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“The essence of training is to allow error without consequence.” Training, Facilitation and Presentation Courses Professional Development Training has a specialised division of Training, Facilitation and Presentation experts that will tailor the delivery of any of the courses to be specific to your situation and learning needs

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Page 1: Courses - Microsoft · Master powerful & effective verbal & non-verbal communication techniques Gain insight into effective techniques for calming nerves Learn to create fantastic

“The essence of training is to allow error without consequence.”

Training, Facilitationand PresentationCourses

Professional Development Training has a specialised division of Training,Facilitation and Presentation experts that will tailor the delivery of any of thecourses to be specific to your situation and learning needs

Page 2: Courses - Microsoft · Master powerful & effective verbal & non-verbal communication techniques Gain insight into effective techniques for calming nerves Learn to create fantastic

Training, Facilitation and Presentation Courses

Coaching and MentoringTraining

Facilitation Skills Course Presentation Skills Training (2 - days)

Public Speaking Training Train the Trainer 3 days Mentoring Training

Measuring Results fromTraining

Advanced Facilitation Skills TrainingCourse

How To Deliver Fun, Activity BasedTraining

Page 3: Courses - Microsoft · Master powerful & effective verbal & non-verbal communication techniques Gain insight into effective techniques for calming nerves Learn to create fantastic

Become a Dynamic Speaker

Professional Development Training has a specialised division of Training, Facilitation andPresentation experts that will tailor the delivery of any of the courses to be specific to yoursituation and learning needs. Our extensive curriculum in Training, Facilitation and Presentation, outstanding depth of trainersacross the country and diverse range of industry experience means that pd training is the bestchoice for Training, Facilitation and Presentation courses. pd training will exceed your expectations and help you achieve the results you are seeking.

Page 4: Courses - Microsoft · Master powerful & effective verbal & non-verbal communication techniques Gain insight into effective techniques for calming nerves Learn to create fantastic

 

Page 5: Courses - Microsoft · Master powerful & effective verbal & non-verbal communication techniques Gain insight into effective techniques for calming nerves Learn to create fantastic

 

Page 6: Courses - Microsoft · Master powerful & effective verbal & non-verbal communication techniques Gain insight into effective techniques for calming nerves Learn to create fantastic

Coaching and mentoring employees helps to boost productivity, create a healthier work environment, ensure smoothfunctioning of business processes and improve moral. As human resources are the key in any organization, it isimportant to coach and mentor them appropriately to reduce attrition and improve staff retention.The pdtraining Coaching and Mentoring Training Course provides you with a deep understanding and the skills requiredto properly implement important techniques such as goal setting, developing career options, overcoming personalobstacles, building trust, giving critical feedback and more.This significant and lively training course is available across America, including Atlanta, Baltimore, Boston, Charlotte,Chicago, Dallas, Los Angeles, Manhattan, Miami, Orlando, Philadelphia and Seattle.Please click on the Public Class tab below to view our Coaching and Mentoring Training course schedule by city or clickthe Client Site Training tab to receive a free quote for courses delivered at your preferred location.

Coaching and Mentoring Training Outline

Foreword:In today’s environment of changing technology and evolving organizations, coaching can create a strong competitiveadvantage. It provides continuous learning and develops people to meet current and future needs. Business mentoringand coaching is an investment that you make in developing your key resource people for the long-term benefit of theorganization.About 6 out of 10 (59%) organizations currently offer coaching or other developmental counseling to their managers andexecutives, according to a nationwide survey of more than 300 companies conducted by Manchester, a human capitalconsulting firm. Another 20% of organizations said they plan to offer such coaching within the next year.Productivity happens when managers can develop strong relationships with their employees. Executive coaching buildsthe capability of managers to help their employees with the intangible elements of human relationships. This Coachingand Mentoring Training program will help you turn performance management into a collaborative process that benefitseveryone.

Outcomes:

By the end of this course, participants will:

Define coaching, mentoring and the G.R.O.W. modelSet appropriate, effective goals using the S.M.A.R.T. technique of goal settingLearn how to define the current state or reality of an employee's situationDefine options for one's employee and create actionable steps toward a preliminary planLearn how to develop a finalized plan and motivate an employee to accomplishmentIdentify the benefits of building & fostering trust with employeesMaster giving effective feedback while maintaining trustIdentify & overcome common obstacles that are holding employees backLearn to identify when coaching an employee is at an endLearn to transition an employee to other opportunities for growth

Page 7: Courses - Microsoft · Master powerful & effective verbal & non-verbal communication techniques Gain insight into effective techniques for calming nerves Learn to create fantastic

