Cost-effective Single WindowCost-effective Single WindowServices for e-GovernmentServices for e-Government

Cost-effective Single WindowCost-effective Single WindowServices for e-GovernmentServices for e-Government

Jeongwon YoonJeongwon Yoon

yjw@nca.or.kryjw@nca.or.kr DirectorDirector

Nat’l Computerization Agency, KoreaNat’l Computerization Agency, Korea

Jeongwon YoonJeongwon Yoon

yjw@nca.or.kryjw@nca.or.kr DirectorDirector

Nat’l Computerization Agency, KoreaNat’l Computerization Agency, Korea

CONTENTS

Text

Single WindowDelivery

Services &Architecture

Guidelinesfor New Comers

Case Study&

Cost-EffectiveServices

1999 1999 2000 - 20042000 - 2004 2004 - Present2004 - Present

Hilton Invested 3.7 Billion, Merging Promus Corp.

(Hampton Inn, Double Tree, Embassy Suites,..)

Spent hundreds of Millions of $ on Sophisticated

Reservation System

Integrating 7 Major Hilton Brands’

Reservation System into One Single

ServiceHilton’s Debt

Increased to 5.5 Billion$

Online-Marketing and Beefing up Customer Loyalty Program

Investing 145 Million US$

Private Sector’s Attempt to Create Single Window(Hilton Hotel’s Case)

E-GovInterpretation

RestructuringOrganization

&Infrastructure

Defining Services&

Implementing On-line Process

Integrating Gov. Processes,

IT Infrastructure,On-line Services

Private Sector’s Attempt to Create Single Window(Hilton Hotel’s Case)

Area Outcomes

Financial ManagementFinancial Management

Customer Service Reform

Customer Service Reform

Information Resource Management Reform(Common Platform)

Information Resource Management Reform(Common Platform)

11

22

33

5.5 Billion$ -> 1.8 Billion$ Debt Reduction

12.5% Average Annual Return over 3 years

Earnings up 30% from 2003 to 2004

44

55

66

Customer Loyalty Program(Cross Marketing)

Single Services for Any Hilton Brand

Customer Profile, Anywhere, Anytime

77

88

99

Integration of Org., Process and Infrastructure

Creating Single Window Services

Customized Reservation System

(Source: Gartner)

Initiation High Expect.

Moderate ReorganizingStable

Services

1993 2000 2003 20102005

Expecta

tion

Level of Services not matched with Public’s demand

Level of Services not matched with Public’s demand

Govt PortalsGovt Portals

Reengineering of Internal Processes

Reengineering of Internal Processes

Creating Values of Gov’t Services

Creating Values of Gov’t ServicesOn-Line by

ServicesOn-Line by Services

Simple Info. ProviderSimple Info. Provider

International Trend of E-Gov’t International Trend of E-Gov’t

World Trend of e-Government

(Source : UN, Benchmarking e-Government, 2002.6)

Thailand, Senegal

China, India Malaysia, Peru U.S., Singapore,

Korea

None

- 부처 및 기관간 경계없는 온라인

서비스 제공Level1Level1

Development

InitiationLevel

2Level

2

InteroperationLevel 3Level 3

Integration

E-CommerceLevel 5Level 5

Level 4Level 4

Providing Limited

Information

Peridoc Updates

E-Mail

E-Forms

On-Line Processing

Civil Service

E-payment of Taxes and Fees

Converged and Integrated Services

(Single Access Services)

Development StageDevelopment Stage

World Trend of e-Government

Simplified Concepts on Component of Integration(Korea’s Case)

EAResource Integration

with CompatibilityResource Integration

with Compatibility

Process IntegrationProcess Integration

Service IntegrationService Integration

Consolidated Data Center

E-Gov. Network

BRM

Sharing Admin. Information

Internet Civil Services

e-Industry Single Window

e-Trade Servicese-Trade Services,…..

Simplified Concepts on Component of Integration(Korea’s Case)

EA

Enhancing information systems quality factors such as

interoperability, reusability, etc.

