 2010 Read More: http://support.microsoft.com/lifecycle/search/default.aspx?sort=PN&alpha=




























































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Windows+2000+Server&Filter=FilterNO



Mainstream EoS: Thu Jun 30 00:00:00 2005. Extended EoS: Tue Jul 13 00:00:00 2010 Read More: http://support.microsoft.com/lifecycle/search/default.aspx?sort=PN&alpha=Windows+2000+Server&Filter=FilterNO





































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Analytics Check / QuestionDo you have Windows Desktops that are running OS versions that are already end of life or that will be end of life within the next 18 months?



Issue Details


Removed for SampleMicrosoft Windows XP Professional


Mainstream EoS: Tue Apr 14 00:00:00 2009. Extended EoS: Tue Apr 8 00:00:00 2014 Read More: http://www.microsoft.com/en-us/windows/enterprise/end-of-support.aspx




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18 Days to End of SupportMainstream EoS: Tue Apr 14 00:00:00 2009. Extended EoS: Tue Apr 8 00:00:00 2014

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Read More: http://www.microsoft.com/en-us/windows/enterprise/end-of-support.aspx











































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Appendix B: Check Details


Analytics Check / QuestionDo you have backup failures in your environment for low disk space?


View Supporting Data

Server Application and System logs are parsed to identify devices reporting backup failures due to media failure or space limitations. These issues might relate to network access to backup media as well as locally attached media files.

Analytics Check / QuestionDo you have backup job failures that need to be reconfigured?



Server Application and System logs are parsed to identify devices reporting backup failures due to configuration or application issues.

Analytics Check / QuestionDo you have backup failures due to media failures?



Server Application and System logs are parsed to identify devices reporting backup failures due to media failure. These issues might relate to network access to backup media as well as locally attached media files.

Analytics Check / QuestionDo you have ranges that show more than 80% utilized for IP space?


Best practice network design will make use of network space within a subnet however excessive usage will warrant allocating additional IP subnets.

Analytics Check / QuestionAre you utilizing public Ips in your environment?


Proper address allocation is critical to make sure only private address space or public space owned by the organization is in use. This check looks for any non-private address space (RFC 1918 of the Internet Assigned Numbers Authority - IANA). Be aware this includes address space configured on any network infrastructure devices included in the assessment. Many service providers offering MPLS circuits will have public address space in use in their WAN which will show up in this check.

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Analytics Check / QuestionDo you have Windows disks that are running out of space (i.e. > 90% utilized)?



High disk utilization on Windows Servers can result in heavy file fragmentation and inability to write files to disk. High fragmentation rates can also lead to increase read and write latency to the disk adding additional performance degradation to the server.

Analytics Check / QuestionAre there line cards and/or network switches that are oversubscribed and causing performance problems?



Many switches and line cards are designed using shared buffer architecture. By doing so a group of ports (typically 2, 4 or 8 ports) are provisioned to use the same input and output buffers. The setup of shared resources effectively reduces the throughput capability of those ports. For example a switch with an oversubscription of 4 to 1 on gigabit ports would experience roughly 1 gigabit of throughput for all 4 ports. The possibility for heavy packet loss due to the oversubscription can even further reduce the observed throughput of an application due to retransmissions.

Analytics Check / QuestionDo you have interfaces that show drops with corresponding utilization?



High interface utilization is best measured by looking at both interface bandwidth readings as well as packet loss on the interface. Bandwidth itself often times does not tell the whole picture. Most network devices have a minimum limit of a 30 second sampling period to gather an accurate bandwidth reading. On a gigabit interface this theoretically equates to moving 3.75GB in a period of 30 seconds. At these speeds interface saturation is much more likely to occur during traffic bursts over a time frame of milliseconds rather than seconds. Knowing this you can use both packet loss and bandwidth readings to determine which interfaces are suffering from overutilization.

Analytics Check / QuestionDo you have physical disks that show 95th Percentile Disk latency > 40 ms?


Disk latency measures the delay a server experiences when reading or writing to the physical medium. This can include all types of storage from locally attached, iSCSI or SAN. Identifying servers that consistently experience over 40ms of disk latency is a clear indication that disk access performance is a potential bottleneck for the server in question. Often the correlations can be observed in the type of disks experiencing issues. For example they might all be located on a common storage array within the SAN or possibly only locally attached IDE or SCSI drives are degraded.

Analytics Check / QuestionDo you have any 10GB Ethernet ports that are blocking?



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Where possible it is ideal to utilize 10GB ports in a forwarding state rather than a backup link at a layer 2. Unless a specific design requirement warrants a blocked 10GB it is often an indication of poor spanning tree design where the desired forwarding path is not in use.

Analytics Check / QuestionAre there any links that should be Etherchannels that are actually blocking?



