corporate plan 2019-30 - newtownabbey borough council

2019-30Corporate PlanOur Borough | Your Vision

www.antrimandnewtownabbey.gov.uk

Contents 2 Foreword

4 Our Vision

5 Mission Statement

6 Corporate Values

8 Elected Members

12 Our Brough

14 Place

18 People

22 Prosperity

26 Performance

Our Borough | Your Vision

Corporate Plan > 2019-20302

Foreword

Our Borough | Your Vision 3

Welcome to Antrim and Newtownabbey Borough Council’s Corporate Plan.

This Plan builds upon the work of the Council over the last four years and maintains our commitment to become a progressive, smart and prosperous Borough. We will continue to be inspired and driven by the ambition of our people to make this a reality. The Plan highlights our commitment to provide high quality, efficient and effective public services.

The Council’s ambitions reflect our responsibilities to provide resilient and reliable leadership, to improve our environment and encourage and support economic growth and prosperity. We want to engage, empower and connect with local communities, improve the lifestyles of our residents and use new and innovative ways of connecting with and listening to our residents and visitors to ensure we are making a positive difference in the Borough. These ambitions are underpinned by a connected and enabled community, a culture of high performance and by ensuring the highest standard of governance.

ALDERMAN JOHN SMYTHMayor of Antrim and Newtownabbey Borough Council

JACQUI DIXON BSC MBAChief Executive of Antrim andNewtownabbey Borough Council

A progressive, smart and prosperous Borough. Inspired by our people. Driven by ambition.

4

OUR VISIONA progressive, smart and prosperous Borough. Inspired by our people. Driven by ambition.

PEOPLE PROSPERITYPLACE

•Wehaveaworldclassinfrastructure which supports the expansion of indigenous businesses, attracts investment and supports productivity, exports and business growth and acts as a centre of excellence for global companies.

•Wewillidentifyandsupportentrepreneurs and have a strong competitive business advantage which sustains existing jobs and creates new employment opportunities.

•Wehaveanattractivetourismoffer and have maximised the benefits to our Borough.

•Wehaveastrongartsandculturebrand which enhances the image and reputation of the Council.

A connected, enabled community and performance driven Council.

•WedeliverhighqualityCouncilservices and improve access for people, communities and businesses in the Borough.

•Thesupportweprovidewillleadto a more active, healthy and empowered community.

•Communitiesandagenciesworktogether to plan and deliver better services, address disadvantage andimprovethequalityoflifeforeveryone.

•Ourcommunityisinclusiveandsupportive and encourages a cultureofequity,diversityandrespect.

•Wecommunicateclearlywithourresidents,listentotheirfeedbackand respond to their needs. Customers increasingly use the Council’s digital platforms and can self-serve a wider range of council services.

•Peoplechoosetoreuseorrecycletheir waste.

•Weachieveexcellenceincustomerandservicequalitystandards and this will be recognised through accreditation schemes and awards.

•Peopletakeprideintheirsurroundings.

•Peoplefeelsafe.

•Ourenvironment,naturalhabitatsand built heritage are protected and enhanced.

•Wehavevibrantandwelcomingtowns, villages, neighbourhoods and rural areas.

•Wehaveanefficientplanningprocess that promotes positive development and sustainable growth.

Mission Statement

Tomeetandexceed the needsand aspirations ofour people andbe recognised forleadership andexcellence bothlocally and beyond.



Corporate Values

Corporate Values

ExcellenceWetakeprideinorganisationaland service excellence, delivering thehighestqualityservicestocustomers through a professional,motivated and highly valued workforce.Weusetechnologyandinnovation to improve our services and promote a proactive andmodern approach to the development of our Borough.

CommitmentWearecommittedtoplacingthecustomer at the heart of everything we do, achieving value for money and positive outcomes throughhighqualityservicesandcommunityempowerment.Wedemonstrate leadership and team work,engagingwiththepublictounderstand their needs andexceed their expectations.

IntegrityWeserveourBoroughwithintegrity, honesty and fairness and treat all of our residents, visitors, stakeholdersandemployeeswithrespect.Weallocateourresourcesand provide our services in a fair andequitableway.