Making information resources management and capital

planning and investment control more effective

Alignment IT with Business

Providing government-wide analysis base and promoting

shared services

Providing bases for standardization as well as system qualitiesenhancement, business/IT optimization, IT investment rationalization

and government-wide shared services

Providing bases for standardization as well as system qualitiesenhancement, business/IT optimization, IT investment rationalization

and government-wide shared services

Simplified Concepts on Component of Integration(Korea’s Case)

EA

• IT ass

ets management

• Enhancing

syste

m qualities

• Supporting CPIC

FunctionalView

InfrastructureView

OrganizationalView

InformationView

Data CRUD Matrices

Logical Data Model

Business Process/System Function Matrix

Event Trace Diagrams

State Charts

SystemFunctionalityDescription

Physical Data Model

Mission & VisionStatements

InformationDictionary

Organization Chart

Technical ReferenceModel

InformationExchange Matrix

(Conceptual)

Node ConnectivityDescription

(Conceptual)

Activity Model

Information AssuranceTrust Model

System InterfaceDescription

Level 1

Information Assurance Risk Assessment

Node ConnectivityDescription

(Logical)

System InterfaceDescriptionLevels 2 & 3

Node ConnectivityDescription(Physical)

System InterfaceDescription

Level 4

System PerformanceParameters Matrix

Standards Profile

InformationExchange Matrix

(Logical)

InformationExchange Matrix

(Physical)

PlannerPerspective

OwnerPerspective

DesignerPerspective

BuilderPerspective

EssentialWork Products

SupportingWork Products

FunctionalView

InfrastructureView

OrganizationalView

InformationView

Data CRUD Matrices

Logical Data Model

Business Process/System Function Matrix

Event Trace Diagrams

State Charts

SystemFunctionalityDescription

Physical Data Model

Mission & VisionStatements

InformationDictionary

Organization ChartOrganization Chart

Technical ReferenceModel

InformationExchange Matrix

(Conceptual)

InformationExchange Matrix

(Conceptual)

Node ConnectivityDescription

(Conceptual)

Node ConnectivityDescription

(Conceptual)

Activity Model

Information AssuranceTrust Model

System InterfaceDescription

Level 1

Information Assurance Risk Assessment

Node ConnectivityDescription

(Logical)

Node ConnectivityDescription

(Logical)

System InterfaceDescriptionLevels 2 & 3

Node ConnectivityDescription(Physical)

System InterfaceDescription

Level 4

System PerformanceParameters Matrix

Standards Profile

InformationExchange Matrix

(Logical)

InformationExchange Matrix

(Logical)

InformationExchange Matrix

(Physical)

InformationExchange Matrix

(Physical)

PlannerPerspective

OwnerPerspective

DesignerPerspective

BuilderPerspective

EssentialWork Products

SupportingWork Products

EA

Plan

Development

Use

Maintain

E-governmentinitiatives ●

(2004)

Centralgovernment ●

(2005)

All governmentalorganizations ●

(2007)

● 1st stage : EA awareness

● 2nd stage : Building EA environment

● 3rd stage : EA development

● 4th stage : EA completion/Align with business process

● 5th stage : EA as a baseenabling change management

Spreading EA

Increasin

g EA

maturity le

vel

EnhancingBusiness/IT

Management andInvestment

EnhancingBusiness/IT

Management andInvestment

Citizen

GovernmentAgencies Informatization

in Daily Lives

AffiliatedAgenciesIndustry

Informatization

CivilServant

City BasedInformatization

AdministrationInformatization

Ministry of Government and Home Affairs

Ministry of Healthand Welfare

Ministry of Agricultureand Forestry

Ministry of GenderEquality

Ministry of Environment

Ministry of Cultureand Tourism

Seoul MetropolitanPolice Agency

Ministry of Constructionand Transportation

Autonomous Region

Industry Promotion Foundation

Facilities ManagementCoporation

Subway Corporation

Office of Waterworks

Seoul Emergency Operations Center

Seoul Women’s Foundation

Citizen Corporation

Various Organizations

Head OfficeCivil Servant

Headquarter/RegionalOffice Civil Servant

AutonomousRegion

Civil Servant

Work-on-the-MoveCivil Servant

Work-at-HomeCivil Servant

Cultural Art

Cultural Assets

Tourism

Physical Education

/Youth

Culture

Social Welfare Family Welfare Elderly Welfare Disabled Welfare Gender Policy Health Care Sanitation

WelfareGender

Environmental Policy Atmosphere Water Waste Parks Landscape Architecture

Environment

Collective City Planning City Planning Project Facility Management Land Register Management