Coaching and Mentoring Training Course - Lesson 1Defining Coaching and Mentoring

What is Coaching?What is Mentoring?Introducing the GROW Model

Coaching and Mentoring Training Course - Lesson 6The Importance of Trust

What is Trust?Trust and CoachingBuilding Trust

Coaching and Mentoring Training Course - Lesson 2Setting Goals

Goals in the Context of GROWIdentifying Appropriate Goal AreasSetting SMART Goals

Coaching and Mentoring Training Course - Lesson 7Providing Feedback

The Feedback SandwichProviding Constructive CriticismEncouraging Growth and Development

Coaching and Mentoring Training Course - Lesson 3Understanding the Reality

Getting a Picture of Where you areIdentifying ObstaclesExploring the Past

Coaching and Mentoring Training Course - Lesson 8Overcoming Roadblocks

Common ObstaclesRe-Evaluating GoalsFocusing on Progress

Coaching and Mentoring Training Course - Lesson 4Developing Options

Identifying PathsChoosing your Final ApproachStructuring a Plan

Coaching and Mentoring Training Course - Lesson 9Reaching the End

How to know when you've Achieved SuccessTransitioning the CoacheeWrapping it all up

Coaching and Mentoring Training Course - Lesson 5Wrapping it all Up

Creating the Final PlanIdentifying the First StepGetting Motivated

Coaching and Mentoring Training Course - Lesson 10How Mentoring Differs from Coaching

The Basic DifferencesBlending the Two ModelsAdapting the GROW Model for MentoringFocusing on the Relationship

Web Links: 

View this course online: http://professionaldevelopmenttraining.com/courses/coaching-and-mentoring-training-in-atlanta-baltimore-boston-charlotte-chicago-los-angeles-new-york-miami-orlando-philadelphia-seattle-and-us-wide 

In-house Training Instant Quote: https://bookings.professionaldevelopmenttraining.com/inhouseex1/quoterequestex1a.aspx 

Public Classes - Enrol Now! https://bookings.professionaldevelopmenttraining.com/publicclassbooking.aspx?courseid=8

Page 8: Courses - Microsoft · Master powerful & effective verbal & non-verbal communication techniques Gain insight into effective techniques for calming nerves Learn to create fantastic

Development of facilitation skills is important to make timely decisions, develop important relationships, engage in in vitalconversations and reach consensus. The pdtraining Facilitation Skills Training Course equips facilitators with skills- such as decision-making, meetingmanagement, communication skills, building consensus, and intervention techniques that help you  become anoutstanding facilitators.The extensive and highly significant course is conducted across the U.S., including Atlanta, Baltimore, Boston, Charlotte,Chicago, Dallas, Los Angeles, Manhattan, Miami, Orlando, Philadelphia, and Seattle.Please click on the Public Class tab below to view our Facilitation Skills course schedule by city or click the Client SiteTraining tab to receive a free quote for courses delivered at your preferred location Looking for something more advanced? Try the Advanced Facilitation Skills Training Course

Facilitation Skills Course Outline

Foreword:Facilitation is often referred to as the new cornerstone of management philosophy. With its focus on fairness and creatingeasy decision making, facilitation can make any organization make better decisions.This Facilitation training course will give participants an understanding of what facilitation is all about, as well as sometools that they can use to facilitate small meetings.Looking for something more advanced? Try the Advanced Facilitation Skills Training Course

Outcomes:

By the end of this course, participants will:

Define facilitation & identify its purposeUnderstand the benefits of good facilitationMaster the role & focus of a facilitatorDifferentiate between process & content of a group discussionLearn effective tools for preparing for an effective facilitation sessionMaster techniques for effective facilitation from Tuckman & Jensen's stages of group development (forming, storming,norming & performing)Learn how to help a group reach a consensus and a final solution, by encouraging participationPractice techniques for dealing with disruptions, dysfunctions & difficult people in a group settingDefine what interventions are, when they are appropriate and learn how to implement them

Page 9: Courses - Microsoft · Master powerful & effective verbal & non-verbal communication techniques Gain insight into effective techniques for calming nerves Learn to create fantastic

Facilitation Skills Training Course - Lesson 1Understanding Facilitation

What is Facilitation?What is a Facilitator?When is Facilitation Appropriate?

