corporate government communications in a social world some challenges

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Where next for Government Corporate Communications in a Social World? Government Digital Service Saturday, 21 January 12

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eircom all-Ireland eGovernment Symposium Can Social Media Deliver Better Online Government Services? 26th January 2012, eircom HQ, Heuston South Quarter, St John's Road, Dublin 8.

TRANSCRIPT

Page 1: Corporate Government Communications in a Social World some challenges

Where next for Government Corporate Communications in a Social World?

Government Digital Service

Saturday, 21 January 12

Page 2: Corporate Government Communications in a Social World some challenges

control

(spin?)

Government Digital Service

Saturday, 21 January 12

Page 3: Corporate Government Communications in a Social World some challenges

chaos

(reality?)

Government Digital Service

Saturday, 21 January 12

Page 4: Corporate Government Communications in a Social World some challenges

leaking

(really?)

Government Digital Service

Saturday, 21 January 12

Page 5: Corporate Government Communications in a Social World some challenges

london 2011

Saturday, 21 January 12

Page 6: Corporate Government Communications in a Social World some challenges

goddammit is anyone in charge of the bleedin’ shop?

Government Digital Service

Saturday, 21 January 12

Page 7: Corporate Government Communications in a Social World some challenges

here comes everybody

Government Digital Service

Saturday, 21 January 12

Page 8: Corporate Government Communications in a Social World some challenges

its life Jim but not as we know it

Government Digital Service

Saturday, 21 January 12

Page 9: Corporate Government Communications in a Social World some challenges

its life Jim but not as we know it

Government Digital Service

Saturday, 21 January 12

Page 10: Corporate Government Communications in a Social World some challenges

(emer bangs head on table)

#unlessyoureanidiot

Government Digital Service

Saturday, 21 January 12

Page 11: Corporate Government Communications in a Social World some challenges

and we should engage because?

(apologies for stating the obvious)

GDScolleagues

Government Digital Service

Saturday, 21 January 12

Page 12: Corporate Government Communications in a Social World some challenges

and we should engage because?

(apologies for stating the obvious)

48 17

GDScolleagues

Government Digital Service

Saturday, 21 January 12

Page 13: Corporate Government Communications in a Social World some challenges

what we see vs what they see

Government Digital Service

Saturday, 21 January 12

Page 14: Corporate Government Communications in a Social World some challenges

what we see vs what they see

(5 year old’s response to this picture)

“A laptop that prints as you write and you don’t have to plug it in.”

Government Digital Service

Saturday, 21 January 12

Page 15: Corporate Government Communications in a Social World some challenges

say hello to the digital natives

Saturday, 21 January 12

Page 16: Corporate Government Communications in a Social World some challenges

say hello to the digital natives

(and they’re coming to get you)

Saturday, 21 January 12

Page 17: Corporate Government Communications in a Social World some challenges

what will matter to them in their social world?

Government Digital Service

Saturday, 21 January 12

Page 18: Corporate Government Communications in a Social World some challenges

what will matter to them in their social world?

how relevant are you andwhat’s your standing in

the conversation?

Government Digital Service

Saturday, 21 January 12

Page 19: Corporate Government Communications in a Social World some challenges

Government Digital Service

how relevant will government be?

Saturday, 21 January 12

Page 20: Corporate Government Communications in a Social World some challenges

Government Digital Service

how relevant will government be?

Saturday, 21 January 12

Page 21: Corporate Government Communications in a Social World some challenges

Government Digital Service

trust agents

(helping to repairthe trust deficit)

Saturday, 21 January 12

Page 22: Corporate Government Communications in a Social World some challenges

Government Digital Service

current public sector behaviour

Saturday, 21 January 12

Page 23: Corporate Government Communications in a Social World some challenges

Government Digital Service

Saturday, 21 January 12

Page 24: Corporate Government Communications in a Social World some challenges

don’t let perfection be the enemy of the good

#JUSTDOITGovernment Digital Service

Saturday, 21 January 12