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Employee Engagement:

“A Contact Sport”

Noel Hennessey

Senior Manager for Lean Integration EU & Asia

Lake Region Medical

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Employee Engagement:

Background

What do I mean by Employee Engagement ?

Why should we be bothered?

What can the organization do to increase it?

Share some personal experiences.

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Lake Region Medical / Integer: 2001 - Senior Mgr. Lean Integration E.U. / Asia

- Enterprise Excellence Director

- Production Manager

GlaxoSmithKline - Production Supervisor

3Com Technologies - Production Senior Supervisor

Measurex - Production Supervisor

Seagate - Production Senior Supervisor

Currently studying Doctorate in Business Administration through Waterford Institute of Technology

Became Shingo Examiner in 2014

Masters in Lean Operations through Cardiff University in 2007

Family: Married to Kathleen with two daughters; Amy & Vicky Granddad to Luke

Activities: Enjoy reading, film, walking and all sports

Noel Hennessey

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Employee engagement is about creating

opportunities for employees to connect with

their colleagues, managers and wider

organisation. It is also about creating an

environment where employees are

motivated to connect with their work and

really care about doing a good job … It is a

concept that places flexibility, change and

continuous improvement at the heart of

what it means to be an employee in the

twenty-first century workplace. MacLeod

and Clark (2009)

What is Employee Engagement?

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I know what is expected

of me at work

At work, I have the opportunity

to do what I do best every day

At work, my opinions seem

to count

I have the materials and equipment I

need to do my work right There is someone at work

who encourages my

development

My supervisor or someone at

work seems to care about me as

a person

This last year, I have had

opportunities at work to learn and

grow

This last six months, someone has

talked to me about my progress

The mission or purpose of my

company makes me feel my job is

important

I have a best friend at

work

How do you identify an engaged worker?

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Global Engagement Levels:

Source: 2006 World at Work Survey (86,000 Employees)

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Motivation: Four Emotional Drives:

There are four drives hardwired into our brains, the degree to which they

are satisfied directly affects our emotions and, by extension, our

behaviour.

Nohria, Groysberg & Lee (2008)

Drive:

Acquire

Bond

Comprehend

Defend

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Four Emotional Drives:

Drive: Primary Lever: Actions:

Acquire Reward System Competitive Pay Policy Link pay to performance Promote on merit Opportunity to achieve full potential

Bond Culture Value collaboration & teamwork Encourage sharing of best practice Create a community spirit Recognition Systems

Comprehend Job Design Make work meaningful (answer the why) Link daily work to corporate goals Job rotation Visual Management

Defend Performance Mgt System Setting Expectation Build trust Open culture Honest / regular communication Transparent policies

Note: All four drivers are required to create the full benefit for both the individual & organization.

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It’s the leaders responsibility to set the tone.

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David Brent “The Office”

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George Carpendale Engineer “Artist & Actor “

Terry Bates Toolmaker “Baker & Lean Guru”

Greg – Production Associate “Photographer”

Annette – Production Associate “Confectioner”

Carol – Production Associate “Musician”

Christine – Reg. Specialist “Supermum”

Think You Know Me? Think Again!

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“Let’s make it fun...”

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Focus on Behaviors not Results

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Incorporating Behaviours into Performance Appraisals

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Monthly Corporate SBR

Site Business Review

KEY BEHAVIOURS

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Human Resources Strategy Poster

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• Safety & 5S

• Quality Management

• Standard Work & TWI

• Problem Solving

• MRP

• Engagement

• Communication

• Recognition

• Training & Development

• Corp. Social Responsibility (CSR)

•PMR

•PPE, Hazard Checks, Near Misses

• SQC, Poke Yoke, Six Sigma

• T-cards, JBS, Leader Std Work

• A3, Rapid A3, DMAIC, 8D

• Kanban, VMI, MCP

• Internal VOC Survey

• Briefings, Town Halls, One-to-Ones

• Thank You Card, KBI, Shingo Circle

• Daily meetings, Action cards, TWI

• Charity, Sports & Social Club

•KPIs

Exceed out customers

expectations

Ensure product Quality

Control costs&

continually Improve

LAKE REGION MEDICAL VISION STATEMENT

“To fundamentally change the industry by accelerating medical device outsourcing resulting in increased levels of innovation in patient care.”

LAKE REGION MEDICAL MISSION STATEMENT

“To implement world class systems and processes for the design, manufacture and supply of minimally invasive solutions.”

PURPOSE OF COILWINDING IN LAKE REGION MEDICAL “To produce high quality coils in a safe working environment

which exceed our customers’ expectations and improve patient care.”

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Department Link to Site Strategy

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Thank You ***

ANY QUESTIONS?