Facilitation Skills Training Course - Lesson 6Reaching a Decision Point

Identifying the OptionsCreating a ShortlistChoosing a SolutionUsing the Multi-Option Technique

Facilitation Skills Training Course - Lesson 2Process vs. Content

About ProcessAbout ContentA Facilitator's Focus

Facilitation Skills Training Course - Lesson 7Dealing with Difficult People

Addressing DisruptionsCommon Types of Difficult People and How to Handle ThemHelping the Group Resolve Issues on their Own

Facilitation Skills Training Course - Lesson 3Laying the Groundwork

Choosing a Facilitated ApproachPlanning for a Facilitated MeetingCollecting Data

Facilitation Skills Training Course - Lesson 8Addressing Group Dysfunction

Using Ground Rules to Prevent DysfunctionRestating and Reframing IssuesGetting People Back on Track

Facilitation Skills Training Course - Lesson 4Tuckman and Jensen's Model of TeamDevelopment

Stage One: FormingStage Two: StormingStage Three: NormingStage Four: Performing

Facilitation Skills Training Course - Lesson 9About Intervention

Why Intervention may be NecessaryWhen to InterveneLevels of Intervention

Facilitation Skills Training Course - Lesson 5Building Consensus

Encouraging ParticipationGathering InformationPresenting InformationSynthesizing and Summarizing

Facilitation Skills Training Course - Lesson 10Intervention Techniques

Using your ProcessesBoomerang it BackICE It: Identity, Check for Agreement, Evaluate how toResolve

Web Links: 

View this course online: http://professionaldevelopmenttraining.com/courses/facilitation-skills-training-in-atlanta-baltimore-boston-charlotte-chicago-los-angeles-new-york-miami-orlando-philadelphia-seattle-and-us-wide 

In-house Training Instant Quote: https://bookings.professionaldevelopmenttraining.com/inhouseex1/quoterequestex1a.aspx 

Public Classes - Enrol Now! https://bookings.professionaldevelopmenttraining.com/publicclassbooking.aspx?courseid=14

Page 10: Courses - Microsoft · Master powerful & effective verbal & non-verbal communication techniques Gain insight into effective techniques for calming nerves Learn to create fantastic

Delivering a brilliant presentation needs effective planning, choosing the right delivery method, outstanding content, useof technology, and other skills. Presentation Skills Training Course provides in-depth knowledge and skill building in theplanning, preparing and delivering of an engaging presentation. The use of the specific tools and techniques forpresentation creation and delivery enable you to give powerful presentations every time.       This significant and lively course is conducted across America, including Atlanta, Baltimore, Boston, Charlotte, Chicago,Dallas, Los Angeles, Manhattan, Miami, Orlando, Philadelphia, and Seattle.

Presentation Skills Training (2 - days) Outline

Foreword:Good information, great ideas or the best proposal only gets you half way. To be a successful professional presenter youneed to be able to capture your audience and take them on your journey using effective presentations.Positioning yourself and your ideas in a consistently positive and professional manner enables you to make aprofessional impression — the first time and every time. Raw information is logical but being logical does not captureanyone’s attention for too long. Persuasive presentations start with raw information, opinions are added, colored withimagery, and given personality. The more of the mind you tickle, the more retention and motivation you reap.This Presentation Skills Training Program will teach you how to prepare quickly, utilize the best method for deliveringyour message, and maintain audience interest at all times.

Outcomes:

By the end of this course, participants will:

Learn to design effective & engaging presentationsSelect the most suitable delivery method based on the audience, the environment & the message being deliveredMaster powerful & effective verbal & non-verbal communication techniquesGain insight into effective techniques for calming nervesLearn to create fantastic flip charts to support the key messagesCreate compelling PowerPoint presentationsLearn different tools to add diversity & interest to engage an audienceLearn to pump it up a notch to deliver higher energy presentations

Page 11: Courses - Microsoft · Master powerful & effective verbal & non-verbal communication techniques Gain insight into effective techniques for calming nerves Learn to create fantastic

Presentation Skills Training Course - Lesson 1Creating the Program

Performing a needs analysisWriting the basic outlineResearching, writing and editing

Presentation Skills Training Course - Lesson 6Creating Fantastic Flip Charts

Required toolsThe advantages of pre-writingUsing colors appropriatelyCreating a 'Plan B'

Presentation Skills Training Course - Lesson 2Choosing your Delivery Methods

Basic methodsAdvanced methodsBasic criteria to consider

Presentation Skills Training Course - Lesson 7Creating Compelling PowerPoint Presentations

Required toolsTips and tricksCreating a 'Plan B'

Presentation Skills Training Course - Lesson 3Verbal Communication Skills

Listening and Hearing: They aren't the same thingAsking questionsCommunicating with power

Presentation Skills Training Course - Lesson 8WOW your Audience with the Whiteboard

Traditional and electronic whiteboardsRequired toolsUsing colors appropriatelyCreating a 'Plan B'

Presentation Skills Training Course - Lesson 4Non-Verbal Communication Skills

Body languageThe signals you send to othersIt's not WHAT you say, It's HOW you say it