Redundant physical topology lends itself very well to increased throughput on critical uplinks. Locations in the network where redundancy exists however is currently being blocked by spanning-tree are identified as great opportunities to create an Etherchannel and increase throughput where needed.

Analytics Check / QuestionAre there hunt lists configured (that take calls) but no contact center?


While hunt groups are able to serve their purpose for basic call handling in many cases a more robust solution using contact center will be a more scalable and reliable solution. The ability for detailed call control, queuing as well as extensive reporting capabilities can provide for a better overall user experience.

Analytics Check / QuestionAre there open PSIRTs on any devices you have?


PSIRTs (Product Security Incident Response Team) are security bulletins released on Cisco products and software. They indicate potential vulnerabilities that exist in the software often times related to a particular feature or configuration.

Analytics Check / QuestionDo you have End of Support Devices in your network?



End-of-Support devices include all network devices where the manufacturer has released they have discontinued hardware and software support for the device. Typically you can no longer receive hardware replacement or technical support from the manufacturer once a device has become end-of-life. In the case of a modular device it is possible that 1 or more pieces of hardware within the device has become end-of-life and not necessary the whole device.

Analytics Check / QuestionDo you have EoS devices that hold servers?



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End-of-Support devices include all network devices where the manufacturer has released they have discontinued hardware and software support for the device. This specific analytic check is looking for end-of-support devices that are directly supporting server infrastructure.

Analytics Check / QuestionDo you have a mix of routing protocols (OSPF, Static, RIP, EIGRP, BGP)?



Maintaining multiple routing protocols within an organization can add unnecessary management overhead as well as some interoperability constraints. This is especially true for interior gateway protocols (IGP) within a single autonomous system (AS).

Analytics Check / QuestionAre any servers rebooting unexpectedly?



Having unexpected reboots of servers can be critical for server availability, hardware reliability and understanding the stability of power consumption for key devices.Typically a unexpected reboot is due to a power failure or a manual reboot from a server power switch. You should evaluate the following to determine the best course of action

1) Was the reboot due to power failure? a)Was the server attached to a UPS? If so was it integrated with software for a 'soft shutdown'? 2) Was the reboot due to a manual shutdown at the power switch? Why?

Analytics Check / QuestionAre there more than 2 IM / Chat clients deployed?



Analytics Check / QuestionAre there Hunt / Route Lists with abandonded calls?



Analytics Check / QuestionDo you have the same IOS on all Network devices that have the same major family model?



Analytics Check / QuestionDo you have physical servers that would be good candidates for virtualization?



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Analytics Check / QuestionIs your VMware Hypervisor CPU oversubscribed? VMware recommends less than 5% CPU Ready time for all VMs.



RISC Networks collects the CPU Ready Time for each VM managed through your vCenter API. RISC Networks then calculates the total CPU Ready Time in milliseconds and divides it by 3,600,000 (milliseconds in an hour) to find the percentage of ready time. VMware recommends that this number be under 5%. The percentages shown by RISC Networks are hourly averages, so individual 20 second periods will likely have much higher ready times, thus causing significant performance problems.



RISC Networks calculates the minimum call volume supported across all links within your environment for G.711 traffic. G.711 RTP traffic averages 80Kbps on ethernet links. Other layer2 encapsulations require slightly less bandwidth, however 80kbps is an industry standard test. Each interface's 95th percentile maximum bandwidth is calculated in both the inbound and outbound direction. RISC Networks then calculates the number of G.711 calls that can be added in the remaining bandwidth. The details section shows the lowest call volume interfaces (the bottom 10). This is not a diagnostic test and before deploying VoIP you should thoroughly test your network by simulating actual packet voice data and recording Jitter, Latency, and Loss statistics. RISC Networks, working with your solution provider, can perform a Voice Readiness Assessment for your environment.




RISC Networks checks all active interfaces to see if they can support the bandwidth required for 1080p HD Video Conferencing. This check utilizes the 95th percentile of inbound and outbound traffic on each interface and layers the additional video traffic on top of these readings to test for capacity. Any interfaces not shown in the detailed list were able to support the required bandwidth. Please be aware that this is not a diagnostic test of simulated video traffic. Before deploying video you should fully simulate HD video on your network to validate proper Jitter, Latency, and Loss characteristics. Your solution partner, working with RISC Networks, can deliver a Video Readiness engagement for you.




RISC Networks checks all active interfaces to see if they can support the bandwidth required for 720p HD Video Conferencing. This check utilizes the 95th percentile of inbound and outbound traffic on each interface and layers the additional video traffic on top of these readings to test for capacity. Any interfaces not shown in the detailed list were able to support the required bandwidth. Please be aware that this is not a diagnostic test of simulated video traffic. Before deploying video you should fully simulate HD video on your network to validate proper Jitter, Latency, and Loss characteristics. Your solution partner, working with RISC Networks, can deliver a Video Readiness engagement for you.

https://www.riscnetworks.com/sla_description.cfm






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Analytics Check / QuestionAre there existing Video Conferencing devices deployed in your environment?


