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Online Banking Department-November v1.1 of 115

Corporate Internet Banking CUSTOMER USER GUIDE | November.15

Online Banking Department – November 2015 v1.1 of 115

Contents 4 Introduction 5 Getting Started 6 User Role Summary 9 Internal User Creation

23 Internal User Maintenance 30 Logon to Canadia Corporate Internet Banking 33 View Account List

34 View Account Information and Transaction History 35 Print and Download the Transaction History 37 View Foreign Exchange Rate 38 View Interest Rate

39 User Information 40 Login History 41 Transaction History on Internet Banking

43 Transfer Funds between Your Accounts (Same Currency) 46 Transfer Funds between Your Accounts (Different Currency) 49 Transfer Funds to Third Party (Same Currency)

53 Transfer Funds to Third Party (Different Currency) 57 Domestic Transfer 61 Overseas Transfer 66 Bank Cheque or Draft Request

70 Cheque Book Re-Order 73 Batch Payments 77 Set up an Automatic Payment

81 View and Delete Automatic Payments 82 View Automatic Payments by Date 83 Bill Payment (Different Currency) 89 Bill Payment (Same Currency)

90 Add a New Beneficiary 93 Create a Transaction Template 96 Transfer Funds using a Saved Transaction Template

99 Open an Online Fixed Deposit 103 Close an Online Fixed Deposit


106 Authorized Transactions

110 Change Password 111 Reset Password 113 Transaction Processing Journey

115 Contact Us


Introduction Canadia Corporate Internet Banking Looking for a fast, convenient way to bank? Say goodbye to queues with Canadia Corporate Internet Banking. Enjoy fast and secure access to your corporate accounts - 24 hours a day, 7 days a week. Take care of your everyday banking from the comfort of your desk. With your corporate accounts at your fingertips, it is easy to pay bills, check balances, view transactions, transfer funds, multi-payments and more. This User Guide tells you everything to get you started on Canadia Corporate Internet Banking. Get ready to enjoy the best online banking experience possible.

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Getting Started Once you have a corporate account with Canadia Bank, getting started with Corporate Internet Banking is

quick and easy.

Register for Corporate Internet Banking

To register for Corporate Internet Banking, simply follow the steps below.

• Work out which accounts you would like to link or access to the Corporate Internet Banking

• Decide who will need access and what sort of access they will need • Complete the Corporate Internet Banking Registration Form provided or at

http://www.canadiabank.com.kh/ebanking/document/Corporate_Form.pdf

• Talk to one of our branch staff, so that we can identify you and activate your registration • Get a Security Device (RSA) for some selected User(s) • You then will immediately receive your User ID and Temporary Password via your registered email

address

Please make sure you read and accept the Canadia Internet and Mobile Banking Terms and Conditions of

Use. Note

1. Authority to sign on the form will be followed to authority to sign when the corporate account(s) were opened and signature(s) must match to the bank records.

:

2. Internal User(s), who can transact on the corporate account(s), are registered / created by the

Corporate themselves.

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Users Role Summary There are 4 types of Corporate Internet Banking roles:

• Account Holder User and

• Authorized User • Chief Accountant User • Administrator User

• Internal User

The table below outlines the difference between these Users.

User Types View Initiate Administer Approve Set Up by

Canadia Bank

Account Holder User

Authorized User

Chief Accountant User*

Administrator User

Internal User**

View : access to view all account and transaction details.

Initiate : access to initiate transactions.

Administer : access to add and maintain Internal Users.

Approve : access to authorize transactions.

* Verify the transactions after initiating by the Internal User or Account Holder before pass to final approval by the Account Holder User or Authorized User. ** Initiate or verify the transactions before pass to Chief Accountant or last approval by the Account Holder

User or Authorized User.


Users Role Summary

User Type Description

Account Holder User • Must be an account signatory listed on the Account Authority

that is nominated by the Corporate to access on Canadia Corporate Internet Banking.

• Can view, initiate and authorized transactions

Authorized User(s)

(optional role)

• Are selected by the Corporate to access on Canadia Corporate Internet Banking

• Can view and authorized transactions

Chief Accountant User(s)

(optional role)

• Are selected by the Corporate to review transactions initiated by the Internal User(s) before going to the Account Holder User or

Authorized User for final approve.

Administrator User • Is selected by the Corporate to set up and maintain the Internal User(s) for Canadia Corporate Internet Banking

• Cannot view or edit the profile of Account Holder User / Authorized User(s) / Chief Accountant User(s)

Internal User(s) • Are individual appointed by Administrator User through Canadia

Corporate Internet Banking, and are not recorded on the relevant Account Authority or the registration of the Corporate Internet Banking Registration Form.

