course handbook - university of west london us/ug... · 2013-07-04 · form c - course handbook...

Course Handbook

Foundation Degree Hospitality Management

London School of Hospitality

Form C - Course Handbook template – May 2013 Page 1 of 25

Foundation Degree

Hospitality Management

Course Handbook

AY2013-2014

Version No 1 © UWL 2013

Stratford-upon-Avon College


Foundation Degree Hospitality Management

Course Handbook

Contents

Page No.

Section 1 Key Information

1.1 Welcome to the Course 3

1.2 Overview of the Course 6

1.3 Sources of Help and Support 6

1.4 Facts and Figures 7

1.5 Your Responsibilities 1.6 Lateness Policy

7 7

Section 2 Structure and Content

2.1 Introduction 8

2.2 Award Title, Exit Points and Progression 8

2.3 Course Philosophy, Aims and Objectives 9

2.4 Course Outline 11

2.5 Module Summary 11

Section 3 Learning, Teaching and Assessment

3.1 Learning and Teaching Approaches 15

3.2 Assessment 3.3 UWL Graduate Attributes

15 16

Section 4 Student Support and Guidance

4.1 Introduction 17

4.2 Student Support 17

4.3 Induction 20

4.4 Workplace/Practice Support

20

Section 5 Quality Management and Enhancement

5.1 Course Management 22

5.2 Student Evaluation 22

5.3 Course Committee/Board 22


Key Information

1.1 Welcome to Course

Welcome to the London School of Hospitality & Tourism

We are delighted that you will be joining us as a student this year and look

forward to welcoming you in September. We hope that you will enjoy and be

challenged by your studies and that you will find your time well spent with us.

Not surprisingly we consider that the courses you are about to study are the

best but what’s more important The London School of Hospitality & Tourism

was awarded “Winner of The Queen's Anniversary Prizes for Higher &

Further Education 2009”. The Learning Skills Council awarded us a

“Centre of Vocational Excellence” and said “the curricula are up to date and

relevant and meets the needs of students and employers”. In 2007 the School

was awarded the great accolade as having the best training restaurant in the

UK by Restaurant magazine. Also in 2008 The British Hospitality Association

gave the School their centenary prize for providing exemplary hospitality

education.

In 2010 the School was awarded its second Oscar of the catering world the

only University in the UK to hold two of these awards.

In 2012 we won a number of awards and were invited to prepare and serve a

jubilee lunch for her majesty Queen Elizabeth II in South London; the Queen

met and spoke to a number of our students and staff. Also we were delighted

to welcome to the School Mr Keith Williams Chief Executive of British Airways

who gave a talk to the Airport and Airline students on his experience at British

Airways.

In the current year 2013 we have had the pleasure of welcoming a number of

industrialists to the University. These have included CEO and General

Managers of large companies; we were also delighted to welcome Heston

Blumenthal who worked with our students to prepare a special dinner for West

London Business executives.

In 2008 the Senior HMI Inspector on a good practice visit remarked on the

outstanding quality of the courses and particularly highlighted the excellent

quality of teaching and learning. The School has also won two medals of

excellence in the World Skills competitions. In 2011 our Management

students won the Institute of Hospitality university debate beating all the other

universities that entered. This demonstrates the clear ability and knowledge

our students gain when they are with us and this enhancing their

employability.

Section

1


You will be joining a large School with over 1,500 students on a range of courses

such as Hospitality, Tourism, Airline and Airport, Business Travel and Tourism,

Event Management and Culinary Arts so you will meet a wide range of fellow

students. Of course, within the University generally there are many more students

both from the UK and internationally and they are studying such subjects as

media, music, business, law, and health, so you will meet lots of new faces from

many walks of life.

