Company Profile

ABOUT US

We believe that “Anything which is not your core business is our core business.” Established in 2009, Five Splash is a privately owned and funded firm that aims to meet the service and delivery needs of our clients by bringing the right amount of balance between the Delivery Cost and the Quality of Service. Our employee model utilizes a “sub-urban” population to provide services to our clients, providing opportunities of employment to “Skilled” manpower available within the region. The “Sub- Urban Business Model” proves to be more efficient in providing outsourcing solutions and services through more reliable and consistent employees, and improves our customer’s business efficiency, better manage client’s business information and continually improves business processes

Our Business Model

Advantage We Offer through our Sub-Urban Business Model

The Sub- Urban Model bring to business the right set advantages of both Urban and Rural delivery centers:

• Labor Cost reduction when compared to Urban Delivery Centers• Brings Business closer to home for Skilled Rural and Sub Urban population thus decreasing the employee fatigue and reducing attrition• Competitive pricing as is key to our value added services- Lower manpower, Real Estate and Overhead costs.• Plenty of available labor for workers and skilled Managing team without sacrificing connectivity or communication systems.• Quality of Service (Delivery) is achieved through Skilled and stable workforce.• The size constraint of Rural BPOs is removed a size of 500-1000 seat center is easily possible, as compared to 100-200 in a Rural Concept thereby removing the constraints of “Non Scalability” and/or Multiple Delivery Centers for the clients.

Sub-Urban Shoring

Mission Vision

Corporate Objective

MissionAt Five Splash, we intend to bridge the gap of talent abundance in the rural, sub-urban areas and job opportunities, by bringing jobs to sub-urban areas. We believe in providing a platform to people in need with basic pre-requisites, helping them earn, and walk back with the earned respect.

To become an Inspirer, a group that will, with its globally acceptable policies, processes, and innovative concepts. Bring a paradigm shift in the Outsourcing industry, foreseeing the dynamics of Business and Industry and offering the right balance between Quality of Services, and Cost of Delivery.

To spread the growth of ITES industry across India and to have 15 Sub-Urban centers PAN India by 2020. And, to have global support footprint to make our Customers feel support just a call away

Vision

Corporate Objective

Board of DirectorsPriya Sharma – MD and CEOPriya is Co-founder and Managing Director of the Company. A Master’s in Computers, She serves as the backbone and thus always keeps her team in the front to deliver and get all the accolades, but always takes the front seat when the situation asks for it. Her selfless, guiding, and positive attitude has helped the organization to realize the value of an “Inspirer”.

Pooja, a Mathematics and Physics graduate, had been looking out for an opportunity to explore the corporate world. This is when she joined the Five Splash Team and has been an integral part of the core team ever since. Pooja as strong passion for Employee care and Development

Pooja Sharma – Director

A technocrat and Engineering Graduate in Electronics, Ankita brings on-board her interest adding to the business model of the group, i.e. bringing jobs to Rural people as well as bringing Rural youths to Job. Ankita has been liaisoning with various NGOs across the state of Rajasthan, and trying to bring rural youths to the group, which is significant work to keep the spark of the group’s mission alive.

Ankita – Director

Leadership Team

A Graduate in Electrical Engineering, with more than 13 years of experience in IT industry, Srini has worked in Retail, Banking, Insurance, healthcare, and Utility industries. Worked with global Companies like Mastek, Accenture, GR Power Switchgears, Srini brings on-board technological domain knowledge, which has helped the organization venturing into E-Book and other digital businesses. Srini heads the Hyderabad center and thus manages the P&L responsibility of the center as well.

Srini – Head, Digital Business

Bawa Grover – Non Exec Director

Bawa has about 30 years of rich

management experience, working in reputed corporate banking, banking operations and entrepreneurial roles across various industries including including Citigroup, Tata Consultancy Services (TCS), Avco Financial Services, etc. He has also served on the Board of CitiFinancial Consumer Finance Ltd (2001 – 03) – a Citigroup company and with TCS e-Serve International Ltd as well.

Vikas Maderna - Head, Software Services A Commerce graduate with a Masters’ in Computers, Vikas has 10+ years of experience in Software Development. Vikas has gained domain expertise in Financial and Healthcare industry, with his application powering major Hospitals across India and abroad. Currently based out of Germany, Vikas handles the Software development services part of the group, and has been leading the in-house development requirements as well as external customer requirements.