• Are permitted to initiate, view (or view only) and initial approve transactions (if set by the administrator) on the Corporate

nominated linked account(s) through Canadia Corporate Internet Banking only and not through any other means.

• Canadia Bank accepts no liability or responsibility for any functions conducted or transactions initiated by Internal User(s) through Canadia Corporate Internet Banking.

• Appointment and management of the Internal User(s) is the responsibility of the Administrator User.


Users Role Summary Role of Administrator User Setting up and maintaining authorized individual from your Corporate who have nominated as Internal User(s) for Canadia Corporate Internet Banking. This includes:

• registering and activating each Internal User • set up transfer/payment limit and/or approval limit for Internal User • maintaining the Internal User details

• unlocking or resetting a Internal User’s password and updating status

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Internal User Creation The Administrator User sets up Internal User(s) online and assigns their Corporate Internet Banking entitlements. Each Corporate must nominate at least 1 Account Holder User and 1 Administrator User in order to start the Canadia Corporate Internet Banking.

It is necessary to set up Internal User(s) before transactions can be performed online. Detailed instructions and screen shots are provided below to assist you.

An Internal User can:

1. Perform transactions on accounts according to their transaction assigned limit 2. Access function according to the access right assigned to them by the Administrator User

Internal User(s) do not have complete the Corporate Internet Banking Registration Form, like other Users Create Level Group(s) for Internal User

Accessing: Internet Banking > User Management > Level List Screen 1

Step Field Name Action

Add New Click “Add New” icon to create a new level


Internal User Creation Screen 2


Level Click “Add New” icon to create a new level

Description Enter name of the level group

Finish Click “Finish” icon to complete the level set up until message displays “Add/Edit Level Successfully”

To create other level group(s), click “Add New” icon and follow the instructions from Screen 1 on the Create Level Group(s) for Internal User again. Note:

The Level Group(s) is required to set up at the beginning before proceeding to create the Internal User(s), otherwise, you are not allowed to create the Internal User(s) and message will pop up “You need to add level for user first”.


Internal User Creation Create Internal User Accessing: Internet Banking > User Management > Users Screen 1


Add Click “Add” icon to create a new Internal User


Internal User Creation

Screen 2

A B

C


Internal User Creation User Information


Full Name Enter full name of the Internal User

Birthday Select from drop-down list for date of birth

Phone Enter phone number of the Internal User

Address Enter address details

Email Enter email address of the Internal User

Sex Select from drop-down list “Male” or “Female”

Level Select which Level Group from drop-down list that you have created and wish to assign to the Internal User

Register Account


“All Account” or

“According to Accounts”

Click on button

• “All Account” if you wish the Internal User to access to all eligible and registered accounts; or

• “According to Accounts” if you wish the Internal User to access to specific account

Add Click “Add” icon to add the assigned account(s)

Password Enter temporary password for Internal User

Retype Password Re-type the temporary password

Save Click “Save” to finish the creating of Internal User

To create other Internal User(s), follow the instructions from Screen 1 on the Creating Internal User(s) section again.

A

B

C


Internal User Creation Set up Transfer Limit for Internal User Accessing: Transaction Setting > Setup Transfer Limit For Internal User Using this screen to set up the limit of transfer/payment for each of the Internal User as well as what types

of transaction that they can access or initiate thru Corporate Internet Banking.

The set of Total Limit and Number of Transaction for Internal User per day cannot exceed the Total Limit and Number of Transaction of the Contract (Product) per day.

Screen 1


Add New Click “Add New” icon to set up the transfer limit for Internal User




Transaction Type • Select from drop-down list for specific transaction that you wish to assign the limit; or

• Tick on “All Transactions” to apply for all types of transaction

Min Limit / Trans. Enter minimum amount per transaction

Max Limit / Trans. Enter maximum amount per transaction

Total Limit / Day Enter maximum amount that you wish Internal User to initiate per day

Number of Transaction / Day

Enter number of transaction that Internal User can initiate per day

Currency Select from drop-down list of currency “USD” or “KHR” that Internal User can initiate

Save Click “Save” to finish the set up of transfer limit

To set up transfer/payment limit for other types of transaction for Internal User, follow the instructions from Screen 1 on the Set up Transfer Limit for Internal User of this section again.



Using this screen to set up approval limit for Internal Users if you need to have an initially approve on the

initiated transactions before going to Chief Accountant User (optional) for review and Account Holder User or Authorized User for final approve.

If this function is used then you are not required to set up approval limit thru “Setup Approval Limit By Level”, otherwise, it will conflict between the approval limits you set in these two functions.