City Planning

Construction Administration Road Construction /Management Construction Technology ManagementFlood ControlFacility ManagementSewer Management

Construction

Protection Structure Preventive Management Fire and Disaster Prevention Administration

Fire Fighting

Transportation PlanningTransportation FacilitiesTraffic ManagementTransportation MeansRegulations

Transportation

Housing Construction Guidance Management Housing Construction Project Management Housing Construction Administrative Support Housing Environment Improvements

Housing

Tax Revenue Management

Tax Management Property

Management Contract

Management Inspection

Management Accounting

Management

Finances Civil Petition Management

Autonomous Administration Management

Document Administration

Protocol Support Management

Office Building Maintenance and Management

Emergency Management

Administration

Employment Education Training Evaluation Reward and Penalty Pay

Personnel

Informatization Planning

Informatization Operations

Informatization Implementation

Informatization Evaluation

Informatization Support

Information and Communication

Audit Inspection Prevent

Irregularities

Audit

Public Relations Marketing Public Information

(Spokesperson)

Public Information /Relations

General Planning Judicial Affairs Organizational

Structure Financial Analysis Budget Inspection and

Evaluation

Urban Affairs Planning

Consumer Protection Energy Agriculture and Marine Product Logistics

Corporate SupportEmploymentInternational ExchangeCommerce Support

Industry

Seoul

Public Sector’s Case : Seoul Metropolitan City(Business Architecture – Top Hierarchical

View)

City BasedInformation System

IndustryInformation System

Daily LifeInformation System

AdministrationInformation

LDAP Server

VPNRouter

EP Server

EIS Server

City Based Information

IndustryInformation

Daily LifeInformation

EP Information

NetworkScanner

TSM/ESM

DRM

V3EDMEAM

Backup Server

Unified Backup System

SSO Web ServerBack office Web ServerEP Web Server

CMS Server

SIDCCMS Server

Access Point(Hot Spot)

Internet

Seoul City Portal Server

Regional AdministrationInformation Network

System Management Server

e-Seoul Net

VPNRouter

Back OfficeWeb Server Zone

Back OfficeServer Farm

Disaster RecoveryCenterSIDC

AdministrationInformation

e-SNOC

Access Point(Wireless Station)

GovernmentAgencies

Ministry of Government and Home Affairs

Ministry of Healthand Welfare

Ministry of Agricultureand Forestry

Ministry of GenderEquality

Ministry of Environment

Ministry of Cultureand Tourism

Seoul MetropolitanPolice Agency

Ministry of Constructionand Transportation

Citizen

Citizen Corporation

Various Organizations

AffiliatedAgencies

Autonomous Region

Industry Promotion Foundation

Facilities ManagementCoporation

Subway Corporation

Office of Waterworks

Seoul Emergency Operations Center

Seoul Women’s Foundation

Seoul City Portal Web ServerInfiltrationDetection

CivilServant

Head OfficeCivil Servant

Headquarter/RegionalOffice Civil Servant

AutonomousRegion

Civil Servant

Work-on-the-MoveCivil Servant

Work-at-HomeCivil Servant

Seoul

Public Sector’s Case : Seoul Metropolitan City(Technology Architecture – Top Hierarchical

View)

Common WorkWeb-mail

Document Distribution

Unified BackupBackup,

Disaster Recovery

DATA

CustomerManagementHelp DeskService Desk

System Unified Management

Common Infrastructure Construction

StorageDevice

NetworkFacility

Equipment

UnifiedSecurity

Management

InformationResource

Management

UnifiedOperation

Management

Authen-tication

Support ServicesOperation SupportMalfunction·Performance ManagementService Quality Management

Simplified Concepts on Component of Integration(Korea’s Case)

Consolidated Data Center

PeoplePeople

CorporationCorporation

GovernmentGovernmentAgencyAgency

UserAccess

External SystemLinkage

National AssemblyNational Assembly·Supreme Court·Supreme Court

Affiliated AgenciesAffiliated Agencies

Public AgenciesPublic Agencies

e-GovernmentCommunication

Network Administration Information

Shared Usage

e-GovernmentCommunication

Network

Simplified Concepts on Component of Integration(Korea’s Case)

