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5/7/2014 OnlineExpert.com® LMS

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GregoryLangley

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DESOTO -SCALLION- PERIOD3

Course: A+ MasterExam for Exam 220-802 A+ Practical ApplicationTestScoreResults:

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# þ/ý Question Type/Title/Question

1 ý Title: Fixing Printer Paper JamsQuestion: A printer is prone to paper jams. Which options represent possible solutions to the

problem? Choose all that apply.Question Type: Multiple Choice (Choose all that apply)

User Answer Correct Answer # Answer Key

ý A Reinstall the printer software

þ þ B Clean the inside of the printer

þ þ C Replace worn feeder mechanisms

D Spray water on the inside of the printer

2 ý Title: Using Key FobsQuestion: Which are examples of key fobs? Choose all that apply.Question Type: Multiple Choice (Choose all that apply)


þ A RSA token

ý B RFID badge

þ þ C Car keyless entry

þ þ D Rolling code generator

3 ý Title: The Meaning of Single Sign-OnQuestion: Which option describes the phrase, single sign-on?Question Type: Multiple Choice (Choose one)


A

A user can sign onto multiple networks with

a single keystroke

B A user can sign onto a network once andsign onto other resources one at a time

ý C A user cannot sign onto a network without asingle authentication prior to logging on

þ D A user can sign onto a network once andaccess all other areas requiringauthentication

4 ý Title: Other Uses for a MultimeterQuestion: Besides testing connectors, a multimeter can be used for which other purpose?Question Type: Multiple Choice (Choose one)


ý A Check ports

þ B Check voltage

C Check RAM speed D Check power-on self test

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5 ý Title: Windows Vista AppletsQuestion: In Windows Vista, which applet is used to view problems Windows has encountered and

check for possible solutions?Question Type: Multiple Choice (Choose one)

User Answer Correct Answer # Answer Key A Recovery B Troubleshooting Engine C Programs and Features

þ D Problem Reports and Solutions

6 ý Title: Causes of Slow Transfer SpeedsQuestion: A user notices that her laptop has slower data transfer rates than her desktop at the same

location. The technician explained that the farther the distance to the wireless point, theslower the transfer rate. Which term is used to represent this wireless activity?

Question Type: Multiple Choice (Choose one)

User Answer Correct Answer # Answer Key A Data rate signaling B Domain rate shifting

þ C Dynamic rate shifting

D Domain real signaling

7 ý Title: iPad Video Sync BasicsQuestion: In order to be able to sync video to the iPad, users must make sure to select the Sync

Movies check box at the top of the screen.Question Type: Flash Demo

Grade: Incorrect

# Step(s) 1 Click in the interface to begin the demo

2 Click the True button

8 ý Title: The Right PowerQuestion: Which tool can determine if the computer is getting the right power in all of the power

connectors?Question Type: Multiple Choice (Choose one)


þ A Multimeter

B POST card C Loopback plug D Power supply tester

9 ý Title: Internet Options ConnectionsQuestion: Users can make changes to which Internet and network settings from the Connections tab

within the Internet Options applet? Choose all that apply.Question Type: Multiple Choice (Choose all that apply)


þ A Connect to the Internet

þ B Local Area Network settings

C Enable SST tracking on the browser

þ D Dial-up and Virtual Private Network settings

E Initiate a non-specific collection of logicgates

10 ý Title: Task Manager Users TabQuestion: A local administrator wants to know how many users are connected to a computer. Which

options represent information displayed in the Users tab in the Task Manager? Choose allthat apply.

Question Type: Multiple Choice (Choose all that apply)


þ A Session

B Password

þ C User name

D Activity time



D Activity time

11 ý Title: Applying User ToolsQuestion: Which could be used if a user wishes to undo unwanted changes in a computer system?Question Type: Multiple Choice (Choose one)

User Answer Correct Answer # Answer Key A PC lockup

þ B System Restore

C Recovery Console D Emergency Repair Disk

12 ý Title: Using Basic DisksQuestion: Which are basic volumes supported by basic disks? Choose all that apply.Question Type: Multiple Choice (Choose all that apply)


þ A Logical drives

B RAID-5 volumes

þ C Primary partitions

þ D Extended partitions

13 ý Title: Common OS ProblemsQuestion: BSODs are usually caused by a hardware problem; however, the technician has

troubleshot all the hardware and found no problems. Which are some common causes ofBSODs due to the operating system? Choose all that apply.



þ A Corrupt .dll files

B Memory corruption C Malfunctioning motherboard

þ D Poorly written device drivers

14 ý Title: Windows Security Center ToolsQuestion: Which options represent Windows Security Center tools? Choose all that apply.Question Type: Multiple Choice (Choose all that apply)


þ A Internet Options

þ B Windows Update

þ C Windows Firewall

þ D Windows Defender

15 ý Title: Configuring an IP Address AutomaticallyQuestion: Which option represents the term describing an IP address for a computer that is set to

automatically get an IP address from the network server?Question Type: Multiple Choice (Choose one)

User Answer Correct Answer # Answer Key A Static IP B DHCP IP C Visual IP

þ D Dynamic IP

16 ý Title: Separate ApplicationQuestion: Which was used by Windows XP as a separate application but is now built into the

Network Center within Windows Vista and Windows 7?Question Type: Multiple Choice (Choose one)


þ A Network Setup Wizard

B Date and Time C Pen and Input Devices D Action Center



17 ý Title: WorkGroup ReviewQuestion: Which are true of workgroups? Choose all that apply.Question Type: Multiple Choice (Choose all that apply)

User Answer Correct Answer # Answer Key A Workgroups are protected with passwords

þ B No computer has control over anothercomputer

C Can be thousands of computers on oneworkgroup

þ D Computers must be on the same localnetwork or subnet

18 ý Title: Image Deployment BenefitsQuestion: Which are benefits of using image deployment? Choose all that apply.Question Type: Multiple Choice (Choose all that apply)

User Answer Correct Answer # Answer Key A Multiple shadow copies

þ B Duplicate many computers quickly

þ C Most flexible in manufacturing environment

þ D High amount of automated modification madeto the installed software

19 ý Title: Bad Video DriverQuestion: A technician has determined, by testing a theory, that the computer has a bad video driver.

Which would be the next step to fix the problem?Question Type: Multiple Choice (Choose one)

User Answer Correct Answer # Answer Key A Reinstall software B Reboot the computer C Replace the video driver

þ D Make a list of various ways to fix theproblem

20 ý Title: Reason for Quality of ServiceQuestion: Which option represents a reason to configure the quality of service option?


