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Learning and DevelopmentEnterprise Technical Foundation for TAMs

Instructor Guide

Version 1.007-01-2013

EM | Author: Bonnie [email protected]

SENSITIVEL&D STAGE TARGET DATEAnalysis 06/20/2013Design 06/30/2013Develop 07/05/2013Training Delivery | Implement

08/31/2013

RTS 08/31/2013Service Go-live 09/01/2013

DELL CONFIDENTIAL of 29 Course TitleGSD Learning & Development Instructor Guide

1 TABLE OF CONTENTSDocument Revision History.........................................................................................................................3Class Setup..................................................................................................................................................31 Introduction.....................................................................................................................................7

1.1 Learning Objectives.....................................................................................................................81.2 Course Agenda...........................................................................................................................12

2 Day 1: Enterprise Solutions Overview and Dell Services................................................................133 Day 1: PowerEdge Servers and Blades...........................................................................................164 Day 3: Labs.....................................................................................................................................185 Day 4: Networking Hardware, Storage Fundamentals, and Dell Storage Portfolio........................206 Day 5: Backup and Data Protection, System Management and Virtualization..............................237 Lab Guide.......................................................................................................................................288 Conclusion.....................................................................................................................................29

8.1 Post Course Assessment............................................................................................................30


Document Revision HistoryRev. Date Sectio

nChanges Made Editor

0.0 20 June 21, 2013

All Initial Instructor Guide (IG) drafted

1.0

Class Setup

Instructor Note

About this Course

The purpose of this course is to teach Enterprise Technical Foundation for TAMs.

Instructor Note

Target Audience All Enterprise new hires or existing Dell staff.

Instructor Note

Prerequisites List the prerequisite knowledge, skills, certifications, and/or previous courses participants should have completed prior to this course.

none


Instructor Note

Time Required Total preparation time: Approximately 4 hoursTotal class time: Approximately 40 hours

Day 1: 8 hours Day 2 : 8 hours Day 3: 8 hours Day 4: 8 hours Day 5: 8 hours Conclusion: 40 hours

The times shown in this guide indicate the minimum amount of time for an activity.

Instructor Note

Online Room Setup

Adobe Connect online room assistance will be included in this document.

Instructor Note

Classroom Materials

Files for specific classroom materials are located in Educate Dell under course or certification.

One copy of the Enterprise Technical Foundation for TAMs Participant Guide for each person or online access

Lab Guides Q&A Guide Connect Guide White Board Guide Power Point Presentation (PPT) CBT Session Breakdown with Course Codes


Instructor Note

Prepared Flipcharts

Create these flipcharts for display during the class.

Housekeeping

Adobe Connect Call in Instructions.

Break Times How to use the QA board

Day 1:White BoardIntroductions

Prepared Flipchart #1 Prepared Flipchart #2Day 2: White Board Day 3: White Board

Prepared Flipchart #3 Prepared Flipchart #4


Day 4: White Board Day 5: White Board

Instructor Note

Lab Materials/ Equipment

Computero Access to Adobe Connect

Instructor Note

Software RequirementsSetup

Provide comprehensive software setup guidelines: Adobe Connect


2 Introduction

Instructor Note

VILT Access E-learning training and display using Adobe Connect.

Instructor Note

Introductions Instructional Purpose: Participants will get to know about instructor and other class members. Introductions help build rapport within class. This information will also help the instructor gauge the ability/experience levels of the participants.Time: 5 minutesWelcome participants to the session. Introduce yourself and briefly review your background with Dell.Ask participants to introduce themselves, giving their:

Name Department/Product Team Length of time at Dell and in their current areas An interesting and little known fact about themselves

VILT Adjustments You may ask participants to use chat box to share the

information if audience is too large for intros and/or audience is muted.


Instructor Note

Course Objectives

Slide #: 4PG #: <#>

Instructional Purpose: Participants will review the course objectives.Time: 2 minutesShow “Objectives” slide and refer to the Participant Guide.

