costella - automotive intelligence
DESCRIPTION
2013 Brochure ofr Costella LtdTRANSCRIPT
Costella Group is a leading provider of independent vehicle inspections and investigations. Costella offers cutting edge knowledge, experience and technological advances to all of our valued clients.
Costella work with;
Costella receives instructions for a range of specialist services that we are able to offer,
ranging from Low Velocity Impacts to Forensic Assessments and reports. Our solutions
and online VUE platform automate the assessments from first notification through to final
settlement.
About usCostella is leading automotive intelligence
company covering the entire United Kingdom.
Costella was formed by a cooperative of
highly experienced engineers with combined
experience of more than 50 years.
Costella has the backing of leading resources
and an extensive in-house IT infrastructure,
combined with on-going services and data
development – enabling Costella to set
benchmarks and ensure we maintain a
consistent and innovative view of IT and
technological developments.
Unified Progression
The pressure is on to increase transparency,
improve straight-through execution and provide
world-class customer service. We focus on
ensuring customer satisfaction and improving
the efficiency of the inspection process. Our
in-house built Costella VUE system allows all
of our clients to log in to view, instruct and
download any documents or correspondence,
or simply check for real time updates. Costella
listens to the customers’ feedback to help
align all parties within the process. We improve
performance and increase returns for our
clients and their partners – enabling everyone
along the claims journey to unlock their true
potential.
Logical Intelligence
Costella has an independent, experienced and
open approach that, together, are unique within
the automotive industry. We work in partnership
with our clients, panel of engineers and supply
chain partners to help realise the true value
within every business relationship.
We offer technical and intelligent innovations to
help clients continually set the pace ahead of
market developments and legislative change.
• Insurers
• Body Shops
• Legal Sector Organisations
• Accident Management Companies
• Credit Repair Organisations
• Fleet Managers
• Motor Dealers
• Salvage Agents
www.costella.co.uk
ouR sERVICEsCostella provides a range of specialist services nationwide. All of our engineers work
closely with Audatex, Thatcham, Glass’s and Motex. Our engineers are members of
the Institute of Automotive Engineering Assessors and Institute of the Motor Industry
demonstrating the quality of engineers at Costella.
As a value added service, we provide on-going support and advice throughout your
case where you will also have direct access to Costella VUE where you can access,
view, instruct and download additional letters, reports, joint reports, images or evidence
in court.
Costella has a combination of over 50 years’ experience in engineer assessment reports
with particular emphasis where inspection of motor vehicles are completed where low
speed impacts are usually involved. This specialist area of our expertise is one where
we are frequently instructed by many UK insurers and leading law practices to carry out
detailed inspections for both the Claimant’s and Defendant’s parties.
Vehicle Assessment Reports
Motor Vehicle Assessment forms the bulk of our
work where we receive instructions from a wide
variety of sources within the UK. Instructing
parties include insurance companies, brokers,
solicitors, motoring organisations, legal
expenses insurers, private companies, self-
insurers or private individuals.
Vehicles are inspected within 48 hours of
instruction. We would make immediate contact
with parties involved. All parties are able to
track real-time changes.
Low Velocity & Causation Reports
Costella calculate factors such as the rate of
change of velocity (delta V) of the vehicles
involved. This can aid the Court in deciding
whether the occupants were truly injured.
Further, our Low Velocity & Causation Reports
are cutting edge accurate reports.
Locus Reports
Costella work with solicitors, insurance
companies and accident management
companies throughout the UK to collate
evidence on road traffic accidents. Our
specialist investigative support services
compile all the necessary information and
evidence to formulate a full locus report. This
will usually involve the taking of comprehensive
measurements; preparation of a sketch-plan of
the road lay out, traffic light signal patterns and
obtaining photographic evidence.
Imaging Services
Costella have direct access to mobile and
remote imaging services by utilisation programs
such as Audatex AudaEnterprise estimating
system. The remote digital image inspection
service offers comprehensive control over the
repairs.
Forensic Fire Investigations
A typical forensic fire investigation will include
case research, interview of witnesses as well
as examination, analysis & interpretation of
physical evidence – usually culminating in
a presentable, illustrated and easy-to-read
technical report.
Forensic Vehicle Inspection Services
Costella has a combination of over 50 years’
experience in engineer assessment reports
with particular emphasis where inspection of
motor vehicles are completed where low speed
impacts are usually involved. This specialist area
of our expertise is one where we are frequently
instructed by many UK insurers and leading law
practices to carry out detailed inspections for
both the Claimant’s and Defendant’s parties.