Presentation Skills Training Course - Lesson 9Vibrant Videos and Amazing Audio

Required toolsTips and tricksCreating 'Plan B'

Presentation Skills Training Course - Lesson 5Overcoming Nervousness

A Word from the bossPreparing mentallyPhysical relaxation techniquesAppearing confident in front of the crowd

Presentation Skills Training Course - Lesson 10Pumping it up a Notch

Make them laugh a littleAsk them a questionEncouraging discussionDealing with questions

Web Links: 

View this course online: http://professionaldevelopmenttraining.com/courses/presentation-skills-training-in-atlanta-baltimore-boston-charlotte-chicago-los-angeles-new-york-miami-orlando-philadelphia-seattle-and-us-wide 

In-house Training Instant Quote: https://bookings.professionaldevelopmenttraining.com/inhouseex1/quoterequestex1a.aspx 

Public Classes - Enrol Now! https://bookings.professionaldevelopmenttraining.com/publicclassbooking.aspx?courseid=20

Page 12: Courses - Microsoft · Master powerful & effective verbal & non-verbal communication techniques Gain insight into effective techniques for calming nerves Learn to create fantastic

Speaking in public is difficult for most people. Training and practice in public speaking are essential for both extrovertsand introverts, as it involves planning, organizing, methods of delivering speeches, using relaxation techniques, engagingthe audience, using non-verbal communication, and more.The pdtraining Public Speaking Training Course provides beginners with the tools, techniques, and an understanding ofthe elements of public speaking for them to be able to deliver exceptional speeches every time.This engaging and fun training course is available throughout the U.S., including Atlanta, Baltimore, Boston, Charlotte,Chicago, Dallas, Los Angeles, Manhattan, Miami, Orlando, Philadelphia and Seattle.Please click on the Public Class tab below to view our Public Speaking Training course schedule by city or click theClient Site Training tab to receive a free quote for courses delivered at your preferred location.

Public Speaking Training Outline

Foreword:Public Speaking consistently ranks as people's top fear, followed by the fear of death and spiders. Additionally, anastounding 75% of the people suffer from 'speech anxiety'!However, mastering this fear and gaining control during speaking in public can be a great ego booster, not to mention ahuge benefit to your career. This Public Speaking Training Course will provide you with valuable public speaking skills,including in-depth information on developing an engaging program, and delivering your presentation with confidence andpower.

Outcomes:

After completing this course, participants will have developed skills in:Tailoring the speech according to audienceUsing visual aids to enhance interestMaking adjustments midwayDesigning presentationsMaking the speech clear, powerful and relevantIdentifying key notes and using them appropriatelyPlanning the speechOrganizing the materialWording the speechUsing citations, research and interviewsTurning complex ideas into engaging, easy-to-understand contentOvercoming nervousnessPreparing Plan BFeeling comfortable with the audienceMentally and physically preparing themselves for the presentationAnswering questions and replying to comments with presence of mind

Page 13: Courses - Microsoft · Master powerful & effective verbal & non-verbal communication techniques Gain insight into effective techniques for calming nerves Learn to create fantastic

Public Speaking Training Course - Lesson 1Identifying your Audience

Performing a needs analysisCreating an audience profileIdentifying key questions and concerns

Public Speaking Training Course - Lesson 6Being Prepared

Checking out the venueGathering materialsA 24 Hour checklist

Public Speaking Training Course - Lesson 2Creating a Basic Outline

Outlining the situationIdentifying the task that had to be performedListing the actions you tookRevealing the results

Public Speaking Training Course - Lesson 7Overcoming Nervousness

A word from the bossPreparing mentallyPhysical relaxation techniquesAppearing confident in front of the crowd

Public Speaking Training Course - Lesson 3Organizing the Program

Making organization easyOrganizational methodsClassifying and categorizing

Public Speaking Training Course - Lesson 8Delivering your Speech - Part One

Starting off on the right footUsing visual aidsChecking the volume of your voice

Public Speaking Training Course - Lesson 4Fleshing it Out

Identifying appropriate sourcesEstablishing credibilityThe importance of citations

Public Speaking Training Course - Lesson 9Delivering your Speech - Part Two

Adjusting on the FlyGaging whether breaks are RequiredWrapping up and Winding Down

Public Speaking Training Course - Lesson 5Putting it all Together

Writing your presentationAdding a Plan BReviewing, editing and Re-writing

Public Speaking Training Course - Lesson 10Questions and Answers

Ground rulesAnswering questions that sound like an attackDealing with complex questions

 

Web Links: 

View this course online: http://professionaldevelopmenttraining.com/courses/public-speaking-training-in-atlanta-baltimore-boston-charlotte-chicago-los-angeles-new-york-miami-orlando-philadelphia-seattle-and-us-wide 