BRM

BRM Developmen

tDept. 1

Dept. 2

Dept. 3

Dept. 4

Dept. 5

Dept. 6

●

●

●

Utilize GovernmentUtilize GovernmentFunction Link ModelFunction Link ModelUtilize GovernmentUtilize GovernmentFunction Link ModelFunction Link Model

Accelerated InnovationAccelerated InnovationThrough InformatizationThrough InformatizationAccelerated InnovationAccelerated InnovationThrough InformatizationThrough Informatization

InformatizationInformatization

BRM Development and BRM Development and Administrative Process InnovationAdministrative Process Innovation

BRM Development and BRM Development and Administrative Process InnovationAdministrative Process Innovation

UnnecessaryProcess

UnnecessaryProcess

Complicated·UnclearProcess

Complicated·UnclearProcess

Redundant·SimilarProcess

Redundant·SimilarProcess

EliminationElimination

SimplificationSimplification

IntegrationIntegration

Define GovernmentDefine GovernmentFunctional AreaFunctional Area

Define GovernmentDefine GovernmentFunctional AreaFunctional Area

IdenticalBeneficiaryIdentical

Beneficiary

CommonAdministration

CommonAdministration

Redundant·Function

Redundant·Function

State AffairsState Affairs

Social IssuesSocial Issues

GovernmentGovernmentFunction AnalysisFunction Analysis

GovernmentGovernmentFunction AnalysisFunction Analysis

CentralAdministrationAgency

LocalAutonomousOrganization

Function BasedReorganizationFunction BasedReorganization DeregulationDeregulationImprove upon

Legal FrameworkImprove upon

Legal FrameworkRelinquish Functions to

Local·Private PlayersRelinquish Functions to

Local·Private PlayersEfficient Budget

Allocation·ExecutionEfficient Budget

Allocation·Execution

20 Areas, 78 Boundaries, 140 Functions

E-Government Vision in Korea

Government Portal

Government Portal

Civil PetitionCenter

Civil PetitionCenter

Local Petition Office

Local Petition Office

Web SitesWeb SitesInformation and Service

Opinion/Policy Proposal

Public

Mobile

Internet

Fax, Mail, Telephone

Visiting

…

Dept. 1

Dept. 2

Dept. 3

Dept. N

Provision of various information and

integrated service

Collective Resolution

Integrated Processing

Knowledge Sharing

Departmental Interconnection

『World’s Best Open E-Government『World’s Best Open E-Government

Service Delivery Innovation

Enhancement of Administration

Efficiency and Transparency

True Popular Sovereignty

Network Based Government

Knowledge Based Government

Participatory Government

Petition through fax, e-mail,

internet, etc.

PresentPresent In 5 YearsIn 5 Years

Common Process

Unique

Function

ServiceIntegrated Contact Point

Common Platform

HR System

Financial System

Audit System

Integrated IT Environment

E-Government Network

Dept1 Dept2 Dept3 Dept3 Dept4

HR

Financial

Audit

System

N/W

City/Province Municipality↔

• Shared Use of Information• Integrated System

Dept1 Dept2 Dept3 Dept4 DeptN

System

N/W

System

N/W

System

N/W

System

N/W

HR

Financial

Audit

HR

Financial

Audit

HR

Financial

Audit

HR

Financial

Audit

Municipality

City/Province

E-Government Vision in Korea

2003200320082008

15%

24th

23%

85%85%85%85%

10th10th10th10th

60%60%60%60%

10/yearUnder 3/yearUnder 3/yearUnder 3/yearUnder 3/year

Online Work Processes

Business Support Competitiveness

Number of visits to District Offices

e-Government Usage Rate

Korea’s Future Objectives for the Civil Services

The Impact ??Data Center alone saves more than 1 billion USD

for next 5 years

G4C impacts on budget savings(1.2 Billion USD)during last 5 years

By Creating the Integrated Systems and ServicesBy Creating the Integrated Systems and Services

Cost-Effective in Long Term

Each year, Korea Invests approximately 400 ~ 500 Million USD for e-Gov Projects.

Bringing New Comers to the Door Step of Integrated Services

EA ISP

BRMTRM

BPR

BPM

Networks

BUDGET Human

Resources

Technology

Master Plan

Data

Application

ISPISP BRMBRMApp.App. DataData …..…..NetworkNetwork …..…..

Customization

HigherLevel

LowerLevel

National DevelopmentStrategy

E-Gov Strategy

Thank You