corrigendum request for proposal for supply ......the solution must be from single oem stack. the...

CORRIGENDUM

REQUEST FOR PROPOSAL FOR

Supply, Installation and Maintenance of Appliance based SMS Gateway Solution

DATE: 02.12.2017

Ref: SBI/GITC/Platform Engineering-II/2017/2018/445 dated: 22/11/2017

Platform Engineering – II, State Bank Global IT Center,

1st Floor, Sector - 11 CBD Belapur, Navi Mumbai - 400614

The following are the responses to the unique queries discussed in the Pre-bid meeting. All the bidders are requested to refer the "Corrigendum" column for better clarity to the RFP document. Please be guided.

Sr. No. RFP Page No. / Point No. Existing Clause Corrigendum

1.

43 / Part II - Schedule of Events /12 (Performance Bank Guarantee)

20% for the total cost of the contract for the entire period of contract

15% for the total cost of the contract for the entire period of contract

2.

43 / Part II - Schedule of Events /16 (Terms of Payment)

90% payment within 90 days after Installation & power-on & Commissioning Certificate duly signed by the Bank, and on receipt of Invoice

90% payment within 30 days after successful installation, power-on & commissioning; certificate duly signed by the Bank and on receipt of Invoice.

3.

52 / Annexure B1 Item No. 1

The solution must be from single OEM stack.

The core solution including the SMS appliance and closely associated hardware / software has to be from the single OEM, other components like storage, tape library, complete backup solution (H/W & S/W tools utility) can be of another OEM. However, it should be preferably from the industry leading OEM, best in class product present in respective Gartner’s leaders’ quadrant.

4.

54 / Annexure-B1- Clause 38

The capacity requirement for each of the Load Balancer appliance should provide i. SSL Connection Per Second (2048 bit keys) = 50000 ii. Device Throughput = 20 Gbps iii. Compression Throughput = 10 Gbps

The capacity requirement for each of the Load Balancer appliance should provide: i. The SSL connection per second shall be 25000 scalable to 50000 TPS ii. Device Throughput 20 Gbps scalable to 40 Gbps iii. Compression Throughput 10 Gbps Scalable up 20 Gbps iv. SSL throughput: 10 Gbps Scalable upto 20 Gbps

5.

54 / Annexure-B1 item 39

New Added Appliance / load-balancer should have min. 16X10G ports per device.

6.


New Added The proposed appliances should support complete fault isolation between virtual instances.

7.


New Added The Proposed solution should support Resource reservation like CPU, Memory, Throughput, SSL, and Compression for the dedicated vADC as per the need of the application.

8.

54 Annexure-B1 item No. 42

New Added The storage must support Self Encrypting Drives (SED).

9.


New Added The solution must provide storage level encryption (for data @ rest).

10.


New Added The backup solution must support encryption and must include all the associated licenses.

11.


New Added The tapes must be provided with the bar-codes.

12.


New Added Storage array should support minimum 3.0 million IPOS, which has to be verified, benchmarked, on Bank’s premise, by the bidder and the report to be submitted to the Bank.

13.


New Added Storage array should have minimum 2 controllers, 1 TB cache, and minimum 15 drives, hot-swappable. The storage should also be include multi-pathing.

14.


New Added The storage should be a unified array (supporting FC, ISCSI, CIFS and NFS)

15.


New Added Storage should support the data reduction technologies like compression / de-dup etc.. However, usable capacity of 50 TB should be provided without usage of any such data reduction technologies.

16.


New Added Entire solution for the backup and archival (D2D2T) including any hardware / software / tools / utility etc., has to be provided in total with complete fault tolerance and full redundancy. All the components of the solution should be present in the leaders / challengers category of the Gartner’s magic quadrant.

17.


New Added Tape Library should have minimum two drives, and minimum 100 slots. However, bidder has to meet the SLA requirements and if higher numbers are required to meet the same, it is required to be provisioned.

18.

78 Penalties for Reputational and Business Loss with items a, b and c

Deleted

19.

