country report – the storting, norway nordic ict conference 2014, oslo it manager frode rein
TRANSCRIPT
Country report – The Storting, Norway
Nordic ICT Conference 2014, Oslo IT manager Frode Rein
General election – September 2013
• A parliamentary election was on 8.th and 9.th of September
• The centre-right coalition obtained 96 seats, while the red-green coalition obtained 72 seats and the Green party obtained one.
• Leader of the Conservative party, Erna Solberg was set to form a new government after Labour Prime Minister Jens Stoltenberg
Administration overwiev
• Employees i the administration: 465
• MP’s: 169• Political staff: 225• Parliament’s total
budget: 143 M€ (128 M€ in 2012)
Acting head of ICT
User services Service management
Operation, app. development
and management
ICT infrastructure
Quality manager
Current IT organization
• ICT staff Q3 2014 – 39 FTE’s
• Two new roles– Quality manager
• continuous improvement
– Contract & supplior manager• Increased
quality in supplier and contract management
Some key IT figures
HW• 750 Dell pc’s (win 7)• 434 Dell laptops (Win 7) / Citrix• 112 Dell laptops (Win 8.1) /
Direct access• 100 virtuelle Servers / 50
fysical servers• Aprox. 350 iPhone 5S• 70 Canon multifunction
printers, – Follow me print – mail print:
IT budget• 2010 – 3,8 M€• 2011 – 7,0 M€• 2012 – 13,5 M€• 2013 – 14,0 M€• 2014 – 14,0 M€
Major renovation P-26 - Required due to old
building- Need for more office space- Need to redesign the
building due to risk assesment findings
- More meeting rooms and social areas
- Budget: 120 M€- Renovation process
until 2017
Open-plan offices
• 112 employees plus external consultants moved from P-26 in second week of July
• From cell offices to open-plan offices
• New mobile platform– Laptops– Mobile phones / MS Lync
Strategies developed last two years
Major projects
• New Intranet• New service for digital document management• Service center with multiple services• New server room• Pilot Mobile Storting / Win 8.1• Crisis management system• ID card / cash card• Salapp – Chamber app
New Intranet - Løveporten
• EPIServer CMS, Sharepoint 2010, enterprise search
• Central features:– Live information feed from organizational
units and workplaces withinSharepoint– Role based– Responsive user interface– User customised interface
• In general– Fixed price project (good for us, bad for the
vendor)– Technologicaly higly sophisticated, but
easy to implement in the organization
• Challenges– Parts are 1,5 year after initial plans– Contractor's lack of knowledge about
enterprise search (many different databases did complicate things a lot)
– Difficult customer / vendor relationship during the project
– Internal project staff must be dedicated full time
Document management for administrative staff
• Launched this spring• Sharepoint 2010
integrated with ePhorte archive system
• Delayed as well as it was part of the program with the New Intranet
• Challenges:– Technologicaly simple, but
it is still hard to change the way documents are produced (read: change the way the people work)
Often forgotten that it cost time,
effort and money after the project
has ended, to implement new IT
systems with new processes and
ways of work
New Servic center
• Ole: We copied you! • Multiple services on the same area
– IT, MP services, Library, Post services
• Opens 1. October
New server room
• Why– Renovation of P-26
• The result– State of the art server room– Separated cool and warm zone– Dual UPS with high capasity and expansion
possibilities– SAN:
• Replaced HP EVA6000 with EMC VNX 5200.• Doubled storage capacity (2 x 50 TB) and a 50%
redused «footprint» in server room– Virtualized:
• Upgradet VMware from 4.1 to 5.1 due to new SAN
• More hosts, better redundancy and better system overwiev
• Repaced a number of Microsoft Cluster with this new VMware enviromnemnt
• The cost– Tra la la la la…..
Pilot Mobile Storting- new and flexible ways to work
PC platform• New pc-plattform: Dell laptop (Latitude 7240, 7440) or Dell Venue Pro
hybrid
• Windows 8.1
• Wireless
• Microsoft Direct Access
Meeting facilities• Wireless communication from Laptop to LCD/projector• Reservation in Outlook or Crestron room view
New platform for comunication• Integrated solution for Speech, data and video with Lync
• iPhone 5S and Lync soft client on pc replace the desktop Phone
• Chat and video with document sharing oportunities
Next year• Based upon experiences from the 110 Pilot users
• Give all pc users at Stortinget the same service and Technology
• IT strategy goal: User friendly, flexible and secure mobile solution for the new mobile worker
CIM - Crisis management system • CIM – module based crisis
management system • Software As A Service• Gives us:
– increased quality in internal and external flow of information during a crisis
– Shared understanding of the threat or situation, gives us a better base for deciding the best decisions
• We implementet CIM in may 2014
• A national crisis alert was issued on the 24th. of July– CIM was used to alert all MP’s,
Partygroups and employees about the current situation.
• CIM wil also be used if crisis within the IT area happens
ID card / cash card
• Same experience as in Folketinget
• With new RFID ID cards introduced in late 2011, we were able to put money into the ID card
• Result: Works really well – much less que in front of the cash register (the que at the salat bar is still there though….
Chamber app - Salapp
• Paperfree Plenary session Hall…..• Lecture tomorrow
Methodolgy improvement – Agile development
• Started december 2012 with external supervision a project aiming to learn this agile methodolgy with a real application development project– Agile development - SCRUM/SCRUMBAN/KANBAN
– Automatic deployment and contious integration (CI)– Application Lifecycle Management
• Focus on:– User requirement spesification using use-case/User-story– Unit testing and object orientation .NET C#– Doing scrum:
• Scrum meeting• Dayli meeting – 30 minutes• User demo every second week
Methodolgy improvement – Exdended use of Team Foundation server
• From just source control to:– Backlog– Sprintplanning– Digital task board– Burndown– Test plan – Automatic builds for test and production
environment (in combination with Octopus server app)
• Our main gains– Better to estimate work load– Better teamwork– Easyer dialog with the customer
• Challenges– The Product owner must understand the role
and the expectations– The ownership to an application/service is still
to weak
Operational follow-up
Strategic follow-up
Process improvement - Collaborative coordination between service owner and ICT
Adaptation of services
for assessment
Budgetmeetin
g
Backlog list
Q1 meetin
g
Febru
ary
Q2 meetin
g
Q3 meetin
g
Q4 meetin
g
Octo
ber
Septe
mb
er
August
July
Jun
e
May
April
March
Janu
ary
Novem
be
r
Dece
mbe
r
Budget proces
s
To Q1
Thank you!