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Contents A. General Information ................................................................................................... 2

B. Coupa Supplier portal (CSP) Suppliers .................................................................... 5

C. cXML Suppliers .........................................................................................................10

D. E-mail Suppliers ........................................................................................................12

COUPA SUPPLIER ENABLEMENT

FREQUENTLY ASKED QUESTIONS (FAQs)

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List of Abbreviations

Abbreviation Explanation

UL Unilever

B2B Business-to-business

CSP Coupa Supplier Portal

PR Purchase Requisition

PO Purchase Order

MRP Material Requirements Planning

PMXXXXXX Naming convention for MRP purchase orders (‘PM’ added as a prefix)

GR Good Receipt

PoC Point of Contact

ASN Advance Ship Notice

ERP Enterprise Resource Planning

AN Ariba Network

UNSPSC United Nations Standard Products and Services Code

UoM Unit of Measure

cXML Commerce eXtensible Markup Language

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A. GENERAL INFORMATION

Q: What is Easy Buy Program? A: Easy Buy is a program under which Unilever is rolling out a new procurement platform- COUPA. This will replace the existing procurement platform- Ariba. Coupa will change the way a purchase order is being placed within Unilever. The complete transition process is being managed under the Easy Buy program. The Easy Buy project team is working closely with the key stakeholders to ensure a seamless transition. Q: What is Coupa? A: Coupa is a business-to-business (B2B) cloud platform for business spend; delivering measurable value through real-time spend visibility, control, compliance and agility. This is a new procurement platform which will be used by Unilever going forward from 21st May for NA and Canada. All new purchase orders will be generated from the Coupa platform. Q: When will the upcoming changes be effective? A: The upcoming changes will be effective from 21st May for North America and Canada. Q: Will there be any change in invoicing and payment processes after transition to Coupa? A: The transition to Coupa buying platform won’t affect the invoicing and payment process. There is a

separate invoice transition program going on for the suppliers using e-invoicing on Ariba Network (AN). For further details regarding the invoicing process transition, please write to the invoicing team at- e-invoicing@unilever.com

Q: What will happen to my ongoing transactions? A: The ongoing transactions will not be impacted due to the transition. As a part of the transition from Ariba to Coupa, all open purchase orders and good receipts will be migrated to the Coupa platform. Q: I have received a purchase order from Ariba and the invoice is not yet created. Can I send invoice against the Ariba PO after 21st May? A: Yes. Post go live, you can create invoice against an open purchase order created in Ariba. The suppliers using e-invoicing Ariba Network platform are requested to reach out at e-invoicing@unilever.com, since there is a separate transition program going on for e-invoicing suppliers. Q: I have created an invoice against a purchase order from Ariba and the payment is pending. Will there be any effect on payment processing after 21st May? A: No, there won’t be any effect on the payment processing due to Coupa Implementation. For more details, request you to please write to invoicing team at- e-invoicing@unilever.com Q: What will happen to open and closed purchase orders in Ariba? A: All open purchase orders of NA and Canada will be migrated to Coupa. Closed purchase order will be available in Ariba Q: Will the purchase order number for migrated orders be different in Coupa?

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A: No. All the migrated purchase orders in Coupa will have same number/ naming convention as of Ariba. Post 21st May, you will receive new purchase order created in Coupa with starting number: POXXXXXX and PMXXXXXX. Note: Post Go Live, all the MRP purchase orders created in Coupa have a prefix as ‘PM’ and all other Coupa purchase orders will follow ‘PO’ as prefix. Q: What is ‘ordering method’? What are different types of ordering method in Coupa? A: Ordering method is a process by which the purchase orders are transmitted from Coupa to the suppliers. In Coupa the suppliers have been categorized based on ordering method:

• Punch-out Suppliers- the purchase orders are transmitted from Coupa to suppliers via cXML

• Coupa Supplier Portal (CSP) Suppliers- CSP is seamlessly integrated with Coupa buyer portal, once the purchase orders are created in Coupa buyer portal it will automatically appear in CSP