55 / Annexure-C Bill of Material and Compliances

For better clarity, revised ”Bill of Material” is attached herewith

@ Note: Please find below the pre-bid queries raised and the responses as provided by the bank.

Annexure-C

Bill of Material

Sr. No. Particulars of Equipment required

Details of equipment to be supplied

Qty

1. Hardware appliance with high availability. (Every component of the solution including NW switch, Power supply & Load Balancers etc.), with minimum 4 disks with MIRRORING and 8 TB usable SSD local disk for OS. Entire solution should be with full high available design with no single point of failure in the entire solution proposed (devices and licenses have to be proposed accordingly) The Devices in Prod setup should be ACTIVE-ACTIVE Cluster (Full HA)

Bidder to supply infrastructure for Production

2 Units @ PROD

2. Hardware appliance with high availability. (Every component of the solution including NW switch, Power supply & Load Balancers etc.), with minimum 4 disks with MIRRORING and 8 TB usable SSD local disk for OS. Entire solution should be with full high available design with no single point of failure in the entire solution proposed (devices and licenses have to be proposed accordingly) The Devices in DR setup should be ACTIVE-ACTIVE Cluster (Full HA)

Bidder to supply infrastructure for DR

2 Units @ DR

3. Hardware appliance with high availability. (Every component of the solution including NW switch, Power supply & Load Balancers etc.), with minimum 4 disks with MIRRORING and 8 TB usable SSD local disk for OS. Entire solution should be with full high available design with no single point of failure in the entire solution proposed (devices and licenses have to be proposed accordingly)

Bidder to supply infrastructure for Pre-Prod environment.

1 Unit @ PRE-PROD

4. All flash storage array with RAID 6 or equivalent along with SAN switches for application and data archival. Must have Dual controller for redundancy. Entire solution should be fully high available design with no single point of failure in the entire solution proposed (devices and licenses have to be proposed accordingly)

50 TB usable in Pre-Prod (DEV. UAT, Staging) Primary site

1

5. All flash storage array with RAID 6 or equivalent along with SAN switches for application and data archival must have Dual controller for redundancy. Entire solution should be with full high available design with no single point of failure in the entire solution proposed (devices and licenses have to be proposed accordingly)

50 TB usable in production at Primary site

1

6. All flash storage array with RAID 6 or equivalent along with SAN switches for application and data archival must have Dual controller for redundancy.

50 TB usable in DR at DR site

1

Entire solution should be with full high available design with no single point of failure in the entire solution proposed (devices and licenses have to be proposed accordingly)

7. Racks, cables and 14U empty rack space for Data Centre use. (Minimum 2 at each Site)

At Primary & DR sites

8. OS with Support

9. D2D2T Backup solution with complete hardware / Software / tool / utilities etc., with complete lifetime licenses as per the terms and conditions given in the RFP Entire solution should be with full high available design with no single point of failure on each site in the entire solution proposed (devices and licenses have to be proposed accordingly)

70 TB usable each at Primary & DR site

10. LTO 7 Tapes 50 nos. plus 5 nos. of head clean cartridges

11. Any H/W and/or S/W component / tools / utilities etc. (including but not limited to any servers, power-cords, network-cords, fiber cable, SAN switch, racks, PDUs, etc. with full redundancy and high availability consideration) required for the effective and optimal delivery of the entire solution have to be provisioned and provided by the bidder, as part of this BOM and any licensing has to be perpetual in nature.*

* Even at a later stage if it is fond that some of the components is missing, it has to be provided to the bank, by the bidder, without any cost implication.

We confirm that we comply with all the specifications mentioned above & the terms & conditions mentioned in the RFP Document are acceptable to us.

Dated this ....... day of ............................ 201 ______________________________________________________________ (Signature (Name) (In the capacity of) Duly authorised to sign Bid for and on behalf of # Comprehensive Bill of Material, from latest OEM stack, to be provided by the OEM on its letter-head. The details must include Part Code, Part Name and Part Quantity.