2.1 Learning Objectives

Upon completion of this course, you will be able to define and demonstrate the following:

Dell’s Enterprise Solutions Dell Services PowerEdge Servers and Blades Networking Hardware Storage Fundamentals Storage Portfolios Backup and Data Protection Systems Management Virtualization


Instructor Note

Benefits/WIIFM

Slide #: 5PG #: <#>

Instructional Purpose: Participants will gain motivation by identifying the “What’s In It For Me” (WIIFM) benefits of this training.Time: 3 minutesSay: We saw that this course will contain. Now let’s consider why that is important.Ask:

“How will this training help you on the job?” “How will this training help our customers?”

Transition: “Some of those benefits may also be part of your expectations for this course. We’ll look at that next.”

VILT Adjustment Direct participants to use chat box or virtual whiteboard to capture WIIFM ideas.


Instructor Note

Participant Expectations

Blank Flipchart

Instructional Purpose: Participants will expand on their own course expectations; this helps create a sense of ownership in learning. The facilitator can also manage participant expectations that may not be feasible.Time: 3 minutesAsk:

“What specific expectations do you have for this class?” “What would you like to learn, and what would make this session

a success for you?”Record the additional expectations on a blank flip chart.Debrief which topics/needs will be addressed during this session and which topics are addressed through other courses/resources.Post the chart on a wall.Transition: “Just as you have expectations for this course, the company has expectations about this training course. To help meet those expectations, we are going to complete a pre-assessment next.”

VILT Adjustment Direct participants to use chat to share expectations.Capture expectations and be prepared to share list at end of course.


Instructor Note

Housekeeping

Prepared Flipchart #1

Blank Flipchart (optional)

Instructional Purpose: Provide participants with housekeeping/facilities information, as appropriate.Time: 3 minutesDescribe the building/classroom expectations:

Break/Lunch schedule Daily class start and end

Discuss ground rules for participants. You may document these on a flipchart and post it. Suggestions:

Be prompt back to class Turn off/silence electronic interruptions (cell phones) Participate actively Be respectful and listen when others speak

Transition: “Next, let’s look at our agenda.”


Instructor Note

Course Agenda

Slide #: 6PG #: <#>

Instructional Purpose: Participants will review the course organization.Time: 5 minutesRefer to page and slide to review how the course is presented.Explain breaks will also be provided as needed.Transition: “We’ve completed the Course Overview, so you can see that Lesson 1 is next.”

2.2 Course Agenda

The course is organized as follows: Day 1: Introductions, Instructions, overview, and discussions Day 2:Introductions, elearning, White Board, Q&A Day 3:Introductions, elearning, White Board, Q&A, and Lab Day 4:Introductions, elearning, White Board, Q&A, and Lab Day 5: Introductions, elearning, White Board, Q&A, and Lab

2.3


3 Day 1: Enterprise Solutions Overview and Dell Services

In this lesson, you will:

• Enterprises Services Overview– Describe Enterprise Services– Summarize Dell's operating system portfolio – Outline Dell's application portfolio – Discuss Dell’s Enterprise products in use case

• Dell Services– Describe Dell IT Consulting Services– Outline Dell’s Enterprise Deployment Services offerings– Identify the main features of Dell SecureWorks and Dell’s SaaS

portfolio– Discuss Dell ProSupport service– Describe the Support referral mechanism

DELL CONFIDENTIAL of 29 Course TitleGSD Learning & Development Learning Content Outline

Instructor Note

Lesson Objectives

Slide #: 8PG #: <#>Course: TAMC1101, TAMC1102, TAMC1103

Instructional Purpose: Participants will review the objectives of the lesson and understand how their success will be measured.Total Lesson 1 Time: 90 minutesReview the lesson objectivesIn this lesson, you will:

• Enterprises Services Overview– Describe Enterprise Services– Summarize Dell's operating system portfolio – Outline Dell's application portfolio – Discuss Dell’s Enterprise products in use case