Set up Approval Limit for Internal User Accessing: Internet Banking > Transaction Setting > Setup Approval Limit For Internal User

It is not mandatory required to set up for this function, it means if the function are not set then all initiated

transactions by the Internal User(s) will directly pass to Chief Accountant User (optional) and Account Holder User or Authorized User respectively.

Screen 1


Add New Click “Add New” icon to set up the approval limit for Internal User



Screen 2


Limit Enter the amount that the Internal User can approve

Description Enter short notes, if applicable

Transaction Type • Select from drop-down list for specific transaction that you wish the Internal User can approve; or


Currency Select from drop-down list of currency “USD” or “KHR” that Internal User can approve

Save Click “Save” icon to complete the set up

To set up approval limit for other types of transaction for Internal User, follow the instructions from Screen

1 on the Set up Approval Limit for Internal User of this section again.


Internal User Creation Set up Process for Transaction Approval for Internal User Accessing: Internet Banking > Transaction Setting > Setup Process For Transaction Approval Using this screen to set up “Approval Process” for all transactions initiate by the Internal User if you

require an initial approval to be done at Internal User Level before going to Chief Accountant User (optional) for review and Account Holder User or Authorized User for final approve.

Please make sure the “Approval Limit” is initially set for Internal User(s) (thru respectively Internal User or by Level Group) before setting up the “Approval Process”.

It is not mandatory required for this function, it means if the function are not set then all initiated transactions by the Internal User(s) will directly pass to Chief Accountant User (optional) and Account

Holder User or Authorized User respectively.

Screen 1


Add New Click “Add New” icon to set up the approval process



Approval Information


Transaction Type Select from drop-down list for specific transaction that will apply for approval process

From Enter minimum amount to be eligible for approval

To Enter maximum amount to be eligible for approval

Currency Select from drop-down list of currency “USD” or “KHR”


Internal User Creation Approval Process


Order Select from drop-down list of order number (1, 2, 3, etc)

Level Select from drop-down list of Level Group

Description Enter a short notes, if applicable

Add New Approval Step

Click “Add New Approval Step” then details of approval will pop up below

Note: to add other Level Group(s), go back to Order, Level, Description and Add New Approval Step again.

Save Click “Save” icon to complete the set up of approval process

To set up “Approval Process” for other types of transaction, follow the instructions from Screen 1 on the Set up Process for Transaction Approval for Internal User of this section again.


Internal User Creation Set up Approval Limit by Level Accessing: Internet Banking > Transaction Setting > Setup Approval Limit By Level Using this screen to set up approval limit for the Internal Users by Level Group, all Internal Users under

the same Level Group will apply the same approval limit set.

If this function is used then you are not required to set up approval limit thru “Setup Approval Limit For Internal User”, otherwise, it will conflict between the approval limits you set in these two functions.

It is not mandatory required for this function, it means if the function are not set then all initiated transactions by the Internal User(s) will directly pass to Chief Accountant User (optional) and Account Holder User or Authorized User respectively.

Screen 1




Add New Select Level Group on the left and click “Add New” icon to set up the approval limit

Screen 2


Transaction Type • Select from drop-down list for specific transaction that the Level Group can approve; or


Currency Select from drop-down list of currency “USD” or “KHR”

Limit Enter maximum limit that the Level Group can approve the transaction

Note: the limit cannot exceed the Total Limit and Number of Transaction of Contract (Product) per day.

Description Enter a short notes, if applicable

Save Click “Save” to finish the set up

To set up approval limit for other Level Groups, follow the instructions from Screen 1 on the Set up Approval Limit by Level of this section again.

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Internal User Maintenance Amending a Level Name Accessing: User Management > Level List

Screen 1

Screen 2

Click “Edit” on each Level you want to amend to continue

Edit description as required and click “Finish”


Internal User Maintenance Amending a Internal User’s Access and Details Accessing: User Management > Users

Screen 1

Screen 2

Click “Edit” on each Internal User you want to amend to continue

• Edit a Internal User’s access and

details as required

• Review the changes you have made

• Click “Save”


Internal User Maintenance

Amending Set up Transfer Limit for Internal User Accessing: Transaction Setting > Setup Transfer Limit For Internal User

Screen 1

Screen 2

Click “Edit” on each type of transaction you want to amend to continue

• Edit a transfer limit as required

• Review the changes you have made • Click “Save”



Amending Set up Approval Limit for Internal User Accessing: Transaction Setting > Setup Approval Limit For Internal User