ResponsibilityWemakeresponsibledecisionsandare accountable, consistent and transparent in all our actions and behaviours.Westriveforeconomic,social and environmentalsustainability.

ExcellenceProactive

Modern

Responsive

Professional

IntegrityRespect

Honesty

Fairness

Consistency

CommitmentCitizen centred

Highqualityservices

Positive leadership

Value for money

ResponsibilityTransparent

Accountable

Economic, Social and

Environmental Sustainability



Elected Members

Airport District Electoral Area (DEA) covers Aldergrove, Clady,Crumlin,MalluskandTemplepatrickandconsistsof5members.

THOMAS BURNSSDLPT.07803535094E. [email protected]

MATTHEW MAGILLDUPT. 07825374019E. matthew.magill@ antrimandnewtown abbey.gov.uk

ANNEMARIE LOGUESINN FÉINT. 07533353610E. annemarie.logue@ antrimandnewtownabbey.gov.uk

PAUL MICHAELUUPT.07587657120E. [email protected]

VICTORIA MCAULEYALLIANCET.07775756466E. [email protected]

GlengormleyUrban

Macedon

Threemilewater

Airport

Antrim

DunsillyBallyclare

KEY ABBREVIATIONSDUP Democratic Unionist Party

IND Independent

SDLP Social Democratic and Labour Party

UUP Ulster Unionist Party

YOUR COUNCILLORS May 2019


Antrim District Electoral Area (DEA) covers Antrim Centre, Fountain Hill, Greystone, Springfarm, Steeple and Stiles and consistsof6members.

JIM MONTGOMERYUUPT.07471147666E. jim.montgomery@ antrimandnewtown abbey.gov.uk

LEAH SMYTHUUPT. 07984030867E. [email protected]

JOHN SMYTHDUPT. 07436582180E. john.smyth@ antrimandnewtown abbey.gov.uk

PAUL DUNLOPDUPT. 07771554652E. paul.dunlop@ antrimandnewtown abbey.gov.uk

NEIL KELLYALLIANCET.07545992615E.neil.kelly@antrimandnewtownabbey.gov.uk

ROISIN LYNCHSDLPT.07827276840E. roisin.lynch@ antrimandnewtown abbey.gov.uk

Ballyclare District Electoral Area (DEA)coversBallyclareEast,BallyclareWest,Ballynure,BallyrobertandDoaghandconsistsof5members.

JEANNIE ARCHIBALDDUPT. 07715392229E. [email protected]

DANNY KINAHANUUPT. [email protected]

MICHAEL STEWARTINDT. 07810868522E. [email protected]

MANDY GIRVANDUPT. 07912028945E. mandy.girvan@ antrimandnewtownabbey.gov.uk

VERA MCWILLIAMUUPT.07792477050E. vera.mcwilliam@ antrimandnewtownabbey.gov.uk

Elected Members

ALISON BENNINGTONDUPT.07741241011E. [email protected]

PHILLIP BRETTDUPT. 07971538685E. [email protected]

MARK COSGROVEUUPT. 07740063726E.mark.cosgrove@antrimandnewtown abbey.gov.uk

Glengormley Urban Electoral Area (DEA) covers Ballyhenry, Burnthill, Carnmoney, Collinbridge, Glebe, Glengormley and Hightown and consists of 7 members.

MICHAEL GOODMANSINN FÉINT. 07827818500E. michael.goodman@antrimandnewtown abbey.gov.uk

ROSIE KINNEARSINN FÉINT. 07771544248E. [email protected]

JULIAN MCGRATHALLIANCET. 07920029033E. julian.mcgrath@antrim andnewtownabbey.gov.uk

NOREEN MCCLELLANDSDLPT.07789208157E. noreen.mcclelland@antrimandnewtown abbey.gov.uk

Dunsilly District Electoral Area (DEA)coversCranfield,Parkgate,Randalstown,ShilvodanandToomeandconsistsof5members.