The School, as you would expect, has extensive contacts with key players in

industry. A past student, Alistair Telfer, is the Chief Executive at the Oxford

and Cambridge Club, Pall Mall and is on the Alumni Committee at the

University of West London; he can really tell you about all the issues involved

in managing a luxury establishment. Lionel Benjamin ex-student; Director of

The Ability Group served as the Director of a number of London 5 star hotels;

he is also an Honorary Professor. In the world of catering Professor James

Martin, Celebrity Chef, and Prue Leith, writer and chef, are both Honorary

Doctors of the University. Gary Rhodes, Raymond Blanc, Brian Turner, Michel

and Albert Reux and Antony Worrall Thompson, are, besides being celebrity

chefs, Honorary Professors and strong supporters of the School. The Chief

Executives or Managing Directors of Thompson Tour Operations, Thomas

Cook Travel, MVM London and Cobra Beer are all supporters of this exciting

dynamic innovative and creative School, our success is because of our

students who are our ambassadors’ and work in the industry at senior levels.

This year one of our recent graduates launched his first book at the University;

Will torrent Patisserie at home, now on sale in every Waitrose Supermarket in

the UK. He joins other successful alumni who have published books recently

including Lorraine Pascale; follow her most successful television series on

BBC2.

As you know, you will be studying on the Ealing campus and many students

take full advantage of the facilities in the Ealing area ranging from parks,

museums and cinemas as well as some great shopping and leisure centres.

There is too much to tell you about here so be sure to be at the induction

programme when we have got lots more really important information for you.

Of course, there is some boring form filling to ensure we get you registered for

everything but we are also really looking forward to meeting you and

answering the questions you are bound to have about this important decision

you have made about your future here with us and your longer term career

plans. We have enclosed lots of information in this pack to answer some of

these questions, so please take the time to read through it.

The Academic and Administrative Teams from the London School of Hospitality & Tourism


Welcome from the Course Leader

Dear Student, Welcome to the Foundation Degree in Hospitality Management. I am delighted that you have decided to join the course and embark on an exciting academic path. The course has the full backing of industry and professional associations. The University of West London developed the Foundation degree with Stratford-upon-Avon College, our partner college. The Foundation Degree is unique in that it links the student, study and work. The course is delivered on one day a week basis which classifies it as a part time intensive course and most of your assignments are based on your workplace. Year one is taught on Thursday and year two is taught on Tuesday. As the delivery is one day a week it allows you the flexibility to study and work at the same time. The course runs over 3 terms. For 2013-14, the calendar is as follows:

Term 1 Week commencing 23 September 2013 – Week commencing 2 December 2013

Term 2 Week commencing 6 January 2014 – Week commencing 24 March 2014 (with one week break week commencing 17 February 2014)

Term 3 Week commencing 14 April 2014 – Week commencing 23 June 2014 (subject to change – please plan your holidays accordingly)

This handbook has information about staff, resources, the modules and procedures so it is important that you read it through and keep it as a reference document. It should be read in conjunction with the student handbook. On behalf of all the staff associated with the Foundation Degree in Hospitality Management and the London School of Hospitality and Tourism I would like to extend a warm welcome to you. I hope you enjoy the course and invite you to talk to me if you have any concerns or if you would like to discuss any aspect of the course. With best wishes,

Ariane Lengyel Ariane Lengyel Programme Leader 0208 231 2932 H334 [email protected]


1.2 Overview of the Course

This handbook contains information based on a Course Specification formally approved by the University. The relevant sections of the specification, for example, the course’s aims, module content, learning outcomes, teaching and learning methods, assessment requirements, are incorporated into the handbook. The full Course Specification is available from the Course Leader. For information regarding the University Regulations, Policies and Procedures, please see the current Student Handbook, relevant supplement and the UWL website. The regulations applying to a student will be those in place for the academic year of their enrolment.

1.3 Sources of Help and Support

Course Leader: Ariane Lengyel Administrative contact: Fiona Jones Email: [email protected] Email: [email protected] Telephone: 0208 231 2932 Telephone: 0208 231 2594 Office: H334 Office: TC375


1.4 Facts and Figures

Teaching and Learning Data

Percentage of students’ study time: Level 4 Level 5

Scheduled teaching & learning time 20% 20%

Guided independent study time 80% 80%

Time on placement n/a n/a

Assessment

Percentage of final marks assessed by: Level 4 Level 5

Exam 15% 0%

Coursework 85% 100%

NB: These numbers are derived from the most recent data available from Unistats, and should be regarded as estimates only. Figures are based on an anticipated pattern of module choices during students’ time on the course, and may be subject to changes which are outside the control of the course team.