PRE-BID Queries & Bank’s Response:

S. No.

RFP Page No.

RFP Clause N.

Existing Clause Query / Suggestion Bank' Response

43 EMD

1 Please specify the name for issuing the DD for EMD

Please refer to Page No. 09, clause no. 9 (iii), of the RFP.

2 20% for the total cost of the contract for the entire period of contract

Request SBI to reduce the PBG to 10% for the warranty period

Please refer corrigendum for amendments.

3 Terms of payment Request SBI to release 50% payment of hardware on delivery and 40% on Installation & commissioning

No change in the payment terms.

4 Terms of payment 90% payment after 90 days of installation is a very long period. Can it be re-considered for a lower period?


5 Part II - Schedule of Events /12

Performance Bank Guarantee - "20% for the total cost of the contract for the entire period of contract 20% for the total cost of the contract for the entire period of contract"

20% is too high, Request Bank to revise it to 10% as per standard Industry norm.


44 17. Delivery Locations

6 Mumbai, Hyderabad, Pune, Chennai

Our understanding is that main site is Navi Mumbai and DR site is Hyderabad. Please specify what is in scope of the RFP for Pune & Chennai locations.

Exact site location will be informed to the successful bidder at the time of issue of PO

7 Please share the location of primary DC and DR sites.

Exact site location will be informed to the successful bidder at the time of issue of PO

19. Transition Penalty

8 Can you please elaborate on what exactly do you mean by transition penalty and when is it applicable?

Refer to the terms and conditions as mention in the RFP: Pg. 37, Clause No. 49 (iii) & (iv) Pg. 44, Schedule Of Events, Clause No. 19 Pg. 82, Clause No. 15

50 Annexure - B / 10

9 The Bidder/ OEM should have support setup with 90 minutes of response time in Navi Mumbai (PR)/ and Hyderabad (DR) locations.

Please explain the expectations from the response.

The support engineer should reach site along with the required components/devices with in 90 mins of raising the call.

52 Annexure B1

10 The solution must be from single OEM stack.

Request to modify this to "The solution must be from OEM's listed in leaders quadrant for both load balancers and All Flash Arrays."


11 The solution should have queue based architecture with load Balancing, with an ability to hold and manage queue buffer of minimum 1 TB

It is better to provide queue size in terms of number of messages to be supported. Also, please specify the maximum size to be supported as well, so that all bidders can size the platform to the same values.

Please refer the technical requirements, specified in Annexure-B1 of the RFP. Pg 53, point no. 28/29.

12 9. The solution must support minimum 5000 concurrent connections scalable up to 10000 concurrent connections

Can you please elaborate what do you mean by connections?

Please refer to the terms and conditions as mentioned in the RFP and subsequent Corrigendum and Clarification made during the pre-bid meeting

13 20. Solution should support multiple Aggregators, if one of the aggregator system is down then the application should be able connect automatically (without manual intervention) to another aggregator seamlessly.

It is assumed that tie-up with the Aggregators and SMS cost for delivery are outside the scope of this RFP. Please confirm

Integration with the aggregators as well as the end-user / applications is in scope. The SMS cost and aggregator tie-ups are not in scope.

14 The solution should support multiple protocols like HTTPS, SMPP, JMS, AMQP, MQTT, REST, Web Sockets, etc.

SMPP is a telecommunication protocol, generally used in telecom communications. Request for removal of this as part of compliance requirement.

No change in Terms and conditions.

53

15 Annexure - B1 / 17

The proposed SMS gateway to be able to suffice over 25,000 TPS

Does this capacity include both incoming and out going SMS. If not, what will be the incoming & outgoing SMS numbers.

The proposed SMS gateway to be able to suffice over 25,000 TPS, scalable up 50000 TPS


Web based User Interface for creation and maintenance of the web services

Which web services are referred in this requirement?

Services required for consumption/integration of SMS gateway services.