Analytics Check / QuestionIs your Cisco Callmanager Version End of Support or approaching EoS?



Analytics Check / QuestionAre there upgrades available for your CUCM which add additional Features?



Analytics Check / QuestionDo you have an opportunity to use Presence instead of busy lamp fields and shared lines to communicate status?





RISC Networks calculates the minimum call volume supported across all links within your environment for G.729a traffic. G.729a RTP traffic averages 26Kbps on ethernet links. Other layer2 encapsulations require slightly less bandwidth, however 26 kbps is an industry standard test. Each interface's 95th percentile maximum bandwidth is calculated in both the inbound and outbound direction. RISC Networks then calculates the number of G.729a calls that can be added in the remaining bandwidth. The details section shows the lowest call volume interfaces (the bottom 10). This is not a diagnostic test and before deploying VoIP you should thoroughly test your network by simulating actual packet voice data and recording Jitter, Latency, and Loss statistics. RISC Networks, working with your solution provider, can perform a Voice Readiness Assessment for your environment.

Analytics Check / QuestionDo you have infrastructure uplinks that experience packet loss due to interface errors?



Uplinks between network devices are normally aggregation points for large traffic flows. Interface Errors, normally caused by duplex mismatches and/or bad cabling, can cause significant performance degredation in your environment and can impact a large number of hosts.

Analytics Check / QuestionDo you have interfaces connected to Windows Servers that experience packet loss due to interface errors?





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Server Interfaces can become a bottleneck for performance, especially if they experience low level interface errors. Errors are normally duplex mismatch issues, and should be resolved as soon as possible.

Analytics Check / QuestionDo you have Router interfaces that experience packet loss due to interface errors?



Router interfaces are transit points in your environment that impact significant numbers of hosts. Errors on these interfaces, normally casued by duplex mismatches or serial line clocking problems, can severly impact application performance. Routers are identified as network hosts with routing tables.

Analytics Check / QuestionDo you have shared uplinks that experience packet loss due to interface errors?



Shared uplinks are interfaces with more than 5 MAC addresses detected. They are sometimes connected to Hubs or Hypervisors. Errors are normally casued by duplex mismatches.

Analytics Check / QuestionDo you have infrastructure uplinks that are dropping packets due to resource constraints or misconfiguration?



Interfaces are classified as Uplinks if a non-IP phone neighbor has been detected out the interface. Packet Discards result from either the inability to access physical media (lack of bandwidth), policing of traffic, vlan mismatches on trunk links, or oversubscribed architectures. The identified interfaces have neighbors and are hurting performance by introducing loss in the form of Discards.

How much does Packet Loss impact application performance?The short answer to this question is that packet loss is the #1 performance problem in networks today. The chart on the right shows the impact of Delay (latency) and Loss on TCP application throughput. This chart is reprinted from a paper published by Stanford University. The complete paper can be accessed here: Throughput vs. Loss (Stanford) Packet loss causes TCP retransmissions and the Mathis Formula can predict the upper limit throughput of data flows based on TCP Round Trip Time (RTT) and Packet Loss percentages. In most cases, there is very little you can do to impact RTT significantly which is why packet loss is such an important metric to improve your network performance. Bandwidth should only be considered as a performance metric in its relationship to packet loss. Is a lack of bandwidth causing packet loss? If so, you should add more. Otherwise, use bandwidth as a capacity metric to size how many applications/sessions you can support for a given network segment.

http://www.slac.stanford.edu/comp/net/wan-mon/thru-vs-loss.html




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You can learn more about application performance and WAN performance by viewing this educational webinar from RISC Networks: WAN Performance Success

Analytics Check / QuestionDo you haveinterfaces connected to Windows Servers that are dropping packets due to resource constraints or misconfiguration?



Server interfaces that experience packet discards cause performance problems. Throughput of applications is adversely impacted by TCP packet loss. These discards are normally the result of resource exhaustion. Output discards result from a lack of bandwidth or interface policing. Inbound discards are due to switch buffer exhaustion in almost all cases.

Analytics Check / QuestionDo you have Router interfaces that are dropping packets due to resource constraints or misconfiguration?



Router interfaces with discards result in reduced throughput for applications. Output discards are normally due to bandwidth exhaustion. Input discards are often due to VPN policies or firewalling. Make sure Quality of Service is configured for interfaces experiencing Output Discards so that you can prioritize traffic that is being dropped. Routers are identified as network hosts with routing tables.

Analytics Check / QuestionDo you have Shared uplinks that are dropping packets due to resource constraints or misconfiguration?



http://vimeo.com/34111098





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Shared uplinks are interfaces with more than 5 MAC addresses detected. Packet Discards result from either the inability to access physical media (lack of bandwidth), policing of traffic, vlan mismatches on trunk links, or oversubscribed architectures. The identified interfaces have neighbors and are hurting performance by introducing loss in the form of Discards.

