Footer

User-centric open webservice

platformsA possible reference model

Footer

Business Model Transformation

User Driven Innovation

Internet of services

WIKIS

Blogs

Tagging

Instant Messaging

Google Mapping services

Google searches

Mashups

RssYouTube

Facebook

Linkedin

SkypeFlickr

Amazon

eBay

Footer

User-Centric User-Driven Open Innovation

Internet of Things

Web 2.0Internet of Services

Internet of services

WIKISBlogs

Tagging

Instant Messaging

Google Mapping services

Google searches

Mashups

RssYouTube

Facebook

Linkedin

SkypeFlickr

Amazon

eBay

Open Innovation

Business Model Transformation

User Driven Innovation

Footer

Platform as a Service (PaaS)

Software as a Service (SaaS)

Infrastructure as a Service (IaaS)

Fulfillment Web Service

Relational Database Service

Elastic Load

Balancing

Import/Export

Simple Notification

Service

Simple Queue Service

Virtual Private Cloud

CloudFront

Elastic Compute Cloud

SimpleDB

Elastic Block Store

CloudWatch

Flexible Payments Service

Simple Storage Service

Auto Scaling Elastic

Map Reduce

DevPay Alexa Top sites

Alexa web TRaffic

Footer

Life events

1. BIRTH

14. DEATH

2. EDUCATION

4. BUYING A CAR

8. GETTING DIVORCE

6. GETTING MARRIED

7. STARTING A BUSINESS

12. TRAVELLING ABROAD

10. MOVING

11. LOST MY WALLET

13. RETIREMENT

3. FINDING A JOB 5. BUYING A HOME

9. GOING TO THE HOSPITAL

Footer

Basic Citizen Public Services Life events

Income taxes: declaration, notification of assessment

Having a baby, finding a job, buying a car, buying a house, getting married, getting divorce, retirement

Job search services by labour offices Finding a job

Social security benefits Having a baby, finding a job

Personal documents: passport and driver’s license

Travelling abroad , Buying a car

Car registration (new, used, imported cars)

Buying a car

Application for building permission Buying a house

Declaration to the police (e.g. in case of theft)

Lost my wallet

Public libraries (availability of catalogues, search tools)

Education

Certificates (birth and marriage): request and delivery

Having a baby, getting married, getting divorce,

Enrolment in higher education/university Education

Announcement of moving (change of address)

Moving

Health related services (interactive advice on the availability of services in different hospitals; appointments for hospitals

Going to the hospital

Footer

Life events

1. HAVING A BABY

14. DEATH

2. EDUCATION

4. BUYING A CAR

8. GETTING DIVORCE

6. GETTING MARRIED

7. STARTING A BUSINESS

12. TRAVELLING ABROAD

10. MOVING

11. LOST MY WALLET

13. RETIREMENT

3. FINDING A JOB

5. BUYING A HOME

9. GOING TO THE HOSPITAL

Basic Citizen Public Services Life events

Income taxes: declaration, notification of assessment Having a baby, finding a job, buying a car, buying a house, getting married, getting divorce, retirement

Job search services by labour offices Finding a job

Social security benefits Having a baby, finding a job

Personal documents: passport and driver’s license Travelling abroad , Buying a car

Car registration (new, used, imported cars) Buying a car

Application for building permission Buying a house

Declaration to the police (e.g. in case of theft) Lost my wallet

Public libraries (availability of catalogues, search tools)

Education

Certificates (birth and marriage): request and delivery

Having a baby, getting married, getting divorce,

Enrolment in higher education/university Education

Announcement of moving (change of address) Moving

Health related services (interactive advice on the availability of services in different hospitals; appointments for hospitals