In-house Training Instant Quote: https://bookings.professionaldevelopmenttraining.com/inhouseex1/quoterequestex1a.aspx 

Public Classes - Enrol Now! https://bookings.professionaldevelopmenttraining.com/publicclassbooking.aspx?courseid=23

Page 14: Courses - Microsoft · Master powerful & effective verbal & non-verbal communication techniques Gain insight into effective techniques for calming nerves Learn to create fantastic

Delivering professional training requires trainers to develop new skills and practice continuous improvement. Our Trainthe Trainer Training Course includes understanding and skill building in the fundamentals of training, assessing learningoutcomes, clear communication, planning, analysis, and delivering presentations.The pdtraining Train the Trainer Training course helps businesses to maximize the potential of their trainers so that eachtrainee can benefit more from being trained.This extensive and exciting course is conducted across America, including Atlanta, Baltimore, Boston, Charlotte,Chicago, Dallas, Los Angeles, Manhattan, Miami, Orlando, Philadelphia and Seattle.Please click on the Public Class tab below to view our Train the Trainer Training course schedule by city or click the In-House Training tab to receive a free quote for courses delivered at your preferred location.

Train the Trainer 3 days Outline

Foreword:This high impact, high intensity Train the Trainer Course is designed for workplaces that need trainers that hit the groundrunning as soon as possible.This is not a box ticking exercise for passing assessments; this is for people that need the skills to train in today'sprofessional workplaces.This Train the Trainer Training Program is designed to benefit employees that are being asked to design and/or delivertraining at workplaces. Participants learn about the learning needs of adults, planning and developing different types oftraining, and delivering and assessing the success of the training.

Outcomes:

By the end of this training course, participants will:

Design a training course targeted for adult learnersPlan the delivery of a course by ensuring that all the key elements of effective training are presentLearn how to communicate one's message effectivelyDevelop techniques to overcome barriers to learningPrepare and deliver a training sessionLearn to construct assessments to validate the learningGain techniques for providing encouragement and coaching during the training processCreate post-course evaluation formsEvaluate their peers and also receive feedback from them during classBe provided, upon request, a filmed DVD of each participants in-class presentation

Page 15: Courses - Microsoft · Master powerful & effective verbal & non-verbal communication techniques Gain insight into effective techniques for calming nerves Learn to create fantastic

Train the Trainer Training Course - Lesson 1Fundamentals of Training

Effective Workplace TrainingWhat makes training effectiveTypes of trainingSkills and attributes of an effective trainerHow to provide an inclusive learning environmentHigh emotion - low intelligence

Train the Trainer Training Course - Lesson 6Assess the Learning

Designing effective assessmentDelivering and administering assessmentAssessment tools

Train the Trainer Training Course - Lesson 2Adult Learning

The principles of adult learningVAK learning stylesPresentation mechanics

Train the Trainer Training Course - Lesson 7Feedback

Feedback SandwichAEIOU

Train the Trainer Training Course - Lesson 3Communication Skills

Communication modelNo No WordsBarriers to learning

Train the Trainer Training Course - Lesson 8Deliver Presentation

Deliver your presentationBe Videoed whilst presenting

Train the Trainer Training Course - Lesson 4Prepare Training Session

Determine objectiveIntroductionMindmap the contentBuild presentation mechanicsClose out

Train the Trainer Training Course - Lesson 9Feedback Forms

Self analysisPeer feedback

Train the Trainer Training Course - Lesson 5Session Plan

Why have a session plan?Create a session plan

Train the Trainer Training Course - Lesson 10Wrapping Up

Course reviewWrap up

 

Web Links: 

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This training course for mentors ensures that any mentorship program is successful and rewarding by teaching thementor specific behaviors for fostering a mentoring relationship. Mentoring Training Course assists mentors to gainimportant skills in mentoring in little time so that they can implement it to successfully mentor.This dynamic training course is available now throughout the US, including Atlanta, Baltimore, Boston, Charlotte,Chicago, Dallas, Los Angeles, Manhattan, Miami, Orlando, Philadelphia, and Seattle.

Mentoring Training Outline

Foreword:Mentoring isn't what it used to be. In today's high-tech, global economy, the days of stiff hierarchy and loyalty to thestatus quo are long gone.Today's mentors understand that they have as much to gain from building close working relationships and sharing theirexperience with others as they have to give. Whether you are entering an informal arrangement or a formal trainingprogram, learn how to make mentoring more meaningful for everyone.