Mr S N Sharma is a thorough professional with an experience

of 33 years in Banking. A true inspiration for all of us with strong force supporting us, Mr Sharma has been the founding stone of Five Splash. He has been actively working in the area of social development, motivating people, as well as employment generation for youths who are serious to take their professional life to next level.

S N Sharma - Chairman Ashok Pareek – Vice President, Accounts & Finance

Mr Pareek has been associated with the

organization since last 4 years now, and has assumed an active role in June 2014.

Mr Pareek joins us from Vedanta Group and is responsible for Accounts and Administration activities.

Infrastructure Data drives disabled for data security to ensure that Client’s data is secured

Continuous CCTV monitoring and desktop sniffing

Switches from pro-curve HP, Manageable intelligent

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Hybrid IP-PBX, ACDs and Configurable Soft dialer for Voice Support

Security through hardware firewall and UTM from Cyberoam25i, for anti-spam and intrusion prevention license2 high speed servers (Core2Duo PXR, 4GB RAM, 500GB HDD) for domain management and disaster management

Centralized and secure laser printing support

Secure FTP/Cloud option available for data transfer from and to the customers

Separate Voice Recording server for Vox file backup

TVS Gold keyboards to enable agents to move faster and accurate

Back up servers from Dell for redundancy and backup

Daily backup on external HDD and DVDs, to ensure zero data loss

4Mbps Leased Line 1:1 Raw BW over Fiber, with a redundancy on RF.2 Backup Leased Line 1:1 2Mbps each as a backup from leading ISPs in India

Controlled access to internet and systems for Data security and data Policy

VPN for one of our client for Document Management and activation services – Blue Chip Client in Telecom

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Power back up using UPS (10kVA + 10kVA) and Generator (25kVA) for seamless working and 24 hours power backup

24*7 working capability, with expert front line delivery and support workforce

A seating availability of 300+ (ability to scale with least turn around time ) with latest configuration from Dell 2 Delivery centers – one at the head office in Udaipur and the other near Hyderabad (Kukatpally), a technology hub.A support Center – Bagar, Jhunjhunu. Source for Change (AllWomen BPO)

High speed scanners for scanning support, with volume handling capability of up to 25000 pages per day (Scalable as per business volumes and requirement). High speed and capable server from HP, to handle domain and networking with Windows Server 2008

Security Standards

Prior-employment verifications and criminal background checks are employed

Electronic / Biometric access control across all

All visitors require escort

All visitors require sign-in and visual examination

Employee access doors require magnetic card key

Motion detectors trigger alarms during off-hours

Servers are protected with anti-virus software

Internet access is through a firewall

Employees must sign confidentiality agreements

Five Splash follows a drug-free workplace policy

Internal DVD and Disk drives are disabled.

Employs a revolving network password protection program

Disaster Recovery Equipment Failure – Five Splash has designed it’s systems with the following considerations: server redundancy, telecommunications failure, and data backup.

Server Redundancy – Five Splash employs multiple servers with dual power supplies and RAID5 hot swappable drives. All of our Information Solutions mission-critical servers are supported by APC UPS systems.

“We are your Connect with the Customer”

OUR SERVICES

Back Office Support Services

Document & Data Mgt. Services

Software Development Services

CAD Services

Digital (E-Pub) Services

Call Center Services

Back Office Support Services

We are present at the back of numerous retail giants, leading telecom cos., and other blue chip cos.

We provide remote services to the customers by logging into their systems based out across the globe, providing services including Invoices, tax calculations, customer enrollments etc

Our comprehensive email and chat management services are being devised in an effective and useful manner, such that it becomes the win-win situation for both, the customers and us.

Document and Data Management Services

We provide document management services that ensure optimum efficiency and productivity

Our data entry services are of high quality, delivered on time and are cost effective

Our security policy ensures that our entire client’s data are safe with us

Data Capture Qualifications

• Management team with 80+ cumulative years of capture experience

• Experience working with the leading health insurance companies

• Experience processing more than 150,000 forms per day

• Experience in domestic and offshore data entry options

• Integrated OCR systems and services (combining ICR, Bar Code Reading and OCR with data entry services)

• High Speed Scanning and Digitization (up to 25,000 pages per day)

• Indexing of Documents and Warehousing dispatch for ease of traceability

Custom Application Development Services where off-the-shelf products do not provide requisite functionality or where cost benefits do not accrue in customizing such products.