• Email Suppliers- the purchase orders are transmitted from Coupa to suppliers via emails. Q: How will I come to know about my ordering method with Coupa? A: You will be receiving an e-mail from Easy buy project team communicating your ordering method with Coupa. Q: I have global presence outside North America as well. Is Coupa transformation going live for other locations? A: The transition from Ariba to Coupa will happen for all locations within Unilever. Transition is planned in staggered region-specific waves. We are starting with Pilot Go-live with North America and Canada, where Coupa will go-live on 21st May. Specific waves for all other regions will be communicated in due time. For more details, please reach out to your region-specific Unilever point of contact (POC). Q: Whom do I need to reach out to for any additional support? A: For any issues related to purchase order, goods receipt and payment please contact UL’s supplier help desk for any queries/ clarifications. The relevant contact details are available on North America page as shown below:

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Next Screen

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B. COUPA SUPPLIER PORTAL (CSP) SUPPLIERS Q: What is Coupa Supplier Portal? A: Coupa Supplier Portal (CSP) is a supplier business network offered by Coupa where suppliers can perform business transactions including order confirmation, invoice creation, upload catalogs, check the status of transactions and more. The Coupa Supplier Portal (CSP) is a free tool for suppliers to easily do business with customers who use Coupa. Q: Can I continue to transact via supplier Ariba Network after Coupa go live? A: No. You will not be able to transact via Ariba Network after go-live on 21st May for North America and Canada. But If you are also supplying to UL other region like Latin America, Australia and others, you can still continue using Ariba Network. Coupa will be implemented in other regions as per the project plan. The transition will be communicated to you for other regions well in advance. Q: How much does it cost to join the CSP? A: There is no joining fees. Additionally, Coupa doesn't charge suppliers for transacting via Coupa Supplier Portal. Q: Where do I register for the CSP? A: You will get a CSP Profile creation communication from the Easy Buy project team. Please follow the guidelines in the email. You may refer the CSP Supplier training guide. for more info. In case of any further queries, reach out to supplier help desk Q: Where do I sign in to the CSP? A: Open web browser and open URL: http://supplier.coupahost.com. Below screen will appear, you need to provide your credentials to login to CSP.

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Q: Why haven’t I received the password reset emails? A: Check your spam/junk email folder. Emails sometimes get flagged as spam. If you still cannot find the email, reach out to supplier help desk . Q: Why can't I log in to the CSP? A: Make sure you have followed the instructions as mentioned in the CSP Supplier training guide. If you still have issues, reset your password. If the problem persists, reach out to supplier help desk. Q: How do I enable two-factor authentication? A: After logging in to the CSP, go to Account Settings under your login name in the top right of the page to enable two-factor authentication. Q: How can I disable two-factor authentication? A: You can disable two-factor authentication from the Account Settings under your login name in the top right of the page. Q: I am already on CSP. How do I connect with Unilever in my CSP profile? A: Please share your requirements with supplier help desk. The team will guide you to connect your profile with Unilever on CSP. Q: Why haven’t I received the email invitation to join Coupa? A: Check your spam/junk email folder. Emails sometimes get flagged as spam. Please make sure to use the same email address to register that Unilever has used to invite you. If you still cannot find the email invitation, please reach out to supplier help desk Q: How do I know that I'm connected to Unilever? A: Once you're signed in to the CSP, you will find “Unilever” in the “Latest Customers”

If you do not see Unilever in the customer section, it's probably because you registered for the CSP using a different email address than what Unilever used for the invite. Please reach out to supplier help desk and request to send another invite using the address you registered with.

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Q: How do I add an employee? A: On the main menu, click on the Admin tab. On the Users tab, click on the Invite User button. Provide the required info in the window that opens. It gives you an option to set up multiple users accessing different functionalities of the same supplier portal.

Q: Which business processes are covered in the Coupa Supplier Portal? A: In CSP, suppliers can receive purchase orders, confirm purchase orders and upload catalogs. Suppliers will not be using Advance Ship Notice (ASN) and the invoicing section in CSP. The relevant sections have been highlighted on the below screen.

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Q: What will happen to the existing catalogs? A: All the existing supplier managed catalog items on Ariba Network will be migrated from Ariba to Coupa Supplier Portal. Hence the suppliers managing catalogs in Ariba will maintain catalogs in Coupa Supplier Portal post go live (21st May). The migration process will be handled by the Easy Buy project team. Q: Will the closed purchase order data be migrated to CSP? A: No. Q: How can I see my purchase orders? A: On the main menu, click on the Orders tab. If you are connected to more than one Coupa customer, select their name from the Select Customer dropdown menu. You can see their purchase orders only if you have access. Contact supplier help desk and request to give you access. Q: How do I change a price on a purchase order? A: You cannot change a price on a PO through the CSP. If you need a change order on a PO, Contact supplier help desk about their policies. Q: How many times will Coupa try to resend a purchase order that wasn't able to be sent? A: If a PO transmission results in a connection timeout because there was no response from the supplier, Coupa will try to resend the PO up to four times at five-minute intervals. Q: What is the purpose of the PO acknowledgement by the supplier? A: You can let your customer know that you've received their order. Q: How can I view historical (closed) purchase orders in my customer's instance?