1.5 Your Responsibilities

For a full description of your entitlements and responsibilities please consult the Student Handbook. http://www.uwl.ac.uk/students/Current_students.jsp The course team and other University departments will always contact students via

your student email address. So please ensure that you check your University email

account regularly.

1.6 Lateness Policy

It is expected that students will arrive punctually for their classes. Lateness is unacceptable and students should not join their class once it has started unless given permission to do so by their tutor. Late entry to a class is always at the discretion of the tutor. Students may prefer to wait until a break is given rather than attempting to join the class late and risk disrupting both the tutor and their classmates. If a student has an ongoing problem with arriving on time for any class then they should speak with their course leader. The purpose of this policy is to create a quality learning environment for students and it responds to feedback received from students themselves. The policy prepares students for employment, including the work placement, where feedback from employers highlights staff punctuality as an essential requiremen

http://www.uwl.ac.uk/students/Current_students.jsp


Structure and Content

2.1 Introduction

The Foundation Degree in Hospitality Management is designed for those working full time in the hospitality industry. Most of the assignments have been designed so that the students apply the theories learned in class to their workplace.

2.2 Award title, Exit Points and Progression

This course comprises a number of awards. The full award is the Foundation Degree in Hospitality Management; to gain this award you will complete 2400 hours of study and 12 separate modules. You may if you wish, register for a Certificate of Higher Education in Hospitality Management. This will be 1200 hours of study and 6 full modules. The third option is to register for a Certificate of Lifelong Learning, which is a shorter course and is any 2 modules (400 study hours).

Foundation Degree in Hospitality Management

240 points

12 Modules

Certificate of Higher Education in Hospitality Management

120 points

6 modules

Certificate of Lifelong Learning

40 points

2 modules

If you have chosen to study either of the Certificate awards you can then credit them to the next level and enrol on the Foundation Degree with your credits. Once you successfully complete the Foundation Degree you are eligible to join the final year of the Hospitality Management (Level 6) degree, the BA (Hons) Hospitality Management (conditions apply).

Section

2


2.3 Course Philosophy, Aims and Outcomes

2.3.1 Philosophies and Rationale This course is designed with your career in mind; we have met with employers, with the National Training Organisation (the Hospitality Training Foundation) and the Professional Body (The Institute of Hospitality) in the course design. The course content covers the nationally recognised and approved Occupational Standards at Level 4. Also because skills of communication, information technology and numeracy are so important we have built into the course the Key Skills level 3 and for communication Level 4 as part of your learning. These are government guidelines and are nationally recognised. We have also included opportunities for the wider key skills at level 3 of working with others; problem solving and improving own learning and performance. Because being effective at work is also such an important part of the course, the assessments you will be taking are related to your work place to allow you to work on projects and topics that are of interest to you and to your managers. 2.3.2 Aims of the course The course aims to develop your ability in technical, supervisory and managerial aspects of the hospitality industry. You will broaden your knowledge and understanding and develop your intellectual and interpersonal skills leading to personal and career growth. 2.3.3 Outcomes Once you complete the course you will have achieved the following outcomes: Evidence the integration of employment skills with academic study Evidence development of employment capability Widen perspectives through breadth, depth and relevance of subject coverage,

encompassing occupational skills areas of managing resources, managing the work environment, managing people, managing information and managing operations.

Evidence development of intellectual skills of research, analysis, evaluation and interpretation.

Demonstrate skills of problem solving and critical thinking Develop transferable skills of effective communication, of time management and

working to deadlines, of independent and team-based work and of resilience and flexibility.

Demonstrate awareness of social responsibility Develop skilled, reflective practitioners who meet the capabilities of occupational

standards level 4 and key skills level 3/4 Encourage positive attitudes to life long learning The course is organised across two levels, 4 and 5 and at each level it is intended that you should achieve certain outcomes these are shown below. Your tutors will go through these with you to ensure that you are familiar with them.