• Dell Services– Describe Dell IT Consulting Services– Outline Dell’s Enterprise Deployment Services offerings– Identify the main features of Dell SecureWorks and

Dell’s SaaS portfolio– Discuss Dell ProSupport service– Describe the Support referral mechanism

Transition: <Best if this ties what was learned to how it relates to what will be learned next>


Knowledge Check

Worksheet Q&A

Instructional Purpose: Q&ATime: 10 minutesTransition: <Best if this ties what was learned to how it relates to what will be learned next>


4 Day 2: PowerEdge Servers and BladesIn this lesson, you will:

– Describe the Roles of servers in an Enterprise– Discuss Dell’s server family product lines – Identify typical use cases for different Dell servers– Examine a PowerEdge server

Instructor Note

Lesson Objectives

Slide #: 8PG #: <#>Course: TAMC1104


• Power Edge Servers and Blades– Describe the Roles of servers in an Enterprise– Discuss Dell’s server family product lines – Identify typical use cases for different Dell

servers– Examine a PowerEdge server

– Transition: <Best if this ties what was learned to how it relates to what will be learned next>


Knowledge Check

Worksheet Q&A



5 Day 3: LabsIn this lesson, you will:

– Work in the lab guide,

Instructor Note

Lesson Objectives

Slide #: 8PG #: <#>Course: TAMC1105, TAMC1106


– Work in lab guides. Transition: <Best if this ties what was learned to how it relates to what will be learned next>


6 Lab GuidePlease follow the Lab Guide attachment for Lab activities.

Knowledge Check

Worksheet Q&A



7 Day 4: Networking Hardware, Storage Fundamentals, and Dell Storage Portfolio


Networking Hardware– Describe Dell’s Efficient Fabric POV– Discuss Dell’s network hardware and solutions portfolios– Identify typical use cases for Dell's networking products– Identify typical use cases for Dell's networking productsStorage Fundamentals– Discuss Dell’s IDM strategy– Describe IDM products and solutions– Outline Storage concepts – Identify issues in storage implementation– Distinguish between DAS, NAS, SAN and Unified Storage

Environments– Summarize SAN storage concepts and implementationDell Storage Portfolios– Describe NAS and the standard PowerVault range– Discuss Dell's advanced storage technologies– Distinguish the Compellent, EqualLogic, and PowerVault MD

storage ranges– Describe the DX6000 storage range– Configure a primary storage device– Identify Dell software solutions for Storage


Instructor Note

Lesson Objectives

Slide #: 18,19PG #: <#>Course: TAMC1107, TAMC1108, TAMC1109

Instructional Purpose: Participants will review the objectives of the lesson and understand how their success will be measured.Total Lesson 1 Time: 340 minutesReview the lesson objectivesIn this lesson, you will:Networking Hardware

– Describe Dell’s Efficient Fabric POV– Discuss Dell’s network hardware and solutions portfolios– Identify typical use cases for Dell's networking products– Identify typical use cases for Dell's networking productsStorage Fundamentals– Discuss Dell’s IDM strategy– Describe IDM products and solutions– Outline Storage concepts – Identify issues in storage implementation– Distinguish between DAS, NAS, SAN and Unified Storage

Environments– Summarize SAN storage concepts and implementationDell Storage Portfolios– Describe NAS and the standard PowerVault range– Discuss Dell's advanced storage technologies– Distinguish the Compellent, EqualLogic, and PowerVault MD

storage ranges– Describe the DX6000 storage range– Configure a primary storage device– Identify Dell software solutions for Storage




Knowledge Check

Worksheet Q&A



9 Day 5: Backup and Data Protection, System Management and Virtualization


Backup and Data Protection– Identify Dell software solutions for Storage– Discuss Backup Strategy and data management issues– Describe backup strategies and media issues– Identify Dell Backup Hardware and Software solutions