LINDA CLARKEDUPT. [email protected]

HENRY CUSHINANSINN FÉINT. 07871229810E. [email protected]

RODERICK SWANNUUPT.07423457376E.roderick.swann@antrimandnewtownabbey.gov.uk

GLENN FINLAYALLIANCET.07904412040E. [email protected]

RYAN WILSONSDLPT. 07733453883E. [email protected]


Our Borough | Your Vision11

Macedon District Electoral Area (DEA) covers Abbey, Carnmoney Hill,O’Neill,Rathcoole,ValleyandWhitehouseandconsistsof6members.

DEAN MCCULLOUGHDUPT. 07904985272E. [email protected]

TAYLOR MCGRANNSINN FÉINT. 07436548081E. [email protected]

PAUL HAMILLDUPT. 07803186008E. [email protected]

ROBERT FOSTERUUPT. 07846084545E. [email protected]

BILLY WEBB MBE JP

ALLIANCET.07799866876E. [email protected]

THOMAS HOGG MBE

DUPT. 07792891572E. [email protected]

Threemilewater District Electoral Area (DEA) covers Ballyduff, Fairview,Jordanstown,Monkstown,MossleyandRostullaandconsistsof6members.

FRASER AGNEW MBE

UUPT. 07711135267E. [email protected]

TOM CAMPBELLALLIANCET.07595978690E. [email protected]

JULIE GILMOURALLIANCET. 07796950825E. [email protected]

MARK COOPERDUPT. [email protected]

SAMUEL FLANAGANDUPT.07984037509E. [email protected]

STEPHEN ROSSDUPT. 07713946038E. [email protected]


Our Borough

Council boundary

RailwayLOUGH NEAGH Mallusk

Nutts Corner

Crumlin

Dunadry

ANTRIMMill Town

Templepatrick

BelfastInternationalAirport

M2

M5BelfastLough

MossleyCarnmoney

Jordanstown

Doagh

Parkgate

GlengormleyThe ValleyLeisure Centre

Ballyearl Arts &Leisure Centre

Mossley Mill

Bruslee CivicAmenity Site

Sentry Hill

Abbey Centre

Ballynure

Straid

Ballyeaston

BALLYCLARE

Burnside

SixmileLeisure Centre

M22Toome Randalstown

Outlet CentreJunction One

Antrim Forum & Stadium

CAFRE Greenmount

Campus

Antrim Castle Gardens & Clotworthy House

Civic CentreAllen Park

NewparkRecycling Site

Crumlin Leisure Centre Recycling Site

CraigmoreRecycling Centre

A6

A8

A57

A6

A8

A8 (M)

A2

A52

A26

A266

A6

A57

A57

A57

A26

A522

A26

A6

A52

A26

Map key

New joint Council boundary

Legacy boundary


Our Borough

Our Borough

2019

4090 659

£64

141,697 4,020

million1,803,616 498,696

Councillors (7 DEAs)

Services Staff

annual budget

businessesresidents

visitors to our leisure centres

visitors to our Arts and Culture

heritage sites

Council boundary


Nutts Corner

Crumlin

Dunadry

ANTRIMMill Town

Templepatrick


M2

M5BelfastLough

MossleyCarnmoney

Jordanstown

Doagh

Parkgate



Mossley Mill


Sentry Hill

Abbey Centre

Ballynure

Straid

Ballyeaston

BALLYCLARE

Burnside





CAFRE Greenmount

Campus






A6

A8

A57

A6

A8

A8 (M)

A2

A52

A26

A266

A6

A57

A57

A57

A26

A522

A26

A6

A52

A26

Map key


Legacy boundary


Nutts Corner

Crumlin

Dunadry

ANTRIMMill Town

Templepatrick


M2

M5BelfastLough

MossleyCarnmoney

Jordanstown

Doagh

Parkgate



Mossley Mill


Sentry Hill

Abbey Centre

Ballynure

Straid

Ballyeaston

BALLYCLARE

Burnside





CAFRE Greenmount

Campus






A6

A8

A57

A6

A8

A8 (M)

A2

A52

A26

A266

A6

A57

A57

A57

A26

A522

A26

A6

A52

A26

Map key


Legacy boundary


Place


Our commitmentAs civic leaders, the community planning process and the development of a Local DevelopmentPlanwillenableustoplanpositivelyforthefutureofourBorough.Wewillensure that lands are appropriately zoned and that infrastructure is enhanced to develop theBoroughforfuturegenerations.TheLocalDevelopmentPlanwillprovideaframeworkfor foreign direct investment, indigenous investment and future employment trends. It will incorporate measures for the protection and enhancement of the natural and historic environment. It will contribute to the creation of a safe and sustainable, community withgoodaccesstojobsandkeyservices.