Analytics Check / QuestionDo you have devices dropping packets due to buffer Failures or No-Memory?



Device buffers are memory allocation used on infrastructure devices to store-and-forward packets while they are being processed by a device and forwarded to their destination interface. If a device cannot allocate memory quick enough or no memory is available it will result in the device dropping the packet. Pack loss due to buffer failures and no-memory events is critical as it indicates the device cannot handle the bursts of traffic it is receiving.

Analytics Check / QuestionDo you have Network Devices with 95th Percentile CPU Utilization in excess of 80%?



High CPU utilization on infrastructure devices can indicate performance degradation for network traffic and services provided by the device in question. Inability to reliably manage the device and increased buffer failures can result from CPU overutilization.

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Analytics Check / QuestionDo you have Servers with 95th Percentile CPU Utilization in excess of 90%?



High CPU utilization on Servers can result in performance degradation directly impacting the performance of the supported applications and users.

Analytics Check / QuestionDo you have Servers with 95th Percentile Memory Utilization in excess of 90%?



High Memory utilization on Windows Servers can result in the use of Virtual Memory. Virtual Memory resides within Swap Space on the disk and is many times slower than RAM. The Swapping of memory usage between RAM and Disk can significantly degrade server performance.

Analytics Check / QuestionDo you have VMware Servers with performance degradation due to Memory Swap In / Swap Out?



Excessive memory demand in a host or a resource pool can cause severe performance problems for one or more VMs on the host or the resource pool. When ESX is actively swapping the memory of a VM in and out from disk, the performance of that VM will degrade. The overhead of swapping a VM's memory in and out from disk can also degrade the performance of other VMs. For more information reference: VMware Performance Troubleshooting

Analytics Check / QuestionDo you have VMs suffering from performance problems caused by Memory Swapping to disk?



Memory pressure in the past could have caused ESX to swap out memory from one or more VMs. After the memory pressure subsides, ESX does not proactively swap in the memory pages of these VMs from the swap files. ESX swaps back these memory pages only when the VMs access them. VM performance may be affected while the pages are read from swap files to the memory. You can read more about this issue here: VMware Performance Troubleshooting

Analytics Check / QuestionDo you have VMware hosts or guests with aborted storage commands?



A severely overloaded storage device can be the result of a large number of different issues in the underlying storage layout or infrastructure. In turn, an overloaded / malfunctioning storage device can manifest in many different ways depending on the applications running in the VMs. You can read more about this issue here: VMware Performance Troubleshooting









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Analytics Check / QuestionDo you have receive packet loss occurring on virtual switchports?


Network switches, physical NICs, device drivers, and network stacks may all contain queues where data is buffered before being passed along. These queues are all finite in size. When they fill up, no more packets can be received, and additional arriving packets must be dropped. For received packets, the virtual NIC buffers packet data coming from a virtual switch (vSwitch) until it is retrieved by the device driver running in the guest OS. The vSwitch, in turn, contains queues for packets sent to the virtual NIC. If the Guest OS does not retrieve packets from the virtual NIC rapidly enough, the queues in the virtual NIC device can fill up. This may cause the queues within the corresponding vSwitch port to fill. A vSwitch port with a full packet queue that receives a packet sent to a VM must drop the packet.

Analytics Check / QuestionDo you have transmit packet loss occurring on virtual switchports?


Transmitted packets on a vNIC are buffered in associated vSwitch ports until they can be transmitted onto their perspective physical uplink devices. When traffic from VMs that share the vSwitch exceeds the capabilities of the uplink NICs, the vSwitch buffers can fill. Any additional transmitted packets sent will be dropped.

Analytics Check / QuestionDo you have Read or Write latency to a shared datastores?



A slow storage device can be the result of a large number of different issues in the underlying storage layout or infrastructure. In turn, a slow storage device can manifest in many different ways depending on the applications running in the VMs.

Analytics Check / QuestionIs your physical server hardware retired or end of life?



Physical server hardware typically has a lifespan that most hardware manufactures publish around support and the availablilty of hardware replacement. It's critical to understand the implications of using hardware that can no longer be replaced or serviced as well as the ongoing support of that platform by the manufacturer.

Analytics Check / QuestionDo you have Windows Servers that are running OS versions that are already end of life or that will be end of life within the next 18 months?



Do you have Windows Servers that are running OS versions that are already end of life or that will be end of life within the next 18 months?

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Analytics Check / QuestionDo you have Windows Desktops that are running OS versions that are already end of life or that will be end of life within the next 18 months?



Do you have Windows Desktops that are running OS versions that are already end of life or that will be end of life within the next 18 months?

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