Screen 1

Screen 2

Click “Edit” on each type of transaction

you want to amend to continue

• Edit an approval limit as required



Internal User Maintenance Amending Set up Process for Transaction Approval Accessing: Transaction Setting > Setup Process For Transaction Approval

Screen 1

Click “Edit” on each type of transaction you want to amend to continue



Screen 2

• Edit an approval process as required




Accessing: Transaction Setting > Setup Approval Limit By Level

Amending Set up Approval Limit by Level

Screen 1

Screen 2

Click “Edit” on each type of transaction

you want to amend to continue

• Edit an approval limit as required


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Logon to Canadia Corporate Internet Banking Once the Internal User(s) are created, the Administrator User is required to provide them with the User Name and Temporary Password. The Internal User(s) are now ready to access to the Canadia Corporate Internet Banking with provided User Name and Temporary Password.

For the first log-in to the Canadia Corporate Internet Banking, the Internal User as well as Account Holder User, Authorized User, Chief Accountant User and Administrator User are required to immediately change temporary password and select a new password comprising of both upper and lower case, numeric

characters and special character with minimum of 6 and maximum of 16 characters long. • Click “Internet Banking” icon on www.canadiabank.com.kh

http://www.canadiabank.com.kh/�


Logon to Canadia Corporate Internet Banking User Login Screen


User Name

• Enter 6 digit numbers provided thru your registered email

For Account Holder User, Authorized User, Chief Accountant User and Administrator User

• Enter 7 digit number plus 1 character at the end provided by the Administrator User

For Internal User

Password Enter your password

Security Code Enter 5 digit numbers randomly display on the right of the field

Login Click “Login” icon to access to the Corporate Internet Banking


Logon to Canadia Corporate Internet Banking Note

: To minimise associated risks when using non-private computer, then the Users are strongly recommended to use the Virtual Keyboard to enter the password which displays on the User Login Screen.

Change Password Screen (for 1st time access only)


Current Password Enter your current password

New Password Enter your new password and must be:

• between 6 to 16 character long with no spaces

• include at least one letter and one number (special characters are allowed)

• must be with both upper and lower case letter

Confirm-New Password Re-enter your new password

Change Click “Change” icon to proceed the password change

Once the new password is successfully changed then the User is required to login again with the new password.

Click Here

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View Account List Accessing: Information Inquiry > Account > Account List Select an account by clicking the account number. This will take you to more detailed information and options related to the chosen account.

Screen 1

;

Click on account number to see

more detailed information of the account

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View Account Information and Transaction History

Screen 2

Select from drop-down list and click View to see other account numbers

• To view the transaction history, select period from drop-

down list; OR

• Enter the date details (From and To) and click View

(Maximum 3 months per view of transaction history) • Then the transaction history will display below

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Print and Download the Transaction History

Screen 3

• Click Print Information to print or

download the transaction history

• New page will be popped up and you can download or print the file Click Next or Page No. to view next

transactions


Print and Download the Transaction History

You can now print or download the transaction history as the pop up above.

Screen 4

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View Foreign Exchange Rate Accessing: Information Inquiry > Foreign Exchange Rate Use this screen to view foreign exchange rate.

Screen 1

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View Interest Rate Accessing: Information Inquiry > Interest Rate Use this screen to view interest rate of Canadia Bank.

Screen 1

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User Information Accessing: Information Inquiry > User Information > User Information Use this screen to display details of your User information.

Screen 1

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Login History Accessing: Information Inquiry > User Information > Login History Use this screen to display your login history on the Internet Banking.

Screen 1

Select period (From and To) and click View to display

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Transaction History on Internet Banking Accessing: Payment > Transaction History On EBanking Use this screen to display all transactions that you have initiated thru Internet Banking.

Screen 1

Search for transactions based on criteria above to view transaction details


Transaction History on Internet Banking

Screen 2

Scroll to the right to other details

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Transfer Funds between your Accounts (Same Currency) Accessing: Payment > Transfer > Transfer to same holder account - Same currency Use this screen to move funds between your linked accounts within Canadia Bank. The function is applicable for same currency accounts only. Debit and credit accounts are in same currency.

Screen 1


Transfer Funds between your Accounts (Same Currency)


Debit Account Select from drop-down list of source/funding account

Credit Account Select from drop-down list of credit account

Amount Enter transfer amount

Note: transfer amount cannot be exceed the Total Limit of

Contact (Product) In Day that displays in the Product / Contact Remaining Limit

Payment Details Enter short notes that will display on account statement

Continue Click “Continue” to proceed further

Screen 2

Check and verify all information and

click Confirm to complete the transactions


Transfer Funds between your Accounts (Same Currency)

Screen 3

• Follow the message displays for transaction approval

• This will follow “Approval Process” set up by the

Administrator User

• If no set up, then the transaction will pass to Chief

Accountant User and/or Account Holder User or Authorized User for final approve

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Transfer Funds between your Accounts (Different Currency) Accessing: Payment > Transfer > Transfer to same holder account - Different currency Use this screen to move funds between your linked accounts within Canadia Bank. The function is applicable for different currency accounts only. Debit and credit accounts are in different currency (USD vs

KHR or KHR vs USD).