Outcomes:

By the end of this course, participants will:

Understand mentoring & its application in today's workplaceLearn how to use mentoring in the development of other peopleLearn how to create, maintain & transition a mentoring relationshipMaster specific behaviors to maximize the impact of a mentoring relationshipLearn which behaviors to stay away from in a mentoring relationshipUse mentoring to improve the workplace

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Mentoring Training Course Lesson 1What is Mentoring & Why it Matters

What Mentors doThe enabling MentorMentoring todayWhat does mentoring look like?The power of relationships in our livesMentors care beyond the workA mentor goes above and beyondPart summary

Mentoring Training Course Lesson 4Navigating the Mentoring Relationship

Effective mentoring toolsShifting contextActive listeningNaming feelingsListening for motivationConstructive confrontationInformation that has positive impactGiving permissionBeing genuinely curiousPart summary

Mentoring Training Course Lesson 2Creating a Mentoring Relationship

Stages of developmentWhere to beginThe Mentoring MatchDetermining Mentee expectationsDeveloping a partnershipGuiding principlesCreating a Mentor/Mentee AgreementTwo-Way Mentoring / Reverse MentoringPart summary

Mentoring Training Course Lesson 5Fine Tuning & Transitioning the Mentoring Relationship

Fine Tuning and transitioningPotential pitfall one: giving criticismPotential pitfall two: giving advicePotential Pitfall three: trying to rescueTransitioning the relationshipPart summary

Mentoring Training Course Lesson 3Maintaining a Mentoring Relationship

Adopting a change attitudeManaging changeCoping mechanismsMirroringValidationIt's rarely black or whiteProgressive adaptationPart summary

Mentoring Training Course Lesson 6Conclusion

Course reviewPlanning engagement with the menteesPost course assessment if required

Web Links: 

View this course online: http://professionaldevelopmenttraining.com/courses/mentoring-training-in-atlanta-baltimore-boston-charlotte-chicago-los-angeles-new-york-miami-orlando-philadelphia-seattle-and-us-wide 

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Many of the gains of training remain unrecognized because they are not measured. That limits an organization’sknowledge of how and which training programs benefit employees, and also cause a training budget and planning to lackaccuracy. Measuring Results from Training – Training Course provides knowledge and skill development in variouslearning styles, training evaluation levels and plans, training measurement tools, ROI formulas, and assessment of thetraining. This course helps organizations to measure the tangible and the intangible benefits of training so that they canplan accurately and maximize the return from training programs.This detailed and engaging course is available across America, including Atlanta, Baltimore, Boston, Charlotte, Chicago,Dallas, Los Angeles, Manhattan, Miami, Orlando, Philadelphia, and Seattle.

Measuring Results from Training Outline

Foreword:Although we all know that training can have many amazing benefits, sometimes it can be hard to prove those benefitsand attach a dollar value to training. Some topics, like sales training or time management, might have direct, tangiblebenefits. Other topics, like communication or leadership, might have benefits that you can’t put a dollar value on.In this course, we will learn about the different ways to evaluate training progress, and how to use those results todemonstrate the results that training brings.

Outcomes:

By the end of this training course, participants will:

Understand Kolb's learning styles & learning cycleLearn about Kirkpatrick's levels of evaluationBecome familiar with the many types of evaluation tools including, goal setting, tests, reactionary sheets & interviewsLearn when to use each type of evaluation toolBe able to perform a needs assessmentLearn how to write learning objectives & link them to an evaluationLearn to write an evaluation planGain insight into identifying costs, benefits & ROI on trainingDevelop a business case for training

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Measuring Results from Training Course - Lesson 1Getting Started

Housekeeping ItemsPre-Assignment ReviewWorkshop ObjectivesAction Plans 

Measuring Results from Training Course - Lesson 7Assessing Learning before Training

Workplace ObservationObjectives AssessmentPre-Assignments and Pre-Tests

Measuring Results from Training Course - Lesson 2Kolb’s Learning Styles

The Four-Stage ProcessAccommodatorsDivergersConvergersAssimilators

Measuring Results from Training Course - Lesson 8Assessing Learning during Training

Reviewing Learning ObjectivesPerforming Hip-Pocket AssessmentsQuizzes and TestsSkill Assessments

Measuring Results from Training Course - Lesson 3Kirkpatrick’s Levels of Evaluation

OverviewLevel One: ReactionsLevel Two: LearningLevel Three: BehaviorLevel Four: Results

Measuring Results from Training Course - Lesson 9Assessing Learning after Training

Evaluation TimelinesLearning JournalGoal SettingAdditional Methods of Evaluation

Measuring Results from Training Course - Lesson 4Types of Measurement Tools

Goal SettingSelf-EvaluationsPeer EvaluationsSupervisor EvaluationsHigh-Level Evaluations