System Management– Discuss Dell Systems Management Solutions portfolio– Describe Dell’s OpenManage solution – Navigate an OpenManage GUI– List the key features of Dell Management Console and

Expansion Modules– Identify main elements of Dell Client Management Solutions– Demonstrate key features of systems management and

configuration proceduresVirtualization

– Demonstrate key features of systems management and configuration procedures

– Describe Virtualization with Citrix, Microsoft, and Vmware– Distinguish between Cloud Computing solutions and

Virtualization– List Dell’s main Hardware and Service Offerings for

Virtualization – Describe Dell's Virtual Integrated System (VIS) – Identify the key features of Dell's Desktop Virtualization

Solutions– Discuss Dell DDS Integrated Solution Stack– Create and manage a virtual machine


Instructor Note


lesson Objectives

Slide #: 23, 24PG #: <#>Course: TAMC1110, TAMC1111

Instructional Purpose: Participants will review the objectives of the lesson and understand how their success will be measured.Total Lesson 1 Time: 90 minutesReview the lesson objectivesIn this lesson, you will:Backup and Data Protection

– Identify Dell software solutions for Storage– Discuss Backup Strategy and data management issues– Describe backup strategies and media issues– Identify Dell Backup Hardware and Software solutions

System Management

– Discuss Dell Systems Management Solutions portfolio– Describe Dell’s OpenManage solution – Navigate an OpenManage GUI– List the key features of Dell Management Console and Expansion

Modules– Identify main elements of Dell Client Management Solutions– Demonstrate key features of systems management and

configuration proceduresVirtualization

– Demonstrate key features of systems management and configuration procedures

– Describe Virtualization with Citrix, Microsoft, and Vmware– Distinguish between Cloud Computing solutions and

Virtualization– List Dell’s main Hardware and Service Offerings for Virtualization – Describe Dell's Virtual Integrated System (VIS) – Identify the key features of Dell's Desktop Virtualization

Solutions– Discuss Dell DDS Integrated Solution Stack– Create and manage a virtual machine




Knowledge Check

Worksheet Q&A



11 Conclusion

Instructor Note

Course Conclusion

Slide #: 28PG #: <#>

Instructional Purpose: Review the objectives of the lesson and the expected levels of performance.Total Time: 15minutesReview objectives and ask if learners feel able to do each objective.

Instructor Note

Review Learning Instructional Purpose: Allow participants to refresh learning and prepare for the assessment. This section should include an opportunity to clarify any questions.Total Time: 15 minutesReview Q&A DocumentsAsk: “What questions do you have about what we learned today?”Transition: “Reviewing the learning should help you feel ready to demonstrate all that you’ve learned. We’ll take the post assessment to document that achievement.”


Instructor Note

Post-course Assessment(s)

List the titles and course numbers of any post-class assessment(s) participants should complete after attending.

TAMC1112 Enterprise Technical Foundation for TAMS Full Assessment

TAMC1122 Enterprise Technical Foundation for TAMS Pre-Test TAMC1123 Enterprise Technical Foundation for TAMS Post-Test

Provide pre- and post-assessment scores after course completion. These will be compared as a part of the overall course evaluation.

11.1Post Course Assessment

After class, please access the <Title> post assessment and complete it.You can access it at <location>.This assessment provides important measurement along with the pre-assessment of the value of learning accomplished. We want to thank you for helping us track the learning.

Instructor Note

Post Assessment(s) Instructional Purpose: Demonstrate learning achieved by

participants.Total Time: 60 minutesTell learners how to access the assessment and direct them to do so.Review the rules and expectations for the assessment, such as:

Work alone May use online and at desk resources Amount of time to complete the assessment is _____ There will be X number of questions When you complete the assessment, please [describe what they

should do while others continue].


Instructor Note

Course Evaluations Provide link to online course evaluation. | Hand out course

evaluations.Allow 5 minutes to complete.Describe how their feedback helps improve this and future courses.

Instructor Note

Thank You! Thank participants for their participation and their feedback to improving the course.End the course.