Screen 1


Transfer Funds between your Accounts (Different Currency)



Credit Account Select from drop-down list of credit account


Note: transfer amount cannot be exceed the Total Limit of

Contact (Product) In Day that displays in the Product / Contact Remaining Limit



Screen 2

Check and verify all information as well

as Exchange Rate and click Confirm to complete the transactions


Transfer Funds between your Accounts (Different Currency)

Screen 3



Administrator User



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Transfer Funds to Third Party (Same Currency) Accessing: Payment > Transfer > Internal Transfer - Same currency Use this screen to transfer funds to another third party account within Canadia Bank. The function is applicable for same currency accounts only. Debit and credit accounts are in same currency.

Screen 1


Transfer Funds to Third Party (Same Currency)



Beneficiary; or

Credit Account

• Select from drop-down list of beneficiary name you have saved in the Beneficiary Management; or

• Enter account number that the funds will be credited to


Note: transfer amount cannot be exceed the Total Limit of Contact (Product) In Day that displays in the Product / Contact Remaining Limit





Screen 2

Check and verify all information and

click Confirm to complete the transactions



Screen 3



Administrator User



Back to contents


Transfer Funds to Third Party (Different Currency) Accessing: Payment > Transfer > Internal Transfer - Different currency Use this screen to transfer funds to another third party account within Canadia Bank. The function is applicable for different currency accounts only. Debit and credit accounts are in different currency (USD vs

KHR or KHR vs USD).

Screen 1


Transfer Funds to Third Party (Different Currency)



Beneficiary; or

Credit Account




Note: transfer amount cannot be exceed the Total Limit of Contact (Product) In Day that displays in the Product / Contact Remaining Limit





Screen 2


as Exchange Rate and click Confirm to complete the transactions

Online Banking Department - September 2015 v1.2 of 115


Screen 3



Administrator User



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Domestic Transfer Accessing: Payment >Transfer >Domestic Transfer Use this screen to transfer funds to other beneficiary banks in Cambodia. The function is applicable for USD and KHR currency accounts.

Screen 1

11



Account Number Select the source/funding account from drop-down list

Telephone Number Enter your telephone number

Full Name Enter beneficiary’s full name

Account Number Enter beneficiary’s account number

Bank Name Select beneficiary’s bank from drop down list or other for manual input (beside existing listed banks)


Note: transfer amount cannot be exceed the Total Limit of Contract (Product) In Day that displays in the Product / Contract Remaining Limit

Currency Select the currency to be transferred from drop down list

Purpose of Payment Select the existing purpose of your transfer or other for your own description

Relationship to Beneficiary Select from drop down list or other for your own remark

Application Occupation Select from drop down list or other for your own remark

Source of Fund Select from drop down list or other for your own remark


12

11

12

11


Domestic Transfer Screen 2

Check and verify all information

and click Confirm to complete the transactions


Domestic Transfer Screen 3


• This will follow “Approval Process” set up by the Administrator User

• If no set up, then the transaction will pass to Chief Accountant User and/or Account Holder User or Authorized User for final approve

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Overseas Transfer Accessing: Payment >Transfer >Overseas Transfer Use this screen to transfer funds to other beneficiary banks at overseas. The transfer amount can only be made in USD currency.

Screen 1

11

12

13

14



Account Number Select source/funding account from drop-down list


Full Name Enter beneficiary’s full name

Account Number/IBAN Enter account number/IBAN of the receiver

Address Enter the address of the receiver

Beneficiary Bank Enter the name of the receiver’s bank

Beneficiary Bank Address Enter the address of the receiver’s bank

Country Select the country where the money will be transferred to

SWIFT/BIC Code Enter Beneficiary’s SWIFT/BIC code

Amount

Enter transfer amount

Note: Transfer amount cannot be exceed the Total Limit of Contract (Product) In Day that displays in the Product / Contract Remaining Limit

Purpose of Payment Select the existing purpose of your transfer or other for your own description

Relationship to Beneficiary

Select from drop down list or other for your own remark

Application Occupation Select from drop down list or other for your own remark

15

11

12

13


Source of Fund Select from drop down list or other for your own remark


Note: If the transfer amount is equal to or more than $1000 and the purpose of your payment is “Pay for goods and services”, you are also required to upload invoice or supporting document.