The solution must support Incoming SMSes from aggregators and gateways

We understand our system will receive these SMSes from the aggregators over a REST or JMS connection which will be consumer by some of the backend applications. Please confirm.



The bidder should provide the solution with the requirements in terms of network connectivity, Database/ Middleware/ Operating System needed to implement the proposed SMS Gateway Solution.

Not clear if bidder need to bring all the components

1. Any H/W and/or S/W component / tools / utilities etc. (including but not limited to any servers, power-cords, network-cords, fibre-cable, SAN switch, racks, PDUs, etc. with full redundancy and high availability consideration) required for the effective and optimal delivery of the entire solution has to be provisioned and provided by the bidder. 2. Even at a later stage if it is found that some of the components are missing, those have to be provided to the bank, by the bidder, without any cost implication. 3. All the components provided in the solution should have a service support for at least next two years in terms of spare parts, availability / firmware / patch availability and technical support. 4. Bidder has to provision for complete hardening of all the components of the system, as per Bank’s provided SCD document.

19 Annexure - 1 / 36

The Load Balancer appliance OEM should be listed in “Leaders” in the latest report of Gartner’s Magic Quadrant

If solution can handle the load mentioned in RFP why do we need load balancers


54 Annexure-B1- Clause 38



In point no. 17 You have suggested that SMS gateway should support 25000 TPS and hence we request Load balancer should also have equal capacity. Revised Clause should be -: The capacity requirement for each of the Load Balancer appliance should provide i. SSL Connection Per Second (2048 bit keys) = 25000 ii. Device Throughput = 20 Gbps iii. Compression Throughput = 10 Gbps




As the requirement is 20 Cr SMS per day, amount of data will be very high and hence we feel. Revised Clause should be -: The capacity requirement for each of the Load Balancer appliance should provide i. SSL Connection Per Second (2048 bit keys) = 25000 ii. Device Throughput =

Please refer to the terms and conditions as mentioned in the RFP and subsequent Corrigendum and Clarification made during the pre-bid meeting

40 Gbps iii. Compression Throughput = 15 Gbps iv. SSL Throughput = 20 Gbps

22 To be added. On point no. 2 is mentioned The solution should support multiple protocols like HTTPS, SMPP, JMS, AMQP, MQTT, REST, Web Sockets, etc. So we request that same protocol should also be supported on Load Balancer. We request addition of following clause "Load balancer should support protocols like MQTT and have paser for MQTT to process traffic. Should be able to load balance and modify MQTT traffic"

No change in RFP terms.

23 To be added. Please specify the number of ports required on the load balancer. For e.g. Load balancer should support 4 X 1 G amd 2 X 10 G and 1 X 40 G Port


24 SSL VPN Functionality

For troubleshooting of the device at time remove ssl connectivity is rquired. A Clause should be added which says "System should


have capability of SSL VPN Connectivity for 10 users"

25 38 The capacity requirement for each of the Load Balancer appliance should provide "Device Throughput = 20 Gbps"

The capacity requirement for each of the Load Balancer appliance should provide "Device Layer 7 Throughput = 100 Gbps" from day one and scalable up to 160 GBPS on the same platform with license

Please refer to terms and conditions as mentioned in the RFP and subsequent corrigendum.

26 38 The capacity requirement for each of the Load Balancer appliance should provide "SSL Connection Per Second (2048 bit keys) = 50000"

The capacity requirement for each of the Load Balancer appliance should provide "SSL Connection Per Second (2048 bit keys) = 100000 CPS


27 38 The capacity requirement for each of the Load Balancer appliance should provide "Compression Throughput = 10 Gbps"

The capacity requirement for each of the Load Balancer appliance should provide "Compression Throughput = 30 Gbps"


28 38 Requesting you to Add this clause to Load balancer technical specifications

Solution should support hypervisor based virtualization on same platform with minimum 5 instances upgradable to 80 instances with software license as and when required



The proposed appliances should support complete Fault isolation between virtual instances.