WewillcontinuetodeveloptheBoroughsothatpeoplewillwanttovisit,liveandworkinit,wheretheyfeelsafeandwheretheirlocalenvironmentisprotected

and enhanced.Wewillusethestatutorypowersofenvironmentalhealth,buildingcontrolandplanningtoimprovethequalityoflifeandhealth,safetyandwelfareofthoselivingandworkingintheBorough.

Wewillsupportcommunitiesandempowerresidentstotakeresponsibilityfor their environment so that people will be united by a strong sense of pride in their place.

We will have succeeded if:-Peopletakeprideintheirsurroundings.

- People feel safe.

- Our environment, natural habitats and built heritage are protected and enhanced.

-Wehavevibrantandwelcomingtowns,villages, neighbourhoods, and rural areas.

-Wehaveanefficientplanningprocessthatpromotes positive development and sustainable growth.


We will measure this by:- Residents who feel proud in their surroundings.

- UsageofandsatisfactionwithCouncilparksandpublicspaces.

- Achievement of Green Flag Accreditation across Council sites.

- Thelevelofstreetandenvironmentalcleanliness(i.e.lessgraffiti,litter,dogfoulingandfly-tipping).

- PerformanceintheCleanerNeighbourhood’sbenchmarkingreport.

- PerformanceagainsttheCouncil’squalitymanagementstandards.

- Thenumberofgroupsinvolvedinenhancingandimprovingtheir‘Place’.

- Recognition and awards which demonstrate pride in our place.

- ThenumberofEnvironmentalHealthinterventionsthatpromoteandenforcesafety.

- Thenumberofbuildingregulationinspections.

- Processing times for Building Control and Environmental Health services.

- Satisfaction with the provision of Building Control and Environmental Health services.

- People believing that Antrim and Newtownabbey is a safe place.

- A timely and effective response to emergency incidents.

- ThedevelopmentofaLocalBiodiversityActionPlan.

- PerformanceintheNIEnvironmentalBenchmarkingSurvey.

- TheretentionoftheEnvironmentalManagementStandardISO14001.

- Monitoring and where possible reducing the level of CO2 emissions and energy consumption for Council facilities.

- Compliance with Energy Performance of Building Directive.

- Thelevelofinvestmentinregenerationprojectsforourtowns,villagesandneighbourhoods.

- TheNIEAProtocolfortheCareoftheGovernmentHistoricEstateisusedasbestpractice guidance in the management of Council owned heritage assets.


- DevelopmentofaLocalDevelopmentPlanby2019.

- ThelevelofengagementandconsultationaroundtheLocalDevelopmentPlan.

- TheLocalDevelopmentPlanenableseconomicgrowthandunlocksdevelopmentopportunity to support tourism, entrepreneurship, innovation and employment.

- Processing times for Planning.

- ThepercentageofplanningappealsallowedagainsttheAuthority’sdecisiontorefuseplanning applications.

- Thelevelofnewhousingdevelopmentundertakenannuallyandensuringanamplesupply of land for housing development remains available.

- Thelevelofuptakeofeconomicdevelopmentlandandensuringanamplesupplyofland remains available.

- Level of investment, jobs and rates income generated through planning.


People


Our commitmentTobeanareawherepeoplechoosetolive,employerschoosetolocateandwhereresidentsenjoyahighqualityoflife.Throughourleisureprovisionandothercommitmentswewillcontinuetosupportinitiativestoimprovethehealthandwell-beingofourcitizens.TheCommunityPlanningprocesswillprovideavehicleforcollaborationandwearecommittedtoworkingwithourpartnerstostreamlineservicedeliveryandshareresources.

Aplacewhereourpeopleworktogethertoencourageacultureofequity,diversityandrespect.Wewillsupportandenrichtheknowledgeandskillsofthecommunityandvoluntarysectortoaddressdisadvantage and promote opportunities.