User Answer Correct Answer # Answer Key A Stop viruses B Listen to better music

þ C Prioritize network traffic

D Improve image quality on the Internet

21 ý Title: Printing in the Wrong ColorQuestion: A printer consistently prints in the wrong print color. Which option may be the cause of

printing in the wrong print color?Question Type: Multiple Choice (Choose one)

User Answer Correct Answer # Answer Key A Printer needs to be rebooted B Users are printing from the Internet

þ C Toner cartridges are in the wrong slots

D Printer has a paper jam in the feedercartridge

22 ý Title: Access Point PlacementQuestion: The best location to place an access point is __________.Question Type: Multiple Choice (Choose one)

User Answer Correct Answer # Answer Key A next to metal objects B next to water containers C directly under an access point

þ D close to the center of the area a user wantsto cover

23 ý Title: Mobile Device Parts



23 ý Title: Mobile Device PartsQuestion: Which option represents a typical procedure when a part on a tablet fails?Question Type: Multiple Choice (Choose one)

User Answer Correct Answer # Answer Key A Replace the part yourself B Dispose of the tablet properly

þ C Return the tablet to the manufacturer toreplace the tablet

D Return the tablet to the manufacturer toreplace the part

24 ý Title: Partition RecognitionQuestion: Basic hard drive partitions are which type of partition?Question Type: Multiple Choice (Choose one)

User Answer Correct Answer # Answer Key A Local B Dynamic

þ C Primary

D Excessive

25 ý Title: Network Boot Methods

Question: Which network boot method is mandated by PC99?Question Type: Multiple Choice (Choose one)


þ A PXE

B DVD C USB boot D Clean install

26 ý Title: DLL ToolQuestion: A user has received a DLL error message. Which tool can be used to determine if the DLL

was registered correctly?Question Type: Multiple Choice (Choose one)


þ A REGSVR32

B Event Viewer C Command Prompt D Automated System Recovery

27 ý Title: Fan IssuesQuestion: A user's fans are starting to make loud noises. Which would be the best course of action

to keep the computer from overheating?Question Type: Multiple Choice (Choose one)

User Answer Correct Answer # Answer Key A Oil fans

þ B Replace the fans

C Rig it so they continue to run

D If they are making noise, they are stillrunning; do nothing

28 ý Title: Viewing Hidden Files in Windows 7Question: A user believes his files have been hidden because of his recent virus infection. Which

Control Panel tool has a setting to unhide files?Question Type: Multiple Choice (Choose one)

User Answer Correct Answer # Answer Key A Display

þ B Folder Options

C Indexing Options D Backup and Restore

29 ý Title: Difference Between HomeGroup and WorkGroupQuestion: Which is a major difference between a HomeGroup and a WorkGroup?Question Type: Multiple Choice (Choose one)




User Answer Correct Answer # Answer Key A WorkGroups can handle more usage

B HomeGroups have better encryption of files

C HomeGroups have greater storage for sharedfiles

þ D WorkGroups have to explicitly share anythingthat needs to be shared

30 ý Title: Common ProblemQuestion: A user's computer continues to have problems. It has spontaneous shutdowns, devices

and services fail to start, and a BSOD keeps coming up. Which is the most likely cause ofall these errors?


User Answer Correct Answer # Answer Key A A virus

þ B Corrupt files

C Missing Ntldr D Unknown data files installed

31 ý Title: Using the Alternate IP AddressQuestion: Which option represents a reason a computer would use an alternate IP address instead of

one assigned by a network server?Question Type: Multiple Choice (Choose one)

User Answer Correct Answer # Answer Key A The computer is in a domain

B The network adapter prefers a static IPaddress

C The computer has a complicated computername

þ D The DHCP server is unavailable to assign anIP address

32 ý Title: Security LocksQuestion: Which locks can be used to implement physical security? Choose all that apply.Question Type: Multiple Choice (Choose all that apply)

User Answer Correct Answer # Answer Key A RFC locks

þ B Cabinet locks

þ C Building locks

þ D Equipment locks

33 ý Title: Understanding Operating SystemsQuestion: An operating system is software consisting of which elements? Choose all that apply.Question Type: Multiple Choice (Choose all that apply)


þ A Data

B Kernels C Insiders

þ D Programs

34 ý Title: Connect to a Remote ComputerQuestion: Use the drag and drop method to correctly order the steps to use Remote Desktop

Connection to connect to a remote computer.Question Type: Flash Demo

Grade: Incorrect

# Step(s) 1 Click in the interface to begin the demo 2 Drag Click the Start button to the first available space 3 Drag Click All Programs to the second available space 4 Drag Click Accessories to the third available space 5 Drag Click Remote Desktop Connection to the fourth available space



5 Drag Click Remote Desktop Connection to the fourth available space 6 Drag Enter IP address for remote computer to the fifth available space 7 Drag Enter user name and password to the sixth available space 8 Drag Click Connect to the seventh available space 9 Click the submit button

35 ý Title: Running Older VersionsQuestion: A user is running Windows 95. The user needs to do some repairs to the OS. Which repair

tool can be used to do these repairs?Question Type: Multiple Choice (Choose one)

User Answer Correct Answer # Answer Key A SFC

þ B Repair disc

C Maintenance kit D Compressed air

36 ý Title: Reasons to Change Default PasswordsQuestion: Which options represent a reason to change default passwords on computers and

devices? Choose all that apply.Question Type: Multiple Choice (Choose all that apply)


þ A Default passwords are easily guessed

þ B Default passwords can be researched

C Custom passwords are easily remembered

þ D Strong custom passwords are less likely tobe guessed

37 ý Title: Unrecognized DrivesQuestion: Which is the probable cause of an external drive or removable device not being recognized?Question Type: Multiple Choice (Choose one)

User Answer Correct Answer # Answer Key A Bad or failing CPU

þ B Device drivers are not installed

C Components are overheated or burning

D Power control circuitry on the motherboardcould have failed

38 ý Title: Functions of the Task ManagerQuestion: Which options represent functions under the Task Manager? Choose all that apply.Question Type: Multiple Choice (Choose all that apply)


þ A End Task

þ B End Process

þ C Monitor the CPU

D Suspend the CPU

þ E Disconnect a user

þ F Create a dump file

39 ý Title: Introducing the Run LineQuestion: Which option represents the Windows operating system which first included the Run line

or Search box?Question Type: Multiple Choice (Choose one)

User Answer Correct Answer # Answer Key A Windows 7 B Windows XP

þ C Windows Vista

D Windows Server 2008

40 ý Title: Identifying VirusesQuestion: Worms and Trojan horses are examples of viruses which may infect a user's computer.Question Type: True/False


þ 1 TRUE



þ 1 TRUE

2 FALSE

41 ý Title: Maintenance Kit for PrintersQuestion: A technician purchased a maintenance kit for a printer. The kit included a fuser assembly

and _________ components.


User Answer Correct Answer # Answer Key A extinct B unused

þ C replaceable

D unobtainable

42 ý Title: Troubleshooting Slow Internet ConnectionsQuestion: A user finds that his Internet connection is functioning properly, but Web pages are loading

slowly. Which options represent areas that may be contributing to the slow browserspeed? Choose all that apply.



þ A Multiple antivirus software

þ B Network card driver over 4 years old

C The computer is over 10 feet from the router

D Shared computer with several useraccounts

43 ý Title: Computer Data Sources and DSNQuestion: Which option represents the meaning of the acronym, DSN?Question Type: Multiple Choice (Choose one)


þ A Data Source Name

B Direct Source Network C Data Switched Network D Distributed Source Networks

44 ý Title: Steps to Overcome Compatibility ErrorQuestion: When a user gets a compatibility error, there is a process that can help to make it so an

application will still work. Using the drag and drop method, click the steps in the correctorder to accomplish this.