Software Development Services

We primarily provide application developments in the following segments:

1.Banking and Finance2. Back office Solutions / CRMs / Document Management3.Healthcare Management Systems4. E-Commerce Industry5. Retail Management Services

Offerings: We offer a wide variety of services to address the requirements in the application development space:

• Requirements Management – Mapped with Business Processes• Platform Evaluation and Architecture• Application Architecture and Design• Development and Deployment• Threat Modeling, Security Analysis and Implementation• TestingBenefits• Dedicated Technology Cell to drive technology innovation and best practices• Expedited deliveries through usage of frameworks, reusable components and global delivery model• Scalable and extensible architecture to protect proposed investments and maximize ROI

• eBooks Conversion• Data Capture• Keyboarding• Scanning and OCR• Data Conversion• Archive and Legacy Conversion

Digital (E-Pub) Services

• Partnered with Global leaders for their Digital Publication Services

• Team of technical and analytical experts is capable of working on E-Pub, HTML and XML conversion, tagging, style sheet, content writing

• We provide integrated end-to-end services with a distributed model, while adopting de-skilling approach (to fit in our Operations Model)

Call Center ServicesInbound Call Center Services• Answering Service• Customer Service• Help Desk / Technical Support• Inquiry Handling• Interactive Voice Response• Inbound Sales• Order Taking

Outbound Call Center Services• Appointment Setting• Telemarketing Services• Market Research and Survey• Collections• Follow-up• Lead Generation

Business Verticals We Cater ToBFSI• Cheque Management / Digitization Services• Old Records indexing and Digitization for ease of Records Keeping and Risk Mitigation• Accounts Processing Services• Collection Services – Back Office and Calling verification (outbound)• Insurance Application Processing (Scanning and Digitization)• Call Center Support – Outbound (Offers and Marketing, Up Selling)• Call Center Support – Customer Service and Experience Desk• Mortgage and Deeds document digitization and indexing Services

Real Estate• Lead Generation Services (Cold to Hot lead conversion)• Posting requirements of Customers on leading Real Estate Services portals• Data Mining Services – To ensure that our clients approaches best potential customers / buyers, by providing them with a updated and filtered data• Back Office Operations – Transactions Processing• Telemarketing Operations• Tele Sales Operations

Telecom and Utility• Back Office Operations and Document Management• New Applications Pickup from Market• Auditing as per respective guideline• Processing of Application• Volume Scanning and digitization• Indexing for Warehousing• Market Analysis• Entire Customer Life cycle Management

E-Commerce• Secure E-Commerce Development Support• Platform Management and dynamic updates as required in E-commerce• Competition Pricing and Products analysis• Email and Chat Support for best Customer Shopping Experience• Customer Services/Inquiry Support – Inbound Services• Customer Satisfaction Surveys, Visit Tracker – Outbound Services

Retail• Software development Support• Scheduled Maintenance• Back Office Operations and Support (Email and Chat management)• Rebates / Discounts / Claims processing• Customer Services/Inquiry Support – Inbound Services• Customer Satisfaction Surveys, Experience Logging, Tele Sales etc – Outbound Services

OUR CLIENTS SAYSIt feels great when we do something for the first time, and get the right people to do it! We had our first vendorship trial and we found you and I am so glad that we did.Marketing Manager, International BPO

I am glad to inform you that over the past couple of years you have improved a lot. And, now we can rely on you for any work we need to get done. Keep it up!- Outsourcing Manager, Non Voice BPO

Five Splash, I believe, is the best outsourcing partners we have got so far.- Operations Manager, Renowned International BPO

Your team did a fantastic job. It would have been a nightmare for me to compile data from that huge database. I look forward to working with you again.- COO, An Advertising Firm

We believe we found you at the right time. I couldn't have expected to get my work done with such lightening speed and accuracy. Kudos to your team!- Marketing Director, Renowned Operations Firm

Our OfficesHead Office55, "Sankalp", Laxmi Nagar,, Sector-8, Hiran Magri, Panerion Ki Madri, Udaipur, RJ 313002

PHONE: 0294 248 1747

EMAIL: info@fivesplash.in WEB: www.fivesplash.in

Kukatpally OfficeFive Splash Infotech Pvt. Ltd.Plot No.44, Near Auto Stand, 9th Phase, K.P.H.B. Colony, Kukatpally – 500072

EMAIL: contact@fivesplash.in WEB: www.fivesplash.in

VISIT TO KNOW USwww.linkedin.com/company/five-splash-infotech-p-ltd

www.facebook.com/pages/Five-Splash-Infotech-P-Ltd/155860584476690

www.fivesplash.in

THANK YOUWe Value your Business and Customers