Council collected information

Council datasets

• Small area population projections.

• Community satisfaction surveys.

• Household and community surveys.

Small area population projections

• Despite relatively modest change in population in Darebin as a whole, variation across precincts is important to note.

• Population growth concentrated in pockets in the City.

Community satisfaction surveys

• To measure the level of community satisfaction with the broad range of services and facilities provided by Council.

• To measure the importance of those services and facilities to the community.

• To identify the issues of importance to the community.

• To examine a range of one-off topics each year relevant to the current activities of Council.

• To measure satisfaction with customer service.

Importance of Library service

8.94 8.78 8.59 8.578.81 8.65 8.77

9.008.72

0

1

2

3

4

5

6

7

8

9

10

2002 2003 2004 2005 2004 2005 2006 2005 2006

Darebin Maribyrnong Greater Geelong

Library services are consistently rated towards the top of services

Satisfaction with Library services

7.13 7.28 7.12

6.40

7.69 7.71 7.83

8.41 8.40

0.00

1.00

2.00

3.00

4.00

5.00

6.00

7.00

8.00

9.00

10.00

2002 2003 2004 2005 2004 2005 2006 2005 2006

Darebin Maribyrnong Greater Geelong

Variation in satisfaction between Councils but overall libraries score well.

Library

Hard rubbish

Green waste

Drains

Footpaths

Footscray CBD

P rov. street trees

P ublic toilets

P ark maintenance

Street sweeping

Animal management

Sports ovals

Heritage

P arking enforcement

Internet site

Maribyrnong NewsCouncil advertising

Recycling

Garbage collection

Roads

traffic managementLitter collection

Main. street treesShopping strips

housing development

Community facilities

Articles about Council

5.5

5.7

5.9

6.1

6.3

6.5

6.7

6.9

7.1

7.3

7.5

7.7

7.9

8.1

7.40 7.60 7.80 8.00 8.20 8.40 8.60 8.80 9.00 9.20Importance

Satis

fact

ion

Consistently excellent results

Remains a problem area

By suburb - Maribyrnong

By suburb - Darebin

Current use of Library service

37.9% 36.0%

44.9%38.4%

28.7%

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%

1999 2001 2003 2005

Darebin

Melton

Around one-third of households surveyed use the library service

Current use by household structure

28.6

%

30.1

%

44.4

%

55.0

% 59.0

% 64.7

%

26.0

%

50.0

%

66.7

%

54.5

%

39.0

%

26.5

%

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%

Sole person Coupleonly

Grouphouseholds

0 - 4 yrs 5 - 12 yrs 13 - 18 yrs adults 0 - 4 yrs 5 - 12 yrs 13 - 18 yrs adults Otherfamily

Two parent family One parent family

Families with children much more likely to use a library than others

Families with school aged children