Question Type: Flash Demo

Grade: Incorrect

# Step(s) 1 Click in the interface to begin demo 2 Drag Right-click the executable to the first available position 3 Drag Click Properties to the second available position 4 Drag Click the Compatibility tab to the third available position

5 Drag Select the Run this program in compatibility mode for check box to thefourth available position

6 Drag Select a version of Windows from the drop-down list to the fifth availableposition

7 Click the submit button

45 ý Title: Full System Is FunctioningQuestion: After making sure that the full system is functioning properly, which should be done next?Question Type: Multiple Choice (Choose one)

User Answer Correct Answer # Answer Key A Create a solution B Determine the cause C Establish a plan of action

þ D Preventative measures should be taken

46 ý Title: Drive Formatting OptionsQuestion: Which options are file system formats that can be applied to a drive? Choose all that

apply.



apply.Question Type: Multiple Choice (Choose all that apply)


þ A FAT

þ B NTFS

þ C CDFS

D SATA

þ E FAT32

47 ý Title: Implementing an EmulatorQuestion: Which questions would be useful when implementing an emulator? Choose all that apply.Question Type: Multiple Choice (Choose all that apply)


þ A Is USB needed?

B Are DTCs needed?

þ C Is enhanced video needed?

þ D Does sound need to be accessed?

48 ý Title: Functions of DNSQuestion: Which option represents a main function of a DNS server?Question Type: Multiple Choice (Choose one)

User Answer Correct Answer # Answer Key A File server B Print server C Central management of IP addresses

þ D Translating computer names into IPaddresses

49 ý Title: Preventing Pop-up WindowsQuestion: While browsing the Internet with a popular browser, a user notices pop-up boxes. He wants

to stop unwelcomed advertisements. Which option represents troubleshooting techniquesthat may help remove pop-up windows? Choose all that apply.



þ A Delete cookies

þ B Clear the cache

C Open the Web page again

þ D Check pop-up blocker settings

50 ý Title: Account Controlling the ComputerQuestion: Which option represents the all-powerful account on a Windows computer?Question Type: Multiple Choice (Choose one)

User Answer Correct Answer # Answer Key A Weak user B Strong user

þ C Administrator

D Standard User

51 ý Title: Troubleshooting and the Effects of a VirusQuestion: A user notices strange activity on a computer. Which options represent effects of having a

virus installed on the computer? Choose all that apply.Question Type: Multiple Choice (Choose all that apply)


þ A Random noises

þ B Duplicated programs

þ C Changed file permissions

þ D Blocked antivirus Web sites

52 ý Title: Replaced by Wireless and WiredQuestion: Which type of connection is being replaced by wireless and wired high-speed connections?



Question: Which type of connection is being replaced by wireless and wired high-speed connections?Question Type: Multiple Choice (Choose one)

User Answer Correct Answer # Answer Key A VPN

þ B Dial-up

C WWAN D Remote connection

53 ý Title: Undoing ChangesQuestion: Which tool should be used to undo a change involving a hardware device before System

Restore is used?Question Type: Multiple Choice (Choose one)

User Answer Correct Answer # Answer Key A System Shred

þ B Driver Rollback

C Device Manager D Driver Properties

54 ý Title: Corrupt FilesQuestion: A technician is checking corrupted files. Which are some effects of corrupted files?

Choose all that apply.Question Type: Multiple Choice (Choose all that apply)


A Missing Boot.ini B Invalid boot disk

þ C Device fails to start

þ D Services fail to start

55 ý Title: Start ConfigurationQuestion: Which is needed to start configuring e-mail?Question Type: Multiple Choice (Choose one)

User Answer Correct Answer # Answer Key A Remote access

þ B Server address

C Exchange server D Appropriate PIN code

56 ý Title: Testing Connections over a NetworkQuestion: A network administrator is testing a new server. He knows the IP address and wants to

know if he can communicate with the server from a workstation. Using the commandprompt, which command would he use to send a small packet of data to the server to testthe connection?


User Answer Correct Answer # Answer Key A NET

þ B PING

C NETSTAT D IPCONFIG

57 ý Title: Printing Vertical LinesQuestion: A printer is marking vertical lines on every page. Which option represents a possible

solution to the problem?Question Type: Multiple Choice (Choose one)

User Answer Correct Answer # Answer Key A Drivers need to be updated

þ B Printer needs to be cleaned

C Paper tray need to be replaced D Feeder pulleys need to be washed

58 ý Title: Windows 7 CPU ToolQuestion: Which option represents the administrative tool that provides advanced system information

about the central processing unit?Question Type: Multiple Choice (Choose one)




User Answer Correct Answer # Answer Key A Services B iSCSI Initiator

þ C Performance Monitor

D Computer Management

59 ý Title: Shares on a Specific ComputerQuestion: Which option represents a folder on a local computer that a user has set to be shared?Question Type: Multiple Choice (Choose one)


þ A Local share

B System share C Network share D Unknown share

60 ý Title: Counterpart of Disk ManagementQuestion: Which command-line tool can be used to extend volumes, assign drive letters, and make a

partition active?Question Type: Multiple Choice (Choose one)

User Answer Correct Answer # Answer Key A CDDISK B CHKDSK C FORMAT

þ D DISKPART

61 ý Title: Incorrect Color PatternsQuestion: Which could be causes of incorrect color patterns? Choose all that apply.Question Type: Multiple Choice (Choose all that apply)


þ A Cable problems

þ B Driver problems

C Wireless problems D Software problems

62 ý Title: XP Mode for Older ProgramsQuestion: Which option represents the program needed to run XP mode on a Windows 7 Professional

computer?Question Type: Multiple Choice (Choose one)


A Virtual XP B Windows XPc

þ C Windows Virtual PC

D Windows Virtual XP

63 ý Title: Understanding Common SymptomsQuestion: Which is a common symptom for almost anything that a user can troubleshoot?Question Type: Multiple Choice (Choose one)


þ A BSOD

B Loud noise C Burning smell D System lockup

64 ý Title: Automatic UpdatesQuestion: Which options are available when configuring automatic updates using the Automatic

Updates dialog box in Windows XP? Choose all that apply.Question Type: Multiple Choice (Choose all that apply)


þ A Automatic

þ B Turn off Automatic Updates

Download updates and restart computer



C Download updates and restart computerautomatically

þ D Notify me but don't automatically download orinstall them

þ E Download updates for me, but let me choosewhen to install them

65 ý Title: Fans are WorkingQuestion: A user's computer is overheating, and the fans are still working. Which question should be

asked in order to continue troubleshooting?Question Type: Multiple Choice (Choose one)

User Answer Correct Answer # Answer Key A Is the BIOS functioning properly?

þ B Is the heat sink still attached to the CPU?

C Is there anything in the drives that should notbe?

D Is there enough power to run the fans fastenough?