Level 4 Outcomes: Demonstrate theoretical understanding and skills related to customer care and

service. Demonstrate development in skills of research, evaluation, analysis, problem

solving. Demonstrate written and verbal communication skills Demonstrate knowledge of theories of organisational behaviour and managing

people. Develop operational skills through application of theory to practice. Recognise and explain the need for financial planning, monitoring and control. Develop awareness of operational standards and areas of work. Demonstrate evidence of practical skills learnt at work Integrate employment skills with academic study Develop transferable skills of effective communication, of time management and

working to deadlines, of independent and team based work and of resilience and flexibility

Level 5 Outcomes: Identification of activities requiring managerial control Evaluation of influences on control and decision-making Understand and evaluate the structure and purpose of effective human resource

management. Recognise and evaluate theories and practices in marketing applied to hospitality

products Identification and selection of option choice linked to chosen specialist area Evidence development of employment capability Widen perspectives through breadth, depth and relevance of subject coverage,

encompassing occupational skills areas of managing resources, managing the work environment, managing people, managing information and managing operations.

Evidence development of intellectual skills of research, analysis, evaluation and interpretation.

Demonstrate skills of problem solving and critical thinking Develop transferable skills of effective communication, of time management and

working to deadlines, of independent and team-based work and of resilience and flexibility.

Demonstrate awareness of social responsibility Develop skilled, reflective practitioners who meet the capabilities of occupational

standards level 4 and key skills level 3/4 To provide access to honours degree study Encourage positive attitudes to life long learning


2.3.4 Student Skills Profile As a student who has been successfully enrolled on this course, you will have an interest in, and in most cases some work experience in different sectors of the hospitality industry. You may have substantial experience or you may have more limited experience as yet, whatever your background you will be joining with like- minded people who want to make or further their career in hospitality. As part of the course you will be finding out more about the career opportunities for people like yourselves and meeting with employers as a regular feature of your studies. Some of you will be sponsored by your current employers, in which case your employer will be very interested in your progress and we will be working with you and with your mentor to make sure you get the best from this course.

2.4 Course Outline

The Foundation Degree is a two year course. Students attend university one day a week, for 3 terms of 11 weeks and undertake 6 modules per academic year for a total of 240 credits at the end of the programme.

2.5 Module Summary

Personal Development 1 This module is designed to enable students to develop and explore a broad range of study skills; these include report writing, how to structure an essay, presentation skills and group work. These skills are all required to complete the range of assignments on the Foundation Degree. The module will encourage the student to use a range of resources from which they will be able to effectively communicate and present their findings.

Food and Beverage Operation The successful management of a hospitality operation requires a fundamental knowledge of the range of techniques involved in the production and service of food and drink. The module aims to introduce you to the theory and the practical aspects of food and beverage operations.


Rooms Division Operations This module introduces the student to the area of room’s division operations. It addresses the key areas of front office and accommodation operations and helps the students appreciate the importance of understanding and satisfying customer needs in Rooms division. The module is intended to develop awareness of the importance of successful rooms operations to the profitability of an organisation. Introduction to Hospitality Business Finance Through a combination of lectures, case study investigation and independent research you will develop an understanding of the need for financial management strategies and how finance impacts on all areas of decision-making of hospitality management. Customer Service in Operations Effective customer service impacts on all areas of hospitality business. This module encourages you to identify customer care in its entirety. By having a strategic vision with clear goals a company is able to train and implement customer service culture. Repeat custom is often established through effective customer care. You will also be able to create a training session that will improve any gaps in the delivery in customer service

Managing People This module introduces students to the way in which organisations and people work. The focus is on understanding the theories of organisations and management and the technique of managing people effectively within the hospitality industry. The first part of the module focuses on organisational theories, organisation structure and leadership and the second part of the module addresses theories and practice concerning motivation, teamwork and communication.