1. Click “Browse” icon to upload file.

Note: The file to be uploaded must be in PDF or JPG format.

2.After you finish uploading, click “Continue” to proceed further

14

15


Overseas Transfer Screen 2

Check and verify all information



Overseas Transfer Screen 3

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Administrator User • If no set up, then the transaction will pass to

Chief Accountant User and/or Account Holder User or Authorized User for final approve


Bank Cheque or Draft Request Accessing: Payment >Transfer >Bank Cheque or Draft Request Use this screen to request to issue bank cheque/bank draft. Bank Cheque is applicable for the request in USD and KHR currency, and Bank Draft can only be requested in USD currency.

Screen 1


Bank Cheque or Draft Request


Account Number Select source/funding account from drop-down list


Payee Name Enter full name of the receiver

Amount Enter the amount request on Bank Cheque or Bank Draft

Note: If the amount request on Bank Cheque or Bank Draft is

equal to or more than $1,000, you are required to provide more information in the field below by selecting from drop down list or other for your own remark.

Currency Choose the currency you would like to request

Type of Request Select the type of your request from drop down list

Pick Up Branch Select the branch where you can pick up your Bank Cheque/Draft from drop down list

Purpose Describe the purpose of your payment



Bank Cheque or Draft Request Screen 2

Check and verify all information and click Confirm to complete the

transactions


Bank Cheque or Draft Request Screen 3



Administrator User



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Cheque Book Re-Order Accessing: Payment >Transfer >Cheque Book Re-Order Use this screen to request to re/issue a new cheque book. This function is applicable for current account,

current elite account and overdraft account. Screen 1


Account Number Select the account to be issued on cheque book from drop down list

No. of Book Select the number of cheque books you want to request from drop down list

Pick Up Branch Select the branch where you would like to pick up the requested cheque book from drop down list



Cheque Book Re-Order Screen 2




Cheque Book Re-Order Screen 3



Administrator User



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Batch Payments Accessing: Payment > Transfer > Internal batch transfer - Same currency Use this screen to make multiple payments to employees and suppliers in one hit. The function is applicable for same currency accounts only. Debit and credit accounts are in same currency.

For the first start to the function you are required to download payment file, which is available as highlight on the screen below, and prepare your payment details before using the batch payments.

Screen 1

For the first start, you are required to download the payment file


Batch Payments



Payment Details Enter short note which displays on the source account statement

Choose File Click “Browse” icon to locate the payment file saved on your computer

Download Batch Transfer Template

For the first start, click “Download Batch Transfer Template” to download the payment file


Note:

1. Click on the button “Enable Content”

To enable macro after downloading batch transfer template, please follow the attached image and steps below.

2. Click on the button “Enable this content” then press OK

3. Save and close then reopen the file again.


Batch Payments

Screen 2

Check and verify to ensure account number and name are

matched between Payment File and Core Banking System.

Status

• Valid: the account number and name are matched to the Core

Banking System

• Invalid Account Number: the account number does not exist in

the Core Banking System

• Different Customer Name: the account names are different between Payment File and Core Banking System

Make sure the total amount are

matched between Payment File and entered Amount

Click Confirm to complete the transaction


Batch Payments

Screen 3



Administrator User



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Set Up an Automatic Payment Accessing: Payment > Add Schedule Transfer > Add Scheduled Transfer Use this screen to set up recurring automatic payment to third party within Canadia Bank, set up once and this is a great way to manage your ongoing payments, e.g. your Rent or Hire Purchase payment.

The function is available for both same and different currencies.

Screen 1


Set Up an Automatic Payment


Calendar Name Enter short note for the payment

Transfer Type Select from drop-down list for “Same” or “Different” currency

Calendar Type Select frequency of the payment:

• Onetime

• Daily

• Weekly

• Monthly


Screen 2

S

Select when the payment will start and finish and click Continue



Screen 3


Debit Account Select from drop-down list of which account the funds is going to come out of

Beneficiary; or

Credit Account



Amount Enter the payment amount

Payment Details Enter short notes to appear on the account statement




Screen 4

Check and verify the payment

details again and click Confirm to

complete the set up

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View and Delete Automatic Payments Accessing: Payment > Add Schedule Transfer > View Scheduled Transfer; Or

Delete Scheduled Transfer Use this screen to view and delete payments you have previously set up.