66 ý Title: Types of GroupsQuestion: Which option represents a type of group found in Windows XP's security settings?Question Type: Multiple Choice (Choose one)

User Answer Correct Answer # Answer Key A Services

B Computer

þ C Power users

D Standard user

67 ý Title: Scanner TypesQuestion: Which option scans a user's eye for the color, shape, and texture of the rings and furrows

of the eye?Question Type: Multiple Choice (Choose one)

User Answer Correct Answer # Answer Key A Iris scanner B Pupil scanner

þ C Retina scanner

D Optical scanner

68 ý Title: RAID ArraysQuestion: Which type of RAID array means striping?Question Type: Multiple Choice (Choose one)


þ A RAID 0

B RAID 5 C RAID 7 D RAID 10

69 ý Title: Change of Security CenterQuestion: Windows XP and Windows Vista had an applet called Security Center. Windows 7 has

combined this with other options. Which is this now called in Windows 7?Question Type: Multiple Choice (Choose one)

User Answer Correct Answer # Answer Key A Main Center

þ B Action Center

C Policing Center D Manager Center

70 ý Title: Internet Options SecurityQuestion: Click, in the correct order, the steps to access the Internet Explorer Security settings.Question Type: Flash Demo

Grade: Incorrect

# Step(s) 1 Click in the interface to begin the demo



1 Click in the interface to begin the demo 2 Select the Click the Start button check box 3 Select the In the Search box, type: Internet Explorer check box 4 Select the Click Internet Explorer check box 5 Select the Click the Tools menu check box 6 Select the Click Internet Options check box

7 Select the Click the Security tab check box 8 Click the Submit button

71 ý Title: Copying a Folder With Permissions in NTFSQuestion: A user wants to make a copy of a folder. Which option best represents the effect on

permissions when making a copy of the folder on the same partition?Question Type: Multiple Choice (Choose one)

User Answer Correct Answer # Answer Key A The folder will drop all permissions B The folder will keep its permissions

þ C The folder will inherit the permissions of thedestination folder

D The folder will change the permissions of theparent folder

72 ý Title: Virus SymptomsQuestion: Which are typical symptoms of viruses? Choose all that apply.Question Type: Multiple Choice (Choose all that apply)

User Answer Correct Answer # Answer Key A Rogue boot disks

þ B Display or print distortion

þ C Computer locks up frequently

þ D Computer runs slower than usual

73 ý Title: Run FIXBOOTQuestion: A user has run FIXBOOT, but there are problems with the Master Boot Record. Which

repair tool can be run in collation with FIXBOOT?Question Type: Multiple Choice (Choose one)

User Answer Correct Answer # Answer Key A FIXCDC

þ B FIXMBR

C FIXTOOL D FIXRECORD

74 ý Title: PXE ReviewQuestion: PXE stands for which option?Question Type: Multiple Choice (Choose one)

User Answer Correct Answer # Answer Key A Port Extension Emitter B Protocol Exchange Error C Packet Exchange Eraser

þ D Preboot Execution Environment

75 ý Title: Solid-State DevicesQuestion: Which options represent advantages of an HDD over an SSD? Choose all that apply.Question Type: Multiple Choice (Choose all that apply)


þ A Mobile Device Hardware

B Computers boot faster with HDDs

þ C HDDs typically provide more storage thanSSDs

D HDDs have faster read/write speeds thanSSDs

76 ý Title: Repair Tools for OSQuestion: A user is having problems with an OS. Which repair tools should a technician be familiar

with to fix OS problems? Choose all that apply.






þ A FIXMBR

þ B Regedit

þ C DEFRAG

D Maintenance kit

þ E Command Prompt

þ F Emergency repair disks

77 ý Title: Wireless Connectivity Dead SpotsQuestion: A user cannot connect to the wireless connection in a certain part of the office. Which

option represents the term for a spot of the network that does not offer a connection?Question Type: Multiple Choice (Choose one)

User Answer Correct Answer # Answer Key A RF hole B RF pothole

þ C RF shadow

D RF sunspot

78 ý Title: Disassembly of a Laptop and Organizing PartsQuestion: A technician is disassembling several laptops. Which option demonstrates good practice

with regards to organizing parts? Choose all that apply.Question Type: Multiple Choice (Choose all that apply)

User Answer Correct Answer # Answer Key A Use spray paint to mark parts B Put all parts in one bin as a central location

þ C Use plastic bins to keep parts sorted neatly

þ D Use plastic bags to keep parts sortedneatly

79 ý Title: Understanding RootkitsQuestion: A rootkit is a malware program that targets which elements? Choose all that apply.Question Type: Multiple Choice (Choose all that apply)


þ A BIOS

þ B Kernel

C Data PINs

þ D Hypervisor

þ E Boot loader

F Data backups

þ G Applications on a PC

80 ý Title: Best AnalogyQuestion: Which would be the best analogy for FAT?Question Type: Multiple Choice (Choose one)

User Answer Correct Answer # Answer Key A A partition that finds bad files B Frequently asked technical questions

C Memory used to store information in thevarious drives

þ D A card catalog that keeps track of whichsectors store the various parts of a file

81 ý Title: Network Adapter Installing OSQuestion: What installation environment allows the computer to turn on, access the network, and

begin installing an operating system?Question Type: Multiple Choice (Choose one)

User Answer Correct Answer # Answer Key A HCL B GUI

þ C PXE

D USB



82 ý Title: Booting SystemsQuestion: Which option may be used to boot Windows 2000, Windows XP, or Windows Vista?Question Type: Multiple Choice (Choose one)

User Answer Correct Answer # Answer Key A Aero

þ B DVD disc

C ReadyBoost D Windows Firewall

83 ý Title: The Default Administrative ShareQuestion: Which options represent characteristics of a default administrative share? Choose all that

apply.Question Type: Multiple Choice (Choose all that apply)


þ A It is hidden

þ B It allows access to administrators only

C It is only accessible through System Tools

D It is only accessible through IndexingOptions

84 ý Title: Automatic Boot to Safe ModeQuestion: When a computer automatically boots to safe mode, which has the computer discovered?Question Type: Multiple Choice (Choose one)

User Answer Correct Answer # Answer Key A The password was incorrect

þ B It is unable to boot in normal mode

C That antimalware is malfunctioning

D There is someone using brute force to getinformation from the computer

85 ý Title: General TabQuestion: Which changes may a user perform from the General Tab in the Internet Options applet?



þ A Set Accessibility options

þ B Delete stored information about Web sitesvisited

C Adjust the level of security set for the Internetzone

þ D Change how temporary Internet files are usedand how long browsing history is saved

þ E Replace the current home page with thedefault one that was used when the user firstinstalled Internet Explorer

86 ý Title: Improve Boot ProcessQuestion: A user is having difficulties when booting the operating system. Which tool can be used to

change the boot process and improve it?Question Type: Multiple Choice (Choose one)


þ A Msconfig.exe

B Event Viewer C Command Prompt D Emergency repair disk

87 ý Title: Created within Extended PartitionsQuestion: Which can be created in extended partitions?Question Type: Multiple Choice (Choose one)

User Answer Correct Answer # Answer Key A MBRs B Partition table



B Partition table C Active stores

þ D Logical drives

88 ý Title: Reasons to Disable the Autorun FeatureQuestion: Which option represents a reason to disable the Autorun feature?Question Type: Multiple Choice (Choose one)

User Answer Correct Answer # Answer Key A Install the RSTs B Load record DVD software C Determine the associated applications