Level 5

Operations Management This module considers the systems and practices used to enable effective and efficient management operations. The aim of the module is to enable participants to understand and apply the underpinning management theory that facilitates operational efficiency including; business and management information systems; total quality management; lean production; planning techniques; supply chain management and process improvement.


Human Resource Management

Students will develop an appreciation and understanding of the structure and purpose of human resource management within the hospitality sector. The focus of the module will be to encourage the students to apply the knowledge gained during study. The module discusses the current issues in human resource management within the hospitality industry, looking at organisational culture and change management strategies. In addition current practise in recruitment and selection, training and development and performance management will be examined

Marketing

The overall aim of this module is to introduce students to the major concepts and frameworks in the field of marketing. This will enable the development of an understanding of consumer behaviour in the market place. The module explores the fundamental management skills, tools and a technique involved in managing marketing activities and allows the students the opportunity to practise a number of marketing activities such as questionnaire/survey design, advertising design and promotional activity planning. Besides acquiring marketing knowledge and skills this module aims to develop your ability to manage your own learning, communicating your views to your tutor and other students and to work effectively in groups

Hospitality Business Planning

This half module considers the various steps that individuals will need to consider when setting up their own business. It includes; identifying your product and the market place; conducting local market research to ascertain who your competitors are, forecasting your sales; creating a profit and loss account; cash flow accounts and writing an executive summary. You will present your idea to a bank manger for approval for a loan.

Personal Development 2

This module considers the competencies required for self-development. It will look at behaviour associated with personal effectiveness and identify current personal and social skills. The module will identify strategies for career progression and planning as part of self-development. This module will encourage research skills to enable students to progress smoothly to the BA hons in year 3 Options (offered subject to sufficient student numbers and subject to change)

Licensed Food Premises Management This module will enable the student to develop the supervisory skills to maintain and improve standards of the establishment engaged in the competitive food, beverage and liquor trade.


OR

Rooms Division Management This module focuses on the Rooms division functions of hotels and other hospitality businesses. The module examines the skills and knowledge required to manage the business on a day to day basis including yield management and human recourses. The module also investigates the main challenges that Front Office and Accommodation have to contend with. OR Diet and Nutrition

In this module you will look at what you eat and compare your intake to government guidelines, the American pyramid and a computerised diet analysis. You will understand the effects of consuming too much or too little of the macro nutrients (protein, carbohydrate and fat) and understand the importance of vitamins, minerals and fluid intakes have on your wellbeing. In light of your knowledge you will be able to re-evaluate your diet and make substantial recommendations with regard to your food choices.


Learning, Teaching and Assessment

3.1 Learning and Teaching Approaches

The Learning and Teaching approaches on this course are planned to involve you with the industry from the start. Most of the assessments ask you to relate what you are learning to the industry; to do this you will need access to places of work. It is likely that you will be able to use your employer and that the work you are doing will be value to the employer. Because this is a Higher Education course you will also need to learn about academic styles of writing, this will be covered with you very early on in the Personal Development 1 module and in personal tutorials. Learning in presenting yourself, working effectively in teams, written work, in the ways that you think about problems and solutions and how you think about your development and later on, the development of others. The Module Study Guides give you details of your learning and assessment. You will see that for each whole module you are expected to undertake 200 hours of work (this includes class time, time spent on assessment and time spent on preparing for classes and general reading). In most cases the work you need to do for your module is identified in the Module Study Guide. This is there to help you to get the most from your contact with your tutors and peer group. If you do not understand any of the assessments or the activities you should contact your tutor. All tutors are contactable by phone and/or email; also you can make an appointment to speak with any of them in their offices.

3.2 Assessment

The assessments are important. You need to make sure that you think about how long each assessment will take so you begin working on them in good time. Planning is critical. Your personal tutor will help you with your time management planning, but the actual practice is up to you! If your assessments are late then there are penalties. If your work is handed in within 5 working days of the deadline then the maximum mark will be 40%. If it is later than 5 working days then the mark will be zero. Of course if there are real and serious reasons why you have not been able to hand in your work then there are procedures to cover this (mitigation). You need to make sure you are familiar with the rules; these are in the University Regulations Handbook and are the same for everyone.