Going to the hospital

Footer

Footer age

Data size

Real world

Virtual world

eID

Pieces of DataContext

Information/Digital shadow/

eID

Footer

HOSPITALOBTAIN HOSPITAL

BITRH CERTIFICATE

REGISTER BABY IN THE REGISTER OFFICE

REGISTER OFFICE

REGISTER BABY IN THE SOCIAL SECURITY

SYSTEMSOCIAL

SECURITY

APPLY FOR BENEFITS TAX AGENCY

Footer

Social security number

birth certificate

HOSPITALOBTAIN HOSPITAL

BITRH CERTIFICATE

REGISTER BABY IN THE REGISTER OFFICE

REGISTER OFFICE

REGISTER BABY IN THE SOCIAL SECURITY

SYSTEMSOCIAL

SECURITY

APPLY FOR BENEFITS TAX AGENCY

Benefits

Hospital record

Footer

HOSPITAL

OBTAIN HOSPITAL BITRH CERTIFICATE

REGISTER BABY IN THE REGISTER OFFICE

REGISTER OFFICE

REGISTER BABY IN THE SOCIAL SECURITY

SYSTEM

SOCIAL SECURITY

APPLY FOR BENEFITS

TAX AGENCY

<<uses>>

<<uses>>

<<uses>>

Footer

HOSPITAL

REGISTER OFFICE

SOCIAL SECURITY

TAX AGENCY

Benefits

Social security number

birth certificate

Hospital record

Electronic Identity

Electronic Identity Management

Authentication

Authorization

PERSONAL DATA

Footer

User process

Services

Services Components

having a baby

OBTAIN HOSPITAL BITRH CERTIFICATE

REGISTER BABY IN THE REGISTER OFFICE

REGISTER BABY IN THE SOCIAL SECURITY

SYSTEMAPPLY FOR BENEFITS

Electronic identity

Personal data Privacy Manager

Trust

Footer

User process

Services

Services Components

having a baby

OBTAIN HOSPITAL BITRH CERTIFICATE

REGISTER BABY IN THE REGISTER OFFICE

REGISTER BABY IN THE SOCIAL SECURITY

SYSTEMAPPLY FOR BENEFITS

Electronic identity

Personal data Privacy Manager

Trust

Online Help Personalization

Footer

HOSPITAL

REGISTER OFFICE

SOCIAL SECURITY

TAX AGENCY

Benefits

Social security number

birth certificate

Hospital record

Electronic Identity

Electronic Identity Management

Authentication

Authorization

Personal Data

Footer

Electronic Identity

Electronic Identity ManagementAuthentication

Personal Data

Electronic Identity

?Tax agency

Authorization

casino

Electronic Identity

Casino?

Footer

User process

Services

Services Components

Going to school

look for a school

Apply for a school place

Look for opinions

Ask for financial help

Electronic Identity

Personal data

Pay

Context Information

Privacy Manager

Social Collaboration

Tools

Payment system

Electronic Invoicing

Electronic Signatures

DigitalTrust

Online Help Personalization

Searches

Tagging Spatial

Information

Footer

Footer

Educational data

Medical data

Financialdata

Personal data

Basic Personal data

…

Context Information

Footer

Patient

Shares hi/her medical data

Makes a diagnostic

Doctor

Asks for a specialist opinion

Fills patient’s medical record

Calls for medical attention

Receives telemonitoring

services

Medical professional

Makes research on medical data

Insurance Company

Reimburses money

Footer

User process

Services

Services Components

Patient Goes to hospital

Shares his/her medical data

calls for medical attention

Receives telemonitoring

services

Makes a diagnostic

Asks for a specialist opinion

Doctor treats patient

Fills patient’s medical record

Medical professional researches

Insurance reimburses money

Multichannel

Alerts and scheduling

Multilingualism

Mobility

Electronic Identity

Personal data

Context Information

Privacy Manager

Social Collaboration

Tools

Payment system

Electronic Invoicing

Electronic Signatures

DigitalTrust

Online Help Personalization

Searches

Tagging

Spatial Information

Notifications

Footer

Electronic Identity

Electronic Identity Management

Authentication

User Interests

TimeSocial

EnvironmentLocalization

Context InformationPersonal Data

Basic Personal data

Educational data

Medical data

Financialdata

Authorization

Privacy Management

Footer

Electronic Identity

Electronic Identity Management

Authentication

User Interests

TimeSocial

EnvironmentLocalization

Context InformationPersonal Data

Basic Personal data

Educational data

Medical data

Financialdata

Authorization

Privacy Management MEDICAL DATA•Name, birth date, residence and emergency contact

•Sex, Blood type

•Date of last physical examination

•Dates and results of tests and screenings

•Major illnesses and surgeries, with dates

•medication, dosages and duration of prescription

•Any allergies * Any chronic diseases

•Any history of illnesses in the family

•…

Footer

Payment

Privacy Management

Electronic Identity

Electronic Identity Management

Authentication

Authorization

Web 2.0 Tools

User InterestsTime

Social EnvironmentLocalization

Context InformationPersonal Data

Basic Personal data

Educational data

Medical data

Financialdata

MEDICAL DATA•Name, birth date, residence and emergency contact

•Sex, Blood type

•Date of last physical examination

•Dates and results of tests and screenings

•Major illnesses and surgeries, with dates

•medication, dosages and duration of prescription

•Any allergies * Any chronic diseases

•Any history of illnesses in the family

•…

Footer

smes Public services

European Policies Electronic Signatures

Electronic Invoicing System

companies

Send electronic invoice

Receive electronic invoice

e-invoicesSend/

Receive

e-invoicesStorage

e-invoicesSearches

e-invoicesCheck validity

Footer

Data

Add encrypted hash and public certificate

011101000101 Encrypt with private key

011101000101 Data

Hash function

011101000101

Private Key

Public Key

Public Key

Electronic Signed Data

Footer

Something you know, e.g. a password,

Something you are, e.g. biometric evidence

Something you have, e.g. a token, smart card

Cryptographic, e.g. pair of public and private keys, certificates

Unsecure and cheap

Secure but very expensive

Secure but expensive

Secure and not very expensive

Basic methods of performing authentication

Combination of the above (Two-Factor Authentication )