Caravan, Agricultural & Customised Inspections
In addition to our routine inspection services
we also inspect Caravans and Motorhomes and
also inspect Agricultural Plant and Machinery.
Further, our specialists are such that we are able
to accurately inspect and provide management
reports on machinery that may not readily be
available as a standard inspection report.
CostEllA VuE
VUE is a cutting edge real-time online platform that tracks and traces all updates with
regards to your instruction. From letters of instruction, correspondence, images, reports
and fee notes can be viewed and downloaded online.
The VUE system also allows users to instruct us online, which speeds up the turnaround
time of the report by 30%. All services can be selected online, complete with any other
notes or correspondence for the attention of Costella.
Referring parties, solicitors and insurance intermediaries can be granted access to view
files that relate to them. This ensures you do not have to keep your own individual
records or burden your current file management system as everything is available online
at any given time with real-time updates. The VUE system also generates weekly and
monthly management reports, displaying how many instructions were received for a
particular month, how many were completed and number of pending reports.
Interested? Please email [email protected] for our IT Department to grant you
access.
www.costella.co.uk
Costella VUE not only simplifies your engineer inspection, but also increases efficiency
in the turnaround time of your report. The platform has been based on real-time updates
allowing our administrations team to effectively locate, manage and update our panel of
engineers, wherever they may be in the United Kingdom.
The VUE system also allows clients to instruct us online or through your smart phone
whilst you are on the move. The online instruction allows us to receive all the relevant
details to enable our administrations team to locate and instruct our closest engineer.
Instruct you own preferred engineer by simply emailing us on engineers@costella.
co.uk. We can ensure that all of your cases are instructed to your preferred engineers in
geographic regions you cover.
CoVERAgECostella have a nationwide coverage of all services. All instructions can be tracked and
traced on our real-time management system – Costella VUE.
We are able to cover all areas in England, Wales, Scotland and Northern Ireland for
inspection reports.
We have one of the largest and most flexible network of experience engineers making
Costella a premier engineer reports and assessments provider. Costella are actively
looking at methods of execution to make our business model fluid, transparent and
customised around our customers.
CAsE HAndlIng & REpAIR nEtwoRkPredominantly, case handling is an area traditionally for insurance companies and
solicitors. Costella’s in-house Case Handling is a service available to any organisation
involved with the repair of motor vehicles which is designed to minimise the difficulty of
minor repairs.
On your behalf we can discuss with the repairer the extent of the work required thus
agreeing costs, authorisation of repairs and a final check of the repair account - ensuring
that all savings are passed on to our principals. we are able to tailor solutions to each and
every case to ensure we provide a cost effective and efficient solution for all parties we
service and act on behalf of.
www.costella.co.uk
JACkson REfoRms 2013The long awaited Jackson Reforms will be taking effect as of 1st April 2013. On 30th
April 2010 new regulations came into force to radically alter the way that personal
injury claims are managed. The biggest incentives encouraging the reforms are for new
claims to be reported quickly so that liability decisions can be made within the new 15
day period in order to mitigate any potential losses to the ‘fault’ party.
Despite the changes taking place, Costella are offering a new bespoke service that
will enable us to rapidly review cases where forensic engineering evidence could
assist with a prompt decision on liability in relation to low speed impact claims and/or
suspected fraudulent cases.
Costella can provide an initial desk top review of assessor’s reports and images and
advise on the relevant issues.
Information that we require for Desktop Reports;
• Engineers Report(s)
• Witness Statements if available
• Colour Images if available
• Accident Claim/Report Form if available
Once we receive the above information, we would refer this to one of our experts to
assess the nature of the case and initial opinions made in relation to:-
• Low speed impact cases
• Liability
• Possible Fraudulent claim
Advantages Of The New Scheme;
Obtaining a quick Forensic Engineering opinion in the early stages can assist with proper
handling of the clam and helps to reduce the following:-
• Help to capture the correct cases in the early stages
• Reduce time by communicating and reporting electronically.
• Help to ensure that only the appropriate cases are subject to further investigation
and legal intervention.
Additionally, Costella’s specialist and tailored services can help ensure that the correct
type of cases are subject to further enquiries and litigation as appropriate.
Instructing Costella Pre & Post April 2013
Instructing Costella is quick and easy. You can either instruct us through Costella’s online
platform, VUE – or via email, [email protected].
If you have any questions or queries regarding post April 2013, please contact us and
see how we can bring value to your organisation.