You will be required to submit some of your assignments electronically using Turn-it-in and Blackboard. Such work may also be marked online, and your grades and

Section

3


feedback made available to you electronically. Details of the submission mechanism and assessment dates will be provided via Module Study Guides and module lecturers.

3.3 The University of West London Graduate Attributes

In 2011, the University defined the UWL Graduate Attributes as representing a set of abilities acquired by students during their period of study at UWL that go beyond simple acquaintance with a subject. They reflect the University’s approach to education which includes developing graduates who are well prepared for employment, adopting a definition of ‘employability’ that includes creative and enterprising attributes, lifelong learning attitudes, and an awareness of the global context since educational and working experience are necessarily anchored in the context of the wider world. Graduate Attributes are embedded in the subject and involve a preparedness and the confidence to analyse; question; categorise; interpret; see relations; explain; theorise; and reflect with reference to the broader context. Graduating at the University of West London means that you will be developing the following Graduate Attributes and become:

A creative and enterprising professional

A reflective and critical lifelong learner

A globally aware individual Follow the link below for an interactive representation of these attributes: http://hermes.uwl.ac.uk/grad_attributes/ How will you acquire and record these attributes? A number of courses use PebblePad to record the Graduate Attributes. You may wish to discuss this with your tutors, and your Personal Tutor.

http://hermes.uwl.ac.uk/grad_attributes/


Section

4

Student Support and Guidance

4.1 Introduction

The University of West London has a well-developed range of services and facilities to help support you through your course. You will find fuller details within the Student Handbook. Below we cover some of these arrangements but more information will be available during induction. Throughout the course, each student will have access to a variety of sources of support depending on individual circumstances and needs. Each student will be supported via a Personal Tutor and, in some instances, a Mentor. If you have a disability, information and support is provided by the University through: the Disability Team located in Student Services; the Disability Handbook: the Student Handbook and through the University website.

4.2 Student Support

Personal Tutor

The development of learning skills is an important aspect of your course and is designed to provide you with the personal learning skills to ensure that you take full advantage of the opportunities offered. You will be allocated a Personal Tutor who will support you in identifying any particular learning needs. This could include any or all of:

An initial diagnostic activity to help identify strengths, preferences and areas where additional support would be helpful

The offer and provision of specific and ongoing support in areas identified

A ‘mixed’ approach in which specific learning skills will be addressed within modules such as report or essay writing, group working or delivering presentations

The development of Learning Skills and Graduate Attributes through using a range of media, in particular the University’s chosen e-portfolio system, PebblePad.

Blackboard

All the key information you require to complete this module will be made available through the University’s Virtual Learning Environment, Blackboard.


This site will give you access to learning and teaching resources uploaded by your lecturers, along with communication forums such as discussion boards and blogs to support your learning. On some modules you may also be required to submit work for assessment via Blackboard.

B

Logging on

Log on to Blackboard at http://online.uwl.ac.uk using your normal UWL username and password. If you do not see all of your modules in your Blackboard course list, please contact your School administrative office in the first instance, to check that you have been correctly enrolled.

Blackboard support

There are Help Pages at http://uwl.ac.uk/blackboard - these provide guidance for all students in making use of the University's online learning platforms.

All technical issues with Blackboard, Turnitin and PebblePad should be reported to the IT Service Desk. You can do so by:

• Talking to staff in any IT Suite or Library

• Calling 0300 111 4895 (internal phone extension 2222) 24hrs a day 365 days a year

Emailing [email protected]

Learning Support

Learning Support is free and available to all UWL students. Your first point of contact for any enquiry about support available for writing, maths, structuring essays, revision techniques, or any other support you require with academic skills is [email protected] .

You will also find online self-help and self-tests on academic writing, plagiarism, grammar and punctuation, and time management. These are available at Study Support Online. Look for the link to Study Support Online when you log on to Blackboard http://online.uwl.ac.uk . The University offers an English and Academic Skills programme for international and overseas students. This programme runs before the course start date with additional support sessions during the period of study. Please contact [email protected] for further information.