Measuring Results from Training Course - Lesson 10The Long Term View

Creating a Long Term Evaluation PlanMethods of EvaluationDocumenting Lessons Learned

Measuring Results from Training Course - Lesson 5Focusing the Training

Performing a Needs AssessmentCreating Learning ObjectivesDrilling Down Into Content

Measuring Results from Training Course – Lesson 11Calculating the Return on Investment (ROI)

A Basic ROI FormulaIdentifying and Measuring Tangible BenefitsIdentifying and Measuring Intangible BenefitsCalculating Total CostsMaking a Business Case

Measuring Results from Training Course - Lesson 6Creating an Evaluation Plan

What Will We Evaluate?When Will the Evaluation be completed?How Will We Evaluate It?Who Will Perform the Evaluation?

Measuring Results from Training Course - Lesson 12Wrapping Up

Words from the WiseParking LotAction Plans

 

Web Links: 

View this course online: http://professionaldevelopmenttraining.com/courses/measuring-results-from-training-in-atlanta-baltimore-boston-charlotte-chicago-los-angeles-new-york-miami-orlando-philadelphia-seattle-and-us-wide 

In-house Training Instant Quote: https://bookings.professionaldevelopmenttraining.com/inhouseex1/quoterequestex1a.aspx 

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Knowing the nuances and the techniques of facilitation is essential in developing important relationships, conversationsand interactions. Facilitation Skills Deep Dive Training Course offers comprehensive skill development in important toolsof facilitation such as decision-making, communication skills, demonstrations, building sustainable agreements, teamdevelopment, and analysis. The course is designed to empower professional facilitators to become extraordinaryfacilitators.The extensive and powerful course is conducted across America, including Atlanta, Baltimore, Boston, Charlotte,Chicago, Dallas, Los Angeles, Manhattan, Miami, Orlando, Philadelphia, and Seattle.Facilitation Skills Training Course

Advanced Facilitation Skills Training Course Outline

Foreword:Skill development in facilitation is essential for performing expertly. During this deep dive training course in facilitationskills, participants learn to distinguish facilitation from instruction and training, establish ground rules, develop facilitationtechniques, give effective feedback, understand the stages of team development, and more.Facilitation Skills Training Course

Outcomes:This short and dynamic training course is the fastest way to develop skills in effective facilitation so that goals can bereached on time, every time.After completing this course, participants will have learned to:

Distinguish facilitation from instruction and trainingIdentify the competencies linked to effective small group facilitationUnderstand the difference between content and processUnderstand the stages of team development and ways to help teams through each stageUse common process tools to make meetings easier and more productiveDefine your role in facilitatingEstablish ground rulesDevelop content and processDeal with controversial issues and divergent perspectivesDevelop communication skillsFind for common groundUse common facilitation techniquesGive effective feedbackUnderstand facilitation vocabularyDeal with difficult people and situationsBuild sustainable agreementsUnderstand the stages of team developmentUse analysis tools

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Facilitation Skills Deep Dive Training Course Day 1

Facilitation Skills Deep Dive Training Course - Lesson 1Introduction

IcebreakerHousekeeping ItemsThe Parking LotWorkshop Objectives

Facilitation Skills Deep Dive Training Course - Lesson 6Types of Thinking

Divergent Thinking & Convergent ThinkingDecision MakingGrey Matters

Facilitation Skills Deep Dive Training Course - Lesson 2Defining Your Role

Facilitation, Training and ChairingLarge Group ExerciseDebrief

Facilitation Skills Deep Dive Training Course - Lesson 7Handling Controversial Issues

No Need for Black & White ThinkingDegrees of Support

Facilitation Skills Deep Dive Training Course - Lesson 3How Facilitators Work

Key SkillsFacilitation Skill LevelsFacilitation at a Glance

Facilitation Skills Deep Dive Training Course - Lesson 8Communication Skills

My Shopping ListActive ListeningAsking QuestionsNon-Verbal Messages

Facilitation Skills Deep Dive Training Course - Lesson 4Establishing Ground Rules

Parking LotsPlanning Transitions

Facilitation Skills Deep Dive Training Course - Lesson 9Listening For Common Ground

Listening for Common Ground

Facilitation Skills Deep Dive Training Course - Lesson 5Content & Process

What is Content?What is Process?