The Proposed solution should support Resource reservation like CPU, Memory, Throughput, SSL, Compression for the dedicated vADC as per application need.



Proposed Solution must have 4*40G QSFP+ Modules

No change in RFP terms.


Proposed Solution must have 20*10G SFP+ Modules



OEM should have dedicated resource present in SBI Premises onsite and OEM to do complete implementation & support

It is preferred to have on-site resource though it is not a mandatory requirement as long as bidder is able to meet the SLA requirements.


OEM resource should have official OEM mail id and will be responsible as SPOC for this project execution

It is good to have on-site resource though it is not a mandatory requirement as long as bidder is able to meet the SLA requirements


Vendor operates24/7/365 global Technical Assistant Centre (TAC) & R&D Centre in India. All attached comply document should be available in Public domain. The Systems should carry an on-site comprehensive warranty

It is good to have TAC & R&D centre in India though it is not a mandatory requirement as long as bidder is able to meet the SLA requirements.

55 Annexure C

36 Bill of Material and Compliances

Please specify the responsibilities of SBI in hosting the solution - like Rack space, power supply, Internet, IT, connectivity between sites etc, so that we will have clear indication of cost.

Please refer to terms and conditions as mention in the RFP and subsequent corrigendum.

37 All flash storage array with RAID 6 or equivalent for application and data archival. Must have Dual controller for redundancy.

What would be performance in terms of IOPS's required from each array of 50TB usable capacity



What would be scalability in terms of controllers, cache and number of drives to be supported on the array.



Would Unified Array (supporting FC, iSCSI, CIFS and NFS) be required or just SAN array (supporting FC and iSCSI)



Would efficiency features like inline deduplication and inline compression need to be supported.



Would replication licenses for storage based replication need to be quoted as part of solution.

No change in RFP terms


These asked required dual controller is active-active or mirror?


43 D2D Back up device with license & support

Would backup software need to be included or existing backup licenses would be used.


44 Tape library - 1 What would be number of drives required on tape library.


45 50 TB usable each production, Pre-Prod (DEV. UAT, Staging) & DR at Primary & DR sites (Total 150 TB Usable storage)

What is the network for the connection between the three sites? And bandwidth?


57 Annexure E

46 m)The solution must provide backup and restoration as per pre-defined RTO/RPO.

Can you please specify what is the RTO and RPO to be considered as this will have impact on the overall sizing.

RTO - Thirty (30) minutes RPO - RPO should be 0 data loss

59 Annexure E

47 gg) The solution should be capable of distributing a peak of 25000 SMS/Sec and should be scalable to 50000 SMS/Sec over the next 5 years from the date of placing the Purchase Order.

Our understanding is that the solution should be currently sized for 25000 SMS per second, and the platform should have capability for further scaling. Scaling the solution further may require hardware and implementation cost. We are assuming seperate commercials will be applicable for solution scaling at a later date. Please confirm if our understanding is correct.

The provided solution should scale up to the required scalability (50000 SMS/Sec) without any commercial impact on the Bank.

48 78 ANNEXURE-L

Penalties for Reputational and Business Loss

Request bank to remove this clause

The clause removed. Please refer corrigendum for amendments.

49 1. Is it the responsibility of the OEM or the Bank to provide real time Dark fibre connectivity between DC and DR with 10Gbps bandwidth?

Refer to terms and conditions as mentioned in the RFP and subsequent corrigendum.

50 2. incoming SMS will be on which Protocol? SMPP or otherwise?

All protocols should be supported

51 3. does bank require DND database and updation as part of the middleware?

NO

52 4. can we get the TPS mix for various protocols?

TPS mix will be dynamic and variable all the time based on the varying requirements of various source Departments / applications / aggregator. Bidder should size the solution keeping in mind the highest resource intensive TPS mix.

53 5. Can we increase the implementation time to 4 months.

NO change in RFP terms.

corrigendum request for proposal for supply ......the solution must be from single oem stack. the...

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