The University also offers you the opportunity to test and improve your own academic skills at leisure, in your own time. This test is free and available for the duration of the course. It can be found on the Study Support Online ‘community’ inside West London Online (Blackboard). Look for the link to Study Support Online when you log on to West London Online (Blackboard) http://online.uwl.ac.uk

http://online.uwl.ac.uk/

http://uwl.ac.uk/blackboard

mailto:[email protected]






One-Stop-Shop

Students can benefit from a variety of support services during their studies. The One-Stop-Shop offers professional services which are free, impartial and confidential. They offer information, advice and guidance to students in a variety of ways e.g. face-to-face, telephone, email, Skype. They cover matters such as:

• Accommodation and Housing Rights • Benefits • Counselling and Faith • Disability Support • Funding and Bursaries • Hardship funds • Immigration (Visa) • Money Management

They aim to answer all your questions, or direct you to someone to whom you can talk. They are located on the ground floor in the Teaching Centre at St. Mary’s Road, Ealing with a satellite service at Paragon and Reading, including drop-in sessions (these are advertised on each site). Opening hours: Monday to Thursday 9.00 to 5.00pm Friday 10.00 to 5.00pm For further information on each area go to: http://www.uwl.ac.uk/students/Support_for_students.jsp Email: [email protected] Telephone: 020 8231 2573 / 2991 / 2739

The University Library

The University Library provides a wide range of services, resources, advice and help to support teaching, learning and research across the institution. There are two physical libraries:

The main campus Library in St Mary’s Road

The Health Library on the second floor of Paragon House

There is also a virtual library at the Berkshire Hub providing access to all our e-resources and which is fully supported with professional Library and IT help and advice.

All students are automatically members of the Library. The Unique card is also the Library card, and borrowing rights are automatically set according to your course and student status. Self-service machines are available at all Libraries, allowing for independent borrowing when service desks are not staffed. The Academic Support Librarians provide help and support throughout the learner journey, running training sessions on a regular basis on topics such as Refworks and referencing, or database search strategies, and offering one-to-one advice on finding detailed resources for assignments by appointment. The University of West London is a member of the Society of College, National and UK Libraries (SCONUL), and M25 Libraries consortia. These organisations allow

http://www.uwl.ac.uk/students/Support_for_students.jsp



University of West London students access to other HE institutions’ libraries and specialist libraries within London and throughout the UK. Further information including opening hours and contact details is available at: http://library.uwl.ac.uk/use/sites/opening_hours.html

Centre for Employability and Employer Engagement

The Centre for Employability and Employer Engagement brings together the careers service, the employment service, work placements and volunteering to provide information and support for the employability and employment of all students. We offer a welcoming and supportive environment in which you can discuss your career options, identify your skills and abilities and make informed decisions about your future. You can register with the Centre and get access to: part time work both on and off campus; careers advice; placements; volunteering activities; graduate opportunities and much more, all of which will help you to enhance and develop your employability skills. To register: www.uwl.ac.uk/work Our Careers Service offers you

advice and guidance on a wide range of careers issues, including CVs, job hunting, assessment and selection procedures

careers workshops on topics like preparing your CV, interviews and job searches

a careers resource area with careers information, employer literature, a range of useful software packages, and intranet and internet search facilities

Our Employment Service offers you

direct notification of the latest part-time and graduate vacancies, tailored to your interests and subject areas

employment advice

employer presentations on campus

020 8231 2700

[email protected]

@ UWLCareers

University of West London Careers & Employment Service

4.3 Induction

Details of the induction dates and times will be sent to you by the course administrator. During this induction, your qualifications and ID will be checked. The course leader will give a presentation on the course and answer any questions you may have.

http://library.uwl.ac.uk/use/sites/opening_hours.html

http://www.uwl.ac.uk/work



4.4 Workplace/Practice Support

You will be encouraged to have a mentor from the industry. Your mentor will probably be from your workplace, perhaps your line manager. They will be able to help you gain access to information that you require about the industry to complete your assignments as well as help you create a network and support. Your tutor will come visit you at your workplace at the end of the first year and meet with your line manager to discuss your professional and academic progress.