Our customers remain our highest priority and we will continue to improve the way we interact with them.Wearecommittedtoofferingresponsive,accessibleservices,deliveredinaconsistentandhighqualitymanner.Wewillstrivetoensuremoreofourservicesare‘digitalbydefault’sothatcustomers can self-serve a range of council services at a time and place that suits them. At the same time we will ensure that the most vulnerable in our community can still access our services in a way that suits their individual needs.

Wewillcontinuetomeetourrecyclingtargets,promotingwastepreventionandrecyclingandencouragingresidentstotakeresponsibilityformanagingtheirwasteinamoresustainable way.

We will have succeeded if:-WedeliverhighqualityCouncilservicesandimproveaccessfor

people, communities and businesses in the Borough.

-Thesupportweprovidewillleadtoamoreactive,healthyandempowered community.

-Communitiesandagenciesworktogethertoplananddeliverbetterservices, addressdisadvantageandimprovethequalityoflifeforeveryone.

- Our community is inclusive and supportive and encourages a culture of equity,diversityandrespect.


- Wecommunicateclearlywithourresidents,listentotheirfeedbackand respond to their needs. Customers increasingly use the Council’s digital platforms and can self-serve a wider range of council services.

- People choose to reuse or recycle their waste.

- Weachieveexcellenceincustomerandservicequalitystandardsand this will be recognised through accreditation schemes and awards.

We will measure this by:- Customersatisfactionwithtourism,leisure,parks,communityfacilities

and events.

- Level of engagement with residents.

- ThenumbertakingpartinCouncilrunhealthinitiatives.

- Usagelevelsoftourism,leisure,parksandcommunityfacilities.

- Funding awarded through Council leisure, arts, community and culture grants.

- ThevalueofreferralstotheAffordableWarmthprogramme.

- Provisionofsufficientburialspaceandappropriatealternatives.Wehaveengagedwithourcommunity,partnersandstakeholderstodevelop, deliver and review our Community Plan – “Love Living Here”.

- TheachievementofprioritygoalsandoutcomesidentifiedintheCommunity Plan.

- Number of clients supported through an advice service.

- Client satisfaction with advice service provision in the Borough.

- Value of benefits available as a result of advice service provided.

- Numbers participating in consultations and community engagement exercises.


- Residents who state that relations are good and the community is welcoming.

- ThenumberofservicestheCouncilprovidesforpeoplewith additional needs.

- Customer satisfaction with Council services.

- Customer satisfaction with how the Council communicates with them.

- Number of formal complaints and compliments received.

- Numberofrecordedvisits(hits)totheCouncil’scorporatewebsite during year.

- Number of social media followers.

- Number of online transactions.

- Customer satisfaction with digital services.

- Number of online services available.

- Thepercentageandamount(tonnage)ofmunicipalwaste collected that is sent for recycling.

- Thepercentageandamount(tonnage)ofmunicipalwaste going to landfill.

- CustomersatisfactionwiththeCouncil’sWasteandRecycling Service.

- ThenumberofCouncilAwards/Accreditationsforwhichthe Council has achieved or been shortlisted for.


Prosperity


Our commitmentWewillencourageandsupporteconomicgrowthinourBoroughtocreateavibrantandprosperouseconomy.Wewillsupportthestart-upofmorebusinesses,theexpansionofindigenousbusinessesandattractinvestmentthroughcollaboration.Wewilldelivereconomicgrowthbypromotingentrepreneurship,socialenterprise,innovationandinternationalisationandpromoteskillsdevelopmenttomeetthefutureneedsoflocalbusiness.

WewillmakeourBoroughmoreattractiveforourresidents,investorsandvisitorsthroughtheinvestmentin regeneration projects, maximising the tourism potential of our visitor attractions and arts and cultural offering.Wewillcontinuetobuildonthestrengthsofourareatoachieveeconomicprosperity.

We will have succeeded if:-Wehaveaworldclassinfrastructurewhichsupportstheexpansionofindigenousbusinesses, attracts investment and supports productivity, exports and business growth and acts as a centre of excellence for global companies.