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A: Unilever supplier Helpdesk can provide you with information on closed purchase orders. Q: How can I upload catalogs in CSP? A: Please refer the CSP Supplier training guide for the detailed catalog upload process. Q: Is it mandatory to link contracts with the catalog items? A: Yes Q: If there is no contract for a catalog item, what should I do? A: Please reach out to Unilever Procurement team and request the contract details. Q: How do I create an invoice? A: As a part of the Easy Buy program, invoicing is out of scope. Please refer to the How to invoice us section within purchase orders for more information. Q: How do I update my banking information for direct deposits? A: Your banking information is stored in your Unilever’s ERP system. You must contact supplier help desk to have your information updated. Q: What does "pending receipt" mean? A: This status shows that the customer is in the process of receiving the goods/services into their system. Once the customer enters the receipt, the invoice is matched against it. Q: Is the information in the CSP archived? A: No, the information in the CSP is not archived, but you can access it if you have a CSP account. Q: My current ordering method is email. How can I move to CSP? A: After go-live on 21st May, Unilever will send a communication to a select group of suppliers for migrating to CSP. The interested suppliers can follow the instructions mentioned in the email to get enabled on CSP.

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C. cXML SUPPLIERS Q: Who will I configure my punchout website in Coupa? A: The punchout enablement process will be handled by the Easy Buy project team. The team will reach out to you for the supplier details. Q: What parameters need to be provided to enable a punchout? A: To configure punch outs, following parameters need to be provided by supplier:

Note: Apart from above parameters, the UNSPSC code and unit of measure need to be aligned with Unilever. Q: If there is change is any item UNSPSC/UOM, whom shall I update? A: If there is a change is any item UNSPSC/UOM, please share the details with supplier help desk, they will help you to update the UNSPSC/ UoM. Q: Is there any impact on the ordering process due to the transition? A: Once the punchout is configured in the Coupa system, there will not be any change in the way you receive orders. Q: How will the change/ cancel ordering process be impacted? A: There will not be any change in the way cancel/change order is being managed. Refer the punchout supplier training guide for more details. Q: If I want to change the PO ordering method from cXML to Email or vice versa. What are the steps to be taken? A: Please get in touch with the supplier help desk.

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Q: Can a cXML supplier migrate to Coupa Supplier portal? A: The decision to migrate is subject to business review please contact supplier help desk . They will provide complete support guide in transition from cXML to Coupa Supplier Portal

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D. E-MAIL SUPPLIERS Q: What is the ordering method of suppliers currently on Ariba Network? A: The ordering method of suppliers currently on Ariba Network will be configured as email. The ordering process will be changed from Ariba Network to email. Purchase orders will be sent via email. Q: Can Ariba Network supplier shift to Coupa Supplier Portal? A: Yes. After go-live the Ariba Network suppliers will receive communication from Unilever to migrate to CSP. Q: Can an existing email supplier migrate to Coupa Supplier Portal? A: The decision to migrate is subject to business review please contact Supplier Helpdesk. They will provide complete support in transition from Email to Coupa Supplier Portal Q: What will be the ordering method for suppliers currently configured as email? A: The suppliers currently configured as email will remain the same in Coupa. A communication from Easy Buy project team will be sent out confirming your ordering method. Q: Can I continue to use Ariba Network post go-live? A: No. The Unilever Ariba system will be discontinued from 21st May. The Unilever Coupa system will not be connected to the Ariba Network. Q: How can I configure my ordering method as email with Coupa? A: The Easy Buy project team will be configuring your ordering method as email. No action is needed from supplier. Q: From a supplier’s perspective what will be impacted? A: If you are currently an email supplier, there will not be any change to the way you receive orders. Q: Is there any change in the purchase order layout? A: Yes. Please refer the email supplier training guide for more details.