Section

5

Quality Management and Enhancement

5.1 Course Management

The course is managed by the course leader and overseen by the field leader. The module leaders and lecturers manage the content and delivery of the modules as well as the assessments.

5.2 Student Evaluation

We need to know, at regular intervals, how you are getting on with the course. This is about your own personal performance and also about what you think about the course, changes you would like to see and so on. We will seek your views using questionnaires, talking with you in personal tutor time, hearing from your representatives in Course Meetings, receiving feedback from you about your modules and so on. The formal minutes are available on Blackboard for all to see. You will also want regular feedback from us about your work. We will provide you with feedback on all your assessed work and as you will see from Module Study Guides we will offer you earlier feedback on some work that is submitted at a draft stage. We have a policy across the course to ensure that your feedback is presented to you in a timely way to support you; you have a responsibility to ensure that you make use of and access this feedback.

5.3 Course Committee/Board

Course Committee meetings dates will be communicated at the beginning of each term.


READING LISTS FIRST YEAR Foundation Degree We are often asked for a reading list prior to enrolment however we suggest that you wait until your tutors give you more specific guidance regarding reading and essential purchases, however you may like to look out for these books in your local library or bookshop. You will need to check the module study guide which will be given in class for further details of the recommended reading and other resources.

Food and Beverage Operations Davis, B., Lockwood, A., Pantelidis, I. and Alcott, P. (2008) Food & Beverage Management. 4th ed. Oxford; Elsevier. Foskett, D., Paskins, P., Rippington, N. and Ceserani, V. (2011) The Theory of Hospitality and Catering. 12th ed. Oxford: Hodder Education. Lillicrap, D. and Cousins, J. (2010) Food and Beverage Service. 8th ed. Oxford: Hodder & Stoughton.

Personal Development 1

Cameron, S. (2009) The Business Student’s Handbook: Learning Skills for Study and Employment. 5th ed. Harlow: Pearson Education.

Cottrell, S. (2008) The Study Skills Handbook. 3rd ed. Basingstoke: Palgrave Macmillan.

Drew, S. and Bingham, R. (2001) The Student Skills Guide: 2nd Edition. Aldershot: Gower.

Payne, E. and Whittaker, L. (2006) Developing Essential Study Skills. 2nd ed. Essex: Prentice Hall.

Rooms Division Operations Front Office: Abbott, P and Lewry, S. (1999) Front Office. 2nd Edition Oxford: Butterworth Heinemann. Baker,S. Bradley,P. and Huyton, J.(2000) Principles Of Hotel Front Office Operations. London: Cengage Learning. Bardi, J. (2010) Hotel Front Office Management. 5th ed. Hoboken: John Wiley and Sons.


Housekeeping: Jones, T. (2008) Professional Management of Housekeeping Operations. 5th ed. Hoboken: John Wiley and Sons. Casado, M.A. (2011) Housekeeping Management. Hoboken: John Wiley and Sons. Finance Atrill, P. and McLaney, E. (2011) Accounting and Finance for Non-Specialists. 7th ed. Harlow: Prentice Hall. Britton, A. & Waterston, C. (2006) Financial Accounting. 4th ed. Harlow: Prentice Hall. Guilding, C. (2009) Accounting Essentials for Hospitality Managers. Oxford: Elsevier Customer Service Boella, M. and Pannett, A. (2000) Principles of Hospitality Law. 2nd ed. Padstow; Thomson Learning. Cartwright, R. (2000) Mastering Customer Relations. Basingstoke; Macmillan. Cook, S. (2010) Customer Care Excellence. 6th ed. London: Kogan Page. Managing People Adair, J. (2006) Leadership and Motivation. 2nd ed. London; Kogan Page. Armstrong, M. (2008) How to Manage People. London; Kogan Page. Mullins, L. J. (2007) Management and Organizational behaviour. 8th ed. Harlow: Pearson Educational.

course handbook - university of west london us/ug... · 2013-07-04 · form c - course handbook...

Documents