þ D Stop potential malware from launching

89 ý Title: Using the Event ViewerQuestion: How could the event viewer be useful when solving security issues?Question Type: Multiple Choice (Choose one)

User Answer Correct Answer # Answer Key A To set up a preboot interface B To detect boot sector viruses C To facilitate secure Web browsing

þ D To analyze when a problem occurred

90 ý Title: Older Computers OverheatingQuestion: In which way do older computers show that they are overheating?Question Type: Multiple Choice (Choose one)


þ A System lockups

B Continuous reboots C Blank screen bootups D BIOS time and settings resets

91 ý Title: Using External EnclosuresQuestion: Which is the function of an external enclosure?Question Type: Multiple Choice (Choose one)


þ A Test a drive

B Protect from dust C Temperature regulation D Improve network capabilities

92 ý Title: Motherboard FailureQuestion: Which would be an indication that the motherboard has failed?Question Type: Multiple Choice (Choose one)

User Answer Correct Answer # Answer Key A No power B Devices fail intermittently C Attempts to boot to the incorrect device

þ D Fans work, but there is no power to otherdevices

93 ý Title: Queries DNS Servers

Question: NSLOOKUP queries DNS servers to find which type of details?Question Type: Multiple Choice (Choose one)

User Answer Correct Answer # Answer Key A Latency times B Router names

þ C IP address of hosts

D Mapped network drives

94 ý Title: Least Used SecurityQuestion: Which is the least used access security option?Question Type: Multiple Choice (Choose one)





þ A Voice locks

B Movement locks C Passcode locks D Failed login attempts restrictions

95 ý Title: Troubleshooting DrivesQuestion: Which action may be taken to help pinpoint the problem when a drive is not recognized?Question Type: Multiple Choice (Choose one)

User Answer Correct Answer # Answer Key A Check indicator lights B Test the power supply

C Loop reboot indicators with a single POSTcode

þ D Take the drive out of the system and put it inanother system

96 ý Title: Troubleshooting Slow PC PerformanceQuestion: A user feels her computer has been slower than usual and wants to discover the reasons

for the poor performance. Which options represent actions she can take to troubleshootthe PC? Choose all that apply.


User Answer Correct Answer # Answer Key A Delete newly installed application folders

þ B Check settings on installed antivirussoftware

þ C Check for unnecessary services running inthe background

þ D Check for processes using the highestamount of CPU resources

97 ý Title: Accessing Display SettingsQuestion: Use the drag and drop method to correctly order the steps to open the Display Settings

applet in the Control Panel category view in Windows 7.Question Type: Flash Demo

Grade: Incorrect

# Step(s) 1 Click in the interface to begin the demo 2 Drag Click the Start button to the first available position 3 Drag Click Control Panel to the second available position 4 Drag Click Appearance and Personalization to the third available position 5 Drag Click Personalization to the fourth available position 6 Drag Click Display Settings to the fifth available position 7 Click the submit button

98 ý Title: Changing File AttributesQuestion: Which option represents the action used to change file attributes on a file?Question Type: Multiple Choice (Choose one)

User Answer Correct Answer # Answer Key A Open the file in safe mode

B Right-click on the file and select the attributecheck box

þ C Right-click on the folder, click Properties,and select an attribute check box

D Open the file in an application and save aswith a different name

99 ý Title: Common ReasonQuestion: Which is the most common reason for unexpected shutdowns?Question Type: Multiple Choice (Choose one)


þ A Heat

B Viruses C Corrupted drivers



C Corrupted drivers D Broken motherboard

100 ý Title: Create an Extended PartitionQuestion: A user wants to know how to create an extended partition on a computer running Windows

XP. Use the drag and drop method to correctly order the steps that will create an extendedpartition from the Disk Management snap-in.

Question Type: Flash Demo

Grade: Incorrect

# Step(s) 1 Click in the interface to begin the demo 2 Drag Right-click on disk's unallocated space to the first available position 3 Drag Click New Partition to the second available position 4 Drag Click Next to the third available position 5 Drag Click Select Extended Partition to the fourth available position 6 Drag Click Next to the fifth available position

7 Drag Click Select amount of unallocated space desired to the sixth availableposition

8 Drag Click Next to the seventh available position

9 Drag Click Finish to the eighth available position 10 Click the submit button

101 ý Title: Troubleshooting ToolQuestion: A technician is troubleshooting the operating system. Which is a tool that can be used for

troubleshooting in Windows?Question Type: Multiple Choice (Choose one)

User Answer Correct Answer # Answer Key A SFC B Event Viewer

þ C Command Prompt

D Automated System Recovery

102 ý Title: Layout OptionQuestion: In which part of the Folder Options panel would a user find the layout options for displaying

folders?Question Type: Multiple Choice (Choose one)


þ A View tab

B Search tab C General tab D Security tab

103 ý Title: Shows ProgramsQuestion: Which tab within the System Configuration dialog box shows that applications are starting

up automatically?Question Type: Multiple Choice (Choose one)

User Answer Correct Answer # Answer Key A Boot B Tools

þ C Startup

D Services

104 ý Title: Clean Install BenefitsQuestion: Which are benefits of using a clean install? Choose all that apply.Question Type: Multiple Choice (Choose all that apply)

User Answer Correct Answer # Answer Key A Retrieve old data

þ B Eliminate all viruses

þ C Resolve frequent crashes

þ D Resolve running sluggishly

105 ý Title: Permissions of the XP Power UserQuestion: Which options represent permissions of a power user on a Windows XP computer?

Choose all that apply.



Choose all that apply.


User Answer Correct Answer # Answer Key A Set password policies

þ B Run legacy applications

þ C Stop and start some services

þ D Install programs that do not effect the OS

106 ý Title: Reasons to Send Power Over EthernetQuestion: Which options represent devices which would most benefit from Power over Ethernet?


User Answer Correct Answer # Answer Key A Servers

þ B Access points

þ C Wireless devices

D Network adapters

107 ý Title: Mobile Device Screen CalibrationQuestion: Which option represents the best reason to calibrate a mobile device screen?Question Type: Multiple Choice (Choose one)

User Answer Correct Answer # Answer Key A To clear settings that interfere with 3G B To correct errors with voice command calls

C To synchronize e-mail from the networkcarrier

þ D To set up screens for best touchresponsiveness

108 ý Title: Remote Configuration and Run Line UtilitiesQuestion: An administrator wants to connect to a remote computer. She knows the name of the

computer and has administrative rights. Which option represents the command that willconnect her to the remote computer?