something you know and something you have

e.g. certificate on a smart card

Footer

Private Services

E Government services

USERID AND

PASSWORD

Bank services

CERTIFICATES SECURE DEVICESONE TIME

PASSWORDBIOMETRICS

DEVICES

SECURITY TOKEN SERVICE

tokenAUTHENTICATION AS A SERVICE

Footer

Search information

File applications

Gather documents

Packaging

Banks, credit cards companies, service providers

Purchase international Insurances

Notify

Plug and unplug services

Travel to new destination

Search regulations and laws

Way of living information

<<extends>>

<<extends>>

Obtain medical Records copy

Hire Removal firm

<<uses>>

Look for a place to stay

<<extends>>

School, employers, family and fiends

<<extends>>

Redirect mail

<<uses>>

Footer

Address Changer

Family

Friends

Employer

School

Doctor

Dentist

Bank

Electoral Register

Building Society

Credit Card Companies

Store Card Companies

Insurance Companies

Post Office

Gas Company

Water Company

Electricity Company

Telecom Company

Mobile Phone Company

Satellite/Cable Company

Insurance Office Council Tax Office

Driver Vehicle Licencing Agency

Vehicle Registration Certificate Motoring Organisations

Opticians

Publications

Subscriptions (Magazines, Charities etc)

Social security

Sports & Social Clubs

Professional Organisations

Footer

Tax status

Birthday

Income

NameAddress

Phone Number

Medical Records

Localization

Likes and Dislikes

Interests

School grades

Identity

Context informationIdentity’s View

Identity’s View

Identity’s View

Hospital School

Tax administration

Time

anonymous

Book store

Footer

Electronic Identity

Electronic Identity Management

Authentication

…Time Localization

Context InformationPersonal Data

Basic Personal data

Educational data

Medical data

…

Privacy Management

Document Store

Birth certificate

Marriage certificate

Resident certificate

…

Information Exchange

Authorization

•Data•Documents

Footer

Services Components

Multichannel

Alerts and scheduling

Multilingualism

Mobility

Electronic Identity

Personal data

Context Information

Privacy Manager

Social Collaboration

Tools

Payment system

Electronic Invoicing

Electronic Signatures

DigitalTrust

Online Help Personalization

Searches

Tagging

Spatial Information

Notifications

Document Store

Information Exchange

Address Manager

Footer

Action Space for Living Labs

User Involvement

EnthusiastsEarly Adopters

(Visionaries)

Mainstream Users

Public & Private research funding Seed Money

Venture Capital

Industry

BanksPre-Commercial Gap*

Chasm**

* MacDonald and Associates, 2004 ** Geoffrey A Moore: Crossing the Chasm, 1999

Fundamental Research

Applied Research

DemonstrationPiloting

Service & Product

DevelopmentMarket

Living Labs:

User-driven open innovation involving all relevant players

of the value network

Business-Citizens-Government Partnerships

Early Majority(Pragmatics)

Action space for Living Labs along the technology adaption cycle

Footer

entity

service

uses

Entity ServiceService-Service

Entity-Service

service

Entity Entity

offers

request

response

Footer

e-Identity Tagging Semantics Privacy Manager

Personal data Personalization Multichannel Digital Trust

Context information Electronic payment Multilingualism Notification

Electronic invoice E-accessibility

Electronic signatures On line help

Document Store Service and Information

Exchange Service

Searches

Address Manager

Geolocation

Notification

Alerts and scheduling

Mobility

Social Tools

Privacy Manager

Entity ServiceService-Service

Entity-Service

Footer

Services Component

Multichannel

Alerts and scheduling

Multilingualism

Mobility

Electronic Identity

Personal data

Context Information

Privacy Manager

Social Collaboration

Tools

Payment system

Electronic Invoicing Electronic

Signatures

DigitalTrust

Online Help

Personalization

Searches

Tagging

Spatial Information

Notifications

Document Store

Information Exchange

Address Manager

Footer

Internet of pages Internet of Things

Open Platforms

Internet of services

INNOVATION – A NON-STRUCTURED PROCESS

FROM END PRODUCT CAN NOT BEEN SEEN

THE COOKING PROCESS IN DETAILS:

BUT IT REQUIRES RIGHT INGREDIENTS,

ENERGY AND COOKING

LOCAL FLAVORING

People users

IdeasEnterprises

Openness in the

process

Local/Regional flavor

Leaders

The cooking pot (Living Labs)

THE FIRE:

Public – Private – Civic partnership

Creative commons

OPEN INNOVATION (METHOD)

OPEN INNOVATION (METHOD)

SCALABILITY

eSERVICES PLATFORM

SOCIETAL MODELS

BUSINESS MODELS

COMMUNITY (PEOPLE)

LIVING LABS

(ENVIRONMENT)

FUNCTIONALITIES

SECTORAL SETTINGS

PLURALISM

LINKING TO OTHER SITES