Facilitation Skills Deep Dive Training Course - Lesson 10Common Facilitation Techniques

Top TechniquesGroup PreparationDemonstrationsDebrief

Facilitation Skills Deep Dive Training Course Day 2

Facilitation Skills Deep Dive Training Course - Lesson 1Providing Effective Feedback

Giving FeedbackThe Feedback ProcessOne Step FurtherInstructor EvaluationDebrief

Facilitation Skills Deep Dive Training Course - Lesson 5Dealing with Difficult Dynamics

Mix & MatchDebrief12 Easy Ways to InterveneRole PlayDebrief

Facilitation Skills Deep Dive Training Course - Lesson 2Managing Divergent Perspectives

Techniques for SuccessDebrief

Facilitation Skills Deep Dive Training Course - Lesson 6Building Sustainable Agreements

Defining a Sustainable AgreementDebrief

Facilitation Skills Deep Dive Training Course - Lesson 3The Language of Facilitation

Applying the LanguageCase StudyDebrief

Facilitation Skills Deep Dive Training Course - Lesson 7Stages of Team Development

The Five StagesGroup ExerciseDebrief

Facilitation Skills Deep Dive Training Course - Lesson 4Building Agendas

Step 1Step 2Step 3Step 4

Facilitation Skills Deep Dive Training Course - Lesson 8Analysis Tools

SWOT AnalysisForce Field Analysis

Web Links: 

View this course online: http://professionaldevelopmenttraining.com/courses/advanced-facilitation-skills-training-in-atlanta-baltimore-boston-charlotte-chicago-los-angeles-new-york-miami-orlando-philadelphia-seattle-and-us-wide 

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Public Classes - Enrol Now! https://bookings.professionaldevelopmenttraining.com/publicclassbooking.aspx?courseid=318

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Knowledge is better grasped and retained if the training is activity-based, interactive and fun. Training delivered in such away interests, engages and allows trainee participation, which allows complete involvement in the learning process.The pdtraining How To Deliver Fun, Activity Based Training provides trainers with specific knowledge, tools andtechniques to make training highly effective. It includes using humor, tested learning principles, choosing appropriateactivities, conducting post-course analysis and preparing for a training session.The significant and lively training course is conducted across America, including Atlanta, Baltimore, Boston, Charlotte,Chicago, Dallas, Los Angeles, Manhattan, Miami, Orlando, Philadelphia and Seattle.Please click on the Public Class tab below to view our How To Deliver Fun, Activity Based Training Course schedule bycity or click the Client Site Training tab to receive a free quote for courses delivered at your preferred location.

How To Deliver Fun, Activity Based Training Outline

Foreword:During this course, participants learn the techniques to deliver fun, activity-based training including introducing humorand games, developing original games, learning troubleshooting, and using creativity.How To Deliver Fun, Activity-based Training Course is a short training course designed to develop a comprehensiveunderstanding of the kind of humor and activity suitable for a classroom, and how games can help in engagingparticipants.

Outcomes:This intensive and fun course is the fastest way to develop deep understanding and skills in delivering fun, activity-basedtraining that enhances its outcomes.After completing this course, participants will have learned to:

Include appropriate humor and games during trainingUse different types of gamesUnderstand the methods to elicit participant buy-inApply humor principles in adult learningTroubleshoot when games go badlyDevelop their own gamesHave fun during trainingGet everyone on boardChoose the right gameIntervene and restore the fun when games go wrongUse humor in trainingUse quick and easy games for easy understandingCreate a game

Page 24: Courses - Microsoft · Master powerful & effective verbal & non-verbal communication techniques Gain insight into effective techniques for calming nerves Learn to create fantastic

How To Deliver Fun, Activity Based Training Lesson 1Course Overview

Welcome & IntroductionWorkshop ObjectivesReview of The Learning Cycle & Adult Learning PrinciplesThe Value of Activity Based Training

How To Deliver Fun, Activity Based Training Lesson 4Using Humor in Training

It's a Fine LineExplore & Apply CREATIFHumor & Adult Learning Principles

How To Deliver Fun, Activity Based Training Lesson 2Choosing The Right Activity

Preparation is The KeyGetting Everyone On BoardReluctant ParticipantsChoosing The Right Activity

How To Deliver Fun, Activity Based Training Lesson 5Skill Building

Apply Activities To The Right TopicHow To Link The Activity With The TopicPractice & Feedback

How To Deliver Fun, Activity Based Training Lesson 3When Activities Don't Work

Great Activity ExperiencesWhen Activities Don't WorkAnalyze & Deal With Activities That Don't Work & Why

How To Deliver Fun, Activity Based Training Lesson 6Workshop Wrap Up

Workshop ReviewAction Plan

Web Links: 

View this course online: http://professionaldevelopmenttraining.com/courses/how-to-deliver-fun-activity-based-training-in-atlanta-baltimore-boston-charlotte-chicago-los-angeles-new-york-miami-orlando-philadelphia-seattle-and-us-wide 

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