-Wewillidentifyandsupportentrepreneursandhaveastrongcompetitivebusinessadvantage which sustains existing jobs and creates new employment opportunities.

-WehaveanattractivetourismofferandhavemaximisedthebenefitstoourBorough.

-Wehaveastrongartsandculturebrandwhichenhancestheimageandreputationof the Council.

Our leading-edge companies include:


We will measure this by:- NumberofpeopleassistedintoworkfromCounciloperated/fundedemployabilityandcareer

development programmes.

- Numberofbusinessesassistedtodevelop/expandtheiroperationsthroughCounciloperated/fundedprogrammes.

- Number of jobs promoted through business start-up activity.

- Number of social enterprises developed.

- Levels of employment in the Borough.

- Level of Invest NI support in the Borough and number of inward investor visits supported by the Council.

- Propertyvacancyratesinkeyemploymentlocations.

- Number of vat-registered businesses.

- TotalamountofgrantassistanceofferedthroughtheNIRuralDevelopmentProgramme (GROW)andassociatedjobscreated.

- Our Borough attracts visitors from all over the world.

- ThenumberofregionalandinternationaleventsattractedtoourBorough.

- Accommodation occupancy rates.

- Visitor spending in the Borough.

- Usageofcaravanparksandanalysisofwherevisitorscomefrom.

- Customersatisfactionwithourcaravanparks.

- Funding provided through grants and sponsorship for events.

- Satisfaction with Council run large scale events.

- Numbers attending theatre performances.

- Customer satisfaction with theatre performances and events.

- Numbers attending our Arts and Culture heritage sites.

- Overall satisfaction with Arts and Culture heritage sites.

- Income generated from conferencing facilities.


Performance


Our commitmentWewillbeaCouncilrecognisedforexcellenceingovernancebyusingabestpracticeapproachtoaccountabledecisionmakingsupportedbystrategicplanning.WewanttoensurethatasaCouncilwearefinanciallysustainableanddelivervalue for money and so we will review and refine our services to ensure that they are being delivered in an efficient

and effective way.

WeaimtobeaCouncilrenownedforexcellenceinservicedelivery.Wewilldothisbyensuringthatourcultureis constructive and supportive providing employees with opportunities to reach their potential whilst achieving

community outcomes.

We will have succeeded if:- Weareattheforefrontofgoodgovernance.TheCouncil’sdecisionmakingprocessisconductedinanopen

and transparent manner.

-Weareinnovativeandresultsfocused,aimingtomakethebestuseofresources availabletousandensure financial sustainability.

-Wedeliversavingsandimprovementprogrammesandembedleanprocessestoimproveservices.

-Wepromoteandsupportthewelfareofourstaff.

We will measure this by:-Ourfinancesaremanagedinaccordancewiththerequirementsofallrelevantlegislation.

-Annualaccountsandtheperformanceimprovementdutyreceiveanunqualifiedauditopinion.

-ThenumberofsubstantiatedbreachesbyCouncillorsoremployeesoftheirrespectiveCodesof Conduct.

- Achievement of governance accreditations.

-Wehavedeliveredservicesandcontrolledournetcostofserviceprovisionwithintheagreed annual budgets.

-Monitoringofpaymenttimescalesagainst10dayand30daytargets.Payment performancewillbepublishedquarterly.

Performance

- Benefits realised from improvement programmes across the Council.

- All employees participating in the Council’s business planning and performance review and development scheme.

- Employee engagement levels.

- ThenumberofCouncillorsandemployeesparticipating in training and days training.

- ThenumberofCouncillorsandemployeeswho receive professional development support.

- Satisfaction levels with development programmes delivered.

- Levels of staff absence and attendance.

- Thecontinueddevelopmentofpoliciestopromote health, safety and well-being.

- ThenumbersattendingHealthandWellbeingevents.

- Thenumberofmajorreportablehealthand safety incidents within the Council.


Antrim Civic Centre50 Stiles Way, Antrim BT41 2UBT 028 9446 3113

Mossley MillCarnmoney Road North, Newtownabbey BT36 5QAT 028 9034 0000

www.antrimandnewtownabbey.gov.uk

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corporate plan 2019-30 - newtownabbey borough council

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