User Answer Correct Answer # Answer Key A Mmc

þ B Mstsc

C Apps.msc D Services.msc

109 ý Title: Installation TypesQuestion: Which installation type is an installation of an operating system on a hard drive which has

been totally erased?Question Type: Multiple Choice (Choose one)

User Answer Correct Answer # Answer Key A Blank installation

þ B Clean installation

C Unattended installation D Remote network installation

110 ý Title: Types of Data SourcesQuestion: Which options represent types of data sources configured in the Data Sources (ODBC)

tool, which can be accessed through Administrative Tools? Choose all that apply.Question Type: Multiple Choice (Choose all that apply)


þ A File DSN

B Auto DSN

þ C User DSN

þ D System DSN

111 ý Title: Important Before ChangesQuestion: Which is an important thing to do before making changes while troubleshooting? Choose



ýQuestion: Which is an important thing to do before making changes while troubleshooting? Choose

all that apply.Question Type: Multiple Choice (Choose all that apply)


þ A Document findings

þ B Back up critical data

C Turn off system power

þ D Ensure safety from electrical shock

112 ý Title: Many CommandsQuestion: Which command tools are better when a user needs to copy using many different

commands? Choose all that apply.Question Type: Multiple Choice (Choose all that apply)

User Answer Correct Answer # Answer Key A COPY B FDISK

þ C XCOPY

þ D ROBOCOPY

113 ý Title: Preventing MalwareQuestion: Which are preventative strategies users can use to avoid malware? Choose all that apply.Question Type: Multiple Choice (Choose all that apply)


þ A Only access sites believed to be safe

þ B Only download programs from reputable Websites

þ C To close a window, press ALT+F4 instead ofOK or Agree

þ D Be careful of e-mails with links todownloadable software

E Watch for ghost images or garbledcharacters on Web pages

114 ý Title: Troubleshoot a BSODQuestion: A user has experienced a BSOD. Which areas should a technician troubleshoot first?



þ A CPU failure

B Power failure

þ C Memory failure

þ D Motherboard failure

115 ý Title: Understanding Trojan HorsesQuestion: Trojan horses are __________ programs that cause undesired outcomes. The user is

typically unaware that the program will have undesirable results.Question Type: Multiple Choice (Choose one)

User Answer Correct Answer # Answer Key A kernel B helpful C complete

þ D freestanding

116 ý Title: Find Add/Remove AppletQuestion: A user would like to configure and remove applications on a Windows XP system. To which

area in the Start menu would the user go to find the Add/Remove Programs applet?Question Type: Multiple Choice (Choose one)


þ A Control Panel

B Help and Support C Printer and Faxes D Recent Documents



117 ý Title: Configure HandwritingQuestion: A user has Windows Vista. Which is the utility needed to configure handwriting

recognition?Question Type: Multiple Choice (Choose one)

User Answer Correct Answer # Answer Key A Printer

þ B Tablet PC Settings

C Pen and Input Devices D Problem Ports and Solutions

118 ý Title: SynchronizationQuestion: Which are types of data that can be synchronized? Choose all that apply.Question Type: Multiple Choice (Choose all that apply)


þ A Music

þ B E-mail

þ C Videos

þ D Pictures

þ E Contacts

þ F Programs

119 ý Title: Definitions of Added CodeQuestion: Which is a piece of code added to software in order to fix security vulnerabilities, especially

as a temporary correction between two versions of the same software?Question Type: Multiple Choice (Choose one)


þ A Patch

B Program C Exchange D Installation

120 ý Title: Share Permissions with NTFS PermissionsQuestion: Which option represents a method of allowing access to a file after NTFS permissions are

set to Deny?Question Type: Multiple Choice (Choose one)

User Answer Correct Answer # Answer Key A Create a new share that allows full access

þ B Change permissions in NTFS settings toAllow

C Change the parent share permissions toAllow full access

D Change the parent share permissions toNever deny access

121 ý Title: Choosing Home, Work, or PublicQuestion: When choosing between the home, work, or public network settings, which is affected by

the choice made?Question Type: Multiple Choice (Choose one)


þ A Firewall profile

B Controlled settings C Network card properties D Exceptions to the network

122 ý Title: Problem ReportsQuestion: Windows Vista Control Panel contains the Problem Reports and Solutions applet. Which

has this been changed to in Windows 7?Question Type: Multiple Choice (Choose one)

User Answer Correct Answer # Answer Key A Hardware Wizard B Backup and Restore

þ C Troubleshooting Engine



þ C Troubleshooting Engine

D Automatic Updates for Windows

123 ý Title: Mobile Devices VarietyQuestion: Which options represent devices classified as mobile devices? Choose all that apply.Question Type: Multiple Choice (Choose all that apply)


þ A iPad

B iMac

þ C Laptops

þ D Netbooks

124 ý Title: Locating IRQs in Device ManagerQuestion: A user wants to check the IRQ of a network card. With the Device Manager open, click the

steps, in the correct order, to view the network adapter's IRQ.Question Type: Flash Demo

Grade: Incorrect

# Step(s)

1 Click in the interface to begin the demo 2 Select the Click the arrow to expand Network adapters check box 3 Select the Double-click on the specific network adapter check box 4 Select the Click on the Resources tab check box 5 Select the Scroll until the IRQ address is visible check box 6 Click the Submit button

125 ý Title: Error Fixed After RestartQuestion: A user had several errors with the operating system, but when the computer was shut

down and restarted, the problems were fixed. Which tool was able to accomplish this?Question Type: Multiple Choice (Choose one)

User Answer Correct Answer # Answer Key A Repair Disk B REGSVR32 C Preinstallation environment

þ D Automated System Recovery

126 ý Title: The CHKDSK CommandQuestion: The CHKDSK command is used to search which types of disks? Choose all that apply.



þ A FAT

B RFID

þ C NTFS

D RSA disks

127 ý Title: Checking Logical ErrorsQuestion: Which was the original tool used by Microsoft for checking logical errors?Question Type: Multiple Choice (Choose one)

User Answer Correct Answer # Answer Key A CHKERR

þ B CHKDSK

C LOGCHK D SCANDISK

128 ý Title: Upgrading to Windows 7Question: Which option represents the OS upgrade path that will preserve files in My Documents?Question Type: Multiple Choice (Choose one)

User Answer Correct Answer # Answer Key A Windows Vista 32-bit to Windows 7 64-bit B Windows Vista 32-bit to Windows 7 64-bit

C Windows Vista Home to Windows 7Professional

þ D Windows Vista Ultimate upgrade to Windows7 Ultimate



þ D 7 Ultimate

129 ý Title: Difficulty With Word FilesQuestion: A user is having difficulty opening a Word file. The technician has determined that the file is

not corrupted. Which is another reason for this error?Question Type: Multiple Choice (Choose one)

User Answer Correct Answer # Answer Key A The path is invalid

þ B The file is mislabeled

C The boot was incomplete D Word has become distorted

130 ý Title: Stop Error CodeQuestion: A technician is trying to figure out why a computer has displayed a BSOD. In order to find

out more information about what caused the problem, which would be the best place for thetechnician to search for the stop code error message from the BSOD?