Screen 1

To view details of automatic

payment, click on each of Calendar Name

To delete specific payment, click Delete or

tick all payments on the left and click Delete on the to delete all

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View Automatic Payments by Date Accessing: Payment > Add Schedule Transfer > View Scheduled Transfer Date Use this screen to view automatic payments by date. One week is a maximum view per time.

Screen 1

Select From Date and To Date to

and/or select from drop-down list

of Transfer Type and click Search to view

Click on each payment to view it in details

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Bill Payment (Different Currency) Accessing: Payment > Online Payment > Bill payment different currency Use this screen to make payment to Billers. The payment can be functioned for different currency only (USD vs KHR or KHR vs USD).

Screen 1


Please select service provider

Select from drop-down list of Biller you want to make payment to

Next Click “Next” to proceed further


Bill Payment (Different Currency) Screen 2


Providers Select from drop-down list of Biller’s location



Bill Payment (Different Currency) Screen 3


List of Consumer; or

Consumer Number

• Select from drop-down list of consumer name you have previously paid to; or

• Enter a new consumer number



Bill Payment (Different Currency)

Screen 4



Billing Amount Enter the bill amount

Payment Details Enter short notes that appear on account statement

Confirm Click “Confirm” to proceed further

Check and verify the bill payment

details to make sure all are matched to the invoice



Screen 5

Review all information again especially

Consumer Number and Consumer

Name; click Confirm to complete the

transaction



Screen 6



Administrator User



Back to contents


Bill Payment (Same Currency) Accessing: Payment > Online Payment > Bill payment same currency Use this screen to make payment to Billers. The payment can be functioned for same currency only.

Follow the same instructions from Screen 1 to 6 on section of the Bill Payment (Different Currency).

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Add a New Beneficiary Accessing: Setting > Beneficiary Management Use this screen to add new beneficiary and it is a way to save account number of a person, organization or company to your Corporate Internet Banking so you can use them anytime in the future.

Screen 1

Click Add New to add beneficiary


Add a New Beneficiary

Screen 2


Account Enter account number of beneficiary

Beneficiary Name Enter account name of beneficiary



Add a New Beneficiary

Screen 3

Enter short notes (if applicable)

and click Finish to complete the adding

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Create a Transaction Template Accessing: Setting > Template Transfer Management Use this screen to save frequently made transactions from re-entering details of common transactions by creating templates. The templates allow you to save details of your regular payment so they can be edited

and/or used again in the future.

Screen 1

Click Add New to add template


Create a Transaction Template Screen 2


Template Name Enter name of the template

Transfer Type Select from drop-down list of transaction type



Create a Transaction Template

Screen 3



Beneficiary; or

Credit Account




Payment Details Enter short notes to appear on account statement

Save Click “Save” to complete the creating template

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Transfer Funds using a Saved Transaction Template Accessing: Setting > Template Transfer Management Use this screen to transfer funds to third party or between your accounts within Canadia Bank by using saved transaction template.

Screen 1

Click on template name to view transaction details Click Delete to delete save

transaction template


Transfer Funds using a Saved Transaction Template

Screen 2

Review transaction details and

click Continue to proceed further


Transfer Funds using a Saved Transaction Template

Screen 3

Click Confirm to complete the

transfer and refer to message for authorisation

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Open an Online Fixed Deposit Accessing: Online Fixed Deposit > Open Fixed Deposit Use this screen to invest your money for a set term at fixed interest rate to get a better return on your money. A minimum balance for opening a Fixed Deposit is US$1,000.

The Fixed Deposit will automatically roll over to new term (same period) at maturity if there is no close or early breakout of the Fixed Deposit by you. However, the roll over to the new term only principal amount

while interest earn will credit to source/funding account (account that you used to open Fixed Deposit).

Screen 1

Select from drop-down list for

term and rate for your new Fixed Deposit and click Continue


Open an Online Fixed Deposit

Screen 2





I agree with the above Terms and Conditions

Tick the box to confirm you agree to the terms and conditions

Fixed Deposit Amount Enter amount you wish to invest

Description Enter short notes to appear on account statement


Screen 3

Review the details of Fixed

Deposit and click Confirm to continue



Screen 4



Administrator User



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Close an Online Fixed Deposit Accessing: Online Fixed Deposit > Close Fixed Deposit Use this screen to close an online Fixed Deposit that you previously opened thru Internet Banking. No Fixed Deposit opened at branch can be closed thru this function.

Using this function means you are going to close or early breakout of your Fixed Deposit before its maturity. The Terms and Conditions apply.