User Answer Correct Answer # Answer Key A Google search B OS documentation

þ C Microsoft's Web site

D Company documentation of past problems

131 ý Title: New Text File PermissionsQuestion: Which option best describes the effect of creating a text file in a folder with NTFS

permissions set?Question Type: Multiple Choice (Choose one)

User Answer Correct Answer # Answer Key A Text files do not retain permissions settings

þ B The created file will have the permissions ofthe parent folder

C The created file will have no permissions set,and a new folder will be added

D The file will use the same permissions as thelast file created on the computer

132 ý Title: Preventing Hijacked E-Mail AccountsQuestion: Which options represent reasons an e-mail address and account login information could be

hijacked? Choose all that apply.Question Type: Multiple Choice (Choose all that apply)

User Answer Correct Answer # Answer Key A Password is a number

þ B Password was too simple

þ C Password is the same on many sites

þ D E-mail left logged in on a public computer

133 ý Title: Phishing ExplainedQuestion: Phishing is the act of trying to get people to give which types of information? Choose all

that apply.Question Type: Multiple Choice (Choose all that apply)

User Answer Correct Answer # Answer Key A Kernels B Data PINs

þ C Passwords

þ D Usernames

E Hypervisors

134 ý Title: Installation IssuesQuestion: Which installation method has problems when the default Driver Signing setting is Warn?Question Type: Multiple Choice (Choose one)

User Answer Correct Answer # Answer Key A Clean install B Standard installation



B Standard installation

þ C Unattended installation

D Remote network installation

135 ý Title: Faxing and Scanning with Windows VistaQuestion: Which options represent editions of Windows Vista that support scanning, faxing, and

receiving documents with Windows Fax and Scan? Choose all that apply.Question Type: Multiple Choice (Choose all that apply)


þ A Ultimate

þ B Business

C Home Basic D Home Premium

136 ý Title: Applet for SetupQuestion: Which applet is used to set up the network types?Question Type: Multiple Choice (Choose one)

User Answer Correct Answer # Answer Key A Network B PowerShell

þ C Control Panel

D Command Prompt

137 ý Title: Parts of Folder OptionsQuestion: In general, which are options to change or customize in a folder? Choose all that apply.Question Type: Multiple Choice (Choose all that apply)


þ A Layout

þ B Sharing

C Performance

þ D Hide extensions

138 ý Title: Enforcing Access to Denied FilesQuestion: A local administrator wants to ensure certain folders are protected from other users on the

computer. After right-clicking on the folder and clicking Properties, which tab controls howthe users can modify the folder and its contents?


User Answer Correct Answer # Answer Key A Access B General

þ C Security

D Previous versions

139 ý Title: Locating Remote and Foreign Network AddressesQuestion: A network administrator notices isolated bottlenecking on certain ports of the network.

Using the command prompt, which command would she use to discover local and foreignnetwork addresses?


User Answer Correct Answer # Answer Key A DELTREE

þ B NETSTAT

C SCHTASKS D POWERCFG

140 ý Title: Loading an OSQuestion: Which is used by a computer to load an operating system during the boot process?Question Type: Multiple Choice (Choose one)

User Answer Correct Answer # Answer Key A BIOS B Multimeter

þ C Boot device

D POST tester



D POST tester

141 ý Title: Booting from a Hard Drive PartitionQuestion: To boot an operating system from the hard drive, a user must have which type of

partitioning?Question Type: Multiple Choice (Choose one)

User Answer Correct Answer # Answer Key A Logical partitioning B Dynamic partioning

þ C Primary partitioning

D Extended partitioning

142 ý Title: End Connectors on a CableQuestion: A technician is making custom-sized Ethernet cables. Which tool would she probably use

to fix the plastic connectors to the ends of the cable?Question Type: Multiple Choice (Choose one)


þ A Crimper

B Ball peen C Kevlar shear D Swaging tool

143 ý Title: Computer AssistanceQuestion: Which can be used to get assistance with a computer problem?Question Type: Multiple Choice (Choose one)

User Answer Correct Answer # Answer Key A Varied assistance

þ B Remote assistance

C Distance assistance

D Established assistance

144 ý Title: FAT AcronymQuestion: Which does the acronym, FAT, represent?Question Type: Multiple Choice (Choose one)

User Answer Correct Answer # Answer Key A Filter actual time B Finder autotrace

þ C File allocation table

D Folder adjusting tracking

145 ý Title: More Volume for Drive CQuestion: Which would be the best option if a user would like to mount more drives to the system

without assigning a drive letter to each drive?Question Type: Multiple Choice (Choose one)

User Answer Correct Answer # Answer Key A Use RAID to increase the volume

þ B Create a mount point within drive C

C Create an array with a striped volume D Replace with a newer and bigger drive

146 ý Title: Windows 7 Guest Account PropertiesQuestion: Which option represents the default setting of the guest account on a Windows 7

computer?


User Answer Correct Answer # Answer Key A Active B Hidden

þ C Disabled

D Unrestricted

147 ý Title: Solid-State Hard DrivesQuestion: Which option represents the biggest advantage of SSDs over HDDs?



Question: Which option represents the biggest advantage of SSDs over HDDs?Question Type: Multiple Choice (Choose one)

User Answer Correct Answer # Answer Key A HDDs cost less than SSDs B SSDs require less power than HDDs C SSDs have larger footprints than HDDs

þ D SSDs have faster read/write speeds thanHDDs

148 ý Title: Backup StrategiesQuestion: Which is the most common backup strategy employed today?Question Type: Multiple Choice (Choose one)

User Answer Correct Answer # Answer Key A Daily B Incremental C Optical Disk Restore

þ D Grandfather-father-son

149 ý Title: Documentation ImportanceQuestion: In which ways is the documentation of troubleshooting important? Choose all that apply.Question Type: Multiple Choice (Choose all that apply)


þ A Gives closure and solidifies the solution

B So that historians know what happened C Shows how the technician has improved

þ D Fix problems faster and protects all partiesinvolved

150 ý Title: Windows FirewallQuestion: An administrator wants to check his/her local firewall settings on his/her Windows 7

computer. Which words could he/she enter into the Search box to locate the WindowsFirewall settings? Choose all that apply.


User Answer Correct Answer # Answer Key A Access

þ B Security

C Network

þ D Windows Firewall

151 ý Title: Task Manager Performance TabQuestion: A user cannot open an application and opens the Performance tab in the Task Manager to

view monitored aspects of the system. Which options represent aspects of the systemmonitored under the Performance tab? Choose all that apply.



þ A Memory

þ B CPU Usage

þ C Kernel Memory

D Network traffic

152 ý Title: Displaying Driver Information Using the Run LineQuestion: An administrator wants to see the system driver information on a computer. Which option

represents the command he can use to view system information?Question Type: Multiple Choice (Choose one)

User Answer Correct Answer # Answer Key A Mmc B Services

C Sysview

þ D Msinfo32

153 ý Title: FAT16 ReviewQuestion: The FAT16 file system can store files with names containing up to how many alphanumeric



Question: The FAT16 file system can store files with names containing up to how many alphanumericcharacters?


User Answer Correct Answer # Answer Key A Three

þ B Eight

C Twelve D Sixteen

154 ý Title: Not Part of the OSQuestion: Which option within the Services tab of the System Configuration dialog box will show only

the services that are not part of the operating system?Question Type: Multiple Choice (Choose one)


þ A Hide all Microsoft services

B Show only running services C Show non-OS services only D Hide operating system services

155 ý Title: Apps from the App StoreQuestion: Which option represents the mobile device OS required to use apps from the App Store?Question Type: Multiple Choice (Choose one)


þ A Apple iOS

B Android OS C BlackBerry OS D Windows Mobile

156 ý Title: Windows 7 Anti-SpywareQuestion: Which option represents the Windows 7 Control Panel tool that protects a computer from

spyware?Question Type: Multiple Choice (Choose one)

User Answer Correct Answer # Answer Key A Spysoft B Avenger C HomeGroup

þ D Windows Defender

157 ý Title: Advantages of Creating an Installation ImageQuestion: Which options are advantages of creating operating system installation images? Choose

all that apply.


User Answer Correct Answer # Answer Key A Installations cannot fail

þ B Installations can be unattended

C The OS does not need to be licensed

þ D The installation can be initiated over thenetwork

158 ý Title: Understanding Dead PixelsQuestion: What can a computer technician do if there are dead pixels on a monitor's screen?Question Type: Multiple Choice (Choose one)


þ A Replace the screen

B Replace the dead pixels C Replace the screen crimper D Recalibrate the screen properties

159 ý Title: Location of Application Installation FoldersQuestion: Which options represent the location of most application installation folders? Choose all

that apply.Question Type: Multiple Choice (Choose all that apply)





þ A C:\Program Files

þ B C:\Program Files (x86)

C C:\Program Files (32 bit) D C:\Program Files (64 bit)

160 ý Title: Uses of a Mount PointQuestion: For which purpose can a mount point within drive C be used?Question Type: Multiple Choice (Choose one)

User Answer Correct Answer # Answer Key A Boot the operating system

þ B Store data files and back up system files

C Spread out blocks of each file acrossmultiple disks

D Protect against striping when a single drivefails and data is lost

161 ý Title: Control Panel AccessQuestion: Which action must a user take to open the Control Panel in Windows 7?Question Type: Multiple Choice (Choose one)

User Answer Correct Answer # Answer Key A Click the File menu

þ B Click the Start button

C Click the Recycle Bin icon D Right-click on the desktop

162 ý Title: Task Manager Processes and the Default ColumnsQuestion: Which options represent default column information displayed in the Processes tab of the

Task Manager? Choose all that apply.Question Type: Multiple Choice (Choose all that apply)

User Answer Correct Answer # Answer Key A Status

þ B Memory

þ C Description

þ D Image name

163 ý Title: Creating a Homegroup with Microsoft Windows 7Question: Which options represent editions of Windows 7 that support creating a homegroup?


User Answer Correct Answer # Answer Key A Starter

þ B Ultimate

þ C Professional

þ D Home Premium

164 ý Title: XP Mode OS EditionsQuestion: Which options represent Windows 7 editions that will run XP mode? Choose all that apply.Question Type: Multiple Choice (Choose all that apply)

User Answer Correct Answer # Answer Key A Home B Starter

þ C Ultimate

þ D Enterprise

165 ý Title: Connection Provided by VerizonQuestion: Which type of network connection is provided by Verizon or AT&T?Question Type: Multiple Choice (Choose one)

User Answer Correct Answer # Answer Key A CIM B EISA



B EISA C GPRS

þ D WWAN

166 ý Title: First Time Connecting to Network

Question: When connecting to a network for the first time, which are options that are available fornetwork settings? Choose all that apply.



þ A Work

þ B Home

þ C Public

D Business

167 ý Title: Missing Operating SystemQuestion: A user has rebooted a computer and a message appears saying that the operating system

is missing. Which is the most likely cause of this error?Question Type: Multiple Choice (Choose one)

User Answer Correct Answer # Answer Key A The CMOS battery has failed

þ B There is a flash drive in the USB drive

C The motherboard is not seated properly

D The computer needs to be reconfigured and anew OS installed

168 ý Title: Wake On LAN TriggersQuestion: Which option represents the reason a computer or device will power up when the setting

Wake On LAN is enabled?Question Type: Multiple Choice (Choose one)

User Answer Correct Answer # Answer Key A Connection to a LAN

þ B Incoming communication

C Outgoing signal detection D A LAN user presses the power button

169 ý Title: Disk PerformanceQuestion: Which utility is used to improve disk performance by reorganizing the files on the disk?Question Type: Multiple Choice (Choose one)

User Answer Correct Answer # Answer Key A ScanDisk B Disk Cleanup

þ C Disk Defragmenter

D The CHKDSK command

170 ý Title: Software Redirecting Web PagesQuestion: A user is unable to get to a popular computing Web site. He suspects that software is

redirecting his browser. Which option represents the name of this type of malicioussoftware?



þ A Spyware

B Highware C Directware D Indirectware

171 ý Title: Purpose of Extended PartitionsQuestion: Which is the purpose of an extended partition?Question Type: Multiple Choice (Choose one)

User Answer Correct Answer # Answer Key A Enclose parts of the hard drive

þ B Expand a partition by adding memory

C Protect the hard drive from incoming



C Protect the hard drive from incomingmalware

D Change the drive letter to allow for moreutilization

172 ý Title: Worst IndicationQuestion: A user has called with the worst indication that something is wrong with a computer.

Which is the worst indication that something is wrong?Question Type: Multiple Choice (Choose one)


þ A Smoke

B No power C System lockups D Unexpected shutdowns

173 ý Title: Analyze the ProblemQuestion: Which is a user allowing when sending very detailed information to a device so that it can

be viewed by a technician to analyze the problem?Question Type: Multiple Choice (Choose one)

User Answer Correct Answer # Answer Key A PCI lock

þ B Debugging

C Safe mode D Attach VHD

174 ý Title: Drive ProblemsQuestion: What should a user do if there is a loud clicking noise coming from a drive?Question Type: Multiple Choice (Choose one)


þ A Back up the data

B Test the power supply C Check fans and indicator lights D Create a complete backup of the drive

175 ý Title: Last StepQuestion: Which is the last step in troubleshooting?Question Type: Multiple Choice (Choose one)

User Answer Correct Answer # Answer Key A Testing B Planning C Verifying

þ D Documentation

176 ý Title: Accessing Component ServicesQuestion: An administrator wants to configure a COM+ application on a local computer. Which option

represents the group where Component Services can be accessed?Question Type: Multiple Choice (Choose one)


þ A Administrative Tools

B Network and Internet C Hardware and Sound D Appearance and Personalization

177 ý Title: No Drive LetterQuestion: A user does not want to assign drive letters to the logical drives. Which is an option that

can be done instead of assigning a drive letter?Question Type: Multiple Choice (Choose one)


A Change the assignment of drive C and useit

þ B Mount the logical drive as a folder on anexisting drive

C There is no other option. The user mustassign a drive letter Work from the other end of the extended



D Work from the other end of the extendedpartition and assign them to a primarypartition

178 ý Title: Firewall SettingsQuestion: Which are firewall settings that must be considered? Choose all that apply.Question Type: Multiple Choice (Choose all that apply)


þ A Exceptions

þ B Configuration

þ C Enable/disable

D Automatic updates

179 ý Title: Permission Propagation and Restricting Users

Question: A user accesses a read-only share on a local computer. Which options represent theNTFS permissions that will further restrict the users through a share?


User Answer Correct Answer # Answer Key A Allow renaming the folder B Allow editing of child files C Allow access on a child file

þ D Deny access on a child folder

180 ý Title: Microsoft Windows 7 WCNQuestion: Which options represent editions of Windows 7 that support Windows Connect Now?



þ A Starter

þ B Ultimate

þ C Professional

þ D Home Premium

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