Screen 1


Fixed Deposit Account Select from drop-down list of which account you want to close

Next Click “Next” to continue


Close an Online Fixed Deposit

Screen 2

Review the Fixed Deposit details and click Confirm to continue


Close an Online Fixed Deposit

Screen 3



Administrator User



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Authorise Transactions Accessing: Company Management > Transactions Waiting For Approval Use this screen to authorise transaction that have initiated by the Internal User. If the transaction requires further authorisation, it will display next User Name who will authorise the transaction.

Please note, authorise the transaction can only be assessed by Account Holder User, Authorized User, Chief Accountant and Internal User (only if the Internal User that has given an access for the

authorisation).

Screen 1

Click on Transaction No to view the

transaction details


Authorise Transactions For Chief Accountant User and Internal User:

Screen 2


Confirm Security Code Enter 5 digit numbers display on in the Security Code field

Description Enter short notes or reason for approval or rejection

Approve; or

Reject

Click “Approve” or “Reject” to authorise or decline the transaction

Please note, message will display name of user that transaction requires for further authorisation.


Authorise Transactions For Account Holder User and Authorized User

Screen 2


Authentication Type Select “RSA Token” from drop-down list

Authentication OTP Code Enter 6 digit numbers of security code display on the device

Description Enter short notes or reason for approval or rejection

Approve; or Reject Click “Approve” or “Reject” to authorise or decline the transaction

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Change Password Accessing: Internet Banking > Change Password Use this screen to change your new password. Please remember that passwords are case sensitive. We recommend that you input your password with ‘CAPS LOCK’ off.

Your password must (e.g. UPlow179$): • between 6 to 16 character long with no spaces

• include at least one letter and one number and one special character • must be with both upper and lower case letters

Screen 1

• Current Password: enter your current

password

• New Password: enter your new password

follow above instruction

• Confirm-New Password: re-enter your

new password

• Click “Change” to proceed the new password change

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Reset Password Accessing: Internet Banking > Forgot Your Password? Use this screen to reset your password of the Internet Banking by your own without visiting a branch for request. The function is only applicable for Account Holder User, Authorized User, Chief Accountant User

and Administrator User that create by the Canadia Bank. For Internal User that does not create by the Canadia Bank, the password reset is done by the Administrator User.

Please note, you CANNOT do a password reset thru this function once your “User Name” already blocked. The blocked User Name results from 3 consecutive times of incorrect password are entered. You are required to visit the nearest branch to reset the password.

Screen 1

Click Forgot Your Password? to continue


Reset Password

Screen 2


User Name Enter your User Name

Email Enter your email address that used when signing up

Confirm Click “Confirm” to continue

Screen 3


Reset Password


Authentication Type

• Select “SMS OTP” from drop-down list

For Chief Accountant User and Administrator User

• Click “Get OTP Code” to send the OTP to your registered mobile phone

• Select “RSA Token” from drop-down list

For Account Holder User and Authorized User

Authentication OTP Code Enter 6 digit numbers received thru SMS or Security Device

Change Click “Change” to proceed the password reset

Screen 4

Message displays that the password is

successful reset, check your registered email to get the “Temporary Password”

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Transaction Processing Journey Use this screen to display the transaction flow starting from initiating until the transaction is approved and processed by the Canadia Bank.

1st Approve

(Optional Role)

Initiate the transaction

2nd Approve (Optional Role)

Final Approve

Transaction is processed


Transaction Processing Journey

Step User Name Action

Internal User; or

Account Holder User

• Initiate or create a transaction

Note

• If the Corporate does not assign Approval Process at Internal User Level as well as Chief Accountant User for 2nd Approve, then every transactions initiate by the Account Holder User is straight through processing after the transaction is completed.

:

Internal User(s)

(Optional)

• Transaction is sent for Internal User(s) to approve (1st approve)

Note

• If “Approval Process” is not set up at Internal User Level, then the

transaction will pass to next level (Chief Accountant User or Account Holder User or Authorized User); OR

:

• If the transaction amount is higher than approval limit of the Internal User then the transaction will also pass to next level

(Chief Accountant User or Account Holder User or Authorized User)

Chief Accountant User

(Optional)

• Transaction is sent for Chief Accountant User to approve (2nd Approve)

Note

• If the Chief Accountant User is not assigned then the transaction will skip for 2nd Approve and pass to the Account Holder User or Authorized User for final approve

:

Account Holder; or

Authorized User

• Transaction is sent for Account Holder User or Authorized User for final approve

Canadia Bank • Transaction is immediately processed after the approval is obtained by the Account Holder User or Authorized User

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Contact Us Contact Details Please visit our nearest branches or Contact Center: Tel: (+855) 23 868 222 Email: [email protected]

www.canadiabank.com.kh

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mailto:[email protected]�

http://www.canadiabank.com.kh/�

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